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Volunteer Role: Learning & Development Manager

Join a movement built on care, dignity, and community.

Unlock YOUR Potential is launching in Newham and Tower Hamlets — and we’re looking for a thoughtful, organised, people‑centred Learning & Development Manager to design and deliver the training that will empower our volunteers to change lives.

We are a 100% volunteer‑led organisation supporting adults aged 18–67 who face barriers to employment, education, confidence, and wellbeing. Our programmes are trauma‑informed, community‑based, and rooted in human connection.

If you believe learning should be accessible, empowering, and rooted in care — this role is for you.

What You’ll Do

As our Learning & Development Manager, you will:

• Design and deliver induction training for all new volunteers

• Create ongoing learning pathways for facilitators, mentors, wellbeing volunteers, and operational teams

• Embed trauma‑informed, person‑centred practice across all training materials

• Develop simple, accessible resources, guides, and toolkits to support high‑quality delivery

• Work closely with the Head of People, Culture & Talent and Head of Service Delivery to identify training needs

• Facilitate reflective practice sessions, debriefs, and skills‑building workshops

• Ensure volunteers feel confident, supported, and equipped to deliver safe, impactful sessions

• Help build a culture of continuous learning, care, and community

This is a leadership role where your work will directly shape the confidence, capability, and wellbeing of our volunteer team.

What We’re Looking For

You’ll thrive in this role if you are:

• Warm, organised, and values‑driven

• Experienced in training, facilitation, adult learning, or learning and development

• Skilled at creating clear, accessible learning materials

• Confident delivering workshops and supporting volunteers

• Passionate about trauma‑informed, person‑centred practice

• Excited to help build a learning culture from the ground up

Experience in employability, wellbeing, community development, or coaching is helpful — but heart, clarity, and a love of learning matter most.

Why Join Us

• Be part of a new, community‑powered movement

• Shape the learning experience for volunteers from day one

• Work alongside people with lived experience, empathy, and heart

• Gain leadership experience in a growing charity

• Make a real difference to adults who feel unseen and unsupported

Time Commitment

• 4–8 hours per week, flexible
• Based in London (with hybrid options)

We Welcome You

We welcome applications from people of all backgrounds, especially those with lived experience of the barriers our participants face.

Here’s 5 reasons you’ll love to volunteer in our shops:

1. It's fun

2. It's flexible

3. You'll learn and share skills

4. You'll be making a difference

5. You'll work with a great team

We’re passionate about what we do, and love giving second-hand clothing a chance of going to a good home. Our shop teams are key to raising vital funds for our work and act as incredible advocates for the rights of children both in the UK and around the world.

Volunteering in the shop

Our Cockermouth Shop Volunteers are in the middle of it all, and there’s plenty to get involved with. You might be sorting and pricing stock, engaging with customers, ringing items through the till, creating fantastic window displays or keeping our shop floor looking organised.

It’s up to you how much you commit. We have volunteers who support for a couple of hours a week and some do more. Many people volunteer either a morning or an afternoon each week - this is something that will be discussed at the selection stage, after you’ve applied.

Please note that this is a voluntary, unpaid role, based in the UK. We are unfortunately not able to provide support with visa requests. 

Why volunteer with Save the Children?

In over 110 countries, we support children to transform their lives. By providing live-saving short-term help, and pushing for deep-rooted social change, we help children take, their future into their own hands. We believe every child has the right to learn. Every child should have good food to fuel their bodies and every child should have medicine when they're sick.

Skills and experiences we seek

We welcome applications from people with a wide range of skills and experiences. You don’t need any retail or shop experience as full training will be provided. What’s important to us is that you are a team player, open to learning and to follow our policies as well as be an excellent representative for Save the Children. 

We know that our shop teams are stronger when they are inclusive and representative of their communities. Everybody can make a real difference. People come to us for all sorts of reasons, from all backgrounds, and we will do what we can to find a role that works for you.

What happens next?

After you’ve filled in an application, we will invite you for an informal trial shift. It’s a great opportunity to visit the shop, meet some of our existing volunteers and have a go at some of the tasks that you would be supporting with as a shop volunteer. Hopefully allowing you to get a feel for the role and make sure it’s for you. We also ask for a couple of references (these don’t have to be formal workplace ones, just someone who has known you for over 6 months and isn’t related). 

How to apply

Express your interest on email via the apply button. 

Please note that this is a voluntary, unpaid role, based in the UK. We are unfortunately not able to provide support with visa requests. 

Could you spare some time to accompany a CHEER team member on home assessments? These visits are a key part of our Befriending and Benefits services, helping us reduce loneliness and ensure older residents receive the state benefits they’re entitled to. Your support helps make each visit supportive and truly impactful for the people we meet.

We have volunteers from a wide range of backgrounds and communities fulfilling various different roles. We wouldn’t be able to deliver our services without the help of these amazing volunteers who generously give their time, energy and skills to enable us to provide our clients with the services, care and support they deserve. 

Our volunteers form a vital and integral part of the work we do at CHEER. Like you, they’re people who want to make an impact on a local level in their community. By joining us you’ll discover new friends, new skills and be able to share your passion and experience to support local people. No matter how much time you can commit, we can help you find a role that works for you. 

We are looking for a dedicated Volunteer Treasurer to join our Board of Trustees and help guide the financial well-being of the charity as we grow and respond to increasing need. Becoming a Treasurer at Shiloh means more than just numbers. You’ll be helping us build stronger futures for some of the most vulnerable people in our community. It’s a chance to use your skills for good and to be part of a dedicated, friendly team.

As Treasurer, you will:

• Work closely with the Board, Chief Executive, and Finance Manager

• Ensure our finances remain sustainable, compliant, and transparent

• Be part of a passionate team committed to lasting change for people affected by homelessness

General Responsibilities of a Trustee

• Ensure the charity focuses on its purpose and all activities align with its aims and objectives

• Comply with the governing document and meet all legal requirements

• Act in the charity’s best interests

• Prepare for meetings, seek advice when needed, and make informed decisions

• Contribute to Shiloh’s strategy and policies, and support and guide the Chief Executive and staff team

Specific Responsibilities of the Treasurer

• Ensure the charity’s financial affairs are legal, constitutional, and in line with accepted accounting practice and Charity Commission guidelines

• Oversee accurate record-keeping and effective financial procedures and controls

• Lead the Finance Sub-Group (with the CEO and Finance Manager) to monitor financial health and report key updates at Board meetings (e.g. income/expenditure, balance sheet, cash flow, reserves)

• Oversee the timely preparation of the annual budget and recommend its adoption to the Board

• Guide trustees in assessing the financial viability of plans, proposals, and feasibility studies

• Ensure financial resources meet both present and future needs

• Maintain a robust overview of financial risks facing the charity

• Oversee the production of financial reports, returns, accounts, and independent examinations

What We’re Looking For

Knowledge and Understanding

• Experience in charity finance and fundraising

• Financial qualifications (desirable)

• Previous Treasurer experience (desirable)

• Trustee board or committee experience

• Knowledge of restricted, unrestricted, and designated funds

• Knowledge of Gift Aid

• Understanding of governance and the voluntary sector

• Awareness of the legal duties, responsibilities, and liabilities of trusteeship

Key Skills and Abilities

• Strong analytical skills to assess proposals and financial implications

• Ability to lead Finance Sub-Group meetings ahead of Board meetings

• Availability to provide occasional ad hoc support to staff on finance-related queries

• Able to build strong relationships and act as an ambassador for Shiloh

• Collaborative team player who values diverse perspectives

Personal Attributes

• Commitment to Shiloh’s vision and values

• Good listener, open to feedback and other perspectives

• Positive, problem-solving attitude

• High integrity and commitment to the Seven Principles of Public Life: selflessness, integrity, objectivity, accountability, openness, honesty, leadership

Do you enjoying talking with people and helping them based on your life experiences?

Are you able to volunteer a few hours a week?

Yes? We’d love to hear from you.

What is knus?

knus is the UK’s first free, confidential, mental health peer support and coaching online chat service. knus offers mental health educational plans, relaxation experiences and live workshops.

What does knus mean? 'hug' in Danish.

Here’s some further information on what’s needed:

Are you over 18 and living in the UK?

You must be over the 18 years of age and live permanently in the UK.

Do you have a laptop?

A laptop and a quiet space to volunteer is essential.

How much time can you give?

A minimum of 2+ hours per week is required. We are flexible and like to work around you.

Do you like to learn?

We provide training for all volunteers that join us. Our peer support training is accredited.  20-25 hours of volunteering training is required and is self led online.

If you’re interested head over to our website and we can have a chat or apply here.

Please note - all successful volunteers are required to donate the cost price of £22.60 for an Enhanced DBS check.  If you've got a current Enhanced DBS on the update service, this cost will not apply.

You must be a UK resident to apply for this role.

Community Engagement Volunteer

Why we want you

As a community engagement volunteer you and your fellow branch members will create a range of activities to help spread the word about SSAFA within your community. To ensure that that our Armed Forces community know that SSAFA are here to help and that we need the public’s support to continue offering our services.

What you will be doing

· Organising and attending awareness and fundraising events within the community

· Identifying new fundraising and awareness opportunities

· Helping at events

· Delivering presentations to community groups, schools, etc through

· SSAFA’s speaker programme

· Event administration

· Social media marketing

The skills you need

· Friendly and approachable

· Happy to help

· Basic IT skills would be an advantage

What's in it for you

· Use your skills, knowledge, and life experience to benefit others

· Support in your role from the team at SSAFA

· Develop your experience and skills which you can highlight on your CV and in job interviews

Disclaimer

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment.

About Us

Tell My Truth and Shame the Devil CIC is a grassroots movement committed to confronting and eradicating Child Sexual Abuse (CSA) across the UK. We give survivors, families, and allies the power to speak out, heal and educate communities through storytelling, outreach, and collective action. We work across all communities - Black, white, Asian, Caribbean, African and beyond, ensuring no survivor feels alone or silenced. Our CIC operates through a community-driven, volunteer-led structure, built by people who believe in truth, justice, and love as law.

This Role Is Not Symbolic. It Is Structural.

Safeguarding is not a policy document; It is not a checkbox; It is not a compliance exercise. In this CIC, safeguarding is the infrastructure that allows the work to exist at all.

We work with:

• Survivors of childhood sexual abuse (CSA)

• Vulnerable adults

• Young people

• Ex-offenders

• Volunteers with lived trauma

• Communities historically failed by institutions

If safeguarding fails, everything fails. This role exists to make sure that never happens.

Purpose of the Safeguarding Officer Role

The Safeguarding Officer is responsible for designing, implementing, and protecting the safeguarding framework that allows the CIC to operate safely, ethically, and lawfully at scale.

This role ensures:

• Survivors are protected, not re-exposed

• Volunteers are supported, not exploited

• Risks are identified early, not ignored

• Safeguarding is embedded into every system, not bolted on

About the role:

To design and uphold safeguarding systems that protect survivors, volunteers and the organisation, ensuring safety, ethics and legal compliance are built into every practice as the CIC grows. Safeguarding is the infrastructure that allows the work to "SAFELY" exist at all.

Experience Qualification and Requirements

Experience in safeguarding within:

 Charity; Statutory services; Education; Health; Grassroots or community settings

• Experience working with vulnerable adults and/or children.

• Strong understanding of trauma-informed practice.

• Ability to respond to disclosures calmly and appropriately.

• Experience writing and implementing safeguarding policies.

• Risk assessment and incident management experience.

• Understanding of UK safeguarding legislation and guidance.

• Confidence challenging unsafe practice at any level.

• Ability to balance care with boundaries.

• Strong judgement under pressure.

• Clear written documentation skills.

• Capacity to work unpaid and full-time during build phase.

• Emotional regulation and professional restraint.

• Integrity, steadiness and clarity.

Main Responsibilities/ Key Duties

• Design, implement, and maintain a safeguarding framework that protects survivors, volunteers, members and the organisation.

• Develop and own safeguarding policies, procedures and reporting pathways covering:

  •  Adults and children at risk
  • Volunteers and peer supporters
  • Digital spaces, storytelling, and online engagement
  • Ensure safeguarding is embedded into:
    • Recruitment and onboarding
    • Training and supervision
    • Programme design and delivery
    • Digital systems and data handling

• Establish clear risk assessment processes for activities, campaigns, and content.

• Act as the safeguarding lead for concerns, disclosures, and incidents, ensuring:

  • Timely, appropriate responses
  • Accurate recording
• Correct escalation to statutory agencies where required

• Build systems that prevent re-exposure, re-traumatisation, or exploitation of survivors.

• Ensure volunteers are supported, supervised and not placed in unsafe or inappropriate roles.

• Advise leadership on safeguarding risks, capacity limits and ethical boundaries.

• Deliver safeguarding guidance and training proportionate to role and risk.

• Monitor safeguarding practice across teams and intervene early where drift appears.

• Work closely with Digital, Membership, Fundraising, and Social teams to manage risk in:

  • Storytelling
  • Online engagement
  • Data use

• Maintain professional distance and emotional steadiness when handling complex situations.

• Review and update safeguarding systems as the CIC scales.

• Contribute to external accountability and transparency where appropriate.

You must:

• Be able to commit 80% dedication during the build phase

• Be comfortable working unpaid while the CIC is being built

• Be emotionally grounded and professionally boundaries

• Understand trauma without centring yourself

• Be able to hold complexity without collapsing into control or avoidance

You should have experience in some of the following:

• Safeguarding (statutory, charity, education, health, or grassroots)

• Working with vulnerable adults and/or children

• Trauma-informed practice

• Policy development and implementation

• Risk assessment and incident management

Formal qualifications are welcome but not essential - Integrity, clarity and steadiness are.

This role is not for you if:

• You want safeguarding to be “light touch”

• You avoid difficult conversations

• You seek authority without responsibility

• You are uncomfortable challenging leadership when needed

• You are looking for a title rather than accountability

What You Gain:

• A founding leadership role in a CIC tackling real harm

• The chance to build safeguarding the right way

• Influence over how protection, care, and accountability coexist

• The opportunity to shape a future paid safeguarding role

• Deep purpose-driven work that actually protects people

As the CIC scales, this role is expected to evolve into a paid senior safeguarding position, shaped by the person who built it.

Formal qualifications are not required, but desirable.
Essential equivalent experience mandatory.

Next Steps:

Shortlisted applicants will be invited to:

• A values-led conversation

• A practical discussion about event planning, coordination, and execution

If you believe that well-organised, purposeful events can change communities, and that experiences inspire action, this role is for you.

A Final Word

Safeguarding is an act of love.
It is also an act of discipline.

If you know that:

• Survivors deserve better systems

• Vulnerable people deserve real protection

• Community work must be safe to be sustainable

Every disabled person should have the opportunity to connect with others and be included in the world. Which is why we’re here, in people’s homes, centres and communities, focusing on the things a person can do, not what they can’t. We celebrate the moments of connection that bring more joy to life. Together, we always find a way, no matter how many barriers a person might face.

Sense is a leading disability charity with extensive knowledge and expertise in delivering personalised, creative and flexible support for disabled people with complex needs. Our tailored approach ensures that every person is empowered to live fully at every stage of life.

About the role:

As a Shop Volunteer you’ll be joining a friendly, welcoming team of volunteers and staff who support each other and have a lot of fun along the way. We value every volunteer and the unique perspective, skills and energy you bring. 

Whether you’re sorting donations, creating beautiful displays, or chatting to customers, every task you take on helps to build a more inclusive world. 

We value volunteer development, and as part of this role your can develop your skills further by training to become a till user alongside your regular shop volunteer responsibilities, or progressing into a Key volunteer, a role which includes opening, running, and closing the shop in the absence of the manager.

No matter your reason for volunteering – whether it’s to meet new people, build new skills or support Sense’s cause – there’s a place for you in one of our shops. 

Due to the nature of the role, we require all applicants to be aged 16 or over. You must have a UK address to volunteer with Sense.

Key responsibilities: Shop volunteer 

You’ll spend time doing a range of activities, including:

• Welcoming and assisting customers, providing great customer service, helping create a wonderful shopping experience.
• Receiving donated items from the public, thanking them for their support.
• Sorting, steaming and preparing donations for sale.
• Helping to display stock in eye-catching and exciting ways.
• Keeping the shop floor clean, safe and tidy.
• Talking to customers about Sense and the work we do.

Key responsibilities: Till volunteer

Being a till volunteer includes all the same responsibilities as a shop volunteer, however, when you’re ready, we’ll provide you with additional training to:

• Serve customers on the till in a warm and friendly way.
• Put sales through the till, packing them and thanking the customer for shopping with us.
• Talk to customers about Gift Aid and other fundraising initiatives.

If you are interested in becoming a till volunteer straight away, please select ‘Till volunteer’, as well as ‘Shop volunteer’, when asked which volunteer role/s you are interested in during your application.

Key responsibilities: Key volunteer 

Being a Key volunteer includes all the same responsibilities as a shop and till volunteer. However, if you’re interested in taking on additional responsibilities, you can train to become a Key Volunteer, helping the shop manager by:

• Helping supervise the shop and other volunteers.
• Supporting the shop manager to make sure customers have a great experience.
• Opening and closing the shop when needed.
• Cashing up at the end of the day. 

If you are interested in becoming a Key volunteer straight away, please select ‘Key volunteer’ when asked which volunteer role/s you are interested in during your application.

Skills and qualities:

This role would suit you if you’re:

• Passionate about Sense’s work to support disabled people with complex needs.
• Calm, kind and have a friendly personality.
• A team player who enjoys working with others.
• Enthusiastic, motivated and someone with a positive attitude.
• Respectful of others. 

What we offer you:

As one of our volunteers, you’ll get:

• Full training with ongoing support and guidance from your team.
• A chance to meet new people.
• A great way to develop new skills and share your existing skills.
• The feeling you get knowing you’re making a difference to the lives of disabled people with complex needs.
• A reference to support future applications for paid or voluntary roles.
• Support from our Mental Health First Aiders, should you need it. 

Our values:

Everything we do is underpinned by five core values. These values shape the way we work every day. Our values are:

• We include
• We collaborate
• We find a way
• We challenge
• We celebrate

Would you like to help end food poverty and tackle climate change and CO2 emissions in Greater Manchester, whilst at the same time gaining valuable CV-enhancing experience and skills?

What we offer you

Induction, training and support from the staff of FareShare and its parent charity, EMERGE 3Rs.

Practical experience and transferable skills in warehousing and food redistribution.

A reference after 2 months with us.

An understanding of warehousing and logistics, and the importance of food surplus and recycling initiatives.

Expenses
We reimburse travel expenses up to £6 for car drivers, and up to £5 for public transport costs.
Up to £3 is given towards the cost of lunch if a volunteer has special dietary requirements. (We provide lunch for our volunteers, so will contribute towards the cost of a volunteer's meal, should they bring their own, if what we are offering in the canteen isn't considered suitable; for example, a diet that's restricted for reasons of health, religion, or ethics).

About Us
As a sustainability charity, we take surplus food that's donated to us and redistribute it to people in need.
The front line initiatives we support include food banks, schools, community groups and charities who, in turn, help people who are disadvantaged by poverty.

Our vital work supports people experiencing extreme hardship and prevents perfectly good food going to landfill, where it would otherwise contribute to climate warming. 

We need helping hands in our busy warehouse to receive and catalogue supplies, to load and unload vans, and to prepare orders for delivery. In return we offer training and support to help you obtain skills and experience to boost your CV if you are seeking work. If you're not looking for employment, volunteering with us is rewarding in many other ways; offering an opportunity to help tackle hunger, food waste and global warming, and to make friends, keep physically active and support your community.

This role is vital to the work of FareShare, ensuring that the food in our warehouse is correctly sorted, labelled and organised into orders placed by our charities and community groups.

It is perfect for someone who is:

a) Looking for experience and skills to gain employment in the food industry, warehousing and customer service.
b) Wanting to help their community and/or help tackle global warming.
c) Looking for a practical activity. 
d) Wanting to make new friends.
e) Wanting to keep busy and/or physically fit.

Our volunteer opportunities are available Monday to Friday, for a whole or half day, with shifts between 8:30-am - 12:30pm and 12:30 - 4:30pm. Volunteers are typically involved for one day a week. We are flexible around the hours you can offer us.

What will I be doing?

Receiving, sorting, cataloguing and storing chilled and ambient surplus food in a warehouse, and preparing orders for delivery.

Ensuring food quality and safety by checking ‘use by’ and ‘best before’ dates.

Sorting and unpacking deliveries; categorising and recording food.

Assembling food orders placed by charities and community groups.

Maintaining health and safety and food hygiene standards. 

Helping with cleaning and other tasks identified by warehouse staff.

Person Specification: 
You must:

be reasonably physically fit to carry out tasks, including lifting and loading.

have a good command of English in order to understand and follow instructions and health and safety rules. 

have basic literacy and numeracy skills to record quantities and types of food donated.

be able to work in a manner that respects Health and Safety standards.

be happy to complete tasks independently according to instruction.

be positive, friendly and enthusiastic about tackling food waste and food poverty.

be reliable and able to commit to an agreed session/day.

Where is the opportunity based?
We are located in our brand new depot at Maynard House, New Smithfield Market, Openshaw, Manchester M11 2WJ.

​IMPORTANT NOTE:
You must be resident in the UK and living in Greater Manchester, or within easy commuting distance of our base, in order to volunteer with us.
This is because we require volunteers to be able to reliably commit to regular shifts for some of our roles.
We are unable to offer sponsorship for overseas applicants.

Know someone else who might be interested in volunteering with us?
Please pass our details on to them as we always welcome new people on our teams. :)

Why we want you

Our vision is a society in which Armed Forces, veterans and their families can thrive. When anyone in the Armed Forces community finds themselves in need, SSAFA is the charity they can turn to – no one’s service is ever forgotten. More and more people need help, so we are growing our network of dedicated caseworkers.

Come and join our team! You will be making a real difference to the lives of those who need financial, practical, and emotional support. We value all our volunteers and the unique skills and experience they bring.

What you will be doing

• Arranging to talk with potential beneficiaries (on the phone or face to face) at a mutually convenient time
• Understanding peoples’ support needs and gathering information to assess their circumstances
• Typing written case reports to apply for financial assistance
• Sign-posting to services providing specialist support, such as mental health or housing support
• Keeping beneficiaries and the SSAFA regional office up to date with progress

The skills you need

• Friendly and approachable
• Great written and verbal communication skills
• Non-judgemental
• Reliable
• Basic IT skills

What's in it for you

• Use your skills, knowledge, and life experience to benefit others
• Be part of a friendly and supportive SSAFA team
• Develop your experience and skills which you can highlight on your CV and in job interviews
• Access a range of training and learning opportunities

Disclaimer

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment. This role qualifies for a criminal record check, which will be carried out at no cost to you. If you have a criminal record, it won't necessarily stop you from becoming a volunteer. Please read our Volunteer Vetting Guidance for more information.

Why we want you

Our vision is a society in which Armed Forces, veterans and their families can thrive. When anyone in the Armed Forces community finds themselves in need, SSAFA is the charity they can turn to – no one’s service is ever forgotten. More and more people need help, so we are growing our network of dedicated caseworkers.

Come and join our team! You will be making a real difference to the lives of those who need financial, practical, and emotional support. We value all our volunteers and the unique skills and experience they bring.

What you will be doing

• Arranging to talk with potential beneficiaries (on the phone or face to face) at a mutually convenient time
• Understanding peoples’ support needs and gathering information to assess their circumstances
• Typing written case reports to apply for financial assistance
• Sign-posting to services providing specialist support, such as mental health or housing support
• Keeping beneficiaries and the SSAFA regional office up to date with progress

The skills you need

• Friendly and approachable
• Great written and verbal communication skills
• Non-judgemental
• Reliable
• Basic IT skills

What's in it for you

• Use your skills, knowledge, and life experience to benefit others
• Be part of a friendly and supportive SSAFA team
• Develop your experience and skills which you can highlight on your CV and in job interviews
• Access a range of training and learning opportunities

Disclaimer

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment. This role qualifies for a criminal record check, which will be carried out at no cost to you. If you have a criminal record, it won't necessarily stop you from becoming a volunteer. Please read our Volunteer Vetting Guidance for more information.

Why we want you

Our vision is a society in which Armed Forces, veterans and their families can thrive. When anyone in the Armed Forces community finds themselves in need, SSAFA is the charity they can turn to – no one’s service is ever forgotten. More and more people need help, so we are growing our network of dedicated caseworkers.

Come and join our team! You will be making a real difference to the lives of those who need financial, practical, and emotional support. We value all our volunteers and the unique skills and experience they bring.

What you will be doing

· Arranging to talk with potential beneficiaries (on the phone or face to face) at a mutually convenient time

· Understanding peoples’ support needs and gathering information to assess their circumstances

· Typing written case reports to apply for financial assistance

· Sign-posting to services providing specialist support, such as mental health or housing support

· Keeping beneficiaries and the SSAFA regional office up to date with progress

The skills you need

· Friendly and approachable

· Great written and verbal communication skills

· Non-judgemental

· Reliable

· Basic IT skills

What's in it for you

· Use your skills, knowledge, and life experience to benefit others

· Be part of a friendly and supportive SSAFA team

· Develop your experience and skills which you can highlight on your CV and in job interviews

· Access a range of training and learning opportunities

Disclaimer

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment. This role qualifies for a criminal record check, which will be carried out at no cost to you. If you have a criminal record, it won't necessarily stop you from becoming a volunteer. Please read our Volunteer Vetting Guidance for more information.

Why we want you

Our vision is a society in which Armed Forces, veterans and their families can thrive. When anyone in the Armed Forces community finds themselves in need, SSAFA is the charity they can turn to – no one’s service is ever forgotten. More and more people need help, so we are growing our network of dedicated caseworkers.

Come and join our team! You will be making a real difference to the lives of those who need financial, practical, and emotional support. We value all our volunteers and the unique skills and experience they bring.

What you will be doing

• Arranging to talk with potential beneficiaries (on the phone or face to face) at a mutually convenient time
• Understanding peoples’ support needs and gathering information to assess their circumstances
• Typing written case reports to apply for financial assistance
• Sign-posting to services providing specialist support, such as mental health or housing support
• Keeping beneficiaries and the SSAFA regional office up to date with progress

The skills you need

• Friendly and approachable
• Great written and verbal communication skills
• Non-judgemental
• Reliable
• Basic IT skills

What's in it for you

• Use your skills, knowledge, and life experience to benefit others
• Be part of a friendly and supportive SSAFA team
• Develop your experience and skills which you can highlight on your CV and in job interviews
• Access a range of training and learning opportunities

 Disclaimer

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment. This role qualifies for a criminal record check, which will be carried out at no cost to you. If you have a criminal record, it won't necessarily stop you from becoming a volunteer. Please read our Volunteer Vetting Guidance for more information.

Why we want you

Our vision is a society in which Armed Forces, veterans and their families can thrive. When anyone in the Armed Forces community finds themselves in need, SSAFA is the charity they can turn to – no one’s service is ever forgotten. More and more people need help, so we are growing our network of dedicated caseworkers.

Come and join our team! You will be making a real difference to the lives of those who need financial, practical, and emotional support. We value all our volunteers and the unique skills and experience they bring.

What you will be doing

• Arranging to talk with potential beneficiaries (on the phone or face to face) at a mutually convenient time
• Understanding peoples’ support needs and gathering information to assess their circumstances
• Typing written case reports to apply for financial assistance
• Sign-posting to services providing specialist support, such as mental health or housing support
• Keeping beneficiaries and the SSAFA regional office up to date with progress

The skills you need

• Friendly and approachable
• Great written and verbal communication skills
• Non-judgemental
• Reliable
• Basic IT skills

What's in it for you

• Use your skills, knowledge, and life experience to benefit others
• Be part of a friendly and supportive SSAFA team
• Develop your experience and skills which you can highlight on your CV and in job interviews
• Access a range of training and learning opportunities

 Disclaimer

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment. This role qualifies for a criminal record check, which will be carried out at no cost to you. If you have a criminal record, it won't necessarily stop you from becoming a volunteer. Please read our Volunteer Vetting Guidance for more information.