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About Hearing Dogs for Deaf People
National charity Hearing Dogs for Deaf People, trains dogs to transform the lives of deaf people and provides hearing loss services – because nobody with hearing loss should feel alone.
About the role
We are seeking a compassionate, proactive, and organised Interim Partnership Advisor to join our Partnership Support Team on a full-time basis. You’ll manage a defined geographic area covering Borders, East, North East and Highlands.
Responsible to: Partnership Support Area Manager.
Based: Community based in Scotland (covering Borders, East, North East and Highlands).
Contract: Permanent, full-time.
Key Responsibilities
Companionship – Supporting Thriving Partnerships:
- Provide long-term, person-centred advice, guidance, and wellbeing planning to partnerships within an allocated regional area. Ensuring all recipients feel they are treated with attention, courtesy and respect.
- Manage a caseload of partnerships, ensuring regular in-person visits (once per quarter after the first 6 months) and ongoing tailored support via multiple channels.
- Develop and implement partnership support and wellbeing plans, with robust risk management measures.
- Support the integration of new partnerships into the local community, delivering monthly support throughout the first 6 months.
- Lead on retirement and bereavement pathways, offering planning, preparation, emotional support, and signposting to alternative Hearing Link Services (HLS) where appropriate.
- Provide behavioural guidance and targeted interventions to maintain healthy, successful partnerships.
Connection – Building Community and Networks:
- Organise and attend local community events to strengthen relationships and engagement.
- Deliver peer-based community programmes that bring together partnerships and Peer Support Volunteers to share experiences, insights, and encouragement.
- Facilitate support groups for hearing dog partnerships, encouraging shared learning, problem-solving, and mutual encouragement.
- Work collaboratively with internal teams, volunteers, and external agencies—including support workers, local councils, employers, and veterinary practices—to remove barriers and improve outcomes.
- Advocate Partnership Volunteer Updates to maintain volunteer engagement and connection.
Confidence – Empowering Partnerships to Flourish:
- Focus on quality of service and partnership outcomes, adapting support levels to meet individual needs.
- Provide timely emergency cover and practical assistance within the allocated territory, with ad hoc support to neighbouring counties as required.
- Conduct thorough root cause analysis to identify underlying issues and implement early interventions through targeted coaching and problem-solving.
- Apply person-centred, evidence-based decision-making to manage partnership breakdowns, returns, cases, and alerts effectively.
- Conduct annual assessments of each partnerships performance and wellbeing to review ongoing requirements and verify continued compliance with accreditation standards.
- Keep partnership records accurate, current, and reflective of evolving needs.
- Capture and share impactful stories to showcase the value and outcomes of our work.
- Maintain and continually develop expertise in hearing loss, assistive technology, hearing awareness, dog training, and canine wellbeing.
- Join team events, meetings, and training at regional locations and Hearing Dogs centres, with occasional overnight stays to connect, learn, and collaborate.
Skills, Knowledge and Expertise
You will need full UK Driving Licence and willingness to travel within and around Borders, East, North East and Highlands, and to our centres.
Knowledge:
- Canine Behaviour & Training: Up-to-date knowledge of canine training practices, behaviour reinforcement, and emotional wellbeing support.
- Task-Related Assessment: Ability to monitor and evaluate a dog’s task performance, identifying and addressing lapses.
- Hearing Loss & Deaf Awareness: BSL Level 2 or above with strong Deaf awareness.
- Partnership Development: Understanding of person-centred support approaches and the user experience throughout the partnership lifecycle.
- Organisational Policies & Standards: Knowledge of HR policies, GDPR, equality legislation, and Assistance Dogs International (ADI) standards.
Skills:
- Behavioural Guidance: Provide advice on maintaining and reinforcing behaviours, resolving challenges, and refining training plans.
- Listening & Empathy: Demonstrate strong listening skills, emotional intelligence, and compassion, especially when working with vulnerable people or those experiencing grief.
- Relationship Building: Establish and maintain trust-based relationships with partnerships, volunteers, and stakeholders.
- Problem-Solving & Conflict Resolution: Apply solution-focused methods, coaching, and mentoring to resolve partnership or task issues.
- Root Cause Analysis: Identify and address recurring challenges by working with internal teams on sustainable solutions.
- Time Management & Organisation: Manage multiple partnerships and initiatives effectively, meeting deadlines and priorities.
- Cross-Functional Collaboration: Work productively with colleagues across different departments and functions.
- Communication: Adapt communication style for different audiences; communicate clearly across teams, stakeholders, and volunteers.
- Storytelling: Create engaging communications about partnership journeys for updates and stakeholder engagement.
- Driving: Hold a valid driving licence and be able to travel within the allocated territory.
Behaviours:
- Self-Conduct: Lead and motivate others, holding self and others accountable while maintaining professionalism.
- Person-Centred Mindset: Tailor support and training to the unique needs, learning styles, and abilities of each partnership.
- Community Building: Foster a sense of belonging by creating opportunities for partnerships and volunteers to connect and collaborate.
- Accountability & Reliability: Deliver on commitments, meeting organisational and partnership expectations.
- Continuous Learning: Maintain professional development in canine behaviour, hearing loss, and assistive technologies.
- Professionalism: Act respectfully, reliably, and with integrity in all interactions
Benefits:
- Employee Assistance Programme
- Death in Service Payment
- Annual leave enhancements recognising long service
- Day off for your birthday
- Defined contribution group personal pension plan
- Enhanced sick pay
- Enhanced maternity, paternity and adoption pay
- Eye care
- Hearing tests
- Learning and Development opportunities
- Discounts on merchandise at Hearing Dog gift shops
- Pet Dog Policy
Closing date: 23rd October 2026.
This post is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 due to its duties involving the protection of children and/or adults at risk. Applicants are therefore required to disclose all spent and unspent convictions, cautions, warnings, and reprimands, as well as any relevant non-conviction information. The successful candidate will be required to undertake a Disclosure and Barring Service (DBS) check in accordance with the Police Act 1997 (Part V).
Are you a dedicated Registered Veterinary Nurse looking for a role where you can truly make a real difference?
At Woodgreen, we're committed to ensuring that every pet has the opportunity to enjoy a healthy, happy home, whilst providing owners with the support they need along the way. We're looking for a compassionate and skilled RVN to join our team on a 9-month fixed-term contract to cover a period of maternity leave. Working 30 hours per week across four days, you'll become part of a supportive team that values your wellbeing just as highly as your clinical expertise, giving you the opportunity to make a meaningful impact on the lives of pets and their owners every day.
Working at Woodgreen is vet nursing at its most rewarding. You are an essential part of a pet’s journey from a vulnerable stray or relinquishment to a happy life in a forever home and based in our busy on-site clinic, you’ll be the advocate for the dogs, cats, and small pets that need us the most. From complex medical cases to surgical support and preventative care, you’ll use your full range of nursing skills to give these animals the second chance they deserve. It’s challenging, emotional, and incredibly fulfilling work that goes right to the heart of why we join this profession.
Working alongside a supportive, multi-disciplinary team, you’ll provide expert nursing care while offering vital guidance to our staff, volunteers, new adopters and members of the community. Our facilities are modern and well-equipped, and we’re big believers in professional growth, providing plenty of encouragement and funded CPD to keep your skills sharp.
If you are;
- A Registered Veterinary Nurse (RCVS registered).
- A team player with a heart for rescue and animal welfare.
- Positive, friendly, and level-headed - someone who is empathetic, supportive and able to deliver difficult messages in a calm, compassionate manner
- Able and willing to work on a number of roles on the rota, including caring for patients in the wards (including isolation), dispensing medications and working in the theatre suite/radiography areas.
We would love to hear from you!
This is a 9 month fixed term opportunity working 30 hours per week over four days, Tuesday to Friday including approximately 5 weekends per year on-call.
The starting salary for this position is £21,840 per annum (full time equivalent salary £27,300 per annum), with an additional market supplement of £1,760 per annum (full time equivalent £2,200 per annum). This is complemented by;
- 36 days (pro rata) annual leave per year (inclusive of bank holidays)
- Up to 8% employer pension contributions
- Support towards healthcare costs (cashplan)
- Employee wellbeing package to include free access to Headspace
- Life assurance (4x salary)
- Enhanced parental leave (subject to qualifying period)
- Benefits hub – exclusive discounts on popular brands
- 25% discount in our charity shops
Please note that you will need to have existing Right to Work in the UK to apply for this opportunity as we are unable to provide visa sponsorship.
Woodgreen is committed to making our recruitment processes accessible to all and, as part of this, we are flexible in the ways we give and receive information. If you would like to apply using a different format, please contact the Recruitment Team and we will do our best to put any reasonable adjustments in place.
Early application is encouraged as this position may close sooner than the stated deadline if a suitable candidate is found.
Woodgreen is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment.
Our vision is for every pet to have a home where they are loved, well cared for and enjoy positive relationships with their owners.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Youth Volunteering Officer
35 hours per week, temporary contract until December 2028.
We are Chester Zoo
We're not just an award-winning visitor attraction that's home to 30,000 incredible animals within 128 acres of stunning gardens. We're a major conservation charity committed to preventing extinction and restoring nature, both locally and globally.
As the world faces an extinction crisis, we're making a significant contribution to conservation when it's needed most. We are Chester Zoo and we prevent extinction.
The Role
We have an exciting opportunity for a Youth Volunteering Officer to join our Volunteering Team within the Conservation Education and Engagement Directorate.
As a Youth Volunteering Officer, you will work closely with the Volunteer Manager and the Networks for Nature project staff to deliver an inclusive volunteering programme for young people aged 14-25. The role focuses on creating meaningful opportunities that connect young people with conservation and social action, whilst supporting their personal development and wellbeing.
The Youth Volunteering Officer will recruit, train and mentor young volunteers, ensuring high-quality experiences that are inclusive, safe and impactful. The Youth Volunteering Officer will also recruit, train and support adult Youth Champion Volunteers who will be empower and support the youth volunteers to participate and engage in the volunteer programme.
As Youth Volunteer Officer, you will co-ordinate a supported programme for young people that will include practical conservation, visitor engagement and the Conservation Changemakers programme, designing and delivering their own projects while recognising and evidencing the skills they gain.
The role will also support the delivery of our wider youth programmes including our Environmental Leadership courses, and Youth Network events supporting pathways for young people to access training, events, and volunteer experiences.
We're looking for someone who can:
Programme Delivery
With guidance from the Volunteer Manager, coordinate and deliver youth volunteering opportunities for young people aged 14-25, including practical conservation activities, visitor engagement opportunities and social action projects. Support young people to develop skills, confidence and experience through meaningful volunteering.
Volunteer Recruitment and Support
Recruit, induct, train and support youth volunteers, ensuring they receive a positive and rewarding volunteering experience. Support young people to access pathways into conservation, community action and the wider youth programme. Recruit, train and support Youth Champion Volunteers who play a key role in encouraging and facilitating youth participation within the programme.
Inclusive Participation
Work proactively to reduce barriers to participation and provide tailored support for young people from diverse backgrounds, including those with disabilities, neurodiversity, mental health challenges or socio-economic disadvantage.
Youth-led Projects and Co-production
Coordinate and facilitate youth-led conservation and community action projects through the Conservation Changemakers programme. Enable young people to generate ideas, plan activities, take ownership of projects and evidence their learning and achievements.
Events, Training and Activities Planning and Delivery
With support from the Volunteer Manager, deliver volunteer events, training sessions, workshops and networking opportunities for youth volunteers, working with colleagues and partners to provide engaging and high-quality experiences. Support the delivery of youth programme events, including Environmental Leadership courses.
Participant Engagement Monitoring
Monitor participation through surveys, feedback mechanisms and regular check-ins. Collate engagement and outcome data, contributing to project evaluation and reporting for internal stakeholders and funders.
Daily Volunteer Engagement
Manage day-to-day communication with youth volunteers and Youth Champion Volunteers, including responding to enquiries, processing applications, maintaining records, organising rotas and training bookings, and providing ongoing support.
Safeguarding, Safety and Risk Assessments
Work with the Volunteer Manager to ensure all youth volunteering activities operate within safeguarding policies and procedures. Assist with risk assessments and ensure that appropriate welfare, wellbeing and safety measures are embedded throughout all activities.
Partnership Working
Work with the Volunteer Manager to develop effective working relationships with schools, colleges, youth organisations, community groups and relevant internal departments to increase participation, reduce barriers to engagement and strengthen programme delivery.
What makes Chester Zoo a great place to work?
Well, where do we start? Here goes…
We’re a huge team of conservationists, scientists, educators, animal welfare experts, marketeers, visitor experience professionals, environmental policy influencers; the list goes on. Each and every one of us is on a mission to make Chester Zoo the best in the world, and our planet a better place.
As the UK’s biggest and best zoo, we have ambitious goals, exciting plans, and there’s always lots going on here. We’re an inclusive and diverse organisation, made up of over 600 permanent and 500 temporary team members, and we know how important it is to invest in our colleagues to help boost their career development. We have ambitious goals, and we want you to be with us for the long term on our exciting journey.
Our working environment could not be more different from a typical office – where else can you see critically endangered orangutans from your office window, or stroll among rare giraffes and tigers on your lunch break?
The Package
• Fixed term contract until December 2028
• 35 hours per week
• Salary £24,062.50 per annum (pro rata based on 35 hours per week)
• The postholder will work 5 days out of 7 including a regular weekend day
• 33 days annual leave plus the option to buy or sell up to 5 days (pro rota)
• Staff pass so you can visit the zoo during your time off, plus multiple complimentary tickets for your friends and family
• Cycle to work scheme
• Healthcare plan
• Discounted gym membership
• Discounts on cinema tickets, restaurants, high street shops and more via Perks
• Pension scheme with generous employer contributions
Our Requirements
• An understanding of and commitment to Chester Zoo's mission, vision and values.
• Experience of working with young people.
• Experience of coordinating, supporting or working with volunteers.
• Experience of delivering training, workshops or activities with a range of audiences.
• Knowledge of inclusive practice and supporting young people with diverse needs.
• Strong organisational, administrative and planning skills.
• Excellent communication and interpersonal skills.
• Excellent communication and literacy skills including by phone, face to face and via email/online discussion boards
• Ability to build positive relationships with young people, colleagues and partner organisations.
• Sound working knowledge of Microsoft Office applications and digital communication tools.
• Experience of working in a busy office environment as part of a team & on own initiative
• Full UK driving licence.
Although not essential, the following would be desirable:
• Knowledge of youth work/ youth engagement which could be demonstrated by a relevant qualification in youth work, education, community development, related field or relevant experience
• Experience of delivering conservation, environmental or outdoor learning activities.
• Experience of supporting young people facing barriers to participation.
• Working knowledge of volunteer management systems.
• Knowledge of safeguarding legislation and best practice.
• Experience of monitoring and evaluating volunteering activities
Additional Information
• Due to the nature of the role, this post is subject to an enhanced DBS check.
• The closing date for applications is 27/09/2026.
Networks for Nature is made possible with The National Lottery Heritage Fund, thanks to National Lottery players.
The client requests no contact from agencies or media sales.