Jobs for the Housing and Homelessness sector
Why This Role Matters
Every day, people in our borough face the reality of homelessness. Every person facing homelessness needs practical support, stability and someone who believes their situation can change.This role is central to making that change happen.
As Operations Manager, you will help ensure that our services run effectively and compassionately, enabling people experiencing homelessness to access the support they need to rebuild their lives. You will manage a small, committed team, strengthen how our services operate, and help shape the way we respond to homelessness locally.
About Us
FCENS is a small and ambitious charity working alongside local partners, volunteers and people with lived experience of homelessness to deliver meaningful change in the community in Waltham Forest.
Our Vision is that no-one needs to be homeless in Waltham Forest and everyone has a place to go. Our Mission is to support single homeless adults in Waltham Forest towards transforming their lives.
The Role
We are seeking an experienced and motivated Operations Manager to oversee the effective day-to-day running of the charity’s services and internal operations.
Reporting to the Director, you will ensure that services are delivered safely, efficiently and to a high standard. You will also play an important role in strengthening operational systems and processes, helping the charity improve and grow its impact.
You will manage a small operational team including caseworkers, lived experience coaches, an administrator and an evening worker, supporting them to deliver high-quality, trauma-informed and person-centred support to people experiencing homelessness. You’ll also use your strategic thinking skills to help improve service provision.
Key Responsibilities
Operational Management
- Oversee the day-to-day delivery of the charity’s services.
- Plan and manage the annual night shelter season and the year-round drop-in centre.
- Maintain oversight of case management, outreach activity and data systems.
- Ensure compliance with safeguarding, health and safety, and organisational policies.
- Oversee administrative and IT systems, including effective use of the case management system.
Service Development
- Review operational systems and processes to identify opportunities for improvement.
- Implement changes that improve efficiency, quality and impact.
- Use data, feedback and lived experience insight to inform service development.
Leadership and Team Management
- Line manage operational staff, providing supervision, guidance and performance management.
- Foster a supportive, inclusive and accountable team culture.
- Support staff wellbeing, training and reflective practice.
- Oversee the recruitment, induction and support of volunteers.
Strategic Contribution
- Work closely with the Charity Director to translate strategic aims into operational plans.
- Contribute to organisational planning, policy development and reporting.
- Provide operational insight and updates to the Charity Director and Trustees.
Partnership Working
- Work collaboratively with other homelessness organisations and local partners.
- Support the development of positive relationships with local authorities, funders and stakeholders.
- Represent the charity in meetings and forums where appropriate.
About You
We are looking for someone with both strong operational experience in the homelessness sector and a commitment to supporting people experiencing homelessness. You will identify with FCENS values, with a strong focus on trauma-informed care and lived experience.
You will bring:
- Significant experience in the homelessness sector or a related field such as housing, rough sleeping, outreach or multiple disadvantage.
- Experience managing services or operations within a small team or organisation.
- Experience line managing staff and supporting frontline practitioners.
- A strong understanding of safeguarding, risk management and good practice in frontline support services.
- Excellent organisational, communication and problem-solving skills.
You will also be:
- Positive, resilient and solutions-focused.
- Calm under pressure and confident making decisions.
- Values-driven and committed to improving outcomes for people experiencing homelessness.
- Comfortable working within the charity’s Christian ethos.
Flexible Working
We support flexible hours where operationally viable. Requests for flexible working arrangements and compressed hours will be considered.
Equality, Diversity and Safer Recruitment. We are committed to creating an inclusive environment and welcome applications from people of all backgrounds.
As part of our commitment to safeguarding the people we support, this role will be subject to safer recruitment procedures, including reference checks and an enhanced DBS check.
Closing date for applications:5pm Monday 13th April 2026.Interviews expected week commencing April 27th 2026.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About You:
Those who know you describe you as kind, understanding, and open-minded. You listen without judgement and treat everyone with dignity and respect.
In the workplace, you are recognised as reliable, approachable, and professional. You communicate clearly, remain calm under pressure, and are confident managing competing priorities. You have a natural ability to encourage, empower, and motivate others to make positive changes, even in challenging circumstances.
You are reflective and emotionally intelligent, with a strong desire to support individuals to achieve greater independence and wellbeing. Making a meaningful difference isn’t just important to you — it’s what drives you.
You may already have an understanding of the complex challenges faced by people who are vulnerable or at risk of exclusion. This experience could come from previous employment, volunteering, training, or your own lived experience, and you are keen to use this knowledge to support others.
If this sounds like you, we would love to hear from you and welcome you to join our dedicated and supportive team.
Main Purpose Of The Job:
We are seeking a dedicated and compassionate individual to join our team in a dual-role capacity, supporting two vital services run in partnership with Homeless Oxfordshire and Connection Support. The role covers both our Step Down provision—designed for individuals discharged from hospital under the Discharge to Assess model—and our service at Mawle Court, which provides temporary accommodation and support for people with complex needs, including those preparing for more independent living or in need of emergency provision. Working as part of a small, dynamic, and enthusiastic team, you will be responsible for delivering a safe and supportive environment across both services. You will lead on the case management of clients with complex needs, working collaboratively with partner agencies to develop and implement holistic, individualised support and move-on plans. This is a rewarding opportunity for someone passionate about making a tangible difference in the lives of vulnerable individuals, helping them on their journey towards stability and independence.
Main Areas of Responsibility:
- To proactively and dynamically assess, monitor, manage and respond to risk for individuals and in the service.
- To assess risk and suitability of referrals to the service and book new clients in.
- Ensure the effective delivery of high-quality care, support and housing management according to Homeless Oxfordshire policies and procedures.
- To work collaboratively with partner agencies to ensure the creation and delivery of holistic wrap around support and risk management plans for clients with complex needs as well as to ensure clients have access to appropriate healthcare as needed.
- To work collaboratively with clients to identify and work towards suitable move on.
- To work with other agencies to provide client centred support & risk management plans for clients with complex needs to identify work towards a suitable move on option within 6 weeks.
- To work alongside the Client Engagement Co-Ordinator to ensure clients have access to opportunities to be empowered, build their confidence and develop independent living skills; to facilitate groups and activities as part of this.
- To make and maintain Housing Benefit claims.
- Ensure that IT systems are updated as required clear, concise and up to date record keeping is maintained and ensure information is shared with the team and external agencies as required.
- To represent Homeless Oxfordshire at interagency meetings, as required.
- Manage challenging situations and report any safeguarding concerns without delay in line with procedures and to ensure the safety of yourself and others.
- Maintain positive relationships with all stakeholders.
- Contribute to a positive working environment in which equality and diversity are valued and staff are enabled to do their best.
- To be a supportive and effective part of the team, including contributing to the induction of new colleagues and work of the broader team.
- To ensure that Homeless Oxfordshire’s Equal Opportunities Policies are complied with and promoted in carrying out duties of the post.
- Comply with Homeless Oxfordshire’s policies and procedures.
- To undertake any other duties that can be reasonably required to meet the operational needs of Homeless Oxfordshire.
About Us:
We are an open door for people experiencing homelessness whose lives have been shaped by trauma and disadvantage; providing safety, stability and support when it is needed most. We deliver this support across Oxfordshire by providing a range of accommodation with access to high quality support, offering a safe and welcoming space for people to take control of their own lives. We are an accredited Oxford Living Wage employer, and benefits to the role include: annual leave starting at 26 days (excluding bank holidays), flexible working, enhanced benefits with qualifying service, retail discounts with our Homeless Oxfordshire Benefits Hub, and life assurance up to four times your salary and a £250 bonus if you successfully refer a someone as a new colleague through our Employee Referral Scheme as a thanks from us!
What’s Next: Have a look at the job description to find out more about the role and apply on our website. Please be aware that this role is subject to an enhanced DBS disclosure check and will be undertaken for the successful candidate .
We reserve the right to close this advert early if we identify a suitable candidate before the advertised closing date.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About You:
You are a reliable, compassionate and calm individual who is committed to supporting vulnerable people. You are able to work independently during night shifts while remaining a supportive member of the wider team.
You communicate well, build positive relationships with residents and colleagues, and handle challenging situations in a professional and respectful manner. You are organised, attentive to detail and comfortable completing records, handovers and routine checks.
Most importantly, you are motivated to create a safe, welcoming environment and to support residents in developing confidence and independent living skills.
Main Purpose Of The Job:
This role is responsible for delivering a safe and supportive service to all residents living at O’Hanlon House during the night. The post holder needs to work alongside the day and night teams to ensure the effective delivery of high quality care, support and housing management according to Homeless Oxfordshire Policies and Procedures.
Main Areas Of Responsibility:
- Ensure the effective delivery of high quality care, support and housing management according to Homeless Oxfordshire policies and procedures.
- To be a supportive and effective part of the team working as part of a rota including nights and weekends. Maintain positive relationships with clients, relatives, carers, professionals, commissioners, contractors and the local community.
- Maintain a safe, clean and welcoming environment.
- To support and encourage clients to care for themselves and develop independent living skills.
- To assess and manage risk for individuals and in the service, making use of emergency services as required.
- Report any safeguarding concerns without delay in line with the charity’s policies and procedures.
- Comply with the charity’s health and safety standards.
- Manage challenging situations in line with procedures and to ensure the safety of yourself and others.
- Actively ensure security of the building through regular checks and monitoring of CCTV system.
- To carry out designated cleaning and laundry duties (and any other housekeeping tasks).
- To participate in handovers at the beginning and end of shifts, ensuring that information is properly recorded and passed on where appropriate and relevant and in a timely fashion.
- Ensure that IT systems are updated as required and concise record keeping is completed promptly.
- Ensure clients are aware of and support them to maximise their opportunity to be involved in Client Participation.
- To participate in the induction of and support new team members.
- To undertake any other duties that can be reasonably required to meet the operational needs of Homeless Oxfordshire.
- To undertake such other duties, training and/or hours of work as may be reasonably required, and which are consistent with the general level of responsibility of this position.
- To ensure that Homeless Oxfordshire’s Equal Opportunities Policies are complied promoted in carrying out duties of the post.
About Us:
We are an open door for people experiencing homelessness whose lives have been shaped by trauma and disadvantage; providing safety, stability and support when it is needed most. We deliver this support across Oxfordshire by providing a range of accommodation with access to high quality support, offering a safe and welcoming space for people to take control of their own lives. We are an accredited Oxford Living Wage employer, and benefits to the role include: annual leave starting at 26 days (excluding bank holidays), flexible working, enhanced benefits with qualifying service, retail discounts with our Homeless Oxfordshire Benefits Hub, and life assurance up to four times your salary and a £250 bonus if you successfully refer a someone as a new colleague through our Employee Referral Scheme as a thanks from us!
Open To: People wanting to work weekends. This role is a shift and rota'd role that includes weekends, bank holidays, early and late days.
What’s Next: Have a look at the job description to find out more about the role and apply on our website. Please be aware that this role is subject to an enhanced DBS disclosure check and will be undertaken for the successful candidate .
We reserve the right to close this advert early if we identify a suitable candidate before the advertised closing date.
The client requests no contact from agencies or media sales.
Employee Relations Advisor
Location: Aldgate, London (Hybrid Working)
Contract: 12 Months FTC
Salary: £42,000
Closing Date: 24TH March 2026
Interviews: w/c 30th March 2026
Centrepoint, the UK’s leading youth homelessness charity, is looking for an Employee Relations Advisor to join our People team.
This role will report into the HR Manager and focuses exclusively on Employee Relations casework, supporting managers across the organisation to handle complex people matters confidently and fairly.
About Centrepoint
Centrepoint works with vulnerable young people across the UK, providing accommodation, health support and life skills to help them move into education, employment and independent living.
Each year we support over 16,000 young people, helping them build brighter futures. Our ambition is to end youth homelessness by 2037.
Behind the services we provide is a dedicated workforce committed to making a difference. Our People team plays a key role in supporting colleagues across the organisation so they can continue delivering life-changing work for young people.
About the role
This is an exciting opportunity for an experienced HR professional who enjoys working in Employee Relations and supporting managers through complex people challenges.
Reporting to the HR Manager, you will manage a varied ER caseload end-to-end, including disciplinary, grievance, sickness absence and performance management cases. You will provide clear, pragmatic advice to managers across the organisation while ensuring our policies and employment law obligations are applied consistently.
This role is not a developmental or step-up advisory role. We are looking for someone who is confident managing ER cases independently and who can take ownership of cases from initial advice through to resolution.
Alongside casework, you will also help identify trends from ER data and support initiatives that improve colleague experience and strengthen people management capability across Centrepoint.
What you’ll be doing
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Managing a full Employee Relations caseload, including disciplinary, grievance, absence and performance matters
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Leading ER cases end-to-end, including investigations and formal processes
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Providing professional, timely and practical advice to managers
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Supporting managers to develop confidence in people management
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Maintaining accurate case records and ER trackers
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Reviewing ER trends and identifying opportunities for improvement
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Working collaboratively with the wider People team to deliver a joined-up HR service
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Supporting ER-related training, projects and continuous improvement initiatives
About you
We are looking for someone who brings strong Employee Relations experience and the confidence to support managers through challenging situations.
You will be comfortable managing a busy ER caseload, working with competing priorities and navigating complex issues while maintaining professionalism and empathy.
You will also be someone who builds strong relationships and is confident offering clear advice and constructive challenge when needed.
What we’re looking for
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Experience managing Employee Relations cases independently
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Strong knowledge of UK employment law and HR best practice
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Proven ability to manage complex ER casework from start to finish
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Confidence advising and influencing managers at different levels
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Excellent written and verbal communication skills
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Ability to manage a high volume caseload while maintaining attention to detail
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CIPD Level 3 qualification (or equivalent HR experience) desirable
Hybrid working
Centrepoint operates a hybrid working model, with colleagues expected to spend a minimum of 50% of their working week in the office. For most full-time roles this equates to five days across a two-week period.
This role will be based in our Aldgate, London office.
Using AI in applications
We recognise that some candidates may use AI tools to support their applications. While this is acceptable, we encourage applicants to ensure their responses reflect their own experience, skills and motivations for the role.
Why join Centrepoint?
Working at Centrepoint means being part of an organisation that is committed to creating real change for young people.
In return for your work, you’ll receive a competitive salary and a range of benefits including:
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25 days annual leave, rising to 27 days
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Healthcare cash plan
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Private medical insurance
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Income protection
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Employer pension contributions of 5%
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Cycle to Work scheme
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Interest-free travel loan
We are committed to creating an inclusive workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds and experiences.
If you’re an experienced HR professional looking to use your Employee Relations expertise in an organisation making a real difference, we’d love to hear from you.
Apply now to join Centrepoint as our next Employee Relations Advisor.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Spitalfields Crypt Trust (SCT) is an East London charity providing practical help, support and training to people who have experienced homelessness and addiction. We run a Housing First project, a Recovery Hub, supported housing and social enterprises that help people rebuild their lives. Our charity shops are a vital part of that work, raising income to support our services and connecting us with the communities we serve.
SCT is recruiting an Assistant Shop Manager to work across our East London charity shops in a floating role, supporting the day-to-day running of multiple stores.
This is a full-time position (35 hours per week, worked across 5 fully flexible days including weekends and bank holidays) with a salary of £26,936 per year.
A bit about you
You’re friendly, hands-on and organised, with strong retail experience, excellent people skills and a real enthusiasm for charity retail and preloved fashion. You’re confident supporting shop performance, delivering great customer service, leading volunteers and maintaining high standards across different locations.
You’ll be adaptable, proactive and solutions-focused, with the ability to build strong relationships with colleagues, volunteers and local communities. You’ll also be comfortable with stock processing, merchandising, shop administration and using systems such as MS Office and POS.
SCT is a growing organisation with opportunities for people with strong motivation, initiative and a commitment to our values.
Please see the full Role Overview and Role Responsibilities attached.
How to apply
To apply, please send your CV and a cover letter explaining how and why you’re a good match for the role.
Please supply a CV and covering letter
Rebuilding lives affected by homelessness, addictions, unemployment, mental illness, and the criminal justice system.
The client requests no contact from agencies or media sales.
Do you want to make a difference while benefiting from a schedule that offers unique flexibility in Bristol?
We are looking for 2 Night Workers to join the expansion of the St Mungo’s Bristol Accommodation Service. Ou will be working at Toll House Court in Southville; which is a historic building with 20 supported housing bedspaces for people experiencing homelessness.
The service provides accommodation and housing related support to people who may have complex needs, including multiple challenges such as physical and mental health issues, substance use and a history of trauma. We are dedicated to providing a safe, high quality and inclusive service to people while they are living in the hostel, and a positive move-on into independent housing.
As a Night Worker, you'll offer assistance, conversation, and continuity of care throughout the night, ensuring a safe and supportive environment for residents.
Key Responsibilities:
- Continue support from the day team - engage with residents, offering support and a listening ear.
- Maintain safety protocols, respond to emergencies, and conduct hourly building checks and monitoring issues like noise levels.
- Complete administrative tasks, incident reports and handover notes to the day team.
- You will attend team meetings and training, so you can continue to develop skills and knowledge to ensure confidence in your role.
- Lone work at times when required.
Typical schedule: A flexible night shift rota, including weekends and bank holidays, with shifts from 8/9pm -7.45am. The rota includes working 2 in every 4 weekends.
About you
If you have a willingness to learn how to support people to transform their lives and think you could provide support and interact with clients throughout the night, being passionate about working in a service that supports people experiencing homelessness, we encourage you to apply!
- Good communication skills with the ability to respond and interact with empathy.
- Some experience of dealing directly with the public, clients or customers in a busy service environment.
- Some experience of volunteering or working in an environment that supports vulnerable people.
- Understanding of the issues that affect vulnerable adults experiencing homelessness, who may have complex needs will be beneficial.
- Ability to stay alert, calm, and use own initiative in emergencies.
- Familiarity with IT, administrative procedures and record-keeping.
We believe in the value of lived experience and welcome applications from people who can draw on personal experience (e.g. homelessness, mental health struggles, addiction, abuse, exploitation, time in care or the justice system) to build rapport and support clients within a recovery focused approach.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
To find out more and apply please go to the St Mungo’s careers page on our website.
Closing date: 10 am on 13 April 2026
Interview and assessments on: 6-8 May 2026
St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
What we offer
- Excellent Development and Growth Opportunities
- A Diverse and Inclusive Workplace
- Great Pay and Other Benefits
Want to develop your skills and experience while playing a key role in providing support to people experiencing homelessness in Bristol?
Where you’ll be working
We are looking for 2 Duty Workers to join the expansion of the St Mungo’s Bristol Accommodation Service. Ou will be working at Toll House Court in Southville; which is a historic building with 20 supported housing bedspaces for people experiencing homelessness.
The service provides accommodation and housing related support to people who may have complex needs, including multiple challenges such as physical and mental health issues, substance use and a history of trauma. We are dedicated to providing a safe, high quality and inclusive service to people while they are living in the hostel, and a positive move-on into independent housing.
You will join a dynamic team of managers, day shift and night shift workers, taking part in the renewal of the service, helping us to provide a psychologically-informed environment and a supportive and secure place where our residents can make meaningful life changes.
What you’ll be doing as a Duty Worker
In the rewarding role of Duty Worker, you’ll gain valuable experience working alongside a dedicated team to deliver a safe, inclusive, and high-quality service. You’ll be the first point of contact at reception, helping create a welcoming and supportive environment. Your responsibilities will include:
- Supporting the day-to-day running of the project.
- Managing reception duties, including phones, access, and basic client support.
- Maintaining communal and office spaces.
- Coordinating health & safety checks and admin tasks.
- Providing person-centred support to residents.
Working hours
You will work full time on-site on a 7‑day rolling rota, including early shifts from 7:30am, late shifts until around 10pm, bank holidays, and two extended weekend shifts in every six. Some roles also offer a 20% pay premium for hours worked between 8pm–8am Monday to Friday, and for all weekend hours.
About You
This is a brilliant opportunity if you're looking to grow your career in the sector, many of our current managers began as Duty Workers, so why not take that first step?
We’d love to hear from you if you bring:
- Great communication skills and some experience providing a service to others - whether in retail, hospitality, care, or community work you’ll be able to engage with people in a busy environment.
- Empathy and understanding of the challenges faced by people experiencing homelessness.
- A genuine interest in supporting vulnerable women to make positive changes in their lives.
- Solid organisational skills, with basic IT and admin capability.
- A proactive attitude and a willingness to learn and grow.
We believe in the value of lived experience and welcome applications from people who can draw on personal experience (e.g. homelessness, mental health struggles, addiction, abuse, exploitation, time in care or the justice system) to build rapport and support clients within a recovery focused approach.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
To find out more and apply please go to the St Mungo’s careers page on our website.
Closing date: 10 am on 7 April 2026
Interview and assessments on: 28-30 April 2026
St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
What we offer
- Excellent Development and Growth Opportunities
- A Diverse and Inclusive Workplace
- Great Pay and Other Benefits
37.5 hours per week / permanent / working onsite / this role operates on a seven‑day rolling rota following a four‑on, four‑off shift pattern. Shifts will include evenings, weekends and bank holidays. Working hours are Sunday - Thursday 8pm- 7am and Friday to Saturday 9pm - 8am.
As this is a mobile role, a full UK driving licence and access to a vehicle insured for business use are essential.
YMCA DownsLink Group, our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, building life skills and self-confidence, and supporting emotional wellbeing and mental health.
Our Values - we do what’s right, we work with heart, and we build real connections - guide and shape how we show up for children and young people we support and for each other.
We are looking for a Housing Mobile Night Worker to provide flexible assistance across our high‑support, medium‑support, and transitional housing services. In this role, you will help ensure our properties remain safe, secure and welcoming throughout the night.
Our services provide 24‑hour supported housing for young people aged 16–25, offering high‑level, medium‑level and transitional housing options. We take a trauma‑informed and psychologically informed approach, supporting residents to build essential life skills, identify personal goals, and work towards their aspirations, enabling them to move on to fully independent living.
What you will be doing
In this mobile role, you will travel between supported housing sites across Crawley and Horsham throughout the night, ensuring each service remains safe, secure and welcoming. You will carry out routine checks of unstaffed properties—including communal areas, gardens and external spaces—to ensure they are quiet, well‑maintained and compliant with health and safety standards.
You will provide responsive assistance to residents who may need help, and act quickly when concerns arise. You will respond to calls from the on‑call manager and attend sites where an incident, accident or potential risk has been reported, completing thorough checks and taking appropriate action.
When required, you will work alongside the on‑site Night Workers at Crawley Foyer and Horsham Y Centre, helping to maintain a safe and secure environment. This will include monitoring CCTV, completing building checks and keeping accurate records of night‑time activity. You will also take a proactive approach to preventing anti‑social behaviour, work closely with support staff, and carry out one‑to‑one interventions with young people who may be experiencing a mental health crisis or require medical assistance.
This role involves lone working, so you will need to be confident in decision‑making and in following procedures. However, before joining the rota, you will have the opportunity to get to know the team and services, take part in a full induction, complete the required training, and undertake shadow shifts to ensure you feel confident, supported, and well prepared.
If you are enthusiastic about this opportunity but don’t meet every single requirement, we still encourage you to apply. Your skills and experiences may be more transferable than you think, and you could be exactly the person we are looking for.
About You
A dynamic role for someone who is passionate and empathetic, able to adapt to changing situations while maintaining a strong focus on young people’s safety and wellbeing.
Experience and knowledge
- Experience in a customer‑facing role, staying calm and solutions‑focused during challenging situations.
- An understanding of the needs and experiences of young people and adults at risk.
- Awareness of trauma and the ability to work in a strengths‑based, compassionate way.
- Confidence in accurate record‑keeping, including incident logs and health and safety checks.
- Basic safeguarding knowledge and the ability to maintain professional boundaries (training provided).
Skills and abilities
- ESSESNTIAL a full, valid UK driving licence with the ability to travel between sites
- You will bring an awareness of the challenges young people face and the ability to connect with them positively
- Ability to de‑escalate situations and manage challenging behaviour calmly.
- Clear verbal and written communication, with accurate handovers for day‑time colleagues.
- Strong interpersonal skills, able to build positive relationships.
- Comfortable lone‑working, using initiative, and working as part of a team.
- Competent IT skills, including Microsoft 365 and basic system navigation (training provided).
Our mission is to help children and young people have a fair chance to be who they want to be.

We're looking for an External Affairs Manager to help strengthen our reputation, deepen our stakeholder relationships, and ensure our voice shapes the national conversation on housing and social impact. If you're politically astute, energised by stakeholder engagement, and passionate about making a meaningful difference, this is your opportunity to be right at the heart of a major organisational transformation. This is a role with real influence and visibility-your work will directly support the mission to become a truly resident-focused organisation.
What you'll be doing
- Lead public affairs and stakeholder engagement programme, ensuring that MPs, Councillors, London Assembly Members and other key influencers are informed, engaged and inspired by our work.
- Build trusted relationships with political stakeholders, acting as a credible, proactive and responsive partner.
- Monitor the political environment and provide expert political insight, risk assessment and strategic briefings to senior leaders.
- Shape policy positions that clearly articulate priorities and social purpose.
- Work closely with colleagues across our Corporate Affairs and operational teams to ensure we respond to casework effectively and show up brilliantly for all stakeholders.
- Support media and incident responses when needed and contribute to the out-of-hours rota.
- Represent the organisation within key sector networks, ensuring we remain an active and collaborative voice.
The successful candidate will be able to demonstrate the below:
- Experienced in public affairs, government relations or political engagement, ideally in a complex or regulated environment.
- Politically aware, with a strong understanding of the UK political landscape.
- A clear, confident communicator able to brief, influence and advise senior leaders.
- Experienced in stakeholder engagement for a range of stakeholders at various levels
- Skilled in managing casework, preparing political briefings and translating developments into actionable business insights.
- Highly organised, collaborative and motivated by social purpose.
- A strategic thinker with excellent judgment and the ability to anticipate reputational risks.
- Digitally savvy, adaptable and comfortable working in a fast-moving environment with media and political scrutiny.
- Experienced in Media Relations, Crisis Communications, Resident Communications and Public Consultations, Town Halls.
If this role is of interest, please apply ASAP with an up-to-date word version of your CV highlighting all your relevant experience as they are looking to hold interviews ASAP. Do get in touch if you would like more information.
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Salary: £43,338.14 per annum (plus London Weighting of £5,023.71 if applicable)
Location: Old Street, London (with flexibility to work from home)
Contract: Permanent
Hours: Full time, 35 hours per week
Closing date: Thursday the 9th of April at 11:30pm
Do you have a strong track record of securing high-value corporate partnerships, including six- and seven-figure relationships, and the ambition to play a leading role in tackling the housing emergency?
Then join Shelter as a Senior New Partnerships Manager and help drive transformational private sector support for one of the UK’s leading charities.
About the role
If you’d relish the opportunity to be a key driver of Shelter’s new business strategy, this is a senior role with real impact. As Senior New Partnerships Manager, you’ll focus on securing long-term, high-value corporate partnerships that generate substantial income and support Shelter’s mission to defend the right to a safe home.
You’ll lead on cultivating and stewarding a pipeline of major corporate prospects, developing compelling, tailored propositions that range from charity of the year and strategic commercial partnerships to policy-driven collaborations. Working across the organisation, you’ll shape ideas, test new approaches, and bring innovative partnership opportunities to market.
Alongside your new business focus, you’ll also play an important leadership role within the team, managing and developing a New Partnerships Executive and contributing to a culture of high performance, collaboration and learning.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and succeed based on your merit.
About you
You’re an ambitious and determined new business professional with proven experience of personally identifying, developing and securing high-value corporate partnerships. Comfortable operating in a fast-paced and target-driven environment, you’re motivated by securing big wins and building relationships that deliver long-term value.
You bring excellent interpersonal and influencing skills, enabling you to engage senior stakeholders both internally and externally. You’re confident producing and delivering high-quality pitches and proposals that resonate with corporate audiences, and you’re experienced in managing complex relationships and large-scale projects or programmes.
Highly organised and self-directed, you’re used to managing your own workload, making sound judgements about prospects and priorities, and going the extra mile to secure successful outcomes. You also enjoy supporting and developing others, and contributing to shared team goals.
Benefits
We offer a wide range of benefits, including 30 days of annual leave plus bank holidays, flexible working practices, a competitive pension scheme, salary sacrifice options and a sector-leading Life Leave policy, including up to five volunteering days per year.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
Apply to be part of our team and be the change you want to see in society.
How to apply
Please click ‘Apply for Job’ on the advert. You are required to submit a CV and a supporting statement addressing the criteria outlined in the About you section of the job description. Responses should be no more than 350 words per criterion and should follow the STAR format.
Please ensure you demonstrate how you address the following behaviours throughout your application:
- We prioritise diversity and have an inclusive and open mindset
- We enable decision-making
- We create change aligned to our strategy
Any applications submitted without a supporting statement will not be considered.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination, and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the team
The Income Generation Directorate at Shelter comprises of the five departments, delivering a mature fundraising programme that has seen continuous year on year diversity and growth. The directorate generates over £48m gross income each year, of which a high percentage is unrestricted.
Our Corporate Partnerships team is split into two areas - New Partnerships which generates income by securing new relationships with private sector businesses, and the Partnership Management team, where this role sits, is responsible for the growth of Shelter’s voluntary income by managing and developing existing corporate partnerships spanning a variety of sectors. And, as the division as a whole continues to grow and develop, it's a truly exciting time to join us.
Safeguarding Statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing, and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
The client requests no contact from agencies or media sales.
Want to use your communication and listening skills to support people experiencing homelessness in Bristol as a Project Worker?
Where you’ll be working
St Mungo’s Bristol Accommodation Services are taking on an exciting expansion, including Toll House Court in Southville. Toll House Court is a historic building, with 20 supported housing bedspaces for people experiencing homelessness.
The service provides accommodation and housing related support to people who may have complex needs, including multiple challenges such as physical and mental health issues, substance use and a history of trauma. We are dedicated to providing a safe, high quality and inclusive service to people while they are living in the hostel, and a positive move-on into independent housing.
You will join a dynamic team of managers, day shift and night shift workers, taking part in the renewal of the service, helping us to provide a psychologically-informed environment and a supportive and secure place where our residents can make meaningful life changes.
What you’ll be doing as a Project Worker
- Oversee a caseload of clients and provide ongoing 1-1 support in an approachable, caring and person-centred way.
- Provide practical and personal support to clients with complex needs around areas such as housing and health.
- Have a good understanding of a person centred approach and how to provide the right support to clients to meet individual needs, identifying personal aims and ambitions and making plans to achieve them.
- Work with the team, external statutory agencies and voluntary organisations to ensure everyone has access to available support.
- Continue to develop your skills further around working with clients in a holistic way - we will provide training and support to help you gain a deeper understanding of housing and benefits law, and other specialist areas through training, supervision and line management support.
Working hours
You will work full time on-site on a 7‑day rolling rota, including early shifts from 7:30am, late shifts until around 10pm, bank holidays, and two extended weekend shifts in every six. Some roles also offer a 20% pay premium for hours worked between 8pm–8am Monday to Friday, and for all weekend hours.
What we're looking for
This is a fantastic opportunity to be part of the transition of this expansion. You don't need loads of direct experience. We are looking for inspirational, people who will be committed to our recovery ethos, and has a genuine interest to support people to rebuild their lives. If you can demonstrate the below we’d love to hear from you!
- Experience supporting vulnerable individuals to identify goals and navigate change.
- Strong interpersonal and listening skills, with a genuine interest in working holistically with a person-centred approach.
- A flexible, solution-focused mindset and the resilience to thrive in a fast-paced, changing environment.
- An understanding of the challenges faced by people experiencing homelessness.
- Ability to challenge disruptive behaviour with empathy and assertiveness, balancing individual needs with service safety.
We believe in the value of lived experience and welcome applications from people who can draw on personal experience (e.g. homelessness, mental health struggles, addiction, abuse, exploitation, time in care or the justice system) to build rapport and support clients within a recovery focused approach.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
To find out more and apply please go to the St Mungo’s careers page on our website.
Closing date: 10 am on 7 April 2026
Interview and assessments between 21-23 April 2026
St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
What we offer
- Excellent Development and Growth Opportunities
- A Diverse and Inclusive Workplace
- Great Pay and Other Benefits
Salary: £57,347.50
Location: Old Street, London (with flexibility to work from home)
Contract: Permanent
Hours: Full time, 35 hours per week
Closing date: Thursday the 9th of April at 11:30pm
Lead the growth and direction of Shelter’s New Corporate Partnerships, combining strategic oversight with hands-on pipeline development and team leadership.
This role offers the opportunity to shape partnerships, drive income, and play a key part in delivering our corporate fundraising ambitions, if this sounds like you read on apply for the role.
About the role
Working closely with the Head of Corporate Partnerships and the Lead for Account Management, you will help shape the overall direction of the Corporate Partnerships team. This includes income and budget management, role modelling key behaviours, and deputising for the Head of Corporate Partnerships when required.
About you
The Lead - New Corporate Partnerships role will provide daily personnel support to the Senior Manager, Manager and Executive within their pillar assisting with pipeline development and problem solving. The Lead for NCP will manage and cultivate a pipeline of their own whilst also working with the Head of Corporate Partnerships in developing, monitoring and reporting on the Corporate New Partnerships strategy and cross-team decisions
The lead role will help to the drive the corporate teams strategic priorities finding innovative ways to maximise income from corporate prospects and partners. The role combines hands-on fundraising and prospect development, with team leadership around development of plans and budgets.
The role will require you to deputise for the Head of Corporate Partnerships at times when demands across the teams require this including at external partner events and meetings.
Benefits
We offer a wide range of benefits, including 30 days of annual leave plus bank holidays, flexible working practices, a competitive pension scheme, salary sacrifice options and a sector-leading Life Leave policy, including up to five volunteering days per year.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
Apply to be part of our team and be the change you want to see in society.
How to apply
Please click ‘Apply for Job’ on the advert. You are required to submit a CV and a supporting statement addressing the criteria outlined in the About you section of the job description. Responses should be no more than 350 words per criterion and should follow the STAR format. Please ensure you demonstrate how you address the following behaviours throughout your application:
- We prioritise diversity and have an inclusive and open mindset
- We enable decision-making
- We create change aligned to our strategy
Any applications submitted without a supporting statement will not be considered.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination, and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time.
This is your chance to play a part in the fundamental change we are striving to achieve. At Shelter we are united by our purpose to defend the right to a safe home.
Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the team
The Income Generation Directorate at Shelter comprises of the five departments, delivering a mature fundraising programme that has seen continuous year on year diversity and growth. The directorate generates over £48m gross income each year, of which a high percentage is unrestricted.
Our Corporate Partnerships team is split into two areas - New Partnerships which generates income by securing new relationships with private sector businesses, and the Partnership Management team, where this role sits, is responsible for the growth of Shelter’s voluntary income by managing and developing existing corporate partnerships spanning a variety of sectors. And, as the division as a whole continues to grow and develop, it's a truly exciting time to join us.
Safeguarding Statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing, and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
The client requests no contact from agencies or media sales.
Director of Housing & Neighbourhoods
North & East London
Executive Leadership Opportunity
Salary: £110,000 + Benefits
We are delighted to be partnering exclusively with Islington & Shoreditch Housing Association to appoint a Director of Housing & Neighbourhoods, a key Executive role at the heart of an ambitious and community-focused organisation.
This is a rare opportunity to join ISHA's Leadership Team and lead their largest directorate, shaping and delivering services that directly impact residents' homes, neighbourhoods and lived experiences.
About the organisation
ISHA is a values-led, community-based housing association with a clear mission: to provide safe, high-quality and genuinely affordable homes, while building inclusive and thriving communities.
With a new corporate strategy in place, ISHA is focused on:
Enhancing resident experience and service quality
Expanding community investment and engagement
Strengthening data, insight and operational performance
Maintaining resilience while continuing to develop new homes
The role
Reporting to the CEO, the Director of Housing & Neighbourhoods will lead a broad and high-impact portfolio, including housing management, repairs, planned maintenance and asset strategy.
Key responsibilities include:
Providing strategic leadership across housing and neighbourhood services
Driving a high-performing, resident-focused culture
Leading service transformation through insight, innovation and technology
Ensuring compliance, value for money and strong governance
Building effective relationships with residents, partners and stakeholders
Contributing at Executive level to organisational strategy and performance
About you
We are seeking an experienced and inspiring leader with a strong track record in housing and asset management within a regulated environment.
You will bring:
Significant senior leadership experience, ideally at Executive or Director level
Strong financial and operational management capability
A proven ability to lead change and improve service performance
Deep und
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you experienced in Community Investment and looking for your next role?
This is an exciting opportunity for a community focused individual to join our Communities Team at Sovereign Network Group (SNG) as a Community Investment and Partnership Lead on a permanent basis.
Ideally, you'll be based from our Wembley office, combining both home and office working to ensure a positive work/life balance. Some travel will be required between other SNG offices across our geography and sites across Central London and boroughs.
SNG provides over 85,000 homes and invest in communities across London and the South of England – our purpose, to provide quality affordable homes and places that people love for generations.
The Role
The role will be at the heart of our London and Hertford delivering Community Investment and partnership actively through commissioning and supporting activity that creates social impact. You will lead in the delivery and ongoing development of a Locality based Community Investment strategy, embedding our Thriving Communities, Customer Impact and Corporate Plan priorities across two localities.
Reporting to the Community Investment and Partnership Manager this post will be embedded with our other customer facing teams and require excellent partnership skills, a focus on delivering social impact, ability to identify opportunities for fundraising and programme development and commitment to customer service with the confidence to collaborate with a variety of stakeholders.
- Creating, implementing and overseeing the delivery of a wide-ranging programme of interventions in localities
- Ensuring that contracts and projects are managed effectively, including performance management that demonstrates our social impact
- Ensuring the smooth and effective financial management of projects via contracts and grants, including adhering to procurement and financial regulations
- Supporting the Partnerships and Funding team by writing bids that bring in external funding to deliver social impact in our communities
- Working collaboratively with Community Investment colleagues to ensure the Thriving Communities vision is delivered in localities
- Working effectively with our Grants Officer to support the grant programmes and work with awardees as required
- Embedding a framework for social impact and outcomes recording
What we need from you
Ideally, you'll have significant experience and expertise in the Community Investment sector gained from working in a similar role.
You'll need excellent partnership skills, a focus on delivering social impact, ability to identify opportunities for fundraising and programme development and commitment to customer service with the confidence to collaborate with a variety of stakeholders.
You'll also have:
- A proven track record of positive stakeholder engagement and relationship management, both internally and externally
- Excellent communication skills both oral and written, tailored to a range of audiences
- Strong organisational and project management skills
- Experience of quality assurance of projects, including monitoring and evaluation systems
- Confidence with budget management and financial systems
- IT literate and able to use technology for effective project delivery
We have some great benefits at SNG, including:
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- 3 additional Wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and Life cover at 4x salary
- Enhanced maternity/adoption pay
- Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
- Options for private medical insurance, dental insurance and critical illness cover
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG.
If you would like the opportunity to make a real impact within our changing and growing organisation, we would love to hear from you!
Project Manager – Big Change Programme (18 Month FTC)
Location: London (Hybrid Working)
Contract: Fixed Term – 18 Months
Salary: £40,518 - £47,377
Closing Date: 24th March 2026
Interviews: w/c 7 April 2026
Centrepoint, the UK’s leading youth homelessness charity, is looking for an experienced Project Manager to join our Big Change Programme and play a key role in delivering major digital transformation projects across the organisation.
Reporting to the Senior Programme Manager, this role will lead the delivery of projects within our Big Change Programme (BCP) – Centrepoint’s flagship initiative to modernise systems, improve ways of working and strengthen how we support young people.
About Centrepoint
Centrepoint works with vulnerable young people across the UK, providing accommodation, health support and life skills to help them move into education, employment and independent living.
Together with our partners, we support over 16,000 young people every year, helping them build brighter futures. Our ambition is to end youth homelessness by 2037.
Behind this work is a dedicated workforce committed to creating meaningful change. The Big Change Programme is central to ensuring our systems, processes and technology enable colleagues to deliver the best possible support to young people.
About the role
This is a unique opportunity to play a key role in Centrepoint’s digital transformation journey.
As Project Manager, you will lead the end-to-end delivery of a new People system implementation, ensuring it is delivered successfully and embedded across the organisation.
You will manage the full project lifecycle – from planning and governance through to delivery and transition into business-as-usual – while working closely with senior stakeholders, business teams and external suppliers.
Alongside delivery of this key project, you will contribute to the wider Big Change Programme portfolio, helping to embed strong project management practices and supporting the development of Centrepoint’s project management capability.
This role offers the opportunity to work on high-impact transformation work that directly supports Centrepoint’s mission.
Centrepoint operates a hybrid working model, requiring colleagues to spend a minimum of 50% of their working time in the office.
What you’ll be doing
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Managing the full lifecycle of complex transformation projects, from planning through to delivery and service transition
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Leading the implementation of a new People system, ensuring successful adoption across the organisation
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Establishing and maintaining robust project governance and reporting structures
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Managing project budgets, timelines, resources and dependencies
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Coordinating stakeholders across multiple teams and functions
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Managing relationships with external suppliers and vendors
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Identifying and managing risks, issues and mitigation strategies
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Supporting change management activities to ensure successful system adoption
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Ensuring smooth transition of new systems into business-as-usual operations
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Contributing to strengthening project management practices across Centrepoint
About you
We’re looking for an experienced Project Manager who enjoys delivering complex technology or digital transformation projects and working collaboratively with teams across an organisation.
You will bring strong stakeholder management skills and be confident engaging senior leaders, business teams and external suppliers.
You’ll also be someone who enjoys working in a purpose-driven environment where your work contributes to meaningful social impact.
What we’d be looking for from you
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Proven experience managing end-to-end delivery of complex system implementation projects
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Experience delivering projects within digital transformation or organisational change programmes
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Strong stakeholder engagement and influencing skills
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Experience managing third-party suppliers and vendors
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Knowledge of project management methodologies such as PRINCE2, Agile or hybrid approaches
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Experience managing project governance, risks and reporting
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Excellent communication and presentation skills
Desirable:
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Experience implementing People or HR systems
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Experience working within the charity, non-profit or social impact sector
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Understanding of data migration, reporting or system integration projects
Why join Centrepoint?
Working at Centrepoint means being part of an organisation committed to creating real change for young people.
In return for your efforts you’ll receive a competitive salary and a range of benefits including:
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25 days annual leave rising to 27 days
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Healthcare cash plan
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Private medical insurance
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Income protection
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Employer pension contributions of 5%
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Cycle to Work scheme
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Interest-free travel loan
At Centrepoint we are committed to creating an inclusive workplace where everyone feels valued and respected.
We welcome applications from people of all backgrounds and experiences.
If you’re an experienced Project Manager looking to deliver meaningful digital transformation within a mission-driven organisation, we’d love to hear from you.
Apply now to join Centrepoint and help shape the future of our Big Change Programme.
The client requests no contact from agencies or media sales.