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Benefits Advisor for families
We are looking for an experienced advisor to join our team. You must have experience and up to date knowledge of welfare benefits. We would also like candidates to have experience on a range of other areas that are likely to impact disabled people, such as housing legislation though Richmond AID can provide some of this training and knowledge. We have some flexibility on hours for the right candidate.
Hours: 28 hours per week
Closing Date: 11am on Tuesday 9th November 2021
Contract: 12 months with potential for extension
Please note shortlisting and interviews will be held as suitable candidates apply and we
may close the application process prior to this date.
Context and Background
Richmond AID and Citizen Advice Richmond (CAR), successfully applied for funds for a new project to deliver a targeted advice provision and support for families in crises in the London Borough of Richmond upon Thames. Many of these families have been disproportionately impacted by Covid.
The project is funded by Richmond Parish Lands Charity and Hampton Fund for one year initially, but may be extended. The project will fund one specialist adviser (4 days per week) in each organisation that will provide in-depth case work for people, mainly families in crises, often implementing multiple interventions and leveraging a range of support. The main areas of need that have been identified are benefits, housing, domestic violence, safeguarding, immigration, debt and money problems. Advisers will provide support by attending case conferences and MARAC meetings where needed.
You will work closely with our busy and established advice, benefits advice and money advice teams and will have the capacity to work with a smaller number of clients in a more comprehensive way. Clients on this project are likely to have a range of complex issues where they will need support over a long period of time.
The project will play a role in gathering information re future advice needs of these hard to reach communities, influencing future delivery.
Location: Richmond AID is based in Teddington in the London Borough of Richmond upon Thames. We may require some home working at present. Our offices are open and we see clients face to face but we are still following social distance guidance and therefore have a rota system in place. The postholder must be able to commute to the office as required and be able to see clients face to face either by home visits, by attending outreach or appointments at our offices.
Please send your CV and a covering letter telling us how you meet the Families Casework Advisor Job Description and Person Specification – Experience and Knowledge section points.
Richmond AID is an equal opportunities employer and particularly welcomes applications from disabled candidates.
Richmond AID has been awarded the Disability Confident Employer quality mark meaning any disabled candidates that meet the minimum criteria will be invited for interview. Please tell us if have a disability or long term health condition that you want us to consider.
Different formats are available on request.
RAID will empower disabled people to achieve greater independence and choice by providing a range of services and support.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Richmond Borough Mind is a vibrant local charity that has been supporting and providing services for adults affected by mental health problems and their carers for over 60 years.
We are excited to be looking for a Young Adults Peer Support Worker. You will have your own lived experience of mental ill health and be able to use this experience as well as your professional skills and knowledge, to support others.
With the expansion of our work in this area we aim to reduce waiting times, reduce the number of people going into crisis, address inequalities and support transitions from youth to adult services. We will be offering holistic and personalised care and support to service users and carers.
This role will carry caseload and deliver a range of support and person-centred interventions to meet these needs, which could include group support, one-to-one interventions and signposting where specialist advice is needed. Referrals could be young adults, careleavers, people currently under adult mental health services, or carers supporting people in the community.
We are looking for individuals who are passionate about motivating and coaching individuals with mental health issues, and able to support people on their journey to recovery. As well as having an empathy with the core values of RB Mind, the successful applicants will have the skills to provide person-centred support, through one-to-one sessions and through facilitating groups. You will have an awareness of the boundaries we work within when supporting vulnerable adults. You should be enthusiastic and self-motivated, and must be able to work on your own initiative.
This is a partnership project with South West London St George’s Mental Health Trust (SWLStG), locally led by Richmond Borough Mind. There are further Peer Support Worker vacancies within Age UK, Richmond AID, and Crossroads Care requiring appropriate skills and experience. Partners will seek your permission to share your details if we have sufficient successful applications.
Richmond Borough Mind values diversity and difference. We welcome applicants from all sections of the community.
Benefits of working for RB Mind:
· 25 days annual leave plus bank holidays per year, increasing by 1 day per full
year of service (up to a maximum of 30 days) [pro rata].
· Bonus 1 day of annual leave per year over the festive period
· Contributory Pension Scheme
· Employee Assistance Programme (EAP)
· Training and personal development opportunities
· Staff away days and socials
· Access to shared resources and training opportunities via Mind Federated Network.
The successful applicant will be required to have an Enhanced DBS check.
Please use your cover letter to detail how you meet the person specification for the role.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about mental health and making a real difference in people’s lives? Join our dedicated team as a Crisis Café Support Worker.
You’ll provide compassionate, person-centred support to individuals experiencing mental health crises. You’ll play a key role in de-escalating crises, fostering recovery, and empowering clients to develop self-management strategies.
You’ll also facilitate group activities, collaborate with colleagues and partner agencies, and help create a welcoming, supportive environment for service users.
The role requires evening and weekend work.
What You’ll Bring:
• Experience working with individuals in mental health crises or with complex needs.
• Excellent listening, communication, and motivational skills.
• Resilience and a calm approach to challenging situations.
This is an exciting opportunity to make a tangible difference in mental health provision and join a supportive team.
Apply Now to be part of a service that saves lives and transforms wellbeing.
We offer:
· 25 days annual leave plus bank holidays per year, increasing by 1 day per full year of service (up to a maximum of 30 days) [pro rata]
· Contributory pension
· Bonus 1 day of annual leave per year over the festive period (pro rata)
· Employee Assistance Programme (EAP) which includes free counselling sessions
· Training and personal development opportunities
· Paid time off for medical appointments
· Staff away days and socials
The successful candidate will be subject to a Disclosure & Barring (DBS) check.
Richmond Borough Mind is committed to diversity and inclusion. We are actively interviewing for this role. Only shortlisted candidates will be contacted.
Please detail in your cover letter how you meet the person specification for the role.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Be Part of Meaningful Change
Rape Crisis South London (RCSL) is entering an exciting new chapter. With a strengthened leadership team and an ambitious vision for the future, we are building on our foundations to deliver a bold and impactful organisational strategy. We are now seeking an Administrator to join our Programmes teams at this pivotal time. This opportunity is available on permanent basis.
This is an exciting opportunity for someone with HR administration, recruitment, coordination or People & Culture experience who wants to make a meaningful difference within a values-led organisation supporting survivors of sexual violence.
About the role
Working closely with the People & Culture Manager, you will provide first-line People & Culture support across the organisation, coordinate recruitment and onboarding activities, manage our HR and Recruitment inboxes, support payroll administration, maintain employee records, and help ensure our people processes are efficient, compliant and trauma-informed.
Key responsibilities include:
You will:
- Act as the first point of contact for HR and recruitment enquiries
- Coordinate recruitment campaigns, interviews and onboarding activities
- Support safer recruitment and safeguarding processes
- Manage employee records and People & Culture systems
- Assist with payroll administration and reporting
- Provide first-line policy and procedural guidance
- Help managers navigate People & Culture processes
- Contribute to continuous improvement and service development initiatives
About You
We're looking for someone who has:
- Experience working within a HR, People & Culture or operations environment
- Experience coordinating recruitment and onboarding activities
- Strong administrative and organisational skills
- Experience managing shared inboxes and responding to enquiries
- Excellent written and verbal communication skills
- The ability to handle confidential and sensitive information appropriately
- Strong attention to detail
- A commitment to equality, diversity and inclusion
- A positive, professional and solution-focused approach
CIPD Level 3 qualification (or working towards it) is desirable, as is experience within the charity, voluntary, healthcare, education or social care sectors.
Safeguarding and Safer Recruitment
Rape Crisis South London is committed to safeguarding survivors and service users. The post holder will contribute to maintaining the organisation’s safeguarding standards.
This includes:
- Promoting the safety and wellbeing of children, young people and adults at risk
- Identifying and reporting safeguarding concerns
- Following organisational safeguarding policies and procedures
- Supporting a culture where everyone feels safe, respected and supported
Our safer recruitment processes include:
- Values-based interviews
- Verification of identity, qualifications and employment history
- Reference checks
- Enhanced DBS checks where required
- Safeguarding training and supervision
- Equality, Feminist Commitment and Values.
Intersectionality and Reasonable Adjustments
We recognise that experiences of sexual violence are shaped by intersecting factors such as:
- Race and ethnicity
- Disability
- Sexuality and gender identity
- Socioeconomic background
- Immigration status
- Faith and culture
Our work is grounded in feminist principles, recognising sexual violence as both a cause and consequence of gender inequality. We centre survivor voices and prioritise empowerment, inclusivity and intersectionality.
Applicants are encouraged to let us know if they require reasonable adjustments during the recruitment process, such as:
- Alternative interview formats or timings
- Additional time for written tasks
- Accessible documentation
- Support relating to disability, neurodivergence or health needs
Learning and Development
As a charity undergoing transformation and growth, we welcome colleagues who are committed to continuous learning and professional development.
Interview Process
Shortlisted applicants will be invited to an interview, conducted via MS Teams.
Stage one: MS Teams with the People & Culture Manager, Director of People & Culture and one other panel member.
The whole process from advertisement to appointment, may take up to 3 -4 weeks.
Post holder will be required to undertake Basic DBS
The role will initially be open for one month (until filled). However, due to the urgent need for support, applications will be reviewed and interviews arranged on a rolling basis, so early applications are encouraged.
The interview will explore experience and approach to:
- Safeguarding
- Equality, diversity and inclusion
- Wellbeing and feminist practice
- Trauma-informed therapeutic work
- Leadership responsibilities relevant to the role
This post is open to women only (Schedule 9, Paragraph 1, Equality Act 2010).
We particularly welcome applications from women underrepresented in leadership roles in the VAWG sector. Applicants must have the right to work in the UK.
GDPR Statement
Rape Crisis South London will process personal information provided during the recruitment process in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Information submitted as part of your application will be used solely for recruitment, selection, safeguarding, and employment-related checks. For unsuccessful candidates, application data will be retained for up to six months before being securely deleted. By submitting an application, you acknowledge that your personal data will be processed for recruitment purposes. For further information, please contact.
How to apply
Please submit:
- Your CV and a cover letter outlining your suitability for the role to in PDF format
- Interview date(s): This opportunity will remain open until filled. However, due to the urgent need to recruit to this role, applications will be reviewed on a rolling basis, and interviews may be arranged before the closing date. We therefore encourage early applications.
Thank you for your interest in RCSL. If you have not heard from us within one month of the closing date, please assume your application has been unsuccessful.
We encourage you to follow us on LinkedIn @rapecrisissouthlondon for future opportunities and updates.
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Providing specialist support to women and girls who have experienced rape and/or childhood sexual violence and abuse.


