Benefits Advisor for families
We are looking for an experienced advisor to join our team. You must have experience and up to date knowledge of welfare benefits. We would also like candidates to have experience on a range of other areas that are likely to impact disabled people, such as housing legislation though Richmond AID can provide some of this training and knowledge. We have some flexibility on hours for the right candidate.
Hours: 28 hours per week
Closing Date: 11am on Tuesday 9th November 2021
Contract: 12 months with potential for extension
Please note shortlisting and interviews will be held as suitable candidates apply and we
may close the application process prior to this date.
Context and Background
Richmond AID and Citizen Advice Richmond (CAR), successfully applied for funds for a new project to deliver a targeted advice provision and support for families in crises in the London Borough of Richmond upon Thames. Many of these families have been disproportionately impacted by Covid.
The project is funded by Richmond Parish Lands Charity and Hampton Fund for one year initially, but may be extended. The project will fund one specialist adviser (4 days per week) in each organisation that will provide in-depth case work for people, mainly families in crises, often implementing multiple interventions and leveraging a range of support. The main areas of need that have been identified are benefits, housing, domestic violence, safeguarding, immigration, debt and money problems. Advisers will provide support by attending case conferences and MARAC meetings where needed.
You will work closely with our busy and established advice, benefits advice and money advice teams and will have the capacity to work with a smaller number of clients in a more comprehensive way. Clients on this project are likely to have a range of complex issues where they will need support over a long period of time.
The project will play a role in gathering information re future advice needs of these hard to reach communities, influencing future delivery.
Location: Richmond AID is based in Teddington in the London Borough of Richmond upon Thames. We may require some home working at present. Our offices are open and we see clients face to face but we are still following social distance guidance and therefore have a rota system in place. The postholder must be able to commute to the office as required and be able to see clients face to face either by home visits, by attending outreach or appointments at our offices.
Please send your CV and a covering letter telling us how you meet the Families Casework Advisor Job Description and Person Specification – Experience and Knowledge section points.
Richmond AID is an equal opportunities employer and particularly welcomes applications from disabled candidates.
Richmond AID has been awarded the Disability Confident Employer quality mark meaning any disabled candidates that meet the minimum criteria will be invited for interview. Please tell us if have a disability or long term health condition that you want us to consider.
Different formats are available on request.
Registered Charity
11 - 20
Richmond AID will empower disabled people to achieve greater independence and choice by providing a range of services and support.
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Join Citizens Advice Richmond as an Advice Session Supervisor
Citizens Advice Richmond, a local charity with over 85 years’ experience delivering free, independent and impartial advice, is seeking an experienced Advice Session Supervisor to join our team. This role is the backbone of our service quality: you’ll mentor and support our paid and volunteer advisers, champion quality, and help ensure clients across the borough receive the life-changing advice they need.
You will manage and supervise advice sessions across all channels – face-to-face, telephone and email – supporting advisers and assessors, carrying out quality assurance and independent file reviews, identifying training needs and keeping advice knowledge up to date. The role combines leadership, quality assurance and hands-on advice work within a friendly, diverse team.
The Opportunity: Why This Role Matters
This is an exciting opportunity to join our dedicated team as an Advice Session Supervisor. This role is the backbone of our service quality. You won’t just be managing sessions; you will be a mentor, a quality champion, and a key support for our passionate team of paid and volunteer advisers who are on the frontline of helping our community.
Working within a collaborative team of supervisors, you will ensure the advice we provide across all channels—face-to-face, telephone, and email—is of the highest standard. This is a role with real impact, where your guidance directly helps individuals develop their skills and ensures our clients receive the life-changing support they need.
For more information and how to apply, please see the job pack attached.
What We Offer
