Information and Support Officer
This is an exciting time to join Fifth Sense, the charity for people affected by smell and taste disorders, and play an important role in helping to shape our information and support services we provide. You will be responsible for directly supporting and making a real difference to the people Fifth Sense assists through our pioneering support and information services. These focus upon helping to ensure the health, safety and wellbeing of people affected by smell and taste impairment, including those with Long Covid symptoms, together with increasing general awareness of the crucial role that smell and taste play in our daily lives.
We are looking for someone with excellent customer service experience skills, and who can demonstrate empathy when working either by phone or email and you will have the commensurate interpersonal skills. You will have good communication skills and you will also enjoy supporting people to gain the information they need with which to empower themselves.
You will have the opportunity and support to grow and develop your skills, and the scope of the role itself, as part of the planned growth of the organisation.
If you would like to be part of a pioneering, collaborative and forward-thinking organisation that values, supports and empowers and people then we would love to hear from you. We are committed to building an organisation that values diversity and welcome applications that will help us achieve this.
Salary: £23,500 -£25,500 dependant on experience & Full-Time
Location: Oxfordshire, Location TBC
About Fifth Sense
Fifth Sense is the charity for people affected by smell and taste disorders. We provide support, information and a signpost to potential diagnosis and treatment to people affected by these conditions. We play a leading role in educating society on the importance of smell and taste to our lives and what it means to experience impairment of one or both of these senses. We also support and facilitate patient-focused research in to smell and taste disorders.
Established in 2012, the organisation is in a strong position today, having established a number of strategic partnerships and secured two major grants to enable it to support more people affected by smell and taste disorders, develop its information and education resources and drive important research forward. We are just beginning a significant funded strategic partnership with a focus on
Registered Charity
1 - 5
SmellTaste is the charity for all those living with impaired smell and taste.
Join Clergy Support Trust's outstanding External Relations Team as External Engagement Officer (12-month maternity cover) and play a key role in fundraising, events, and digital comms. Use your creativity and organisational skills to support historic events, engage supporters, and make a real impact for clergy families.
About the Role
The External Engagement Officer provides vital administrative and operational support across fundraising, events, and communications. This is ideal for someone in their second role, looking to develop a broad range of skills in a supportive environment. Working in a small and dynamic team, the External Engagement Officer supports and leads on projects, with a focus on communications, fundraising, events, marketing, and press.
About the candidate:
Key Responsibilities
1. Fundraising and Data Support
2. Events – Logistics and Administration
3. Communications and Digital Engagement
4. General / Team Support
This is a fantastic opportunity for an individual looking for a broad-scope role to development their skills in comms, engagement, events and fundraising in a high-performing team.
Registered Charity
21 - 50
Clergy Support Trust is the largest charity focused on the wellbeing of Anglican clergy and their families.
The client requests no contact from agencies or media sales.
Information about Headway Gloucestershire:-
Headway Gloucestershire was established in 1987 and since then has been working to make a positive difference to the lives of people over 18 with an acquired brain injury. We provide specialist recovery support and respite through the following services
Headway Gloucestershire is a busy, growing charity providing services to people with an acquired brain injury and their families and carers. Every year we are challenged to raise funds to help deliver our services.
CEO Role
You will lead and motivate a small team of staff and volunteers and work with them to provide a person centred, enabling and outcome focused support service to people over 18 with an acquired brain injury. You will seek opportunities for planned development and growth and build on the success of our existing services to increase our offer.
You will act as principal spokesperson and advocate for the charity, demonstrating integrity and commitment to key stakeholders, partners and donors to ensure the best outcomes for people affected by brain injury in the Gloucestershire area.
You will be joining at an exciting time as we work together with health and social care partners to monitor and understand the needs of people with brain injury in Gloucestershire and influence the pathway for rehabilitation and longer-term support.
The ideal candidate will have experience of managing a small organisation in the charity or care sector, developing strategy and business plans, a track record of securing funding in a tough financial climate, excellent communication skills and the ability to motivate and develop a team of staff and volunteers.
Headway Gloucestershire is an equal opportunity employer and committed to safeguarding and promoting the welfare of children, young people and adults at risk. The successful applicant will need to undertake an enhanced DBS check.
Salary
£50,000 - £52,000 (Pro Rata) with a possible bonus for meeting agreed fundraising targets
Based at
Headway House, Gloucester
Hours
37.5 hours per week with the option of some flexibility depending on business need
Contract
Permanent
Responsible to
The Board of Trustees
To find out more about this role, please email us.
To apply for this position please send your CV and maximum of a two-page personal statement outlining how you meet the requirements for the role.
Registered Charity
6 - 10
We provide essential services across Gloucestershire for people with acquired brain injuries, their partners, families, friends and carers.
The client requests no contact from agencies or media sales.
Theos is a Christian think tank which seeks a world in which Christian ideas about human flourishing are drawn upon to answer some of the world’s biggest challenges. We stimulate debate about the place of religion in society, challenging and changing ideas through research, commentary and events.
We are seeking a self-motivated and detail-orientated individual to oversee the effective running of Theos' supporter relations programme and support the growth of our fundraising from individual donors. In this role, you will manage key donor relationships, co-ordinate mailings and plan supporter events. You will work closely with our Communications team to develop and implement creative strategies that inspire generous support through digital and social media channels. Your responsibilities will also include developing a new legacy fundraising stream and ensuring all supporter data is managed in compliance with data protection legislation.
With hands-on experience in charity fundraising and CRM database management, you will track and report financial performance against fundraising targets, collaborating with our Philanthropy and Fundraising teams to maximise giving opportunities. Your excellent communication and organisational skills will enable you to prepare compelling cases for support and build strong, lasting relationships with donors.
If this sounds like you and you have the legal right to work and remain in the UK, we’d love to hear from you. Please provide your CV and a 250-word statement that sets out why you’re the best person for this position. For the purposes of your cover letter, we ask that you do not use AI-generated content. We would like to hear your own thoughts, experiences and motivations in your own words.
Theos is part of Bible Society and is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We welcome applications from people representing all sections of the community.
Closing date: 7 September 2026
Interview date: 24 September 2026 (1st round online) and 1 October 2026 (2nd round in London)
Registered Charity
101 - 500
We believe the Bible is God's gift to the world. We want everyone to discover its message for themselves.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Universify Education is looking for a passionate and motivated Fundraising Officer to deliver the charity's fundraising activities and engage Universify’s community to enable the ongoing running of our transformative programmes. This is a great opportunity for someone experienced in fundraising to gain a deeper understanding of charity fundraising, finance, impact reporting and governance.
THE ROLE
As the Fundraising Officer, you will plan and deliver the charity’s income generation strategy, covering Trusts and Foundations, Individual Giving and Public Fundraising. You will work with the programme team to create integrated charity communications to increase awareness of the charity’s impact. You will also work in collaboration with the CEO on the charity’s financial management and governance.
There is flexibility within the role to try other aspects of the charity’s work, including programme delivery and working with young people. Please see our job description for further information about working at Universify.
THE CHARITY
Universify exists to create a fairer, more equal society where every young person can fulfil their potential regardless of their background. We work primarily with Year 10-11 students (aged 14-16) to increase their aspirations, improve GCSE attainment and to gain a greater understanding of post-18 pathways, particularly university, to make a more informed decision about their future. Our main Oxford programme includes a week-long residential in summer of Year 10, a 3-day GCSE-focused revision residential in the spring of Year 11, and regular online coaching.
Main Duties
SKILLS AND EXPERIENCE
Required skills and characteristics
Required experience
We are looking for candidates with the following experience:
Desirable experience and skills
Ideally, candidates would have experience in some of the following areas:
Please ensure your CV includes:
1. All education and qualifications to date, including pending qualifications. Please include School / College / University; Date obtained; Qualification Grade
2. Full employment history, starting with your current or most recent employment, and explanations for any gaps. Please include Employer; Post Held and Key Responsibilities; Start and End Dates; Reason for leaving/ gap in employment
3. Details of two professional referees, one of whom should be your latest employer.
AI Usage Notice
When used reasonably, Artificial Intelligence can be a helpful tool to check the spelling, clarity, and grammar of what you are saying. Unreasonable usage might be inflating or inventing skills.
Registered Charity
1 - 5
Universify is committed to educational equality - and that universities should be open to anyone with academic potential, regardless of background.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Job titleChief Executive
ContractPermanent / Full time (35 hours a week)
Location London / hybrid (regular London presence)
Salary£95,000 - £100,000
Benefits Up to 6.5% matched pension, total contributions of 13%.
28 days annual leave per year plus public holidays.
Enhanced sick leave cover of up to 5 years.
Death in service benefit of 2x annual salary.
Employee Assistance scheme.
Working from home allowance.
Annual wellbeing allowance.
Reports to Chair and Board of Trustees
Direct reportsDirector of Finance and Operations
Director of Evidence and Improvement
Policy and Communications Manager
People and Business Partner
Background information
About us:
National Voices is the leading coalition of health and social care charities in England. We have more than 200 members covering a diverse range of health conditions and communities, connecting us with the experiences of millions of people. We work together to strengthen the voice of patients, people with Lived Experience, unpaid carers, their families and the voluntary organisations that work for them.
Our mission:
We advocate for a more equitable and person-centred health and care, shaped by the people who use and need it the most.
We do this by:
- Understanding and advocating for what matters to people, especially those living with health conditions and groups who experience inequalities
- Finding common cause across communities and conditions by working with member charities and those they support
- Connecting and convening charities, decisions makers and citizens to work together to change health and care for good.
Our five-year strategy:
In September 2024 we published a new five-year strategy that was co-produced with our staff, our member charities, our Lived Experience Partners and our key stakeholders. This set out three clear goals:
- End unequal access
By addressing the barriers experienced by those facing the worst outcomes, we will find solutions that improve care for all.
- Transfer power to people and communities
As a leader in co-production, we will help communities to work with system leaders at national and neighbourhood level to make big decisions together. This will maximise the skills and capabilities of patients, ensuring care is truly person-centred.
- Shift the measures of success
By campaigning for better patient experience and outcomes metrics, we can ensure that what matters to people becomes the key measure of success for the NHS.
In the first two years of the strategy we have already made big strides. For example, our work encouraging the Government to focus on “getting the basics right” has seen major policy initiatives designed to fix access to primary care and the 8am rush. Similarly, our work on the experience of waiting for elective care has seen the introduction of the first ever set of minimum standards for waiting.
Our work on the 10 Year Plan, and on the Quality Strategy, has also seen both patient experience and outcome measures given much greater prominence in how the NHS judges success and National Voices has now been commissioned by NHS England to help design the future of patient feedback mechanisms.
We have also successfully campaigned for funding formulas to be revised to enable the NHS to directly address the inverse care law and tackle the impact of health inequalities head on.
But there are challenges ahead, not least the role patients and communities play directly in co-producing improvement. With ICBs under huge financial pressures, and so much change in the health and care system, we need to make sure every piece of work we deliver is of the highest quality and adds real value. This is the only way to help others across the sector understand the value that people with Lived Experience offer to problem solving processes and creating better and more inclusive solutions.
PLEASE SEE RECRUITMENT PACK FOR FULL DETAILS AND APPLICATION GUIDANCE
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We are looking for a conscientious Finance & Administration Officer, to join our Finance team on a one-year maternity contract. You will process financial transactions, maintain accurate records, reconcile accounts and support month-end and annual reporting activities. You will work closely with the Head of Finance, Financial Accountant and wider Secretariat teams to ensure effective financial administration and compliance.
This is an excellent opportunity for an experienced finance administrator or finance officer looking to develop their career within a respected humanitarian organisation.
About you
We're looking for someone who combines strong financial administration skills with excellent attention to detail and a collaborative approach. You must be detail-oriented with a zeal to support the financial backbone of the secretariat. You must demonstrate strong communication and stakeholder engagement skills, with a proven ability to manage multiple priorities.
Some of the key criterion for this role include:
***Please download the job description for full details***
The DEC is committed to the safeguarding and protection of children and vulnerable adults and participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from successful applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.
The client requests no contact from agencies or media sales.
This is an exciting opportunity to work directly with volunteers, community groups, healthcare professionals and local partners to strengthen community connections, amplify lived experience and ensure people affected by diabetes can access support, information and opportunities to get involved.
We're looking for an enthusiastic, relationship-focused and community-minded Engaging Communities and Volunteering Officer to help us grow our reach and impact across Northern Ireland.
The client requests no contact from agencies or media sales.
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Legal Officer, Immigration Law Practitioners’ Association (ILPA)
Job Title: Legal Officer
Organisation: ILPA
Contract: Permanent
Salary: Up to £36,000 per annum
Location: Hybrid. Primarily remote with one weekly hub day in London. Working arrangements may change.
Application Deadline: 4 September 2026
Job Description
About ILPA:
The Immigration Law Practitioners’ Association (ILPA) is the leading professional membership body for practitioners working in immigration, economic migration, asylum and nationality law. ILPA works across the full breadth of immigration law and policy including asylum and refugee protection, detention and removals, legal aid and access to justice, tribunals and appeals, and economic migration and sponsorship policy.
We exist to promote and improve the law and practice of immigration, economic migration, asylum and nationality law and to ensure that policy and legislation are informed by evidence, expertise and the lived experience of those affected.
Legal Officer:
ILPA is recruiting a Legal Officer to support delivery of ILPA’s legal and policy work, undertaking detailed legal analysis, parliamentary support and member engagement. The role will sit horizontally alongside an existing Legal Officer post.
What we are looking for:
We are seeking candidates who bring:
The role offers the opportunity to influence national debate, work closely with leading practitioners and contribute meaningfully to the development of immigration law and policy.
Why work at ILPA
Job Description
Purpose of the role
The Legal Officer will play a key role in supporting ILPA’s legal and policy work on immigration, economic migration, asylum and nationality law.
Working under the direction of the Director of Policy and Advocacy, the post holder will engage in detailed legal and policy analysis, support parliamentary and influencing activity, support legal project delivery, and contribute to high-quality information and engagement for ILPA members. The Legal Officer will need to work reliably and flexibly across a broad range of legal and policy issues, often at short notice.
The Legal Officer will also work with the Director of Strategic Litigation and Advice where legal policy and strategic litigation intersect.
Key responsibilities
1. Legal and policy analysis
2. Parliamentary and influencing work
3. Member engagement and sector support
4. Legal project delivery
5. Information management and publications
6. Organisational contribution
Accountability and relationships
Reports to: Director of Policy & Advocacy
Key working relationships:
Person specification
Essential
Desirable
How to apply
To apply, please complete:
And submit these with your CV to our recruitment email address. Please see our website (linked) for full details on how to submit your application and our contact for this job ad.
This vacancy advert may be taken down from our job board earlier than the stated deadline if a high standard of applications is received.
We welcome applications from everyone and particularly encourage applications from people whose backgrounds, experiences or circumstances are under-represented in our workforce, including people with lived experience of migration and people with a disability. We are committed to building a diverse and inclusive workforce, including at senior grades. To reduce bias in our shortlisting process, ILPA operates an anonymised application process. If for any reason you prefer to apply in a different format, or require adjustments to the process, please get in touch.
We’re seeking a dynamic individual to support Medair UK’s engagement with Trusts and Foundations in the United Kingdom. As an integral part of the team you will help enable support for Medair's life-saving work responding to conflict, disease, and disaster so that the world’s most vulnerable and hard-to reach people can live with dignity and hope.
As a good communicator with excellent written skills and strong attention to detail, you will have the ability to produce compelling funding applications and donor reports. You will be proactive, highly organised and able to manage multiple projects and deadlines simultaneously. A confident relationship builder, you will enjoy supporting trusts and foundations to engage with Medair's humanitarian work. Whether through direct fundraising experience or transferable skills, you will understand how to communicate effectively with donors and support the development of long-term funding relationships. Comfortable using CRM systems and databases, you will combine creativity, strong administration skills and an understanding of what motivates charitable giving to help grow support for Medair's work.
Key Activity Areas
Lead Generation - Trusts and Foundations
Support the identification and research of new Trusts and Foundations aligned with Medair's funding priorities, maintaining a pipeline of prospective funders.
Manage a portfolio of small and medium-sized Trusts and Foundations, progressing relationships through the donor journey and supporting their ongoing engagement with Medair.
Conduct prospect research and prepare donor profiles, briefing notes and background information to support fundraising approaches and applications.
Work closely with the Head of Trusts and Foundations to identify opportunities to develop new funding relationships and increase support from existing partners.
Communications - Trusts and Foundations
Prepare high-quality funding applications, letters of enquiry, cases for support and reports for Trusts and Foundations.
Support the delivery of stewardship plans for Trust and Foundation partners, helping to ensure funders remain engaged with Medair's work.
Build positive relationships with trust representatives through written communications, meetings, events and other engagement opportunities.
Ensure all grants are acknowledged appropriately and that donor communications are delivered in a timely manner.
Planning, Monitoring and Pipeline Management
Maintain accurate records of Trust and Foundation activity, applications, grants and contacts within Salesforce.
Monitor application and reporting deadlines, ensuring all submissions are completed accurately and on time.
Ensure grants are correctly allocated to Medair programmes and that funding information is recorded and tracked throughout the grant lifecycle.
Support the monitoring of fundraising performance, pipeline progress and funding opportunities.
Social Media Support (15%)
Working with the Marketing & Communications Manager to plan, create and schedule social media content across Medair UK's channels.
Draft engaging social media copy and identify stories, programme updates and supporter content that help communicate Medair's impact to external audiences.
Ensure all social media content is consistent with Medair's brand, values and communications guidelines.
Tasks common to all staff
Act as an ambassador for Medair UK at all times when liaising externally and internally.
Ensure consistent implementation of Medair brand across all relevant activities. Record information as necessary and comply at all times with requirements for handling personal / sensitive data.
Contribute to the annual planning and budgeting cycle, providing appropriate input from your area of responsibility. Adhere to the Medair values and mission at all times.
Head of Health Information and Support
Permanent
Salary: £55,000 - £60,000 per annum, plus benefits
London N1
Full time – 37.5 hours a week
We're a hybrid working employer, meaning you're required to come into the office on average 2-3 days per week, currently Tuesday and Wednesday or Thursday
Closing date: 11.59pm, Mon 31 August 2026
First Interviews: 9/10/11 September 2026
Second interviews: 22/23 September 2026
An exciting opportunity for a Head of Health Information and Support has arisen at World Cancer Research Fund (WCRF).
World Cancer Research Fund champions the latest and most authoritative scientific research from around the world on cancer prevention and survival through diet, weight and physical activity, so that we can empower people to make informed lifestyle choices to reduce their cancer risk.
We are seeking an inspiring, strategic and collaborative leader to shape and deliver WCRF’s Health Information and Support strategy across three core audiences: the general public, health professionals and cancer survivors. The team turns WCRF’s scientific evidence on cancer prevention and survival into practical, accessible information, training and support based on our Cancer Prevention Recommendations. The postholder will lead and develop the team, ensuring its work is innovative, evidence-based, high quality and demonstrably effective.
Working across Science, Policy, Fundraising, Communications and Engagement, you will create new ways to share our health information, improve existing resources and services, and build impactful partnerships. You will ensure that public and patient insight shapes our work from cancer prevention to survivorship, strengthen programmes for health professionals and make effective use of digital channels. Responsibilities include contributing to our Medical Education programme, participating in working and steering groups and speaking at national conferences, networking at events, engaging corporate audiences and acting as a spokesperson in broadcast and print media. Ultimately, you will help establish WCRF as the go-to source of information and support on the links between cancer, nutrition and lifestyle.
The successful candidate will have a strong track record of implementing strategy, developing business and operational plans, and leading high-performing teams.
You will bring substantial experience in areas such as health information or education, working with healthcare professionals, UK health policy, health science or research, or marketing health information and services. You will be confident in measuring impact, managing budgets and using data to improve performance, with strong knowledge of non-communicable diseases and issues including nutrition, obesity, diet and physical activity. An excellent communicator and relationship-builder, you will be proactive, creative and results-focused, able to operate at senior management level and open to using digital, AI and other emerging tools to improve effectiveness and efficiency.
Application Details:
If you are interested in this role and feel you possess the necessary requirements, please submit a current CV and covering letter (maximum 2 pages) by the closing date. You must have current right to work in the UK.
Please note: Your cover letter should highlight how your skills and experience will benefit WCRF and equip you for the role.
Due to the high volume of applications we receive, we are only able to provide feedback to shortlisted candidates. If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion.
Registered Charity
51 - 100
WCRF is a UK cancer prevention charity. We look at how diet, weight and physical activity affect the risk of developing and surviving cancer.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
We are looking for someone with the values and commitment to increase the independence,self-confidence and access to new opportunities for people with learning disabilities and enduring mental health support needs. This will be across our Supported Living Services in Kingston.You will be supporting people to live independently in the community in their own homes.
Who we are
At Balance we are committed to empowering those we support to build independent, fulfilled and self-confident lives. We work hard to ensure our charitable values are central to the professional experience of those who work for us, with us and who benefit from our services. We operate a range of services in SW London including outreach and small homes-based services in Kingston and Richmond.
Who you are
You are someone with experience of or a commitment to developing aperson-centred approach in working with people with complex needs and challenges. You will be a collegiate player, and someone able to see beyond the barriers that people with disabilities experienceevery day. Your values and working practice will align with those of the charity to maximise the independence of those you are working with;to enable their ability to make decisions about the types of service they are in receiptof and to ensure that your approach is both professional and sustainable.
Key Responsibilities of this role
Your primary responsibilities will include:
To work as part of a diverse and experienced team providing personalised support, advice and advocacy to people living independently or in supported accommodation.
To apply a collegiate approach to deliverstrengths-basedsupport that maximises independence,knowledge and confidence of those using our services.
To provide a key point of reference for information and support to those using the services and professionals and carers dependent on it.
To work independently across the boroughs weoperatein, with people in their homes or in accessing support and resources across the community.
Critical Values in the delivery of this role
A commitment to building independence and self-confidence amongst your colleagues as well as those you provide services to.
Recognition of the skills,knowledge and commitment of those working around you and your contribution to them.
A professional,can-do attitude that finds solutions in the darkest corners.
A willingness to empower those around you to exercise authority to make mistakes, test things out and lead from the front.
Benefits in working for us
The charity ensures the following benefits for all its operational staff:
A baseline commitment to pay London living wage for all its front-line staff.
A commitment to training and professional development to at least Care Certificate
Inclusion in and contribution to the charity's pension scheme, if eligible
Access to a range of discount schemes
Access to the charity's employeeassistanceprogramme
Application Instructions
Please apply through our website.
Registered Charity
51 - 100
The development of services that support the independence of vulnerable people with learning disabilities and/or enduring mental health needs and the
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
A fantastic opportunity to join the Cure Parkinson’s Finance team – a medical research charity supporting research to slow, stop or reverse Parkinson’s. Working closely with the Finance Manager, this role will support the day-to-day financial operations of the charity, helping to ensure supporter donations and charitable funds are managed effectively and efficiently. The Finance team plays a crucial role across the organisation, working collaboratively with fundraising, research and operational colleagues to provide accurate financial information, safeguard charity funds and maximise the amount available to invest in pioneering Parkinson’s research. This is an exciting opportunity to join a purpose-driven organisation and make a meaningful contribution to the search for a cure.
As our Accounts Officer, you will have previous experience in a finance role and be part-qualified or qualified AAT (or equivalent). You will have a good working knowledge of accounts payable and receivable, bank reconciliations, financial reporting and journals, along with strong Excel and organisational skills. A proactive and detail-oriented finance professional, you will be looking to develop your career in the charity sector while applying your skills to a cause that changes lives. You will require excellent communication and relationship-building skills as you will work with colleagues across the organisation and be the first point of contact for finance queries. Working as an effective member of our Finance team, you will be comfortable managing multiple priorities, handling confidential information with discretion and supporting the production of management information that helps drive informed decision-making across the charity.
Registered Charity
21 - 50
Everything we do is to move us closer to our goal, of finding new treatments to slow, stop or reverse the progression of Parkinson’s.
User Support Officer
We are seeking a detail-focused User Support Officer to deliver high-quality support across mySociety’s digital public services.
Position: User Support Officer
Salary: £28,000 to £30,000 FTE, pro rata
Location: Remote, UK-based
Hours: Part time, 25 hours per week, 5 hours per day across 5 days
Contract: Permanent
Closing Date: Tuesday 15 September 2026
About the role
This is an opportunity to join mySociety, a purposeful charity creating digital services that help break down barriers to democratic participation.
You will provide frontline user support across key citizen services including FixMyStreet, TheyWorkForYou, WhatDoTheyKnow and WriteToThem, as well as managing incoming enquiries to mySociety.
You will manage a varied and high-volume caseload, ensuring users receive timely and effective support while recognising sensitive, high-risk or legally significant cases and escalating them appropriately.
Key responsibilities include:
· Managing, triaging and prioritising incoming enquiries across multiple digital services
· Providing clear and sensitive guidance to users, including those in difficult or complex circumstances
· Identifying safeguarding, data protection, legal or other high-risk issues
· Following enquiries through to resolution and maintaining accurate records
· Managing multiple open enquiries while keeping track of relevant statutory deadlines
· Identifying recurring issues and contributing to service improvements
· Updating help pages, internal guidance and standard responses
· Working collaboratively with technical and non-technical colleagues
About you
You will be a proactive self-starter with excellent judgement, organisation and attention to detail.
You will have:
· Experience providing user support within an online, digital or information-intensive environment
· Experience managing a high volume of enquiries
· Ability to recognise sensitive or high-risk cases and take appropriate action
· Familiarity with data protection principles in a support or case-handling setting
· Strong written communication skills with a clear and empathetic approach
· Confidence working independently and knowing when to escalate
· Ability to work effectively within a remote team
Experience using helpdesk systems such as Freshdesk or Zendesk, supporting digital public services, or contributing to user guidance or knowledge bases would be advantageous.
About mySociety
mySociety is a small, purposeful charity creating and running digital services that support democratic participation and help people take action and drive meaningful change.
The team is digital-first and entirely remote, with colleagues able to work from anywhere in the UK and coming together for quarterly in-person team meetings. Flexible hours and co-working arrangements can also be discussed.
Other roles you may have experience of could include: User Support Officer, Customer Support Officer, Case Officer, Caseworker, Information Officer, Customer Experience Advisor, Complaints Officer, Service Support Officer, Public Services Advisor, Digital Support Officer.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for someone with the values and commitment to increase the independence,self-confidence and access to new opportunities for people with learning disabilities and enduring mental health support needs. This will be across our Supported Living Services in Kingston.You will be supporting people to live independently in the community in their own homes.
Who we are
At Balance we are committed to empowering those we support to build independent, fulfilled and self-confident lives. We work hard to ensure our charitable values are central to the professional experience of those who work for us, with us and who benefit from our services. We operate a range of services in SW London including outreach and small homes-based services in Kingston and Richmond.
Who you are
You are someone with experience of or a commitment to developing aperson-centred approach in working with people with complex needs and challenges. You will be a collegiate player, and someone able to see beyond the barriers that people with disabilities experienceevery day. Your values and working practice will align with those of the charity to maximise the independence of those you are working with;to enable their ability to make decisions about the types of service they are in receiptof and to ensure that your approach is both professional and sustainable.
Key Responsibilities of this role
Your primary responsibilities will include:
To work as part of a diverse and experienced team providing personalised support, advice and advocacy to people living independently or in supported accommodation.
To apply a collegiate approach to deliverstrengths-basedsupport that maximises independence,knowledge and confidence of those using our services.
To provide a key point of reference for information and support to those using the services and professionals and carers dependent on it.
To work independently across the boroughs weoperatein, with people in their homes or in accessing support and resources across the community.
Critical Values in the delivery of this role
A commitment to building independence and self-confidence amongst your colleagues as well as those you provide services to.
Recognition of the skills,knowledge and commitment of those working around you and your contribution to them.
A professional,can-do attitude that finds solutions in the darkest corners.
A willingness to empower those around you to exercise authority to make mistakes, test things out and lead from the front.
Benefits in working for us
The charity ensures the following benefits for all its operational staff:
A baseline commitment to pay London living wage for all its front-line staff.
A commitment to training and professional development to at least Care Certificate
Inclusion in and contribution to the charity's pension scheme, if eligible
Access to a range of discount schemes
Access to the charity's employeeassistanceprogramme
Application Instructions
Please apply through our website.
Registered Charity
51 - 100
The development of services that support the independence of vulnerable people with learning disabilities and/or enduring mental health needs and the
The client requests no contact from agencies or media sales.
Are you passionate about supporting families through challenging and emotional times? Do you have experience developing and growing digital support services for families?
Bliss is the UK’s leading national charity for babies born premature or sick, and we are looking for a Senior Support Officer (Digital) to join our enthusiastic and passionate Information and Support team to help make a real difference to the lives of families and babies in neonatal care.
The Senior Support Officer (Digital) plays a vital role in ensuring that every family of a baby born sick or premature can access impactful and personalised support, at their time of need.
By leading the improvement and development of Bliss digital support services, you will help support families with babies born premature or sick to be confident, well informed, connected to the help they need, and to be partners in the care of their babies.
Terms
Location: Hybrid (3 days per fortnight in the London office, SE1)
Salary:£37,035 FTE
Terms: Full-time (35 hours per week). Permanent
Role Details
This is an excellent opportunity for someone with experience of offering support across a variety of platforms to make a real difference as part of a small, dynamic and dedicated charity.
The ideal candidate will be able to demonstrate the following skills and experience:
·Extensive experience of supporting people with emotional and/or practical support needs across digital platforms and digital support services.
·Strong people and communication skills, including the ability to support people in distress.
·Strong experience and skills for digital support content creation and moderation of online platforms
·Experience as a supportive, person-focussed line manager
·Skills for leading and contributing to project teams to improve and develop new services based on user needs.
·Strong experience of service-user involvement and co-creation, with skills to lead initiatives to ensure services are designed around users’ needs.
·Experience of working in partnership with external organisations and individuals to develop and deliver services
For more details please view the job description and person specification below.
How to apply
Interested applicants are requested to submit the following documents
Your CV (please ensure this does not include your age, gender or any other personal characteristics)
Supporting statement explaining how you meet the criteria in the person specification. This should address the essential points of the person specification and is expected to be no more than 1000-1500 words long
This information is used when shortlisting candidates for interview.
We understand AI can be a helpful tool, but please use it with caution and ensure your application is personalised and accurate.
Please also submit an Equal Opportunities Form. This will not be used when shortlisting candidates, and is anonymous, but helps us monitor and improve our recruitment practices.
It is Bliss’ policy not to contact applicants who have not been invited for an interview so if you have not heard from us three weeks after the closing deadline, you should assume that your application has been unsuccessful.
Recruitment Timeline
The deadline for applications is 5pm on 6th September
First round interviews will be held on w/c 14th September
Second interviews in person at our London Bridge offices 22nd and 23rd September
Registered Charity
21 - 50
Bliss exists to give every baby born premature or sick in the UK the best chance of survival and quality of life.
The client requests no contact from agencies or media sales.
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