Team Leader - Stand Alone- Homelessness
Part Time - 21 Hours
Portsmouth
Starting £16,981, progressing to £17,985
Enhanced DBS Required
Drivers Licence: Yes
Lone Working: Yes
Night Working: No
Weekend Working: Occasional On Call
At Two Saints, we are proud of our values and our mission: to provide people with homes and specialist support so they feel valued and secure, and ready to take their next steps.
We’re seeking compassionate, adaptable people to join our Portsmouth service as a Team Leader. You’ll bring a passion for supporting people to build confidence, develop essential life skills, and recognise their own strengths and support needs through positive, meaningful interactions.
As the ideal candidate, your ability to connect with people experiencing homelessness and care leavers will help them build trust, resilience, and a sense of possibility for their future. You’ll understand safeguarding, work proactively within our policies, and contribute to a strong, collaborative team environment.
Our Team Leader roles are support‑based, focused on guidance, encouragement, and empowering clients to achieve their goals. The work can be challenging, but also truly rewarding - made even more so by the supportive, values‑driven team you’ll be part of.
Team Leader Essentials:
- A genuine interest and concern for homelessness and related issues
- Ability to positively contribute to and lead a team
- Deal promptly and effectively with challenging situations/crises in a calm manner
- Strong communication skills, clear verbal and written English
- Knowledge of Microsoft Outlook, Excel and Word
- Confident with lone working
Team Leader Desirables:
- Experience of managing a caseload of clients
- Experience in managing a housing management team
- Experience in health annd safety, benefits, managing licence conditions and frameworks alongside client safety and behaviour management would be beneficial
- Understanding of risk assessment and person-centred, outcomes-based delivery
- Awareness of the support needs of people experiencing homelessness or those with complex needs
- Knowledge of voluntary and statutory agencies, housing regulations and the benefits system
Could this be you? If yes, apply for this exciting Team Leader opportunity with Two Saints
We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible.
Two Saints is committed to safeguarding and safer recruitment, using pre-employment checks such as Enhanced DBS, Overseas Police Checks (where appropriate), Reference Checks and CV gap querying upon appointment to the role.
We value diversity and believe that different perspectives make us stronger. We are committed to providing a fair, inclusive recruitment process that provide equal employment opportunities for everyone
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
*This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Stop Domestic Abuse is a trauma informed organisation; the work we do to support those effected by domestic abuse may be triggering for those with past trauma. Please only apply if you are living free from abuse. If you’d like to talk to us about this, please get in touch.
Location: Southampton
Salary: £26,805.75 - £27,464.70
Hours per week: 37.5
Contract Type: Permanent
Reference Number: STOPDA937
Main Purpose and Scope of the Job:
The focus of this role is on preventing domestic abuse by providing support, advice and assistance to adults in the community who have experienced or are at risk of domestic abuse.
- Providing safety planning, support, advice, and assistance to adults in the community supporting them to keep safe in and maintain their current or new accommodation.
- Working to empower and support all victims and survivors of domestic abuse to make positive choices.
- Working in partnership with Southampton IDVA service to deliver Pippa (Prevention, Intervention and Public Protection Alliance) providing initial advice, information and guidance to victims, professionals, and family members.
- Identifying and assessing the risks and needs of domestic abuse victims using an evidence-based risk identification checklist.
- Where necessary, escorting clients attending court, Job Centre or local authority appointments, and on occasion accompanying clients back to their home with a police escort to collect belongings.
- Developing individual support plans to meet individual risks and support needs that client’s face, regularly review cases ensuring that all agencies are meeting the needs of clients. Ensuring effective liaison with agencies regarding case management.
What We Offer:
Time off and Flexibility:
- 25 days’ annual leave plus bank holidays (Increasing with service)
- Birthday day off
- Child’s first day of school off
- Option to purchase up to 10 additional days’ leave per year
- Flexible and hybrid working
- Protected time of up to one hour each month
Family-Friendly Benefits:
- Enhanced Maternity, Paternity, Shared Parental and Adoption leave
- IVF Leave
Health and Wellbeing:
- Westfield Health Healthcare Cashback Plan (after probation)
- Westfield Health Personal Health Insurance (after 2 years’ service)
- Employee Assistance Programme
- Eye care vouchers
- Cycle to Work Scheme
About Stop Domestic Abuse:
Stop Domestic Abuse is a proud women-led organisation supporting victims and survivors of domestic violence and abuse across Portsmouth and Hampshire. Our vision is a world without domestic abuse, and we work to ensure that it’s ‘everyone’s business.’
We provide refuge and community-based support, delivering in a trauma-informed way for adults, children and young people, tailored to individual needs. Our 19 refuges offer safe, welcoming homes, and across our services we provide one-to-one support and group activities to help improve their safety and to meet others with similar experiences. We support children process their experiences and help regain a sense of safety.
We also deliver training to professionals, including the hair and beauty industry, to recognise domestic abuse and connect people to specialist support services.
Our Values:
Equality, Openness, Honesty, Respect for individual dignity and diversity, Empowering women and children, and Care and Compassion – are at the heart of everything we do. By committing to these values, we aim to significantly improve the lives of those we support and work towards our vision of a world without domestic abuse.
The client requests no contact from agencies or media sales.
Thank you!
Location: Bristol Office
Salary: £27,950 per annum (Band C), rising to £29,095 per annum after successful completion of a 5-month probationary period
Job Type: Fixed Term (12 months, with possibility of extension), Full time (37.5 hours per week), part time considered (minimum 30 hours per week)
The role:
Working within our Household Energy Services (HES) team, the Trainee Energy Advisor role is for those who would like to learn the skills and gain experience of providing energy advice to households.
You’ll be providing energy advice on our advice line and through a range of related projects, supporting low income and vulnerable households with billing queries, applications for grants and referrals to contractors for insulation and heating improvements. There may also be the opportunity to staff events and give advice to clients in person.
As part of the role you’ll complete our HES Training Programme, including a City & Guilds qualification in Energy Awareness. Successful completion of your probationary period will lead to a change of role to Energy Advisor for the remainder of the contract.
Specific responsibilities
An applicant appointed to the role will be expected to:
- Work on the advice line and other telephone advice projects, making and receiving calls from people who may need help with energy-related issues.
- Record client details accurately and use your own knowledge to assess the help and support needed.
- Refer clients to other support organisations in their area as appropriate.
- Identify energy improvements that can be made to clients’ properties and refer them to installers who can carry out the work.
- Help vulnerable clients make applications for grants and switch energy tariffs where appropriate.
- Listen attentively to callers, some of whom may be angry or in distress, and respond to their needs in an empathetic way.
- Follow advice line processes and procedures.
- Maintain accurate records on our client database, including handling sensitive data appropriately and in compliance with GDPR guidance.
- Remain vigilant for safeguarding concerns during client interactions and report promptly to the designated Safeguarding Officer.
- Undertake the HES Training Programme, including the City & Guilds Level 3 Energy Awareness and Level 2 Fuel Debt Advice in the Community courses.
To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.
About you:
Essential attributes for this role include:
- Ability to respond to clients in a respectful and engaging manner.
- Ability to communicate effectively with people, both verbally and in writing.
- Ability to work well in a team and identify how your skills complement others.
- Ability to maintain admin systems independently and accurately.
- Highly organised, with strong time and workload management.
- Empathy and compassion, with an awareness of the need to maintain your own wellbeing.
- A commitment to CSE’s aims and values of collaboration, conscientiousness and initiative.
- Skilled in the use of MS Office applications including Word, Excel and Outlook.
- Understanding of safeguarding principles and the importance of protecting vulnerable individuals.
Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.
Benefits:
CSE offer a range of other benefits including:
- Company pension scheme (8% employer, 6% employee contributions)
- You will be entitled to 25 days' paid holiday, pro rata for part-time hours (plus statutory holidays)
- Subsidised bike purchase and Tech Scheme
- Life Assurance
- Health Cash plan
- Retail discounts
- Discounted breakdown cover and many more.
- We will pay fees and expenses on relevant training courses.
- We are flexible with the working hours of this role and will discuss this openly if you are invited to interview.
How to apply
To apply, please download and complete the application form available from our website and send it to our Jobs email. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification and job description.
The closing date for applications is 5pm on Wednesday 30 September 2026.
Interviews are expected to take place Tuesday 6 and Wednesday 7 October 2026 (in person at our Bristol office), though this is subject to change.
If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.
#LI-DNI
Registered Charity
101 - 500
Our mission is to support people and organisations across the UK to tackle the climate emergency and end the suffering caused by cold homes.
The client requests no contact from agencies or media sales.