Communications manager jobs

This role sits at the heart of our digital transformation journey, combining hands-on IT user support with strategic input into wider digital initiatives across the organisation.

Following a 12-month collaborative design and build process with our development partners, Hyphen8, we’re now in the User Acceptance Testing phase and gearing up for an exciting go-live in January. You’ll play a pivotal role in ensuring a seamless transition from our legacy Salesforce system to our new version of Salesforce in Q1 2026. It is a perfect time to join and make a real impact from day 1.

If you have experience of Salesforce, thrive in a collaborative environment, and want to help shape the future of our digital infrastructure, we’d love to hear from you.

Stewardship Manager for Mighty Hikes
12 months fixed term contract
Full time (34.5 hours)
Location – Hybrid between home and a Macmillan office (see what this looks like in the advert text)
£35,200 - £39,200 per annum

About us

At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

Join the team behind Macmillan’s Mighty Hikes

Each year, Macmillan’s Mighty Hikes inspire thousands of people to take on marathon distance hikes across some of the UK’s most beautiful landscapes, raising over £70 million to support people living with cancer.

We’re looking for a creative and results-driven Stewardship Manager to deliver of our inspiring multi-channel supporter journey for the 2026 Mighty Hikes series.

About the role

Reporting to the Senior Stewardship Manager and working closely with the Events Officer, you’ll deliver an engaging, insight-led stewardship journey that supports and motivates Mighty Hikers before, during, and after their event.

In this role, your week might include:

• Creating inspiring and motivational email campaigns to help participants fundraise and train.
• Working with our registration platform provider – briefing development, using insight to optimise user’s journeys.
• Briefing creative agencies on content and assets that engage and inspire fundraising.
• Managing outbound calling campaigns with external agencies and tracking success.
• Analysing JustGiving data to report on fundraising performance and identify stewardship improvements.
• Line managing the Mighty Hikes Assistant, supporting their day-to-day activities and development.

This role includes weekend work, attending events to cheer on our participants (don’t worry – no desks involved!). You’ll receive time off in lieu, and while a full UK driving licence is preferred, a willingness to drive a van is a bonus.

Please note: All candidates will be subject to a criminal record check, paid for by Macmillan. Any existing enhancements must be declared.  The internal job title for this role is Challenge Events Programme Manager. 

About you:

We’re looking for someone with a passion for supporter engagement, strong project management skills, and a sharp eye for insight-driven optimisation.

You’ll need:

• Stewardship experience – delivering engaging, multi-channel campaigns with personalisation.
• Analytical mindset – confident using data to evaluate performance and drive improvements.
• Project management – able to juggle multiple deadlines and priorities effectively.
• Strong communicator – able to influence and collaborate across a range of internal and external stakeholders.
• Relationship builder – positive, professional, and collaborative.
• Digital knowledge – familiarity with online registration platforms and digital journeys (desirable).

About hybrid working in this role

We have three offices; our Head Office in London and two workspaces based in Shipley and Glasgow. There are no fixed weekly office days for this role, and we support flexible, hybrid working arrangements. In terms of requirements for in-person attendance, the postholder will be expected to attend Challenge Events Away Days (quarterly), Mighty Hike team meetings (monthly) and reviews or planning meetings with key suppliers (these will be infrequent and arranged with as much notice as possible).

In return, we offer a range of benefits including:

• 25 days holiday plus flexible bank holiday options
• Pension matched up to 7.5%
• 120+ learning and development offers, with access to external professional qualifications
• Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
• Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

Recruitment Process

Application deadline is 23:59 on Monday 20 October 2025

Interviews will be held w/c 27 October 2025.

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

So we can support you to be your best during the application or interview process, please contact Macmillan TA Team for advice and reasonable adjustments.

We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy here along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people. 

This is an exciting time for Parkinson’s UK, we want to reach as many people as possible so we can improve life for everyone affected by Parkinson’s. We are looking for people to join our network, make genuine connections, and be part of a larger team that works together to support the Parkinson’s community. 

Please note, this is a fixed term, maternity cover opportunity, running until September 2026.

About the role 

We’re working to build and grow a powerful movement of people to transform the experience of people living with Parkinson’s. A big part of how we will do that is by engaging and mobilising our existing supporters through a wide variety of channels to take additional actions in support of Parkinson’s UK. 

You will be responsible for supporting the organisation's strategic approach to digital fundraising and marketing in partnership with the Digital Marketing and Supporter Experience teams, ensuring that all comms work together effectively in order to maximise supporter engagement and income generating opportunities. You’ll support fundraising teams by providing guidance and advice on digital fundraising strategy to help them achieve their goals.

As well as being a representative for Supporter Experience across fundraising and marketing activity. Looking for opportunities to improve experience, build loyalty and ultimately increase the lifetime value of our existing supporter base. 

What you’ll do:

• Provide oversight and coordination for all digital fundraising activity across different fundraising teams to ensure that opportunities for supporter engagement and income generation are maximised

• Working in partnership with colleagues across Fundraising and Experience, External Relations, and Data and Operations  providing support to develop, implement and monitor digital fundraising activity including donation or campaign related PPC, SEO and adverts

• Provide strategic support to fundraising teams with the development of long-term digital marketing plans designed to retain supporters, onboard new audiences and grow income that aligns to our Supporter Engagement Model and frameworks

• Management and oversight of our donate platform (GoDonate), working to optimise donation funnel in terms of experience and traffic.

• Construction of donate pages and direct donation online user journeys across the Parkinson’s UK website, in support of fundraising campaigns

What you’ll bring:

• Substantial experience of digital fundraising and marketing

• Proven success in developing intuitive and inspiring fundraising campaigns across digital paid and organic channels

• Good knowledge and experience of PPC, SEO and digital analytics platforms

• An understanding of email marketing platforms (Marketing Cloud) and email best practice

• A strong understanding of reporting, evaluation and testing approaches to enhance performance across platforms, webpages and campaigns

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

Interviews for this role will be held from 31 October in person at our London office.

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

Location: We’re based in Central Southampton and operate a hybrid working system on completion of probation. The postholder may also sometimes be required to attend outreach locations (usually Southampton libraries)

Southampton Citizens Advice Southampton is a vital, local charity providing free, independent, confidential and impartial advice to over 7,000 people in Southampton every year on any problems they might face. We are an equal opportunities employer and encourage applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability. 

The Role

The Advice Team Manager will be responsible for the day-to-day support and line management of a team of advisers and caseworkers. This includes for example 1-2-1s, appraisals, mentoring, return to work interviews and generally ensuring that workers feel supported and enabled in their roles. 

The postholder will also help to ensure that service delivery meets appropriate quality standards, and provide some duty supervisor cover on a Rota and ‘as and when’ basis. The post will suit someone who has an advice background, but is keen to use their skills in a management capacity.

This is a new role for us here at Citizens Advice Southampton. We are seeking to take some of the day-to-day pressures off our Service Manager, allowing him to focus on more strategic and developmental tasks. 

We are a flexible, collaborative and supportive team, and the postholder will be able to make this role ‘their own’.

This role is subject to a Basic DBS check which will be applied for when the role is offered and accepted.

About You

We’re looking for someone who has proven experience of supervising or line managing advisers and caseworkers, and who has a strong working knowledge of our main advice areas, such as benefits, debt, housing and employment.

You’ll need to be a strong communicator with with the ability to motivate, support and challenge constructively. 

The successful applicant may be required to travel across the City, therefore appropriate transport (which may include active travel or public transport, by agreement) is a requirement for the role. Travel expenses will be reimbursed.

This role is an excellent opportunity for you to develop your skills and career – and make a difference at a time when our help has never been needed more.

Citizens Advice Southampton is a friendly and dedicated team of paid staff and volunteers. We value our team enormously, and paid staff can expect an environment in which they have opportunities to develop themselves whilst supporting others.

We offer a salary which is competitive in the charity sector, as well as a generous holiday allowance and other benefits including a NEST pension scheme, an outstanding Employee Assistance Programme including a GP helpline, and Life Assurance for paid staff.

How to Apply

Visit our vacancies page on our website via the Apply button.

Closing date for applications is 9am Wednesday 29th October.

Actors’ Trust supports professional actors and stage managers in times of need. We are inviting applications to join our small, friendly team in the role of Grants and Services Co-ordinator.

It is an exciting time to be joining the charity; our bold new Acting for Impact strategy seeks to increase the charity’s reach and impact within the performing arts community, and our recent repositioning has seen us take a step towards this. You would play a key part in helping us achieve our ambitions.

This Grants and Services Co-ordinator postholder will work directly with our applicants and beneficiaries, supporting them throughout our application processes and working with successful applicants to ensure the charity provides high-quality, appropriate support. This will include making grant decisions and working with beneficiaries to develop their support network.

We are looking for someone with experience of working with clients and service users, particularly as a first point of contact. Key aspects of the role also include supporting service development and leading on data management. Working as part of a small team (of four) you will need to be able to take an adaptable approach to manage competing priorities. You will have excellent interpersonal skills, with the ability to build professional relationships with clients, and work collaboratively with colleagues internally and externally.

This role is based at our office in central London, with some flexible working. To apply, please send an up-to-date CV and covering letter specifying how you meet the points contained within the person specification.

The application deadline is 8.59am on Monday 27th October. Interviews will be held on Wednesday 5th November at our offices in Adam Street, London, WC2N 6AD.

Location: Rochester Airport, Kent
Department: Communications
Salary: £45,000 - £50,000
Hours: Full Time, Monday to Friday, 37 hours per week
Contract Type: Permanent

We are Air Ambulance Charity Kent Surrey Sussex (KSS), and we fight every day to save lives. We are Team KSS, a close-knit team of dedicated, skilled, sector-leading experts with an incredible level of expertise. We are passionate about what we do which drives us to always deliver our very best.

We’re driven by our purpose of saving lives and ensuring the best possible outcomes for our patients. Last year alone we responded to over 3,100 incidents. We are fearless and tireless in fighting to save every life.

Our charity headquarters and forward operating base are located at Rochester Airport, with our aircraft hangar and maintained at Redhill Aerodrome. When the call comes, we can reach any part of Kent, Surrey or Sussex in under 30 minutes.

Main Purpose of Role:

As Head of Media and PR, you will be a master of effective public engagement communications and storytelling, and a key member of our talented and ambitious Marketing and Communications Team. You will lead on the implementation of our Media and Public Relations strategy and be responsible for its effective delivery and ongoing integration into our wider MarComms strategy, Income Generation, Marketing and Communications Directorate (IGMC) and wider long term organisational strategy. Our directorate’s overall goal is to generate and inspire the support we need to continue saving lives every day across Kent, Surrey and Sussex now and into the future.

Inclusion and Diversity:

KSS is committed to creating an equal, diverse and truly inclusive culture where everyone feels welcome and able to be their authentic selves.

We believe that everyone has the right to live without fear or prejudice, and be treated fairly, and with respect and dignity regardless of race, age, gender, disability, sexual orientation, social class, religion and belief.

We reserve the right to close the position early if the role is filled.

Benefits package is correct at the time this advert was published.

Benefits: 25 days annual leave rising with service Occupational/Enhanced Sick Pay Enhanced Parental Leave Access to the Blue Light Card and Blue Light Events Access to the Wellbeing Hub Group Personal Pension Scheme Group Life Assurance Cover Group Income Protection Cover Critical Illness Cover Employee Assistance Programmes Development opportunities

REF-224 409

As Global Brand Partnerships Manager, you will have central oversight of Factory International’s sponsorship and partnerships revenue stream and strategic commercial partner relationships.

Working together with our Creative, Finance, Marketing, Producing, Development, and International departments you will drive complex, strategic partnership relationships, with cross-departmental projects, creating and delivering value and effectiveness to our partner portfolio through both traditional and non-traditional platforms, innovative rights activation, campaigns, and events.

You will be a critical thinker, identify growth opportunities, and think entrepreneurially in order to identify and achieve new and innovative commercial partnership opportunities amplifying the purpose and values of Factory International.

The key responsibilities for the Global Brand Partnerships Manager include;

• Develop outreach materials to create relationships and grow partnerships opportunities with agencies, brands, and businesses
• Create compelling presentation materials for potential partners to drive business and deliver targets
• Proactively sell strategic brand partnerships to brands and businesses
• Write negotiate and close partnership agreements
• Develop and manage hand over processes to aid the creation of assets and the delivery of campaigns and events, actively checking in with clients through the course of partnerships to ensure delivery and client satisfaction
• Collaborate with other departments as necessary to develop and deliver partnership opportunities
• Administrate to a high standard through CRM systems and other software
• Network, create and develop relationships with local national and global brands

The person specification for the Global Brand Partnerships Manager are;

ESSENTIAL

• A love for culture and the ability to translate this passion into exciting, compelling sales stories, with the aim of bringing in new partnerships to the organisation
• Proven sales track record, with the ability to develop commercial proposals, pitching, negotiating, organising, and delivering brand and sponsorship deals
• Experience in selling, negotiating, and managing significant commercial sponsorship/partner relationships
• Experience in delivering marketing effectiveness and driving value and ROI through partnerships
• Experience of working alongside project management professionals to direct timely and exemplary customer service
• Experience in successfully delivering ambitious revenue targets
• Familiar with customer relationship management (CRM) systems and very quick in coming to grips with new data/analytical tools
• Great presentation skills
• An entrepreneurial self-starter, comfortable with developing new business opportunities
• A love for selling and inspiring potential clients with organisational vision
• Strong communication and collaboration skills: you liaise with all levels of the wider business teams across the organisation
• Good experience and understanding of the media landscape and how digital content, IP, and production forms a significant area for partnership opportunity and activation
• Able to thrive in collaborative environments, as well as using initiative to drive results
• People oriented with intelligent interpersonal effectiveness and communication
• ‘Can do’ attitude, with the proactivity, flexibility, and resilience required to deliver results
• Commitment to championing representation and inclusion at every level of the organisation with a proven ability to work with people from a wide range of backgrounds

DESIRABLE

• Strategic and innovative thinker and operational doer, who thinks outside of standard norms and traditional processes
• Links to local and national organisations
• Enthusiasm for training, mentoring and support of emerging talent

Senior Media Manager 

Salary: up to £45,000 per annum  

Location: Newark – Mainly Homeworking with occasional travel to Newark (Nottinghamshire) and rest of UK  

Full time (35 hours per week)  

Permanent contract 

Closing date for applications: 26th October 2025  

First interview: 3rd November 2025  

Second interview: 5th November 2025 

About You 

Can you use your expert media relations and proven line management skills to help put nature into recovery with one of the UK’s best-loved environmental charities? 

We are small. but brilliant national media team creates billions of opportunities to ‘see’ our work in print, radio, online and on screen each year – from our commentary on Government policy to stories about our work on the ground. Our interviews, quotes, videos and press releases are used in national and international stories which are as varied as peatland recovery stories, climate resilience and red squirrel conservation to sea grass restoration and whale sightings. We regularly appear on BBC Countryfile, Springwatch, BBC Radio 4’s Today programme, and Channel 4 News as well as in the Guardian, tabloids and other national outlets. In 2024 alone, the team achieved c.36,000 mentions in the media with over 690 billion opportunities to be seen. This coverage ensured that we remain at the heart of the national conversation on why we need nature. 

But we’re not standing still because the nature and climate crises demand greater and more urgent action. We’re therefore looking for a resourceful and strategic thinker who can exploit new opportunities for us to continue to raise our profile and use our communications and media profile to drive greater awareness of and engagement with the things that need to happen to halt and reverse nature declines. 

This is a senior role and we’re looking for an experienced media manager with an excellent track record in media relations for high profile nature organisations, who can confidently deal with high-profile reactive media as well as developing and delivering evidence-based creative, innovative media strategies. You will be leading a small media team, so line management experience is essential to ensure the consistent delivery of high-profile, high-impact media activity, supervising the team’s research, writing and editing. Working alongside the Head of Media you will build an environment where your team can continuously develop to be their best and have space to innovate and find new channels to reach broader audiences with our messages. In particular, we are keen to do more to highlight the role of people power (community organising) in nature’s recovery. 

You will have significant previous experience of generating compelling news stories and features, and ideally you will have been involved in publicising policy and campaigns. There is never a dull moment with us and you will need to thrive working in an extremely fast-paced environment where organisational skills, prioritisation and attention to detail are a must. 

We value passion, respect, trust, integrity, pragmatic activism and strength in diversity. Whilst we are passionate in promoting our aims, we are not judgmental and are inclusive. We particularly encourage applications from people who are underrepresented within our sector, including people from minority backgrounds and people with disabilities. We are committed to creating a movement that recognises and truly values individual differences and identities. 

RSWT take our Safeguarding responsibilities extremely seriously. Please click here to read our commitment statement. We are committed to safeguarding and promoting the welfare of children and adults at risk. For applicable roles, applicants must be willing to undergo checks with past employers and Disclosure and Barring Service checks at the eligible level. 

As a Disability Confident employer, we are committed to offering an interview to anyone with a disability that meets all the essential criteria for the post. Please let us know if you require any adjustments to make our recruitment process more accessible. 

RSWT are committed to increasing the diversity of its staff through its Levelling the Field recruitment pledge and will put any ethnic minority applicants that meet all the essential criteria for the post through to the next stage of recruitment. 

Please be aware we may not accept applications if we have reason to believe they have been wholly produced using generative AI tools. 

Project Manager, Peatland Funding
Reference: SEP20252033
Location: Flexible across Scotland + visits to RSPB peatland reserves across Scotland
Contract: Fixed-Term until 31st March 2028
Hours: Full-Time, 37.5 hours per week
Salary: £33,027.00 - £35,261.00 Per Annum
Benefits: Holidays, Pension and Life Assurance

RSPB Scotland is seeking someone to lead the way in our ambition to raise and manage funding for the vital restoration of Scotland’s peatlands, to benefit biodiversity, the climate and communities.

This role will focus on ensuring that a pipeline of peatland restoration funding routes, including funding applications, bids, and expressions of interest, are identified, developed, submitted, and managed, to secure financial support from various sources (public and private). You will be responsible for making sure that project owners are aware of and adhere to all contractual requirements, prepare regular funding reports and work with partners to solve potential problems.

You will be expected to check and submit budgets, make financial claims and update income and project spreadsheets. You will work with RSPB teams and external stakeholders to identify and manage novel funding routes and opportunities to support the Scotland Peatland Programme, acting as a liaison between them and peatland project teams. In addition, you will play a central role of support to peatland teams developing projects for the IUCN Peatland Code, providing funding guidance and expertise and being responsible for ensuring documents are developed and submitted to ensure successful project validation.

This role will sit within the RSPB Scotland Fundraising team and will work closely with the Scotland Peatland Programme, and as such it requires someone who is independently motivated and able to manage potentially conflicting priorities. We will facilitate visits to RSPB peatland reserves across Scotland to help you understand the specifics of restoration on each site.

Essential skills, knowledge and experience:

• Evidence of ability to build strong relationships with a range of teams to deliver key results
• Highly proficient in managing multiple workstreams and deadlines, communicating priorities clearly and updating decision makers. 
• Excellent written and verbal communication skills, with an ability to persuade and influence a wide range of people, both internally and externally.
• High level of IT skills for project and data management. 
• Ability to work independently and as part of a team

The RSPB reserves the right to extend or make this role permanent without further advertising dependent on business needs at the end of the contract term.

Closing date: 23:59, Monday 27th October 2025
We are looking to conduct interviews for this position from Wednesday 12th November.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

As part of this application process you will be asked to complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.

No agencies please.

We’re seeking to recruit to two maternity cover posts at City of Sanctuary Sheffield – a ‘Welcoming Spaces Manager – Maternity Cover’ and ‘Volunteer Coordinator – Maternity Cover’ (covered in separate job adverts).  We welcome applications from individuals for one or both of the roles and are prepared to offer flexible working hours for the right candidate(s). 

Please state in your application which post you would like to be considered for or whether you would like to be considered for both posts.  If you would like to be considered for both posts please only apply for one post but state in your application that you would like to be considered for both.

Post 1 – Welcoming Spaces Manager – Maternity Cover

In this post you will manage and develop The Sanctuary and support the running of The Drop-In – two vital welcoming spaces for refugees and asylum seekers in Sheffield and those working in solidarity with them.  This role is a maternity cover for the current post holder. 

• Reports to: Director  

• Responsible for: Drop-In Manager; Team of volunteers  

• Period of Contract: This is a temporary contract covering maternity leave for a duration of 9 months with the possibility of a 3 month extension  

• Hours of work: Part time – 0.8 FTE (28 hours a week, 35 hours full time)  

• Pay Band: B  

• Pay scale: £31,322 per annum (0.8 FTE); (£39,152 1.0 FTE)  

• Pension: 8%  

• Based: Sheffield City Centre  

• Holiday: 20.8 days per year, plus public holidays 

Post 2 – Volunteer Coordinator – Maternity Cover 

See other job advert.

To Apply  

To apply, please write a covering letter (no more than 2 pages long).  In this letter:

• Say why you are applying for the job.

• Tell us how you meet the job requirements detailed in the person specification that we are considering at the application stage. Give practical examples of what you have done that meets each requirement.

If applying for both roles please write one cover letter that speaks to the job requirements of both roles, many of which overlap. 

In addition, please include the following:

• A brief summary of the work and volunteering you have done or a short CV.

• Name, phone number and email addresses of two references, at least one of whom can comment on recent work or volunteer experience.

A free preparation session will be run by the New Beginnings team at Voluntary Action Sheffield.  This will be open to anyone applying for the role to learn a bit more about the job and get support with their application.  This session will be at 4pm on Tuesday 14th October at The Sanctuary, Chapel Walk, S1 2PD. 

Closing date for applications is 5pm on Sunday 2nd November

Background

Chapter One is a dynamic, growing charity with a vision of a world in which all children have the literacy skills needed to thrive. Our mission is to close the reading gap by providing children with one-to-one support at the time they need it most. We work in twelve areas/regions of the UK and will support 3,800 children in 2025-26.

Our unique Online Reading Volunteer programme pairs struggling five to seven-year old (P2-4) readers with reading support volunteers who are working professionals. The volunteer ask is very focused: readers commit 30 minutes a week to read with a child using a bespoke digital platform for an entire academic year. The results are transformative, boosting children's reading confidence and ability. 

From a school perspective, online reading volunteers provide direct, meaningful literacy support for up to 10 pupils per class. The programme is particularly suitable for communities where it might be challenging to find parents and other volunteers who can commit to physically visiting schools to boost reading. For more information please visit our website and watch this short video!

Job Summary

Chapter One is seeking a Scotland Programme Manager who is an excellent communicator and is able both to motivate and support schools and teachers to implement our online reading volunteers programme, and also to ensure that the programme’s impact and benefit to disadvantaged communities is maximised throughout the academic year.

The post is ideal for someone looking for part-time, flexible, term-time only work from a home base and who is able to travel frequently in and around the Glasgow and Edinburgh areas. The postholder will be joining a team of established Programme Managers (also part-time) who work in different parts of the UK and will need to have some flexibility to work additional hours during busy autumn months, and conversely to work fewer hours during quieter periods of the year.

Key Responsibilities: 

• Effectively explain Chapter One’s online reading volunteer programme and its benefits to school leaders and teachers
• Install, setup and maintain Chapter One equipment in participating classrooms
• Fully understand the operation of the Chapter One platform and database and communicate this to others 
• Organise and conduct initial teacher training and follow-up
• Ensure a smooth initial launch of Chapter One’s programme in every classroom
• Liaise with colleagues performing technical and volunteer support roles
• Through regular visits to/contact with schools, provide on-going embedded professional learning and support to teachers throughout the year as needed  
• Proactively monitor classroom adherence/fidelity to the Chapter One model, including systematic review of data reports and volunteer feedback, taking proactive action to resolve problems that arise
• Analyse and manipulate data (largely in Google sheets) to produce reports and identify trends
• Create regular data summaries for all participating classrooms
• Lead annual review meetings for senior leadership at participating schools
• Support programme monitoring, evaluation and research as required
• Coordinate in person and virtual school ‘visits’ of volunteer teams to classrooms where necessary. This may include opportunities for Chapter One children to visit the office of the volunteers.
• Liaison with corporate partners as required
• Weekly communication and status updates with Senior Programme Manager(s) and wider team
• As a new school year approaches, secure commitments from returning schools and find and target new schools to join Chapter One’s programme 

Role Requirements: 

Essential

• Highly motivated individual with excellent interpersonal and organisational skills 
• Proven track record of working at a senior level in education, project management or a related field 
• Proven strength in both written and verbal communication 
• Highly IT literate, with excellent computer skills, able to troubleshoot software and technical  hardware issues, adept with Google suite and Microsoft Teams
• Ability to manipulate and analyse data to draw useful conclusions to improve programme delivery
• Proven ability to work independently 
• Self-starter and quick learner
• Ability to adapt and embrace a changing environment 
• University degree 
• Ability to drive and access to a car for work purposes

Desirable

• Two years of teaching/education experience with primary age children

Chapter One is an Equal Opportunity Employer. We value and celebrate diversity in backgrounds and experience and are deliberate about the kind of teams we are building. Literacy is a universal concern, and we need people from all backgrounds to maximise our innovation, creativity and impact. We especially welcome applications from persons who have experienced disadvantage and/or from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation. 

Chapter One is committed to safeguarding children and young people. All postholders are subject to satisfactory references and a PVG  check.  Copies of our Safeguarding Policy and Safer Recruitment Policy are available on request.

Commercial Area Manager - Flexible in East of England + Lincolnshire 
Reference: SEP20251629 
Location: Flexible in Eastern England + Lincolnshire (Lincolnshire, Central Cambridgeshire, Norfolk and Suffolk) 
Contract: Permanent
Hours: Full-Time, 37.5 hours per week
Salary: £39,205.00 - £41,856.00 Per Annum 
Benefits: Pension, Life Assurance and Annual Leave

We are seeking candidates with a strong background in retail management to complement a team of Commercial Area Managers who bring expertise in Visitor Experience and Food and Beverage.

Introduction

Our nature reserves are living windows into the wildlife and habitats we fight to protect. They showcase the incredible conservation work we do and inspire people to take action in the face of the nature and climate emergency.

But we know we must evolve. Our reserves must become more relevant, more engaging, and more impactful. That’s why we’re looking for a Commercial Area Manager who shares our vision and has the skills, energy, and optimism to help us deliver it.

About the Role

This is a pivotal time to join the RSPB’s Commercial team. You will lead the commercial performance of our retail, food & beverage, and visitor experience operations across a designated area of nature reserves. You will be an analytical thinker, a confident communicator, and a hands-on leader who can spot opportunities, drive growth, and deliver excellence.

What You will Be Doing

Operational Management

• Maximise performance across visitor experience, retail, and food & beverage
• Ensure compliance with RSPB commercial standards and policies
• Identify and implement efficient processes to boost productivity and reduce costs

Financial Management

• Deliver and monitor KPIs, identifying areas for improvement
• Analyse sales data to shape offers and increase revenue
• Manage stock and identify cost-saving opportunities

Sales & Revenue Growth

• Develop and deliver sales plans to exceed income and NET targets
• Collaborate on promotional activity to drive engagement
• Conduct market analysis to identify growth opportunities

Compliance & Safety

• Ensure all sites meet health & safety and risk management standards
• Conduct audits and resolve operational issues swiftly

Visitor Experience

• Champion exceptional customer service across all reserves
• Work with teams to enhance the visitor journey
• Lead training programmes to boost visitor satisfaction

Team Leadership & Development

• Take an active role to recruit, train, and mentor teams across your area
• Support performance reviews and professional development
• Foster collaboration and a positive working culture

About You

Essential Qualifications & Experience

• Degree/foundation level or equivalent experience in Commercial, Hospitality, Retail, or Tourism

Essential Knowledge & Skills

• Budget management and multi-site commercial operations
• Understanding of customer service excellence and its impact on income
• Knowledge of H&S, food safety, HACCP, and relevant legislation
• Strong leadership, analytical, and communication skills
• Ability to influence, motivate, and collaborate across teams
• Proficient in Microsoft Office and digital tools

Desirable Extras

• Proven success in area management within visitor attractions
• Strong background in Retail operations, including stock management, merchandising, and customer service excellence
• Experience in driving commercial performance through retail initiatives and innovation
• Project Management qualification
• Level 3 Food Hygiene or HACCP
• Experience in heritage/science interpretation or charitable sector
• Familiarity with EPOS, Power BI, OMS, or LSONE
• Experience in managing multi-site retail teams and delivering training to improve sales performance
• Understanding of retail analytics and consumer behaviour within a visitor attraction context

Additional Information

• This is a Permanent, Full Time role for 37.5 hours per week.
• You will need to live within or near your designated area – Lincolnshire, Central Cambridgeshire, Norfolk and Suffolk. 
• Regular travel and occasional overnight stays required

What You Can Expect

A passionate, high-performing team of talented individuals who are united by a shared mission: to leave the world better than we found it.

Outstanding learning and development opportunities, plus a comprehensive employee benefits package to support your wellbeing and growth.

Unique experiences that bring you closer to nature, from travelling to our stunning reserves to witnessing the wildlife you’re helping protect.

Our Commitment to Inclusion

We are building an inclusive and diverse RSPB where everyone feels supported, valued, and empowered to be their full selves. To create a world richer in nature, we need more people, and more diverse people on nature’s side.

People of colour and disabled people are currently underrepresented in the environmental and conservation sector. If you identify as a person of colour and/or disabled, we especially encourage you to apply. If you need any additional support to complete your application, please get in touch - we are here to help.

Closing date: 23:59, Wednesday, 22nd October 2025 

We are looking to conduct interviews for this position as soon as possible. 

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.  We are actively recruiting and may close the vacancy early once sufficient applications have been received.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

This role is not eligible for UK Visa Sponsorship. You must have the right to work in the UK to be considered.

No agencies please.