Development manager jobs

Calling all service leads or managers in CYP Mental Health Services. If you have knowledge of the national CYP IAPT programme and experience of teaching and programme organisation, this may be the perfect opportunity for you.

Anna Freud is seeking a Programme Director to join our world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.

Our EDI commitment

We are dedicated to fostering a diverse and inclusive workplace and being an equal opportunities employer, whereby equity, diversity, and inclusion (EDI) are core to our recruitment practices. All candidates who meet the job criteria will be considered for employment, regardless of ethnic origin, religion or belief, gender, sexual orientation, disability, age, socioeconomic background, caring responsibilities and care experience.

We ask candidates to share their diversity dimensions with us to help us identify, tackle and prevent bias across the employee lifecycle. We believe a diverse workforce enhances our ability to support mental health and wellbeing, allowing us to better meet the needs of the children, young people and families we serve.

As a Disability Confident employer, disabled candidates meeting our criteria are guaranteed an interview. Applications are submitted anonymously and assessed using a fair evaluation process based on the criteria set out in our job profiles.

What we offer

We offer a collaborative culture with strong links across Anna Freud and University College London. We offer a range of staff benefits, including an all-in-one rewards and recognition platform called Perkbox and wellbeing offers such as free counselling through our Employee Assistance Programme. We are proud to have staff-led Diversity Networks offering unique opportunities for learning, connection and impact, as well as an Employee Voice Forum.

What you’ll do

You will lead the Postgraduate Certificate (Pg Cert) in Leadership for CYP Mental Health Services, ensuring its successful design, delivery and development. You will manage the curriculum in line with NHS England’s Leadership National Curriculum and UCL’s academic standards, oversee teaching and assessment, and ensure the programme remains financially and academically viable. The purpose is to equip managers and service leads in CYP Mental Health Services with the skills, knowledge and reflective leadership capacity needed to drive service transformation and improve outcomes for children, young people and families.

What you’ll bring

Essential requirements:

• Qualifications: PhD/professional doctorate in field of child mental health or a recognised qualification in a core child mental health profession (e.g. psychology, social work, educational psychology).
• Experience: leadership/management experience in CYP Mental Health Services, and experience in curriculum design, teaching, assessment and programme organisation in Higher Education;
• Knowledge: understanding of the national CYP IAPT programme and challenges/opportunities in child and young people’s mental health services;
• Skills: effective communication, interpersonal and organisational skills,  ability to work flexibly and collaboratively and capable of managing budgets and ensuring programme financial viability.
• Commitment: dedication to high standards in teaching and assessment, fostering an inclusive and supportive learning environment, and demonstrating values of equity, diversity and inclusion.

Key details

Hours: Part time: 7 hours per week. Monday to Friday to be agreed and discussed with manager. Must be available to work on the 12 days during the year that the course runs (currently on Tuesdays).

Salary: £67,830 per annum FTE, plus 6% contributory pension scheme.

Location: Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours at our London site (4-8 Rodney Street, London N1 9JH).

Contract type: Permanent.

Next steps

Closing date for applications: midday (12pm), Friday 12 September 2025. Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.

Notification of interview: shortlisted applicants will be notified no later than Friday 19 September 2025. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.

Interviews: will be held remotely in the week commencing 22 September 2025.

How to apply: click on the 'apply’ button to submit an application via our careers website. We are unable to accept CVs and kindly request no contact from agencies.

Questions?

Please email Recruitment with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor license therefore we are unable to provide Visa sponsorship.

Since 1962 the National Autistic Society has been campaigning to transform lives, change attitudes and create a society that works for autistic people. In National Programmes we champion the rights and interests of autistic people and their families, making sure national policy and legislation to reflect their needs. We provide autism training and best practice services and want all autistic people to have access to services and support that fully meet their needs. We provide diagnostic services, training, accreditation, consultancy and conferences, designed to support all professionals and organisations. 

Who we are looking for:

• A Customer Relations and Sales Officer to work as part of a centralised sales team, which leads all Autism Know How sales, logistic and customer support enquiries. 
• Managing all aspects of the customer sales journey, this role will lead and deliver an effective, timely and professional customer journey and experience, maximising income potential and repeat business to ensure performance against team sales targets and to enable the society to continue to improve its offering for autistic people.   
• This role will work closely with colleagues across Autism Know How, Marketing, CRM and Business Development departments, and other relevant NAS teams where required. 
• This role will also deliver general administration and data processing as required. 
• This is a full-time position for 35 hours per week. The salary for this position is £25,617.80 per annum.

What we can offer you:

• Auto-enrolled Pension Scheme
• 25 days annual leave plus bank holidays
• Excellent induction, training and development programme including training about autism and opportunities to attend our conferences
• Online staff discount scheme for a range of benefits such as cycle to work scheme, season ticket loan & shopping discounts for places such as Asda, Tesco, Sainsburys, Halfords, Nike, Apple and loads more!
• Healthcare Cash Plan
• Life Assurance at 2 x base salary
• A portfolio of fantastic new salary sacrifices benefits and other flexible benefits private health, dental insurance, car salary sacrifice scheme, activity pass, holiday trading, enhanced pension & salary deduct loans (eligibility criteria may apply)
• Access to a 24-hour Employee Assistance Programme & counselling programme
• Free access to the Headspace App – a global leader in mindfulness and you can enrol up to three friends or family for free!
• Eligibility for a Blue Light Card

Where you will be working: Homebased, with occasional travel when required.

About our application process:

To apply for this role please click the Apply button below.

As part of your application, you must provide a supporting statement that outlines your suitability and experience for the position. This statement should refer to the job description and person specification, and clearly demonstrate how you meet the requirements for the role.

Your supporting statement should specifically address the following three questions:

• The role requires extensive administration experience and use of different systems at the same time. Can you please outline your administration experience and systems you have used in previous employment?
• The Customer Relations and Sales Officer role is very fast paced, and you will be having meetings with customers/colleagues and responding to many emails each day. Could you please give an example of when you have had to use your time management, prioritisation and multitasking skills?
• The role is a remote role which requires substantial self-discipline and lone working. Can you outline your experience in this and how you effectively managed your workload?

We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

For some roles, successful applicants will be required to complete the relevant safeguarding checks which will include additional references and criminal background checks.

Applications for this job are sought from anyone who is suitably qualified and experienced for the role but particularly welcome from those with a diagnosis of autism.

The National Autistic Society is committed to safeguarding and promoting the welfare of all children and adults who use our services and as such expects all staff and volunteers to share this commitment. Successful applicants will be required to complete the relevant safeguarding checks.

We are an equal opportunities employer.

Why you should join Ella’s…

1. You will make a difference: Ella’s is a London-based organisation working with women who have survived trafficking and sexual exploitation. Join us, and be a crucial part of ensuring survivors have all they need to recover and build lives that are safe and free.
2. You will work in a great place: We are a passionate, growing organisation. Of our staff, 100% say they would recommend Ella’s as a place to work. As a team, we are strong, women-led, authentic, professional, fun and supportive of one another.

Job description and person specification

This is an exciting and varied role that encompasses all aspects of our fundraising activity and will support the development of relationships with our individual donors, Trusts and Foundations, Corporate Partners, and Community/Faith Groups. Our ideal candidate will have experience of working in a charity or other related organisation, in a fundraising and / or marketing team, and will bring relevant, transferable experience to apply to this role. You will work closely with the fundraising team to research, steward, and help secure funding and on your own initiative. Your work will play a key role in enabling our mission to help unlock lasting freedom among women who have survived trafficking, exploitation and other forms of violence.

Key Responsibilities

• Support the development of our individual giving programme including the planning and delivery of fundraising appeals and campaigns.
• Ensure donations are promptly acknowledged and recorded on our fundraising database, Donorfy.
• Lead the development of our use of Donorfy to record and report on our fundraising data, and manage donor relationships.
• Support the planning and delivery of key fundraising events including our annual Gala fundraising event.
• Conduct periodic and ad hoc prospect research on previous and prospective funders and identify new funding opportunities under the supervision of the Trusts and Foundations Grants lead.
• Support the Trusts and Foundations Grants lead to maintain a calendar of deadlines and reporting requirements
• Coordinate periodic mail outs to Trusts and Foundations in the small/general category.
• Support the cultivation and stewardship of corporate supporters under the direction of the Head of Fundraising.
• Assist with developing corporate partnership proposals, and other communications including periodic newsletters and social
• Help coordinate volunteer opportunities for our corporate partners
• Provide general admin support for corporate partners and corporate enquiries.
• Build relationships with local community and faith-based groups, providing support and materials for community-led fundraising activities.
• Represent the organisation at relevant events or meetings, when appropriate
• Contribute to team planning, reporting, and income forecasting
• Note take at team meetings and chase actions.

Benefits 

• Part of a small team, delivering a dynamic organisation changing women’s lives, supporting and empowering them to build their futures. 
• We are always developing and growing so you will have the opportunity to give direction and vision to the work and to work alongside a committed team. 
• 28 days holiday, plus bank holidays. 

It is intended that interviews will be held remotely during September. Candidates will be invited to interview by email.
If you have queries about any aspect of this role or the appointment process, need additional information or wish to have an informal and confidential discussion then please email us. Please also note that appointment to this role will be subject to a DBS check. This post is restricted to women due to the nature of the role. The Occupational Requirement section under Schedule 9 (part 1) of the Equality Act 2010 applies.

More about Ella’s
Ella’s is a London-based organisation working with women who have survived trafficking and sexual exploitation. Our mission is to do everything we can to ensure survivors have all they need to recover and build lives that are safe and free.

Here is a summary of our main activities: 

• We run six safe houses. This supported accommodation is crucial for survivors, until they are ready and able to live independently.
• We provide regular support for women and families in neighbourhoods across London, and many more further afield when they need us.
• We speak out on issues affecting the women we work with. We care deeply about survivors of trafficking and exploitation and want to see a world where these crimes are not tolerated.

Ella’s is an equal opportunities employer. We encourage applications from all backgrounds and communities, as we believe having a diverse team adds value and positively impacts our service. We actively encourage applicants from BAME backgrounds, LGBTQ+ applicants and those with disabilities. We are committed to equality and diversity within our organisation. 

Ella’s is committed to safeguarding and promoting the welfare of children and young people and vulnerable adults and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks. Having a criminal record will not automatically exclude applicants.

Hybrid working – home-, office- and field-based

At Age UK Nottingham and Nottinghamshire, our Advice team is here to make life easier for older and vulnerable people by helping them to get the financial support they are entitled to. From welfare benefit checks to supporting claims and challenging unfair decisions, we ensure people across our communities don’t miss out on what they need to live well.

We’re a team of paid staff working closely with dedicated volunteers to deliver advice over the phone and through home or community visits – wherever people need us most.

We’re looking for two new Advisors to join us, with a focus on supporting residents in Nottingham City. This is a rewarding role where every day, you’ll make a direct, positive impact on people’s lives.

What you’ll be doing:

• Helping people maximise their income through benefits checks and advice
• Supporting people to complete benefit applications and, where necessary, challenge decisions
• Giving relevant information and signposting on other areas which impact on welfare benefits, such as social care, housing options, and local services

What we’re looking for:

• Someone with experience in welfare benefits or advice services (training provided to build on what you know)
• Great attention to detail, organisation and communication skills
• Ability to work both independently and as part of a team
• Flexibility to meet the changing needs of the service

We have two roles available:

• 1 x permanent
• 1 x fixed term to 31st March 2026 (with potential for extension)

Benefits

As an employee of Age UK Nottingham & Nottinghamshire, you will be eligible for our attractive package, which includes 24 days’ annual leave (pro rata), public holidays, flexible working, and a 4% employer contribution pension (in line with auto-enrolment rules). You will also have access to a Blue Light Card, BUPA Employee Assistance Programme and a range of retail, travel and lifestyle employee discounts.

How to apply

For full details and to download an application pack, please visit our website.

Closing date: Midday on Monday, 1st September 2025.

The vacancy may close early if a high volume of applications is received.

Age UK Notts promotes equality and diversity.

Registered Charity Number: 1067881.

As a key member of SCT’s Housing First team, you’ll provide tailored, person-centred support to people who have experienced homelessness and other traumatic events. Working with a small caseload (around six residents), you will build trusting, relationships that empower people to maintain their tenancies, improve their wellbeing, and take meaningful steps towards recovery. Through practical advice, emotional support, and strong advocacy, you’ll help break cycles of exclusion and create lasting change, on each person’s terms. 

Role Title: External Communications and Advocacy Lead

This is a rare opportunity to shape the new communications function in a thriving cancer charity, establishing Shine as the go-to charity supporting all young adults living with any type of cancer in the UK.

Responsible to: Co-CEOs

Location: Hybrid, with two to three days per week at Shine’s offices in Blackheath, Southeast London. 

Hours & salary:  Full time (35 hours per week).  Salary range is £39,000 - £43,000pa depending on experience.  This is a permanent job with a three-month probation period.

Benefits: Employee contribution pension, training and development support.

Holiday:  25 days annual holiday each year plus 8 days of public holidays.  We also give you your birthday off each year.

Who we are

We are a small and impactful national charity. Our goal is that every adult in their 20s, 30s and 40s diagnosed with cancer to know they’re not alone, and to have the support, knowledge, and confidence to navigate whatever cancer throws their way.

Shine is a small team of committed people who like to ensure that work isn’t a grind. We aim to have fun while making a difference to the lives of young adults with cancer and we’d love to have you on our team!

Main purpose of the role:

A rare opportunity to shape the new communications function in a thriving cancer charity and to establish its reputation as the go-to charity supporting all young adults living with any type of cancer in the UK.

As part of our growth plan, we are delighted to be hiring our first Communications and Advocacy Lead. Working on our external communications strategy to build authority and be the go-to voice for younger adults (aged 20 to 49 years) living with cancer, this person will be responsible for managing all external communications. In addition, will work closely with the rest of the Shine team to ensure consistent external messaging.

Key Responsibilities

These include:

● Develop implementation plans to support Shine’s communications strategy to build authority in the cancer support space.

● Responsible for developing the Shine narrative, brand voice, and talking points to support external stories and campaigns, and to co-create fundraising messages with the Fundraising Manager and Fundraising Consultant.

● Responsible for all external communications with media including national and regional outlets, print and broadcast, digital channels and titles read by healthcare professionals.

● Supervision of the social media output from Shine, ensuring consistency with the overall communications plan. 

●       Ability to represent Shine at external stakeholder meetings.

●    Working closely with the Shine team to raise Shine’s profile through advocacy activities in the cancer community and healthcare professionals.

● Work with Shine co-CEOs to develop their external profiles through thought-leadership, speaker and advocacy platforms.

Person Specification

Essential skills:

● Ability to develop multi-channel communications plans, using social, digital and traditional media platforms

● Knowledge of UK health media including health correspondents and reporters for national news outlets (print & TV and radio)

● A good eye for design, with the ability to manage, develop and implement brand guidelines

● Experience of working with media databases and press release distribution services

● Excellent writing skills and experience of writing materials for media

● Ability to create media angles and stories from data and third-party content

● Identify platforms for Shine thought-leadership, particularly for the co-CEOs

● Strong skills in using online technology platforms including Google workspace, Canva, YouTube and MS Office.

Desirable skills:

● Experience of working alongside expert suppliers including design and content, public relations agencies and consultants. 

● Experience of managing projects remotely, including using tools such as Asana.

Core competencies:

● Empathy - understanding of the issues faced by the young adults (20-49 yrs.) living with cancer

● Attention to detail -must deliver accurate content to a high standard

● Self-directed - must be able to work independently and make strategic recommendations to Shine co-CEOs on all aspects of Shine communications

● Collaborative - ability to represent Shine and work in partnership with third parties including patient groups, medical professional groups and industry. 

This job description summarises the main duties and responsibilities of the post. You may be required to undertake other appropriate duties, which are within your capabilities or for which training has been given.

Key approaches

● Respectful of the confidentiality of Shine service users and the ability to work within charity law and governance structures.

● Be prepared to have progress assessed regularly and be appraised annually.

● Willingness to work as part of a small team spread across the UK; this requires good communication skills as well as the ability to be flexible in the approach to work.

Successful candidates will be asked to undergo an enhanced DBS check in keeping with Shine’s Safeguarding Vulnerable Adults Policy.

What Shine offers

By sharing your skills, time and expertise with Shine, you’ll be contributing to the growth of an ambitious and rapidly growing charity, while also gaining insights into the challenges and opportunities that this presents. We expect everyone who works with us to like people and to be happy to contribute to the overall success of Shine, even if that means taking on tasks that aren’t in your job description. We are happy to fund relevant training, within our budget guidelines, and to provide opportunities for professional development and growth.

In addition to your salary, you’ll receive regular pension contributions (currently 3%, as mandated by the UK Government) and access to a cycle-to-work scheme.

About the charity

Vision

We want every adult in their 20s, 30s and 40s diagnosed with cancer to know they’re not alone, and to have the support, knowledge, and confidence to navigate whatever cancer throws their way.

Mission

There’s never a good time for a cancer diagnosis, but in your 20s, 30s or 40s there are challenges to navigate, like work, dating, finances and more.  We’re here to help you deal with everything that your diagnosis brings, before, during and after treatment, and to welcome you into our community.

Our values

1. Inclusive - Our services are open to anyone in their 20s, 30s and 40s with a cancer diagnosis, no matter what type or stage, when your diagnosis was, or whatever your background is.

2. Approachable - We want everyone in our Shine community to feel welcomed and able to get involved, and we design all our services to be friendly, fun and down-to-earth.

3. Authentic - We’re patient-led and passionate, and we want everyone involved to have a genuine and honest voice, with patients’ voices at the heart of our work.

4. Innovative - As a small charity, we’re adaptable and agile, and we seek to be responsive to needs as they change. We listen to what our Shine community is saying and strive to find practical solutions.

5. Empowering - Our services aren’t about us “doing” to or for you. We want to empower you to ask the right questions, get the right information, take control, and make the best decisions for yourself.

Do you have a track record of producing top quality research and policy analysis? Do you have a detailed understanding of health policy and its political context? Are you motivated to help shape future work and play a key role leading research that will have significant impact at both a local and national level?

The Nuffield Trust is looking for someone capable of leading projects across a range of topics within health and care; someone who will be an energetic, inspiring presence in the team. You will have strong critical appraisal skills, with excellent written and verbal communication skills. You will have the ability to analyse policy documents, grey literature and official reports related to specific policy areas.

In this role, you will be responsible for a mix of short- and long-term projects, including in-house research and policy analysis and reactive work. You will be expected to develop and lead research projects, including leading funding bids, and you will work with a range of stakeholders, including funders and academic partners. You will have strong quantitative skills, and you may have qualitative research experience too. Expertise in workforce research is desirable but not essential.

We’d really like to meet you if you have:

• Experience of designing and leading mixed methods research
• Advanced quantitative research skills and excellent analytical and critical appraisal skills
• Detailed knowledge and understanding of health policy in the UK
• Excellent and versatile writing skills, and the ability communicate effectively to a range of audiences
• A track record of leading research and analysis aimed at influencing policy.

About us

The Nuffield Trust is an independent health think tank. We aim to improve the quality of health care and health policy in the UK by providing evidence-based research and policy analysis and informing and generating debate.

We want to help achieve a high-quality health and social care system that improves the health and care of people in the UK.

We set out to do this by:

• Improving the evidence base that leads to better care by undertaking rigorous applied research and policy analysis.
• Using our independence to provide expert commentary, analysis and scrutiny of policy and practice.
• Bringing together policy-makers, practitioners and others to develop solutions to the challenges facing the health and social care system.

Benefits

The Trust offers a competitive benefits package including a defined contribution pension scheme (with 14% employer contribution), death in service insurance, and an Employee Assistance Programme. Eligible employees also have access to a number of other benefits including interest-free travel loans, a cycle to work scheme, and enhanced carers, maternity, paternity and parental leave and pay. We operate a hybrid working policy (minimum 40-50% in-office working) and flexible start/finish times around core hours of 10am to 3pm.

Annual leave is 28 days per year. This rises to 30 days per year on completion of 5 years’ service with the Trust. All Annual leave is calculated pro rata for part time positions.

The Trust also encourages personal development and training programmes for all employees.

How to apply

To apply for the role, please download a copy of the Candidate Brief and follow the instructions on pages 10/11.

When preparing your answers to the application questions, please bear the following in mind with respect to the use of AI. The Nuffield Trust values authenticity and wants to understand your unique experiences, perspective, and personality. We acknowledge that AI can be used to refine responses, but this should not replace your own critical thinking. It is your unique insights and experiences that will make your application stand out.

Equal opportunities

The Nuffield Trust is committed to being an equal opportunities employer. We wish to ensure that all applicants are treated fairly and appointed solely on their suitability for the post irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.

The diversity monitoring questions in the application form are optional and will not be shared with the selection panel. The selection panel will only have access to your CV and your responses to the application questions.

Final points

Offers of employment will be conditional upon the receipt of two satisfactory references. Applicants must also have the right to work in the UK. For further information please visit the UKVI website.

Strictly no agencies.

Role: Children and Young People’s Schools Coordinator

Contract: Fixed-term until 31st August 2026

Hours: Part-Time, 24.5 hours per week (3 and a half days)

Starting salary: £25,850

Location: Contractual base is our head office. Delivery will take place in schools across Lancashire.

We’re looking for a bold and caring individual to join our Children and Young People’s team. We want someone who has experience of engaging and working with children and young people in schools, ideally in Lancashire

To succeed in the role, you will need excellent communication skills, be confident, driven and have the ability to work autonomously. You will be open, hardworking, creative and able to quickly build rapport with young people and school staff.

You will have experience working with schools and colleges and understand the barriers some young people face to achieving good mental health and wellbeing.

This is an exciting time for Lancashire Mind as our children and young people’s services are growing, enabling us to reach and support more people. We want people who believe in our vision of a Lancashire where everyone can have the best mental health and wellbeing possible.

Lancashire Mind has a dedicated workplace wellbeing programme to ensure staff are supported with their own wellbeing which includes an Employee Assistance Programme, a half-day wellbeing day and wellbeing activities throughout the year.

We also offer a workplace pension scheme, paid emergency time off to care for dependents, regular supervision, and a commitment to supporting learning and development opportunities. We have also recently enhanced our annual leave offer with basic annual leave of 25 days, plus 3 days closure between Christmas and new year, long service leave, the option to buy or sell annual leave and a half-day wellbeing day for all staff.

Above all, we are a friendly and supportive place to work; ‘Great staff team, positive and supportive culture’ (Lancashire Mind wellbeing survey, March 2024)

Please note: This post is subject to an enhanced DBS check.

Ombudsman Case Handler

Do you have a passion for fairness and want to do work that makes a positive difference to someone’s life? 

Are you skilled in complaint handling and provide excellent customer service?   

We have exciting opportunities in the Assessment and Resolution Team for someone who wants to work in a lively and collaborative environment helping students who have unresolved complaints about their higher education provider.

This is also a fantastic hybrid working opportunity (with part-time hours considered) for graduates with an interest in the higher education and ombudsman sectors.  Full training and mentoring will be given, so if this sounds like something you would be interested in, then apply today!

Position: Case Handler

Location: Reading/Hybrid

Hours: Full-time, 35 Hours per week (part-time working considered)

Salary: £34,099 to £39,631 per annum

Contract: Permanent

Benefits include:

• Generous holiday entitlement of 28 days (rising to 33 days) plus bank holidays
• Contribution to Gym membership (on completion of probation)
• Attractive defined benefit pension scheme
• Enhanced maternity and paternity pay

Closing Date: Monday 08 September at 10am.

About the Organisation

Our vision is that students are always treated fairly and we work towards this by resolving complaints from students, sharing learning from complaints to help improve policies and practices at higher education providers, and working with other organisations in the higher education sector and beyond.

About the Role

As a Case-handler you will work as part of the team responsible for conducting the initial assessment process for complaints and for resolving complaints.  This is a public-facing role with a varied and interesting caseload that involves extensive interaction with students and universities/colleges.

Full training will be provided and a mentor will be at hand to help support and help you understand the needs and demands of the role.

Responsibilities include:

• Determine whether complaints are eligible for review and communicate decisions to students;
• Request and obtain documentation and information from higher education providers, students and student representatives;
• Promote early resolution of cases by contacting students, student representatives and providers with a view to negotiating the early settlement of complaints;
• Provide effective guidance to students, student representatives and providers on the OIA’s case-handling process, possible remedies and typical timeframes;
• Conduct reviews of complaints, draft and issue Complaint Outcomes

About You

You will have:

• Excellent written and oral/ telephone/video call communication skills.

• Excellent interpersonal skills.
• A customer service focus.
• High level of accuracy and attention to detail.
• Ability and willingness to learn new processes and procedures with a positive attitude.
• Resilience to work in a demanding and high-volume environment.
• Comfortable with technology and with the ability to adjust to new and changing IT systems and processes.
• Strong and recent experience of using Microsoft Word, Excel and Outlook.

The charity values diverse backgrounds, life experiences and perspectives.  It has a supportive and inclusive organisational culture and would like the organisation to be representative of the community and the people who use its service.  It welcomes applications from candidates from all backgrounds, in particular, it would welcome applicants from black, Asian, and minority ethnic backgrounds.  Applications for full-time or part-time working will be considered.

Please note that minimum office attendance of one day a week is required, and more attendance will be needed during your probationary period. All successful candidates will start at the starting salary point shown and this is non-negotiable.

Qualifications

Given the mission and purpose, we will consider any higher education qualifications, degree subjects or demonstrable interest/commitment to higher education in all its forms.

You may also have experience in roles such as Customer Service, Complaint Handler, Case Handler, Ombudsman, Resolution, Resolution Case Handler, Resolution Worker, Case-Handler, Complaints Handler, Junior Complaints Handler, Graduate Complaints Handler, Telephone Complaints Handler, Customer Care, Customer Care and Complaints Handler, Complaint Handler and Client Liaison, Complaints Investigation, Disputes, Disputes Handler, Complaints and Disputes Handler, Complaints Officer, Disputes Officer. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

About the Role-This is an exciting opportunity to join a high-impact infrastructure project that is transitioning into a long-term asset management business. The organisation is focused on operational excellence, sustainability, and creating lasting public and corporate value. This role plays a key part in delivering an integrated corporate communications and engagement strategy, with a strong focus on digital platforms and internal communications. Role Overview: We're seeking a proactive and creative Communications & Digital Manager to lead digital communications and support broader engagement activities. This role suits someone with technical digital expertise, strong writing and content creation skills, and a passion for stakeholder engagement.

Key Responsibilities

• Manage digital platforms, including the website and intranet, ensuring alignment with corporate objectives and accessibility.
• Administer the CMS for updates, content uploads, and architecture changes.
• Monitor and report on website performance using analytics tools, providing insights for optimisation.
• Support the coordination and delivery of campaigns and events aligned with legacy and impact strategies.
• Act as brand custodian, ensuring all communications adhere to brand guidelines and managing the storage and sharing of brand assets.
• Create and distribute internal communications, maintaining and evolving the internal platform (including transition to SharePoint).
• Collaborate with internal teams to share news, updates, and opportunities across the organisation.
• Monitor media coverage, respond to media requests, and prepare media summaries and reports.
• Maintain an accessible archive of imagery and video assets.
• Support the publication of financial and corporate reports online.

Experience & Qualifications

• Proven experience in digital communications.
• Strong writing, editing, and content creation skills.
• Experience managing social media or digital platforms.
• Excellent organisational and communication skills.
• Ability to work collaboratively across teams and functions.
• Experience managing digital platforms and CMS.
• Experience in infrastructure, environmental, or public sector communications.
• Familiarity with SharePoint, Umbraco and internal communications platforms.
• Relevant communications qualifications (applications welcomed from all educational and professional backgrounds).
• Excellent content writing and editing skills.
• CMS and website management expertise.
• Strong stakeholder engagement and collaboration skills.

Benefits include:

• Competitive salary
• 20% annual bonus
• 30 days' annual leave
• Private healthcare
• Hybrid and flexible working
• 5 paid carers leave days
• 5 volunteering days per year
• Cycle to work scheme
• Training & development opportunities
• Season ticket loan

If this role is of interest, please apply ASAP with an up-to-date word version of your CV highlighting all your relevant experience. Interviews will be held for the week commencing the 1st of September in person, so please do get in contact if you would like more information.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Contract: Permanent

Hours: up to 35 hours per week (can consider less hours, 35 hours is full time)

Location: Finsbury Park London, in our purpose-built centre and gardens

Starting salary: £54,520 - £63,243 per annum

Closing date:  Monday 8th September 2025

Expected date of interviews: 17th-19th September 2025

Job ref: VA756

Would you like to make a positive difference to the lives of survivors of torture? Do you have experience of coordinating clinical services delivery to marginalised groups in a community setting?​

We have an exciting opportunity for a Senior Clinical Psychologist to work with an innovative and friendly multidisciplinary team at our London Centre.​

You will line manage and supervise highly skilled and dedicated clinicians, in the service delivery of a range of NICE guideline recommended therapy interventions, offered to our clients, who are survivors of torture and organised violence. You will report to the Adult Team Manager, London and operate as an integral part of the London Clinical Services Team. This is an exciting chance to join us as we place survivor empowerment and movement building at the heart of our four-year strategy and work together to increase the number of clients who can access our services. It is based in a centre specifically designed to be a safe and welcoming environment for survivors and includes gardens and growing facilities.

About the role

This is a wide-ranging position, and your key areas of responsibility will include:

• To work with the Adult Team Manager and Heads of Clinical Services to implement FFT’s strategic goals. It will involve providing line management to paid staff and volunteers from different professions and disciplines and provide professional and clinical supervision to qualified clinicians and trainees in the service including, clinical/counselling psychologists. This role may also include providing remote clinical supervision to clinicians in our other regional centres (North West England and Scotland).
• To ensure that Freedom from Torture's clinical model continues to be fully rolled out, with particular emphasis on survivor empowerment and evidence-based practice for addressing PTSD and other mental health impacts of torture.
• Championing people development as well as influence delivery of evidenced -based practice, clinical standards, quality initiatives and audit-based services.
• To formulate and negotiate psychological treatment and management plans for referred clients and to provide psychological treatment, using a range of specialist psychological interventions appropriate to the service in line with the new clinical model “Pathways” (drawing on a range of evidence-based models for the presenting problems of the clients).
• Being an effective role model and leader to encourage, develop and enhance skills of others.​

About you

This is an important role within Freedom from Torture. To be successful in this role you must have a high level of commitment to maintaining excellent standards of client care and service delivery. It is a key requirement that you must have knowledge of appropriate clinical standards and external regulatory bodies. You must also have sound financial awareness and experience of balancing the provision of quality care against budgetary parameters.

To be considered for this role you must be a Psychologist registered with HCPC and have qualified with a doctorate or equivalent in either clinical or counselling psychology. You must have professional experience of working with clients with complex PTSD and have post-qualification experience of using evidence-based trauma focused therapy models. It is essential that you have a clear understanding of the experience of refugees and people seeking asylum, both in terms of pre-flight experience and the experience of living in exile. You must have previous management and supervision experience and be able to provide demonstrable examples of how you have successfully led and influenced clinical teams within community or health care settings.

In return, we offer a competitive package, with a generous 30-day annual leave entitlement, and 6% employer pension contribution.​

We also offer access to additional therapy training including NET and EMDR, access to high quality clinical supervision and an opportunity to hold a small case load alongside your management practice.​

You will also have the opportunity to closely with the Head of Clinical Services and to attend a range of forums and working groups to support the clinical development of Freedom from Torture.​

Freedom from Torture is committed to showing the salary for all advertised roles and not negotiating salaries for roles, in light of evidence that this contributes to structural inequality. Our policy is that all appointments will be at the start of the salary range but successful candidates will have the opportunity to move up the scale over time. The progression up the salary range is reviewed on an annual basis and subject to affordability. For this role, the salary range is £54,520 - £63,243 per annum.

To view the Job Description and Person Specification, please visit our website.​

To be considered for this role it is mandatory that at the point of application you must provide a CV and a cover letter addressing the job description and person specification. You must also provide proof of your professional accreditation status relevant to the role.

Freedom from Torture is dedicated to healing and protecting people who have survived torture. We provide therapies to improve physical and mental health, we medically document torture, and we provide legal and welfare help. We expose torture globally, we fight to hold torturing states to account and we campaign for fairer treatment of torture survivors in the UK.

We campaign for national and global change, using evidence from our services and survivor voices to protect and promote survivors' rights and hold torturing states to account. We are proud to play a significant role in the global anti-torture movement. Survivors, active and empowered, are at the centre of all of our work.

Freedom from Torture is committed to its responsibilities under safeguarding and expects all staff and volunteers to share this commitment. This post is subject to an enhancedDBS disclosure, as well as a need for full employment history and up to date employment references.

Freedom from Torture is an equal opportunity employer. People with lived experience of torture or asylum, from Black, Asian and minority ethnic backgrounds, LGBTQIA+ individuals and people with disabilities are strongly encouraged to apply.

We reserve the right to close the vacancy early if we receive a high volume of applications.

Head of Finance
Education for Industry Group
Full-Time
Permanent
Electra House – London, Moorgate EC2M 6SE

About the role

As Head of Finance for EFI Group, you will play a pivotal role in safeguarding the Group’s financial health, enhancing operational insight, and supporting strategic decision-making. 

Reporting directly to the CFO, you’ll lead a high-performing finance team, deliver insightful financial reporting, and act as a key business partner across all functions and subsidiaries. You will take a lead on month-end processes and reporting and preparation for the annual audit. You’ll also line manage, coach, and support junior finance team members, while providing accurate and timely financial information to budget holders across the organisation. Experience with developing integrated finance systems (Sage Intacct is in use) and the ability to work independently are essential. This is an exciting opportunity to contribute to a collaborative finance team where your expertise will directly support key financial decisions and continuous improvement.

About you

• Qualifications: CCAB qualified (ACCA, CIMA, ACA).
• Experience and Team Leadership: Proven experience in a similar finance role, including managing a team.
• Expertise: Strong knowledge of double-entry bookkeeping and key accounting functions such as reconciliations and ledger management.
• Passion: Proactive, flexible, and a collaborative team player.
• Gravitas: Comfortable with business partnering at all levels of the business and liaising with external auditors and banks as needed.

If you feel your skills and experience would fit well within our team and you meet many, but not all of our listed qualifications for this role, please apply or get in touch with our Recruitment Team to discuss further. 

Why The EFI?   

We foster a culture where our team members can lean on each other, recognise each other, and celebrate together! At EFI, we prioritise your growth and wellbeing with a range of fantastic benefits, including:

• Funded professional qualifications, personal growth allowance and annual CPD.
• Generous and flexible leave options, including an around-the-world trip after five years of service.
• Market-leading family-friendly pay, including six months of fully paid maternity, adoption, and shared parental leave.
• Monthly wellbeing allowance and financial loan options to support your financial health. 

Salary:   

From £58,000 to £60,000 per annum, subject to qualifications and experience 

How to apply/Next Steps:   

Create an account via our website, click 'Start Application' and submit your completed application form. Please note as we are an education provider, we will need a completed Application Form.

Closing Date: 

8am on Tuesday, 9 September 2025. 

More Information/Contact us: 

For more information about the EFI Group, visit our EFI website and refer to the job description. 

The EFI is fully committed to safeguarding and promoting the welfare of young people and vulnerable adults. Candidates offered positions will be required to undergo thorough safeguarding background checks as a condition of the offer.

Thank you for sharing our values and commitment to student safety.

Imagine a role where your creativity helps connect supporters to a powerful mission, raising vital income so more children facing disadvantage can discover their connection with the land that sustains us all.

We’re looking for a multitalented Digital Marketing Officer who has a passion and skill for creating captivating and emotionally driven content, who can also support fundraising campaigns and drive optimisation through user feedback and data analysis. You’ll be confident with writing copy for websites and newsletters, creating social media posts, and working with design tools to produce digital materials that inspire people to donate, support, and champion our cause.

This is a new and significant role for our charity, offering the chance to contribute fresh ideas and see the direct results of your work. You’ll be joining a highly supportive, creative and digitally literate team committed to using digital innovation to help ensure every child, no matter their circumstance, has access to impactful food, farming and nature-based education.

This role involves travel and occasional overnight stays (with mileage reimbursed) across England and North Wales. While we prioritise the use of public transport this is not always feasible. Therefore, a valid driving licence is essential for this position.

Key Responsibilities:
 

Collect and Curate Impact Content

• Create compelling, emotionally resonant stories and visual content that demonstrate our impact, working closely with colleagues to ensure all materials are brand-aligned, accessible, and consistent in tone and style.

Design Campaign Materials and Reports

• Deliver digital campaigns by tailoring communications for key donor audiences, continually testing to optimise reach and engagement.

Digital Communications Oversight

• Manage social media content in partnership with the Digital Manager, using analytics to optimise performance and identifying emerging digital trends to enhance supporter engagement and income.
• Collaborate across teams to improve supporter journeys and digital engagement, while motivating ambassadors and influencers to amplify our reach and grow income.
   

About The Country Trust

The Country Trust believes every child should discover first-hand the connections between the food they eat, their own health and the health of the planet. We are the UK’s leading educational charity on a mission to connect children with the land that sustains us all.

When we don’t understand where food comes from, how it’s grown, or have the chance to spend time outdoors, there’s a significant knock-on effect for our health and the environment. Through nearly 50 years of programme delivery, we know children facing disadvantage often have the most to gain from this connection but are least able to access it.

Through food, farming and countryside experiences, our mission is to empower children to be confident, curious, and create change in their lives and the world around them — so that they and society thrive.

You will raise awareness of crime prevention and share stories about communities around the country. As we are a small team, we need to be flexible and support each other, which adds variety to the role. One day you might be creating content for our social media channels, and the next you might be welcoming a Minister to the office.

We are looking for a team-player with excellent written, verbal and digital communication skills. You’ll need to have good attention to detail and be proficient in social media and video production.

You’ll also need to be willing and able to help upskill our volunteers to be able to produce social media content. Being a national organisation across two countries, this role may require some travel to get out and about and support our members.