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Mind Jobs in Lancashire

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Lancashire Mind, Chorley, Lancashire (On-site)
£24,337 per year
Posted 6 days ago
Mind in Enfield and Barnet, Remote
£55,692 FTE / Actual £22,777 (based on 14 hours per week)
Posted 3 weeks ago Quick Apply
Alzheimers Society, Remote
£29,969 - £33,298 Per Annum (Pro Rata)
Posted 1 day ago
Alzheimers Society, Remote
£29,969 - £33,298 Per Annum
Posted 1 day ago
Closing in 6 days
National Deaf Children's Society, Remote
£30,796 - £34,000 per year
Seeking an experienced and enthusiastic individual to join the National Deaf Children's Society as Fundraising Compliance Officer
Posted 1 day ago
Closing in 3 days
The Mason Foundation, Remote
£25,500 - £27,000 per year
Posted 3 weeks ago Quick Apply
Page 1 of 1
Remote
£30,000 - £35,000 per year
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

The Role

The Supporter Journey Team is responsible for delivering world-class behavioural journeys for our charity partners.

You will ensure that we are continuously providing the best supporter journeys in the sector by designing, building, delivering and optimising omni-channel behavioural journeys at scale, in turn delivering value to our clients.

Working across both Social Mind and Social Sync, you will join an existing team reporting into our Campaign Manager and you will ensure all our charity partners and their supporters receive personal, bespoke communications to maximise fundraising for our charity partners.

Key Responsibilities

  • Design and Development:
    • Develop comprehensive, integrated journeys for supporters across multiple channels.
    • Ensure these journeys are behavioural and provide a great stewardship experience for supporters.
  • Performance Analysis:
    • Monitor and evaluate the effectiveness of supporter journeys.
    • Analyse key metrics to assess the contribution of these journeys to overall goals, for example, email open and click through rates.
  • Optimisation and Supporter Experience:
    • Identify areas for improvement within existing journeys.
    • Propose and implement enhancements based on testing and learning outcomes.
    • React to key performance indicators (KPIs) to pinpoint opportunities for journey improvements to help drive campaign performance and income.
    • Make data-driven decisions to refine and improve the journeys.
    • Commit to delivering a high-quality experience for all supporters.
    • Address and resolve any issues impacting supporter satisfaction promptly.

Skills and Knowledge

  • Experience of designing, creating and delivering outstanding supporter experiences that increase engagement, fundraising rates and average value.
  • Ability to understand our charity partners objectives and translating that into exceptional supporter experiences at scale.
  • Ability to analyse data and make recommendations that improve fundraising and the supporter experience.
  • Meticulous attention to detail.
  • Experience of writing stewardship copy and ability to adopt different charity’s tone of voice.
  • Experience of using communication software.
  • Be comfortable operating in a fast paced start up environment, working efficiently at pace with available resources.
  • Basic understanding of Charity Law, Data Protection Law, The Fundraising Code of Practice, and other relevant marketing and fundraising standards across the UK

Application resources
Application Instructions

Equal Opportunities Statement

We are an equal opportunity employer and believe in the power of a diverse, inclusive team.

We welcome all applications from all suitably qualified people, regardless of race, sex, disability, religion / belief, sexual orientation or age.

Please let us know if you require anything which would enable your success throughout our interview process.

We cannot offer visa sponsorship and you must be able to work in the UK.

Posted by
Social Mind View profile Organisation type Non Charity Employer Company size 21 - 50
Refreshed on: 24 October 2024
Closing date: 15 November 2024 at 17:00
Tags: Campaigns,Fundraising,Digital,Customer support,Data Analysis,Partnerships,Digital Fundraising

The client requests no contact from agencies or media sales.