Turn2us jobs

Welfare Benefits Programme Manager
Salary: £39,600 p.a
Contract: Full-time, Permanent
Location: Head Office in Hammersmith, London W6 7NL with opportunities for flexible working

Do the levels of financial insecurity and injustice in the UK leave you seething and impatient to have a real impact on making things better? Are you an expert in leading the delivery of advice and information products to as wide an audience as possible though networks of partners and advisers? Are you passionate about reaching across the digital divide? The Welfare Benefits Programme Manager leads an expert team delivering our market-leading Benefits Calculator and other exciting new tools to improve access to benefits for those who need them the most. We know this work has a serious social impact. Last year alone, 2.5 million people used our benefits calculator to understand what welfare benefits they were entitled to claim.

Turn2us is a national charity tackling poverty and the structural causes of poverty. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.

If you’re an advice delivery expert and leader, particularly with experience or knowledge of the benefits system, who wants work that will stretch your intelligence and creativity, who is willing to be led by the people you want to support and who genuinely wants to have an outsized impact, we really want to meet you!

Turn2us is an equal opportunities employer and welcomes applications from members of all communities. It is committed to equality of opportunity, inclusion and diversity. We encourage and welcome applications from all parts of the community regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Turn2us wants to enable an environment where everyone is kept safe from harm and can thrive. We are committed to safeguarding everyone involved in our charity and the work we do. You can read a safeguarding policy on the Turn2us website.

We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are contractually required to work from the office a minimum of 4 days a month. Some roles may be required to be in the office more often than this and this will be agreed with the hiring manager upon starting at Turn2us.

Closing date: 11:59pm, 31st August 2022

Do the levels of financial insecurity and injustice in the UK leave you seething and impatient to have a real impact on making things better? Are you passionate about providing tools and support for anyone trying to address these issues in their communities? The Community Adviser Content Officer creates e-learning content and information resources for advice givers in communities using our Benefits Calculator, Grant Search and other information programmes, as well as information support for our Local Programmes team.

Turn2us is a national charity tackling poverty and the structural causes of poverty. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.

If you’re a skilled content professional (having worked in benefits or financial information delivery is desirable but not essential) who knows how to make learning management systems or e-learning sing, who wants work that will stretch your intelligence and creativity, who is willing to be led by the people you want to support and who genuinely wants to have an outsized impact, we really want to meet you!

Turn2us is an equal opportunities employer and welcomes applications from members of all communities. It is committed to equality of opportunity, inclusion and diversity. We encourage and welcome applications from all parts of the community regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Turn2us wants to enable an environment where everyone is kept safe from harm and can thrive. We are committed to safeguarding everyone involved in our charity and the work we do. You can read a safeguarding policy on the Turn2us website.

We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are contractually required to work from the office a minimum of 4 days a month. Some roles may be required to be in the office more often than this and this will be agreed with the hiring manager upon starting at Turn2us.

Closing date: 11:59pm, 29th August 2022

Head Office in Hammersmith, London W6 7NL with opportunities for flexible working

Do you have a passion for meeting and exceeding customer, client or user needs and expectations? Do the levels of financial insecurity and injustice in the UK leave you seething and impatient to have a real impact on making things better? Turn2us is looking for a Contact Centre Manager to lead the relationship with the Turn2us Contact Centre to ensure that our most vulnerable customers have access to the information and programmes that Turn2us offers through the right channel at the right time.

Turn2us is a national charity tackling poverty and the structural causes of poverty. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.

If you’re an experienced contact centre professional who wants work that will stretch your intelligence and creativity, who is willing to be led by the people you want to support, and who genuinely wants to have an outsized impact, we really want to meet you!

Turn2us is an equal opportunities employer and welcomes applications from members of all communities. It is committed to equality of opportunity, inclusion and diversity. We encourage and welcome applications from all parts of the community regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Turn2us wants to enable an environment where everyone is kept safe from harm and can thrive. We are committed to safeguarding everyone involved in our charity and the work we do. You can read a safeguarding policy on the Turn2us website.

We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are contractually required to work from the office a minimum of 4 days a month. Some roles may be required to be in the office more often than this and this will be agreed with the hiring manager upon starting at Turn2us.

Closing date: 11:59pm, 2nd Sep 2022

Do you believe everyone has the right to enough to live on?  Are you excited by the ambition in Edinburgh to eradicate poverty by 2030?  Are you committed to working in a way that ensures dignity and equity to those of us in financial need?

In Edinburgh, Turn2us Edinburgh Trust provides a local grants programme, delivered through a network of referral partners, in order to reach individuals and families who are excluded from financial security due to the barriers they face.  We provide direct financial support to help uplift and improve the lives of people affected by poverty.

As Caseworker, you will manage the distribution of grants from the Edinburgh Trust Funds: providing support to individuals in financial hardship in collaboration with referral partners, whilst ensuring dignity, and equity at all times.

You will have broad knowledge of working in the charity sector and in benefits and welfare in Scotland, with experience in grant making and advice and information providing in this area of your work. The role sits at the heart of the support we deliver in Edinburgh. 

Turn2us is an equal opportunities employer and welcomes applications from members of all communities. It is committed to equality of opportunity, inclusion and diversity. We encourage and welcome applications from all parts of the community regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Turn2us wants to enable an environment where everyone is kept safe from harm and can thrive. We are committed to safeguarding everyone involved in our charity and the work we do. You can read a safeguarding policy on the Turn2us website.

We offer flexible working patterns, both in terms of hours and remote working.

Closing date: 11.59pm 17th August 2022

Do the levels of financial insecurity and injustice in the UK leave you seething and impatient to have a real impact on making things better? Are you an expert in welfare benefits, dedicated to improving access to the benefits that your clients are entitled to? The Welfare Benefits Specialist is a vital part of the team delivering this work. We can promise that the level of impact of our work together will exceed anything you can achieve doing face to face work. For example, last year alone, 2.5 million people used our benefits calculator to understand what welfare benefits they were entitled to claim.

Turn2us is a national charity tackling poverty and the structural causes of poverty. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.

If you’re a benefits expert who wants work that will stretch your intelligence and creativity, who is willing to be led by the people you want to support and who genuinely wants to have an outsized impact, we really want to meet you!

You will help us develop, review and contribute to the creation, maintenance, improvement and expansion of our range of welfare benefits information resources, including the Turn2us Benefits Calculator and content specifically targeting priority audiences.

With extensive, up-to-date, in-depth knowledge of welfare benefits, good knowledge of GDPR and data sharing protocols and experience of working within the welfare benefits advice or legislation sectors, and have a solid understanding in providing advice and information in the charity or social enterprise sector.

Turn2us is an equal opportunities employer and welcomes applications from members of all communities. It is committed to equality of opportunity, inclusion and diversity. We encourage and welcome applications from all parts of the community regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Turn2us wants to enable an environment where everyone is kept safe from harm and can thrive. We are committed to safeguarding everyone involved in our charity and the work we do. You can read a safeguarding policy on the Turn2us website.

We offer flexible working patterns, both in terms of hours and remote working.

Closing: 11:59pm, 24th Aug 2022 BST

Head of Insight & Impact 
Turn2us
c£50,000
London/hybrid
Permanent, full time 

Do you believe everyone has the right to enough to live on? 

Do you believe that shifting power to people living in financial insecurity will help create the changes needed to dismantle the systems that cause inequity and build something better? 

Turn2us is a national charity tackling poverty, we make grants to people living in financial insecurity and provide information to support people to understand their rights to social security, and other grants they may be able to access. We are working to break down the barriers that cause poverty including racism, gender inequality, classism, ableism and homophobia.

The Head of Insight & Impact leads the Insight & Impact department within the Impact & Innovation directorate. This is an essential role for Turn2us in helping us to improve our programmes and influencing to better serve the people we exist for. 

Your department analyses insights from research, data and impact monitoring and partners with teams across the charity to embed learning and act based on these insights. You will work with a team of specialists and balance the deep skills of your line reports with building analysis and evaluation skills in other teams so that we can foster a culture of learning. You will work strategically with Heads of Programmes and Influencing to design a framework to ensure our insight and impact work aligns to and strengthens our integrated programmes approach.

As part of the broader Impact & Innovation leadership team, you will look at the links between insight and impact, and our other areas of work - digital and design delivery, innovation, planning and strategy development, and project management. You will provide excellent leadership and management, both to your own team and to the directorate as a whole. 

As a member of the Organisational Management Team you will be responsible for developing shared priorities and annual objectives for the charity and contributing to Turn2us’s wider leadership culture.

This pack provides information about our work, structure and our plans for the future. You will also find specific details for this role and information on how to apply. 

We would love to hear from you.

How to apply
Application is CV and Supporting Statement.

The closing date is midnight on Sunday 21st August
First interviews will be held W/B 22nd or 29th August
Final interviews will be held W/B 29th August or 4th September

If you would like an informal and confidential discussion about this role or Turn2us in order to help you decide whether or not to apply please contact:

Carroll Lloyd, Director, NFP Consulting. Contact details in our website listing

Head Office, Hammersmith, London W6 7NL and homeworking

Do you have a passion for meeting and exceeding customer, client or user needs and expectations? Do the levels of financial insecurity and injustice in the UK leave you seething and impatient to have a real impact on making things better? Turn2us is looking for a Customer Experience manager to lead on developing customer journeys around welfare benefits, income maximisation, referrals to other services, and more, for 8 million users. Working in collaboration with experts in Welfare Benefits, Income Maximisation and our Contact Centre, you will build a deep understanding of our customers’ experiences, the journeys they need to take to meet their needs and goals, and how Turn2us and our partners can form a supportive part of those journeys.

Turn2us is a national charity tackling poverty and the structural causes of poverty. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.

If you’re an experienced CX leader who wants work that will stretch your intelligence and creativity, who is willing to be led by the people you want to support, and who genuinely wants to have an outsized impact, we really want to meet you!

Turn2us is an equal opportunities employer and welcomes applications from members of all communities. It is committed to equality of opportunity, inclusion and diversity. We encourage and welcome applications from all parts of the community regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Turn2us wants to enable an environment where everyone is kept safe from harm and can thrive. We are committed to safeguarding everyone involved in our charity and the work we do. You can read a safeguarding policy on the Turn2us website.

If you join us at Turn2us, you will start on 25 days annual leave per annum (prorated for part time workers). Each year in the month you joined, you will receive additional years leave up to a maximum of 30 days. On top of this you will receive bank holidays. The charity also offers 2 volunteering days per year to allow staff to gain experiences and skills outside of work for example at a food bank or becoming a trustee at another charity.

We offer flexible working patterns, both in terms of hours and remote working.

Closing: 11:59pm, 24th Aug 2022

Prospectus is pleased to be working with Turn2us to recruit their new Major Donor Manager. Turn2us believe no one in the UK should live in poverty. With a deep, committed, and impatient drive to support people to build financial security equitably across the UK, there could not be a more important time to join.

Turn2us are a flexible employer and you can learn more about the wider benefits package here. At Turn2us all employees are contractually obliged to come into the office a minimum of 4 days a month, specifics to be worked out within their teams.

The Major Donor Manager will primarily be responsible for an effective and systematic major donor programme for the organisation, building on existing relationships with supporters and identifying and developing new prospect major donors. Reporting to the Head of Philanthropy, you will deliver a cohesive major donor strategy, nurturing relationships with donors and ensuring new supporters are engaged and retained in the long term.

The selected candidate will have demonstrable experience of securing five figure gifts and will also have experience of achieving income against agreed targets. You will have highly developed interpersonal and communications skills and will enjoy networking and influencing. The Manager will also have experience of exceptional donor stewardship programmes and will be passionate about supporting people across the UK experiencing unpredictable employment, holding down several jobs to make ends meet, and dealing with the impact of structural instability in communities.

If you have any disability and would like assistance with completing an application then please contact Ryan Burdock at Prospectus.

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.

At Prospectus we invest in your journey as a candidate and are committed to supporting you in your application. In order to apply please submit your CV in the first instance and begin to prepare your supporting statement. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to speaking with you soon.