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Job title: Counselling Support and Outreach Coordinator - South and West Wales
Reports to: Therapies Assessor and Service Manager
Salary: Salary of £24,840 per annum
Location: Hybrid with at least 1 day per week in Head Office in Llantrisant, with travel around area covered. Office attendance expectations may change depending on candidate.
Hours: Full-Time, 37.5 hours per week
Post No: 2WCSOCFT1
Objective:
2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under.
Aims:
- Ensure every Emergency Department and Critical Care unit has a suitable bereavement suite
- Ensure that bereavement boxes are available at each of these hospitals
- Ensure that immediate bereavement support is available for all affected by the sudden death of a child or young person
- Provide a professional counselling service and complementary therapies for those affected by the sudden death of a child or young person
- Provide support to individuals who witness the sudden death of a child or young person
- Provide support and training to professionals from any sector who may be affected by the sudden death of a child or young person
- To advocate and campaign on behalf of suddenly bereaved families
Our values and commitment:
Our work is rooted in values. They are the foundation of who we are as a team, how we operate as a service, and how we support those who place their trust in us during incredibly difficult times. Our values are not aspirational, they are lived, embedded, and non‑negotiable.
We are guided by Compassion in everything we do, ensuring that people feel heard, respected and cared for with empathy and kindness. We are Bold in our thinking and our actions, speaking up when it matters and striving to make meaningful change rather than settling for what is easy. We hold ourselves to the highest standards of Excellence, always seeking to learn, improve and deliver the very best support possible. And we believe deeply in Community, working together, supporting one another, and recognising that we are stronger when we act with unity, trust and shared purpose.
Because our values are so central to our culture and our service, we are clear and upfront: we will only recruit people who genuinely reflect and believe in them. Skills and experience are important, but values are essential. We are looking for people whose behaviours consistently demonstrate compassion, boldness, excellence and community, both within the team and in how they engage with those we serve.
If our values resonate with you, and you are committed to bringing them to life every day, then we would welcome your application and the opportunity to get to know you.
2wish Cymru & 2wish:
2wish has been established since 2012 and has grown from strength to strength. During tis time, we have worked tirelessly to embed our service and ensure that the offer of support is made at the point of death. We offer an immediate, consistent, high-quality and compassionate service to all individuals affected by the sudden and unexpected death of a child or young person aged 25 and under in Wales and the bordering counties in England, including; Cheshire, Shropshire, Herefordshire, Worcestershire, Gloucestershire, Avon and Somerset, with the plan to continue to roll out support to the whole of England. We work in partnership with professionals who refer int the charity on behalf of families, so they don’t have to trawl through the internet for an organisation who may, or may not, be able to support. We provide immediate, and ongoing, support and are here for as long as our families need us.
Context of role:
2wish supports anyone affected by the sudden and unexpected death of a child or young person aged 25 and under. We are a largely self-funded charity providing support across Wales and in the bordering counties with England, providing immediate casework support, as well as ongoing aftercare services including counselling, alternative therapies, play therapy, support groups, support events and a respite cottage.
Main duties:
Service:
- To coordinate support services including counselling, complementary therapy and play therapy for bereaved individuals
- To receive and contact historic referrals directly from professional agencies, bereaved individuals, or the immediate support team
- To contact all individuals within 48 hours of receiving a support service referral
- To liaise with counsellors, complementary therapists and play therapists to arrange and coordinate support
- To recruit new counsellors and therapists within your geographical boundaries and surrounding areas and build a community of therapists to engage with 2wish
- To deliver awareness training to secondary referral partners in healthcare settings, schools and workplaces on the use of the bereavement boxes, referring into the charity and bereavement awareness
- To set up, coordinate and support in the delivery of the focus support groups
- To plan, organise and attend bi-monthly family and sibling events
- To set-up, coordinate, and chair quarterly 2wish Practitioner Forums for those working to support bereaved individuals
- Attend any other relevant forums
- To co-manage, maintain, and monitor the 2Wish Families Facebook page and ensure appropriate and upto-date content
- To co-manage, maintain, and monitor the Counsellors and Therapists Facebook page and ensure appropriate and on-going training and guest speakers as required
- To send one-year anniversary thinking of you cards to bereaved families
- To work consistently to raise awareness of 2wish in the community and with key partners
- Contribute on the social media platforms maintained by 2wish
- Support in the planning of and attend the annual 2wish Conference
- To submit monthly/quarterly/annual reports to management as required
- To signpost and/or refer to other agencies as required that can provide support as needed
General:
- To be responsible for organising own work agenda, time management and administration
- To keep clear and up to date records on database of activities with families and any ensuing action
- To promote the on-going work and continued support that 2wish can offer
- To work as part of a team providing support to suddenly bereaved families
- To work alongside support team and maintain a seamless approach to service delivery
- To maintain a high degree of confidentiality in accordance with the charity’s policies
- To show respect and sensitivity for the cultural and religious beliefs of families
- To undertake learning opportunities and seek them out for the team
- To adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety and Lone Working; and to be proactive in implementing new safe working practices as appropriate
- To attend weekend and evening community events in support of the charity as necessary
- Participate as and when required in team meetings and one-to-one meetings, and undertake, as appropriate, courses/training/other developmental activities, which is relevant to the role
- To contribute to the evaluation and monitoring processes to ensure effectiveness of services and activities provided
- Contribute on the social media platforms maintained by 2wish
It is the nature of the work that tasks and responsibilities are in many circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their job description may have to be undertaken.
This role is subject to a DBS check.
What we do for you:
Contract type: Permanent
Hours: Normal office hours are 9am - 5pm, Monday to Friday, although alternative hours may be worked with line manager agreement. Work outside office hours may sometimes be necessary and will be compensated for by time off in lieu.
Annual leave: 28 days plus bank holidays. Annual leave steadily increases after five years of service. Annual leave and statutory holidays are calculated on a pro rata basis where applicable.
Pension: 2wish operate a contributory pension scheme. 2wish will auto-enrol you into the scheme in accordance with it's auto-enrolment obligations. Full details of the scheme will be provided to you once you are enrolled, including the minimum level of contributions that you will be required to make during your membership (current contributions - employer 3% and employee 5%).
Mileage: A fixed rate allowance is payable for agreed mileage in accordance with our expense policy, undertaken on 2wish business in a private vehicle, over and above your usual journey to your workplace/s.
Location: This post is hybrid based with some travel across the region you are covering, as well as the office.
Additional benefits for our employees:
- An 'Employee Assistance Programme, ' including wellbeing support
- Free parking on 2wish premises
- Free branded 2wish clothing
- An extra annual leave day on your birthday
- Incremental increase in holiday entitlement based on length of service
- Paid sick leave
- Discounts for personal purchases on 2wish Merchandise
- Discounted tickets to UK 2wish events for staff and family
- Extra holiday entitlement when taking part in 2wish overseas events
- Tools/equipment required for the performance of duties
- Reimbursement of work expenses
- Bright Exchange employee discounts
- Auto-enrolment into company contributory pension scheme after 3 months service
How to apply:
Please return a CV and covering letter, or a CV and two-minute video, by email.
Closing date: Friday 5th June 2026
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Only those applicants that have been shortlisted will be contacted for an interview.
I in 20 young people will have experienced the death of one or both of their parents by the age of 16 (Parsons, 2011). Do you believe that children and young people should not be alone on their bereavement journey? We do, help us to achieve our vision across Surrey and nearby areas of West and East Sussex and Kent.
Who we are
We are a medium sized charity supporting children and young people in Surrey and surrounding areas who have been bereaved or who are facing the bereavement of a close family member. We are the only charity in our local community providing a range of services that give the opportunity for children and families to come together in person. We know we make a difference to children and young people at a really difficult time and support them to move forward with their lives.
About the role
Our current director has had to leave for health reasons. We are seeking an exceptional and inspirational leader to focus on income generation and sustainability who shares our values of compassion, integrity and collaboration. We are aiming to reach all children and young people in our local communities who need our support through their bereavement journey . This is a broad role in an ambitious organisation with limited resources, it involves a mix of operational, strategic and external facing activities.
Main purpose of the role
Provide strategic direction by leading the senior managers across the organisation.
- To ensure income supports financial stability and growth of our services.
- To increase our service’s visibility & impact and widen our reputation as an expert organisation.
- To ensure the charity fulfils its legal, statutory and regulatory responsibilities.
Principal Duties & Responsibilities
- Work on behalf, and with the Board of Trustees to develop a Strategic plan to ensure the ongoing sustainability, growth and success of Jigsaw South East
- Act as a strong figurehead for the charity; a positive ambassador with our current and potential funders.
- Lead the Senior Management team.
- Lead on all aspects of income generation, with direct work on grant applications and driving diversifying income generation opportunities.
- To be a positive leader and role model for employees and volunteers.
- Promote the work of the charity to supporters, businesses and the community, representing the charity externally in raising awareness of the charity’s work and develop income generation
- With the Trustees, manage the charity effectively, ensuring that its financial security is maintained and enhanced.
- To develop and manage relationships with patrons, trustees and ambassadors and to take the lead for the AGM.
- Work with Finance and Resources Manager to deliver against budget.
This is a hands-on role to really get involved in income generation and with direct line management responsibilities.
Who we are looking for
We are looking for a proven leader, with charity experience with enthusiasm for our vision. They will have skills in income generation, fundraising, relationship building, managing a small team of dedicated staff and managing limited resources to provide the largest impact for our children and families. Jigsaw South East is committed to equal opportunites and welcomes applications from all sections of the community.
The client requests no contact from agencies or media sales.
Make a real impact in South Kilburn! The OK Club is hiring a CEO to manage and lead the organisation as we continue to develop our presence and impact in our neighbourhood.
Thanks to funding from John Lyon’s Charity, we’re looking for a visionary leader, who is motivated by their Christian faith and who can inspire and equip our team and work with us to develop and deliver our strategic development plan. If you’re someone who loves young people and community, and is passionate about seeing people flourish, we want to hear from you!
Started by students and graduates of Oxford University (hence the OK in our name - Oxford Kilburn) The OK Club has been providing activities for children and young people for the past 60 years and we have exciting plans for our next phase of development.
As well as continuing our programme of youth and children’s activities, over the last couple of years we have also expanded our provision to make the club building available to the wider community. Taking an asset based approach, our Community Animator enabled us to open our doors and connect in a new way with our neighbours.
As CEO you will be responsible for overseeing three key areas -
- our youth & children’s work,
- our community engagement, and
- our building.
Applicants will have proven experience of leadership in a charity or community context. The ability to work positively with young people is essential, and experience of managing a building and budgets is also important.
Our funding from John Lyon is initially for three years but we anticipate that, with a brilliant new CEO our funding will grow to make the post sustainable.
The OK Club is located in South Kilburn, North West London. We currently find ourselves in the middle of a building site (quite literally) and that our neighbourhood is changing drastically. Brent Council are continuing their massive regeneration project - demolishing all existing tower blocks and replacing them with new ones, with a greater number of housing units. While much around us is changing, our desire to support children and young people with play and development opportunities is as strong as ever.
The OK Club currently has:
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A part time Youth Work Development Officer who oversees our youth work programme.
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A part time Building Manager.
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A part time Community Animator.
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A part time Children's Worker.
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Four interns (two full time and two part time, shared with churches), usually from abroad on gap year schemes.
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Christian Holt House which can accommodate up to five further individuals who live as part of the missional community and are required as part of their tenancy to contribute to Club activities.
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A small but important number of volunteers are recruited from among parents and the community generally. We are keen to grow this team, particularly with older young people and other members of the local community.
Our site contains the following facilities:
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A sports hall
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3 x activity spaces
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A kitchen
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Garden
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Two upper floors which are currently rented out to other organisations.
We have been funded by Brent Council to renovate our Sports Hall and have ambitious plans for our whole site development in the coming years.
The work of the OK Club is overseen by a Management Committee (Trustees) who meet every two months, and the post will be Line Managed by one of the Trustees.
Inclusion & Diversity:
The OK Club strives to be a diverse and inclusive place where we can ALL be ourselves. We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background.
Safer Recruitment:
The OK Club is a Safe Recruiter and will require all applicants to undergo a DBS disclosure as well as taking three references. A criminal record is not necessarily a bar to working for us but must be declared on application.
Timetable: (subject to amendment)
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Post advertised - 18th May 2026
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Closing Date - 7th June 2026
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Shortlisting will take place in the following week and interviews will take place, week commencing 15th June.
The successful candidate may start as soon as they are available and appropriate checks have been carried out.
Application Process:
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Applications must be received by the deadline on our approved application form.
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Any expressions of interest received through Indeed, Charity Job or other online platforms will be sent the application form to complete and an application won’t be considered until a fully completed form is received.
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All applications will be acknowledged and considered in our shortlisting.
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Applicants who are shortlisted will be invited for an interview which will likely consist of a presentation, a task, and standard panel interview.
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The recruiting panel reserves the right to request a second interview if they feel this is appropriate.
When you are completing the application form, please pay particular attention to the essay section which is where you can tell us how you fit the criteria listed in the person specification.
The client requests no contact from agencies or media sales.
