Administration support jobs

Hofesh Shechter Company seeks a Head of Finance and Operations to join our leadership team at Somerset House. This pivotal role manages strategic three-year budget planning and core functions including Finance, HR, IT and Governance. 

Reporting to the Executive Producer, you will provide essential oversight to help achieve our creative and commercial goals. In this role, you will be expected to actively drive an entrepreneurial culture by adding your voice and ideas to the exploration of new income streams and providing the financial analysis and insight needed to strengthen fundraising initiatives and core business functions.

We require an experienced professional with accountancy qualifications and strong operational skills to oversee business functions and strategic planning. A supportive leadership style is essential.Knowledge of the arts or charity sector is required; experience with Theatre Tax Relief and NPO funding is highly desirable.

Interim Senior People & Culture Officer
Location: Farringdon (2days/week, hybrid working pattern)
Contract: Temporary, 3months (full time hours)
Salary: £230/day (through umbrella)

An established national charity is seeking an experienced Senior People & Culture Officer to join their People, Culture & Governance team during a period of significant organisational change.

This is a hands-on, project-focused role supporting organisational change, policy development, and core People operations. You will work closely with the Head of People & Culture to coordinate change initiatives, review and update policies, and ensure smooth operational delivery across the employee lifecycle.

Key Responsibilities:

• Support the planning and coordination of organisational change activities
• Provide project support, including tracking progress, preparing documentation, and drafting communications
• Contribute to the review and development of People policies, ensuring alignment with legislation and best practice
• Provide professional first-line People advice to managers and employees
• Support recruitment, onboarding, and wider employee lifecycle administration
• Maintain accurate HR systems, records, and reporting
• Assist with employee relations case coordination and documentation
• Contribute to improvements in systems, processes, and ways of working

About You:

• Proven HR/People experience, including involvement in organisational change projects
• Strong understanding of employment law and best practice
• Confident supporting employee relations matters
• Highly organised with the ability to manage multiple priorities
• Discreet, professional, and comfortable handling confidential information
• Proactive and able to work independently while supporting senior stakeholders

This is an excellent opportunity for an experienced People professional who thrives in change environments and enjoys balancing operational delivery with project work.

For a confidential discussion, please reach out to Annabelle at MLC Partners.

Use your communication experience to build the migration justice movement’s defiance and strength at a pivotal moment.

About Right to Remain

Right to Remain is a national migration justice organisation, working with hundreds of communities and groups across the UK. As a key anchor organisation within the migration justice movement, we uniquely combine sharing public legal education that democratises knowledge, facilitating strategic convenings that harness radical solidarity, and campaigning and community organising that builds power, further empowering people to establish their right to remain and collectively challenge injustices of the immigration and asylum system.

About the role

This role is for an experienced Communications Officer who wants to put their skills to work supporting Right to Remain to build knowledge, radical solidarity and power in the face of escalating attacks on the rights and dignity of migrants, refugees, and people seeking asylum.

You will use strategic, thoughtful communications to amplify lived experience of the asylum and immigration system, showcase grassroots organising, and promote our expert public legal education resources and training. Your work will empower more people to understand and exercise their rights, and support grassroots community groups and allies to guide, and stand in solidarity with, people navigating the hostile asylum and immigration system.

You will have experience building and engaging communities around social justice through targeted digital communications. Day to day, you will collaborate within our small team to produce email, social and web content that demystifies public legal knowledge and showcases community power. You will also co-create content with These Walls Must Fall campaigners to share their stories, and help set out the impact of political decisions in the press. 

About you

You are an experienced communicator with excellent written skills and a strong ability to develop clear, engaging messages for different audiences.

You bring a genuine commitment to migration justice and care deeply about centring the voices of people with lived experience.

This is not an entry-level role. You are confident working independently within a small, collaborative team, taking guidance while proactively identifying priorities, opportunities, and risks. We’ll give you creative freedom, and your work will have a tangible impact in helping our organisation develop at a crucial time.

About the role:

This Best Companies Top 50 mid-sized company and Top 10 Charity is looking to appoint an Operations Manager who will be responsible for the efficient operations and security of Rainbow Trust’s offices, operations contracts, vehicle fleet management and core IT infrastructure.

Reporting to the Director of Finance & Operations, you will organise and manage the activities and contracts that facilitate the smooth running of the organisation, including the management of our facilities contracts and leases for our head office in Surrey and our nine regional offices, and managing our IT systems contracts to ensure the reliability and security of our IT infrastructure.

Managing the central administration budget, as well as our leased fleet of 80 vehicles with the support of the Fleet Administrator, you will develop efficient office procedures, project manage relocations and lead on the negotiation and management of all relevant third-party contracts.

This is a broad ranging role which requires excellent organisation, project management, contract negotiation and relationship management skills.

What we’re looking for:

• A systematic and effective problem solver – you are self-disciplined and analytical and you thrive on providing solutions, delivering high standards, and are skilled in appropriately tailoring your output to a range of different stakeholders for decision-making.

• A self-disciplined multi-tasker who is able to work independently and at a fast pace to meet deadlines – you are someone who perseveres and ensures close follow-up of delegated tasks to deliver consistently high-quality work through to completion.

• A strong verbal and written communicator with a high level of attention to detail – you’re a quick decision maker, who operates well within a defined area of control, basing your decisions on policy and procedures.

• You build strong working relationships both internally and externally – you are driven to achieve results and have the ability to train and support others to make correct decisions

• You work well within established systems, standards and procedures – you are accurate, highly numerate with excellent Excel skills and make fact-based and solution orientated decisions.

Applications will be particularly welcome from those who have demonstrable experience of negotiating and managing contracts and budgets including IT contracts, and knowledge or experience of cyber security.

What we offer:

We are a Best Companies Two-Star rated organisation, an outstanding place to work! We have a range of fantastic benefits that we offer our employees, this includes:

• Flexible working hours to balance home and working life
• Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand
• Company car for front line care posts

• 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)
• Time off in Lieu

• Access to the Blue Light Card Scheme, and other rewards and discounts
• Bike to work, season ticket loan and payroll giving schemes
• A recommend a friend recruitment bonus scheme
• Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year
• Pension scheme where we contribute 5% of your salary and you contribute at least 3%
• The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping
• Robust training and development programmes to support your learning and growth

If you’d like to find out more about these benefits and working with us, click here. More information can also be found in our Candidate Pack.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

Please send your CV and a covering letter highlighting why your application meets the criteria for the role and should be considered above others to us via the link.

Please disclose in your covering letter if you have used AI for any part of your job application.

Interviews will take place at our Head Office in Leatherhead. We will only contact those applicants who have been successful. If you require any adjustments during the interview process, please let us know.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer, and we welcome applications from all backgrounds.

Contract Type: Full-time / 6 Month Fixed-Term Contract

Salary Band:£29,900, plus £2,200 London weighting if applicable

Location: Birmingham, Glasgow, London, Liverpool, Manchester or Newcastle 

Hours: 5 days per week; 9AM-5.30PM (flexible working hours available). 

Start date: 6th April 2026 or ASAP, as agreed with candidate 

The Opportunity   

As a key team member within our Partnerships and Income Development team, you will play a vital role in creating, developing and delivering the Social Mobility Foundation’s Employer Programme and Social Mobility Employer Index - how we inform, influence and positively impact employer-led social mobility, and a source of income generation. 
 

1. Delivery of the Social Mobility Employer Index 

• Deliver the SMEI 2026, including but not limited to: marking entries, creating individual feedback reports for each entrant, creating sector reports for key industries, and gathering feedback to review and update the survey for 2027 

• Maintain accurate and up to date information and process documentation, including the mark scheme used to mark entries, and the process followed to create feedback reports 

• Support with the ongoing development of the digital platform, employer resources and online content, ensuring it is updated in line with the survey and delivers a smooth user journey

• Support with the annual monitoring and evaluation of the SMEI and its impact on employer-led social mobility 

2. Stakeholder management and customer service 

• Provide excellent customer service and stewardship to organisations entering the SMEI throughout the whole customer journey, e.g. preparing and sending regular communications and updates to prospective and live entrants, answering questions received into the SMEI inbox and troubleshooting independently 

• Prepare and deliver feedback calls and presentations for organisations, including Lunch & Learns on social mobility, introductory calls on the SMEI, presentations and webinars about the SMEI, and providing detailed feedback calls on entrants’ performance in the SMEI 

• Support with creating and developing assets and activities to market the SMEI and other products and services including webinars and social media assets 

• Engage with external stakeholders, such as employers, policy experts and social mobility practitioners, to understand key issues and trends relevant to workplace social mobility 

3. Quality standards 

• Stay up to date with the latest research, evidence and on workplace and employer-led social mobility, communicating changes or updates with colleagues, as well as maintaining and updating the evidence base for the SMEI

• Support the annual evaluation of the SMEI and its impact on employer-led social mobility

4. Systems and processes 

• Maintain accurate and up to date records, using SharePoint and our Salesforce CRM to support pipeline management, income tracking and partner records, namely for the SMEI 

• Comply with internal policies such as data protection and our ethical fundraising policy, as well as external fundraising regulations and legal requirements 

5. Team support and collaboration 

• Collaborate across the team to ensure opportunities are aligned across all income streams 

• Champion a collaborative and creative fundraising culture, building internal understanding, support and excitement in fundraising and partnership activities 

Please see full job description attached for more details. 

Benefits

• 36/37 days (England & Wales and Scotland respectively - includes bank holidays) calculated on a pro rata basis with 3 of these days reserved for the annual end of year office closure.
• Cycle to Work Scheme
• 5% Salary sacrifice pension scheme with enhanced matching employer contributions
• Employee Assistance Programme available to staff and their family
• Flexible work options such as hybrid working, flexitime, part-time
• Regular staff team building and business planning “away days”

How to Apply

If you are interested in applying for this role, please head over to our website and answer the following questions:

1)   Why would you like to work at the Social Mobility Foundation? (250 words max.)

2)   What makes you a suitable candidate for this role? Please include specific examples of your experience and skills, with reference to the key responsibilities and person specification for this role. (500 words max.)

3)   The Social Mobility Employer Index involves marking detailed employer submissions and producing high-quality feedback reports. Describe a time when you had to assess complex written information against a set of criteria and produce clear, constructive feedback for an external audience. What was your approach, how did you ensure accuracy and fairness, and what was the outcome? (400 words max.)

Ready to take on a Project and Delivery Manager role where your work supports a meaningful cause?
 
This is a great opportunity to join a purpose-led organisation in the education and research space as a Project and Delivery Manager, supporting the delivery of important research projects that inform educational initiatives and improve outcomes for schools and learners.
 
This role would suit someone who enjoys planning, coordinating, and delivering complex projects, collaborating with a variety of stakeholders, and seeing tangible results from their organisational expertise.
If you have previous experience in project delivery and operations, particularly within a membership, non-profit, or education-focused setting -  this could be the role for you!
 
Role: Project and Delivery Manager
Organisation Type: Purpose-led education/research organisation
Salary/Rate: £24 per hour
Working Arrangements: Hybrid, 3.5 days per week, minimum with at least 50% of working days required to be on site.
Location: Slough / Thames Valley region
Employment Type: Temporary position
Duration: 3 Months approx.
Closing Date: CVs are being reviewed on a rolling basis - early applications encouraged!
 
The Role:
 
As the Project and Delivery Manager, you’ll play a central part in ensuring the smooth operational delivery of a portfolio of educational research projects, from surveys and trials to assessments and evaluations.
 
Your responsibilities will include:
 

• Planning, coordinating, and monitoring project timelines, budgets, and quality standards.
• Leading school recruitment and engagement activities to meet project targets.
• Preparing materials, correspondence, and project documentation.
• Supporting internal teams and external partners to ensure seamless project delivery.
• Training project staff, including coders, markers, and Test Administrators.
• Maintaining accurate records and ensuring data integrity across multiple systems.
• Managing external suppliers and delivery teams to meet project requirements.

 
About You:
 

• Degree-level education or equivalent experience.
• Experienced in supporting or managing projects within professional or non-profit settings.
• Comfortable working with large datasets and tracking multiple workstreams.
• Strong organisational, problem-solving, and communication skills.
• High attention to detail and ability to work independently while contributing to a team.
• Interest in research, education, or programme delivery.
• Experience with Microsoft 365 or project management platforms is desirable.

 
Why Apply?
 
Join a purpose-driven organisation where your work directly contributes to meaningful educational research.
Work on a variety of exciting projects with opportunities to develop and showcase your project management expertise.
Collaborate with a passionate and supportive team while building valuable experience in the non-profit and membership sector.
 
Interested?
 
CVs are being reviewed on a rolling basis - early applications are encouraged.
Apply now to be part of a dynamic, impact-driven team delivering high-quality research projects.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

You will be part of a warm, supportive and forward-thinking community dedicated to nurturing young people academically, emotionally and spiritually. Seeking an ambitious, relationship-driven Development Manager to lead and grow our fundraising, community engagement, and alumni relations activity across our family of schools. This is an exciting opportunity to join a values-led educational trust and play a strategic role in supporting life-changing bursaries, major development projects, and the flourishing of our parent and alumni communities. Working closely with the COO, Heads, Governors, and our dedicated volunteer networks, you will champion a culture of philanthropy, belonging, and long-term support for our schools.

As Development Manager, you will:
Lead the Fundraising Strategy - Design and deliver a long-term fundraising strategy, with a particular focus on bursaries and capital projects
Build and nurture relationships with donors and prospects
Develop a strong, sustainable donor pipeline
Monitor fundraising performance and share regular progress updates with senior leaders.
Line manage the Development Assistant
Grow Our Alumni & Parent Communities
Create a vibrant alumni programme shaped around events, storytelling, and engagement opportunities
Oversee alumni data management and ensure GDPR compliance
Coordinate high-quality alumni communications, reunions, and digital content
Support & Empower Volunteers
Act as the main liaison for parent-led groups, providing guidance and partnership
Support community events such as fairs, auctions, uniform sales and fundraising initiatives
Deliver Inspiring Communications & Events
Work with Marketing to champion development of stories across digital and print channels
Produce engaging content that demonstrates the impact of giving
Plan and deliver stewardship and cultivation events, including receptions, legacy gatherings and giving campaigns.
Oversee development administration, correspondence, databases, and budgets
Travel is required one day a week to their other site in surrey

About You
Proven success in fundraising, development, alumni relations or stakeholder engagement
Exceptional interpersonal and relationship-building skills
Strong written and verbal communication, including ability to create persuasive content
Experience managing multiple projects strategically and efficiently
Confident using CRM systems and working with donor/alumni data
Experience leading or mentoring staff
A proactive, collaborative approach with the ability to work independently
Experience working with senior leadership or major donors
Knowledge of GDPR and charity sector compliance
Understanding of donor stewardship, major gifts or planned giving

If this role is of interest, please apply ASAP with an up-to-date word version of your CV highlighting all your relevant experience. Please do feel free to get in contact to discuss this role in detail or if you have any queries.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Programmes Manager

Wiltshire & Swindon Community Foundation

Devizes / Hybrid • £32,000–35,000 • Full-Time, 37.5 hours per week

Very occasional evening / weekend working

Reporting to Director of Programmes

Wiltshire & Swindon Community Foundation is seeking an experienced and motivated Programmes Manager to join our Programmes team*, helping to design and deliver our open and trusting grant-making to groups and individuals across the County. This role will play a crucial part in ensuring that we maintain and grow our reputation as an informed and flexible funder, delivering circa £2.5m+ of grants per year and realising the ambitions of our 2025–2030 organisational strategy.

The postholder will understand how to build mutually beneficial relationships with a range of stakeholders including applicants for funding, donors, and partners such as our local authorities and infrastructure organisations. This role requires a confident and thoughtful grant-maker, able to manage deadlines and priorities, with excellent verbal and written communication skills, and solid numeracy skills. With a genuine interest in and knowledge of the VCSE in Swindon and Wiltshire you will champion the sector through delivering grants programmes, support and advice. You’ll work closely with your Programmes colleagues, consisting of the Director, 2 Managers (of which you would be one), an Officer and an Administrator, and the wider staff team.

*Other organisations might call this Grants Manager/Funding Manager.

Why join us?

You’ll be part of a small, supportive team who care deeply about what we do. We offer a hybrid approach to working, with our office based in Devizes.

Closing date: 12 noon on Wednesday 18 March 2026.

Please note, the full job description and person specification can be found in the recruitment pack, on the recruitment page on our website, where you can also apply for this role.

We are currently looking for a Senior Finance Business Partner to join our Finance team on a full time permanent contract, offering a salary of up to £65,000 per annum. 

The FP&A team provides the link between Finance and the rest of the organisation, recording and analysing data to add value to operational and strategic decision-making and develop the best possible, joined-up, financial management. Our mission is to ensure effective financial and risk management of Southbank Centre and be acknowledged as a key partner in achieving its aims and objectives.

Please download the attached Job Description for a full overview of this role's responsibilities.

The annual salary stated is based on the Full-Time Equivalent (40 hours per week). If the job is part-time, the weekly hours will be stated within the advert.

The deadline for applications is 23:59 on the closing date for the job posting.

Please note, applications sent via Email or 3rd party agencies will not be considered.

Need reasonable adjustments? Please contact us so we can help make the application process accessible to you. Be sure to include the job you are applying for and your full name.

We welcome applications from all backgrounds. By attracting people with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. The Southbank Centre is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our colleagues.

Whitechapel, London with hybrid working (1-2 days per week in office)

Closing date: 23:59pm, Wednesday 4th March 2026

Interview date: 1st stage interviews 17th - 19th March 2026

As public perceptions of the role of business in society evolve, it can be a great thing to be seen as a responsible B Corp. As our Certification Coordinator, you’ll help ensure that this certification has been justly earned. 

At B Lab UK, we will expect you to put all your planning, organising, prioritising and data-assessing skills into delivering the B Corp certification process to aspiring B Corps. But we’ll expect you to be as fair, honest, rigorous and responsible as the businesses seeking certification. We believe in bringing trust, inclusiveness, integrity, balance – and a passion for contributing to the long-term wellbeing of people and the planet. We believe you’ll bring your own unique take on that.

B Lab UK is part of the global B Corp movement, with the mission to inspire and enable people to use business as a force for good. Certified B Corps seek to redefine success in business by putting social and environmental impact on a par with profit. There are now over 10,000 B Corps spanning 102 countries and 160+ sectors, with many well-known brands including Patagonia, The Guardian, Giff Gaff and Divine Chocolate. 2,500 of those businesses are in the UK. 

As Certification Coordinator, you’ll help to raise standards of social and environmental performance, transparency and accountability – by making your own contribution to the growth of the movement.

● Monitor the B Corp Certification pipeline, ensuring timely progress, keeping on top of verification fee payments, identifying pain points and suggesting improvements.

● Provide expert support and clear communication to companies navigating B Corp Certification and the associated standards.

● Work with the Certification Manager to deliver the customer journey and collaborate with a range of colleagues to manage the process and resolve issues/queries.

● Drive continuous improvement through feedback analysis, risk mitigation and teamwork.

Please refer to the job description for full requirements for this role on our website. 

The kind of things we’re looking for…

● Strong organisational skills, with ability to plan and prioritise multiple projects and meet tight deadlines.

● Excellent written and verbal communication, with ability to understand others’ motivations and priorities – and so bring out the best in everyone.

● A good eye for detail, with experience in using data for decision-making, plus the ability to assess feedback, proactively improve processes – and always try to raise the bar.

● Ability to pick up new information quickly and communicate technical details effectively.

● Eagerness to collaborate across functions and the global network – to go further together.

● Commitment to bringing ambition, integrity, professionalism and balance to your work – as well as to the principles of justice, equity, diversity and inclusion. 

● Proactive, flexible approach, with a willingness to get stuck in and choose courage over comfort.

● Ability to learn our digital platforms (familiarity with G-Suite, Slack, Asana, Zoom helpful – as well as, ideally, Salesforce or similar CRMs and a customer service background).

● Passion about sustainability – especially how business can be a force for good.

Candidates must be able to demonstrate their eligibility to work in the UK (we are not able to provide visa sponsorship).

Visit our career site to learn about the application journey you can expect and for full guidance and support on making your application. You can also read about the great colleague benefits available if you join our team.

It is important to us that we have a recruitment process whereby everyone is able to be their best. If you have a disability/long-term health condition, and require a reasonable adjustment that would enable you to fully participate in any stage of the recruitment process, please let us know. 

B Lab believes an equitable and inclusive work environment and a diverse, empowered team are key to achieving our mission. We’re not looking for candidates who are “culture fits.” We’re looking for candidates who can expand our culture and challenge business as usual. We strive to foster an environment where all staff can bring themselves to work by their own definition, and we strive to provide all candidates with an equitable and accessible recruitment process.

Membership Marketing Executive

The Talent Set is delighted to partner with an amazing wildlife conservation charity in recruiting a dynamic Membership Marketing Executive. This role is vital in promoting member engagement and enhancing the organisation’s overall value through innovative marketing initiatives.

Key Responsibilities

• Develop and execute targeted marketing campaigns to increase membership engagement and retention.
• Create compelling content for email communications, newsletters, and social media platforms to promote membership benefits and events.
• Analyse campaign performance data to inform ongoing strategy and maximise outreach effectiveness.
• Collaborate with internal teams to design promotional materials that reflect the organisation’s brand and objectives.
• Manage and update various digital channels, ensuring consistent messaging and a user-friendly experience.
• Assist in planning and supporting member events and initiatives to foster community engagement.
• Monitor industry trends and competitor activities to identify new marketing opportunities.
• Merge and review large datasets on a regular basis, ensuring accurate categorisation within defined time periods.
• Clean, manipulate, and prepare data for reporting and marketing use.
• Use intermediate Excel functions (e.g. VLOOKUP/XLOOKUP, formulas, data validation) and basic coding techniques to streamline processes.
• De-duplicate data and maintain high levels of accuracy and consistency.

Person Specification

• Proven experience in marketing, ideally within membership or charity organisations.
• Excellent written and verbal communication skills.
• Ability to plan, organise, and manage multiple campaigns simultaneously.
• Ability to plan, organise, and manage large datasets on a regular basis
• Strong digital literacy, including familiarity with email marketing tools, social media platforms, and data analysis.
• Creative thinking and problem-solving abilities to develop innovative marketing approaches.
• Collaborative spirit with the capacity to work effectively across teams.
• Attention to detail and a results-oriented mindset.

What's on Offer
Salary: £31,941

How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Responsible To: Head of Supporter Fundraising
Location: Hybrid between Butterfly Conservation’s Head Office and home
Salary: £28,148 - £31,500 depending on experience plus 8% company pension contribution
Duration: Full-time permanent post (37 hours per week)
 
Job Purpose:

• Responsible for the servicing and stewardship of Butterfly Conservation members to ensure we deliver the best possible member experience.
• Responsible for the processing and administration of donations and membership applications/renewals using our CRM database (Microsoft Dynamics 365) ensuring a high level of customer care and excellent retention of all our supporters to maximise potential income.
• Working with colleagues to ensure our members feel valued.

Specific Tasks:

• Act as a reliable first point of contact for Members, handling queries received by email, post and over the telephone efficiently and politely.
• Responsible for maintaining accurate member data within the database (Microsoft Dynamics 365) including accurate servicing and storage of all membership renewals, new joiners, lapsing/ reengagement and donation processing.
• Ensure all data is held and processed in accordance with BC’s Data Protection Policy and individual communication preferences.
• Responsible for ensuring the timely and smooth running of the membership welcome and renewal communications (email and post), liaising with contractors and keeping all letters and emails up to date and relevant.
• Responsible for the process to contact members who’s payments have end (sometimes referred to as lapsed) aiming to reengage and minimise attrition.
• Work with colleague to continue to develop the membership offering across all membership categories – student/young person, family, single, joint, benefactor and life memberships.
• Work closely with the Database Support Officer to ensure all database processes work effectively and accuracy of the data is always maintained. Investigate queries and raise issues where necessary, assuring a satisfactory outcome. Create and maintain guides on database process as appropriate.
• Oversee the preparation and distribution of regular reports on membership numbers to BC’s 32 Branches.
• Liaise with Branches on newsletter distribution – hard copy and email - including proofing content, obtaining print quotes and requesting data extracts to supply directly to our printer / mailing house.
• Build and maintain excellent relationships with relevant branch volunteers, including providing timely responses to queries and requests for additional information. Ensure Branches are kept up to date with all membership recruitment campaigns and changes to subscription rates etc via the quarterly Branch e-newsletter
• Contribute to the creation and distribution of branch emails including welcome and newsletter communications from branches to members.
• Maintain accurate records of total membership numbers (individual and household) through the database. Collate a monthly membership update for the Chief Executive and Director of Fundraising and Comms detailing new and leaving members and working with the Head of Supporter Fundraising to include an explanation of trends and anomalies.
• Assist with the accurate recording of income into the database, following BC processes in areas including cheque and cash handling.
• Work with the Finance Team on monthly reconciliation of income recorded on the CRM with finance software information (ensuring correct allocation of income etc).
• Assist with the preparation of the annual membership audit reconciliation to explain any discrepancies and payment exceptions for all membership categories and income
• Ensure sufficient stock requirements of all membership leaflets, welcome pack contents, membership incentives and any other literature required within allocated budget
• Distribution of membership application forms, promotional codes and resources to staff, Branches and the public as required.

 
General

• Monitor and evaluate key performance indicators and prepare information for the Head of Supporter Fundraising.
• Attend meetings and events as required.
• Promote BC’s values (Excellence, Passionate, Inspiring, Collaborative) ensuring they are adopted in all aspects of the role.
• Contribute to the development and implementation of BC’s overall Fundraising Strategy.
• Collaborate effectively with key teams across BC.
• Undertake any other reasonable duties as required and commensurate with the grade of post.
• Undertake all duties and responsibilities in compliance with the rules and regulations encompassing equal opportunities to help foster a diverse and inclusive workforce.
• Work in accordance with BC’s policies, procedures, and codes of conduct.
• Actively participate in on-going professional development activities.
• To be an ambassador for and to represent BC in various internal and external activities to ensure high profile recognition is given to Fundraising opportunities

 
Candidates must have the right to work and be resident in the UK.

We reserve the right to close the vacancy early before the advertised closing date and time.

Closing date: Sunday, 15 March 2026 at 23:59.
Interviews will be held on 24 March 2026
 
Butterfly Conservation is looking for a talented and committed Supporter Care professional to lead our membership care function. This is a pivotal role at the heart of the organisation, ensuring our members feel valued, listened to and connected to our mission. You’ll take the lead on membership administration, income recording and developing our membership offering, while championing excellent supporter experiences and strong, efficient processes.
 
You’ll enjoy building relationships with supporters and volunteers by phone and email, taking the time to understand what matters to them and responding with warmth, empathy and professionalism. Alongside you’ll bring accuracy, organisation and a proactive mindset, playing a key role in strengthening member retention and helping Butterfly Conservation grow.
 
REF-226 835

Are you an experienced advocate and communicator with a desire to hold parliament accountable for the UK’s weapons exports?

Can you work creatively to have impact in the context of increased militarisation globally and in the UK?

Join a dedicated and passionate team challenging the UK arms trade and the institutions that perpetuate it.

Thank you for your interest in working at Campaign Against Arms Trade (CAAT). We are currently recruiting sabbatical cover for our Advocacy Manager. Working closely with our Research and Campaigns colleagues, you will be responsible for Parliamentary and legal work, and for liaison with relevant partner organisations. 

You will have excellent communication and relationship-building skills, to help you build and nurture partnerships with parliamentarians at all levels and with organisations and networks who share CAAT’s goals.

You will have good knowledge of how to use parliamentary procedures to achieve campaign goals, strong experience of monitoring and responding to Parliamentary activity related to core campaign issues. 

Your experience of engaging with individual parliamentarians and with formal consultation processes as part of a wider campaign strategy will be vital in ensuring that CAAT builds on existing support in Parliament to advance our key campaigns and help shift public attitudes towards the arms trade. 

This is a 13-month, four-day per week post, based either in our London office, or working from home (if within easy travelling distance of London - as this role requires regular in person availability in London), with a salary of £47,898 (£59,873 pro rata), including London weighting, plus 8% into a pension that doesn't invest in the arms trade.

Facilities Supervisor  Salary £32,000 

On site at Southwark, there are five listed multi-function buildings: offices, residential accommodation, function space, storage/archive and the Cathedral. The RC Diocese of Southwark has its administrative services in Bowen House, the site offices and accommodation are housed across Archbishop’s House and Cathedral House with Amigo Hall being a conference/ events space.  It is a complex site both in terms of the nature of the buildings and their uses. 

As well as the Clergy and the Diocese staff, we also have other organisations and groups who use our premises and services, both in support of our aims and to raise funds for building maintenance.

This is an exciting time to join the organisation in this role.  We have embarked on a new strategy, making changes in how we work, particularly to improve our events service.  This role will focus on collaborating across these areas:

• Deliver a great service and spaces to clergy, clients, staff, and all building users
• Support the relationships with our parishioners and other groups
• Ensure the buildings are compliant, safe, clean and well presented at all times
• Deliver excellent services and events internally
• Improve our hospitality provision
• Respond creatively to customer feedback

This role requires someone who can combine technical skills (project implementation, H&S, contractor management, event management) and some physical strength with the soft skills to build relationships, working to deliver great services to clients, staff, and all building users.  It will be for 5 days a week, rostered across 7 days, generally between 8am to 6pm, with regular weekend work, some late nights and early mornings.

Reporting to: 

The line manager for this job is the Head of Site and Facilities, who reports to the Dean of the Cathedral. 

Job Purpose:

To provide efficient, cost-effective and safe maintenance of buildings and facilities for clergy, staff, residents, parishioners and visitors in buildings and outside spaces located on the site. This role will also be responsible for the management of events, primarily in the Cathedral and Amigo Hall.  There are no reports, but this role is one of a team of three, who are essentially ‘hands on’ where the job holder will be expected to ‘do’ as needed and will often work independently as the position is rostered across 7 days

Job Responsibilities:

This job will be responsible for (this list is not exhaustive):

• Site/Facilities
• Creating daily worksheets for 4 staff and checking daily on progress, reporting back to the Head of Facilities weekly on Mondays
• Ensuring a satisfactory, physical environment for all users and, in conjunction with other interested parties, to promote the efficient use of Diocesan assets
• Supporting the planned maintenance programme and dealing with unexpected issues as they arise
• Dealing effectively with any emergency/crisis issues
• Having experience of maintenance of power/electrics, heating/cooling, entry systems, cleaning, drills/alarms and security to liaise with and support the work of third-party contractors and utility providers
• Providing decorative touch ups, repair work and general maintenance
• Lone Working, in evenings and over rostered weekends
• Health and Safety on the site and in collaboration with the Diocesan Health and Safety Team.
  • Ensure that all Health and Safety regulations, policies and procedures are implemented and adhered to,
  • investigate accidents and incidents and prepare reports as required. Assess and respond to health and safety hazards.
  • Play an active role in emergencies and evacuation duties by acting as a fire warden
  • Maintain current first aid at work certificate.
• Facilitating disabled access and use of buildings
• Promoting environmental performance and ethical standards in all aspects of the role

         Events

• Creating the rota for 4 staff to ensure that all days, including weekends, are covered
• Bi-monthly stocktake and re-ordering of consumables
• Ensuring storage areas are clean and in order
• Ensuring Cathedral, Amigo Hall and meeting rooms are clean and in order
• Ensuring catering equipment is clean and pre-prepared on trays ready to be used by team
• Working with the Cathedral Administrator to ensure events run smoothly, being responsible for:
• Set up as required
• Providing appropriate equipment/IT
• Providing appropriate catering
• Supporting any staff or volunteers who assist with the running of events (e.g. unlocking/locking of the hall, etc)

Person Specification

• At least 2 years’ experience in a similar or related role
• Knowledge of buildings maintenance in both commercial and residential settings
• Up to date with current Health and Safety regulations
• Experienced in managing relationships with contractors and utilities providers
• Experience in running of events
• Orderly, tidy and an eye for detail
• Competent user of Microsoft Office products
• Excellent communication skills
• Builds relationships and influences others for mutual benefit
• Co‐operates with others outside immediate team

Desirable

• Proactive, Positive, Helpful, “Can do” approach at all times
  Self-motivated with organisational and communication skills.
•  Experience in customer support.
• An eye for creating a great working environment
• Excellent interpersonal skills and the confidence to deal with people at all levels
• A highly efficient and organised approach to your workload
• The ability to adapt and change priorities according to immediate business needs
• Resourceful and self-motivated

Please note that interviews will be conducted on a rolling basis.