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Data and Insights Manager

Overcoming Multiple Sclerosis

Remote

£36,000 - £39,000 (0.8 FTE)

Part-time

Permanent

Disability ∙ Health

Using Anonymous Recruitment

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Job description

About Overcoming MS:
Every five minutes, someone, somewhere in the world is diagnosed with multiple sclerosis (MS). For many, those words are followed by fear, uncertainty and unanswered questions. Too often, people leave appointments without knowing how nutrition, exercise, stress management and other evidence-based lifestyle changes can play an important role alongside medical treatment.

Overcoming MS is the leading global charity dedicated to helping everyone with MS live well. We turn the best available evidence into practical support people can use every day. Together with our global community and healthcare professionals, we're working to make healthy lifestyle support part of everyday MS care.

Job summary:
As Overcoming MS enters its next phase of growth, data, digital insight and audience understanding will play an increasingly important role in helping the charity deliver its strategy and maximise its impact.

The Data & Insights Manager will lead the organisation's approach to data, audience insight and digital performance, ensuring that information is transformed into meaningful insight that supports better decision-making, improves supporter engagement and strengthens organisational effectiveness.

Working across Communications, Fundraising and Services, the postholder will oversee website performance, audience segmentation, reporting, data governance and organisational insight. They will champion a data-informed culture while ensuring colleagues have access to high-quality data, clear reporting and practical recommendations to improve performance.

The role combines operational delivery with continuous improvement and strategic development. Technical CRM development will be delivered through external specialist partners, allowing the postholder to focus on organisational insight, audience development and digital optimisation.

Key Responsibilities

1. Reporting, Insights & Decision Support

Provide meaningful analysis and insight that enables evidence-based decision-making across the organisation.
Produce organisational dashboards and KPI reporting.
Develop Power BI reports and visualisations for the Leadership Team and Board.
Produce campaign evaluation and performance reports.
Identify trends in supporter behaviour and organisational performance.
Analyse campaign effectiveness and recommend improvements.
Develop predictive and trend reporting where appropriate.
Support strategic planning through data-driven insight.

2. Audience & Supporter Development

Develop a deeper understanding of audiences to improve engagement, retention and organisational impact.
Support campaign segmentation and targeting selections for fundraising, communications and service delivery.
Maintain audience reporting and engagement analysis.
Develop audience segmentation models and map supporter and service-user journeys.
Analyse behavioural trends across different audiences.
Identify opportunities to improve acquisition, retention and engagement.

3. Data Governance & Continuous Improvement

Ensure the charity maintains high standards of data quality, governance and operational efficiency.
Support GDPR compliance and data governance processes.
Monitor data integrity across organisational systems.
Improve data governance frameworks and organisational standards.
Identify opportunities to automate manual processes.Support the development of scalable systems and processes.

4. Data Capability & Organisational Development

Champion the effective use of data across the organisation and build organisational confidence in data-driven decision-making.
Train and support colleagues in the effective use of data and reporting tools.
Develop user guidance and documentation and promote consistent reporting standards.
Lead cross-organisational data improvement projects.
Increase organisational confidence in using insight to inform decisions.
Build strong relationships with teams to understand emerging information needs.

5. Website Performance & CMS Management

Lead the ongoing management and optimisation of the charity's website, ensuring it delivers an excellent user experience and supports organisational objectives.
Monitor website health, accessibility and technical performance.
Work with external website developers to resolve issues and implement improvements.
Analyse user journeys and identify opportunities to improve engagement.
Ensure accessibility standards continue to improve across the website.
Develop recommendations to improve digital performance and user experience.

Person Specification

Essential

Experience

Experience producing dashboards, KPI reporting and organisational insight.
Strong analytical skills with experience using Power BI and advanced Excel.
Experience developing audience insights and segmentation.
Experience interpreting website analytics and digital performance metrics.
Experience improving organisational reporting and decision-making.
Experience working with CRM systems (Microsoft Dynamics desirable) and managing data effectively.
Experience working with multiple stakeholders to translate business needs into actionable insight.
Experience delivering continuous improvement projects.

Knowledge

Strong understanding of data governance and GDPR.
Understanding of website analytics, digital marketing metrics and conversion tracking.
Knowledge of audience segmentation and customer journeys.
Understanding of reporting methodologies and performance measurement.
Knowledge of accessibility principles and digital best practice.

Skills

Excellent analytical and problem-solving skills.
Ability to interpret complex data and communicate clear recommendations.
Strong stakeholder management and influencing skills.
Excellent written and presentation skills.
Ability to manage multiple priorities simultaneously.
Strong attention to detail while maintaining strategic perspective.

Desirable

Experience with Microsoft Dynamics.
Experience using Google Analytics 4.
Experience using Power BI.
Experience working with charities.
Experience supporting website redevelopment or digital optimisation projects.
Understanding of Power Automate or workflow automation (from a business process perspective rather than technical development).

This job description outlines the main responsibilities of the role but is not intended to be an exhaustive list. Duties may evolve over time, and the post-holder may be required to undertake other reasonable tasks consistent with the level of the role.

What can we offer you?

Our staff benefits include:

28 days annual leave (FTE - pro rata for part-time) plus a day off for your birthday and bank holidays.
Flexible working.
Remote working.
5% Pension.
Employee Assistance Programme.

How to apply

Please send your CV and a covering letter by clicking on the 'apply now' button.

Application timeline:

Deadline for applications: 16th August at 4pm.
Shortlisting: 17th August.
First round interview: 20th and 21st August.
Second round interview: TBC.

Please respond ASAP, as we will start screening candidates as soon as we receive applications.

Our Commitment to Equity, Diversity and Inclusion

We want Overcoming MS to be a welcoming, inclusive and supportive place to work, where people feel valued and able to thrive. We actively encourage applications from people of all backgrounds, experiences and communities, particularly those currently underrepresented in the charity sector.

We know that people sometimes hesitate to apply unless they meet every requirement listed. If this role feels like a good fit for you, we’d still encourage you to apply.

If you need reasonable adjustments or information in a different format during the recruitment process, please contact us.

Organisation

Overcoming Multiple Sclerosis View profile

Registered Charity

11 - 20

We're here for everyone with MS who wants to take control of their health and wellbeing.

View profile

Posted on: 31 July 2026

Closing date: 16 August 2026 at 16:00

Tags: CRM, Data Analysis, Data Protection, Database Management, Insights

The client requests no contact from agencies or media sales.

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Head of Strategic and Tactical Intelligence

Harris Hill Charity Recruitment Specialists

London, Greater London (Hybrid)

£42,856 - £51,432 per year

Full-time

Permanent

Human Rights

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Job description

Head of Strategic and Tactical Intelligence

Location: London (Hybrid working with 1 day a week in the London office)
Salary: £42,856 - £51,432 per annum
Contract: Permanent, Full-time

Join STOP THE TRAFFIK as their new Head of Strategic and Tactical Intelligence and lead an innovative intelligence function that is helping to disrupt the global business of human trafficking.

This is a unique opportunity to combine strategic leadership, intelligence analysis and commercial thinking to deliver intelligence products that help law enforcement, financial institutions and businesses identify and prevent modern slavery and human trafficking.

About STOP THE TRAFFIK

STOP THE TRAFFIK is a global charity dedicated to preventing vulnerable people from being recruited, trafficked and exploited. Through targeted prevention programmes and innovative intelligence products, the organisation works with governments, businesses, financial institutions and communities around the world to make human trafficking too high-risk and low profit to be viable.

As the organisation continues to grow its intelligence capability, this newly enhanced leadership role will shape the future of its strategic and tactical intelligence function while driving innovation and measurable impact.

The role

Reporting to the Director of Intelligence and Prevention, you will lead a multidisciplinary team of intelligence analysts, data analysts, developers and client managers, ensuring the delivery of high-quality intelligence products that help organisations identify, understand and respond to modern slavery and human trafficking risks.

You will combine strategic oversight with hands-on leadership, overseeing intelligence products, developing new services and technologies, contributing to commercial growth and representing STOP THE TRAFFIK externally with partners and clients. Working as part of the Senior Leadership Team, you will play a key role in delivering the organisation's impact and income ambitions.

Key responsibilities

· Lead and develop STOP THE TRAFFIK's multidisciplinary Intelligence Team.

· Deliver strategic and tactical intelligence products for businesses, financial institutions and law enforcement.

· Develop and implement the organisation's intelligence strategy and structured intelligence cycle.

· Lead the continued development of the Traffik Analysis Hub (TA Hub), STOP APP and future intelligence products.

· Build and maintain strategic relationships with commercial partners and generate new business opportunities through networking, presentations and sector engagement.

· Work across the Senior Leadership Team to achieve organisational impact and income objectives.

· Ensure safeguarding, quality assurance and continuous improvement remain at the heart of intelligence delivery.

About you

You are an experienced leader from an intelligence-led environment who enjoys combining strategic thinking with operational delivery. You are comfortable managing multidisciplinary teams, developing innovative products and translating complex intelligence into meaningful insight that drives action.

You will have:

· Significant experience leading intelligence teams and delivering intelligence-led programmes.

· Strong experience developing strategic partnerships across multiple sectors.

· Excellent communication, presentation and stakeholder engagement skills.

· Proven analytical ability with experience measuring and communicating impact.

· Outstanding written communication skills and the ability to translate complex information into clear, actionable intelligence.

· A collaborative, hands-on leadership style with excellent organisational skills.

· A commitment to innovation, continuous improvement and safeguarding best practice.

· An interest in tackling modern slavery and human trafficking and supporting STOP THE TRAFFIK's mission.

Why join STOP THE TRAFFIK?

This is a rare opportunity to lead an internationally recognised intelligence function where your work will directly contribute to preventing human trafficking around the world. You'll join a passionate, collaborative team committed to innovation, partnership and creating lasting change for vulnerable communities.

How to apply

For the full job description, please contact Faye Marshall or Giuseppe Di Maria at Harris Hill via the apply button or the Harris Hill website.

Closing date – Friday 28th August 2026

Harris Hill is a certified B Corp™ and a leading charity recruitment agency. We welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexual orientation or any other protected characteristic.

Organisation

Harris Hill Charity Recruitment Specialists View profile

Recruitment Agency

21 - 50

View profile

Posted on: 22 July 2026

Closing date: 21 August 2026 at 10:53

Job ref: 47610

Tags: Business Intelligence, Strategy

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CRM and Power Platform Developer

Thirtyone:eight

Remote

£39,793

Full-time

Temporary (one year)

Faith-based ∙ Membership Organisations

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Job description

Title: CRM and Power Platform Developer

Hours: 35 hours per week

Contract: One-year fixed term

Location: Office, hybrid or remote (1 week induction in office)

Salary: £39,793 pro-rata

Accountable to: Head of IT (Operations)

Responsible for: No management responsibility

DBS Eligibility: Basic DBS check and Social Media/Adverse Media checks

Closing Date: 10th August 2026

About the role

Join a charity that’s passionate about safeguarding children and vulnerable adults. If you want your work to have a real-world impact, this is the role for you.

What You’ll Do:

You’ll be part of a small, collaborative data team of three, working closely with our Head of IT & Data and colleagues across the organisation. This is a hands-on role where you’ll:

Redevelop our CRM and introduce new features.
Create intuitive tools like Power Apps to make life easier for users.
Design workflows and automations that boost efficiency and improve data quality.
Develop reporting tools that empower teams to use data effectively every day.

It’s a unique opportunity to combine technical development with strategic thinking—embedding data-driven practice across Thirtyone:eight.

Why You’ll Love Working Here:

Purpose-driven work: Everything you do helps protect children and vulnerable adults.
Flexible working options: Balance your life and work with hybrid arrangements.
Professional growth: Opportunities to learn, innovate, and lead.
Supportive culture: Join a friendly, collaborative team that values your ideas.

If you love solving problems, building tools that people actually enjoy using, and want your work to have a positive impact, we’d love to hear from you.

Main Responsibilities

Enhance and support Thirtyone:eight’s Microsoft Dynamics CRM to meet business requirements, ensure reliability, performance, security and compliance with GDPR.
Create Power Apps to support the ongoing requirements of the business
Perform Unit Testing and end-to-end testing as appropriate
Liaise with end users for User Acceptance Testing and user-training
Maintain clear and up to date documentation of system design, configuration, workflows, and user guides

Specific Responsibilities

Work with the Senior Developer to support and enhance Thirtyone:eight’s Microsoft Dynamics CRM, ensuring it is secure, fit for purpose, and meets service and reporting needs.
Design and maintain Power Platform tools, including Power Apps and Power Automate, with user-friendly interfaces for efficient data entry and access.
Create and optimise workflows and automations to improve efficiency, strengthen data quality, and reduce manual processes.
Optimise the use of storage within Thirtyone:eight’s Dataverse environment.
Facilitate workshops, discussions, and user interviews to capture functional and non-functional requirements.
Translate business needs into clear, structured specifications and user stories.
Validate requirements with stakeholders to ensure shared understanding before development begins.
Identify opportunities for process improvement, automation, and data quality enhancement.
Collaborate with users and managers to translate requirements into practical, user-friendly solutions, supported by appropriate documentation.
Integrate Power Apps with other Microsoft services, such as SharePoint and Teams, and with third-party tools where applicable.
Develop and follow test plans to support reliable delivery of changes and enhancements.
Keep system documentation current, covering design, configuration, workflows, reporting structures, and user guidance.
Ensure all developments comply with GDPR, data protection, and security standards.

Person Specification

A) Essential Personal Characteristics and Qualities:

Humility - Having a modest view of your own importance.
Integrity - The quality of being honest and having strong moral principles.
Openness - Acceptance of, or receptiveness to change or new ideas.
Collaborative - Involving two or more parties working together.
Solution-focused - Concentration in problem solving or dealing with a difficult situation.
Learning - Knowledge acquired through study, experience, or being taught.
Creative - Having good imagination, thinking differently, or having original ideas.
Fair - Treating people equally without favouritism or discrimination.
Committed - Dedicated to a certain course, cause or policy.
Passionate - Having or showing strong feelings or beliefs.

B) Essential Experience:

Experience in application or systems development, with either direct Microsoft Dynamics/Power Platform experience or transferable experience that would support rapid cross-training, including:

Developing, configuring, or supporting business applications using a modern programming language or low-code platform.
Working with relational databases, data models, queries, reporting, dashboards or structured business data.
Creating or working with APIs, integrations, connectors or data flows between systems.
Gathering user requirements and translating them into practical technical specifications or solutions.
Testing, documenting, deploying and supporting system changes or enhancements.

B) Desirable Experience:

Direct experience with Microsoft Dynamics 365, Dataverse, Power Apps, or Power Automate.
Experience with Power BI or other reporting tools.
Experience working in a charity, membership, CRM, case management, or safeguarding-related environment.

d) Essential Abilities, Knowledge & Motivation:

The successful candidate will also be able to demonstrate:

Strong technical aptitude and the ability to learn new systems, platforms and development approaches quickly.
Practical problem-solving skills, with the ability to analyse issues and deliver workable, user-friendly solutions.
Clear communication skills, including the ability to work effectively with both technical and non-technical stakeholders.
Good attention to detail when working with data, configuration, testing and documentation.
Awareness of data protection, information security and good practice when designing or supporting systems.
A proactive and organised approach, with the ability to manage priorities and deliver work on time.
Willingness to develop expertise in Microsoft Dynamics 365, Dataverse, Power Apps and Power Automate.
A desire to “give back” by working for a non-profit and supporting Thirtyone:eight’s safeguarding mission.

Organisation