Business development jobs
RISE Overview
RISE(Reimagining the Industry to Support Equality) accelerates equality for workers across global supply chains through collaboration with business, workers’ reps, women’s organizations and trade associations. Grounded in the real experiences and priorities of workers, RISE creates value at multiple levels. At the factory level, our data-driven programs achieve life-changing results for women and men workers. For businesses navigating a rapidly evolving global context, our work strengthens resilience, performance, and sustainability. Beyond the workplace, we engage with industry and public policymakers to promote dignified, equitable workplaces and inclusive local economies and communities.
ABOUT THE ROLE
RISE is now seeking a full-time Fundraising Manager to help deliver its fundraising strategy. RISE has a mixed funding model and receives funding from the private sector, philanthropic and corporate foundations, bilateral agencies, and potentially, multilateral institutions. This role will play a pivotal role in executing the fundraising strategy, focusing on proposal development, donor engagement, and day-to-day delivery of fundraising activities.
We are looking for a hands-on, results-driven team member who can turn ideas into actionable proposals, manage multiple workstreams, and follow through to completion. The successful candidate will share RISE’s commitment to advancing equality for women workers in global supply chains and will help scale our impact through sustained, year-on-year income growth.
Location: London, UK; New York City or Washington, DC, USA (remote work around these locations will be considered)
Employment type: Full-time
Salary: NY or DC $104,099; London £63,147
KEY RESPONSIBILITIES
As part of a highly matrixed team, effective collaboration across other team functions and particularly with in-country teams and program managers will be critical to success. The Fundraising Manager will report to the Associate Director, Partnerships.
The role includes the following specific responsibilities. These may evolve as priorities are established:
Proposal and Concept Development
- Translate RISE’s strategy into compelling and fundable project proposals and concept notes.
- Lead the day-to-day coordination of proposal development, including drafting project narratives, developing logical frameworks or theories of change, and ensuring alignment with donor requirements.
- Lead or coordinate the preparation of proposal budgets in collaboration with finance colleagues.
- Develop and maintain high-quality fundraising and communication materials.
- Work with the wider RISE team to maintain an active and healthy grant pipeline.
Donor Engagement
- Support the expansion of RISE’s donor base by identifying and pursuing new prospects, particularly among philanthropic foundations, corporate foundations, and bilateral donors.
- Maintain regular communication with current and potential donors, ensuring they are informed and engaged in RISE’s work.
- Support donor outreach and pitch preparation, working closely with RISE leadership and subject matter experts.
- Keep the team informed with up-to-date donor intelligence and funding opportunities.
Fundraising Planning and Coordination
- Implement and operationalize the fundraising and partnership strategy, ensuring effective follow-through on agreed priorities and activities through clear annual workplans developed in collaboration with the Associate Director, Partnerships.
- Contribute insights and lessons learned from day-to-day implementation to inform periodic strategy reviews and planning discussions.
- Drive operational excellence by ensuring systems, tools, and processes for fundraising are efficient and up to date.
EXPERIENCE
- 8–10 years of relevant professional experience, including successful track record in developing and winning grants.
- Proven ability to translate strategic direction into actionable plans and high-quality deliverables.
- Strong writing skills, with experience developing concepts, proposals, and budgets for complex, multi-year projects.
- Good understanding of gender equality, women’s economic empowerment and the private sector’s role in achieving the SDGs.
- Demonstrated knowledge of international donor trends and existing networks across foundations, corporate donors, and governments.
- Excellent organizational skills and attention to detail.
- Strong interpersonal and communication skills, with the ability to work across diverse teams and cultures.
- Fluent in English (other languages an asset).
- Proficiency in Microsoft Office and digital collaboration tools.
- Commitment to RISE’s core values of agency, inclusion, and collaboration.
REPORTING
The Manager will report to the Associate Director, Partnerships, and work closely with the Leadership team, Country and Program Managers.
APPLICATION
· Candidates who wish to apply are requested to submit the following documents:
o Covering letter addressing relevant experience for the role, including
o Current CV
To empower women workers, embed gender equality in business practice and catalyze systems change.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to join our small, dedicated, international team to make a difference to the lives of seafarers and their families worldwide?
ISWAN has recently reorganised the management of our helpline services and created this new role, which will be pivotal to further developing our quality service to seafarers. We have seen significant growth in the number and usage of our helplines and now seek to recruit a second Helplines Operations Manager to ensure we have a management structure capable of coping with further growth.
As one of two Helplines Operations Managers, you will be responsible for managing the day-to-day operations of ISWAN’s helplines to ensure our services provide accurate information, appropriate advice, and comprehensive support to seafarers and their families.
You will manage the development of Salesforce and be familiar with Salesforce reporting, particularly using advanced tools like Power BI and Tableau. You will be confident liaising with our IT support service on system issues and developments.
We have no preconceptions about where the successful applicant will come from but you will bring experience of managing multi-channelled contact centre operations and best practice as well as delivering user and client service improvements.
You will need to be capable of working effectively within a complex international context and have sound experience of service development. This is a full-time role (35 hours per week) but we are keen to find the right person and therefore happy to discuss flexible working patterns. The role is fully remote and we are flexible about where you are based but you will be working with staff across the UK, India and the Philippines so you will need to be a great team player.
Improving the lives of seafarers and their families with services, resources, strategies and advocacy



The client requests no contact from agencies or media sales.
Project Manager - Future Fund Programme
THE KINGS FUND
Location
London (Central), London (Greater)
Salary
£48,905 - £58,402 per annum + benefits (salary range will increase in January)
For over a century, The King’s Fund has worked to improve people’s health and care. We tackle the thorniest questions facing our health and care system, and in turn society. We do this through our research, analysis and insight; leadership and organisational development with health and care leaders; convening and events; and partnering with others. With bold thinking for better health, we’re on a mission to inspire hope and confidence that we can create a world where everyone lives a healthy life.
Shape the Future of Innovation in Health and Care
This is a unique opportunity to join The King’s Fund and help shape the future of innovation, digital transformation, and AI preparedness in a mission-driven organisation.
We are looking for a talented and adaptable Project Manager to support the next phase of our Future Fund programme, a strategic initiative launched in autumn 2023 to explore how emerging technologies and new ways of working can enhance our relevance, impact, and internal capability.
The Future Fund is central to how The King’s Fund positions itself for the future. It’s about more than technology, it’s about fostering a culture of curiosity, experimentation, and human-centred innovation across the organisation.
About the role
As Project Manager, you will:
- Lead the day-to-day project management of the Future Fund programme, coordinating across multiple workstreams.
- Support the delivery of key projects, including our headline initiative on AI, digital and leadership.
- Facilitate workshops, innovation sprints, and co-creation sessions with internal and external stakeholders.
- Work closely with our Technical Lead for AI and Automation to embed insight-led experimentation across the Fund.
- Develop governance, reporting, and evaluation frameworks to ensure accountability and learning.
- Help build a community of practice to support digital and AI capability across the organisation
This role is ideal for someone who thrives in ambiguous, multi-stakeholder environments, and who brings a mix of project management expertise, creativity, and strategic thinking.
About You:
- We’re looking for someone who:
- Has proven experience in project management
- Is confident working across teams and engaging diverse stakeholders
- Brings strong organisational and communication skills
- Is curious, collaborative, and comfortable with complexity
- Has experience or interest in AI, digital tools, or emerging technologies.
Why join us?
The King’s Fund is an independent think tank working to improve people’s health and care in England. We combine research, policy, leadership development, and practical support to help shape a system that is compassionate, equitable, and future-ready.
This role offers the chance to be part of a programme that is helping us evolve how we work, how we lead, and how we support change across the health and care system.
Interviews plan to take place: 6 January 2026.
The Fund has an ambition to increase the diversity of our workforce and introduce careers in health and care policy to a broader range of people. We encourage applicants from all sections of the community, including those from Black and ethnic minority backgrounds, those with disabilities and from the LGBT+ community. We believe that diversity of background and experience contributes to a broader collective perspective that will improve the way we influence health and social care policy.
The Fund is committed to a hybrid working model that meets the organisation’s needs, while giving staff flexibility to choose between office and home working. Staff are expected to work a minimum of 40% from our central London office and are free to work more days from the office if they prefer.
Employee benefits & values
Cycle to work scheme, Employee assistance programme, Enhanced pension, Health & wellness benefits, Hybrid working, Published gender paygap
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about helping young people build brighter futures?
Do you love building relationships and making things happen in education? If so, we’ve got a brilliant opportunity for you to join our team as an Educational Partnerships Manager at Young Enterprise.
Who We Are
We’re Young Enterprise – a national charity with a bold mission: to give every young person the skills, confidence, and mindset to thrive in the changing world of work.
For over 60 years, we’ve empowered more than 7 million young people through hands-on enterprise and financial education programmes. Whether it’s launching a student business or learning how to manage money, we help young people develop key life skills—teamwork, leadership, problem-solving, and resilience.
We’re a passionate, down-to-earth team of 90+ staff and 2,000+ volunteers who believe that every young person, regardless of background, deserves a fair start in life.
Why Join Us?
We think Young Enterprise is a great place to work—and we’re proud of our people-first culture. Here’s what you can expect:
- A friendly and supportive team where your voice is heard
- A strong commitment to diversity and inclusion—we want everyone to feel they belong
- Generous holiday allowance and flexible working
- Cycle-to-work scheme, life assurance, and NHS top-up plan
- Ongoing learning and mentoring opportunities
- A chance to directly impact the lives of young people every single day
About the Role
This is a role where you’ll really see the difference you make.
As Educational Partnerships Manager, you’ll work across SE London, building partnerships with schools, colleges, youth organisations and community groups—particularly in areas where opportunities are hardest to come by.
You’ll be right in the mix: planning events, delivering programmes, supporting volunteers and connecting with school staff to make sure young people have access to our inspiring enterprise and financial education experiences.
You’ll be a key driver of our Inspiring Futures initiative —helping young people break down barriers and imagine bigger futures.
It’s a varied, people-focused role with loads of room for creativity, independence and collaboration. Whether you’re visiting a school, chatting with a funder, or supporting a trade fair, you’ll be helping young people build skills that will last a lifetime.
You’ll love this job if you are…
- A brilliant relationship-builder, confident working with teachers, volunteers, and community leaders
- Passionate about education, social mobility, and giving every young person a chance to shine
- A natural communicator—whether leading a session in a classroom or inspiring a room of volunteers
- Organised and able to juggle multiple projects (with a great sense of humour!)
- Self-motivated, adaptable, and happy working remotely but never alone—you’ll be part of a close-knit regional team
- Excited by the idea of doing a job that combines delivery, relationship-building, fundraising and volunteering
Key Responsibilities
- Build and grow relationships with schools, colleges, youth clubs and local communities
- Focus on expanding our reach in areas of multiple deprivation and underrepresentation
- Deliver and support the rollout of YE programmes in schools and other settings
- Recruit, train and support volunteers—making sure they feel valued and inspired
- Work with your regional team to meet shared goals and celebrate local impact
- Help secure local funding by supporting fundraising efforts and managing project deliverables
- Support the planning of events, trade fairs and celebrations for young people
- Keep accurate records, track impact, and make sure safeguarding is front and centre
A few practical things:
- This is a hands-on role—you’ll sometimes be lifting resources, setting up venues and travelling regularly
- You’ll need to be happy occasionally working evenings or weekends during peak delivery times – with time off in lieu (TOIL) available and travel expenses all covered
- Expect to be on your feet during some events or sessions—it’s all part of the fun!
Safeguarding Young People
We are committed to keeping young people safe. All successful applicants will undergo an enhanced DBS check and receive ongoing safeguarding training.
How to Apply
If you’re ready to help shape the futures of young people across SE London, we want to hear from you!
Please send your CV and a cover letter (max 2 pages) telling us why you’re the right person for this role. Applications must be submitted by 23:30 on 25 December 2025. Please note that applications without a cover letter will not be considered.
Interviews will be held via Teams and may take place before the closing date. Please note, we are only able to respond to shortlisted candidates.
Full details can be found in the Job Description.
At YE we are passionate and committed to keeping your data safe and secure. Full details can be found in the YE People’s Privacy Notice.
Join us – and help us give every young person the chance to thrive. Apply today!
We empower young people to discover, develop and celebrate their skills and potential.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Naomi House & Jacksplace, every partnership helps us bring comfort, expert care and joy to seriously ill children and young adults aged 0-35 years old. #we support around 600 families each year to access our extensive hospice services, from play therapy, to respite support, to end of life care - but we know more families and young adults need us.
We're on an amibitious journey to Reach More and Do More - and we're looking for a dynamic Senior Fundraiser (Corporate Partnerships) to help lead the way.
This is not just another fundraising role. It's a chance to join us at a time we are shaping the future of corporate giving at the hospices - inspiring businesses to make a real difference, while ensuring every existing partner feels valued, engaged and proud to stand beside us.
As a key member of our passionate fundraising team, you'll co-lead our corporate partnerships strategy - driving both the growth of new, high-value relationships and the nurturing of long-term, transformational partnerships.
You'll blend strategic thinking with hands -on relationship management, working across Hampshire & the IOW, Wilsthire, Dorset, Surrey, Berkshire and West Sussex. From developing innovative proposals to creating inspiring engagement plans, you'll bring creativity, professionalism, and purpose to everything you do.
Our Corporate Partners are varied; they range in size, sector, income and location, but they have one joint thing in common, raising money to help our hospices. You will work with varied stakeholders, from CEO's to Office Administrators, meeting partners face to face to inspire income generation activities and to increase the impact of the partnership.
Yor goal: to maximise corporate income through exceptional stewardship, compelling storytelling, and a shared belief in the power of partnership.
Why join us?
At Naomi House & Jacksplace, you'll find more than a job - you'll find a purpose. You'll join a supportive, ambitious team that believes in the power of compassion and collaboration. Every conversation you have, every partnership you nuture, and every pound you raise will help us reach more families and do more life-enhancing work.
Key Responsibilities:
- To co-lead our corporate partnerships strategy — driving both the growth of new, high-value and transformational relationships and the nurturing of long term, and local partnership.
- To blend strategic thinking with hands-on relationship management, working across Hampshire & the IOW, Wiltshire, Dorset, Surrey, Berkshire and West Sussex.
- Developing innovative proposals to creating inspiring engagement plans, bringing creativity, professionalism, and purpose to everything you do.
- Working with varied stakeholders, from CEOs to Office Administrators, meeting partners face to face to inspire income generation activities and to increase the impact of the partnership.
- To maximise corporate income through exceptional stewardship, compelling storytelling, and a shared belief in the power of partnership.
- Inspire and grow corporate partnerships — expertly manage and deepen existing relationships while identifying and securing exciting new opportunities.
- To deliver excellent stewardship — ensuring every partner feels recognised, connected, and motivated to increase their impact.
- Lead creative pitches and proposals — develop sponsorship packages and partnership concepts that align with our mission and deliver measurable results.
- Drive strategic new business — network, prospect, and engage with purpose to bring in high-value, long-term supporters.
- Champion collaboration — work with fundraising, events, marketing, and supporter services to ensure every partnership shines and every supporter journey is seamless.
- Monitor and celebrate success — build out reports on progress, measure outcomes, and share achievements that demonstrate the difference we’re making together.
Skills, Experience and Benefits:
- Proven success in corporate, major donor or partnerships fundraising (2+ years preferred) or proven transferable relationship management.
- Exceptional communication skills — confident presenting, pitching, and writing with impact.
- A creative, proactive mindset — always spotting new opportunities and turning ideas into action.
- Experience managing four to five-figure partnerships with skill and care.
- You will be enthusiastic about the power of data, utilising data capture on our CRM to move analytical and data driven decisions to make the most of each new opportunity
- Excellent organisational and time management skills.
- A desire to work as part of the wider fundraising team to reach ambitious targets.
- The ability to balance strategy and delivery — building for the long-term while achieving immediate and daily results.
- A full driving licence and willingness to travel across the region, working some weekend and evening hours to cover events and key partner’s meetings.
- Membership of the Chartered Institute of Fundraising is desirable.
Salary circa £30,000 p.a. depending on experience.
Comprehensive benefits package which includes flexible working options, 28-days holiday, group pension scheme, life assurance, HSF Health cash plan, blue light discount and opportunities for professional development and growth and working in a supportive and collaborative work environment.
Successful applicants will be required to apply for an enhanced disclosure from the Disclosure and Barring Service (formerly Criminal Records Bureau) and asked to provide satisfactory references covering the last 5 years.
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.
Naomi House & Jacksplace are an Equal Opportunities employer and committed to creating a diverse and inclusive workplace. We welcome applications from all backgrounds and strive to support candidates with additional needs during the interview process. If you require any accommodations or adjustments, please let us know, and we will work with you to ensure a fair and accessible recruitment experience.
We reserve the right to close this vacancy earlier than the advertised date once sufficient suitable applications have been received.
Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
Our Mission is to always provide outstanding care for children, young adults and families.
The client requests no contact from agencies or media sales.
Business Partnering and Financial Reporting Manager | London - Hybrid | £70,000 + Benefits
For an international NGO based in London, we are recruiting a permanent Business Partnering and Reporting Manager. Reporting to the Global Head of Finance, this role will oversee all business and commercial reporting, including business planning, budgeting, forecasting and KPIs, as well as the financial reporting, balance sheet, cash and reserves reporting and reconciliations. The role will have a lead input in the year-end close and preparation of the Annual Report and Audit process and will lead the finance business partnering team of two.
Main Duties:
- Lead month-end close and production of month-end business, commercial and MI reporting
- Deliver insightful reporting into the business and commercial performance by partnering key stakeholders and supporting the leadership decision-making
- Lead the Business Planning and annual budgeting processes, preparing packs and presentations for the Executive Committee, Board Finance Committee and Council
- Lead the forecasting process, ensuring their integrity
- Support the development of finance reporting using Power BI, to embed KPIs measuring finance performance
- Prepare presentations for the Exco and Council meetings around business planning, budgeting and forecasting packs
- Provide effective and robust challenge to ensure operational, commercial and financial targets are achieved
- Prepare the consolidated cashflow, balance sheet and reserves (including restricted funding)
- Oversee ledger integrity via monthly and year-end reporting processes and the reconciliation of reporting and balance sheet accounts
- Oversee the statutory reporting including charity VAT and Gift Aid
- Support the annual statutory accounts for the main charity and trading subsidiary and the annual audit through to sign-off of Annual Report and Financial Statements
- Lead, develop and mentor the business partnering team of two.
What will you bring to this role?
- ACCA, CIMA, or ACA qualified from Practice, Commercial and or Non-Profits
- Excellent staff leadership and team management skills
- Experienced in leading a business partnering and MI service to a wide range of teams and senior stakeholders
- Excellent analytical skills and ability to present insightful, engaging information
- Ideally experience of Sun Systems including Q&A reporting
- Power BI and other data modelling and reporting experience
- Experience within the NGO / restricted income space
- Strong experience ideally with year-end statutory close processes including Audit and Annual Report production
________
As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
About Hammersmith, Fulham, Ealing, and Hounslow Mind
We’re Hammersmith, Fulham, Ealing and Hounslow Mind, part of Mind the mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect.
We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.
We work in Hammersmith, Fulham, Ealing and Hounslow and have a range of services and products to help children, young people and adults maintain and regain their mental health. We work with employers, partners, community groups and other charities to achieve our aims.
Purpose of the Job
The Director of Finance will join the leadership team, contributing to the overall management of the charity and provide strategic oversight across Finance, IT, Health & Safety and Risk management.
This role is critical in ensuring the charity’s long-term sustainability and effectiveness in supporting people who need us most. The postholder will ensure robust financial management, foster a supportive and inclusive workplace culture, and lead the development of digital systems that enhance service delivery and organisational resilience.
Main Duties and Responsibilities
Mission and values
- Champion a culture of accountability, inclusion, and continuous improvement.
Strategic Leadership
- Support the lead role of the CEO on Board Reporting.
- Work closely with the CEO and Board to shape and deliver the charity’s strategic and budget plan.
- Lead the development of financial and IT strategies that support the charity’s compliance.
Finance
- Oversee all financial operations, including budgeting, forecasting, financial control, reporting, and audit.
- Ensure organisation-wide compliance with internal financial procedures and legal compliance.
- Prepare reports for the Leadership Team and Board of Trustees analysing performance against KPIs.
- Provide financial reporting to high level commissioners.
- Develop the annual budget and financial forecasting in collaboration with the Leadership and Senior Management Team.
- Oversee cashflow management.
- Translate complex financial information to non-finance budget holders to help them manage their own budget and make informed decisions.
IT, Health & Safety and Risk Management
- Oversee the IT infrastructure and cyber security, ensuring appropriate development and maintenance of IT systems.
- Ensure compliance with data protection regulations (e.g., GDPR), particularly in relation to sensitive client data.
- Oversee organisational compliance including gaining and retaining accreditation certificates including ISO accreditation.
- Oversee Health & Safety Compliance including management of the organisational Facilities function and the annual Health and Safety Audit.
- Oversee risk management policies and processes including the updating of the Board Risk Register in collaboration with SMT colleagues.
Person Specification
Qualifications
Essential
- An accountancy qualification e.g. CCBA, CIMA.
Desirable
- A relevant qualification in Management and/or Leadership (or willingness to work towards).
EXPERIENCE
Essential
- Extensive senior leadership experience in leading a finance function, ideally in a charity or not-for-profit organisation.
- Experience of leading and managing change.
- Experience of charity accounting and accounts preparation under SORP reporting requirements.
- Significant experience of leading and developing high performing teams.
- Experience or knowledge of data protection and GDPR compliance.
Desirable
- Understanding of the Mental Health Commissioning Landscape and the third sector.
SKILLS & ABILITIES
Essential
- Excellent technical accounting skills.
- Ability to lead with vision, developing associated strategies and plans for implementation.
- Evidence of strong leadership, highly effective communication, and people skills with the ability to tailor communications to a range of difference audiences.
KNOWLEDGE & UNDERSTANDING
Essential
- Knowledge of payroll management and systems.
- A thorough understanding of strategic financial management.
- Broad knowledge of statutory regulations and compliance relating to government.bodies, companies and charities including finance, audit, data protection, governance, and risk management requirements.
PERSONAL QUALITIES
Essential
- Able to give a strategic lead and inspire others.
- A confident and effective person-centred decision maker.
- Resilient with a positive outlook and personal drive.
- Commitment to the practical application of safeguarding, data protection, and equal opportunities.
- Commitment to developing and maintaining a high level of service to service users, colleagues, trustees and other stakeholders.
This job description outlines the general ways in which it is expected you will meet the overall requirements of this post. The list of tasks is not an exclusive one and HFEH Mind may vary duties from time to time. This job description is subject to regular review.
We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.
Post is subject to a Standard DBS check
We’re here to make sure that everyone suffering with a mental health problem gets the help they need to recover.



The client requests no contact from agencies or media sales.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Business Support Manager to play a pivotal role in our CEO Office in London.
Sounds great, what will I be doing?
We are seeking an experienced and proactive professional to support the Chief Executive and Head of the CEO's Office. The role involves managing and improving reporting systems, drafting briefings, coordinating communications, and providing timely management information. You will oversee internal and external communications, support governance and budget management, line manage the Executive Office Coordinator, and ensure the smooth running of the CEO's Office. This role requires excellent analytical, organisational, and communication skills, with the ability to represent the organisation and respond to queries effectively.
This position would be particularly well suited to someone with Executive Assistant experience who is looking to broaden their skills and step into a more strategic, cross-functional role. It offers the opportunity to build on existing strengths in organisation, stakeholder engagement, and operational support, while gaining exposure to governance, reporting, and leadership-level decision-making.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
Here's what the team will be looking for:
We are looking for a candidate with a minimum of five years' experience as Executive Assistant or office management within a complex organisation, including proven line management experience. The ideal person will have excellent interpersonal skills, with the confidence and tact to influence and interact effectively at all levels, alongside strong written communication abilities. They should be a proactive problem solver, capable of multi-tasking and consistently delivering high standards in a fast-paced environment.
When will I be working?
You will be working between the hours on 9am - 5.18pm, Monday to Friday.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
- Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
- Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.



The client requests no contact from agencies or media sales.
This Community Foundation are an exceptional group of people who believe that strong, connected communities can transform lives. Their mission is to build thriving communities through effective philanthropy, tackling urgent issues including unaffordable essentials, poor health, loneliness, fear, and lack of opportunity. By nurturing a network of local philanthropists, businesses and public sector partners, they empower small charities and community groups to deliver real, lasting impact. To support their growing donor community, the Foundation is now looking to appoint a Senior Philanthropy Advisor, and Prospectus is delighted to lead the search.
Senior Philanthropy Advisor
Full time, 35 hours per week (part time/flexible hours considered)
Permanent
Hybrid (2 days in Oxford office / home working / on the road)
£40,000 FTE
The Senior Philanthropy Advisor will play a central role in stewarding the Foundation's expanding portfolio of donor-advised funds, working closely with high-net-worth individuals, families, corporates and long-term philanthropic partners. This newly created role is an exciting opportunity for someone who thrives on building meaningful relationships, offering exceptional donor care, and helping funders connect with the local causes that matter most to them.
The postholder will manage and deepen relationships with fundholders, ensuring high-quality account management, timely reporting, and warm and effective engagement that inspires continued and increasing support. They will work closely with donors to understand their philanthropic motivations and match them with impactful community organisations. Alongside donor relations, the Senior Philanthropy Advisor will be responsible for coordinating donor-advised grantmaking in partnership with the Foundation's Grants Team. There will also be potential to line manage in this role.
We are looking for a personable individual who enjoys meeting different types of people, listens with curiosity, and builds trust through excellent communication and relationship-management skills. You will bring strong administration, organisational ability and CRM experience, with the confidence to juggle competing priorities in a small, friendly and collaborative team. While experience in donor stewardship or grantmaking is desirable it is not essential.
To Apply:
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Femke Vorstman at Prospectus.
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.
In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
This Community Foundation are an exceptional group of people who believe that strong, connected communities can transform lives. Their mission is to build thriving communities through effective philanthropy, tackling urgent issues including unaffordable essentials, poor health, loneliness, fear, and lack of opportunity. By nurturing a network of local philanthropists, businesses and public sector partners, they empower small charities and community groups to deliver real, lasting impact. To support their growing donor community, the Foundation is now looking to appoint a Senior Philanthropy Adviser, and Prospectus is delighted to lead the search.
Senior Philanthropy Adviser
Full time, 35 hours per week (part time/flexible hours considered)
Permanent
Hybrid (2 days in Oxford office / home working / on the road)
£40,000 FTE
The Senior Philanthropy Adviser will play a central role in stewarding the Foundation's expanding portfolio of donor-advised funds, working closely with high-net-worth individuals, families, corporates and long-term philanthropic partners. This newly created role is an exciting opportunity for someone who thrives on building meaningful relationships, offering exceptional donor care, and helping funders connect with the local causes that matter most to them.
The postholder will manage and deepen relationships with fundholders, ensuring high-quality account management, timely reporting, and warm and effective engagement that inspires continued and increasing support. They will work closely with donors to understand their philanthropic motivations and match them with impactful community organisations. Alongside donor relations, the Senior Philanthropy Adviser will be responsible for coordinating donor-advised grantmaking in partnership with the Foundation's Grants Team. There will also be potential to line manage in this role.
We are looking for a personable individual who enjoys meeting different types of people, listens with curiosity, and builds trust through excellent communication and relationship-management skills. You will bring strong administration, organisational ability and CRM experience, with the confidence to juggle competing priorities in a small, friendly and collaborative team. While experience in donor stewardship or grantmaking is desirable it is not essential.
To Apply:
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Femke Vorstman at Prospectus.
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.
In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Background
The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest humanitarian organizations, at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions.
IRC UK
IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England.
In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm.
Job Overview/Summary
The International Rescue Committee (IRC) is looking for an Associate Director for foundation partnerships across Europe based in the UK. Embedded in the Global Foundation & Trusts (F&T) team within the External Relations department responsible for the organization’s communication, fundraising and advocacy work, this position plays a key role in enabling the growth of the IRC’s F&T income and profile in the UK and across Europe. Using an ROI focused, transnational approach, the role aims to establish a robust pipeline of European foundations most relevant to the IRC and build sustainable, multi-year F&T partnerships with top European foundations.
Key Accountabilities
· Develop and implement cultivation strategies for foundation partnerships across Europe that contribute to IRC’s F&T’s revenue target and align with the wider IRC External Relations strategy;
- Lead on existing partnerships, including direct strategic planning with donors, and proposal and report submissions, as well as collaboration with internal partners for effective grants management;
- Proactively contact foundation prospects, establish initial relationships as well as re-actively responds to incoming requests;
- Personally solicit and secure 6 to 7+ figure income from European foundations, with the aim of establishing long-term relationships;
- Collaborate with relevant teams and support functions at IRC’s US-based HQ and IRC entities in Europe to ensure best-in-class new business outreach and account management;
- Synthesize the IRC’s programs into clear, compelling presentations, proposals, and reports for private sector audiences, positioning IRC as the go-to partner in the humanitarian sector;
- Remain up to date with the latest trends in the European foundation landscape, ensuring that the IRC’s partnership proposition remains compelling and competitive;
- Represent IRC’s F&T team effectively in related fora;
- Ensure open and relevant communication is maintained between the IRC and our foundation partners;
- Maintain clear CRM records for the portfolio that contribute to comprehensive tracking/reporting on IPP’s client universe; and
- Collaborate across other External Relations teams on initiatives that span departments to include but not be limited to our joint dedication to a diverse, positive and inclusive work environment.
Key Working Relationships
Position Reports to: Director, Global Foundation Partnerships (Europe-based)
Person Specification
Essential Qualifications:
Work Experience:
· **Strong experience with non-profit high-value fundraising experience with Corporates, Foundations or HNWI, ideally within a large or medium-sized charity.
· **A proven track record of managing and developing high-level foundation partnerships to mutual benefit and securing new multi-year partnerships at a 6 to 7+ figure income level.
Demonstrated Skills and Competencies:
- **Experience of working to, and meeting, ambitious revenue goals and performance indicators, as well as participating in financial projections, reporting, and scenario planning;
- Ability to translate an organization’s strategy and objectives into operational delivery and, at times, respond quickly to changes in short-term priorities;
- Excellent oral and written communication skills and the ability to produce high-quality pitches, proposals and reports;
- Proven knowledge of private sector philanthropy processes, and the particular issues affecting the foundation sector in Europe;
- Understanding of the internal support processes required to deliver effective institutional funder relationships;
- Demonstrated ability to maintain positive, collaborative, productive relationships with staff at all levels and geographies, including with senior leaders;
· Strong intercultural communication skills; proven ability to work effectively with people from other cultural backgrounds;
- Proficient networker with the ability to represent the organization externally at a senior level and to convey complex ideas in a clear, compelling manner;
- Good judgment in maintaining confidentiality of donor information;
- Driven, motivated and proactive with a solutions-based attitude and resilient in the face of setbacks;
- Well-developed analytical and problem-solving skills, with an ability to devise creative solutions to sophisticated problems and issues;
- Excellent organizational skills, especially the ability to manage a complex, varied and substantial workload;
- Passion for the IRC’s mission and dedication to private sector partnerships; and
- Dedication to fundraising for international development, human rights, social justice and global refugee and migrant communities.
Desired Qualifications:
- Proficiency in English required. Excellent knowledge of the following languages would be decisive asset: Dutch, French and/or Swedish.
- CRM experience – Salesforce preferred.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our debating, public speaking and cultural exchange programmes aim to embed sustainable cultures of oracy in schools, and empower young people to engage with the world, to speak more confidently and to listen to and understand different points of view. With the new Ofsted Framework and the Curriculum and Assessment Review confirming the importance of great oracy education, the need has never been greater for the ESU’s educational offers.
Purpose of this role.
This role is central to driving our work forward. You will play a key part in ensuring the next generation gains essential oracy skills by managing and delivering the sales of the English-Speaking Union’s educational products. These include our signature ‘Discover Your Voice’ student oracy workshops and our Teacher Oracy CPD sessions for schools and other educational settings in England and Wales, with potential to expand to international schools.
You will lead the full sales process from start to finish. This includes generating leads, responding to enquiries, securing bookings and overseeing the delivery of workshops and training. You will be proactive, motivated and confident working with a high degree of initiative. Working closely with the Director of Education, you will help build an effective sales operation that ensures thousands of young people and teachers benefit from high-quality oracy opportunities.
About the role and responsibilities
We are looking for someone who can:
-
Own the lifecycle of sales of our education products, building positive relationships to ensure repeat business
-
Collaborate with the ESU Marketing Team and Director of Education to develop the messaging and assets needed to promote our offers
-
Respond to and follow-up on leads and warm conversations to move prospects through the sales pipeline
-
Implement plans designed to generate leads of sales to schools (secondary and primary), Multi-Academy Trusts (MATs), and other partners
-
Manage the delivery of the workshops by being point of contact for Lead Teachers, appointing freelance Oracy Leaders to deliver the work and providing communication, support and resources as necessary
-
Build the ESU network, connecting with teachers and MAT contacts to generate sales. This includes proactive outreach to new schools and MATs for new business, as well as working with existing clients.
-
Use Salesforce to manage all programme delivery including tracking all account communication, reporting on sales pipelines including new business and renewals
-
Devise the sales strategies and execute the plans to generate leads and interest from international schools
-
Collect data for monitoring (student surveys; case studies; teacher surveys)
-
Work with our pool of delivery staff (Oracy Leaders). This would include clear communications before and after workshop delivery, booking staff onto workshops, liaising with finance and HR when necessary.
-
Execute plans to generate leads and interest from international schools
This job description gives an outline of key duties and is not intended to be an exhaustive list. The post holder may be asked to take on other relevant responsibilities as reasonably requested by their line manager. Examples of additional responsibility areas include communications, administration and resource design.
Person Specification
-
Passionate about improving oracy skills in young people from all backgrounds
-
Experience managing end to end sales, especially to schools
-
Experience of hitting and even exceeding sales targetsExperience developing strong relationships across a range of stakeholders, including senior leaders and in schools
-
Experience with CRM systems to manage and report on sales performance
-
Strong understanding of the education sector, schools and the realities of teaching
-
Strong organisation and prioritisation skills
-
Excellent communication skills (both written and verbal)
-
Excellent attention to detail and high standards
-
Proactive, independent worker able to work well alone and as part of a team
-
Flexible and adaptable to the needs of a scaling organisation
Desirable:
-
Experience of working with Salesforce
-
Experience coordinating freelance staff
-
Experience planning and delivering lessons
-
Experience of resource creation
The client requests no contact from agencies or media sales.
We are seeking our first Head of Fundraising to join our Senior Leadership Team, build the function and leave a legacy.
Reporting directly to the Chief Executive, you will lead on developing and delivering our fundraising strategy, with primary focus on trusts and foundations and corporate partnerships, with the potential to grow individual philanthropy in the future.
You will be a key ambassador for the organisation, building and managing strong, long-term relationships with funders who share our mission. You’ll bring vision, strategic clarity and emotional intelligence to developing compelling cases for support, always ensuring alignment with organisational goals and understanding that for us, income is a vehicle to impact.
You’ll manage and develop one Senior Officer initially, with the possibility that we may be able to expand the team as income grows. The Senior Officer post is currently empty, so we hope that you’ll be able to be involved in the recruitment of this post enabling you to shape your own team. You’ll also play a wider role in shaping the organisation’s strategy and culture as part of a collaborative and ambitious leadership team.
Key responsibilities:
Strategy and Leadership
- Lead development and execution of a fundraising strategy focused on trusts,foundations and corporates (with a possible addition of individual philanthropy further down the line).
- Act as a member of the Senior Leadership Team, contributing to organisational strategy, planning and culture, and supporting the Chief Executive to report to the board on fundraising.
- Manage, develop and grow the Senior Officer role; build a high-performing team.
Fundraising and Relationship Management
- Create and manage a pipeline of funding opportunities, securing multi-year grants and strategic partnerships that support our research, policy and delivery ambitions, and reflect our values.
- Lead the development of major funding bids - including drafting proposals and coordinating input from SLT colleagues and other relevant team members.
- Cultivate, steward and deepen relationships with existing and prospective funders, acting as a confident and credible ambassador.
- Collaborate closely with colleagues to develop strong proposals, cases for support and pitch materials, including engaging in depth with some of the complex research that we seek to fund.
- Represent the organisation externally — in meetings, networks and events.
Innovation, Growth and Sustainability
- Develop and test models to diversify income to enable impact – building on our current strategy, but bringing an open mind to exploring new activities.
- Embed fundraising monitoring, evaluation and performance reporting into the organisation; ensure transparency with senior leadership and trustees.
- Maintain close alignment between fundraising strategy and organisational strategy, ensuring funder relationships are ethical, values-aligned and sustainable.
About you:
We’re seeking someone who is ambitious, driven and emotionally intelligent — a relationship-builder ready to step into a senior leadership role and leave a legacy.
Essential
- A proven track record of securing significant income from trusts, foundations and/or corporate partners.
- Experience in managing complex relationships with funders, with excellent stewardship and retention skills.
- Experience of running reliable due diligence processes to assess funding opportunities.
- Able to translate research, policy or innovation-led programmes into compelling funding propositions.
- Excellent project management skills, including the capacity to coordinate colleagues in developing complex fundraising bids.
- Some experience of line management, team development or mentoring.
- Excellent written, verbal and influencing skills, able to engage funders, senior leaders and colleagues.
- Strategic mindset, with capacity to manage multiple priorities in a fast-moving environment.
- A genuine passion for the mission of the Money and Mental Health Policy Institute, and the empathy to engage with lived experience perspectives.
- Alignment with our collaborative and flexible working culture — able to work in a high-trust environment, collaborate openly with colleagues across multiple teams and contribute positively to team wellbeing and culture.
Desirable
- Experience of major donor fundraising, or exploring new income streams.
- Experience of reporting to a board, including of producing high level board papers and working with high profile stakeholders.
- Knowledge or networks within the essential services, health, research, policy or grant-giving sectors.
Terms:
- Reporting to: Chief Executive
- Staff supervised: One team member, who we hope you will be able to be involved in recruiting
- Annual Gross Salary: £64,800 (employees who are not London-based receive the same salary, including London weighting, but cover their own travel costs to the office, typically twice a month)
- Location: Either London-based, with two days per week in Money and Mental Health’s East London office, or home-based with the ability to travel to London at least twice per month. The role will also require some travel for meetings.
- Hours: Both full-time and part-time applicants considered, at a minimum of four days per week. Job shares, consolidated hours and other flexible working arrangements will be considered. Please indicate your preferred working hours on application.
- Contract type: Permanent
- Holidays: 28 days per year (including 3 days between Christmas and New Year when the office is closed), plus bank holidays
- Pension: Opportunity to be enrolled in the workplace pension scheme (subject to meeting standard auto-enrolment qualifying criteria). After enrolment, the charity contributes the equivalent of 5.5% of monthly gross salary, subject to an employee contribution of at least 2.5%.
- Other benefits:
- Every team member has a personal training budget, with many internal training opportunities.
- Cycle to Work and season ticket loan schemes.
- Enhanced maternity/paternity/parental leave terms, offered at an equal rate: employees eligible for statutory maternity/paternity/shared parental pay receive 90% of earnings for up to 12 weeks.
- Rental deposit loan scheme.
- A flexible working culture: core working hours are 10am–3pm, with flexibility outside these times (agreed with management) for employees to distribute working hours across the week.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a natural relationship-builder with a passion for healthcare and stakeholder engagement?
Location: West Midlands Based / Hybrid
Contract Type: Permanent
Hours: 35 hours per week, Monday to Friday
Salary: £37,522.87 - £42,213.23 (depending on experience)
Join MSI Reproductive Choices UK as an Engagement Manager and help us empower individuals through access to reproductive healthcare.
What You'll Do
As Engagement Manager, you’ll be responsible for building and nurturing relationships with key stakeholders across the West Midlands. You’ll promote MSI services, increase awareness and referrals, and support strategic engagement activities.
Key Responsibilities:
- Develop and implement regional engagement strategies
- Conduct postcode and competitor analysis
- Deliver impactful presentations and attend conferences
- Collaborate with internal teams to strengthen referral pathways
- Monitor healthcare changes and identify opportunities
- Contribute to local marketing and business development
About You
You’re a confident communicator and relationship-builder with a passion for improving access to healthcare. You thrive in dynamic environments and bring a proactive, strategic mindset to stakeholder engagement.
Key strengths include:
Healthcare Insight & Stakeholder Engagement – experienced in navigating the healthcare landscape and building trusted relationships with GPs, sexual health services, and other key partners
Presentation & Influence – comfortable presenting to diverse audiences and driving awareness of services
Autonomy & Organisation – self-directed, highly organised, and able to manage multiple priorities across a region
Tech & Reporting Skills – proficient in IT systems and able to produce clear, impactful reports and analysis
Values-Driven – committed to inclusivity, safeguarding, and MSI’s pro-choice mission
Why Join Us?
We offer a supportive, values-driven environment where your contribution is recognised and rewarded:
Financial Benefits
- Competitive salary
- Up to 5% employer pension contribution
- Fast expense reimbursement (within 10 days)
Work-Life Balance
- 25 days annual leave + your birthday off
- Family-friendly policies
Rewards & Perks
- Long service recognition
- Discounts at 4,000+ retailers via Blue Light Card
Health & Wellbeing
- 24/7 GP access
- Employee Assistance Programme
Career Development
- Paid training and development
- Accredited apprenticeships
- Clear progression pathways
Be part of a team that’s making a real difference. We offer a supportive, inclusive environment where your work directly contributes to improving lives.
Apply now to become a key player in shaping reproductive healthcare across the West Midlands.
We have been providing NHS-funded and private abortion and vasectomy care through our network of local clinics across England for over 40 years.



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
JOIN OUR WORK TO SUPPORT COMMUNITIES TO THRIVE
We are looking for a dynamic manager to make our community hubs thrive! In this role, you will shape the welcome and experience of thousands of visitors, oversee our room hire and Front-of-House services, and drive the vibrancy and usage of our centres. You will lead a passionate team, manage systems that connect people to opportunities, and grow income streams through events and partnerships – all while championing our values and mission. If you are commercially savvy, great with people, and are passionate about enabling others, we would love to hear from you.
ABOUT US:
Southmead Development Trust is a Bristol-based charity made up of staff, volunteers, and residents working together to keep power in our community. We work alongside local people and partners to improve health, wellbeing, employment, and local pride — while tackling social isolation and bringing investment into the area.
Guided by residents, our vision is a thriving and healthy community. We provide the support, spaces, and services our community needs through our two well-loved sites: the Greenway Centre and Southmead Adventure Playground (The Ranch). These venues host a wide range of activities, including wellbeing services, youth and play sessions, fitness classes, community groups, and local celebrations.
We are proud to be a Disability Confident employer and welcome applications from everyone. We are committed to building a team that reflects the diversity of our community. If you need any adjustments during the recruitment process or in the workplace, just let us know — we will do our best to support you.
ABOUT YOU:
- You thrive in a fast-paced, people-focused environment. A confident and empathetic communicator.
- You have a strong track record in sales, customer service, or event management — from any sector.
- You feel at home with systems thinking. You are passionate about enabling others.
- You are ambitious and creative, always spotting new opportunities and turning ideas into action.
- You have led teams before and know how to bring out the best in people. You are collaborative, flexible, and great at building relationships across teams and partnerships.
- You understand how to grow income streams and apply sales and marketing principles to meet targets and increase impact.
- You are tech-savvy, quick to learn new systems, and confident in producing marketing materials and reports.
- Most importantly, you embody our values of:Positivity – Integrity – Excellence – Welcoming – Entrepreneurial
ABOUT THE ROLE:
You will shape the welcome, experience, and customer journey of the thousands of residents, partners, and visitors who come to our centres every year.
You will lead and develop the team to oversee our room hire service, provide Front-of-House to all operations and activities, and grow the vibrancy and usage of our centres in line with charity objectives and values.
You will continuously administer and develop our systems, which will enable business development, provide streamlined and connected pathways to community services, and supply impactful operations support to the whole organisation.
Key responsibilities
Team Leadership and Management:
- Lead, support, and develop our team of Customer Experience Assistants to ensure our centres are busy, thriving, and welcoming hubs.
- Coach the team to maintain systems and oversee the community and customers’ journey through all our offers and services, enabling a seamless and efficient experience.
Busy and Thriving Centres:
- To increase utilization rates across all Trust spaces for community and business use, growing revenues and impact through excellent interpersonal relationships, strong systems, and collaboration with internal and external stakeholders.
- To lead and develop our room hire services, working with colleagues to produce compelling, effective, and targeted marketing material and campaigns, and set the sales strategies, including reviewing pricing and re-purposing spaces as required.
- Ensure excellent customer relations across all activities and services, including Greenway Gym, room hire, tenancies, snooker, and our wellbeing services.
- Manage and develop the on-site cafe concession to align with charity goals and values.
- Develop and implement systems for community and customer feedback on the experience at our centres.
- Lead the development of events as a core income stream for the Trust. Coordinate the events programme across our centres to enable colleagues, partners, customers, and the community to run events in our spaces.
- Deliver a reliable service to the day-to-day needs of our tenants and licencees, focusing on retention and partnership development, working with the Operations Manager on key challenges and change.
Systems Management
- Manage the day-to-day use of core CRM systems, particularly OnCentre and Beacon, to ensure they are robust and enabling. Take proactive action on feature development, efficiencies, data integrity, writing processes and guidance, and conducting staff training.
- Collaborate with managers across the Trust to ensure that the Front-of-House team and our systems act as a ‘front door’ to the whole organisation, knowledgeably connecting any visitor or contact to a positive next step.
- Work with the Operations Manager and others to develop Trust software to enable growth, efficiency, integration, decision-making, and community action.
Welcoming and Inclusive Spaces
- To manage, lead, and develop the Customer Experience team to provide exceptional service to make sure all visitors and customers feel welcomed, valued, and looked after in a manner true to our values, mission, and our EDI and Trauma-Informed Action Plan.
- Recognise the broad range of stakeholders in our spaces, working with them to ensure these are well-presented, safe, and welcoming.
General Responsibilities
- Follow all Southmead Development Trust policies and procedures.
- Actively demonstrate and promote our values: Positivity, Integrity, Excellence, Welcoming, and Entrepreneurial.
- Work independently and take initiative to solve problems.
- Engage in training, development, and team activities.
- Support a safe, inclusive, and respectful environment.
- Collaborate effectively across teams and with the community.
- Be flexible to work occasional evenings and weekends.
- Carry out other duties as required to support the Trust’s work.
ESSENTIAL SKILLS:
- Proven management experience of multiple-service areas, e.g. Facilities, Hospitality, Events, whilst working to financial and customer satisfaction targets.
- Experience with the development and implementation of CRM (Customer Relationship Management) systems.
- Excellent organisational, prioritisation, and problem-solving skills.
- Be commercially informed and excellent at generating and processing different income streams with a strong understanding of sales and marketing principles.
- Ability to line-manage and develop a team, build consensus, and assign responsibility to others.
- Comfortable with systems thinking and process development.
- Confident and empathetic communicator with strong relationship management.
- Team-working skills: flexible, collaborative, and supportive.
- Excellent IT skills, ability to master systems, maintain and develop them, and educate others on their use.
- Understanding of the essential health and safety, accessibility, data protection, and safeguarding requirements of a charity with busy public buildings that frequently work with vulnerable adults and children.
- Commitment to and understanding of the principles of equity, diversity, and inclusion.
DESIRABLE SKILLS:
- Previous experience in the social enterprise, community, or health and social care sector.
- Understanding of trauma-informed practice
- Understanding of the principles of community development
The client requests no contact from agencies or media sales.


