Samaritans Training School - or STS for short - is our dedicated central training team who deliver high quality Samaritans training on behalf of branches and hubs. Our busy team delivers training to new and existing volunteers and staff members, throughout the year.
We’re looking for an experienced Training School Manager to lead our STS function. You’ll oversee high-quality training delivery and facilitation, leading on quality assurance, continuous improvement and the ongoing development of training practice.
As an experienced leader, you’ll manage and develop our high-performing STS team, striving to ensure excellence in our training provision. You’ll also be responsible for rota management and scheduling of training courses, balancing organisational priorities along with the performance and wellbeing of your team.
You’ll work closely with stakeholders across the organisation, including staff and volunteers, through building strong working relationships. You’ll work to understand training and development needs, ensuing joined up learning design and delivery.
If you’re a strong leader with clear and positive communication skills, an aptitude for problem solving and experience in the operational delivery of training, this may be the role for you.
Contract terms:
- £47,000 - £51,000 per annum, plus benefits
- Permanent
- Full time hours are 35 hours per week, but we are passionate about flexible working, talk to us about your preferences.
- Homebased contract
- In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month
- This role requires regular out of hours working to oversee evening training delivery. Travel to our office in Ewell (Surrey) for in-person meetings is also required.
What you'll do:
- Lead the operational delivery of the Samaritans Training School, ensuring a high-quality virtual training provision
- Set and uphold standards of training delivery and facilitation across the Samaritans Training School
- Manage a high-preforming training team
- Support, coach and develop trainers to address skills gaps and drive continuous improvement
- Schedule training courses balancing trainer availability and resource
- Monitor and quality assess service delivery of training courses, using performance data and insight
- Ensure training delivery is in line with best practice
- Build strong relationships with staff, volunteers and other stakeholders
What you’ll bring:
- Proven experience leading the operational delivery of learning or onboarding training programmes
- Experience of leading the delivery of virtual training
- Excellent interpersonal skills, with the ability to communicate effectively both verbally and in written form
- Ability to write clear and concise reports and presentations
- Ability to manage multiple systems
- Experience in building rotas and scheduling
- Experience in managing, leading and developing a high performing team
- Strong customer service and stakeholder management skills, with the ability to build strong working relationships
- A training or facilitation qualification (desirable)
- Experience working with or managing volunteers, or within the charity sector (desirable)
Please see Job Description and Person Specification
Why Samaritans?
At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.
We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.
You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.
For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this.
We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.
Apply now
If this sounds like the opportunity for you, please apply. You will be asked to answer some short application questions and to upload your CV.
Applications close: Sunday 12th April 2026.
At Samaritans, human connection is at the heart of everything we do.
We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team.
We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through.
Registered Charity
101 - 500
We prevent suicide through the power of human connection. Connecting people in crisis with trained volunteers who will always listen.
The client requests no contact from agencies or media sales.
Thank you!
The Bumblebee Conservation Trust (the Trust) is looking for a part-time (0.7 FTE) Head of Outreach.
Our vision is for a world where bumblebees are thriving and valued by everyone.
This role will:
- Lead on the development and implementation of an Outreach Strategy that inspires people and organisations, including policy makers, to take action for bumblebees. (Aim 2 of the Trust’s strategy)
- Lead on behaviour change impact reporting, ensuring data collection methods and tools are fit for purpose, and staff and volunteers have the necessary training and support to confidently report on the impact of face-to-face outreach activities.
- Lead on project development activities and work with the fundraising team to generate income to fund the sustainable growth of the Trust’s outreach activities across the UK.
You will be an excellent communicator and problem solver with experience in managing change and leading and motivating staff and volunteers. You will have a proven track record in securing grant funding and building strong partnerships with third party organisations, as well as experience in monitoring and evaluating the impact of public engagement and volunteering activities, including social and wellbeing impacts and behaviour change.
Please refer to the job description and person specification for more details of the role.
This is a part-time post for 24 hours per week. Some overtime work may be required and a flexitime system is in place.
This post will be employed on a permanent basis and can be based at the Trust’s office in Stirling, home-based, or hybrid between the Trust’s office in Stirling and home-working.
The Trust is an Equal Opportunities employer. This means that whilst seeking employment or during such employment with the Trust, we will seek to ensure equality of treatment for all persons regardless of sex, race, age, marital or civil partnership status, disability, religion or belief, sexual orientation, gender reassignment, pregnancy or maternity status.
At the Trust, we have a clear goal: to be the place where a diverse mix of talented people want to come, to stay and do their best work. We pride ourselves on reaching for our vision, through the hard work and dedication of our passionate and creative employees.
The closing date is 5 p.m. 13 April 2026. Applications may close before the deadline, so please apply early to avoid disappointment.
The interview date is 28th April 2026. Interviews will be held online.
The client requests no contact from agencies or media sales.