Communication manager jobs in City of london, england

Do you believe in the power of the arts to build community and transform lives? At Pimlico Musical Foundation, we work with a diverse community, providing a broad range of opportunities for both children and adults, and free musical education to local children, many of whom face considerable challenges. We bring people together, provide opportunities for young talent, and support the local community's engagement with the arts. We achieve this through various programmes, in partnership with local schools and organisations such as Westminster School, Oxford University, Opera Holland Park, the Rodolfus Foundation, and Future Academies.

We are seeking an experienced and driven fundraiser to take strategic ownership of our income generation across all income streams, leading the next phase of our growth. As Head of Fundraising, you will own and develop the fundraising strategy while continuing to deliver hands-on where needed, supported by an engaged board and CEO. Most of all, we are seeking someone who wants to make a difference, contributing to a community and improving access to the arts for everyone, regardless of their background.

Off The Record Twickenham is a unique charity in Richmond borough which provides free and confidential counselling, walk-in information and sexual health support to young people aged 11-24 who live, work or study in Richmond borough. Our vision is that “Every young person has a welcoming space where they feel valued, supported and listened to”. We support over 1,000 young people every year.

In the coming year we have secured grant and other income covering two thirds of our planned expenditure of £340,000 and we need to fundraise for the remainder. We want to grow our income in future years in order to expand our much-needed services, particularly by nurturing and growing the support of local businesses, schools and community groups. We also see great potential to increase support from individuals and major donors across the borough of Richmond, given we support so many young people and families in the area every year.

As this role involves engaging local community groups, businesses and volunteers in our mission to support local young people, it is particularly suited to someone who lives and/or has worked in the London borough of Richmond. You'll join a warm, supportive and motivated team that strives to make a difference and enjoy autonomy in the role to shape and grow your own fundraising portfolio. Building on the charity's secure and well-established income from grant-makers, you'll grow and nurture newer fundraising streams, capitalising on Off The Record Twickenham's strong local reputation and existing community support. 

As Fundraiser, you will be responsible for all fundraising applications and will also lead on building strong relationships with grant givers and with Off The Record Twickenham’s local community, developing partnerships with businesses, community groups, and individual supporters.

This is a full-time role reporting to the Manager, combining both home and office-based working, with local travel. Occasional evening and weekend work also required. The salary is up to £40,000p.a. depending on experience.

Key responsibilities include:

• Ensuring Off The Record maintains its core funding
• Developing and monitoring the fundraising strategy with the manager
• Taking responsibility for all bid-writing for an established grant fundraising portfolio, including budgets and monitoring reports
• Identifying, developing and managing successful fundraising relationships with local businesses and community groups, and building and nurturing a network of local philanthropists and individual donors
• Planning and delivering fundraising activities at local fairs, events, and community initiatives, to include recruiting and managing the volunteer helpers

This job is for you if you have:

• Successful experience in fundraising roles
• Strong communication and interpersonal skills, together with excellent writing skills
• The ability to develop positive relationships, and to relate well with colleagues and the general public
• The ability to work independently and manage your own workload – happy in a small, busy team where everyone pulls together
• The ability to manage projects to meet targets and deadlines

Please see the attached job description and person specification for full details. 

To apply, please submit your CV with a covering statement clearly stating your relevant experience and how you meet the criteria in the job description and person specification. 

The closing date for applications is 10am on Monday 6th July 2026. Interviews will be held over the following 2 weeks. 

We are excited to be recruiting a part-time Finance Coordinator to support the Finance team to 
fulfil day-to-day objectives and help the wider organisation to deliver its goals. This is a great 
opportunity to join The Brilliant Club Team at a time when we are moving into the delivery of our 
new Backing Brilliance strategy. 
The Finance Coordinator position will report to the Finance Manager. The role will manage a 
varied workload that includes checking and approving expenses, bank reconciliations, purchase 
invoices, maintaining purchase orders, support credit control, managing the Finance inbox and 
phone, responding to staff and supplier queries and supporting the Finance team with the 
departmental targets. The role requires an enthusiastic individual with an eye for detail and good 
interpersonal skills. 
The successful candidate will champion the charity’s values and embody them in interactions with 
colleagues and external stakeholders. To ensure excellent working relationships are maintained, 
they will be effective communicators with staff and external stakeholders. They will continually 
improve in their areas of responsibility, looking at how the Finance department can be more 
efficient and implementing new ideas. They will be positive and proactive, with a commitment to 
delivering excellent standards. 
While this role can be based in our London or Leeds offices, some travel will be required to London 
for events and to attend in-person meetings. 

About you 
The role will best suit someone who:

• Has experience in a similar finance role 
• Has good knowledge of Microsoft Excel 
• Is proactive and adaptable with a can-do attitude 
• Is able to work to tight deadlines and prioritise work appropriately
• Can communicate effectively with staff and stakeholders 
• Has experience of using accounting systems 
• Adheres to information security policies included in the charity’s ISO 27001 manual and 
• complete information security training 
• Has a demonstrable passion for furthering The Brilliant Club’s mission 
• Has or is working towards accounting qualifications e.g. AAT, part qualified CIMA etc 
• (desirable) 

We are looking to recruit an Associate with expertise in evaluating neurobiological pathways and de-risking therapeutic hypotheses to support the development of novel therapies for Parkinson’s. The ideal candidate will have a strong background in CNS pathophysiology and signalling and experience working across different therapeutic modalities, including ideally one or more of biologics, gene therapy or nucleotide therapy.

About the role

Parkinson’s Research Ventures aims to accelerate the development of new therapies for Parkinson’s, based on the needs and priorities of people living with Parkinson’s.  

In this role, you will collaborate with the multi-disciplinary  Parkinson’s Research Ventures team to scout for and evaluate new project proposals, manage our funded portfolio, and liaise with external partners and the Parkinson’s community.

What you’ll do

• Keep up to date with current Parkinson’s therapeutic research with views on current targets, modalities and mechanisms and identify new strategically relevant proposals for evaluation

• Evaluate target validation and pathway engagement and assess feasibility of potential Parkinson’s therapeutics. 

• Undertake broader scientific and technical due diligence to critically assess external project proposals

• Interact with people with Parkinson’s and involve them in projects in order to increase the opportunities to deliver new drugs that meet unmet medical needs

• Act as the contact on specific projects and work with external partners to ensure delivery against milestones. 

• Participate in joint steering committees and other advisory meetings, providing expert scientific and strategic insight

What you’ll bring

• Doctoral degree (Ph.D., M.D., D.Phil.) in neuroscience, cell biology, or a related field with 5+ years of relevant experience in an academic, biotech or industry setting.

• A strong understanding of neurobiological signalling and how these are disrupted in disease, ideally Parkinson’s. 

• Expert knowledge of drug discovery principles and practices including experience of assay development and in vitro biochemical and cellular techniques. 

• Experience in relation to development of one or more modalities including biologics, gene therapy or nucleotide therapy for neuroscience indications is desired. 

• Excellent communication skills and the ability to present complex information in suitable formats for scientific and lay audiences 

• Experience of project management and leadership skills, including cross-functional teams, from initiation to completion/review 

This role is hybrid and your in person working depends on your team agreement, requirements of the role and led by activity based principles. The in person/office attendance expectation for this role will be a minimum on average 2 days per week with flexibility.

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

Interviews for this role will be held on 23 July 20026.

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

RCJ Advice is an independent charity, based originally out of the Royal Courts of Justice in central London, providing a number of local and national services.

In collaboration with national Citizens Advice, we run a national service which provides advice and support to staff and volunteers from local Citizens Advice charities across England & Wales on immigration legal matters, enabling them to better support their clients. By supporting the local charities, we can help build their confidence and knowledge to deal with queries themselves in the future.

We deliver this service through a national telephone helpline, and this role will provide advice and guidance focused on Level 1 and 2 queries.

At RCJ Advice, the Immigration team consists of two paralegals and one solicitor. Both paralegals work on the helpline most days. Whilst the service is primarily there to deal with enquiries through a helpline, there will be an opportunity to support casework. You will also have the opportunity to build good working relationships with staff and volunteers across our other services.

You will come with a level of understanding of immigration law/rules, and will have been giving immigration advice for at least six months, whether solely or as part of giving general advice. You will have excellent communication skills and be able to conduct research and communicate complex information in a way that people will understand.

This is a hybrid role, working in our office within the Royal Courts of Justice in London at least 2 days per week with the option of homeworking up to 3 days per week.

Role Overview:
The Talent Set are delighted to partner with a leading charity organisation on a fantastic Individual Giving Officer role. This position offers an exciting opportunity to manage multi-channel campaigns, support supporter engagement, and contribute to vital income generation efforts.

Key Responsibilities:

• Manage and deliver individual giving campaigns across online and offline channels, including direct mail, email, telemarketing, face-to-face, and digital acquisition.
• Support the planning, execution, and analysis of campaigns to meet income and expenditure targets.
• Collaborate with internal teams and external agencies to ensure timely and compliant campaign delivery.
• Maintain supporter relationships through quality communication, including thanking donors effectively.
• Contribute to the development of long-term donor strategies, using data insights to inform efforts.
• Assist with reporting, monitoring campaign performance, and supporting upcoming projects such as supporter journeys and appeals.
• Ensure all campaign activity aligns with organisational guidelines and best practices, including compliance and branding standards.

Person Specification:

• Proven experience in managing multi-channel direct marketing campaigns, particularly offline channels such as direct mail.
• Strong project management and organisational skills, with the ability to handle multiple campaigns simultaneously.
• Effective written and verbal communication skills, with attention to detail in copywriting and proof-reading.
• Knowledge of data analysis and reporting tools to interpret campaign performance.
• Experience working with external suppliers and managing budgets.
• Comfortable working within a team-oriented, collaborative environment and able to adapt to a busy workload.
• A proactive approach, with the confidence to take the initiative and prioritise tasks effectively.
• Empathy and commitment to the organisation’s mission, with an understanding of supporter care principles.

What’s on Offer:

• Salary: £33,000- £34,000
• Location: Hybrid with 1-2 days per month in the office in Surrey
• Contract: Full time, permanent

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity:
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

For over 60 years the National Children’s Bureau (NCB) has been building a better childhood for all.

Events Co-ordinator
Contract: Permanent
Work Pattern: Full Time
Salary: £28,952 per annum
Location: Homebased – however NCB has offices in Belfast, Sheffield, Newton Abbot and London that staff can work from should they choose.

The Vacancy

This is an exciting opportunity within the newly formed Centralised functions at NCB supporting the Project Support, Events or Business Support teams.

The post holders will support the organisation’s portfolio of projects and/or complex learning event delivery of online and in-person workshops and conferences for the team they are working in, working closely with peers to provide coherent, consistent support to delivery teams. They will ensure that projects and events are well managed and delivered in line with internal processes and systems whilst balancing business needs achieving contracted requirements and targets.

The post holders will act as peripatetic support across projects, events and the wider business to deliver business objectives, including the administration of contracting processes, event hosting and logistics and business support administration as necessary.

This will include oversight and management of people, tasks and activities according to business need, and supporting teams and directorates.

Knowledge of budget management, risk mitigation and financial acumen is necessary to ensure efficient and sustainable operations.

The post holders will also work closely together drive a culture of continuous improvement informed by systems and data to optimise processes, enhance customer experience and improve delivery performance over time.

About NCB

For more than 60 years, the National Children’s Bureau has championed the rights and amplified the voice of children and young people in the UK. We interrogate policy and uncover evidence, blending in lived and learnt experience to shape future legislation and develop more effective ways of supporting children and families.

Bringing people and organisations together is fundamental to how we improve the systems that babies, children, young people and their families rely on to thrive. We push boundaries, even looking beyond childhood itself to consider transitions into adulthood and the impact of childhood issues on an entire lifespan. We are united for better childhoods and brighter futures.

The Benefits

• 30 Days Annual Leave
• Generous Pension Scheme
• Cycle to work scheme
• Flexible Working
• Winter Holiday Closure & Break
• Employee Assistance Programme

Closing date: 8am, Wednesday 8th July 2026 
Please note that we reserve the right to close this vacancy early should we receive a high volume of applications. We encourage interested candidates to submit their applications as soon as possible

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are actively seeking to broaden the diversity of our staff group and warmly welcome applications from candidates underrepresented in the charity sector, including those from Black and Global Majority communities, disabled people, LGBTQ+ individuals, and people with lived experience of the issues NCB works on.

No agencies please.

Harris Hill is delighted to be supporting a national cancer support charity in their search for a Corporate Partnerships Officer.

Epsom, Surrey (Hybrid) | Full Time | £35,000 per annum

This is a fantastic opportunity to join a growing and ambitious charity that provides life-changing support to people affected by cancer across the UK.

They are looking for a relationship-focused fundraiser to help drive the growth of their corporate partnerships programme. Working closely with the Director of Income Generation, Marketing and Communications, the successful candidate will support new business activity while managing and developing a portfolio of valued corporate partners.

This role offers the opportunity to work with a wide range of partners, create engaging partnership opportunities and contribute towards ambitious income growth plans. It would suit someone who enjoys building relationships, delivering excellent stewardship and helping corporate supporters maximise their impact.

Key Responsibilities

• Support the development of new corporate partnership opportunities.
• Manage and grow a portfolio of existing corporate partners.
• Deliver excellent stewardship and relationship management.
• Create compelling partnership proposals and presentations.

What They're Looking For

• Experience building and managing external relationships.
• A proactive and solutions-focused approach.
• Experience in fundraising, partnerships or account management would be advantageous.
• A genuine passion for supporting people affected by cancer.

The charity operates a hybrid working model, with regular attendance at their Epsom office and partner locations. Candidates should be based within London or the South East and able to travel as required.

Apply to Hannah at Harris Hill onto learn more and get the full job pack. Rolling recruitment

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics

We are excited to be working exclusively with Become, the national charity fighting alongside children and young people for a better care system.

They are looking for a Senior Fundraising Officer to cover a sabbatical for 7 months, the charity are looking for this role to start at the beginning of August.

You will bring strong experience across public fundraising, ideally with a mix of experience across Digital, Events/Community and stewardship.

Hybrid working is once a month in the London office.

The charity are going to interview on a rolling basis.

Key duties for the contract
Take a lead role in the development and management of fundraising income from individual donors, challenge events and community groups
Excellent supporter care and stewardship of individual givers and public fundraisers
Digital fundraising through website, social media marketing, and fundraising platforms
Lead stewardship of 100-person fundraising team at Big Half 2026
Excellent data management with Raisers Edge NXT

The Candidate
Between 3-5 years of public fundraising experience
Able to hit the ground running
Confident working independently
Strong communication skills
Strong analytical skills

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Job Title: Support worker

Location: London Borough of Tower Hamlets

Salary: £30,784.00 per annum 

Hours: Hours: 40 hours per week, including weekends

Contract: Permanent

PRHA is a great place to work – Our award-winning teams work together to improve the lives of our residents and make a real contribution to ending homelessness. As an IIP Gold standard employer, we value our staff and commit to develop their skills and support them in their important work.

We have an exciting opportunity for Support Workers within two of our specialist services. We are looking for self-starters with a passion for sparking change in people’s lives. You will have the necessary skillset to empower people and support residents to achieve their goals.

PRHA hostels guarantee a fast-paced, challenging and dynamic environment where no two days are ever the same. We are seeking motivated and energetic individuals to join our teams and help our residents to change their lives for the better.

We are looking for:

Competencies

• Knowledge, empathy, understanding and proven ability to work creatively and engage homeless people whose alcohol/ drug misuse/ mental health/ complex trauma has had significant effect on their physical and mental health, social and coping skills .
• Ability to assess needs, risks (within a framework of positive risk taking) and develop user led support plans.
• Awareness of and ability to identify and address health and care issues with partners, especially substance misuse, mental health, dementia etc.
• Ability to respond to challenging behaviour in a safe way.
• Ability to develop successful professional relationships, working collaboratively with external and internal partners , sharing expertise and learning from colleagues in health, social care,probation and voluntary sector etc
• Knowledge of and commitment to service user involvement, self empowerment, equalities, diversity andservice improvement
• Basic understanding of the principals of delivering support within a Psychologically Informed Environment (PIE) and commitment to working within this model
• Robust knowledge and practical application of adult safeguarding requirements.
• Knowledge and understanding of Healthand Safety in a hostel setting, including dealing with emergencies and working alone.
• A good listener and communicator at all levels, including people with communication difficulties
• A good standard of literacy, numeracy, computer skills and the ability to write accurate and succinct reports.
• Proven ability both to work within a team and use initiative to problem solve.
• Excellent time management skills
• Willingness and ability to support personal care where the service user is at risk
• Ability to implement policies and procedures,standing orders and financial regulations

What we offer

We offer our staff a generous benefits package, which includes:

• Pension Scheme – We offer a group stakeholder pension scheme with 3% employer's contribution, employee contribution is 5%
• Holidays - Employees receive up to 22 days annual leave plus bank holidays rising with long service
• Medical – we provide a “Cash Back" Scheme for a range of services such as dental, physio, chiropody, health& wellbeing
• Training Programmes – We provide comprehensive training to our employees to enable them to grow in their career and achieve their professional aspirations.
• Season Ticket Loans – We offer interest-free season ticket loans after successful probation
• Life Assurance - Upon death whilst in service, a Death in Service payment may be made according to the scheme rules. The payment covers 3 times of the employee’s annual salary.

How to apply

Please read the full Job Description & Person Specification which can be found on our website. To apply, please send your CV and Supporting Statement outlining your interest in working for PRHA and explaining how you meet the criteria set out in the Job Description & Person Specification. Please send your CV and Supporting Statement by clicking the Apply Now button. Furthermore, applications with no attached personal statement explaining how you meet the job description will not be considered.

It is required for this post that the successful candidates will have to complete an enhanced DBS disclosure check.

About the role 

 As a Health Analytics Lead, you’ll play a key role in shaping how data and evidence are used to inform understanding, influence decision-making, and drive action on cardiovascular disease across the UK. Working within the Health Insights team in the Medical Directorate, you’ll ensure the British Heart Foundation (BHF) remains intelligence-led across its operations.

This is a senior analytical role where you’ll lead the delivery of high-quality population health and healthcare analytics, ensuring robust, evidence-based insights inform strategic priorities, policy development and organisational decision-making. You’ll translate complex statistical and scientific evidence into clear, compelling insights that influence decisions and drive meaningful action.

You’ll lead analytical activity across large, complex datasets, including data extraction, preparation, modelling, and visualisation, producing impactful public-facing outputs such as reports and technical explainers. You’ll effectively communicate insights to a wide range of audiences, including senior stakeholders, policy teams, and the media.

You’ll deliver a core health intelligence service to the Medical Directorate and wider organisation, manage the statistics sign-off process, respond to complex queries, and support the development of knowledge management and reporting approaches. Working collaboratively across teams, including data science, you’ll maximise the value of data and analytics across BHF.

As a leader, you’ll line manage and develop analysts, fostering a high-performing team while championing best practice in data management, reproducibility, and statistical governance.

About you

As our ideal candidate, you’ll have:

• A degree in a quantitative field such as medical statistics, epidemiology, health services research, biomedical research, or equivalent experience (postgraduate qualification desirable). 
• Strong experience in a senior analytical role, ideally within a health-related environment, with expertise in population health, epidemiology, or healthcare analytics. 
• Proven experience working with large, complex datasets, using a range of data manipulation, analysis, and visualisation tools. 
• Strong experience delivering high-quality, public-facing analysis and translating complex statistical and scientific evidence into clear, accessible insights for varied audiences. 
• Excellent stakeholder management and communication skills, with the ability to influence senior stakeholders and engage both technical and non-technical audiences, including in external or media settings. 
• Experience developing dashboards, models, and reporting tools to support decision-making and promote data-driven practices. 
• Experience line managing or developing analysts, maintaining high analytical standards and supporting capability growth. 
• You’ll bring strong technical expertise in tools such as R or Python, SQL, and visualisation platforms such as Power BI or Tableau, alongside advanced Microsoft Office skills, particularly Excel and PowerPoint. 
• You’ll be highly organised, able to manage competing priorities and deliver to tight deadlines, with strong analytical thinking and attention to detail. A collaborative and proactive approach is essential, as is the confidence to challenge thinking and champion an evidence-based culture.

If you’re a driven analytics expert looking to make a meaningful impact in the fight against heart and circulatory disease, we’d love to hear from you.

Working arrangements

This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. 

Belonging at BHF

By embracing diversity and fostering an inclusive environment, we strengthen our ability to achieve our mission of saving and improving lives, ensuring our work reflects and serves the needs of every community across the UK.

To hear from our people, check out Belonging at BHF. 

Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world where everyone has a healthier heart for longer.

Benefits and development

At BHF, we offer a comprehensive range of benefits designed to support our colleagues’ wellbeing and professional growth.   

To find out more about our benefits you can download the Benefits document at the bottom of this page or check out our Benefits and Development pages.  

Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage. 

Interview process

The interview process may take place in-person or virtually via MS Teams.

How to apply

It’s quick and easy to apply for a role at the BHF. Just click on the apply button below. All you’ll need is an up-to-date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria.

Our recruitment processes are fair, accessible, and inclusive. BHF use anonymous CV software as part of the application journey. 
 
We support responsible use of AI to help shape your application. By applying for a role at BHF, you confirm that your application is authentic and reflects your own skills and experience, to ensure everyone is assessed fairly.

Should you need any adjustments to the recruitment process, at either application or interview, please contact a member of the Recruitment team. 

About St Mary’s

St Mary's is a vibrant and charismatic Anglican Church located in Marylebone, W1. In addition to serving as a place of worship, it boasts a thriving Grade I listed events venue, hosting an average of two-to-three events per week. The venue accommodates a diverse range of events, including conferences, charity events, fashion shows, book launches and wine tastings. 

About You

Are you a people person who thrives on creating seamless, memorable events? We’re looking for a full-time Events Coordinator to join our friendly and supportive team. You’ll play a key role in bringing events to life—from the moment they’re confirmed to the final wrap-up—working closely with clients and leading event-day staff with confidence. If you’re highly organised, calm under pressure, and love building strong relationships, this is your chance to shine in a role where no two days are the same. Warmth, professionalism, and a sharp eye for detail will take you far here.

What You Will Be Doing

• Supporting clients in event planning, including site visits, service bookings, invoicing, and gathering necessary documents and licenses.
• Ensuring legal requirements are met and communicating final event details to clients.
• Maintaining detailed planning records and manage logistics, including booking staff and coordinating with internal teams.
• Writing and sharing event briefs, process staff invoices, and liaise with key departments such as kitchen, facilities, and church groups.
• Providing event-day support by working with Duty Managers, acting as emergency contact on a rota, and occasionally attending events to build client relationships.
• Completing post-event tasks, such as reporting issues and following up with clients.
• Covering for the Head of Venue and Events during absences and ensure compliance with venue regulations.
• Essential skills include strong customer service, communication, organisation, attention to detail, and confidence using Google Suite.
• Desirable skills include experience in events or hospitality, CRM familiarity, and understanding of sound, lighting, and visual requirements.

What We Are Looking For

• Excellent customer facing skills and a commitment to outstanding customer service
• Excellent organisational and time management skills, with administration experience
• Excellent communication skills, both written and verbal
• A solutions mindset, proactive and excellent at problem-solving
• High attention to detail
• Fully confident and competent with Google suite (calendar, sheets)

Benefits

• Salary between £28,500 and £30,000 based on experience
• 23 days paid holiday per year + bank holidays. Extra 2 days holiday at Easter and the office closes between Christmas and New Year.
• Regular staff days and staff retreats
• Your choice of birthday breakfast at the Tuesday team meeting
• Training opportunities and courses

Full details in the attached Job Description

Occupational Requirement

This role has an Occupational Requirement to be a Christian, as permitted under Schedule 9, Part 1, of the Equality Act 2010.

Equality, Diversity and Inclusion

St Mary’s is committed to being a diverse church that truly represents the community we serve. We welcome applications from people of all backgrounds, especially those underrepresented in church leadership, including women, and racialised, LGBT+, disabled, and under-served communities.

Don’t meet every requirement? Studies have shown that women and people from racialised communities are less likely to apply for jobs unless they meet every single qualification. If you’re excited about this role but your prior experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Supporter Services Officer

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

About the Role

We're looking for a passionate and organised Supporter Services Officer to join our Fundraising and Marketing team! This is a full time, permanent role based in London on a hybrid vacancy.

This is a varied and rewarding role where you'll be the first point of contact for many of our supporters, helping to ensure they feel valued, informed and connected to our work. You'll handle supporter enquiries, process donations, maintain accurate records, and work closely with colleagues across the organisation to deliver an outstanding supporter experience.

Key Responsibilities

Delivering Excellent Supporter Care

• Act as the first point of contact for supporter and customer enquiries via phone, email and post.
• Deliver a friendly, professional and responsive service to supporters and prospective supporters.
• Record supporter interactions accurately and ensure enquiries are resolved within agreed timescales.
• Support colleagues to maintain consistently high standards of supporter care.

Gift Processing and Database Management

• Process donations, direct debits, legacy income, cash and cheque payments accurately and efficiently.
• Maintain supporter records using Microsoft Dynamics CRM.
• Support Gift Aid processing and ensure data quality standards are maintained.
• Work closely with colleagues to ensure fundraising data is recorded accurately.

Building Relationships Across Sense

• Develop strong relationships with colleagues across Fundraising and Marketing and the wider organisation.
• Share supporter feedback to help improve campaigns, communications and supporter journeys.
• Support the development and improvement of processes, procedures and reporting.
• Assist with projects and initiatives that enhance supporter engagement and service delivery.

About You

We're looking for someone who is passionate about delivering excellent customer service and enjoys building positive relationships.

You'll have:

• Experience working in a busy customer service, supporter care or fundraising environment.
• Experience handling sensitive or complex enquiries professionally and confidently.
• Experience using a CRM database such as Microsoft Dynamics.
• Strong administrative and organisational skills with excellent attention to detail.
• Excellent written and verbal communication skills.
• Strong IT skills, including Microsoft Word, Excel and Outlook.
• A proactive and collaborative approach to work.
• A commitment to inclusion, diversity and the values of Sense.

Experience within a charity fundraising environment would be advantageous.

Why Join Sense?

At Sense, you'll be part of a supportive and collaborative team that is passionate about making a difference. We offer opportunities for learning and development, flexible working arrangements, and the chance to contribute to life-changing work that supports disabled people with complex needs across the UK.

If you're passionate about delivering outstanding supporter experiences and want to play a vital role in helping Sense achieve its mission, we'd love to hear from you.

Our values

Our values shape the way we behave and work alongside disabled people with complex needs to break down barriers. 

• We're creating change
• We're always learning
• We're better together

To apply

Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly.  We would recommend that you read the job description and person specification before applying.

Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.

No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.

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This is an exciting opportunity to play a pivotal role in growing a major donor programme that directly supports life-changing eye care services in the Holy Land. You will work closely with the Executive Director, UK (EDUK) and senior leadership, including the CEO and Trustees, to contribute to the long-term sustainability of a respected and impactful international charity.

As part of a small, ambitious and collaborative UK team, you will play a major role in shaping and developing the major donor programme, building meaningful relationships with supporters and seeing the tangible impact of your work on patients and communities.

The St John of Jerusalem Eye Hospital Group (SJEHG) is a UK-registered charity delivering expert eye care to the people of the Holy Land, regardless of ethnicity, religion or ability to pay. It operates through two locally-registered charities to provide services in East Jerusalem, the West Bank and Gaza.