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St James’s, Piccadilly is at an exciting moment in its 340-year history. The ‘Wren Project’ was recently awarded a major grant from The National Lottery Heritage Fund to complete fundraising towards the £23m. The Wren Project has secured it’s Permission to Start from the Heritage Fund and the Delivery Phase is well under way.
This new role will be the first recruitment to a new team which will be responsible for finalising and delivering the Wren Project Activity Plan, working alongside the in-house team.
The Activity Plan will ensure that the proposed repairs and upgrades to the buildings are delivered in tandem with a first-class heritage learning and participation programme. It will be impactful, inclusive and sustainable, delivering outcomes for the community, the heritage and the organisation. This will be achieved by:
· Driving and deepening relationships with audiences
· Decreasing barriers to access
· Uplifting the heritage story
· Increase organisational resilience
· Support individual and community wellbeing needs
· Support local economic needs
· Promoting environmental sustainability and climate action
St James’s is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders and volunteers are expected to share this commitment.
St James’s actively welcomes applications from people who are currently underrepresented in our community including people with global majority heritage, people with lived experience of poverty and people who identify as LGBTQ+.
Role description and person specification can be downloaded at our website.
Please send full CV with a covering letter outlining your interest in the post and forward to Jane Gray, HR Advisor by midday Thursday 16th July. (Shortlisted candidates will be asked to complete an application form in due course – referee information is required.)
Interviews are planned for Thursday 23rd July. Start date as soon as possible.
CV and covering letter should be sent to our HR Advisor, Jane Gray.
The client requests no contact from agencies or media sales.
Are you a strategic storyteller with a passion for caring for the environment and tackling climate change?
We're looking for someone who can build strong relationships with a wide range of stakeholders internally and externally, communicate complex issues in clear ways, and help position the Church's net zero carbon work as a practical expression of our calling to care for God's creation.
Description
You'll understand that effective communication is about more than sharing information; it's about connecting with people's values, telling compelling stories, building relationships and clear calls to action. You'll be able to communicate the Church's response to the climate crisis in a way that is hopeful, authentic and rooted in Christian faith.
The Church of England's Net Zero Carbon Programme is working to reach net zero carbon across the energy used to heat, light, and power all of its buildings, including 16,000 churches, 42 cathedrals and over 4500 schools.
As Comms Lead for the Net Zero Carbon Programme, you will deliver the programme's communications strategy, working with colleagues and stakeholders across the Church to tell stories of progress and inspire action.
As well as copywriting skills, you will have an excellent eye for design and branding and will need experience in commissioning and managing external freelancers and agencies and maintaining budgets. You'll create engaging content across a wide range of channels, from blogs, reports to videos, campaigns and social media.
Recruitment Webinar - We are hosting a recruitment webinar on 29th June 2026 from 12-12:45pm where you can come along to hear more about this exciting role and understand what it's like to work at the National Church Institutions. You will also have the opportunity to ask the team any questions that you may have about the role. To register for this webinar, please click this link .
If this sounds like you, then apply today!
In this role you will:
Lead the delivery of the Net Zero Carbon Programme Communications Strategy
Create compelling, values-led content across multiple channels
Identify and tell inspiring stories from churches, schools, dioceses and cathedrals
Support stakeholder engagement and internal communications activity
Manage external agencies and creative suppliers
Monitor communications performance and evaluate impact
Work closely with colleagues across the national Church and dioceses
This is a home-based role, with occasional travel to Church House in Westminster and other locations for meetings.
This role would be a great role for an external secondment from a relevant comms role in a diocese.
This is a fixed term position lasting until 01 November 2027.
ABOUT YOU
ESSENTIAL
Knowledge experience:
* Internal communications experience in a large and distributed organisation.
* Experience in developing and delivering successful communication strategies & plans
* Experience of leading communications across a wide range of channels (including web, social media, written, print, and audio) aimed at a wide range of stakeholders
* Experience of monitoring and reporting against communications strategies/plans.
* A strong track record of creating engaging, audience appropriate content
* Understanding of the media.
Skills and aptitudes:
* Ability to manage time effectively, prioritising tasks and ensuring deadlines are met.
* Excellent writing, proof-reading and copy-editing skills
* Excellent attention to detail
* Ability to analyse and target communications messaging to key audiences
* Ability to communicate complex and sensitive information in a straightforward way.
* Able to digest complex information
Personal Attributes:
* Able to work independently under own initiative.
* Collaborative and positive, with good influencing and inter-personal skills.
* Agile and responsive approach to change
* Discretion in dealing with confidential matters and sensitive issues
* Self-motivated and well organised
* Easy to work with - high challenge personality
* An interest and enthusiasm for environmental issues.
* Sympathy with the Church of England and its aims.
* Understanding of and commitment to equality, diversity and inclusion.
Desirable:
* A qualification in marketing, business, communications or training.
* Professional Qualification and membership of a relevant professional body.
* Worked or volunteered for an environmental charity or similar organisation.
* A good understanding of the structures and ways of working of the Church of England.
* Experience running webinars / workshops.
* Event management experience.
* Project management experience.
The Church of England’s vocation is and always has been to proclaim the good news of Jesus Christ afresh in each generation to the people of England.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Communications Coordinator plays a key role in delivering LTSB’s external communications, with a strong focus on content creation, social media and digital engagement.
This includes creating social media assets, drafting copy and updating and maintaining the LTSB website. You’ll also be responsible for producing persuasive messaging and visual content to support the recruitment of young people onto our programmes and to engage employer partners.
You’ll provide hands-on support in delivering LTSB’s Communications Strategy by creating and helping to plan engaging, on-brand content that helps position the charity as a leading voice on social mobility and youth employment.
You’ll help bring LTSB’s impact to life by sharing the stories of the hundreds of young people we have supported into meaningful careers. This may include creating social and digital content, creating and editing video content, developing case studies, supporting award nominations and assisting with press or profile-building activity.
The role also supports LTSB’s commitment to youth voice and participation by coordinating our Alumni Innovation Committee, working with young people to ensure their perspectives are reflected in our communications and wider work.
LTSB prepares, connects and supports young people from disadvantaged backgrounds to careers with leading organisations.
The client requests no contact from agencies or media sales.
About This Job
This is an exciting training role in Army Cadet Headquarters responsible for the governance of risk in the Army Cadets.
In this critical organisational safety role, you will both generate medical risk assessments and assure those generated by others. You will ensure appropriate medical governance and compliance processes are in place, including identifying organisational clinical risks and recommending appropriate policies. You will oversee incident reporting and trend analysis to support continuous improvement. This will include developing systems and reporting frameworks to provide a clear understanding of the organisation’s medical risk profile and supporting the volunteer team delivering advanced skills training to highly qualified first aiders.
Essential Skills
· Have a sound understanding of the role of medical support in the Army Cadets
· Hold an accredited assessing qualification
· Evidence of continuing personal and professional development
· Understand the legislative requirements for First Aid provision as set out by the HSE
· Understand legislative restrictions on medical scopes of practice.
Please refer to the attached Job Description for further information.
Our charity
ACCT UK is a national youth charity dedicated to improving the life chances of young people. The Combined Cadet Force Association (CCFA) is a charity dedicated to the promotion of the ideals and activities of the Combined Cadet Force in schools. Together we want to ensure that every young person has the opportunity to learn new skills, build confidence and be inspired through their cadet experience.
We want to develop the youth leadership and training abilities of adult volunteers whilst also helping young people to access cadet activities through fundraising, grant-making, developing new resources and direct support.
We strongly believe that everyone benefits when you help young people to develop their character and values through activities that stretch and mature them. We also know that when young people engage with others at a range of levels in their communities it builds confidence and improves empathy for other’s lives.
Who we are
By joining ACCT UK you will help us to reach more young people and make a greater difference and we look forward to working with you. We actively promote and encourage you to explore ideas that improve all aspects of the charity’s work in pursuit of its charitable aims.
The charities are proud of our diverse teams, with people on different working patterns, from different backgrounds and at different life-stages. Our experience has taught us that having people with different perspectives and different lived experiences leads to better outcomes for our beneficiaries. If you are wondering if our organisation is for someone like you, the answer is yes! Please apply and explain how you, your experience, your talent and your potential are the right fit for this role.
What we can offer you
In addition to your salary, we offer all staff:
· Flexible working arrangements (you agree a working pattern with your line manager).
· The ability to work both from home and from our Aldershot office.
· Personal Accident Insurance, including loss of earnings cover and death benefit.
· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).
· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).
· Good leave allowances (which are offered pro-rata for part time staff):
o 20 days annual leave plus Bank Holidays.
o Additional privilege leave, on set days each year, such as between Christmas and New Year.
o An additional five days of volunteering leave.
· Support for qualifications and personal development.
· Employee Assistance Programme.
· Season ticket loan.
· Railcard (if you are eligible)
· A caring and supportive team environment.
How to apply
Please send a CV and Cover letter that details how you meet the requirements of the job description by 2359hrs Sunday 12th July 2026.
Interviews will be held in person in London during the week commencing 3rd August 2026.
While AI tools can be beneficial, we value the personal touch and authenticity in job applications. We encourage you to highlight your unique experience, knowledge, skills, and abilities, ensuring all information is accurate. Please use AI tools responsibly and with integrity throughout the application and selection process.
Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergo both a Disclosure and Barring Service check and a Baseline Personnel Security Standard (BPSS) check (one of the requirements being that applicants must have been resident in the UK for 3 years). In addition, we will follow up references.
Please be advised that this position may close earlier than the stated deadline if a sufficient number of high-quality applications are received. To ensure your application is considered, we strongly recommend submitting it as soon as possible. Candidates will be notified of the next stage in the recruitment process if they are shortlisted.
Army Cadet Charitable Trust (ACCT) UK aims to give all young people the opportunity to develop and achieve through Army Cadets activities.



The client requests no contact from agencies or media sales.
At Diabetes UK, we believe that supporting healthcare professionals is key to improving the lives of people affected by diabetes. We’re looking for a dynamic and relationship-focused Healthcare Engagement Manager to join us and help strengthen our connections across the healthcare sector.
In this exciting role, you’ll drive engagement with healthcare professionals across the UK by building strong partnerships, delivering targeted communications, and coordinating impactful events and conferences. You’ll work closely with NHS staff, professional bodies, charities, and internal teams to create meaningful collaboration and drive positive change.
You’ll also help shape innovative ways of engaging healthcare professionals, while ensuring our messaging reaches the right audiences at the right time. From managing complex cross-organisational projects to developing thriving professional networks, this role offers variety, influence, and real purpose.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us
Carers UK’s vision is to create a society that recognises, values and supports carers. As the leading national charity for unpaid carers, we exist to make life better for carers, however caring affects them. Our support, advice, information and campaigning work are now needed more than ever, as unpaid carers are providing more and more care, adversely impacting on their own health and wellbeing.
About the role
We recognise the value of social media in communicating with all our audiences; whether unpaid carers or their friends and families, employers, politicians, service providers, supporters and all those people who may become a carer for a partner, family member, friend or neighbour and will need information, support, and to know that there are people working to make their lives better.
This role works with colleagues across the organisation - but also in partnership with external organisations and agencies, with targets set for engagement (and other indicators of the success of our campaigns). We're working on multiple campaigns simultaneously; whether that's Carers Week, campaigns to influence changes to the law to better support carers, encouraging unpaid carers to join us as members, updating on activities in the devolved nations or getting people to fundraise for Carers UK. And we use a mix of owned, earned and paid communications to drive engagement in a challenging and crowded environment in order to get our messages to cut through. It's a busy, but varied role, in a supportive and collaborative team.
About you
Working within the communications and marketing team, you'll be confident in managing our social media accounts (we have many), ensuring we're using platforms to get our messages out to both wide and targeted audiences with engaging and timely content.
You'll be happy using tools for social listening, interacting with our audiences and building our reach. You'll be familiar with key metrics for social engagement and will be reporting back to colleagues and other stakeholders - and using this data to constantly improve our communications.
You'll be skilled in writing longer form content for our members' magazine, Caring, proof reading articles, posting content on our websites, creating graphics and making sure our content is engaging, audience focused and dynamic. Oh, and you probably know your way around an emoji set and are not scared of a well timed pun. We're a small but effective communications team and pride ourselves on getting stuck in and supporting each other when we need to deliver big on fast moving projects, so you'll need be able to juggle lots of demands while recognising the importance of always hitting deadlines.
Diversity and inclusion
Carers UK is committed to becoming a diverse and truly inclusive organisation; fostering an environment and working culture that celebrates and promotes diversity and inclusion. We strive to create a workplace where our colleagues and volunteers can truly be themselves and feel like they belong and constantly seek to ensure all voices are heard.
To embrace this culture of diversity, our employee and volunteer recruitment should reflect our stakeholders and the society that we serve and support, regardless of age, race, gender, sexual orientation, physical abilities, disabilities or religious practices. We value individual diversity and are actively building diverse teams here at Carers UK and value our colleagues from a wide range of backgrounds.
As a membership charity for carers, we particularly seek employees and volunteers with a real understanding of the issues faced by carers. Reasonable adjustments can be made to the process and role, dependent on the needs of the applicant.
We are proud to be an Employers for Carers member. We have signed the Menopause Workplace Pledge and achieved the Disability Confident Employer accreditation. We aim to offer interviews to those who have a disability covered under the definition outlined in the Equality Act 2010 and who meet the minimum criteria for the role. The minimum criteria can be found under the Essential section of the Person Specification of the recruitment pack. Please let us know if your application is being made under the Disability Confident Scheme. You are not required to share the nature of your disability or long term health condition. You will need to state in your email application that you are making your application under the Disability Confident Scheme as you consider yourself to be disabled, or as having a disability. If you meet the minimum criteria then you will be offered an interview.
At Carers UK we want our application process to be as accessible as possible. If you need any adjustments to apply please email us to discuss.
The closing date for applications is 5pm, Tuesday 14 July.
Carers UK anonymises all applications prior to shortlisting.
Carers UK reserves the right to appoint at any stage, should an outstanding candidate emerge.
Carers UK are actively interviewing as we receive applications.
Carers UK may carry out online and social media checks before a formal offer is made.
Documents
Candidate pack
About us
Diversity monitoring form
Notes for applicants
The client requests no contact from agencies or media sales.
Philanthropy Manager
·£45,000 plus benefits
·Remote with occasional travel to regional offices in Burgess Hill or York offices
·Closing midnight Friday 17th July 2026
·Annual leave allowance / any other stand out benefits
Role
Brainkind is the UK’s leading charity that supports people that have been affected by brain injury. The charity provides a range of services that includes innovative rehabilitation and ongoing support to ensure that there is life after brain injury.
The organisation provides support to individuals at all stages of their rehabilitation. This includes
·Supported living
·Neurological Centres
·Residential homes
·Hospitals
The Philanthropy Manager is responsible for leading the leadership and development of Brainkinds philanthropy fundraising activities. This role will focus on the delivery of Brainkind’s capital fundraising initiatives, cultivation and stewardship of high-net-worth individuals and grow strategic corporate partnerships. This is a newly created role that will play an integral part of the Brainkind fundraising strategy.
The primary duties for the role will include
·Develop and deliver capital fundraising strategies to support major infrastructure and service development projects
Experience and skills required for the role will include
·Previous experience of working in a philanthropy focused role with understanding of engaging with high-net-worth individuals, potential major donors and corporate partners.
·Strong organizational and planning skills
·Excellent relationship management and donor stewardship skills
·Strong verbal and written communication skills
·IT literate with the ability to use Microsoft Office and an in-house CRM system
Please download the Candidate Info Pack provided for further information about the role, timelines and next steps.
Please note, we cannot shortlist candidates who have not had a screening call so please allow enough time to have a call before the closing date.
Closing date for applications: Midnight Friday 17th July 2026
Interviews are expected to be held on the week commencing Monday 27thJuly 2026via Teams.
Job Title: Product Manager
Salary: £55,206.18 per annum (inc. Market Supplement and Outer London Weighting) - Band G, Level 3
Location:Gilwell Park, Chingford, London OR Homebased
Contract Type: Permanent
Working Hours: Full-time (35 hours per week)
About The Role:
It’s an exciting time at The Scouts. As part of our Skills for Life strategy, we’ve delivered an ambitious digital transformation, supporting over 150,000 volunteers and 450,000 young people every week.
As a Product Manager, you’ll lead the development of digital products that meet user needs and deliver real value. You’ll spend time listening to users, understanding their challenges, defining a clear product vision, and turning that into impactful outcomes.
Working closely with staff, volunteers, and suppliers, you’ll help continuously improve our digital tools and ensure they evolve alongside organisational needs. This is a unique opportunity to make a real impact, helping deliver products that support over half a million young people each week as they gain skills for life.
As the Product Manager, you will (Key Responsibilities):
Who we’re looking for as our Product Manager:
Benefits include:
For a full list of our benefits, click .
Closing date for applications: 11:59 pm Sunday 12th July 2026
Interviews will be held week commencing 20th July 2026
Strictly no agencies.
The Scouts is an equal opportunities employer, and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.
Job Title: Digital Communications & Content Officer
Location: London/Hybrid
Salary: £36,038.98 per annum
Weekly Hours: 35
Reference: YMC1206520
Creative freedom ¦ Purpose-driven work ¦ Big ideas welcome
Love creating content that people stop scrolling for? Passionate about storytelling, social trends and bringing bold ideas to life? If you’re looking for a creative role where your voice matters and your ideas can genuinely shape a national brand, this could be the perfect next step.
At YMCA England & Wales, we’re searching for a talented Digital Communications & Content Officer to join our energetic and collaborative Communications team. This is an exciting opportunity to create impactful content that amplifies young people’s voices, builds meaningful engagement and helps drive positive change across England and Wales.
You’ll work across campaigns, fundraising and retail. You’ll drive national initiatives as part of our ambitious PCI Directorate — a supportive and creative environment where experimentation is encouraged and no two days are the same.
This is a role with real creative licence. We want someone who’s excited to test new ideas, jump on trends, explore emerging platforms and create content that feels fresh, authentic and culturally relevant. One day you could be filming TikTok content, the next producing a YouTube series, designing social-first campaigns or building engaging digital journeys and landing pages.
You’ll help grow and energise YMCA’s online communities by capturing real stories from young people, staff, volunteers and local YMCAs across the country. From short-form video and graphics to compelling campaigns and platform-native storytelling, your work will inspire audiences and encourage action.
We’re looking for someone who lives and breathes digital culture — a creative thinker who understands social media, loves multimedia storytelling and enjoys turning ideas into engaging content. Alongside strong creative instincts, you’ll use insights and analytics to continually refine and improve performance.
Most importantly, you’ll join a passionate organisation and a genuinely fun, forward-thinking team that values creativity, collaboration and innovation.
If you’re ready to bring fresh ideas, creative energy and digital expertise to a role with real purpose, we’d love to hear from you.
Our recruitment process is anonymised and candidates' names are hidden. We welcome and encourage job applications from people of all backgrounds. Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration, safeguarding training and undertake a DBS check.
YMCA is the world's oldest and largest youth charity. Collectively, we support 402,501 young people across 708 communities in England and Wales.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This role is now at interview stage. While we will review all applications, the process is progressing quickly and it may be too late to be considered for this particular position. That said, we would still encourage you to apply as the role is still vacant and we may have other suitable positions available.
Role Overview
The Talent Set are delighted to partner with a well-known health charity on a fantastic Interim Director of Marketing, Communications and Digital role. This 9 month Executive leadership position will shape how the organisation tells its story, protects its reputation, and builds momentum around social change.
Key Responsibilities
Person Specification
What’s on Offer
Day rate: £350-£450 per day PAYE + holiday pay, inside IR35. This role will require at least 1 day a week in their London office.
How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Next step
If this sounds like an opportunity to deliver meaningful change through smarter marketing and communications, submit a tailored CV and apply without delay.
About Us
Head and neck cancer is one of the fastest-growing cancers in the UK, now affecting around 17,000 people each year. Oracle Head & Neck Cancer UK is a mission-driven national charity dedicated to improving head and neck cancer patient quality of life and outcomes in the UK through support of key programmes, raising awareness and addressing growing healthcare inequalities. We fund groundbreaking research that changes lives and we collaborate across the sector to maximise impact for patients.
The role
We’re seeking a strategic, hands-on Fundraising Manager with broad experience across all income streams but may consider either trusts or corporate fundraising as a speciality. We need someone energetic, committed and with a flexible approach who will be willing to contribute to everything that our small charity has to offer.
Oracle Head & Neck Cancer UK is currently moving towards a new direction and we have a unique and exciting opportunity to develop an organisation that creates maximum impact for head and neck cancer patients and their families. This is your chance to be part of a small charity with big ambition.
What We Offer
· Competitive salary.
· Remote working.
· Professional development and mentorship.
· Meaningful work with measurable impact and a collaborative team environment.
The client requests no contact from agencies or media sales.
Our Adult Learning Manager is a key operational role within the Adult Learning, Skills and Employment service. The post holder will take lead responsibility for the management and delivery of High Trees’ adult learning and community education provision, ensuring highquality, accessible and impactful learning for local residents.
Working closely with the Head of Adult Learning, Skills and Employment, the post holder will oversee the operational delivery of our Adult Education Budget (AEB/ASF) funded provision and wider community learning offer, including functional skills (English, Maths and ICT), ESOL, community wellbeing, family learning and selected vocational courses.
This is a hands-on management role that combines operational oversight with a strong focus on quality, compliance and continuous improvement. The post holder will lead a team of tutors, learning support staff and coordinators, ensuring excellent standards of teaching, learning and assessment across all provision.
A central aspect of the role is ensuring the adult learning curriculum offer is well-designed, responsive to local need and effectively supports residents to develop skills, confidence and pathways into further education, training and employment.
Employee benefits
• 35 days annual leave (inclusive of bank holidays and 3 Christmas days) rising by 1 day
each year after 2 years’ service (capped at an additional 8 days)
• Enhanced maternity/paternity/adoption leave after 2 years’ service
• Save money off a new bike with the Cycle to Work scheme
• Up to 7% contribution to the staff pension scheme
• 24/7 Employee Support Line
• Clear pay structure with yearly increments (based on performance)
• Annual staff away day
• Premium eye-care vouchers through Specsavers and season ticket loans
• Regular team lunches and generous supplies of office breakfast and snacks!
Connecting with people and communities to strengthen skills and build stronger voices.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
EIA is seeking to recruit an Outreach and Communications Officer to strengthen the visibility, influence and coordination of its climate campaign.
The role sits at the intersection of communications, public affairs and stakeholder engagement. The postholder will focus on translating and amplifying EIA’s policy and advocacy work through media, stakeholder engagement and external positioning. An important aspect of the role will be to support engagement and coordination with EIA partners, to build the movement and amplify their efforts.
The postholder will not be responsible for developing detailed policy positions or leading policy campaigns but will work closely with the campaigns team to ensure EIA’s analysis and priorities are effectively communicated and reach key audiences.
Key areas of responsibility
Media and strategic communications
· Support the development and delivery of communications strategies aligned with campaign priorities
· Build and maintain relationships with journalists, editors and key media outlets
· Identify strategic opportunities for media engagement and external visibility, particularly around key policy moments
· Shape narratives, draft and place op-eds, comment pieces and reactive media lines
· Translate campaign priorities and technical analysis into clear, compelling messaging for media, policymakers and external stakeholders
· Contribute to campaign strategy by advising on outreach, positioning and narrative development.
Stakeholder engagement
· Support the development and maintenance of relationships with policymakers, including Members of the European Parliament (MEPs), Members of the British Parliament, European Union institutions and other relevant stakeholders
· Support campaigners in planning and delivering stakeholder engagement, including preparing messaging and coordinating meetings
· Support the organisation of events, including identifying and securing speakers and managing outreach and invitations
· Attend key international meetings and fora (e.g. COP, Montreal Protocol) to identify strategic developments and key messages, and produce timely communications outputs, including media lines, briefings and stakeholder updates.
Coalition and network coordination
· Support engagement with subgrantees, including onboarding, facilitating their integration into relevant coalitions and ensuring alignment with EIA’s communications and outreach objectives
· Act as a point of contact for subgrantees on coordination and communications
· Support coordination across partners and stakeholders during key moments, ensuring alignment on messaging and effective external engagement.
Person Specification
Essential
· Demonstrated experience in communications, public affairs, campaigning or media work within NGOs, civil society or advocacy organisations
· Proven experience engaging with journalists and securing media coverage
· Understanding of global and EU climate change policy and/or environmental governance
· Ability to analyse political and policy contexts and translate them into clear, strategic messaging
· Excellent written and verbal communication skills, with the ability to produce high-quality content for different audiences
· Strong organisational skills and ability to manage multiple priorities
· Professionalism and ability to work collaboratively within a team
· Fluency in English, with knowledge of additional languages an advantage
· Ability to travel at short notice
The client requests no contact from agencies or media sales.
The Philharmonia is seeking to appoint a Box Office and CRM Manager to lead the management, development and optimisation of the Orchestra’s CRM strategy, systems and audience experience. The roles focuses on ensuring a seamless customer journey while overseeing the effective operation of the Box Office and the ongoing development of Tessitura.
This is a key role overseeing both the day-to-day operation and strategic development of the Philharmonia’s Box Office and CRM function. The successful candidate will play an important role in developing ticketing and customer strategies that maximise sales income, improve conversion and enhance the audience experience.
As a public facing member of staff, the Box Office and CRM Manager will be a key representative of the Orchestra, ensuring customers receive a welcoming, efficient and accessible service whether booking online, by phone or in person. A proven track record of delivering excellent customer service is therefore essential.
The role will also lead on the effective management and ongoing development of Tessitura, supporting audience insight, segmentation, reporting and customer journeys across the organisation. Working closely with colleagues across Marketing, Development, Finance and Concerts, the successful candidate will help ensure that customer data is used effectively to support audience growth, income generation and informed decision-making.
Previous experience of using Tessitura is essential. From hall dressing and campaign set-up to system optimisation, reporting and user support, this role will be one of the Orchestra’s lead Tessitura users. Experience of working within a Tessitura consortium would be advantageous.
Key Responsibilities
Strategic planning and implementation:
Work closely with Marketing and Development colleagues to develop and implement CRM strategies that support audience growth, income generation, membership retention/acquisition and fundraising objectives
Develop customer journeys, audience segmentation and data-led approaches that improve conversion, retention and engagement across the customer lifecycle
Support the development of sales forecasts, benchmarks and performance analysis, providing insight to inform campaign planning, pricing and decision-making
Work with Marketing colleagues to develop and implement promotions, campaigns and tracking mechanisms
Identify opportunities to improve efficiency, increase conversion and enhance the customer experience through CRM optimisation, automation and process improvements
Ensure CRM processes, reporting and audience data support the Orchestra's strategic priorities and audience engagement goals
Work with the Friends team to ensure membership schemes are effectively structured, maintained and optimised to support recruitment, retention and income growth
Project Management:
Oversee the day-to-day operation of the Philharmonia's Box Office across all performances and events
Lead ticket sales activity across all channels, ensuring a smooth and efficient booking experience for customers
Act as a senior point of contact for customer enquiries, complaints and complex ticketing issues
Lead on set up and implementation of new seasons, events and sales activity
Ensure events, pricing structures, memberships and ticketing offers are accurately implemented and maintained within Tessitura
Maintain high standards of data accuracy and integrity across Box Office and customer records
Review and improve Box Office procedures and customer-facing processes to support operational efficiency and customer satisfaction
Champion accessibility across all ticketing and customer service activity
Leadership & Management:
Work with the Senior Data & Audience Insight Manager as Tessitura co-lead for the organisation, helping to shape CRM best practice and development
Develop and deliver training for staff across departments to ensure confident and effective use of Tessitura and Box Office activities
Create and maintain clear documentation, processes and guidance to support the consistent use of CRM systems across the organisation
Ensure organisational compliance with relevant legislation and industry standards, including GDPR, PCI and data protection requirements
Keep abreast of developments in Tessitura, CRM, ticketing and audience engagement through professional networks, training and sector events, sharing knowledge and recommendations across the organisation
Champion best practice in customer service and audience experience, promoting a culture that prioritises welcome, accessibility and continuous improvement
Skills and Qualifications
Essential
Minimum three years' experience in a CRM, ticketing, audience data or related role
Advanced knowledge and practical experience of Tessitura
Experience managing and maintaining CRM systems and customer databases
Experience producing audience analysis, reporting and business insight
Strong understanding of customer relationship management principles
Excellent attention to detail and commitment to data accuracy
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Ability to explain technical concepts to non-technical colleagues
Ability to manage multiple priorities and meet deadlines
Commitment to delivering outstanding customer experiences
Interest in music, culture and the arts
Willingness to work evenings and weekends
Desirable
Experience of implementing CRM upgrades or major systems projects
Experience working within a Tessitura consortium
Experience of customer journey mapping and audience segmentation
Experience of marketing automation and CRM-driven campaign delivery
Experience working within an arts, cultural or performing arts organisation
Knowledge of accessibility best practice within ticketing and audience services
The client requests no contact from agencies or media sales.