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TPP Recruitment, London, England (Hybrid)
£27 - £27.47 per hour
Posted 6 days ago Apply Now

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Single Homeless Project, London (On-site)
Starting at £28,183.49 and rising incrementally to £30,239.20 per annum
Be at the heart of ensuring every colleague has the tools, systems, and support they need to deliver life-changing work.
Posted 1 day ago
Closing in 6 days
The Children's Trust, KT20, Tadworth (On-site)
£61,531 - £68,623 per year
An exciting opportunity has arisen for a House Unit Manager, Residential to join our Nursing and Quality Team.
Posted 1 week ago
Ruils-Independent Living, Multiple Locations (On-site)
£30,000 to £36,000 (depending on experience)
We are seeking an experienced Senior Caseworker to join our Pathways service, supporting Disabled adults in the Richmond Borough.
Posted 2 weeks ago
First Step Trust, London (On-site)
£55,000 - £65,000 per year
Head of Commercial - Lead growth, social enterprise & VR innovation to create real employment opportunities
Posted 1 day ago
Beginning Again, Multiple Locations (Hybrid)
£35,000 pro rata, per annum.
Posted 2 days ago
Closing in 2 days
Keech Hospice Care, England (Hybrid)
£43,003 per year FTE
Posted 4 weeks ago
Page 25 of 92
Godalming, Surrey (On-site)
£38,022 per annum
Full-time
Permanent
Job description

Job Title: Senior Customer Services Advisor
Area of operation: Resident Services
Salary: £38,022 per annum
Hours: 37.5 hours per week
Responsible to: Assistant Director of Customer Services
Pension entitlement: Company Stakeholder Scheme
Annual leave entitlement: 30 days per annum
Place of work: Based at English Rural’s Surrey office in Lower Eashing

About English Rural:

English Rural Housing Association is a leading national rural specialist working to provide affordable homes in small villages for local people.  We own and manage around 1,600 affordable properties, spread amongst 160 villages, and have a development programme of around 200 more homes.

About the role:

Are you looking for an exciting opportunity to join our customer services team and deliver exceptional services to residents? We are currently seeking a Senior Customer Services Advisor to join the team and help us embed a culture of customer excellence through our dedicated customer contact hub. As part of this role, you will work alongside technical and housing specialists to offer first-line responses to resident enquiries. In addition, you will support the Customer Services Manager in supervising and advising a team of Customer Services Advisors. This is an excellent opportunity to make a real impact in the lives of our residents while developing your career.

About you:

Are you an experienced customer services professional, ideally with a background in housing associations or property-related environments? We are looking for someone with excellent communication and interpersonal skills, who can work collaboratively and effectively in a fast-paced environment. As the Senior Customer Services Advisor, you will need to have strong administrative and organisational skills to deliver day-to-day operational activities, with supervisory experience being desirable. An understanding of property maintenance and tenancy management, along with knowledge of rural communities, is essential to succeed in this role. We are seeking a candidate who is driven to achieve excellent customer service standards and is passionate about making a positive impact on our residents’ lives. If this sounds like you, we would love to hear from you!

Please advise if there are any restrictions to your residency in the UK that might affect your right to take up employment in the UK.

Closing Date: 12pm on Monday 20th April
Interviews: Friday 24th April (in Lower Eashing)

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

English Rural Housing Association is committed to equal opportunities and values diversity in its workforce.

No agencies please.

Organisation
English Rural Housing Association View profile Organisation type Non Charity Employer
Posted on: 01 April 2026
Closing date: 20 April 2026 at 23:30
Job ref: 168413_HRER
Tags: Administration, Advice / Information, Communications, Customer Service, Housing, Operations, Delivery, Homelessness, Property Management, Wellbeing, Governance / Management