Community and access learning manager jobs

Support Mentor

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act.

Job Title: Support Mentor (FTC)

Location: Luton. Unfortunately, this service does not have step free access.

Salary: £24,500

Shift Pattern: Fixed Term contract until May 2028. 37.5 hours per week Monday to Sunday on a rota which can range between 08:00 - 20:00  You may be required to work outside these hours dependent on service and resident requirements including weekends and bank holidays.

About the Role

We are looking for a dedicated team to deliver person centred and bespoke trauma informed support to vulnerable women in Luton. This new service will provide a safe, secure, and nurturing environment for women facing sexual exploitation and substance dependency – a place they can truly call home. Through stable, person-centred care, you'll play a vital role in empowering women to rebuild their lives and embrace brighter futures. 

In this role, as a Support Mentor, you will work within a 24 hour service which provided person centred support to our residents, working to ensure the safety and wellbeing. Our residents have experienced multiple forms of exclusion, such as historical/ongoing abuse, involvement in the criminal justice system, mental health challenges, drug and/or alcohol dependency and enduring high levels of violence and coercion. You will build trusting professional relationships with residents, helping them to achieve their goals and aspirations which could be through tailored one to one sessions, group sessions, in and out of service activities, and general wellbeing check ins. Your role will focus on empowering our residents to take control over their lives and meet their personal goals

 Responsibilities include:

• Holding a caseload, conducting key work sessions which are personable to resident needs
• Carry out regular welfare checks, safeguarding checks, and general living checks
• Encourage residents to take part in activities and events both within the service and the community
• Keep support plans up to date on a regular basis
• Work closely with the rest of the team to provide overall excellent service delivery, this may mean also supporting with their caseloads, and other tasks as necessary
• Building trusting professional relationships with residents, helping them to achieve their goals and aspirations which could be through tailored one to one sessions, group sessions, in and out of service activities, and general wellbeing check ins.
• Focusing on empowering our residents to take control over their lives and meet their personal goals

About You

We are passionate about working in a supportive, solution focused and trauma informed way to support our residents and participants to make and sustain positive change. The successful candidate will work as part of a team to deliver exceptional support to women at a particularly challenging time in their lives. We are looking for passionate, motivated and proactive individuals who are dedicated to making a positive difference.

• Due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act.
• Experience of working with people of complex backgrounds and/or a good understanding of the sector, particularly around multiple and complex needs
• Ability to show empathy and compassion to our residents, and different challenges they face
• Experience working with, or thorough understanding of, domestic abuse and the systemic barriers faced by women.
• Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs
• Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
• Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
• Understanding of the different needs people with multiple and complex needs have and be aware of the social marginalisation that can be attached to people who face personal challenges
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting.

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Job Title: Investment Associate

Reports to: Investment Director

Grade and Salary: £50,400 - £55,000 based on experience

Contract: Full time; Permanent

Location: Hybrid - London, EC1Y and homeworking

About Better Society Capital

Better Society Capital (BSC) is the UK's leading social impact-led investor.  Our mission is to grow the amount of money invested in tackling social issues and inequalities in the UK; we do this by investing ourselves and enabling others to invest for impact too.  Since 2011, we have helped the social impact investment market grow twelve-fold to over £10 billion.  This capital has financed social purpose organisations tackling everything from homelessness to mental health and fuel poverty.  BSC manages £634m of its own investments as well as acting as portfolio manager for the Schroder BSC Social Impact Investment Trust (SBSI) managing its £83m portfolio.  As BSC begins delivering its next five-year strategy, the organisation is embarking on a period of significant opportunity, growth and impact.

The opportunity:

We have a unique opportunity to accelerate your career in Social Impact Investment through Better Society Capital’s Investment Associate Development Programme. Whilst playing a key role as part of a dynamic and supportive team, you will develop your impact investment management skills, knowledge of social issues and your strategic and design thinking in order to help solve some of the UK’s most entrenched social issues.

This is an exciting time to join BSC as we begin delivering our strategy for 2025-30, building upon what we have learnt since we started our impact investing journey in 2012.  Our team comes from a wide range of backgrounds, and are driven by transforming the way mainstream financial markets help deliver deep and lasting impact on people in the UK.

If you are someone who shares our passion to improve people’s lives, and who is enthusiastic about designing and developing creative solutions to complex problems, we would love to hear from you.

What you will do:

Help us make and manage investments through research and analysis, including:

• Undertaking research and detailed analysis to help us understand social issues and market gaps where social impact investment can help support a solution, within our market systems (social property, social lending, impact venture and social outcomes); synthesize and present these; and monitor relevant market data and update the team on relevant developments in the market systems, for example related to the issues, asset classes and policy areas.

• Undertaking supplementary analysis of performance, benchmarks and other research that helps enhance our understanding of performance of the portfolio.

Support prospective investments through our investment process across our market systems, including:

• Undertaking detailed investment analysis, including of the market, the prospective investee, and the financial, social impact and systems change cases;

• Assisting in preparing and presenting investment recommendations to our Investment Committee;

• Project management such as ensuring the consistent application of our investment process and the tracking of new investment opportunities in the pipeline; and,

• Helping deal leads and legal team negotiate legal documents and close transactions.

  This will likely involve specialising in one market system for a period of time.

Support management of our existing portfolio investments, including:

• Supporting and co-ordinating fund manager reporting of that helps BSC to assess the contribution of the investments to our systems change, impact and financial goals across our portfolio and in the relevant market system

• Undertaking data gathering, aggregation and detailed analysis to evaluate impact and financial performance across portfolios of investments in our market systems, including working with fund managers on individual investments

Systems change agent

• Supporting delivery of key strategic projects in BSC’s market systems, including through project management

• Supporting our engagement work with investors and with charities and social enterprises to deliver on our market system goals, for example helping to co-ordinate networks and events in partnership with Investment Networks and Engagement teams .

Team and approach

• Helping to build a world class social impact investment team and approach at Better Society Capital, such as acting as a champion for part our investment management approach or being part of a working group to deliver a strategic priority

• Contributing to organisation-wide initiatives that help us deliver our mission such as working groups to improve the way we work or how we engage with certain stakeholders.

What you will bring:

Skills, Abilities and Attributes

• Structured thinker - able to deal with complexity and uncertainty

• Innovative, creative and strategic approach to problem solving

• Solves problems with multiple stakeholders in an open and empathetic way

• Collegial team player - Flexible and willing to work with and contribute to a team

• Self-starter - able to work under own initiative and source new opportunities

• Relationship management – excellent interpersonal skills and able to build relationships at all levels

• A confident and effective communicator when writing and speaking

• Hunger for continued learning and development, including developing others

Embody Better Society Capital core values:

Ø  Purposeful –We are passionate and energetic in our work to bring about our long-term vision of a thriving social investment market that enables positive social impact.

Ø  Pioneering Spirit - We give our team the autonomy and flexibility to be entrepreneurial and creative. We have the courage to push boundaries and a restless drive for change

Ø  Openness - We listen, learn, experiment and collaborate.  And we are adaptive and flexible in responding to what we learn.

Ø  Rigorous - We take a rigorous approach in all we do.  We expect the highest standards and continually strive for excellence

Ø  Respectful - We are genuine in both our approach and aspiration.  We value each member of our team and our partners for what they bring.

Experience

Experience (essential)

• A passion and demonstrable commitment to improving lives in the UK

• Experience of undertaking detailed analysis of social issues and/or financial considerations

• Work experience that faces the financial, social or public sector

• Proven relationship building and influencing skills

Experience (desirable)

• Work experience in social impact investment

• Proven project management skills

• Knowledge of housing or real estate, venture investment, social outcomes contracts or lending

Don’t meet every requirement? Studies have shown that women and people from racialised communities are less likely to apply to jobs unless they meet every single qualification. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

How to apply:

Closing Date:  11.59pm on Sunday 10th May 2026

Please apply via Applied which is designed to minimise unconscious bias in recruitment. We will review your CV and a short cover letter which should answer the following:

Think of one piece of professional work from the last 3 years that best demonstrates why you’d be a strong fit for this role at Better Society Capital. Please cover:

- Context: Where were you working and what was the goal?

- Your role: What were you personally responsible for?

- Two key decisions you made: What options did you consider, and why did you choose the path you did?

- Impact: What changed as a result? Please include any concrete outcomes (numbers, stakeholder feedback, decisions taken, etc.).

- Looking back: What, if anything, would you do differently now, and why?

Your CV will be anonymised and reviewed by the hiring panel to help minimise unconscious bias.

NB we screen for answers and CVs generated by Gen AI. To get a 5 star score, we ask that your statement and CV are authentic and reflect your own knowledge, skills and motivations.

Interviews

Initial Screening calls: w/c 18 May 2026

Round 1 virtual interviews: w/c 01 June 2026

Round 2 in-person interviews: w/c 08 June 2026

As a Disability Confident employer, we guarantee an initial telephone interview for all candidates with disabilities who meet the minimum criteria for the job. We are defining a disability in accordance with the Equality Act 2010, as a person who has a physical or mental impairment, and the impairment has a substantial and long-term adverse effect on their ability to carry out normal day-to-day activities. You will be asked in your Applied application whether this applies to you.

If you have a disability or other access needs and require any support to assist you through the recruitment process, please get in touch.

You can find out more about our recruitment approach here

Other terms

Location: We are a UK-based business with an office in the Old Street area of London, accessible via a number of public transport links. Colleagues typically spend 40% - 60% of their working hours in the office, and the remainder from home. However, the exact requirements for this role can be discussed at interview. We hope that this working pattern encourages Better Society Capital employees to achieve a healthy balance between work and personal life, as we adapt to the needs of our diverse workforce.

Right to work: Unfortunately we are unable to offer visa sponsorship for this role. Applicants must have the right to work in the UK at the time of application and for the duration of employment.

Equity, Diversity and Inclusion: Better Society Capital is committed to being a diverse organisation that is truly representative of the communities we serve. We therefore welcome applications from candidates of all backgrounds, particularly those under-represented in the social impact investment sector (e.g. people from LGBTQIA+, racialised, disabled, or under-served communities).

We are an equal opportunities employer with an inclusive environment where all employees can contribute to their fullest potential. We want every colleague to be able to deliver their work with dignity, equality, comfort and independence. Our office is fully accessible with step-free access and an open-plan set up. We are open to accommodation requests regarding assistive technologies, accessibility tools, flexible working or any other reasonable adjustments that will make working or visiting here more accessible for you. If you have a disability or other access needs and require any support to assist you through the recruitment process, please get in touch.

Due to the frequency of travel required, applicants should be based within reasonable travelling distance of the Midlands delivery areas, ideally within the West Midlands, and must have access to a vehicle.

Do you want to make a difference in the lives of others?

Do you want to work with like-minded professionals in a supportive team?

Rees supports people who have experienced foster care or residential care at any stage in their lives, including those with custodial experience. We recognise the importance of lifelong support networks and aim to help care experienced people thrive in all aspects of their lives.

We listen and offer help and advice across a wide range of areas, working with public and voluntary sector partners, businesses and other organisations.

Overview

The Regional Project Co-Ordinator will support the planning, coordination and delivery of programmes and initiatives for care experienced people.

Working closely with colleagues, delivery partners and stakeholders, you will help ensure programme activity runs smoothly and reaches those who may benefit most. The role combines project coordination with hands on delivery, including supporting workshops, events and engagement activity.

This is an exciting opportunity to contribute to meaningful work that improves wellbeing, connection and life outcomes.

Key Responsibilities

1. Project Management

• Coordinate the day to day delivery of programmes and initiatives
• Support the planning and delivery of workshops, events and activities
• Attend and assist with delivery sessions alongside partners
• Maintain project plans, monitor progress and adjust activity where needed
• Coordinate delivery partners to ensure services meet the needs of care experienced people

2. Communication and Stakeholder Management

• Build and maintain strong relationships with delivery partners, commissioners and stakeholders
• Act as a key point of contact for stakeholders
• Address issues promptly and effectively
• Organise meetings and ensure clear communication and follow up
• Prepare and share updates and reports

3. Performance Monitoring and Reporting

• Monitor delivery against agreed KPIs
• Maintain accurate project documentation including reports and risk logs
• Track budgets and flag any issues
• Collect and analyse feedback and outcome data
• Support reporting to commissioners and funders
• Identify opportunities to improve programme delivery

4. Budget Monitoring

• Liaise with the finance team regarding project budgets
• Identify and escalate any financial risks or concerns

5. Quality and Compliance

• Support quality assurance processes to maintain high standards

6. Additional Duties

• Participate in meetings, training and events as required
• Contribute to continuous improvement of programmes
• Work in line with the charity’s vision and values
• Respond flexibly to changing demands
• Act as a positive ambassador for the organisation
• Undertake continuing professional development
• Carry out other duties as required

Qualifications and Skills

Essential

• Ability and willingness to travel regularly across the Midlands, with a focus on the West Midlands
• Access to a vehicle
• Experience coordinating projects or programmes, ideally within health, social care or the voluntary sector
• Strong organisational and time management skills
• Excellent communication skills
• Ability to manage multiple priorities and work accurately
• Experience analysing data and preparing reports
• Budget awareness
• Problem solving skills
• Proficiency in Microsoft Office and project tools

Desirable

• Local knowledge of the Midlands communities, particularly the West Midlands
• Understanding of the challenges faced by care experienced people
• Project management qualification such as PRINCE2

Personal Attributes

• Comfortable engaging with participants and stakeholders in workshops and events
• Empathetic and compassionate
• Proactive and solution focused
• Able to work independently and as part of a team
• Professional and trustworthy

We welcome applications from all backgrounds and particularly encourage applications from those who are care experienced. The closing date for this role is Friday 8th May 2026 at 9am. 

Are you ready to make a difference where it matters?

Join us in shaping the future of local Church life
The Diocese of Gloucester is launching a bold and visionary initiative to strengthen the life and mission of our local churches. We are seeking three exceptional individuals to join our growing network of Deanery Operations Leaders—one each in Forest, Tewkesbury and Winchcombe and Severn Vale Deaneries.

This is not just a job. It’s a calling to serve, to lead, and to build something new. If you are a highly skilled professional seeking purposeful work, or an emerging leader looking to grow your capabilities in a dynamic, multi-disciplinary environment, this is your opportunity to shape the future of the Church of England at the local level.

Salary: £31,104 to 34,199 (Grade B)

Contract: 12-month fixed term contract (maternity cover)

Hours: Standard hours are 37 hours per week. These can be worked flexibly, and we are happy to discuss part-time hours and alternative working patterns.

Would you like the opportunity to provide advice, casework and representation to students?

Working within an inclusive, empowering and aspirational culture, you’ll play a key role in providing specialist advice and representation to students at Manchester Met. As an Advice Centre Caseworker, you will support individual students through complex and often challenging situations, helping them to understand their rights, navigate systems, and achieve fair outcomes. This is a rewarding opportunity to make a real difference to students’ lives as part of a supportive, values driven team.

Working within our professionally recognised Advice Centre, you will:

• Provide confidential, impartial advice and support to students on a wide range of issues, including:

  • Student funding and finance
  • Disability benefits
  • Housing
  • Academic matters such as appeals, complaints and misconduct

• Deliver advice through multiple channels, including face-to-face, telephone, email, and Microsoft Teams, adapting your approach to suit individual needs.

• Manage casework efficiently and effectively, including drafting correspondence and negotiating with third-party organisations on students’ behalf.

• Act as a representative and advocate for students at meetings, hearings and tribunals, both within the University and externally. Cases may include issues such as discrimination, academic misconduct, or sexual violence.

• Work collaboratively as part of a supportive, passionate team focused on improving outcomes for students.

What Are We Looking For?

We’re looking for someone who has:

• Experience of advice work, including providing casework and/or representation at hearings or tribunals.
• The ability to locate, interpret and apply information resources and legislation, and explain these clearly to students.
• Significant experience of providing confidential, impartial and non-judgemental advice.
• A flexible, client‑focused approach to work.
• Excellent interpersonal skills, with the ability to build strong relationships and work effectively with people at all levels.
• An empathic, approachable manner and a strong commitment to supporting students.

For further information and to apply, please click the apply button.

Closing Date: 12pm Monday 25th May 2026.

Interview Date: Week commencing 1st June 2026.

£36,250 - £39,500 per year

Permanent, full-time (37.5 hours per week)

Hybrid working with regular travel to our London Bridge Office

What the job involves

We’re looking for a Senior Evidence Officer to join our Data and Evidence team, who make sure our work is informed by the latest prostate cancer research. The team build and maintain our evidence base and turn complex findings into clear insight that helps drive change and improve outcomes for men.

As our Senior Evidence Officer, you’ll review and interpret clinical and scientific evidence on prostate cancer to inform Prostate Cancer UK’s positions and priorities. You’ll lead projects that ensure our strategic activity is underpinned by robust evidence, helping identify the health policy and clinical practice changes that will make the biggest difference for men.

You’ll analyse new and emerging research, making sure clinically effective advances are reflected in our strategic work. You’ll also design and lead in‑house research studies from start to finish, from developing objectives and writing protocols through to analysing and interpreting results, alongside carrying out evidence reviews to address gaps in knowledge.

Working closely with colleagues across the charity, you’ll contribute to horizon scanning so we stay informed about developments in research and clinical practice. You’ll support teams to use evidence accurately and confidently, work with policy and health influencing colleagues on technology appraisals and consultations such as NICE and SMC and respond quickly to evidence requests from across the organisation, including the media team.

If you enjoy working at the intersection of research, policy and real‑world impact, and want to use evidence to improve outcomes for men affected by prostate cancer, this role offers the chance to make a real difference.

What we want from you

We’re looking for a Senior Evidence Officer who enjoys working with evidence and using it to inform meaningful change. You’ll be confident critically appraising a wide range of evidence sources and drawing balanced conclusions about how that evidence should be used. You’ll be comfortable working with both qualitative and quantitative data, including interpreting statistical outputs from clinical trials and audits. You’ll likely have experience working at postgraduate level in health sciences, or equivalent practical experience gained through your career.

You’ll have experience designing and leading research or analysis projects that generate new evidence, and you’ll feel confident supporting others to develop sound research methods. You’ll also have a good understanding of how health services and systems work across the UK, including the data sources that support them.

You’ll be a clear and credible communicator, able to explain evidence in a way that lands with a wide range of audiences. You can move easily between writing technical research papers and creating accessible summaries for non‑specialist audiences, translating complex information into plain English. You’re comfortable working across teams, juggling different requests for evidence and responding accurately and on time.

Experience of conducting literature reviews, including rapid, semi‑systematic or full systematic reviews and broader evidence syntheses, would be a bonus.

We know that not everyone will meet every part of the criteria listed above. If you feel excited about the role and bring transferable skills or relevant experience, we’d still really like to hear from you.

Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer. 

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally. 

We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.

How and where we work

Colleagues attend the office at least four days per month (pro rata for part-time colleagues) to collaborate, build relationships, and support projects and decision-making. You can choose where to work the rest of the time. Travel to the office is a commute, so we pay our own travel costs.

Additional in-person attendance will be required during your first few months for induction and training, to support you to learn the role and get to know colleagues.

We trust colleagues to work flexibly while balancing personal commitments with the needs of the charity, and we are committed to making reasonable adjustments for colleagues with a disability, neurodiversity, or a long-term physical or mental health condition.

How to Apply

Visit our Prostate Cancer UK Careers page to learn more about this role and the benefits we offer. On the vacancy advert, you’ll find everything you need to know about the role, how to apply, and what to include in your application.

You can also download a copy of the job description and access the link to our careers portal to submit your application.

Got a question? Please let us know if you have any accessibility requirements or questions – we’re here to help.

Please note, unfortunately we’re unable to offer sponsorship at the moment.

The closing date is Sunday 10th May 2026.  Applications must be submitted by 23:45 UK time.

Interviews: By arrangement. Currently scheduled from the week of Tuesday 26th May 2026. We’re expecting the interviews for this role to be held online.

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

BACKGROUND

The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. The IRC is a tireless advocate for the most vulnerable.

IRC UK
IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England.

In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm. 

The Purpose of the Role

The Senior Integration Officer will provide team leadership for longer-term integration casework for refugee households—including both adults and children—resettling in Hampshire under the UK Government Resettlement Programme. This includes the Afghan Resettlement Programme (ARP), the United Kingdom Resettlement Scheme (UKRS), Community Sponsorship, and other eligible schemes. The role focuses on households in their second year onwards of engagement with the service (following completion of the initial resettlement period).

The Senior Integration Officer line manages two Integration Officers and holds a 50% capacity caseload (including complex integration cases), providing reflective supervision, case direction and oversight of safeguarding cases. The postholder will maintain oversight of case management standards, support planning and Outcomes Star use, data quality, and performance reporting in line with contractual requirements. 

Key Working Relationships

This position will work closely with all staff involved in the delivery of the Hampshire Resettlement and Integration Support Service. This will include the Programme Manager (Resettlement and Integration), Senior Resettlement Officer, Integration Officers, Bilingual Integration Officer, Bilingual Resettlement Officers, Refugee Employability Caseworker, ESOL Coordinator and Senior Community and Engagement Officer. 

Externally, the position will build and maintain strong working relationships with our partners, Citizens Advice Rushmoor, statutory services, commissioned providers, and voluntary and community sector partners across Hampshire. The Senior Integration Officer will represent the service at multi-agency forums, strengthening referral and escalation pathways (including for safeguarding and complex needs), and will work with partners to highlight systemic and individual barriers to independence and longer-term integration outcomes for resettled households.

This role is line managed by the Programme Manager with a dotted-line reporting relationship with the UK Safeguarding Advisor on safeguarding matters.

KEY ACCOUNTABILITIES:

Support to Households (50% caseload capacity)

• Hold a 50% capacity caseload, including complex or high-need integration cases, providing direct one-to-one support and modelling best practice.

• Provide tailored strengths -based casework support to refugee households in years 2 onwards, supporting progression towards independence and reduced reliance on intensive services.

• Where applicable, provide bilingual support and where not possible work effectively with interpreters to ensure clear, accurate and culturally appropriate communication.

• Deliver and/or lead group-based integration sessions and workshops that support access to information, peer learning and opportunities related to longer-term settlement in the UK.

• Lead on partnership development and maintenance (including with Citizens Advice Rushmoor and other local partners), strengthening referral and signposting pathways and coordinating access to services and resources that enable clients to meet their short- and long-term goals.

• Support the completion and regular review of individual Support Plans using the Outcomes Star tool, with a focus on progression, goal-setting and exit planning.

• Advocate, verbally and in written form, on behalf of clients with service providers and statutory agencies, and support escalation and problem-solving where required.

Team support and quality assurance (40%)

• Line manage two Integration Officers, including setting objectives, providing regular reflective supervision, supporting wellbeing and professional development, and completing performance review processes.

• Provide case management support and oversight, including reviewing Individual Support Plans/Outcomes Star use, ensuring timely case notes, and embedding strengths-based, trauma-informed practice.

• Support team coordination and consistency, including agreeing priorities, balancing workload, supporting cover arrangements, and promoting learning and continuous improvement.

• Provide coaching/training and on-the-job support to strengthen delivery. 

Safeguarding

• Serve as the first point of contact for safeguarding concerns and record all incidents promptly and confidentially in the CRM. 

• Complete initial risk assessments using the matrix and manage low/medium-risk cases in line with the IRC UK Safeguarding SOP, escalating to the Project Manager for supervision and closure. 

• Escalate high-risk concerns immediately to the UK Safeguarding Advisor and seek guidance on complex or unclear cases. 

• Oversee programme safeguarding across delivery: track actions/outcomes, participate in weekly case reviews, engage partners, and promote staff understanding of reporting procedures. 

Key administrative tasks and ways of working (10%)

• Ensure timely and accurate compliance with all reporting requirements, including oversight of database management, case noting and file maintenance, with a focus on evidencing client progress and outcomes in line with data protection and contractual requirements.

• Monitor data quality across the team, implementing checks, addressing gaps promptly and supporting the Integration Officers to maintain consistently high documentation standards.

• Coordinate and support project logistics (as needed), such as arranging venues, preparing materials for group sessions, and ensuring accessible delivery across partner sites.

• Provide flexible administrative support to meet project needs, including contributing to internal reporting and contract performance monitoring.

• Attend and contribute to multi-agency coordination meetings and service development discussions, bringing operational insight to improve longer-term integration support.

• Regularly gather and act on client and partner feedback to improve service quality, accessibility and responsiveness, and support continuous improvement across the team.

• Carry out all duties in accordance with the aims, values and policies of the International Rescue Committee, in particular in relation to safeguarding, confidentiality, impartiality and equal opportunities, relevant legislation and contractual/donor requirements. 

PERSON SPECIFICATION

Skills, Knowledge and Qualifications:

Essential

• Demonstrated ability to lead on longer-term integration delivery, supporting clients to move towards independence, providing operational guidance, coaching and support to staff members to ensure consistent, high-quality, outcomes-focused casework.**

• Strong written and verbal communication skills, with the ability to communicate effectively with colleagues, partners and clients in English.

• Sound understanding of safeguarding principles and risk management processes, with the ability to exercise professional judgement and provide appropriate guidance in complex or sensitive situations. **

• Excellent interpersonal and relationship-building skills, with the confidence to navigate and maintain a wide range of internal and external partnerships.

• Strong organisational skills, with the ability to prioritise, manage competing demands and meet deadlines.

• Good IT skills, including proficiency in Microsoft Office and experience leading meetings or trainings via online platforms such as Microsoft Teams and Zoom.

• Ability to work flexibly both independently and collaboratively as part of a team.

• Ability to travel regularly throughout the service delivery area and, where required, to attend partner locations and multi-agency meetings.

Desirable

• Fluency in Dari and/or Pashto or another relevant community language, enhancing culturally responsive engagement and reducing reliance on interpretation where appropriate.

Experience:

Essential

• Significant experience supporting refugees, asylum seekers or other vulnerable populations through structured integration pathways, including progression in employment, education, financial stability and community participation. **

• Proven line management, supervision or team leadership experience for diverse staff within a casework, social care or integration-focused environment, including responsibility for case oversight, performance support and professional development. **

• Strong working knowledge of UK statutory and voluntary sector systems and services.

• Significant experience using Client Management Relationship systems and leading data quality assurance processes. This includes implementing routine checks and controls across case records and client management systems, ensuring timely corrective action and maintaining confidentiality and data protection standards.

​

You will provide clinical direction and maintain oversight of elop’s counselling services, bringing understanding and experience of delivering trauma-informed approaches to support the emotional health and psychological wellbeing of LGBTQ+ people.

You will oversee and contribute to clinical operational responsibilities, service coordination and delivery, ensuring a professional, safe, smooth running, efficient and well managed service is maintained.   You will work alongside the senior leadership team across both strategic and clinical operational levels ensuring lead responsibilities for our counselling teams and services. Working collaboratively with the senior leadership team, implementing clinical delivery decisions, ensuring the counselling service effectively maintains ethical and professional standards of practice and communication across key staff, other agencies and service users. 

You will proactively contribute to building a robust and compelling evidence base that continues to demonstrate impact, improved wellbeing, and increased resilience, and have a key role in monitoring, evaluation, and supporting the wider counselling team with reporting and using data to drive operations, and evidence-based best practice. 

Your role will also include overseeing referrals and allocation of clients; undertaking client assessments; providing role-management, and clinical support and supervision to trainee and sessional counsellors; line-management of key service personnel; some clinical support work with more complex or acute needs clients; recruiting, inducting and training key staff and volunteers; and liaising with the clinical supervision team. 

Full Time: 37 hours per week

There will be one regular evening/ week, and occasional other evening and weekend working required. 

Salary: £34,000 inclusive London Weighting

Closing deadline for submission of application: 10.00am Monday 1 June 2026

Initial Interviews: taking place Wednesday 10 June between 9.00am – 3.00pm

N.B. at this current time all elop services are operating via a mix of in-person and remotely via online platforms, whilst we await completion of building works and relocation to new premises.

Fundraising Officer (Corporate Partnerships)

Salary: £31817 per annum

Location: Birmingham, Leicester or Nottingham (Midlands wide travel)

Hours: Full Time, 37.5 hours per week. Hybrid Working

Benefits:  25 days holiday, pro-rata, 5.5% Employer Pension Contribution including Life Cover, Occupational Sick Pay Benefits & Enhanced Maternity, Adoption and Paternity Leave and Pay, plus more

Reporting to: Corporate Fundraising (Partnerships) Manager

FareShare Midlands is the region’s largest food redistribution charity, tackling inequality, transforming lives and ensuring no good food goes to waste. We rescue surplus food and redistribute it to 650 local charities and community organisations, feeding 60,000 people every week. We also invest in communities, providing education, training and volunteering opportunities, helping over 700 individuals to date to build a better future. Together, we’re fighting hunger, reducing food waste and creating opportunities across the Midlands. Learn more here or read our latest Annual Report Snapshot by going to our website.

The Role

We are looking for a dynamic and motivated individual to join our team, with a strong record of developing and stewarding successful and trusted relationships with corporate and community partners, securing income, volunteering support, increased awareness and pro bono support. Ideally from a fundraising background, we are also happy to receive applications from individuals currently working in Sales & Marketing and Account Management.

Working closely with our Corporate Partnerships Manager, this role will have responsibility for growing fundraised income, with an emphasis on developing corporate partnerships and encouraging partners to get involved with events. The role holder will play a key part in helping secure the ambitious targets for FareShare Midlands new Birmingham hub in particular as well as supporting the wider fundraising team in achieving fundraising targets.

Key duties and responsibilities:

• Identify, secure and develop new corporate partnership opportunities, focusing on, employee fundraising, Charity of the Year partnerships, sponsorship opportunities and donations.
• Work collaboratively with the Head of Fundraising, Corporate Fundraising Manager and volunteering team to seek out and develop new business opportunities through networking and prospecting to generate income from our Team Volunteering Days at our Birmingham Hub (soon to be rolled out to our other depots), to include the Community Kitchen and Conference and Collaboration room hire.
• Maximise account management and stewardship activities with our existing portfolio of corporate contacts including face to face meetings and presentations, reviews and updates to drive incremental revenue as appropriate.
• Play a proactive role in researching and prospecting potential corporate and group supporters to then plan and execute engaging approaches in support of delivering income from our challenge events.
• Contribute ideas for innovative fundraising and engagement opportunities to help diversify income and grow supporter reach.
• Attend business meetings and events, building excellent connections with key business contacts, stakeholders and other groups at a local and regional level.
• Work collaboratively with internal colleagues across the organisation to identify opportunities for corporate support. This may include Community Food Members, suppliers and other key stakeholders.
• Updating our Customer Relationship Management system, Donorfy, with key contacts and information. 
• Represent FSM externally at events, forums and exhibitions.
• Some hours outside of normal office hours are expected (including evenings and weekends). Time off in lieu will be given.

Person Specification - Skills, Qualities & Experience

Essential 

• Established experience in a fundraising or sales and account management role.
• Experience of working in income generation with proven success
• Experience of working to deadlines and achieving outcomes against agreed financial targets.
• Demonstrate excellent written and verbal communication skills, with experience in developing high quality, professional presentations or proposals to a diverse range of audiences.
• Strong organisational skills with the ability to manage time, prioritise and plan effectively.
• Excellent IT skills, including Word, Outlook, Excel and Teams.
• A strong team player who able to engage and collaborate with other internal teams across the charity and contribute effectively to the organisational goals of FareShare Midlands.
• This is a hands-on role, with face-to-face meetings and events. The successful candidate will need to be a car driver with ongoing access to a vehicle and a willingness to travel across the Midlands and at our sites in Birmingham, Leicester and Nottingham.

Desirable

• Knowledge of fundraising practices and regulations
• Experience of using a Customer Relationship Management database, such as Raiser’s Edge or Donorfy.

 Values and behaviours

• A commitment to Equal Opportunities
• An appreciation of Fareshare Midlands’ mission and vision
• Flexibility of approach and ability to work in a team
• Proven ability to develop and maintain good working relations, with both internal and external audiences

How to Apply:

If you would like to apply for this role, please create a Supporting Statement to demonstrate your suitability and to explain your interest in both the job and FareShare Midlands. Please send your supporting statement with a copy of your CV.

‘Right to Work’ status in the UK is required.

We continue to strive to ensure that the profile of our staff and volunteers reflects the diverse communities we serve across the Midlands. As such we encourage and welcome applications from all our communities. We particularly welcome applications from people from ethnically diverse backgrounds as they are currently underrepresented within FareShare Midlands.

Closing date for applications is 13th May 2026.

Interviews: - 20 and 21st May 2026.

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Contract: 12-month fixed term contract

Location:  Based in London, homeworking options in line with Crisis’ Hybrid Working Policy

Salary: £56,919 per annum

About the role

The Finance Business Partner will play a critical role in delivering regular financial reporting, budgeting and forecasting in our Commerce & Enterprise and Policy & Social Change functions.  Approximately 75% of this role partners with Commerce & Enterprise colleagues and 25% with colleagues managing Policy & Social Change.  This role will provide insight and analysis, adhering to processes, controls, and ways of working that effectively support our Finance function and support stakeholders’ needs.  It will also require some collaboration with our Transformation Leads who are leading on the implementation of a new finance system (xLedger).

About you

• ACCA/ CIMA or equivalent CCAB recognised accounting qualification or can demonstrate being qualified by experience. 
• Proven experience within a multi-site retail or hospitality environment within the charity sector, with a strong understanding of operational drivers and store-level performance.
• Ability to analyse data, identify issues, and provide meaningful insights.
• Strong communication skills with the ability to influence at all levels.
• Strong understanding of core financial processes and operations.
• Knowledge of financial controls and compliance frameworks.
• Experience of contributing to finance transformation or systems-related change.
• Commitment to Crisis’ purpose and values
• Commitment to equality, diversity and inclusion

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis 

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness. 

As a member of the team, you will have access to a wide range of employee benefits including: 

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5% 
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 10 May at 23:59

Interview process: Competency-based interview, including a presentation

Interview date and location: Wednesday 20, Thursday 21, or Friday 22 May 2026 via Microsoft Teams

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences.

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please contract our Talent Acquisition team to discuss how we can help.

For more information about our work please visit our website

Registered Charity Numbers: E&W1082947, SC040094

Position: Operations Officer

Location: London or Bath, with a minimum of 3 days per week in the office

Contract type: Full-time, permanent

Salary range: £30,000-40,000

Reporting to: Deputy Chief Operating Officer

Applications: Please apply here by 25 May

About EJF

The Environmental Justice Foundation (EJF) exists to protect the natural world and uphold our fundamental human right to a secure environment. We work at the frontlines of environmental injustice, alongside communities most affected by climate breakdown, biodiversity loss, and exploitation - transforming evidence into action, and injustice into lasting change.

EJF is a global non-profit driven by a powerful belief: that environmental protection and human rights are inseparable. Through courageous field investigations, rigorous research, and strategic international advocacy, we expose environmental crime, challenge impunity, and catalyse systemic reform. Our work delivers real-world impact, shaping policy, strengthening governance, protecting vital ecosystems, and defending those who risk their lives to safeguard them.

Our campaigns span four deeply interconnected areas: oceans, climate, forests and wetlands, and the training, protection, and empowerment of environmental defenders and journalists. From illegal fishing and forced labour to deforestation, land grabs, and climate displacement, we confront some of the most complex and urgent crises of our time - always with a focus on accountability, equity, and durable solutions.

EJF is an international organisation with a diverse team working across four continents, united by a shared ambition: to protect people by protecting the planet. We are bold, evidence-led, and impact-driven. We speak truth to power - and we build pathways to a fairer, more resilient future. Join us.

About the role

This is an exciting opportunity for an operations professional who shares EJF’s commitment to environmental justice and is ready to take on real responsibility across a fast-growing global non-profit organisation.

As Operations Officer, you will play a hands-on role in keeping EJF's international operations running smoothly across 16 countries on four continents, with a particular focus on our five European offices.

Your remit will be broad. From ensuring offices function efficiently and IT systems operate safely, to providing HR support to line managers and coordinating across teams in multiple time zones, no two days will look the same. Over time, you will develop a working knowledge of the full operational landscape of an international NGO, building skills and experience across functions that few comparable roles can offer.

You will bring at least three years of experience in an operations, coordination, or administrative role, ideally in an international or multi-site environment. You will also have strong organisational skills, sound judgement, and a proactive, problem-solving mindset.

This is a role for someone who takes pride in getting things right, thrives on variety, and wants to contribute meaningfully to an organisation working on some of the most urgent environmental and human rights issues of our time.

Key responsibilities

• Operations, Systems & IT Support: This includes user onboarding; troubleshooting technical issues with our hardware or software (calling in external support when needed); managing access and settings; and supporting digital security procedures.

• HR & People: This includes implementing recruitment and induction processes; maintaining staff records and ensuring timely staff reports and appraisals; supporting effective transactional HR services across European offices; and answering ad hoc staff queries.

• Office management: The role will ensure that offices in the UK, Belgium, France, Germany and Spain run efficiently and provide staff with excellent places to work and collaborate.

• General Administration & Organisational Support: This will include managing shared inboxes and calendars; supporting significant procurements and associated financial processes; maintaining institutional registrations and log-ins with relevant entities; implementing systems and processes across the team as required; organising all-staff and management team meetings; and providing ad hoc support for events and other administrative tasks.

Essential skills and experience

• Demonstrable commitment to EJF's vision, mission and values and a determination to change the world for the better.

• At least three years’ experience in an operations, coordination, or administrative role, ideally within an international or multi-site environment.

• Strong organisational and time-management skills, with a proven ability to juggle competing priorities and deliver consistently to deadlines.

• Excellent written and verbal communication skills in English, with the confidence to liaise with colleagues, partners and suppliers across diverse cultures and time zones.

• Sound judgement and discretion when handling confidential or sensitive information, including HR and personnel matters.

• A proactive, hands-on, problem-solving mindset, with strong attention to detail and a willingness to take ownership of tasks from start to finish.

• Confident IT user, with proficiency in Microsoft Office and/or Google Workspace and the ability to learn new systems and tools quickly.

• A team player who collaborates effectively across functions, geographies and time zones, and who is comfortable supporting colleagues at all levels of the organisation.

• Fluency in English.

Desirable skills and experience

• Experience working across more than one operational discipline (HR, IT, facilities, finance).

• Professional-level French, German or Spanish.

• Experience working in a non-profit, international NGO or other mission-driven organisation.

We strongly encourage candidates from underrepresented backgrounds in the environmental and human rights sectors to apply. If you believe you would be a great fit but don’t meet every requirement, we would still love to hear from you.

What we offer

We offer a rewarding package designed to support your well-being, flexibility, and professional growth:

• 22 days’ annual leave (exclusive of bank holidays), increasing with each year of service, plus additional paid leave between Christmas and New Year.

• Private healthcare package.

• Generous pension scheme, with employer contributions increasing over time.

• Flexible working hours and hybrid working (typically 3 days in the office / 2 from home).

• Cycle-to-work scheme.

• A dynamic, supportive, and inclusive working environment, with genuine opportunities for professional development and career progression.

• The chance to contribute to an organisation delivering real-world impact for people and planet.

Application process

To apply, please complete the application form here. This includes:

1. A personal statement outlining your suitability for the role (max 2 pages)

2. Your CV (max 2 pages)

The deadline for applications is 25 May.

Interview processes for different roles will vary, but is likely to include three stages: a short screening call, a panel interview with a task relevant to the role, and a final interview.

Only shortlisted candidates will be contacted.

Candidates must have the legal right to work in the United Kingdom.

EJF is an equal opportunity employer, committed to diversity within the workplace.

When life gets tough, good relationships help us through.

TLC: Talk, Listen, Change is a relationships charity that has supported people in the North of England for over 40 years.

Our aim to ensure everyone within our community benefits from good emotional wellbeing, and the key to this is maintaining safe, healthy, and happy relationships.

We’re entering an exciting phase of growth across the country and are looking for a Group Finance Director to join our Executive Leadership Team to contribute to the collective leadership of the TLC Group.

The Role

This role will lead the financial strategy and financial management of the TLC Group.

You will:

· Lead financial strategy to ensure sustainability and growth.

· Advise the CEO, Executive Leadership Team, and Board on financial matters.

· Oversee budgeting, forecasting, cashflow, and financial planning.

· Ensure strong governance, controls, and regulatory compliance.

· Provide clear, high-quality financial reporting and Board assurance.

· Lead audit, statutory reporting, and external auditor relationships.

· Oversee financial systems and processes to support growth.

· Lead financial due diligence for partnerships, mergers, and opportunities.

· Lead and develop the finance team, promoting accountability, and transparency.

About You

We’re looking for a values-led, people-focused leader with sound judgement and strong operational experience.

You’ll bring:

· Qualified accountant (ACCA, CIMA or equivalent).

· Significant senior finance leadership experience.

· Strong expertise in financial strategy, planning, and governance.

· Experience of Board reporting and working with senior stakeholders.

· Skilled in budgeting, forecasting, and cashflow management.

· Experience in financial modelling and supporting growth.

· Proven ability to lead and develop high performing teams.

· Strong analytical skills, including advanced excel capability.

· Able to communicate financial information clearly to non-finance audiences.

· Collaborative, values-led, and motivated by social impact.

The Offer

· Salary: £61,429 - £71,069

· 37 hours per week

· Hybrid working, with time spent at TLC Group offices (various locations across England).

· The opportunity to help lead a growing national service with strong group-level support.

If you’re motivated by using your financial expertise to drive meaningful social impact, and want to play a key role in shaping the future of a growing, values-led organisation, we’d love to hear from you.

Application Deadline:

The deadline for applications is Thursday 14th May 2026

Interviews expected in Manchester on Tuesday 2nd June 2026

The Role

We are seeking a friendly, professional and highly organised Receptionist to act as the first point of contact for people accessing Citizens Advice Doncaster Borough. This role is central to the delivery of a high‑quality advice service and plays an important part in ensuring clients receive accurate information, are treated with respect, and experience a consistent and welcoming service.

You will support the smooth running of the organisation by managing enquiries effectively, maintaining accurate records, and contributing to our quality assurance standards. This role requires a strong commitment to confidentiality, data accuracy, and the Citizens Advice aims and principles.

Key Responsibilities

Client Access & First Contact

• Welcome clients, staff and visitors in a professional, calm and supportive manner, ensuring everyone feels respected and listened to.
• Act as the first point of contact for face‑to‑face and email enquiries, providing appropriate triage and signposting in line with Citizens Advice procedures.
• Provide accurate, clear and consistent information about Citizens Advice services, maintaining professional boundaries at all times.

Quality Assurance & Standards

• Ensure all client interactions and administrative processes meet Citizens Advice quality standards, including accuracy, confidentiality and consistency.
• Record client details and enquiry information accurately to support continuity of service, monitoring and reporting.
• Follow agreed procedures, policies and guidance to ensure compliance with Advice Quality Standard (AQS) requirements.
• Support the wider team by maintaining reliable systems and contributing to the overall quality of service delivery.

Administration & Office Support

• Manage appointment booking systems and staff calendars efficiently.
• Provide organisation‑wide administrative support to ensure the service runs smoothly on a day‑to‑day basis.
• Maintain an organised, safe and welcoming reception area.
• Carry out data entry, filing, scanning and document management accurately and in a timely manner.
• Use Google Workspace and other IT systems confidently to support service delivery.

About You

We are looking for someone who is approachable, reliable and well organised, with a strong attention to detail and a commitment to delivering a high‑quality service. You will be comfortable working with people from a wide range of backgrounds, including those experiencing stress or distress, and able to respond with empathy and professionalism.

Essential Skills and Qualities

• Previous office or administrative experience.
• Strong IT skills and confidence using digital systems.
• Excellent verbal and written communication skills.
• High level of organisation and ability to manage competing priorities.
• Ability to work effectively both independently and as part of a team.
• Commitment to confidentiality, accuracy and professional standards.
• Understanding of, and commitment to, the aims, principles and values of Citizens Advice, including equality and inclusion.
• Proactive approach with a willingness to learn, follow procedures and adapt to service needs.

What We Offer

• A supportive and inclusive team environment.
• Training and development, including Citizens Advice systems, quality standards and procedures.
• The opportunity to contribute to a trusted, high‑quality advice service.
• The chance to make a real and positive difference to people living in Doncaster.

About you

Do you want to use your skills to make it possible for people with myeloma to live longer and better lives?  We are looking for a Peer Service Co-ordinator who will facilitate the delivery of our Peer Service and collaborate on the future development and improvements of the service.

You will have experience of recruiting, training, and supervising staff or volunteers. Experience working with a diverse range of communities would be an advantage as we are looking to increase our reach. The role holder will have an understanding of the challenges that may arise from delivering digital/telephone support and the ability to understand and meet training and development needs of volunteers.

You’ll have excellent communication, organisational and IT skills as well as being self-motivated, committed with a desire to make a difference and willing to develop and expand the role.  Experience of facilitating peer support services, with a focus on volunteer/user involvement in service delivery would be an advantage but not essential.

About the role

The Peer Service Co-ordinator will facilitate and develop the Peer Service, a tailored support service utilising volunteers to provide peer support both in and out of standard office hours.

The postholder will be expected to train and develop the volunteers who support the Peer Buddy service, make suggestions for improvements and recruit and train new volunteers to increase the diversity of the volunteer pool. You will support in delivering ongoing improvements and further service development to enhance the offerings of the peer service while working with the Peer Service Lead to ensure possible risks have been identified, assessed and effective risk management strategies have been put in place.

You will need to develop and maintain a good understanding of myeloma and its’ related conditions, including patient need, and develop and evaluate the service in line with this. 

This role will be part of the team responsible for running this service and provide supervision and training to volunteers. They will be expected to adhere to safeguarding principles and good governance.

About us

Myeloma UK is the only UK charity focused on the incurable blood cancer, myeloma and its related conditions.  We provide support and influence access to treatments, while researching a cure.  Thanks to life-extending treatments and support, today many people affected by myeloma are able to live longer and to live well. 

We are committed to bringing together the best and brightest people to help us ensure that every person affected by myeloma has an empowered present and a hopeful future.

Our ultimate goal is to find a cure and make myeloma history. Until then, our mission is to help every person living with myeloma, live well, for as long as possible. We are committed to diagnosing myeloma earlier, discovering and sharing knowledge, transforming the patient experience and influencing positive change.

Our culture

Wellbeing and staff engagement are at the heart of our culture.  We offer employees a range of benefits including a pension salary exchange scheme, flexitime, flexible working which includes both home and hub-based office working, health plan, employee assistance plan and holiday purchase scheme. We are committed to providing learning and development opportunities for all our employees.

How to apply

If you think you would be a great fit for this role, get in touch and tell us more about yourself by sending the following:

1. A cover letter telling us more about you and what you think makes you a good fit for this role

2. A CV that sets out your career history, with key responsibilities and achievements

Applications close on 9am on 11 May 2026 and interviews will be held w/c 18 May 2026

Myeloma UK is an equal opportunities employer and always welcomes applications from suitably qualified and eligible candidates regardless of:

· sex

· race

· disability

· age

· sexual orientation

· gender reassignment

· religion or belief

· marital status

· or pregnancy and maternity

Please note, you will be asked to provide evidence of your eligibility to work in the UK prior to interview selection.