Corporate partnership manager jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Sovereign Network Group (SNG) is a leading Housing Association, committed to providing quality, affordable homes and services within sustainable, successful communities. We're led by our values and driven by a strong sense of social purpose, placing our customers at the heart of everything we do.
We have an amazing opportunity to join the Community Foundation as Social Value Specialist on a permanent basis. You'll be based in one of our offices across SNG's operating area, ideally Wembley or Bristol as there will be a big focus on working with our London and Bristol based suppliers and community partners. You'll combine both home and office working to ensure a positive work/life balance. This role involves travel to other offices and events which will require some flexibility and ideally access to a car.
The Role
The Social Value Specialist will support SNG to embed impact measurement and social value into teams across the organisation, providing a central, efficient point of contact that leads on developing systems, processes and continuous service improvement.
You will engage with supply chain partners to ensure the delivery of social value in contracts and enable seamless customer service using digital platforms and relationships with community partners.
Connect with team members across the organisation to deliver impact reports and support in creating our annual ESG report.
The Social Value Specialist will report to the Social Value Manager.
Key Responsibilities
- Design, plan and implement a community investment evaluation and monitoring framework, in direct alignment with the community foundation strategy and strategy and the corporate plan
- Work collaboratively across the multi-disciplinary community investment directorate and with other internal teams in the customer directorate across localities to embed a framework for social impact and outcomes recording
- Support the Social Value Manager to provide regular social impact and environmental social, governance (ESG) reporting to the communities' leadership team and to senior management and board when required
- Develop and implement monitoring and evaluation methods and processes for Community Foundation projects and roll out good practice to colleagues and external partners so we can effectively demonstrate our Social Impact
- Lead and support internal teams and external partners in the upload of data such as KPIs onto impact measurement platform for the business, ensuring that information is accurate and easily accessible when required
- Demonstrate strong project management skills to lead and oversee project teams across SNG and with external partners that will bring in external funding
- Build and maintain excellent relationships with stakeholders, including funders, businesses, local authorities and national agencies as required by the Head of Service and managers
- Work closely with the communications team to enable a coordinated communications approach that raises the profile of SNG's work in communities
- Prepare and present written, financial and statistical reports to internal and external bodies as required and ensure funders requirements are met
- Demonstrate everyone safe and well everywhere, every day by making health and safety a primary consideration in your decision making
What we need from you
A good understanding of HACT's Wellbeing Valuation and Social Value Insight would be an advantage, but this is not essential. It would be great if you have some knowledge or experience of working in communities, supply chains and or, monitoring and evaluation.
- Good communication and interpersonal skills
- Excellent organisation and customer service
- Proactive and proven Stakeholder management skills with colleagues and external partners
- Knowledge of monitoring and evaluation methods and techniques, including Theory of Change and Logic Models
- Ability to validate and impact assess, to escalate data issues as required
- Ability to inspire and activate, fostering great partnerships with suppliers to ensure social value is secured and delivered through our supply chain
- An understanding of social value in relation to the construction industry
- Storytelling skills to share social value activity and support others in understanding the impact of the Community Foundation
What you'll receive from us
We have some fantastic benefits at SNG, including:
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Company pension scheme matched up to 12%, life cover at 4x your salary
- Flexible working - we're committed to giving people flexibility as widely as possible
- Private medical insurance, dental insurance & critical illness cover
- Wide range of training courses available to support your career development
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG.
This is a great opportunity to join the team as we progress through an exciting period of change at SNG. We pride ourselves on having a relaxed, supportive and forward-thinking culture, working collaboratively to achieve success.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Sovereign Network Group (SNG) is a leading Housing Association, committed to providing quality, affordable homes and services within sustainable, successful communities. We're led by our values and driven by a strong sense of social purpose, placing our customers at the heart of everything we do.
We have an amazing opportunity to join the Community Foundation as Social Value Specialist on a permanent basis. You'll be based in one of our offices across SNG's operating area, ideally Wembley or Bristol as there will be a big focus on working with our London and Bristol based suppliers and community partners. You'll combine both home and office working to ensure a positive work/life balance. This role involves travel to other offices and events which will require some flexibility and ideally access to a car.
The Role
The Social Value Specialist will support SNG to embed impact measurement and social value into teams across the organisation, providing a central, efficient point of contact that leads on developing systems, processes and continuous service improvement.
You will engage with supply chain partners to ensure the delivery of social value in contracts and enable seamless customer service using digital platforms and relationships with community partners.
Connect with team members across the organisation to deliver impact reports and support in creating our annual ESG report.
The Social Value Specialist will report to the Social Value Manager.
Key Responsibilities
- Design, plan and implement a community investment evaluation and monitoring framework, in direct alignment with the community foundation strategy and strategy and the corporate plan
- Work collaboratively across the multi-disciplinary community investment directorate and with other internal teams in the customer directorate across localities to embed a framework for social impact and outcomes recording
- Support the Social Value Manager to provide regular social impact and environmental social, governance (ESG) reporting to the communities' leadership team and to senior management and board when required
- Develop and implement monitoring and evaluation methods and processes for Community Foundation projects and roll out good practice to colleagues and external partners so we can effectively demonstrate our Social Impact
- Lead and support internal teams and external partners in the upload of data such as KPIs onto impact measurement platform for the business, ensuring that information is accurate and easily accessible when required
- Demonstrate strong project management skills to lead and oversee project teams across SNG and with external partners that will bring in external funding
- Build and maintain excellent relationships with stakeholders, including funders, businesses, local authorities and national agencies as required by the Head of Service and managers
- Work closely with the communications team to enable a coordinated communications approach that raises the profile of SNG's work in communities
- Prepare and present written, financial and statistical reports to internal and external bodies as required and ensure funders requirements are met
- Demonstrate everyone safe and well everywhere, every day by making health and safety a primary consideration in your decision making
What we need from you
A good understanding of HACT's Wellbeing Valuation and Social Value Insight would be an advantage, but this is not essential. It would be great if you have some knowledge or experience of working in communities, supply chains and or, monitoring and evaluation.
- Good communication and interpersonal skills
- Excellent organisation and customer service
- Proactive and proven Stakeholder management skills with colleagues and external partners
- Knowledge of monitoring and evaluation methods and techniques, including Theory of Change and Logic Models
- Ability to validate and impact assess, to escalate data issues as required
- Ability to inspire and activate, fostering great partnerships with suppliers to ensure social value is secured and delivered through our supply chain
- An understanding of social value in relation to the construction industry
- Storytelling skills to share social value activity and support others in understanding the impact of the Community Foundation
What you'll receive from us
We have some fantastic benefits at SNG, including:
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Company pension scheme matched up to 12%, life cover at 4x your salary
- Flexible working - we're committed to giving people flexibility as widely as possible
- Private medical insurance, dental insurance & critical illness cover
- Wide range of training courses available to support your career development
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG.
This is a great opportunity to join the team as we progress through an exciting period of change at SNG. We pride ourselves on having a relaxed, supportive and forward-thinking culture, working collaboratively to achieve success.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This role leads the strategic direction and delivery of all marketing and fundraising activity, ensuring that our cause resonates with the public, stakeholders, and supporters. Through powerful storytelling, brand development, and diversified fundraising, the postholder will inspire action, deepen supporter relationships, and generate the resources needed to sustain and grow our charitable work. This role is essential to ensuring our message is heard, our impact is visible, and our mission is supported by an engaged and growing community.
What you will do:
Marketing & Communications
- Develop and deliver a global marketing, PR, and fundraising strategy.
- Manage digital channels, campaigns, media relations, and crisis communications.
- Produce impactful content and materials (reports, newsletters, speeches, press releases).
- Ensure brand consistency, compliance, and effective budget management.
- Lead and develop a small team.
Fundraising
- Grow income through corporate partnerships, community fundraising, and donor engagement.
- Design donor journeys to improve retention and lifetime value.
- Monitor fundraising KPIs, ROI, and campaign performance.
- Support major fundraising events and appeals.
International Chapters
- Align and support regional offices with the global marketing strategy.
- Share best practices and lead creative campaign development across chapters.
What we are looking for:
- 5+ years’ marketing experience, ideally in fundraising or the charity sector.
- Proven leadership and team management skills.
- Excellent storytelling and communication abilities.
- Strong track record in multi-channel and digital campaigns.
- Solid knowledge of donor engagement and fundraising strategies.
- Budget management skills with a results-driven approach.
- Passion for humanitarian causes and alignment with our mission.
Personal attributes:
- Proactive and innovative self-starter.
- Strategic thinker with attention to detail.
- Confident working independently.
- Strong relationship builder.
- Creative, adaptable, and impact-driven.
Candidates must have the legal right to work in UK; we are unable to offer visa sponsorship for this position.
We are an equal opportunity employer and welcome applications from all qualified individuals regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, disability, age, or any other protected status. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.
Recognise the whole human race as one

The client requests no contact from agencies or media sales.
Team Administrator
Organisation: Chapter Zero Alliance (CZA)
About us
Chapter Zero Alliance is a charity, incorporated in England and Wales, dedicated to promoting effective climate and nature governance on corporate boards. Its mission is to equip non-executive directors with the knowledge and skills to address climate change and foster a low-carbon and nature positive economy through:
• Informing and engaging with individuals in senior leadership roles and senior positions of responsibility in both the private and public sectors, to support board directors and their organisations to conserve, protect, and improve the physical and natural environment;
• Enabling interaction and collaboration between academics, legal and industry professionals, and public and private sector board directors to support boards and their organisations in delivering climate action.
These objectives will be achieved through the growth and development of the charity’s Climate Governance Initiative (CGI). The CGI currently has over 30 active Chapters in 73 countries, with a reach of over 100,000 board directors.
Job Title
Team Administrator
Department
Governance, Impact and Partnerships
Dual Reporting to
CEO, and the Senior Manager, Leadership Community & Liaison
Contract Type
Permanent contract and part time (0.6 FTE)
Job Share
Salary
£36,000 per annum FTE
Hours of Work
22.5 hours per week (Wednesday to Friday)
Blend of office and home-working; pattern to be agreed.
Annual Leave
Annual paid leave of 27 days plus public holidays (pro rata if part-time).
Pension Eligibility
Workplace pension scheme offered by NEST
Position Overview
The Team Administrator is responsible for providing efficient, organised and proactive administrative support to the CEO, as well as supporting the wider team across a number of administrative areas.
The role holder will also liaise with partners, Chapters, grant funders and a range of other interested partners and collaborators, on behalf of the CEO, working seamlessly with their job share partner.
Main Duties
Executive Assistant support
Work closely with the CEO and job share partner to provide comprehensive administrative support to the CEO, ensuring the smooth running of CEO’s office and that secretarial and other administrative work is produced to a high standard and within set deadlines.
● Manage the CEO’s diary, balancing competing priorities and understanding the need for the degree of flexibility that is required within a busy schedule
● Arrange meetings and make travel arrangements, drawing up itineraries, arranging accommodation and liaising with host organisations within the UK and overseas as necessary.
● Prepare, organise, and manage documents and presentations for meetings, ensuring timely distribution and follow-up
● Act as a key liaison between the CEO and external stakeholders, maintaining professionalism and confidentiality at all times
● Handle sensitive information and deal with complex requests and enquiries, exercising discretion and sound judgement
● Organise and coordinate internal and external meetings (in-person and online) involving the CEO and support her attendance at external meetings, events, and conferences in the UK and abroad (including travel and accommodation arrangements), ensuring the CEO’s schedule runs efficiently
● Draft and proofread correspondence, reports, and other documents as required.
● Maintain and update digital filing systems and databases, ensuring accurate record-keeping
● Make expense claims on the CEO’s behalf ensuring necessary receipts/invoices are submitted
● Adhoc support to the CEO as needed
General administration
● Responsible for monitoring the admin inbox, assessing and, responding as needing, and escalating matters as appropriate
● Order consumables and other items as required in line with the Expenses Policy, ensuring costs are within budget
● Coordinate travel and hotel arrangements
● Support the Community and Engagement team by providing administrative support for branding and trademarking registrations.
● Take minutes and circulate along with resulting action points as needed
● Assist with projects, including research, data entry, and preparing reports
● Provide administrative support to the annual report process, working with the Project Manager
● Provide cover for other members of the administrative team during absences, as needed
The above is not an exhaustive list of duties. The role holder may be asked to take on different tasks as required. All employees are expected to work collaboratively to support the overall work of the Initiative.
The role holder will be required to work on-site, the working pattern is to be agreed with the hiring managers but currently expected to be Wednesday to Friday weekly.
Given the global nature of the Initiative, the role may require some flexibility on working hours outside of standard office hours, although it is not anticipated that the role holder will need to travel outside of the UK.
Person specification:
Education and Experience
Essential
✔ Proven experience in an executive assistant or administrative support role
✔ Proficient in recording decisions and actions during meetings
✔ Proficient in using Microsoft Office Suite and Zoom/Teams
Desirable
✔ Bachelor’s degree or equivalent
Skills and Abilities
Essential
✔ High level of integrity, honesty, and professionalism.
✔ Positive, approachable, and able to build strong working relationships and feed into a healthy office culture
✔ Strong organisational skills with close attention to detail whilst also retaining a comprehensive vision of the big picture
✔ Effective and efficient time management skills including the ability to prioritise in the face of competing demands, work to short timescales and deadlines
✔ Takes responsibility and ensures work is completed
✔ Excellent communication skills
✔ Ability to maintain confidentiality, handling sensitive information with tact and discretion
✔ Ability to listen actively and synthesise discussions into clear, concise points
✔ Cultural awareness, ability to work with a range of international stakeholders
✔ Calm, professional and resilient
✔ Flexible and adaptable, with a solution-focused mindset.
✔ Ability to work independently without supervision as well as collaboratively as part of a team
Desirable
✔ Understanding or interest in the international climate change agenda
All staff at Chapter Zero Alliance are expected to engage in continuing professional development to comply with the data protection legislation and with our policies and all relevant procedures.
Screening check requirements
We have a legal responsibility to ensure you are eligible to live and work in the UK. Any offer of employment will be subject to the CZA verifying your eligibility before you start work.
If you are invited to interview, you will be asked to bring proof of your right to work.
Working for Chapter Zero Alliance
The principles of diversity, inclusion, respect, responsibility and sustainability are at the heart of our organisation.
We want to support our people to balance their personal and professional lives and we believe our range of benefits encourages this. Nothing beats face-time with our colleagues to promote creativity and collaboration, we’ve therefore adopted a blended working model of home and office working arrangements.
CZA is proud to be an equal opportunities employer and we are committed to ensuring that all candidates are given the same opportunity to succeed regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age or disability.
Our mission is to mobilise boards to accelerate the transition to net zero and build climate resilience.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Talent Set are delighted to partner with The Talent Foundry in their search for a Head of Fundraising role. The Talent Foundry is dedicated to helping young people from under-served communities unlock their potential and prepare for the world of work or higher education.They are looking to increase unrestricted income from fundraising outside of corporate partnerships. This senior position involves leading strategic fundraising efforts to secure vital income, leading a small team across fundraising and marketing.
Key Responsibilities
- Responsible for all of fundraising income and to develop structure of fundraising to diversify income streams
- Design and implement effective fundraising strategies
- Cultivate and maintain relationships with current and prospective donors and partners
- Lead and support fundraising and marketing teams, fostering an inclusive and collaborative environment
- Plan, coordinate, and deliver fundraising campaigns and events
- Track, analyse, and report on fundraising performance metrics
- Identify new funding opportunities and stay updated on sector trends
- Represent the organisation at external engagements to build awareness and support
Person Specification
- Experience in leading successful fundraising programmes within the charity sector with experience from one of the following areas: Trust and Foundations, Major Gifts, Corporate Partnership
- Ability to be strategic and also hands as fundraising on to meet the needs of a smaller charity
- Would suit an ambitious experienced manager looking to develop their career
- Strong relationship-building skills with diverse stakeholder groups
- Strategic thinker with excellent organisational abilities
- Effective communicator capable of engaging a wide audience
- Leadership qualities to motivate teams and volunteers
- Analytical and results-focused with attention to detail
- Budget management and resource allocation skills
What’s on Offer
Salary: £45,000
Role is home based but with commitment to travel to London for meetings 1-3 times a month.
Part time options available
How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Interviews to be held via teams on the 22nd/23rd September with 2nd stage in person on the 6th October.
Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Talent is everywhere, opportunity is not. The Talent Foundry, a UK education charity, bridges this gap and improves social mobility for young people.





Job title: Head of Marketing and Fundraising
Responsible to: Chief Executive Officer
Hours of work: 37.5 per week
Salary: £45,0000 (subject to skills and experience)
Location: Stowmarket, Suffolk
Contract term: Permanent (with a probationary review at 3 months)
Job purpose:
To provide experienced and effective strategic leadership, and operational delivery, of the fundraising and marketing initiatives of The Mix and its trading subsidiary, 127 Trading Ltd, to generate a diverse and sustainable stream of income to enable The Mix to deliver its charitable activities in the years ahead.
We are seeking an experienced and dynamic fundraising and marketing professional to develop and execute an ambitious commercial strategy to enable us to provide even greater support to young people in Suffolk.
Background
The Mix Stowmarket Ltd. is an established youth charity working with young people aged 9–25 across Mid Suffolk. With a committed team, a flagship youth centre, and a trading arm, 127 Trading Ltd, operating two cafés, we’re rooted in community impact and innovation.
We exist to inspire, empower, and support young people to build resilience, thrive, and unlock their full potential. Working from our centre in Stowmarket and a second base in Needham Market, we deliver a diverse range of programmes including youth mentoring, alternative education, school-based support, and open-access youth sessions. Our work is shaped by strong values, a solution-focused’ approach, and a deep belief in the potential of every young person.
Alongside our charitable work, we operate a social enterprise trading arm, 127 Trading Ltd, which runs two cafés that provide training and employment opportunities for young people, whilst generating vital income for our work. With a committed team of staff and volunteers and a passion for partnership, The Mix is a trusted and innovative force for positive youth development in Suffolk.
We have recently appointed our new Chief Executive Officer who takes up post in October 2025. We now seek a strategic and operationally savvy Head of Fundraising and Marketing to support the senior team as they lead The Mix into its next chapter, with prime responsibility to generate a diverse and sustainable stream of income to enable The Mix to deliver its charitable activities in the years ahead.
Overview of the role
As the organisation’s Head of Fundraising and Marketing, you will be an experienced, ambitious, enthusiastic, and dynamic professional, who is passionate about fundraising and maximising income generation.
Working closely with our new CEO and committed trustees and staff, you will develop and implement fundraising and marketing strategies that align to our vision and drive the expansion of our crucial support to young people in Suffolk.
You will have a thorough understanding of planning, organising, and delivering successful fundraising campaigns, initiatives, and events with a strong attention-to-detail. You will be comfortable working at a leadership and strategic level but also unafraid to roll up your sleeves and create bids, funding proposals, and marketing materials.
You will be a natural ambassador, working with the CEO to build partnerships at the local and regional level, and your ambassadorial skills will help raise our profile and leverage our networks and connections.
The Head of Fundraising and Marketing is responsible for the day-to-day marketing and management oversight of The Mix and 127 Trading Ltd and the management of its marketing staff and budgets.
Critical to your success will be a genuine passion and enthusiasm for transforming the lives of young people.
You may come from the youth, charity, health, education, or social enterprise sectors. We welcome candidates who can bring the vision, leadership, and heart to shape the future of fundraising and marketing at The Mix.
Main Responsibilities
1. Strategic leadership
· Develop and lead the multi-channel fundraising and marketing strategy to meet agreed income targets and support
long-term sustainability for both The Mix and 127 Trading Ltd.
· Work closely with the CEO and Trustees, to align fundraising efforts with the strategic goals of the charity and bring insight into income generation and stakeholder engagement.
· Actively contribute to the senior leadership team, shaping organisational policies and strategic direction, ensuring the integration of fundraising, marketing and operational activities.
2. Fundraising and income generation
· Drive the development of diverse income streams, including major donor fundraising, corporate partnerships, individual giving, legacies, lotteries, community fundraising and events.
· Proactively seek new opportunities to secure long-term, multi-year funding through well-targeted funding applications and corporate proposals.
· Build strong partner relationships with a focus on stewardship, retention, and growth.
· Monitor performance, analyse data, and drive continuous improvement.
· Chair the Fundraising sub-committee and contribute to the Data, Impact and Evidence Action Group
· Responsible for completion of all bids, grants and funding applications and ensuring that funders receive appropriate ongoing feedback.
3. Marketing and communications
· Develop marketing materials and campaigns that effectively communicate the charity’s mission, vision and achievements to various audiences for both The Mix and 127 Trading Ltd.
· Lead the management of digital platforms, ensuring consistent and inspiring content across all channels, including the website, social media, email and printed materials.
· Ensure that brand messaging is consistent, clear and aligned across The Mix and 127 Trading Ltd to enhance public recognition and reputation.
· Grow awareness of the charity at a local and regional level, monitoring success through market research.
· Develop compelling narratives and stories of the charity’s impact to engage partners and encourage continued support.
4. Team leadership and development
· Lead and develop the Fundraising & Marketing team, fostering a collaborative and positive culture.
· Mentor and support team members in achieving their professional development goals, ensuring they attain business objectives.
· Regularly monitor and review team performance to meet income generation and communication objectives.
5. Operational excellence
· Ensure compliance with data protection laws, fundraising regulations and ethical guidelines across all fundraising and marketing activities.
· Review and improve the use of the website and develop systems to track donor engagement, monitor income and ensure data integrity and transparency.
· Work closely with finance and operations teams to oversee the management and monitoring of fundraising targets.
·Work closely with the Youth Work team to provide insight to funding opportunities available and marketing and fundraising activities occurring.
Please also refer to the job description for further details.
The Mix Stowmarket Ltd. is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Any job offers are subject to the completion of satisfactory pre-employment checks and role-specific DBS (criminal records) checks
We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and in which all recruitment decisions are based on merit. We do not discriminate against individuals based on age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race (ethnicity) including colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.
The client requests no contact from agencies or media sales.
This is a fixed-term appointment for 12 months to provide cover while the current postholder is seconded to another role within LSE.
The London School of Economics and Political Science (LSE) is one of the foremost social science universities in the world. Based in the heart of London with a global reach, we develop the people and ideas that shape the world. The Philanthropy and Global Engagement Division (PAGE) is integral to LSE’s capacity to realise our strategic direction through engaging with alumni and friends, staff and students, volunteers, organisations, and the wider community to increase philanthropic income for agreed School priorities. This is an exciting opportunity to contribute to the continued success of LSE’s ambitious Shaping the World Campaign, which aims to raise £750m and secure 300,000 volunteering hours by 2030.
The Senior Fundraising Support & Services Manager will lead a team of two Fundraising Support Executives, providing pre-award support to income-generating teams in the UK, USA and internationally. The postholder will oversee the structuring, costing, and management of proposals and funding agreements, lead pledge administration and philanthropic scholarship processes, and improve operational processes. They will also represent the team on LSE’s CRM replacement project, ensuring that system design and implementation meets operational and compliance needs.
The successful candidate will have:
· Experience leading fundraising or advancement operations within higher education, not-for-profit, or a comparable complex organisation.
· Thorough knowledge of UK and international fundraising practices, including tax-efficient giving.
· Strong leadership skills with experience managing and developing staff, and the ability to resolve complex problems and make autonomous decisions.
· Excellent communication, influencing, and negotiation skills, with the ability to convey technical information clearly and work effectively with a wide range of stakeholders.
We offer an occupational pension scheme, generous annual leave, hybrid working, and excellent training and development opportunities.
For further information about the post, please see the how to apply document, job description and the person specification.
To apply for this post, please click the apply button. If you have any technical queries with applying on the online system, please use the “contact us” links at the bottom of the LSE Jobs page.
The closing date for receipt of applications is Sunday, 14 September 2025 (23.59 UK time). Regrettably, we are unable to accept any late applications.
Interviews are anticipated to take place in person during w/c 22 September 2025.
Ignite Life has been helping young people in need since 2019. Our mission is to provide frontline services to disadvantaged and marginalised young people and families across the Southwest for them to overcome adversity and reach their potential. The organisation has an average income of ~£150,000 per annum over the last 4 years.
We are now looking for an energetic, enthusiastic and motivated CEO to continue the excellent work of the outgoing CEO. Knowledge of, and an empathy for, the needs of young people would, whilst not essential, be helpful. You will be joining us at a time when there are many challenges facing third sector organisations such as an ever-greater call on our services.
This is an exciting opportunity for someone to build on the excellent work of the organisation. We are looking for someone who will support and drive the charity forwards whilst effectively managing fundraising, cash-flow and strategic decision making to maximise the impact for the young people we support.
Job title: Chief Executive Officer
Salary Band: c£32,000 - £36,000 per annum (dependent on experience)
Benefits: Annual leave entitlement of 28 days (including 8 public holidays). Staff pension scheme. Access to onsite gym. Flexible working practices. CPD training opportunities. Onsite parking.
Hours: 40 hours per week You may be required to work additional hours (and reasonably flexibly) where the needs of the business require.
Contract: Fulltime, permanent
Locations: Bristol (specifically Kingswood HQ, Staple Hill and surrounding area and occasional visits to Gloucester, Tuffley site)
Responsible to: Board of Trustees
Responsible for: Finance, fundraising, strategic decision making, execution, all stakeholders, paid and unpaid staff and charity beneficiaries
We encourage applicants from a range of backgrounds and encourage diversity throughout.
About the role:
Reporting to, and working closely with, the Chair of the Board of Trustees, the CEO will provide leadership, direction and management of Ignite Life to ensure the charity delivers its strategic aims and objectives.
The CEO will have overall responsibility for the operation of the organisation and for supporting our dynamic team to be all they can be, bringing people together and keeping them motivated.
The CEO will also focus on developing strong, trusted and long-lasting relationships with our stakeholders at all levels. The day-to-day responsibilities of the CEO will vary due to the wide range of projects, issues and tasks that may arise.
They will be responsible for making corporate decisions, managing overall operations and will be accountable to Trustees at all times.
Main responsibilities:
● Leadership of the charity, working with the staff team and board to set goals and take overall responsibility for delivery.
● The chief executive will be responsible the continuing growth and development of Ignite Life.
● Being the Designated Safeguard Lead for all of Ignite Life’s services.
● Fundraising leadership for the charity, including developing new partnerships and funding streams.
● Operational oversight for the charity’s services.
● Taking overall responsibility of the charity’s Health and Safety, and GDPR.
● Oversight of charity’s financial position, including budgeting and updating managed accounts.
● Leadership of core team of staff and volunteers (around 45: 6 contracted counsellors and 1 clinical supervisor, 1 full-time employed staff member, 17 volunteers, 15-25 contracted youth mentors).
● Regular and effective reporting to the Trustees.
● Managing annual reporting with Charity Commission.
Personal attributes:
● Strong empathy and commitment to the charities values
● Energetic, enthusiastic and motivated to improve young people’s lives for the better
● Committed to equality, diversity and inclusion
● Highly organised and able to work on multiple priorities
● Confident communication with multiple stakeholders and public speaking
Skills:
● Able to work collaboratively internally and externally and to build relationships across the community
● Financially literate with charity finances and budgeting an ability to understand accounts, cash-flow, fundraising and forecasting
● An understanding of charity outcome measurement
● IT systems for monitoring services and marketing
● Excellent communication and relationship building skills
● Self-starter willing to roll sleeves up and get stuck in
Experience:
● Charity leadership and understanding of charity governance (policies, legal responsibilities, insurances)
● Managing staff and/or volunteers
● Setting strategies and budgets
● Charity governance and the role of the Charities Commission
● Safeguarding
● Voluntary sector
● Working with young people
● Demonstrable experience of income generation through fundraising
Submit a supporting covering letter explaining your suitability for the role, ensuring you are responding to the personal qualities detailed in this job description above.
Please include any special provisions and any commitments that may impact availability for interviews.
The application process will take into account your experience, as well as considering work history and education. We recognise that not everyone will have had access to the same opportunities and we are committed to acknowledging this in our recruitment and celebrating applicants from a range of backgrounds.
Providing frontline services to disadvantaged and marginalised young people and families for them to overcome adversity and reach their potential.
The client requests no contact from agencies or media sales.
Communications and Impact Lead
Full time (part time will be considered)
Hybrid (with a minimum of 2 days in our office on the Cambridge Biomedical Campus)
Permanent contract
£43,000- £46,000 per annum (depending on skills and experience)
Do you want to make a difference to healthcare globally? Do you have skills and experience in Communications, Marketing and Monitoring, Evaluation & Learning? Come and join a brilliant team working from the Cambridge Biomedical Campus and with partners across the world.
For nearly twenty years, Cambridge Global Health Partnerships (CGHP) has been strengthening health systems across the world through education, reciprocal learning, and relationship building. CGHP uses a health partnership model - working with hospitals, governments and health organisations in Cambridgeshire and East of England region and in low- and middle- income countries (LMIC) to provide specialist expertise, support shared learning and encourage sustainable change. This is a two-way process involving NHS staff, trainees and students working with LMIC partners using a hybrid working model combining online working and exchange visits. CGHP is a charitable programme based on the Cambridge Biomedical Campus and is a linked charity to Addenbrooke’s Charitable Trust.
We are recruiting for a Communications and Impact Lead who will lead these functions within CGHP and will be a member of the CGHP Senior Leadership Team. You will work at a tactical and strategic level with responsibility for increasing understanding of our impact and raising our profile to enable CGHP to achieve our strategic ambition. The role will ensure effective impact measurement, communication, promotion, marketing and engagement to support our goals. The role requires excellence measuring impact and communicating with people and groups on all issues and at all levels and. Creativity in communication to effectively tell our story will be key, as will confidence and understanding of monitoring, evaluation and learning.
We are looking for someone imaginative, creative, and dynamic with excellent organisational skills who can ensure that our impact is measured and recognised, and our story is heard. The position is the ideal role for someone who has a combination of skills and experience of communications, impact analysis and project management.
To see a full job description and person specification please visit our website
The closing date for applications is 28th September 2025, however we reserve the right to close this vacancy once a sufficient number of applications have been received or a successful candidate is found.
Application Process: Please send your CV and a covering letter explaining why you are a good fit for the role by email
The client requests no contact from agencies or media sales.
Today, 12 children and young people will be diagnosed with cancer. We’ll stop at nothing to make sure they get the right care and support at the right time.
Change lives in a life-changing career
When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.
The impact of cancer on young lives is more than medical. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer. We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make sure they get the right care and support at the right time.
We challenge the systems and policies that surround children and young people, we highlight gaps and campaign for change. Because we know what a better future could look like. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter. And we need the right people on our team to help us get there. People like you.
About the role
We’re looking for a Fundraising Engagement Manager with great personality and team ethic to join our Regional Fundraising team.
This is a role of variety, opportunity and innovation, and we are looking for someone who embraces change and constantly strives to achieve more.
You will maximise income for Young Live vs Cancer by coaching our supporters to reach their goals, whilst seeking out new fundraising opportunities for your geographical area. This role sits within the ‘Regional Engagement’ team and we need someone with natural customer service skills who wants to deliver a legendary experience to all of their supporters. Your team of supporters will range from volunteers and individuals, to groups and local corporates.
Bristol and Somerset is an area filled with some of our most committed supporters but there is still so much opportunity to grow corporate support across the counties. Our Social Workers support families from Bristol hospitals, so building relationships with these teams are a must.
Candidates should live within Bristol & Somerset, in one of the following Postcodes: Bristol BS1-19, North Somerset BS20-29, BS41-49, Somerset BA4-11, BA16-22, TA.
Candidates who live outside of these areas should highlight an intention to relocate to the area in their covering letter for their application to be considered. If you don’t live in one of these postcodes and don’t have plans to relocate, your application will not be taken forward.
This role is subject to a criminal record check. In the event of a successful application a basic record check will be completed.
What will I be doing?
No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in our Role Details document.
- To plan, monitor and report on your budgeted income with a constant eye on contingency planning to ensure annual targets are achieved
- To steward our most committed supporters and deliver legendary supporter experience
- To be a key, valued member of your regional team and UK wide team.
- To identify, cultivate and secure partnerships and donations within your area
- To work with your local service team/s to build and maintain strong and effective working relationships
- To be the first point of contact for service user families, to offer opportunities to them and their networks to engage with the wider charity as they would like I.e. fundraising, volunteering, sharing their story
What do I need?
- A proven track record of delivering amazing customer experiences
- Experience of relationship management in either a charity or corporate setting
- Ability to work within a financial target-based setting, and experience of reaching/exceeding set targets
- Demonstrable experience of winning new business
- Experience of managing own workload
- Proven ability to manage/complete projects
- Able to ‘make the ask’ for support and to influence/negotiate
- Have a full UK driving licence and access to a car (including business insurance)
- Have a sufficient Broadband connection
Diverse perspectives and unique skillsets are at the heart of Young Lives vs Cancer. If you're passionate about making a positive impact and eager to learn, we encourage you to apply, even if you don't meet the criteria and person specification fully. Your potential is what matters most to us, and we’re committed to fostering an inclusive and supportive work environment to help you develop.
The key skills we’re looking for in this role are:
- Natural storyteller
- Strong prioritisation skills
- Great communicator
- Great at spotting opportunities
- Influencing/Negotiating
- Compassion
- Integrity
- Team player
What will I gain?
For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:
- Flexible working: we’re open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
- Wellbeing days: four days a year to do what works for you – from catching up on training to going for a walk
- Generous annual leave allowance
- Great family/caring leave entitlements
- Enhanced pension
- Access to our employee savings scheme
To find out more about our benefits package, have a look on our website.
Our commitment to Diversity, Equity, Inclusion and Belonging
At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.
We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.
Accessibility
We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible. Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.
To arrange an informal chat, please contact Cerys Sadler.
#ShowTheSalary #NonGraduatesWelcome
- Phone interviews: Tuesday 7th October 2025
- Panel interviews: Tuesday 21st and Thursday 23rd October
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
For people in Enfield and Haringey who are experiencing the worst effects of the housing crisis, APAP is a vital community organisation responding to homelessness as it presents locally.
APAP believes that nobody should face the devastation of street homelessness and everyone should have access to a safe, secure and affordable home that meets their needs.APAP’s mission is to tackle homelessness as it presents locally by addressing issues of poverty and marginalisation. Through our services we:
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Provide respite to those rough sleeping
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Support individuals through and beyond housing crisis
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Prevent people from experiencing the devastating effects of rough sleeping
APAP provides direct, face to face support for people in housing crisis. We are the only service of our kind in the local area, offering immediate respite and casework support for people experiencing or at risk of homelessness.
APAP day centre service is currently open three days per-week offering respite, food and somewhere safe to be for anyone facing street homelessness. It provides advocacy and casework services to those who are vulnerably housed or homeless, supporting them to address their individual crisis and the underlying causes. We also provide a small year round night shelter provision.
The Community Fundraising and Partnerships Coordinator will be responsible for developing and nurturing relationships within the local community to support APAP’s fundraising efforts, including schools, local businesses, faith and community groups. A key feature of this role will be developing increased year-round community engagement and fundraising, leading into the planning and delivery of at least one annual fundraising campaign. The successful candidate will have the opportunity to engage directly with stakeholders to build strong partnerships, whilst contributing strategically to the growth of the charity's fundraising efforts.
The client requests no contact from agencies or media sales.
Charity People is proud to be partnering with The Earthshot Prize to recruit a new Head of Partnership Development - a truly exceptional opportunity to help drive one of the most ambitious and inspiring environmental initiatives of our time.
Post: Head of Partnership Development
Location: Hybrid - Central London/Remote
Working Hours: Full-time (37.5 hours per week) across four days (Fridays off)
Salary: £65,000-£75,000
Contract: Permanent
Reporting To: Senior Director of Partnerships
About The Earthshot Prize
Founded by HRH Prince William in 2020, The Earthshot Prize is the world's most impactful and prestigious environmental award. At the heart of our mission is a simple equation: Urgency + Optimism = Action. Inspired by President John F. Kennedy's moonshot challenge, The Earthshot Prize is designed to mobilise a decade of action for the planet.
We identify, celebrate, and back ambitious climate leadership from every corner of the globe. From Indigenous communities to city leaders, entrepreneurs to governments, they are all working to solve our planet's greatest challenges.
We focus on five key Earthshots - simple but ambitious goals to repair our planet: Clean Our Air, Fix Our Climate, Revive Our Oceans, Build a Waste-Free World, and Protect & Restore Nature.
Each year, we select a group of 15 Finalists and award 5 of them £1M each to help advance or replicate their work and recognise their achievement and potential.
The Earthshot Prize is about more than recognition, it's the world's most ambitious network connecting innovators, funders, businesses, and communities to back climate leaders and restore confidence in our ability to save the planet.
About the Role
This is one of the most exciting senior fundraising roles in the sector right now. As Head of Partnership Development, you'll be at the heart of an exceptional, high-performing team that has grown income from £10m to over £20m in under four years. With over £100m in pledges already secured, the organisation is now looking to deepen and diversify its philanthropic partnerships.
You'll work alongside another Head of Partnerships, the Senior Director of Partnerships, and the Head of Research and Intelligence to activate the fundraising strategy, build a robust pipeline, and secure new income, including seven-figure gifts from some of the world's leading philanthropists. You'll also support renewals of multi-year donor commitments and help shape the launch of new initiatives.
Key Responsibilities
- Build and manage a high-value prospect pipeline, providing regular updates to senior stakeholders.
- Cultivate and secure new philanthropic partnerships, supporting the delivery of the fundraising strategy.
- Develop compelling proposals and pitch materials aligned with partner objectives and Earthshot's mission.
- Support onboarding of new partners and ensure seamless handover to delivery teams.
- Activate recognition and engagement strategies for prospects and donors.
- Represent Earthshot at external events
About You
We're looking for a creative, confident, and highly skilled fundraiser, who loves building new and dynamic partnerships with funders. Candidates should be able to demonstrate:
- A strong track record in securing high-value partnerships, ideally in philanthropy or corporate fundraising.
- Experience writing high-impact proposals and managing complex stakeholder relationships.
- The ability to work with agility, adapt to ambiguity, and thrive in a fast-moving environment.
- Excellent communication, presentation, and interpersonal skills.
- A collaborative mindset and a commitment to Earthshot's values and mission.
Experience working across global regions and time zones is a plus, as is knowledge of climate and environmental issues.
Key Dates
- Closing date for applications: Thursday 25th September 2025
- Interviews: 1st Stage w/c 6th October, 2nd Stage w/c 13th October
If you're excited by the opportunity to work with globally recognised leaders, drive transformational partnerships, and help scale the most promising solutions to protect our planet, we'd love to hear from you.
To request a full candidate pack please send your CV to Kevin at Charity People.
Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
We are looking for an experienced and passionate Head of Area to work as part of our Operations Team, working across Swindon, Wiltshire, Buckinghamshire, Oxfordshire and Berkshire West.
The successful candidate must be able to travel regularly to locations across the region and occasional national travel throughout England
Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values. We draw on the expertise, unique perspectives and lived experience of our people – regardless of who they are or their background – to help us become inclusive and anti-racist employer, campaigning organisation and service provider that reflect the diverse communities we support as a mental health charity.
The Services Division leads the delivery and growth of our care and support services and NHS and Local Authority partnership working, aligned with our corporate strategy. The team are responsible for ensuring services meet quality standards, contractual requirements and provide great outcomes for people we support. They ensure that in areas where we are leading or delivering partnership working that we meet any contractual requirements and develop effective governance and oversight of this area of activity, including maintaining appropriate separation between our operational service delivery and that of the Strategic Partnership & Alliances Division. The Services Division is a large and constantly growing team being commissioned to deliver care and support services through funding by Local Authorities, the NHS (local and national) and other central government initiatives.
How you will make a difference
As a Head Of Area for Rethink Mental Illness, you will work as part of the London and South East Regional Services team. You’ll engage NHS Integrated Care Systems (ICSs) and Local Authorities, as well as engaging with government level strategic programmes, developing partnerships that align with our corporate strategy ‘working together to build communities that care’ You will ensure that we utilise the experience, expertise, and reputation of Rethink Mental Illness to help shape care and support services, change the way in which services are delivered through new partnerships and grow our service offer to improve the lives of people severely affected by mental illness in places we operate, and beyond.
The release of the NHS 10 Year Health Plan for England in 2025, titled ‘Fit For The Future,’ presents new opportunities to influence the government’s three major initiatives: transitioning care from hospitals to community settings, incorporating digital technology, and focusing on prevention rather than treatment. These objectives align with our Corporate Strategy and are pursued through our internal Mission Delivery Boards.
You’ll work with other people and agencies, in a joined-up way, so that people living with severe mental illness receive coordinated support. The improved outcomes we expect to see through the delivery of Communities that Care are focussed on:
- Access to health and social care.
- Housing.
- Employment, education, training, and volunteering.
- Physical health.
- Social connectedness.
- Money.
Diversity, Equity, Inclusion
Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer. We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.
We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background - regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status.
Becoming a truly anti-racist organisation
We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation. You can read more about our progress here.
We’re Rethink Mental Illness and no matter how bad things are, we can help people severely affected by mental illness to improve their lives.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Fundraising Officer - Community & Corporate
Hours: Full-time, 37.5 hours per week (flexible hybrid working, compressed hours considered)
We are looking for someone who enjoys connecting with people and making things happen.
This is your chance to take the lead on growing our community and corporate fundraising, helping us reach more young people with vital mental health support.
At Be Free Campaign, we are youth-led, passionate, and not afraid to do things differently. We work across schools, universities, and community settings to challenge stigma, build understanding, and create fairer mental health support, especially for young people in racialised and marginalised communities.
What you will be doing
You will be our go-to person for:
- Community fundraising - inspiring schools, local groups, and communities to get behind our cause through events, creative campaigns and appeals.
- Corporate partnerships - building meaningful relationships with businesses, securing sponsorships, employee fundraising, and sharing our life-saving work!
Day-to-day, that might include:
- Reaching out to potential partners and supporters.
- Meeting with local businesses, schools and communities.
- Helping a school plan their first charity day.
- Preparing a proposal for a corporate partner.
- Celebrating the amazing things our supporters achieve.
About you:
You do not need to tick every box, but we want to hear from you if you:
- Have fundraising or income generation experience. (Essential)
- Enjoy meeting new people and building genuine relationships. (Essential)
- Are organised and can manage different projects at once.
- Can spot opportunities and turn ideas into action.
- Care about improving young people’s mental health.
What we offer:
£30,000–£32,000 depending on experience.
Flexible hybrid working. We trust you to work in the way that gets the job done.
A small, friendly, values-driven team that will back your ideas.
Ongoing training, mentoring, and space to grow your skills.
We are serious about diversity and lived experience
We especially welcome applications from people from racialised or marginalised communities, and those with lived experience of mental health challenges. Please get in touch if you would like to discuss the role prior to an application.
We welcome applications from people of all backgrounds, particularly those from racialised or marginalised communities, and those with lived experience of mental health challenges.
Interviews will be held on a rolling basis, so early applications are encouraged.
Our mission is to improve young people’s mental health through early intervention, education, lived experience, and culturally aware support.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the Role
We are looking for a highly organised and confident Supporter Care Administrator to provide an excellent supporter care service for the Fundraising Campaigns and Individual Giving team.
You will be the primary contact point for our supporters, prospective supporters and the public, taking responsibility and ownership for each enquiry, providing answers to questions relating primarily to donations and fundraising activities. You will also support your manager in developing a new stewardship programme to welcome, engage and retain our supporters.
Key Responsibilities
In this role you will be the first point of contact for prospective and existing supporters, helping with enquiries, taking donations, reassuring concerns and ensuring our supporters have a positive experience with every contact and interaction they have with our charity.
You will:
- Take full ownership, responding effectively to all enquiries, interactions and complaints received on our fundraising activities, by email, phone and letter.
- Respond to supporters with empathy and compassion, applying our tone and voice and brand values
- Maintain supporter database records of enquiries received, ensuring that all data entered is administered accurately
- Work to meet agreed response times (SLAs) to enquires, ensuring supporters are satisfied
- Work with the Individual Giving Manager (Stewardship) on key stewardship activities and supporter journeys, to thank, welcome, engage and retain our supporters.
- Represent the team at cross-team meetings to ensure our supporter’s voice is heard, sharing feedback gathered through direct supporter interactions
- Keep up to date with technology, applying digital approaches, new solutions and identify improvements to become more effective in donation and contact processes.
About You
You will be a highly organised and confident individual, with experience in customer service or supporter care roles, with a passion to make a difference by engaging with and acknowledging supporters who choose to donate to or fundraise for our charity.
To be successful, you’ll need:
- Experience of working in a team environment which directly services and engages with members of the public, supporters or customers
- Experience working in a team, consulting others and sharing expertise, know-how and ideas with colleagues for best results
- Experience using of variety of office applications (Word, Excel, Outlook) to communicate and retrieve information and knowledge
- Practical experience of databases or customer relationship management systems
- Experience at problem solving with a solution focused approach
- Ability to convey complex ideas using a variety of methods to communicate with the supporter to win understanding and support
- Ability to respond to the needs of the supporter, adapting content, style, language and use of channel to deliver maximum clarity
- Ability to develop professional relationships with colleagues at all levels and with external contacts and partners to support the team objectives
- Ability to contribute ideas, approaches and insights that enable innovation
What We Offer
- A supportive and collaborative working environment.
- Opportunities for professional development and career progression.
- Competitive salary and pension
Department/Directorate Information
The Development and Communications Directorate is responsible for fundraising and philanthropic income across the ICR, maximising support from major donors, individuals, trusts, corporates, charity partners and events. We have a proud track record of performing at a consistently high-level, raising millions every year.
This role is part of the Fundraising Campaigns and Individual Giving team, who are focused on raising funds through individual giving, gifts in Wills and sports and challenge events. Join our team to help make the discoveries that are so urgently needed to improve cancer patients’ lives.
We encourage all applicants to access the job pack attached.
The client requests no contact from agencies or media sales.