Customer relationship manager jobs in Hammersmith, greater london

Director of Charitable Impact

BEN - Motor and Allied Trades Benevolent Fund

Remote

£80,000 - £90,000 per year

Full-time

Permanent

Actively Interviewing

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Job description

The Director of Charitable Impact is a senior leadership role responsible for defining, driving, delivering (operating), and evidencing Ben’s charitable impact. The postholder will lead the strategic and operational delivery of health, wellbeing, and support and specialist services, ensuring the charity demonstrably improves lives while strengthening its position as a credible, trusted health and wellbeing charity and thought leader for the automotive community.

Job Title: Director of Charitable Impact
Organisation: Ben – Motor & Allied Trades Benevolent Fund (The Automotive Industry Charity)
Location: Home Based, UK (with regular travel)
Salary: c. £80,000 – £90,000 per annum + £5,000 car allowance
Reports to: Chief Executive Officer
Direct Reports: Support Services Lead and Specialist Services Lead

This role combines strategic leadership, operational performance, service innovation, impact measurement, and external influence to ensure Ben delivers meaningful, measurable, and visible outcomes for those who need it most.

Key Responsibilities

Strategic Leadership & Impact

Lead the development and delivery of Ben’s Charitable Impact Strategy aligned to organisational vision and priorities.
Ensure the charity delivers clear, measurable, and demonstrable outcomes for individuals, families, and the wider automotive workforce.
Embed an outcomes-driven culture focused on evidence, learning, and continuous improvement.
Translate strategy into operational delivery plans, KPIs, and impact frameworks.

Service Delivery & Operations

Oversee the effective delivery of all charitable programmes and services, ensuring they are high quality, accessible, safe, and impactful.
Drive service innovation to meet emerging health, financial, and social wellbeing needs across the automotive sector.
Ensure services are delivered efficiently, sustainably, and in line with regulatory, safeguarding, and quality / clinical governance standards.
Use insight and data to inform service design, resource allocation, and performance improvement.

Health & Wellbeing Leadership

Lead Ben’s evolution into a recognised, credible health and wellbeing charity for the automotive industry.
Ensure services reflect best practice in mental health, physical wellbeing, financial resilience, and social support.
Build partnerships with health, wellbeing, and sector specialists to strengthen service quality and credibility.
Champion prevention, early intervention, and whole-person health and wellbeing approaches.

Impact Measurement & Evidence

Develop and embed robust impact measurement, evaluation, and reporting frameworks.
Ensure the charity can clearly demonstrate social value, outcomes, and return on investment to stakeholders.
Lead production of impactful insight, data, and evidence to inform decision-making and external positioning.
Strengthen the charity’s ability to use evidence to attract funding, partnerships, and sector influence.

Thought Leadership & External Influence

Position Ben as a leading voice on health and wellbeing in the automotive industry.
Develop insight, campaigns, and sector engagement that raise awareness of issues affecting automotive people.
Represent Ben externally with credibility and authority across industry, health, and charity sectors.
Contribute to policy, research, and sector dialogue to influence positive change.

Leadership & Culture

Provide inspiring leadership to multidisciplinary teams, fostering a high-performance, values-driven culture.
Build organisational capability in impact, service delivery, and wellbeing.
Promote collaboration across the organisation, particularly with fundraising, engagement, and communications.
Lead through change, ensuring services evolve with need and strategy.

Governance & Risk

Contribute to Executive Team leadership, organisational strategy, and governance.
Ensure services operate within legal, regulatory, and safeguarding frameworks.
Manage operational and reputational risk relating to service delivery and impact.

Person Specification

Experience

Significant senior leadership experience within the charity, health, social impact, or related sector.
Proven track record of delivering measurable social impact and leading outcome-driven services or programmes.
Experience of overseeing complex service delivery / operational functions.
Demonstrable success in leading organisational or service transformation.
Experience developing impact measurement, evaluation, or evidence frameworks.
Experience influencing external stakeholders and building credibility within a sector or field.
Experience leading and developing high-performing, multidisciplinary teams.

Knowledge & Understanding

Strong understanding of physical and mental health and wellbeing, psychology and emotional wellbeing, prevention, and whole-person support.
Knowledge of impact measurement, social value, and outcome frameworks.
Understanding of safeguarding, quality, and regulatory considerations in service delivery (e.g. clinical governance requirements).
Insight into the challenges affecting working people and communities (financial, health, social).
Understanding of the charity sector, charity governance, and funding environment (desirable).
Awareness of the automotive industry or willingness to quickly develop industry insight.

Skills & Capabilities

Strategic thinker with strong delivery focus — able to translate vision into measurable outcomes.
Operationally strong with ability to drive performance, quality, and improvement.
Evidence-driven and analytical, able to use insight and data to shape decisions.
Credible and influential communicator, internally and externally.
Strong leadership presence with ability to inspire, engage, and lead through change.
Collaborative and partnership-oriented.
Strong judgement, integrity, and commitment to safeguarding and ethical practice.

Personal Qualities

Passion for improving lives and delivering meaningful social impact.
Purpose-driven, values-led, and mission aligned.
Resilient, adaptable, and outcome focused.
Curious, forward-thinking, and committed to learning and innovation.
Empathetic and people-centred in approach.

Key Relationships

Chief Executive and Executive Team
Service Delivery and Impact teams
Fundraising, Marketing & Communications teams
Trustees and Board Committees
External partners / organisations including automotive stakeholder or employers, health and wellbeing, welfare and charity, etc.

Success Measures

Clear, demonstrable improvement in measurable charitable impact.
Strong, high-quality, accessible health and wellbeing services.
Recognised credibility as a health and wellbeing charity for the automotive industry.
Robust impact evidence used to inform strategy, funding, and influence.
Positive service outcomes, reach, and stakeholder confidence.

Organisation

BEN - Motor and Allied Trades Benevolent Fund View profile

Registered Charity

51 - 100

To make a positive difference to people's lives within the automotive industry.

View profile

Posted on: 20 March 2026

Closing date: 19 April 2026 at 16:12

Tags: Advice / Information, Policy, Project Management, Customer Service, Counselling, Operations, Customer support, Delivery, Health / Medical, Helpline, Mental Health, Mentoring / Coaching, Monitoring and Evaluation, Partnerships, Product management, Programme Management, Safeguarding, Social / Support Work

The client requests no contact from agencies or media sales.

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Family Caseworker

Victim Support

City of London (Hybrid) 6.44 miles

Up to £28611.00 per annum

Full-time

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Job description

We have an exciting opportunity for a Family Caseworker to join the Victims of Terrorism Unit (VTU) Hub team in our national hub for 37.5 hours a week.

Do you want to be of a dynamic team and make a difference to victims and survivors of terrorism? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

Flexible Working Options: Including hybrid working.
Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
Birthday Leave: An extra day off for your birthday.
Pension Plan: 5% employer contribution.
Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
Wellbeing Support: Employee assistance programme and wellbeing support.
Inclusive Networks: Access to EDI networks and colleague cafes.
Sustainable Travel: Cycle to work scheme and season ticket loans.
Career Development: Ongoing training and support with opportunities for career progression.

About the role:

You will provide trauma informed support to service users impacted by terrorism. Service users are at the heart of the work we do; working with the family, you will undertake a comprehensive needs assessment to agree a bespoke Support Plan that will include exploring the needs of children and young people within the family.

You will manage a caseload, completing actions agreed on Support Plans and reviewing needs with service users on a regular basis. You will advocate for service users with external stakeholders, agencies and aspects of the criminal justice system. You will build constructive relationships with these stakeholders whilst maintaining the highest standards of confidentiality and work collaboratively across VS.

You will support the Team Leader and Operations Manager in delivery of training and information presentations across a range of stakeholders both in person and online. This may require substantial travel and overnight stays.

Key Responsibilities:

You will have resilience and adaptability; understand the importance of professional boundaries; possess strong listening skills and the ability to demonstrate empathy.

You will enjoy the challenge of a busy caseload and will be able to demonstrate the excellent organisation skills essential to managing a demanding and diverse workload.

As a fully trained Homicide Family Caseworker you will be responsible for managing your own complex caseload to the highest quality standards.

You will need:

Understanding of the impact of crime on victims.
Effective verbal and written communication skills.
Proven track record of successfully delivering services and working directly within a statutory, voluntary or multi agency setting(s).
Ability to balance competing needs and priorities.
Ability to work independently and as part of a team.
A successful track record of building effective working relationships across internal and external stakeholders.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.