Customer relationship manager jobs

Could you turn bold ideas into campaigns that inspire people to give, volunteer and take action?

Mercy Ships UK is entering an ambitious period of growth and we’re looking for an exceptional Head of Marketing to help turn that ambition into impact.

This is an exciting opportunity to support the operational engine room of marketing at Mercy Ships UK, ensuring our fundraising, volunteering and brand priorities are transformed into compelling, integrated campaigns that reach the right audiences and deliver measurable results.

Mercy Ships operates hospital ships that bring free, life-changing surgical care and medical training to people who otherwise have little or no access to safe healthcare. Behind that extraordinary mission sits an equally important challenge: engaging more supporters, growing income, recruiting more volunteers and helping more people discover the work of Mercy Ships.

That’s where you come in.

Reporting to the Director of Communications and Engagement, you’ll lead a multidisciplinary marketing delivery team spanning creative, content, digital and project coordination. You’ll bring together people, ideas, channels and priorities to make sure great strategies become brilliantly executed campaigns.

You’ll oversee the campaign journey from brief to launch and evaluation, shaping creative ideas, coordinating digital and offline activity, improving workflows, managing resources and using insight and performance data to continually improve what we do.

You’ll work closely with colleagues across Fundraising, Volunteering, Strategic Communications, Communities and Engagement, Digital and the wider global Mercy Ships network. This is a highly collaborative role where your ability to influence, prioritise and bring clarity to complex activity will be just as important as your marketing expertise.

We’re looking for someone who combines creative judgement with operational discipline.

You’ll know what makes a great campaign, but you’ll also understand everything that needs to happen behind the scenes to deliver it successfully. You’ll be comfortable moving between creative conversations, campaign planning, digital performance, budgets, stakeholder discussions and team leadership.

You may already be a Head of Marketing, or you could be an experienced senior marketing or campaigns professional ready to take the next step. What matters most is your track record of leading integrated campaigns, managing multidisciplinary teams and turning organisational priorities into marketing activity that delivers results.

This isn’t a role for someone who simply wants to maintain what already exists. We’re strengthening how marketing works across Mercy Ships UK, building greater integration between digital, creative, content and campaign delivery and creating a more resilient in-house capability for the future.

You’ll have the opportunity to shape those ways of working, develop the team and help create a marketing function capable of supporting Mercy Ships UK’s ambitious plans for growth.

And ultimately, the campaigns you help deliver have a purpose far beyond marketing metrics.

They help raise the funds, recruit the volunteers and build the awareness that enable Mercy Ships to bring hope and healing to people around the world.

If you’re an experienced marketing leader who loves making great ideas happen and you want your expertise to contribute to something genuinely meaningful, we’d love to hear from you.

What is the overall purpose of the role?

At Youth Action Alliance, our mission is to support the personal and social development (their values, beliefs, ideas and skills) of the young people living in Kensington and Chelsea, enabling them to increase their resilience and skills in the present and promote their ambitions for the future.

We are ambitious to grow, to continue supporting more young people and influence positive change. To achieve this, we are seeking to appoint a Lead Worker for the Irish Traveller cohort to develop and deliver an innovative and progressive project in a safe, industrious, and supportive environment, working primarily with this community.

The role will cover Lead and Support Worker positions across the following projects :

Irish Traveller young people (Travellers project Lead) 11-19 years old, including;

●       Weekly workshop/sessions 

● Targeted mentoring and support - helping them to stay in education, enrol in college, seek work opportunities, and access additional support services.

● Off-site holiday activities

●       Outreach, detached work and networking

Please note, work may extend to ages 8–21, subject to funding.

Staying Connected project (Associate Lead) -young people 11-19 years old, including;

● Targeted one-to-one mentoring and support via face-to-face, online or via phone

●       Direct liaison and programme planning and development Staying Connected Project Lead

● Group support delivery

● Personal action plans, including progressive pathways

● Off-site holiday activities

●       Outreach, detached work and networking

Key Responsibilities

Programme Leadership & Delivery

• Plan and deliver an innovative, progressive programme of activities, developed in collaboration with young people and colleagues.
• Create safe, supportive spaces that foster personal and social development.
• Deliver 1 to1 and group support sessions through a variety of methods (in-person, phone, digital), providing advice, guidance, mentoring, and signposting to other services.
• Organise trips, workshops, and positive activities in line with the project delivery plan.

Project & Partnership Management

• Lead the day-to-day operational and administrative management of the project.
• Develop and manage partnerships with schools, local agencies, and trusted community stakeholders.
• Represent YAA at borough, London-wide, and partnership meetings to champion Traveller young people’s voices.
• Manage project budgets, expenditure records, and ensure assets and equipment are safeguarded.
• Supervise project staff, support workers, and facilitators, ensuring high-quality delivery and compliance with YAA standards.

Monitoring, Evaluation & Reporting

• Record attendance, case notes, and data consistently and accurately in the online database.
• Capture and share the impact of young people’s journeys through case studies, feedback, quotes, photos, and video.
• Produce monthly, quarterly, and annual performance reports for senior management and the Board of Trustees.
• Contribute to fundraising efforts by demonstrating impact and supporting applications to secure sustainable funding.

This job description cannot cover every task that may arise within the post at various times, and the post-holder will be expected to carry out other duties from time to time, which is broadly consistent with those in this document. This job description does not form part of the contract of employment.

This is a unique opportunity which merges two roles with the aim to uphold the standards of the organisations and create more access and opprotunities for young people across our services.

Person Specification

Essential Skills & Experience

• A minimum Level 3 Youth Work qualification (or equivalent).
• Strong experience working with young people, ideally including the Traveller community.
• Skilled at building positive, trusting relationships with young people, families, and partners.
• Excellent organisational skills, able to manage multiple priorities and deadlines effectively.
• Confident communicator with strong literacy, report-writing, and presentation skills.
• Competent in MS Office (Word, Excel) and database systems for recording and reporting.
• A strong commitment to equity, inclusion, and safeguarding.

Desirable

• Experience within the charity, voluntary, or community sector.
• Understanding of the specific challenges facing Irish Traveller young people.
• Track record of partnership working and external stakeholder engagement.

About the role:

A safe, well maintained room can be the foundation someone needs to begin rebuilding their life. As a Maintenance Operative, you’ll make sure our supported accommodation across London provides the safe, dignified and welcoming environment every client deserves.

This is a hands on, multi skilled maintenance role focused on minor repairs and property improvements rather than specialist or technically qualified trade work. Travelling between different services across London, you’ll complete jobs such as painting and decorating, repairing walls and fixtures, basic carpentry, minor plumbing, tiling and preparing empty rooms so they can be offered safely and quickly to someone who needs a home.

You’ll plan and manage a varied workload, respond to urgent health and safety concerns and identify problems before they become more serious. You’ll also inspect rooms and communal areas, record completed work clearly, arrange materials and flag any repairs that need to be passed to a qualified contractor. At times, you may check completed contractor work and provide feedback where standards have not been met.

Our accommodation is home to people who have experienced homelessness, mental ill health and other forms of multiple disadvantage. Some services are larger, hostel-style buildings, while others are smaller residential properties. You’ll often be working in occupied environments and may meet clients while completing repairs, so you’ll need to be comfortable working respectfully around people who may be distressed or experiencing a difficult time. You won’t be expected to provide support or manage challenging situations alone, and service colleagues will be available to help.

You’ll join a growing Maintenance Team that shares knowledge, works collaboratively and takes pride in getting the details right. With plenty of variety and autonomy, this is an opportunity to develop your practical skills while seeing the direct difference your work makes to the buildings we manage and the people who call them home.

About you:

• You have practical experience completing minor repairs, including painting and decorating, basic plumbing, carpentry and tiling.
• You can work safely and independently, while recognising when a specialist contractor is needed.
• You’re organised, reliable and able to manage jobs across multiple sites.
• You’re comfortable working respectfully in occupied supported accommodation where clients may be present.
• You take pride in delivering good-quality work that helps create safe and dignified homes.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Applications will be reviewed, and candidates invited for in person interviews at our head office in Kings Cross, as they are received. Therefore please submit your application as soon as possible to be considered, we reserve the right to close the advert as soon as a suitable candidate is identified. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted for this role. 

Are you a curious and analytical individual, who has a great eye for detail? This role is a brilliant opportunity to learn how a charity operates. Wycliffe Bible Translators is one of the most exciting Christian charities to work for. We are a dynamic organisation with a big vision – a world where everyone can know Jesus through the Bible. You will join an operational team that provides essential support—delivering a real impact for our fundraising colleagues, our supporters, and our overall mission.

Salary: £26,000 - £29,000 + benefits

Location: Home based or the option of a desk at our Oxford office.

Terms of Appointment: Full-time (37.5 hours per week). Permanent. 

Closing date: Thursday 27 August at 9am

Interview date: Interviews will be held in Oxford on Thursday 10 September

Benefits:

• 33 days’ annual leave, including bank holidays (pro-rata)
• Employer pension contributions up to 7.5%
• Fully employer-funded life assurance
• 24/7 employee assistance programme
• Tax-free home-working allowance
• Family-friendly employer
• Monthly in-person team days in Oxfordshire or the Chilterns (expenses covered)
• Hot-desking facility at Oxford office
• Fully paid-for professional development opportunities

Key responsibilities:

• Producing data to ensure our mailings go to the right people on time
• Communicating data to inform decision making
• Data quality and database management 
• Salesforce Development & support

It is an occupational requirement of this role that you have a clear, personal commitment to the beliefs set out in our Statement of Faith and Doctrinal Position Statement. 

To apply, visit our careers site and complete the short online application, attaching your CV and a covering letter (no more than two pages) summarising why you’re applying, how you meet the person specification, and telling us about your personal Christian journey and church involvement.

 

Job Title: Operations and Partnerships Coordinator 

Hours: 35 per week (full time)  

Location: London based, home working with regular travel across London 

Contract: Fixed term (until 31 March 2027 - with hope the role will continue beyond March subject to funding)

Salary: £40,535 inclusive of London Weighting (£36,192 national salary) 

About us

Housing Justice brings together communities and finds solutions to homelessness by building personal connections, a sense of belonging, and creating justice in the housing system. We train and support volunteers to offer various accommodation options while building a network of local support. This includes providing personalised assistance to help individuals access relevant local services and address their other needs. Through compassionate, courageous, and collaborative action, we implement innovative solutions to tackle housing injustice, enhance the quality of housing, and elevate the voices and experiences of groups affected by housing injustice to both local and national governments. 

About the Faith & Community Development Team

The Faith & Community Development Team supports and strengthens community and faith-based responses to homelessness across England through its national network, partnerships, training, research, funding support and quality improvement work. The team supports organisations to deliver safer, more effective and sustainable services, including shelters, day services, outreach and community hubs. 

About you

We are seeking a highly organised and proactive person. You will have good knowledge of homelessness policy and practice, strong written and spoken communication skills, including report writing, and the ability to collate and present quantitative and qualitative information. You will have excellent digital and IT skills, including Microsoft 365, Excel and Word, with the ability to adopt and apply AI-enabled productivity tools (e.g. Microsoft Copilot or equivalent) to improve ways of working.

You will also be confident in building relationships and working in partnership with shelters, day services, churches, community projects, funders, and other stakeholders. 

About the role

The successful candidate will provide essential operational, administrative and coordination support to the Faith and Community Development Team, working closely with the London Partnerships and Development Lead. They will support smooth service delivery, stakeholder engagement, internal communications, meetings and events, reporting processes, and will act as partnership manager for a small number of projects across London. 

Benefits

• 29 days annual leave, 3 of which are fixed between Christmas and New Year. This is in addition to bank holidays and pro-rata if part time. 
• After 3 years of service you are entitled to one additional day of holiday for each additional year of service, up to a maximum of 5 additional days, pro-rata if part time. 
• We offer flexible working. Not all posts can be made flexible, but where possible we operate core hours of 10am to 3pm, with employees able to flex their working day around these. Any flexibility is at the discretion of the line manager and relevant senior manager. 
• As this role is offered as hybrid, we will provide some financial support to get you set up with appropriate equipment. 
• We offer an employee assistance programme through Spectrum Life, which can be used by you and your family for a range of advice and support. 
• We offer a cycle-to-work scheme. 

How to apply 

If this sounds like the opportunity for you, please read the attached job description and fill out the application form (accessed by clicking 'Apply'), describing your capabilities for each of the numbered points in the person specification. Please note that we do not accept CVs.

Age Scotland is the national charity for older people.

Our vision is that no one in Scotland faces the challenges of older age alone.

We provide older people, their families and carers with high quality information and advice services and we tackle loneliness through our dedicated friendship programmes.

We campaign and influence on the issues older people tell us they care about. We support and fund hundreds of older people’s groups and community initiatives across the country and deliver workshops to improve people’s quality of life.

We involve and empower people affected by dementia and host national forums for older people from ethnic minorities and the LGBTQ+ community to help address the inequalities they face.

We're looking for a passionate and talented Trusts, Foundations & Philanthropy Officer to join our Fundraising team.

In this key role, you'll secure funding from a diverse portfolio of charitable trusts, foundations, statutory and lottery funders, and mid to high value donors. You'll identify new funding opportunities, build strong relationships with supporters, develop compelling funding applications and reports, and help demonstrate the impact of our work across Scotland.

Working closely with colleagues throughout the Charity, you'll create persuasive cases for support and ensure funders and donors see the difference their contributions make. Your work will play a vital role in growing sustainable income, strengthening supporter relationships with professionalism and integrity, and helping Age Scotland deliver its ambitious plans for the future.

If you're an excellent communicator with strong relationship-building skills and experience of securing income through trusts, foundations or philanthropy, we'd love to hear from you.

The post will be Scotland-based, with a blend of office (Edinburgh-based) and home working. As a hybrid role the intention is that office-based and external facing work will constitute 40% of working time over each month. Age Scotland is a flexible employer, and flexible work patterns are available.

In return for your hard work, enthusiasm and commitment to our values you’ll receive a generous benefits package:

· Generous holiday allowance of 39 days (FTE)

· A range of learning and development opportunities

· Company sick pay

· Healthcare benefit through BHSF

· Discounted gym membership

· Discounts from major retailers

· Contributory pension scheme with employer contributions of 9%

· A comprehensive package of support though our Employee Assistance Programme

· Group life cover up to three times your annual salary

· Cycle to work scheme

· Paid carers leave and dependents’ support

· Enhanced family life policies.

Full details of the role are available from our website: www.age.scot/workforus.

Closing date: 5pm on Wednesday 2nd September 2026

Interviews will take place in person in Edinburgh on Wednesday 16th September.

Are you passionate about making a difference in your community? Do you thrive on engaging with diverse groups and driving positive change? Are you ready for an adventure in advocacy? We are currently looking for a Community Development Worker to join our dynamic and passionate team in Hertfordshire. Immerse yourself in a role that makes a real difference!

Hours of Work: Full-time: 37 hours per week, between Monday to Friday, 9 am – 5 pm

Location: Home based with travel around the county. 

(Applicants have a full driver’s licence and access to their own transport)

Salary: Total salary £25,877.80 Per Annum

Contract Type: Permanent

Key Responsibilities

• Engage with diverse community groups, organisations, and stakeholders to build and strengthen partnerships.
• Conduct assessments to identify gaps in services and resources within the community, focusing on advocacy needs.

• Develop and implement strategies to address identified gaps and enhance accessibility to services for vulnerable populations.

• Facilitate community meetings, workshops, and events to promote awareness of advocacy services and encourage community involvement.

• Collaborate with other agencies and organizations to promote integrated service delivery and improve outcomes for community members.
• Collect and analyse data related to community needs and service utilisation to inform advocacy efforts and policy development.
• Act as a liaison between community members and service providers, ensuring that the voices of those in need are heard and considered.

Benefits:

1. 25 days annual leave + Bank holiday (Rising to 30 days after 5 years’ service) with the option to buy or sell up to 5 days leave + your birthday off as an additional holiday day after 1 years’ service!
2. Discretionary shutdown days at Christmas with up to 4 additional days leave.
3. 1 Community Leave Day per annum.
4. Cash Wellbeing Healthcare Plan which covers Optical/dental/alternative therapy and more!
5. Auto enrolment Pension plan
6. Death in service cover.
7. Bike to work scheme.

Meet the Organisation: Who We Are and What We Do

POhWER stands for People and Organisations Working in Equal Rights. We are dedicated to empowering and supporting adults with multiple vulnerabilities, promoting their rights to have a voice and exercise choice in the services they receive. With a strong presence in communities across the UK, our team is committed to providing high-quality advocacy services that make a lasting impact. We are dedicated to promoting the rights and well-being of individuals in care settings and the community

If you think you are suitable for this Community Development Worker role, don’t wait, – apply now! Take the first step to joining an organisation that values your passion and skills and make a genuine difference in your community.

Closing Date: 9AM, 4 September 2026

Interview Date: TBC (Via Teams)

An Enhanced DBS check and National Offender Management Service vetting will be conducted for this position.

We’re proud to support our colleagues from the armed forces signing the Armed Forces Covenant in August 2024.

POhWER is an equal opportunities employer, holder of the Investors in People Silver award, and a member of the MINDFUL EMPLOYER scheme. We are a level 2 Disability confidence scheme employer, and disabled applicants who meet all the essential criteria will be guaranteed an interview.

POhWER is committed to equality, diversity, and inclusion. We encourage applications from all backgrounds, cultures, and abilities, and particularly welcome candidates from groups currently underrepresented in our workforce. Our goal is to foster an inclusive environment where everyone feels valued and empowered to contribute. This includes, but is not limited to, people with disabilities, women, men, Black, Asian and other racially minoritised people, LGBTQ+ who are currently under-represented in our workforce.

To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support people from different backgrounds.

Bexley Voluntary Service Council (BVSC) has been supporting the local Voluntary and Community Sector (VCS) in Bexley for over 60 years. Throughout this time, BVSC has continually evolved in response to local need, sector challenges and wider changes in public policy. Today, BVSC plays a central role in strengthening the local voluntary sector, connecting organisations, amplifying community voice and enabling organisations across Bexley to be resilient, connected, and able to provide high-quality, impactful services to residents.

Why Work for Us:

• Hybrid working

• Additional Birthday Day off

• Flexitime and TOIL

• Pension employer contribution 6%

• Two volunteering days (pro rata)

• 25 days annual leave (plus bank holidays)

• Access to the Blue Light Card

• Ongoing training and professional development opportunities

• A positive, inclusive team culture where your ideas are valued

• Enhanced maternity/paternity pay

• Employee Assistance Programme

The purpose of this post is to co-ordinate and develop the Bexley Community Champions programme, supporting a diverse network of volunteers to share trusted health and wellbeing information, gather community insight and strengthen communication between residents, communities and local partners.

The role involves volunteer recruitment and support, community engagement, partnership working, event delivery, and monitoring programme impact. We are looking for someone with experience in community development, volunteer management or health and wellbeing projects, alongside excellent communication and organisational skills. 

 

Head of Alumni Engagement & Operations with Kingston University
£60,996 (negotiable) | Full-time (37 hours) | Hybrid working | Kingston upon Thames
 

Charity People is delighted to be partnering with Kingston University to recruit their next Head of Alumni Engagement & Operations.

Kingston University has spent over 125 years transforming lives through education, innovation and opportunity. With TEF Gold recognition across the board, and a Town House Strategy that's rewriting what a modern education looks like, we are focused on helping students develop the skills, networks and experiences to thrive throughout their careers. Integral to this ambition is our global community of more than 280,000 alumni, who's futures have been shaped by the university.

As Head of Alumni Engagement & Operation, part of the senior leadership team of our Development, Alumni Relations and Engagement (DARE) team, you will help us build lifelong relationships with our alumni to support future growth and success.

About the role:

We have a 3-year strategy in place to develop alumni engagement, increase participation and embed philanthropy more deeply across the University, with full support of senior leadership across the board. This is a fantastic opportunity to join our growing team and work with senior stakeholders across the University, to champion the role alumni can play in student success, employability, mentoring, partnerships and philanthropy, and develop a lifelong alumni offer.

Reporting in to the Director of DARE, you'll lead a broad portfolio including alumni communications, events, volunteering, individual giving, CRM, data insight and operational delivery.

About you:

We're looking for someone who understands the power of communities and relationships.

This is a broad leadership role spanning alumni engagement, communications, volunteering, individual giving, CRM, data insight and operational delivery. While experience within alumni relations or advancement in higher education would be valuable, we're equally interested in hearing from candidates from the charity, membership, fundraising, supporter engagement or relationship management sectors. What matters most is your ability to build communities, create meaningful engagement opportunities, use insight to drive decision-making and inspire people to connect with a shared purpose.

You'll be strategic enough to shape the future direction of alumni engagement at Kingston, whilst remaining hands-on enough to build relationships, spot opportunities and bring colleagues and stakeholders with you.

You'll bring:

• Experience developing and delivering successful alumni engagement, advancement, membership, supporter engagement or relationship-management programmes.

• A track record of building communities, growing participation and creating meaningful engagement opportunities
• Strong leadership skills and experience developing high-performing teams
• Confidence using insight, data and CRM systems to inform strategy and decision-making
• Experience overseeing communications, events, volunteering, supporter engagement or related activities
• An understanding of how long-term relationships can lead to advocacy, mentoring, volunteering, partnerships and giving

Most importantly, you'll believe that alumni engagement is about much more than communications and events. You'll be excited by the opportunity to help graduates become mentors, volunteers, advocates, partners and lifelong supporters of the University.

Benefits include

• Generous annual leave entitlement
• Excellent pension scheme
• Hybrid working (with a minimum of 50% of time spent on campus)
• Access to professional development opportunities
• A supportive and inclusive working environment
• The opportunity to shape a high-profile function at one of London's leading universities

Key Dates:

• Closing date: 9th September 2026 - we encourage not delaying your application.
• Interviews: 28th and 30th September 2026 (in person)

How to apply

Charity People are managing this search on behalf of Kingston University.

In the first instance, please send your CV to Glen at Charity People. If your profile matches what we're looking for, we'll be in touch with the full candidate pack and further details about the recruitment process.

We want you to have every opportunity to demonstrate your skills, ability and potential. Please inform us if you require any assistance or adjustment to help ensure the application process works for you.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

Your Mission 

CALM has launched an ambitious fundraising growth strategy, and this brand-new, high-impact role is positioned right at the heart. 

• You’ll join a growing team, fresh off its biggest fundraising year to date.
• You’ll lead the strategy for how CALM recruits, stewards and retains mass donors, with responsibility for one-off giving, regular giving and the development of other mass market products.
• You’ll establish and scale a supporter engagement programme that grows both connection to CALM and sustainable income for our work. 
• You’ll bring together data, insight, communications and fundraising to create supporter experiences that recognise why people choose to support CALM, and give them reasons to stay involved.

We’re looking for someone who can combine strategic thinking with practical experience. As a new role within a high-performing team, you’ll have the autonomy to shape how CALM approaches mass supporter engagement.

Responsibilities

• Develop, execute, and own CALM’s overarching Supporter Engagement strategy, taking responsibility for targets, performance metrics, and budgets to scale mass donor income.
• Oversee the end-to-end recruitment, stewardship, and optimisation of the Individual Giving portfolio, maximising the LTV across one-off donations, regular giving, and other products within the portfolio.
• Lead the continuous development of new, audience-focused fundraising products and giving methods for a mass giving audience, to build and secure a predictable baseline of recurring income for the organisation.
• Champion the use of supporter data to design, deploy, and optimise automated, multi-channel communications, ensuring mass audiences receive highly personalised, relevant, and meaningful touchpoints.
• Work collaboratively across all fundraising functions and wider CALM teams to deploy products and communication tools holistically, ensuring donor experiences reflect true supporter needs rather than internal processes or structures.
• Pioneer the department's approach to gathering robust supporter data and audience insights.
• Maintain awareness of industry trends and best practice, with a view to use these to increase CALM’s income
• Working with the Head of Public Fundraising, and direct reports to; set, manage and deliver against budgets, reporting on OKR’s, performance and reforecasting accordingly.
• Attending CALM events to help provide a great experience for all attendees
• Leadership and line management of team members, supporting them to achieve their objectives and creating a high-performing team.

Your profile

Competencies
Essential

• Proven track record of driving significant income growth through  developing and executing multi-channel mass donor strategies (across regular giving, one off giving) whilst maximising Supporter Lifetime Value (LTV). 
• Experience of using CRM segmentation, audience insights, and automated marketing tools to deliver personalised, high-volume communications that treat mass supporters as individuals. 
• Expertise in mapping, testing, and optimising end-to-end supporter journeys, removing operational friction, and building retention 
• Strong track record of driving collaboration across wider departmental functions (such as Brand, Communication and Digital) to deliver cohesive, integrated public-facing acquisition campaigns.
• Experience managing income and expenditure budgets, setting performance metrics/OKRs, and executing detailed financial reforecasting to demonstrate clear return on investment (ROI). 
• Demonstrated ability to line manage, coach, and motivate a multidisciplinary team to foster a high-performing, supportive team culture.

Desirable

• Proven experience designing, testing, and scaling innovative fundraising products or concepts to secure recurring, predictable revenue streams. 

Why work for us?
Reports to: Head of Public Fundraising
Contract: Permenant
Benefits: Unlimited annual leave, Healthcare cash plan, 6% pension contribution, therapeutic services (after completion of probation), hybrid working & nine day fortnight
Based: London Waterloo twice a week (Wednesdays and Thursdays) / Remote Working (Mon, Tues & Fri), 9.30am - 5.30pm.
Salary: £50k - £55k per annum (for employees) . We benchmark our salaries to ensure our pay structure remains fair, transparent, and equitable for everyone in our team.

A work environment that values creativity, personal growth and collaboration.

Applications will close on Sunday 6th September and are reviewed on a rolling basis; we encourage interested candidates to apply early.

We are aiming to conduct first round interviews on 9th/10th September and second round interviews on 16th/17th September. 

About us

We’re Campaign Against Living Miserably (CALM), and we’re united against suicide.

We’re a suicide prevention charity, on a mission to help people end their misery, not their lives. We run stigma-smashing campaigns, offer loads of digital tools and resources, and run a life-saving helpline - all designed to help people find hope and a way forward. We are - united against suicide.

 

Don't meet every requirement? We’re still interested.

Research shows that people from marginalised groups – including women, LGBTQ+ people, people from global majority backgrounds, disabled people, and those from lower socioeconomic backgrounds – are less likely to apply for a role unless they meet the full criteria. At CALM, we know that skills and potential come in many forms, and that diverse perspectives and lived experience of mental health or suicide can be just as valuable as formal qualifications.
 
If you're passionate about our mission but your experience doesn't tick every box, we'd still love to hear from you. You could be exactly who we're looking for.
 

Safeguarding

We are committed to safeguarding and promoting the welfare of children, young people, and adults at risk, both offline and online. We recognise that harm can occur in physical, digital, and virtual environments, and we take our safeguarding responsibilities seriously across all areas of our work.

Do you want to play a crucial part in organising and facilitating our creative arts programmes? We are looking for a Creative Arts Lead Tutor to line manage our Creative Arts team and support the delivery of programmes including arts and crafts and textiles. 

Share is a registered charity and a centre for training and wellbeing. We provide a range of programmes empowering adults with a learning disability, autistic adults, and adults with other support needs to live happier, healthier, and more independent lives. Our vision is a world where disabled people are fully included in society, living the life they choose, and we need talented people to help us make that happen.

Your work will support our students to learn and express themselves using a variety of creative opportunities, from participating in Wandsworth Arts Fringe to working with artists or other creatives to broaden their knowledge and awareness of creative approaches to being well. 

Main responsibilities 

• You'll lead our creative arts programmes across our various locations, ensuring they are delivered to the highest standards 

• You’ll deliver textiles session to adults with a learning disability and autistic adults ensuring all sessions are inclusive 

• You'll develop a plan of activities for our creative arts programmes, working with your team, our Wellbeing team and the management team to determine activities that support our students' goals 

• You will line manage the Creative Arts staff, supporting the development of project objectives, conducting one-to-one and appraisal meetings, and reviewing and agreeing project resourcing 

Who we’re looking for 

• You'll ideally have experience of working with adults with a learning disability and/or autistic adults in a learning or community environment 

• You’ll have experience of coordinating and planning for a range of activities, facilitating inclusive and adapted sessions to meet a variety of needs 

• You’ll have experience of leading, organising and contributing to the success of a small team 

• Most importantly, you share our strong commitment to the inclusion of disabled people in society, you believe in equality for all 

Why work for us? 

Share is committed to empowering disabled adults. You’ll make a difference every day, helping people to live as independently as possible. 

Our values drive us forward. They provide the framework for everything we do, including who we hire. We believe everyone has somethingto offer others, and we build on people'sindividual talents, interests and abilities. We think happy employees are successful employees. 

We hold a goldInvestors in Peopleaccreditation, which means we truly understand the value of people: we focus on what people can do, not what holds them back. And we have robust policies in place so that every single person working at Share takes ownership for making our programmes come to life. 

We’ve been praised for our supportive working environment where everyone has a voice and is valued. You’ll be surrounded by people who support you, challenge you, and inspire you. 

How to apply 

We positively welcome applications from all parts of the community and from people with diverse cultural backgrounds and lived experience. 

Please apply through our website or send us your CV and cover letter answering the following questions: 

1. Please can you tell us what attracted you to this post? What qualities do you believe you possess which will make you successful in this role and why? 

2. What experience do you have of planning sessions for adults with a learning disability and/or autistic adults?

3. How will you plan a programme of sessions which will support learning for a cohort of students with substantially varied levels of capability, and what will you do to ensure these sessions are inclusive for all students? 

If you would like to have a chat about the role or visit us prior to applying, please contact us.

We focus on ability and believe people work best when they feel valued, safe and happy. We do all that we can to make sure that Share is friendly and welcoming to everyone. All CVs and applications are sanitised to ensure unbiased recruitment. 

This job is subject to two satisfactory references, evidence of qualifications, an enhanced DBS check and providing evidence of the right to work in the UK. If you are disabled and would like to discuss other ways of submitting your application, please call us. 

Our privacy policy for job applicants can be found on our website.

We look forward to receiving your application.

Join Pure Insight and help care-experienced young people build brighter futures.
At Pure Insight, we support young people aged 16–28 leaving care to develop independence, confidence and a sense of belonging. We work alongside young people to help them thrive in employment, education and their communities.

We're looking for a passionate and motivated Employment Coach to join our team in Stockport.

About the role
You'll work one-to-one with care-experienced young people, helping them overcome barriers and move into employment, education, training or volunteering. You'll also build relationships with local employers, create opportunities and provide ongoing support to help young people succeed in the workplace.
This is a varied, rewarding role where you'll have the opportunity to make a genuine difference every day.

We're looking for someone who:

• Has experience supporting vulnerable or disengaged young people (minimum two years).
• Can build positive relationships with young people, employers and partner organisations.
• Is confident supporting people into employment, education or training.
• Is organised, resilient and able to manage a varied caseload.
• Has excellent communication and IT skills.
• Understands safeguarding and the challenges faced by care-experienced young people.
• Holds a full UK driving licence and has access to a car for work.
• Experience working with care leavers, knowledge of the benefits system or CRM systems would be an advantage but isn't essential.

What we offer

• 24 days annual leave plus bank holidays (increasing with service)
• An extra day off for your birthday
• Flexible working options
• Learning and professional development opportunities
• Employee Assistance Programme
• Medicash healthcare cash plan (after probation)
• Business mileage paid at 45p per mile
• A friendly, supportive team where your ideas and contribution are valued
• If you're passionate about helping care-experienced young people achieve their goals and want to be part of an organisation that changes lives, we'd love to hear from you.

Please see attached job description for more details.

REF-230015

We’re currently recruiting one full-time and one part-time Charity Administrator. The post is office based and offers a great opportunity for a varied role in a forward-facing young people’s mental health charity. The job description in this pack provides a generic overview of the Administrator role. Administrators are based centrally with other support staff. Our Administrators are a vital and valued part of our team supporting and enabling the work of our mental health practitioners and the work of the Charity overall. Administrators report directly to the Service Administration Manager and will work collaboratively within a team of administrators covering different services as needs arise. 

The post holder will be the predominant point of contact for young people and professionals contacting the services and hence a sensitive and professional telephone manner will be of key importance. However, the post holder will NOT be acting as a mental health practitioner and will be expected to maintain clear boundaries between their role and that of the mental health practitioners.

Please read the full Job Description and Person Specification for the Charity Administrator role, attached to the advert, and fill in the application to be considered. 

We understand some candidates may want to use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we also want to learn more about the authentic you, so please ensure that your application reflects your own skills, knowledge and experiences wherever possible. In the spirit of transparency - we also ask that you indicate if you have used AI in your application. 

Decisions about who to invite for interview will be based on how well someone demonstrates that they meet the person specification for the specific post, so please make sure you complete the application form fully and accurately, giving evidence of how you meet each point in the Person Specification and indicating your relevant knowledge, skills and experience. Please note that CVs will not be considered. 

Email applicants will receive a confirmation of receipt and shortlisted candidates will be contacted as soon as possible to arrange interviews. 

We are looking for a talented and creative Graphic Designer to join the Royal College of Radiologists (RCR), a medical charity at the forefront of the health agenda. Our members diagnose and treat cancer, heart disease, stroke and more, whilst leading innovation across healthcare.

Working as part of our Brand team, you will play a key role in bringing the RCR brand to life through creative, engaging and accessible visual communications. You’ll work across the organisation, translating briefs into high-quality design solutions that strengthen our brand and visual identity and engage a wide range of audiences, including our members and stakeholders.

If you are a collaborative and creative graphic design professional who combines great ideas with excellent design execution, and you’re looking for an opportunity to make a real impact in an organisation with a meaningful mission, this could be the role for you.

What you’ll do: 

• Produce high-quality creative design across print and digital channels, including publications, reports, campaigns, presentations, social media, web and email, events and promotional materials.
• Take ownership of design projects from brief through to delivery, managing multiple priorities while ensuring work is delivered to a high standard and on time.
• Support the Brand team in protecting, developing and strengthening the RCR brand and visual identity.
• Provide practical design and brand guidance to colleagues, helping ensure consistent and effective application of our brand across the organisation.
• Create engaging digital assets, including graphics, simple animations, motion graphics and video content where appropriate.
• Manage artwork and print production when required, working with external suppliers to ensure quality, value for money and timely delivery.
• Work collaboratively with colleagues across the RCR to develop creative solutions that support our organisational priorities.

What you’ll need: 

• Experience working within an in-house brand, marketing or communications team or creative agency.
• A strong portfolio demonstrating creative design across print and digital media.
• Excellent working knowledge of Adobe Creative Cloud, particularly InDesign, Illustrator and Photoshop.
• Strong creative thinking and an excellent understanding of typography, layout, colour, composition and visual storytelling.
• Experience managing multiple design projects from brief through to delivery.
• Experience creating digital content, including motion graphics, animation or video.
• Experience managing print production and working with suppliers.
• Strong communication and interpersonal skills, with the ability to collaborate effectively and explain design ideas.
• Excellent attention to detail and organisational skills, with the ability to manage competing priorities.c

If you're looking for a role creative role that makes a meaningful impact, we'd love to hear from you!

When you join us:

• Make a difference to the lives of Doctors and medical specialties
• Hybrid working – up to 60% remote
• Modern working environment with home‑working equipment provided
• Generous annual leave, plus the option to buy up to 5 extra days
• Enhanced family‑friendly leave (maternity, paternity and adoption) for those with 2+ years continuous service 
• Excellent pension scheme
• Sabbaticals (5+ years’ service) and secondment opportunities
• Interest‑free season ticket loan and cycle to work scheme
• Employee Assistance Programme
• Long service recognition awards