Customer service jobs in Birmingham

Clean Slate is seeking an experienced and strategic leader to join our Senior Leadership Team as Head of Programmes on a maternity cover basis.

This is a pivotal role responsible for overseeing the delivery of impactful services across all operational departments, ensuring our programmes continue to improve the financial wellbeing, resilience and life opportunities of people on low incomes.

As Head of Programmes, you will provide leadership to managers across the organisation, maintain strong relationships with funders and commissioners, oversee organisational performance and reporting, support business development and programme growth, and ensure that our services remain safe, compliant, effective and sustainable.

This role will suit an experienced leader who combines strategic thinking with strong operational management skills and who is passionate about creating meaningful change for people facing financial hardship.

About Clean Slate

At Clean Slate, we believe everyone should be able to provide for themselves and their family without paying the extra costs associated with poverty.

Our mission is to create meaningful, measurable change for people on low incomes, helping them become better off financially and more in control of their lives through money guidance, employment support and digital inclusion.

Role Overview

As Head of Programmes, you will oversee the successful delivery, performance and development of Clean Slate's services nationally. Working as a member of the Senior Leadership Team, you will contribute to organisational strategy, support business growth and ensure programmes achieve both their social impact and financial objectives.

You will provide leadership and support to departmental managers, oversee organisational reporting and performance monitoring, maintain relationships with key funders and stakeholders, and ensure that systems, processes and compliance arrangements support high-quality service delivery.

A key element of the role will be identifying opportunities for growth, supporting funding and commissioning opportunities, and ensuring services continue to evolve to meet the needs of the communities we serve.

Key Responsibilities

Strategic Leadership

• Act as a member of the Senior Leadership Team, contributing to organisational strategy, planning and decision-making.

• Lead the implementation of organisational objectives across all programme delivery functions.

• Champion continuous improvement, innovation and service excellence.

• Support the development and implementation of policies, procedures and organisational systems.

Programme Oversight & Operational Management

• Oversee the delivery of all services and programmes, ensuring quality, compliance and impact.

• Support managers to achieve contractual targets, performance objectives and growth ambitions.

• Monitor programme performance, budgets and operational risks.

• Ensure sufficient staffing capacity and effective workforce planning across departments.

• Drive consistency, quality assurance and best practice across all service areas.

Leadership & People Management

• Line manage senior managers and support effective leadership throughout the organisation.

• Promote accountability, performance management and staff development.

• Support managers to identify training needs and implement development plans.

• Foster a positive culture that prioritises staff wellbeing, inclusion and professional growth.

Reporting, Data & Systems

• Oversee organisational performance monitoring and impact measurement.

• Lead reporting for commissioners, funders, trustees and senior leadership.

• Ensure the organisation's CRM and reporting systems are effectively managed and utilised to support performance, compliance and decision-making.

• Use data and insight to inform continuous improvement and organisational development.

Business Development & Partnerships

• Support the development of new programmes, services and funding opportunities.

• Work closely with the Managing Director and fundraising teams on commissioning opportunities, funding applications and growth initiatives.

• Maintain and strengthen relationships with funders, commissioners and strategic partners.

• Represent Clean Slate at external meetings, partnership forums and networking events.

• Support the organisation's reputation as a leading voice on financial wellbeing and poverty reduction.

Governance, Compliance & Risk

• Ensure compliance with safeguarding, health and safety, data protection and cyber security requirements.

• Oversee risk management processes and contribute to organisational governance.

• Ensure services operate in line with contractual, regulatory and quality standards.

• Promote a culture of accountability, safeguarding and continuous learning.

About You

We are looking for a strategic and collaborative leader with experience managing complex services, leading managers and driving organisational performance.

You will bring:

• Significant experience leading programmes, services or operational teams.

• Experience managing managers and supporting organisational growth.

• Strong strategic planning and organisational development skills.

• Experience working with funders, commissioners and external stakeholders.

• A track record of delivering impactful services and achieving performance targets.

• Experience overseeing reporting, monitoring, evaluation and quality assurance processes.

• Strong understanding of performance management, compliance and risk management.

• Excellent communication, relationship-building and influencing skills.

• Experience using CRM and reporting systems to support operational delivery and organisational performance.

• A commitment to Clean Slate's mission and values.

Desirable

• Experience within financial inclusion, employability, community development or related sectors.

• Knowledge of commissioning, fundraising or business development.

• Understanding of issues affecting people on low incomes, including financial exclusion and the poverty premium.

Why Join Clean Slate?

This is an opportunity to play a key leadership role within a growing organisation that is changing lives across the UK.

You'll help shape strategy, support talented teams, strengthen partnerships and ensure our programmes continue to deliver meaningful, measurable impact for the people and communities we serve.

Location: Flexible on location.

Interviews: Week commencing 27th July 2026

As a Fundraising Systems Executive, you will play a key role in embedding our new Microsoft Dynamics 365 CRM, helping fundraising teams get the most out of our new systems. You will be part of a newly formed Technology team of developers, testers, and product specialists, working closely with brilliant colleagues to improve processes, manage donor data, and deliver innovative solutions.

This role suits someone with strong analytical and problem-solving skills who can support end users with technical issues and requests while managing multiple initiatives with ease.

You will need an understanding of fundraising processes and donor management, experience with CRM systems like Dynamics 365, familiarity with campaign management and reporting tools such as Excel or Power BI, and ideally a background in application support or not-for-profit organisations.

You’ll enjoy the variety of moving between reactive support and proactive delivery, helping shape the future of our fundraising systems while working alongside a clever and supportive team.

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Fundraising Systems Executives? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Fundraising Systems Executives! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

At UHCW Charity, we believe everyone deserves the best possible care when they need it most. As the official charity for University Hospitals Coventry and Warwickshire NHS Trust - including University Hospital Coventry and the Hospital of St Cross in Rugby - we go beyond what the NHS alone can provide. With the support of our community and partners, we fund everything from state-of-the-art equipment and enhanced hospital environments to pioneering research and staff wellbeing initiatives.

We're now looking for an experienced and ambitious Fundraising Manager to help drive our fundraising to the next level. Leading our corporate, community and events fundraising, you'll build meaningful relationships with supporters, inspire new partnerships, oversee high-quality fundraising events and campaigns, and ensure every supporter has an exceptional experience. You'll also line manage our Fundraising Assistant and play a key role in shaping the future growth of the Charity.

This is an exciting opportunity to join a small, passionate team where your ideas, leadership and expertise will have a direct impact on patients, families and NHS staff across Coventry and Warwickshire. Together with our supporters, we're proud to help create the best possible experience for every patient and their loved ones, every day.

Head of Industrial Relations

£68,602 per annum + excellent benefits.

Home-based with travel to meetings/training across the country as required

Full time, permanent.

Lead negotiations. Influence change. Protect and strengthen the voice of school and college leaders.

Make A Difference

This is a rare opportunity to lead a highly influential function, shape national industrial relations activity and make a lasting difference to the professional lives of school and college leaders.

Why This Role Matters

As our clients Head of Industrial Relations, you will play a pivotal role in ensuring that school and college leaders have a strong and influential voice in shaping their pay, conditions and working environment. Leading their industrial relations and collective bargaining function, you will help safeguard members' rights, secure positive outcomes through negotiation, and strengthen their position as the leading professional body and trade union for education leaders. Your expertise will directly contribute to improving the working lives of members across the UK while ensuring the organisation remains legally compliant, strategically focused and highly respected within the sector.

Who We’re Looking For

Our client is seeking an experienced industrial relations, trade union or HR professional with a proven track record of leading successful negotiations at a senior level. You will bring substantial experience of collective bargaining, strong leadership capabilities, and a deep understanding of employment relations within complex organisations. You'll be a strategic thinker, an influential communicator and a confident relationship-builder who can work effectively with employers, trade unions, members and external stakeholders. A commitment to trade union principles, combined with the credibility to work alongside experienced school and college leaders, will be essential to your success in this role.

What You’ll Be Doing

You will lead and develop the Industrial Relations team, ensuring the delivery of a high-quality, consistent service to members nationwide. Working closely with employer groups, trade unions and local representatives, you will oversee negotiations, represent members at key joint negotiating committees, resolve disputes, and help secure the best possible terms, conditions and benefits for members. You will also provide strategic advice across the organisation, ensure compliance with relevant legislation and trade union requirements, support the development of local representatives, and contribute to the organisation's broader industrial relations strategy.

What our client can offer

Our client is an equal opportunities employer and offers a very generous package of benefits including

· Flexible working: Flexible working – a combination of working from home, attending external meetings and events and being in-person at their Leicester HQ as necessary.

· Generous leave: 33 days annual leave + bank holidays.

· Pension: 9% employer contribution.

· Professional development: Ongoing training and peer support.

· Expenses covered: Travel, home-working allowance, and equipment provided.

· Inclusive culture: They welcome applicants from all backgrounds and communities.

They encourage applications regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

This is a home-based role with travel across England and Wales to meetings and events as required. Reasonable travel expenses, IT and telephone equipment will be provided.

If you’re ready to lead a team that makes a real difference to education leaders and organisations across the UK, they would love to hear from you.

INTERESTED?

The closing date for application is 4pm on Wednesday 5 August 2026.

Interviews will be held in-person, at HQ in Leicester on Wednesday 19 August 2026.

Start date: Tuesday 1 December 2026 but dependent on individual circumstances.

TO APPLY

To download the job description and person specification, follow the link on the 'Apply here' button above (which will take you to Networx Recruitment's website). From there, please complete your email address in the top right-hand box and click on the green 'Apply Now' button and follow the online application process.

This is a brilliant opportunity for a self-starter who thrives on identifying and winning new business and helping to create meaningful partnerships in the community. We are looking for a motivated and experienced Corporate and Community Partnerships Fundraiser to join us on a three-month contract.

Reporting to the Head of Fundraising, you will lead prospect research and outreach across NHS Barking, Havering & Redbridge procurement suppliers, local community businesses and key corporate partnerships sectors for hospital fundraising. You will develop compelling partnership propositions and engagement materials, identify key stakeholders within target organisations, and progress prospects through to confirmed meetings. 

What You’ll Do 

1. Conduct thorough prospect research across NHS BHRUT procurement suppliers, local businesses and priority sectors to build a strong and accurate pipeline of prospective corporate and community partners in our new CRM, Beacon.

2. Create a corporate partnership fundraising deck for prospects that brings to life all the ways businesses can get involved, from social value opportunities, do your own fundraising and challenge events, sponsorship opportunities, to volunteering and in-kind support. This will need to be compelling and can be tailored for NHS procurement suppliers and aligned to the charity’s strategic goals.

3. Develop a corporate volunteering opportunities deck, ready to share with prospective and current partners. 

4. Identify key stakeholders within target prospect organisations and make proactive outreach to arrange prospect meetings between corporate contacts and the Head of Fundraising, to support the charity’s income growth ambitions.

Who We’re Looking For 

You’ll bring energy, creativity and confidence to this role. You’re the kind of person who: 

1. Is self-motivated by winning new business and identifying and building long-term, high-value partnerships. 

2. Is a confident relationship-builder who brings curiosity, creativity and a proactive mindset to identifying new opportunities. 

3. Is passionate about the work of hospital charities and the difference they make to patients and staff.

Essential Experience & Skills 

1. Proven, strong experience in corporate partnerships or business development, with a strong track record of generating income. 

2. Experience developing compelling proposals and conducting high-quality prospect research. 

3. Excellent communication, organisational and influencing skills, with strong attention to detail. 

4. Comfortable working fully remotely and managing your own time effectively. 

To apply, please submit your CV and a cover letter of no more that two A4 pages. 

The British Dyslexia Association (BDA) is a charity that represents the voice of people living with dyslexia. We aim to influence government and other institutions to promote a dyslexia friendly society that enables dyslexic people of all ages to reach their full potential.

This is an exciting role for the BDA, which has been created with the purpose of coordinating our community projects to increase awareness of dyslexia and improving outcomes for children and adults with dyslexia. The role will focus on various projects that we run, including our Local Hubs, a volunteer led project currently operating in Northern Ireland and South Wales as well as other community projects. The postholder will work with existing volunteers to form links with schools and businesses in the local areas and support outreach activities.

They will also support the development of the BDA’s wider offer for education settings and workplaces to increase our reach to support more people with dyslexia. This is a varied hands-on role that would suit someone with experience managing community projects and working with volunteers. We are looking for someone who is passionate about community led projects to improve educational outcomes and life chances for people with dyslexia.

We are happy to discuss flexible working arrangements.

Duties and responsibilities

· Coordinating the delivery of our Local Hubs project to ensure key deliverables are met.

· Recruiting, training and supporting regional volunteers.

· Provide supervision and guidance to volunteers to ensure a positive volunteer experience.

· Building relationships with partners and customers to increase impact.

· Gather information on the delivery of projects to help identify impact, strengths and areas for improvement.

· Coordinating with organisations and stakeholders at a national and local level.

· Reporting on delivery of projects.

· Supporting the development of projects, including through supporting fundraising colleagues to secure funding for continuation and expansion of the project.

· Support the coordination of other projects, as needed.

· Carry out any other duties that may reasonably be required from time to time.

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at the BDA. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.

Relationship Fundraising Executive.

Salary: £25,805.57 per annum.

Location: Remote, must be based in the UK.

Contract: Fixed Term Contract for 12 months, 35 hours per week. 

Benefits:   

· 29 days annual leave PLUS bank holidays, with up to 5 additional days for continuous service and option to buy or sell leave. 

· Gain professional qualifications and excellent training/development opportunities. 

· Flexible maternity, adoption, and paternity packages. 

· Pension with up to 7% employer contribution with included life assurance cover. 

· Staff discounts and Blue Light Card eligibility with 15,000 national retailer's discounts. 

Why Action for Children?   

Working here is more than a job. Everyone in the Action for Children family is passionate about protecting and supporting children. It is the sense of purpose that drives us every single day. Because we know that, when we work together, we can make a huge difference to bring lasting improvements to vulnerable children's lives.  

A bit about the role 

This isn't just another fundraising role. You'll help deliver one of the UK's most iconic fundraising events, supporting hundreds of passionate supporters as they take on life-changing challenges and raise vital funds for Action for Children. If you're energised by supporter engagement, motivated by ambitious targets and passionate about making a difference, we'd love to hear from you.

Be part of something extraordinary.

We're looking for an experienced and passionate fundraiser to join Action for Children at an exciting time of growth. As we expand our challenge events programme, including one of the UK's most iconic fundraising events, the London Marathon, we're investing in additional fundraising capacity to help us engage, inspire, and support more supporters than ever before.

This fixed-term role offers a unique opportunity to play a key part in delivering a high-profile fundraising programme that will generate significant income to support vulnerable children, young people, and families across the UK.

The opportunity

You'll manage and steward a large portfolio of challenge event participants, helping them maximise their fundraising potential and delivering an exceptional supporter journey from registration through to event day and beyond.

Working closely with fundraising, marketing, and supporter care colleagues, you'll develop meaningful relationships with supporters, provide personalised fundraising advice and encouragement, and create memorable experiences that inspire long-term support for Action for Children.

As part of a growing and ambitious team, you'll also contribute to the development of our wider challenge events portfolio, helping us identify opportunities to improve supporter experience, increase income, and grow participation across a range of nationally recognised events. Action for Children's challenge events portfolio includes flagship events such as the London Marathon, Great North Run, and a range of other popular challenge events throughout the year. 

Let's talk about you  

We're looking for someone who combines excellent relationship-building skills with strong organisational ability and a genuine passion for supporter experience.

You may currently work in fundraising, events, customer service, sales, account management, or supporter engagement. Whatever your background, you'll be comfortable managing multiple priorities, building rapport with a wide range of people and motivating others to achieve ambitious targets.

Most importantly, you'll be enthusiastic, proactive and excited by the opportunity to be part of one of Action for Children's most ambitious fundraising growth areas.

Please see the Job Description for the full list of accountabilities and requirements.  

Please note we do not offer sponsorship for this role.

Talent Pool    

We know talent when we see it. But sometimes we find the right person but not for the right job. We'd love to keep your details for when the right job comes up. Let us know if you'd rather, we didn't.   

Diversity, equality, and inclusion    

At Action for Children, we're dedicated to building a diverse, inclusive, and authentic workplace. We actively encourage applications from Black, Asian & Minority Ethnic, and disabled candidates as they are under-represented within Action for Children. We want to take deliberate and purposeful action to ensure equal opportunity to all groups in society and for Action for Children.  

 Don't meet every single requirement? 

If you're excited about this role but your experience doesn't align perfectly with the job description, we'd love you to apply anyway. You might just be the perfect person for this role, or another role within the Action for Children family.  

Want to know more about Action for Children? 

Find us on  Linkedin, Facebook or YouTube to get to know us better. 

Closing Date: Tuesday 21st July 2026. Interviews will be scheduled shortly after the closing date.

Role Purpose

Responsible for helping to ensure the effective delivery of the Regional Fundraising strategy in relation to generating sustainable income from third parties and campaigns. You will primarily focus on recruiting support from community groups and associations, businesses and individuals across the North as well as supporting the growth and diversity of the challenge events portfolio.

You will plan, market, deliver and grow your portfolio ensuring all objectives, financial and non-financial are achieved, with an active focus on cost-effective ideas, growth and contingency plans.

Working closely with our service delivery teams across the UK to develop fundraising lead networks, building a robust and community driven income pipeline. You will build powerful, local relationships across your region, and ensure every supporter has an exceptional fundraising experience.

Main Responsibilities

· Support the development and implementation of a fundraising plan to maximise income generation across the designated area, in line with the overall fundraising strategy

· Build knowledge of Child Bereavement UK supporters in the area and develop a community of supporters who have a tangible relationship with our work

· Build relationships with individual supporters, community organisations, faith groups, schools and education facilities, regional corporates and challenge event participants

· Contribute to the development of annual income and expenditure budgets, monitoring results and contributing to regular reforecasts, mitigation and contingency planning to ensure budget is achieved.

· Attract new support and nurture and develop existing support by providing excellent stewardship to maximise supporter journey, value and retention and in-turn income.

· Work alongside the Head of Regional Fundraising and Challenge Event team to develop and promote successful and engaging off-the-shelf fundraising initiatives, campaigns, and challenge events to engage and encourage potential supporters, using research to spot trends and popular initiatives.

· Work collaboratively with the Challenge Event team and Communications team to develop and implement marketing and social media plans for all events/activities.

· Analyse the potential risks and benefits of fundraising events/activities considering risk, time/cost ratios, and overall ROI, to focus effort accordingly.

· Ensure all associated activities are compliant with charity law, regulatory requirements, and best practice, including Data Protection Act and GDPR.

· Develop and follow processes and systems to ensure the effective management of all relevant information, including maintaining and assuming responsibility for accurate information on the charity’s Sales Force database and the community section of the website.

· Work with the Head of Regional Fundraising to recruit Fundraising Committees across the region

· Support with the recruitment of Community

Person Specification

Essential

· Ability to self-motivate and organise yourself to manage multiple priorities, to set and meet deadlines in order to keep projects moving forwards

· Experience in at least one of: fundraising, sales, partnerships, business development, or community engagement

· Confidence and experience in public speaking, both offline and online, and demonstratable ability to represent a cause to a wide range of audiences

· Outstanding relationship-building skills and an ability to manage stakeholder relationships effectively and creatively

· Experience of working to targets and managing budgets

· A positive, proactive approach to problem-solving and collaboration

· Confidence working independently and as part of a team

Desirable

· Experience in community fundraising or charity income generation

· Experience of delivering a regional-focused role in the same geographic area

· Experience of managing and supporting volunteers

· Familiarity with CRM systems and data management

Benefits

· 28 days’ holiday plus bank holidays (pro rata if applicable) with increase for long service.

· TOIL for our hours work.

· Contributory pension scheme.

· Company sick pay.

· Employee Assistance Programme.

· Life assurance.

· Training loans.

· Enhanced family friendly policies.

Recruitment Timetable

Application deadline: 26th July 2026 at midnight

We reserve the right to close the vacancy early if we receive a high number of applications for the role before the closing date.

Help shape the future of education by building a vibrant community as our new Development and Alumni Relations Officer. You will connect former students, parents, and local groups to create life-changing opportunities. It’s a dynamic role where your people skills, organisation, and passion will make a lasting impact.

Why You'll Love This Role

• Make an Impact: Directly support the transformational power of education by engaging the community in the lives of our students.
• Never a Dull Moment: Enjoy a varied workload where "no two days are the same".
• Connect with People: Build meaningful rapport across a wide network of former students, staff, and parents.

What You'll Do

• Event Management: Coordinate everything from casual coffee mornings to formal reunions and careers events.
• Communications & Media: Source inspiring stories, draft newsletter copy, and utilize traditional and digital media.
• Relationship Building: Act as the primary bridge between the department and the local community.
• Administration & Database: Maintain accurate records and ensure smooth day-to-day departmental operations.

Who We Are Looking For

• A "real people person" who excels at making authentic connections and building rapport with others
• A highly organised problem-solver capable of managing multiple projects simultaneously and with a meticulous eye for detail
• A self-motivated person with a 'can do' attitude and a willingness to lend a hand, whatever the task
• Someone with a genuine passion for making a difference in the lives of others.

The successful candidate will lead the delivery and development of Brake's fundraising events programme, driving participation, engagement and income generation. The portfolio includes Brake's flagship fundraising events, such as The Big Tea Brake and annual black-tie dinner, a series of digital fundraising challenges, and the management of third-party challenge events.

The role is responsible for creating exceptional supporter experiences, growing event income and building lasting relationships with participants, sponsors and stakeholders to help raise vital funds for Brake's work supporting road crash victims and campaigning for safer roads.

You are an experienced events professional with a track record of planning, delivering and growing successful fundraising events. You are confident managing multiple projects simultaneously, balancing competing priorities and delivering high-quality events that achieve participation, income and engagement objectives.

You enjoy working collaboratively with colleagues, supporters and external partners, while also being confident working independently and using your own initiative. You are highly organised, solutions-focused and resilient, with the ability to adapt quickly in a fast-paced environment. You are motivated by achieving results and continuously improving event performance through insight, innovation and excellent supporter experiences.

You bring: 

• A minimum of 2 years’ experience of working in event delivery in a fast paced, target driven environment
• Experience of planning, delivering and evaluating multiple events simultaneously, ensuring they are delivered on time, within budget and to a high standard;
• Experience of fundraising events, challenge events or participation-based campaigns, with a focus on achieving income and participation targets;
• Experience of using data, reporting and insight to monitor performance, identify opportunities and improve results;
• An understanding of supporter stewardship and the ability to deliver excellent participant experiences that encourage fundraising and repeat engagement;
• Excellent communication, relationship-building and stakeholder management skills, with the ability to influence and collaborate effectively both internally and externally;
• Strong organisational skills and attention to detail, with the ability to manage multiple priorities and deadlines;
• Resilience and adaptability, with a proactive, solutions-focused approach to overcoming challenges;
• A commercial mindset, with the ability to maximise income, manage budgets and demonstrate return on investment;
• Strong negotiation skills and confidence when working with venues, suppliers, contractors and external partners;
• Experience of using CRM systems and other digital tools to manage data, reporting and supporter communications;
• A collaborative team-player who contributes positively to shared objectives and organisational success.

Take a look the the full job description attached.

Make a difference every day with PDSA  

About Us   

Join us to help keep even more people and pets together when times are tough. For over a century, PDSA have provided vital veterinary care for the pets of people in financial hardship.    

We’re now on a journey to expand our reach to support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape a future-focused PDSA. Together, we'll build a stronger organisation to ensure our services help those who need us most for the next hundred years.    

If you're ready to make a real difference and be part of a team that's creating positive change, we want you to join us. Let's build a brighter future for pets and their owners, together.   

About the role

Are you passionate about developing innovative products and propositions that inspire people to take action? Do you enjoy using data and customer insight to shape strategies that deliver meaningful results?

We're looking for a Proposition & Product Manager to join our Marketing, Communications & Fundraising team. In this exciting role, you'll help develop and optimise fundraising and commercial propositions that engage supporters, attract new audiences, and generate sustainable income.

Working collaboratively across marketing, fundraising, philanthropy, retail, data and analytics teams, you'll play a key role in ensuring our products and supporter journeys are relevant, compelling and aligned with our brand.

What you'll be doing:

• Develop and manage fundraising and commercial propositions from concept through to evaluation.
• Use audience insight, market trends and performance data to identify opportunities for growth and innovation.
• Build compelling business cases to support investment in new products and propositions.
• Analyse supporter behaviour and engagement to optimise products and improve the customer journey.
• Work closely with colleagues across marketing, fundraising and philanthropy to prioritise projects and maximise impact.
• Test and refine propositions with target audiences to ensure they are engaging and effective.
• Provide strategic recommendations that support individual giving, legacies, partnerships, philanthropy and commercial initiatives.
• Build strong relationships with internal teams and external partners to identify opportunities and share insight.
• Ensure all propositions align with organisational objectives, brand values and relevant policies.

Please note this role is primarily home based, with occasional travel required to attend meetings other business needs.

About you

We're looking for someone who combines commercial thinking with creativity and a passion for understanding audiences.

You'll ideally have:

• Experience developing fundraising propositions or products within the charity or non-profit sector.
• Strong analytical skills with the ability to turn insight into actionable recommendations.
• Knowledge of marketing principles, audience segmentation and customer journeys.
• Excellent stakeholder management and communication skills.
• The ability to manage multiple projects and influence cross-functional teams.
• Experience of audience engagement strategies would be an advantage.

Rewards, support and benefits    

We’re really passionate about being a great place to work, somewhere people feel proud of what they do, connected to a meaningful purpose, and able to make a genuine difference every day. Our teams are collaborative and supportive, and we encourage everyone to bring their ideas, individuality and passion for pets to work with them.  

As well as a rewarding role and a positive, people-focused culture, we also offer a wide range of benefits, including:  

• Flexible working options to support your work–life balance and individual circumstances.  

• 25 days’ holiday plus Bank Holidays, with option to buy or sell an extra five days. 

• Three paid special days off: Volunteering Day, Celebration Day and Wellbeing Day annually.  

• Generous pension options, with PDSA contributions starting at 5% and rising to 10%.  

• Life assurance providing four times your annual salary for added peace of mind.  

• AXA Health Employee Assistance Programme, with 24/7 wellbeing support   

• Retail, holiday and lifestyle discounts available through our staff Fetch benefits platform.  

• Enhanced maternity, paternity and adoption leave to support you and your family.  

• 10% discount on PDSA Pet Insurance plus access to staff veterinary services.  

PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds.   

If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.   

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.   

To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references and appropriate background checks.  

Do your best work, for the right reasons.

We’re looking for an experienced partnerships manager to play a key role in driving Oak's growth and impact by increasing adoption of its resources across schools and Multi Academy Trusts. This is a highly collaborative role, combining strong education sector insight with a proactive, target-driven approach to partnership development.

You will work with colleagues across the organisation to generate and qualify opportunities through events, networks, referrals, and outreach, building a focused pipeline aligned to shared priorities. Through structured discovery conversations, you’ll develop a clear understanding of school needs, readiness, and strategic fit, helping shape how we engage and support partners.

You will assess and triage opportunities against agreed criteria, working closely with subject and curriculum leads to prioritise those with the greatest potential for impact and influence, and to determine where we focus our efforts.

Alongside this, you’ll build trusted relationships with educators, growing a network of 'champion' schools that support peer learning and community engagement.

You’ll maintain clear pipeline visibility through accurate CRM management and data-led insight, using this to inform decisions and drive continuous improvement. Working cross-functionally, you’ll share learnings from the field to influence messaging, product development, and how Oak delivers for schools.

Oak is a fully remote, mission-driven organisation offering high levels of flexibility, autonomy, and purpose. We’re a national not-for-profit organisation working in partnership with teachers to create high-quality, sequenced curriculum and lesson resources for pupils across all subjects and age groups.

Our culture has been independently recognised through:

• Flexa verified (93% overall score, including 95% for working hours and 97% for role modelling)

• Escape the City's Top 1% Employers – based on anonymous colleague reviews of culture, development, and impact

• Investors in People Gold - through external accreditation and colleague feedback

�� What You’ll Be Doing

• Lead the continuous improvement of lead nurture processes, including events, networks, referrals and targeted outreach, aligned to the go-to-market strategy.

• Run structured first conversations, assess readiness, tier opportunities, and maintain accurate CRM records within an active partnerships pipeline.

• Build and nurture relationships with user schools to develop Oak champions, and organise in-person and online community events (e.g. webinars, group INSET, local cluster meetings), including representing Oak at relevant in-person events and school visits.

• As a member of the Oak Team, contribute to the planning and culture of the organisation.

• Work in cross-functional and product-oriented squads with colleagues from across the organisation, as required.

• Deputise for the Partnerships Lead and take on other general responsibilities as required.

�� What We’re Looking For

• 3+ years of experience managing direct relationships with schools and/or Multi Academy Trusts.

• Experience leading structured conversations with decision-makers to conversion in a business or product context.

• Strong organisational skills and CRM discipline.

• Practical understanding of product/service adoption processes in schools.

• Motivated by long-term adoption and impact.

The successful candidate will have a desire to contribute in all areas to ensure Oak is successful. You will be comfortable working at pace, with a range of digital systems (including proprietary ones as required) and you will continuously look at ways that the team can keep getting better. You will be excellent at working as part of a remote team, building relationships and managing your time effectively.

�� Our Benefits

• 25 days annual leave, plus one extra day for each year of service (up to 28)

• Additional Oak closure days over Christmas/New Year

• 11% employer pension contribution (with no minimum employee contribution, which can be varied as you choose). Please note this is a workplace pension rather than the Teachers’ Pension Scheme.

• A 36-hour working week (not tied to term-time patterns or school-day hours), with half-days on Fridays or every other Friday off.

• Remote working (with some in-person visits, including representing Oak at relevant in-person events and school visits) — we’ll support your home set-up and offer coworking options if preferred

• Twice-yearly in-person whole Oak offsites to collaborate, connect, and have fun (with other occasional team events in person)

• A culture that genuinely supports flexibility, autonomy, and trust

�� Inclusion and Belonging

We believe diverse teams build better products. We warmly welcome applicants from all backgrounds, particularly those who are underrepresented in the tech and education sectors.

We use the Applied recruitment platform to help reduce bias in our hiring process.

�� Key Info

• Location: Remote, but you must be based in the UK with the legal right to work here

• Sponsorship: Unfortunately, we’re unable to offer visa sponsorship at this time

• Closing date: We’ll be reviewing applications as they come in and may close the role early

If this sounds like the kind of role and team where you could do your life’s best work, we’d love to hear from you.

Next steps

You’ll answer some questions related to your day-to-day job. Your answers will go through our sift process: all answers will be anonymised, randomised, and then reviewed by a panel of reviewers (real humans).

If you are shortlisted, we’ll invite you to the next stage, which will consist of a remote interview conducted over Zoom.

We love giving feedback, so at the end of the application process, we'll share how well you performed.

We aim to begin interviews in the week commencing 20 July 2026.

We are receiving excellent responses to our job advertisements. This may lead us to close the role early, so if you are considering applying, then please get your application in early to avoid missing out.

We are an equal opportunities employer.

We are committed to a policy of Equal Employment Opportunity and are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

The Role
We are looking for a Prospect Researcher to play a pivotal role in developing our fundraising portfolio and in driving income growth across high-value fundraising. This role will be central to building robust pipelines and unlocking new opportunities across philanthropy and partnerships.
 
What you'll do

•  Undertaking detailed desk-based research into individuals and corporate foundations to identify prospective major donors and philanthropic partners for NDCS and DCW.
• Analysing financial capacity, philanthropic interests, networks, affiliations and giving history to assess suitability and potential
• Developing and maintain accurate prospect profiles, wealth indicators and ratings to support prioritisation and portfolio management
• Producing high-quality written briefings, profiles and talking points for meetings, events and solicitations
• Support the strategy by providing insight into supporter motivations, interests and links to NDCS’s or DCW’s work
• Tracking news, trends and updates relating to high-value prospects and current donors.

What you'll need

•  Proactive with proven experience in undertaking desk-based research to identify prospective individual and organisational donors. 
• Strong analysis skills to assess donor potential and to ensure partners are aligned with NDCS values. 
• Proven written communication skills and in developing written briefings for solicitations.
• Demonstrable ability to develop and maintain accurate and unbiased prospect profiles to enable prioritisation and decision making 
• Proven experience in maintaining accurate records in line with current regulations on a CRM system to ensure data quality and consistency.
• Strong digital skills and a sound understanding of agile values & principles.
• A criminal record check / DBS disclosure (if offered the position).

What you'll get

• Home-based working with flexible hours.
• 25 days holiday - plus an additional 3 days at Christmas (& bank holidays).
• Pension (5.5% employer contribution).
• Healthcare Cashplan.
• Annual performance-based salary increase.
• Employee Assistance & Wellbeing Programmes.

What we do
The National Deaf Children's Society are the leading charity for deaf children. We give expert support on childhood deafness, raise awareness and campaign for deaf children's rights, so they have the same opportunities as everyone else.
 
Pre-employment checks
As part of our commitment to creating a safe and trusted environment for the children, young people and families we support, all offers of employment are subject to background checks. These include Right to Work verification, Criminal Record Disclosure, and ID and address verification.
 
To complete an online Right to Work check, you will need a valid UK or Irish passport, or a government share code if you are not a British citizen. If an online check is not possible, we’ll need to verify your documents in person at our London office. Please be aware that travel time and expenses for this appointment cannot be reimbursed.
 
Disability Confidence
 
We are a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification. 
 
The National Deaf Children’s Society is a registered charity in England and Wales no. 1016532 and in Scotland no. SC040779.

Director of Assets
Midlands | £90,000 - £100,000 + Excellent Benefits
Goodman Masson is proud to be partnering with a well-established housing association to recruit an outstanding Director of Assets in the Midlands. 
This is a pivotal Executive Leadership role, offering the opportunity to shape the long-term investment, safety and sustainability of a diverse housing portfolio while improving outcomes for residents and communities.You'll lead the organisation's asset management strategy, oversee major investment programmes and ensure the delivery of safe, compliant and high-quality homes.
If you're a strategic property leader with a strong track record in social housing and a passion for delivering lasting social impact, this is an exceptional opportunity to make a real difference.

The role:
You will provide strategic leadership across Asset Management, Planned Investment, Building Safety, Compliance, Sustainability and Property Data.
Managing significant capital investment programmes and leading a talented team of property professionals, you will ensure our homes remain fit for the future while balancing financial performance, regulatory requirements and resident priorities.
As a member of the Executive Leadership Team, you will work collaboratively with colleagues across the organisation to deliver excellent services, drive innovation and ensure residents remain at the heart of investment decisions.

Responsibilities 

• Develop and deliver a long-term Asset Management Strategy aligned to the organisation's corporate objectives.
• Lead planned investment, major works and cyclical maintenance programmes across the housing portfolio.
• Ensure full compliance with all statutory and regulatory requirements relating to building safety and property compliance.
• Drive sustainability, retrofit and decarbonisation ambitions, securing value from available funding opportunities.
• Use robust asset data and intelligence to inform investment decisions and optimise portfolio performance.
• Lead the procurement and management of contractors and strategic partners, ensuring high-quality service delivery and value for money.
• Manage substantial capital budgets, ensuring effective financial planning, governance and financial control.
• Develop, inspire and lead multidisciplinary teams, embedding a culture of accountability, innovation and customer focus.
• Build strong relationships with residents, Board Members, regulators and key external stakeholders.
• Provide strategic advice, insight and performance reporting to the Executive Team and Board

About you:
We are seeking an accomplished senior leader with a successful track record in asset management, property services, compliance within the social housing sector.

You'll bring:

• Extensive experience leading asset management or property services within a housing association, local authority or similar organisation.
• Strong knowledge of strategic asset management, planned investment, building safety and statutory compliance.
• Experience delivering large-scale capital investment programmes and managing significant budgets.
• A thorough understanding of the regulatory environment for social housing.
• Knowledge of sustainability, retrofit and energy efficiency programmes.
• Strong commercial awareness, including procurement and contract management.
• Excellent leadership, influencing and stakeholder management skills.
• The ability to use data, insight and performance information to drive strategic decision-making.
• A collaborative and inclusive leadership style, with a genuine commitment to delivering excellent resident outcomes.

Apply
If you're an ambitious and strategic asset management leader looking to make a lasting impact within a values-driven housing association, we'd love to hear from you.
For a confidential discussion and further information, please contact [email protected]