Customer service administrator jobs in Birmingham

Are you a visionary leader who can help shape the next stage of our work to protect, create and restore Scotland’s woodlands?

We are looking for our next Chief Executive, someone who can lead the charity into an exciting period of growth and change.

FWS is a Scottish charity working to create a Scotland where trees and native woodlands are thriving for our wildlife, communities and climate.  Our mission is to protect, create and restore these vital habitats through knowledge, partnership and practical action.

Founded in 2012 to support innovative thinking for trees and native woodlands, we have grown into an organisation delivering practical action at scale. Today, our work stretches from city spaces to wild places — supporting farmers and landowners to create or restore native woodlands, strengthening local nurseries, building sector skills, and bringing trees into everyday landscapes across Scotland.

The organisation has grown rapidly over the past three years, and now operates as a team of seven delivering national programmes across Scotland.

About the role

This is a rare opportunity to shape a small, ambitious and high‑performing charity at a time of growth and increasing national influence.

As Chief Executive, you will report to and work closely with our Board of Trustees, providing strategic leadership and acting as the organisation’s senior representative. You will:

• Lead the delivery of our strategic plan and future direction
• Strengthen partnerships across the woodland, environmental, community and land‑use sectors
• Oversee programme delivery and organisational performance
• Support, motivate and develop our small and committed team of seven, working across programmes, fundraising and communications
• Represent Future Woodlands Scotland at senior levels across Scotland

You will bring strategic clarity, a collaborative leadership style, and the ability to build strong, trusted relationships across sectors and with funders.

Location

This role is Scotland-based, working from home with travel across Scotland to meetings. Our current team is spread across Dumfries & Galloway, Lothian, Central Scotland and Aberdeenshire.

Contract and salary

• 8% employer pension contribution
• Permanent, part‑time (3 days per week)
• £65,000–£75,000 FTE, depending on experience
• 25 days annual leave + 10 public holidays (pro rata)
• Additional annual leave increasing with length of service, up to a maximum of 10 additional days.

How to apply

Before applying, please read the Candidate Pack for full details of the role, responsibilities and the application process. You can find it on our website. 

Invitations are invited from suitably qualified people and applications should consist of a CV and covering letter. The covering letter should explain how you meet the essential skills set out in the Candidate Pack and what you would bring to Future Woodlands Scotland.

If you would like an informal chat about the role, please contact Shireen Chambers to arrange a call (details in Candidate Pack).

Key dates:

• Application deadline: Midday, Monday 16 March 2026
• Interviews: Monday, 30 March 2026, in Edinburgh in person

Job title: Financial Controller                 

Salary: £34,000p.a.-£42,000p.a. pro-rata (£68,000p.a.-£70,000p.a. FTE), dependent on hours worked

We also offer 27 days of annual leave (pro-rated for hours worked) plus bank holidays and a birthday day off, 8% employer pension contributions, a core hours system of working and enhanced family friendly policies

Contract:  Permanent

Hours: 18.75-22.5 hours per week with a minimum of 6 hours worked on a Tuesday and Wednesday each week. We are open to discussing how this may work for you. 

Location: Wigan, London (office or hybrid working) or remote-based with occasional travel

Keep Britain Tidy is one of the UK’s leading environmental charities. At a time when we are living in a world that is facing its greatest environmental challenges, the work we do has never been more important or more urgent.

As we’re moving forward, we recognise that a diverse workforce yields the best results.  We embrace all the different identities in the UK and we want our workforce to reflect that.

Environmental change is affecting us all and we want people from all backgrounds to be part of the solution and help us make the changes that cannot wait. It is for this reason that Keep Britain Tidy has flexible and supportive policies for all our staff and welcomes applicants from all backgrounds.

If you love managing finance functions, we want to hear from you.

This is a satisfying role where you can develop links across the organisation and ensure our financial operations run smoothly. Key areas of leadership and oversight include:

· Annual cycles of budgeting and audit

· Monthly cycles of management accounts and projections

· Quarterly board reporting

· Ongoing financial controls

· Cash flow monitoring

· VAT and other statutory returns

· Supporting the continuing professional development of the finance team, and developing wider financial skills across the charity

Regularly meeting with programme teams, this role ensures solid financial management across the organisation, supporting staff to ensure that we operate safely and securely. The Financial Controller manages the two management accountants and through them the Finance Officer. The role reports to the Chief Financial Officer, who also oversees the HR, IT, Fundraising, Premises and GDPR functions.                         

All our roles benefit from generous holiday entitlement and pension contributions, including the opportunity to join the UK’s first net zero carbon pension scheme and to receive extra days leave for using alternatives to flights. If you need any reasonable adjustments throughout the recruitment process, you just need to let us know.

If you are interested in this job and want to help us make a difference, please review a copy of the full job description on our website and ensure that you meet the essential criteria found in the person specification before applying.

After reading the application information, if you would love to work with us and apply, please continue to apply. 

As part of the application process you will need to answer 4 multiple choice questions, 3 sift questions, submit your CV and complete equal opportunities monitoring information as we want to try to make sure that our workforce is representative of the population and we are not excluding any community. Please note that this information will be held separately.

Please submit your application before the closing date.

The deadline for applications is 09:00, 20 March 2026

Interviews will be held via MS Teams 14 & 15 April 2026

If you require an in-person interview, please let us know.

We have signed the pledge to always #ShowTheSalary for the roles that we advertise.

No agencies please.

The role

As a Trainer at Cruse Bereavement Support, you will play a key role in delivering and developing training for external organisations. You will equip employees, volunteers, and other stakeholders with the knowledge and skills to support bereaved individuals, including clients, employees, or community members.

You will deliver both scheduled and bespoke training sessions, adapting content to meet the needs of diverse audiences while maintaining alignment with Cruse’s values, safeguarding standards, and equality, diversity, and inclusion principles. The role includes supporting the development of new training content, digitisation of learning materials, and contributing to quality assurance processes including trainer observations and feedback review.

We are looking for a collaborative, self-motivated professional with experience in training or coaching adults, strong communication skills, and the ability to manage a varied workload while promoting a positive learning environment. A passion for bereavement support and commitment to enabling others to provide compassionate care is essential.

How to apply

Your application must consist of a CV and supporting statement, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages. 

Please note that your application may not be reviewed if we do not receive a CV and supporting statement.

The closing date for applications is 19th March 2026 with interviews taking place week commencing 30th March 2026.

Please be advised that if you do not hear from us by 27th March 2026 unfortunately on this occasion you have not been shortlisted.

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online:

· Applicants in England and Wales: DBS Code of Practice

· Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.   

Money Adviser 

Salary £36,069 per annum (inclusive of shift allowance) + excellent benefits

Location Birmingham (remote working with some office attendance. Initial training will be mandatory on site)

Contract: Permanent

Start date: 26th May 2026 & 15th June 2026

Hours: Full time, 35 hours per week (rota basis including evenings and occasional Saturdays).

Closing date: 19th March

We are an award-winning free debt advice service run by an independent charity founded in 1991 to help people across the UK to tackle their debts and manage their money with confidence.

About the Money Adviser Role

We’re passionate about making a positive difference. We’re now looking for Money Advisers to join our  team and help us support people across the UK to tackle their debts and manage their money with confidence.

As a Money Adviser, you’ll provide tailored, specialist money advice to clients. You’ll help clients navigate complex debt situations, providing clear, empathetic and non-judgemental support while meeting quality and productivity standards.

Your key responsibilities will include:

· Providing specialist money advice and support across multiple channels.

· Communicating with clients in a clear, supportive and empathetic way.

· Identifying and explaining appropriate debt solutions (e.g. DROs, IVAs, DMPs).

· Accurately maintaining client records and administrative processes.

· Collaborating with colleagues to ensure service quality and continuous improvement.

· Acting as an ambassador for us in all client and stakeholder engagement.

About You

Our ideal candidates will bring:

· Proven experience in a telephony customer service or advice role.

· Excellent communication skills – both written and verbal – with the ability to explain complex information simply to a variety of callers, some of whom may be distressed or have suicidal thoughts.

· A customer-focused, empathetic and non-judgemental approach. A high level of IT proficiency (Word, Excel, Outlook, Teams, Zoom) and ability to adapt to new systems.

· Strong organisational skills and the ability to manage workload effectively.

· Resilience and the ability to stay calm in challenging situations.

What We Offer

We provide full training and extensive support to give you all the tools needed to become an exceptional adviser. The eight-week training program will be conducted at our offices in Birmingham (Five Ways). You must be able to commit to training on a full-time, on-site basis, Monday to Friday 9am to 5pm.

Training to become a Money Adviser is challenging and also staying up to date with new legislation in this arena is important, therefore you need to be willing to manage your own development during and outside working hours. With the initiative to research some of the finer technical points of debt advice, you will possess the drive to succeed in a role that presents challenging targets.

We believe in taking care of our people, and we offer a great range of benefits, including:

· 29 days annual leave plus bank holidays

· A contributory pension scheme

· Flexible hybrid working arrangement

· Generous life insurance

· Wellbeing days to support your mental health

· A healthcare cashback scheme

· Access to an Employee Assistance Program

· Working outside the UK (up to 30 days in a 12-month period)

· Free on-site gym (Birmingham)

· Enhanced maternity pay

How to Apply

We’d love to learn more about you! Please click apply now to answer a few questions and submit your CV and supporting statement outlining how you meet the criteria in the job description and why you would be a great money adviser (500 words max)

We value authentic applications, so please refrain from using AI-generated content. We’re interested in hearing your own words, experiences, and motivations, this helps us understand your genuine interest in the role and what makes you unique.

If you need any adjustments to help you perform at your best during the recruitment process, please contact us and we’ll be happy to discuss them.

Important Information

We may close this advert and recruitment process early if we receive a high number of applications, so please apply as soon as possible.

We will only use the data you supply to us for recruitment purposes, and it will be held for twelve months. For further details, please see our Privacy Notice for Job Applicants on our vacancies page.

Our Commitment to Inclusion

We take diversity seriously and are committed to creating a workplace that reflects the communities we serve. Our values: ‘We put people first, We support each other, We solve problems’ underpin our vision to be a place where everyone feels welcome, respected, and empowered to bring their authentic selves to work.

We use a blind recruitment system to ensure fairness. Personal details such as name, address, gender, ethnicity, sexual orientation, or educational institution remain hidden until shortlisting is complete. We warmly welcome applications from all backgrounds.

Organisational Vision & Context:

As we journey towards our vision to bring fulness of life for every child, no matter what struggles they face, we’re looking for a motivated and mission-driven individual to join our team as a Church Relationship Lead for our Make Lunch programme. 

While our programmes vary, they share one common thread: an unwavering resolve to see lives transformed for good. Mobilising over 200 churches and 1,500 volunteers, TLG’s volunteer programmes – Early Intervention and Make Lunch – currently support around 5,000 children and their families each year. However, our vision goes further: we aim to see many more churches partner with us to transform lives in their communities.

This Role’s Impact:

We are seeking an experienced, relational, and highly organised leader with a strong passion for the issues of mental health, poverty, and social justice that underpin Make Lunch. Working alongside other Church Relationship Leads, this role will train, support, and develop church-based volunteer Make Lunch teams, ensuring they provide effective support and meaningful connection to children, young people, and families in their communities.

With excellent people, communication and training skills, the postholder will nurture positive, growing relationships with volunteer Make Lunch Coordinators, enabling excellent programme leadership at a local level. Operationally astute and confident in bringing constructive challenge, they will ensure all Make Lunch activities are safe and fully compliant. Driven by a commitment to continuous improvement, they will foster a growth mindset among those they support, maximising the impact of Make Lunch both locally and nationally.

TLG is a Christian charity and, as a team, we want to bring our faith to the work we do; as such, we are recruiting an individual with a strong and vibrant Christian faith. We would welcome applications from candidates from diverse backgrounds to enable us to better reflect the needs of the communities we serve.

Hours: Part time (22.5 hours per week, 0.6 FTE), including Tuesdays

Closing Date: Sunday 29th March

Initial Interviews: Monday 13th April – Online

Final Interviews: Tuesday 21st April – at our National Support Centre in West Yorkshire

You will be instrumental in the quality and impactful implementation, delivery and retention of our sites. You will oversee the delivery of exceptional outcomes in support of the charity's mission. You will work as part of a Regional team to deliver outstanding programmes across your geography, establishing and leading partnerships throughout the life of a programme.    

Regular travel throughout your geographical location will be required, with occasional travel to other areas of the UK.  Please stipulate where you are based when applying.

In addition, occasional international travel may be required, such as the opportunity to attend the annual conference in the United States.  

You will report to the Regional within the Delivery & Partnerships team or the Associate Director of Business Development.

• We will conduct selection throughout Thursday March 26th and Friday March 27th – with a multi-stage process taking place across the 2 days.

Key Responsibilities  

· You will be accountable for the retention and outcomes of your portfolio of programmes.  

· You will work closely with colleagues in both the Delivery & Partnership team and the Quality & Impact team to pursue quality delivery of programmes that adheres to model fidelity.  

· You will hold partners and stakeholders to account for their key responsibilities in the delivery of quality programmes.  

Application Instructions

• We will conduct selection throughout Thursday March 26th and Friday March 27th – with a multi-stage process taking place across the 2 days.

We will review applications as they come in and close when we have sufficient numbers

About Us 

The Good Ancestor Movement is a UK-based advisory and consultancy firm supporting individuals and organisations to redistribute wealth in ways that are reparative, regenerative and aligned with their deepest values. We work with wealth holders to challenge traditional models of accumulation and tax avoidance, and instead imagine futures where wealth actively contributes to social equity, economic justice, and ecological resilience.

We support clients to shift from extractive to regenerative practices, helping them translate their values into meaningful action through redistribution, reparations, and investment aligned with justice. 

Our programmes, like Reimagining Wealth, invite individuals to understand the wider impacts of their capital and take intentional steps toward responsible stewardship.

Good Ancestor Movement’s consultancy work includes strategy design, values-aligned redistribution planning, and building tools and systems that support collective accountability and transformative impact. We are committed to building a regenerative economy where wealth is mobilised in service of repair and liberation. 

Resource Mobilisation Team 

The Resource Mobilisation team at the Good Ancestor Movement helps liberate and steward financial flows in service of justice, reparation, and systemic change. The team works with wealth holders, funders, and movement partners to design values-aligned redistribution strategies, manage pooled funding vehicles, and co-create tools and practices that shift the culture of wealth. Our work includes grant and investment operations, grantee relationship support, community learning, and strategic resourcing design rooted in equity and care.

About Your Role

As a Resource Mobilisation Lead you will join our Resource Mobilisation team at Good Ancestor Movement in an exciting time for our organisation’s growth. You will be working closely with Kiki Mager, Director of Resource Mobilisation, although you will be working alongside our entire team and contribute to the organisation’s bold aims and ambitions within your role. 

After having run 5 cohorts of our political education journey Reimagining Wealth, we launched a trial community of practice for wealth holders collectivising them around a pledge to redistribute. This community of practice is called Catalytic Collective and includes a pooled resourcing vehicle, the Roots Fund, to which members commit funds which are then being redistributed through a participatory governance model, the Accountability Circle, led by movement leaders. We have just completed our first pilot year of this resourcing vehicle including the release of our first round of 3-year funding commitments. To ensure the ongoing feasibility of this vehicle we are looking for a passionate new team member to tend to the ongoing development and scaling of this work.

The Catalytic Collective, Accountability Circle and Roots Fund formed in response to findings of a research and report that we commissioned with Decolonising Economics into Resourcing the Solidarity Economy. This report is the bedrock for our emergent resourcing vehicle and wider organising of wealth holders around wealth redistribution and stewardship practices centred in collective liberation. It also informs our educational programmes, our consultancy offerings and Transformative Investment Practice development.

As our Resource Mobilisation Lead, you will primarily support the management and ongoing development of our resourcing vehicle with Catalytic Collective (CC), the Accountability Circle (AC), the Solidarity Partners (SP) receiving funds and our wider wealthholder community. Your roles here will include: 

• Liaison with our fiscal host Social Change Nest and ensuring processes and grantees (‘Solidarity Partners’) experiences are in alignment with our mission and intentions. 

• Relationship management and primary contact for Solidarity Partners 

• Leading the development and/or fine tuning of a grant management system (GMS) to improve oversight and streamline processes together with one of our movement partners and manage the GMS once implemented, particularly as the number of grants mobilised will increase.

• Supporting the AC with admin related tasks like the scheduling of meetings, direction on discussion points and the refinement of their own governance. 

• Administering CC agreements and resourcing commitments including confirming & signing funding agreements with CC members, sending out reminders about funding cycle renewal and exploring approaches to open up the resourcing pool for wider funders to contribute as a one-off without being a CC member.

• Notice, reflect on and feed into ongoing learning and development around the processes and systems in place and what might we need to consider to further improve these in alignment with our vision and mission. 

• Manage the process of mobilising resources from our wider wealth holder community and others to commit boldly.

• Support with story telling proposition and narrative pieces to support building momentum around the resourcing vehicle 

Alongside this workstream, you will also: 

• Steward our Capital Campaigns process to support ad hoc relational and strategic resource mobilisation opportunities meeting needs of aligned organisations in the new and regenerative economy space. 

• Contribute to ideation and creation of tools and practices that further activate and guide wealth holders and wealth advisors in their journeys towards just transition aligned redistribution and stewardship practices. 

About You

• You will care deeply about justice and the transition to a fairer economic system.

• Through your lived, academic and/or work experience you will deeply connect with the problems of the current system;

• You feel excited about contributing towards building life-affirming infrastructure for a young but growing social purpose organisation;

• You have the capacity to engage in self-reflection and a commitment to doing the work of embodying anti-oppressive practice;

• You can see yourself being comfortable communicating in a thoughtful and empathetic manner with a range of stakeholders across our community including: Movements, community groups and grassroots organisations; New Economy movement partners, wealth holders and wealth advisors; 

• You will not be tied to how things have always been done and will be excited to explore new and emerging concepts with a curious and open growth mindset.

• You have experience of (or are excited about) collaborating with or working in small emerging teams with ambitious goals and much experimentation;

• You are able to work independently to tight deadlines while working closely with colleagues, proactively communicating your needs and any changes to agreed timelines;

• You have experience of (developing and) administering funding or resourcing processes, are committed to critically reflecting on existing practices and you bring creativity and courage to implement change;

• You ideally have experience of managing CRM tools, digital community platforms such as Notion, Basecamp or Teachable, and developing and executing communications strategies;

We understand that the issues we work on disproportionately impact on low-income, marginalised and minoritised communities. We are an organisation led by a Black female founder and CEO and as an inclusive employer that values both lived experience and professional experience, we hope to be able to attract applicants from a range of backgrounds for this important role. You do not need to have a university degree for this role, nor is it essential for you to have experience in the new economy ecosystem: we care about your character, your experience and your ability to demonstrate leadership and practice personal growth. 

Global Retention Executive
Remote | Full-time | Up to £30,000/(35.000€)

Join Animals Asia at a pivotal moment in our mission to end cruelty and restore respect for animals across Asia.

Animals Asia is on a historic journey to end bear bile farming, transform the lives of captive wildlife and create lasting change for animals across Asia. None of this is possible without the compassion and commitment of our supporters – and that’s where you come in.

We’re looking for a Global Retention Executive to nurture and grow relationships with individual giving donors worldwide. In this role, you’ll help deliver inspiring, multi-channel fundraising and stewardship campaigns that show supporters the real impact of their generosity, and keep them connected to our mission for the long term.

Working closely with and reporting to the Global Retention Manager, and teams across fundraising, communications, supporter care, programs, and data, technology and insight, you’ll bring powerful stories to life through email, direct mail and digital journeys. You’ll play a hands-on role in creating meaningful supporter experiences that drive impact for animals who desperately need our help.

We’re a small but mighty global Individual Giving team, made up of exceptionally talented, passionate and dedicated individuals who care deeply about creating real, lasting change. We have the ambition to match our potential and we’re investing in the right people to help us go further, faster.

If you’re an organised, detail-oriented and supporter-focused professional with 1–2 years’ experience in donor retention, individual giving or a similar role within the charity sector, and have a genuine passion for animal welfare, we’d love to hear from you.

Closing date: 13th March 2026. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received. Interested parties, Interviews will be conducted during the week commencing 23rd March 2026 via Zoom or Google Meet. Find out more about us on our website.

Mary’s Meals is a global movement supported by people from all walks of life and we are focused on one goal – that every child receives a nutritious daily meal in a place of education. We offer more than just a career, we offer the opportunity to support our global movement in a dynamic and inclusive environment with a real focus on personal development.

We’re looking for a strategic and dynamic marketing leader who is an expert at inspiring support and significantly growing income through Individual Giving or Direct Marketing programmes. The Head of Supporter Experience and Marketing is an exciting new role at Mary’s Meals UK, driving income and deep support for our school meals programmes through the development of warm supporter communications and excellent supporter care.​​

​The role will lead a newly formed team, therefore the successful candidate must have a brilliant track record of managing, inspiring and empowering teams to build a strong culture and create momentum against key objectives. You are someone who cares deeply about the people you lead and believe that how things are done is just as important as the end results.​​

The core focus is to lead the creation of holistic and dynamic supporter journeys, in collaboration with Growth and Partnership and Creative Communications colleagues, that deepen the connection with our supporters, reinforces the impact of their support, and builds lifelong support.​

In the marketing space, you’ll oversee the strategic direction and impact of our email and direct mail communications, with a focus on generating income, strong ROI and engagement. ​The Head also leads the Supporter Experience (supporter care) team who enhance supporter retention and satisfaction by ensuring supporters can easily contact Mary’s Meals, receive a warm and personal experience that aligns with the Mary’s Meals values, and process and acknowledge donations effectively.​​

We’re looking for an energetic leader who thrives on working in a fast-paced environment, juggling multiple priorities while always keeping an eye out for incredible opportunities to grow supporter income and engagement. ​​

Innovative, agile and entrepreneurial – you’ll ensure that growing Mary’s Meals’ mission with urgency and passion, remain central to all Supporter Experience and Marketing work, while remaining true to our values and mission.​
 

Please follow instructions on the Charity Job website and you will be redirected to our website.

Applicants must hold full right to work in the UK.

We welcome applications from candidates of all different backgrounds and identities to apply. We are committed to building an inclusive and diverse charity providing a supportive place for you to do the best and most rewarding work of your career.

Closing date for applications is Wednesday, 18 March 2026.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Job Overall goal: Support the creation and delivery of a range of content and the planning and coordination of UK and global events, ensuring both align with the charity’s objectives, including activities designed for a global audience.

Job Location: Remote working with the ability for weekly on-site meetings at offices based in Milton Keynes (MK19).

Hours: This is a full-time position (37.5 hours per week, Monday to Friday) offered on a 12-month fixed-term contract.

Overview

The Maclellan Giving Together Foundation (MGTF) is a UK Christian charity connected to the longstanding international Maclellan Foundation, who describe their focus as: “establishing and strengthening the local church, promoting discipleship and leadership development, sparking community transformation, promoting the power of prayer, advocating for generosity, and increasing access to Scripture”.Based in the UK, MGTF rolls out key global initiatives that focus on equipping local Christian ministries and releasing local resources to foster sustainable Kingdom growth. These include Learning Communities, retreats, collaborative giving evenings and other resources. 

This is an exciting graduate opportunity for someone highly organised, eager to learn event production management, with a specialist interest in content creation for web, print, design, or moving image. They should be detail-oriented, quality-focused, and passionate about seeing the Kingdom flourish globally.
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 Job summary

We are seeking a highly organised graduate to support the Brand Campaigns & Events Specialist. This role involves assisting with the development and implementation of content, supporting the setup, delivery, and evaluation of events, contributing to the creation of training and curriculum materials for online and print, and working with UK and international teams to contextualise and translate materials for diverse audiences.

Key Responsibilities: 

Communication & Content Delivery 

• Assist in the creation of event materials, including invitations, training guides, digital resources, workbooks, email    campaigns, websites, scripts, animations, and related content.
• Support the development of visual and multimedia content for in-person and online delivery, ensuring materials are appropriate for the intended audience.
• Assist in repurposing content into multiple formats to support wider reach and usability.
• Support the preparation and distribution of monthly email and prayer updates communicating ministry developments.
• Assist with proofreading, formatting, and editing event content, including workbooks, guides, and presentations.
• Support the development and maintenance of an online training portal for specific programmes, ensuring it is user-friendly, engaging, and aligned with programme goals. 
• Provide administrative and practical support to event personnel in global locations as they deliver our programmes.
• Follow established brand guidelines to maintain consistency in tone, messaging, and visual identity across all content.

 Event Planning, Management and Support 

• Assist with organising event plans and timelines for global events and updating the event content calendar.
• Assisting with projects supporting programs and charity operations.
• Assist in planning, coordinating and delivering event logistics, including liaising with vendors, venues, and service providers to support quality and cost-effective delivery.
• Provide on-site support during events, including set-up, content delivery and liaising with AV and logistics teams to ensure the successful presentation of materials. 
• Assist with the management of delegate booking systems and deliver prompt and professional support to attendees and stakeholders via phone and email. Provide delegate care during events. 
• Support campaign and project planning by assisting with the drafting or tracking of content-related budgets and timelines for approval.
• Support the planning and delivery of special elements such as consultancy clinics.
• Maintain and regularly update relevant databases to ensure data integrity.
• Assist in monitoring and tracking content production costs, ensuring value-for-money.

Cultural Adaptation & Coordination 

• Assist with the localisation of content to ensure materials are culturally appropriate, supporting communication with translators and stakeholders to help adapt resources for different cultural contexts.

Evaluation & Reporting 

• Assist in tracking the performance of content and programmes through data collection, feedback, and engagement analytics to support evaluation of effectiveness.
• Support the preparation of content and campaign reports, including metrics and evidence required for grant applications, donor updates, and internal reviews.

General & Organisational  

• Actively contribute to team meetings, planning sessions, and creative brainstorming. 
• Occasional evening and weekend work and travel may be required for event support.  
• Any other duties as required. 

Occupational Requirement  
The candidate must have an active Christian faith. 

By virtue of the job’s involvement in faith-sensitive work under Schedule 9 of the Equality Act 2010, the post-holder must be an active Christian with a genuine personal faith in Jesus, grounded in Scripture and reflected in their everyday life. 

Experience (Essential): 

• Have experience in a church/charity or professional environment.
• Strong understanding of and commitment to the Foundation’s mission with an understanding of the Church scene.
• The ability to manage multiple tasks and deadlines simultaneously.
• Demonstrated creativity and the ability to translate ideas visually demonstrated via portfolios, academic work, or volunteer projects.
• Ability to work collaboratively in a team environment, with strong interpersonal skills.
• Professional in appearance and a desire to constantly improve and grow. 
• Willingness to be flexible in working hours with occasional travel and overnight stays.

Experience (Desirable but not required): 

• Some experience producing content creation across print and digital formats.
• Some experience supporting events and campaigns. 
• Some knowledge of copywriting across multiple platforms, from digital platforms to printed workbooks. 
• Additional language. 
• Experience using design software e.g. Adobe and Canva.

Qualifications: 

• Education: Bachelor's degree preferred or equivalent experience (Essential).
• Technical Skills: Familiarity with content creation software, CRM systems, and email marketing software (Desirable). 

Benefits 

• This is a full-time position (Monday-Friday) 
• Start as soon as possible. 
• This role is offered on a 12-month fixed-term contract, with the potential to become permanent subject to performance and business needs. 
• Salary £27K-£30k depending on previous experience. 
• Holiday entitlement is 20 days pro rata, per annum (plus bank and statutory holidays and 3 days Christmas closing).
• Pension contributions via auto-enrolment to NEST. 
• Faith-based culture: Supportive Christian workplace with prayer, devotions, and spiritual development.