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Grade: 6
Salary: £16,221 (£27,036 FTE)
Hours: Part-time, 22.5 hours per week (days to be discussed)
Position type: Permanent
Responsible to: Retention Manager
Direct reports: None
Location: Remote (UK based) with occasional travel to our HQ, Truro Cornwall. Or Truro, Cornwall (Hybrid, with working from home)
ROLE PURPOSE:
This is an exciting new role in the team which will support the growth of the Retention programme by supporting on the delivery of campaigns and supporter journeys, and helping to optimise the processes, systems and ways-of-working across the team.
The successful candidate will join a supportive and vibrant team in our mission to deliver best-in-class donor experiences and grow unrestricted income, inspiring UK individuals to become long term supporters of ShelterBox. Reporting to the Retention Manager this post will work closely with the Retention Officer to deliver engaging supporter experiences to our existing individual supporters.
WHO ARE WE LOOKING FOR?
We are looking for a talented, well-organised individual with an interest in international aid, and who is keen begin their journey in Individual Giving and develop their fundraising experience.
The successful candidate will be practically-minded and methodical with great attention to detail - and ideally have a creative touch. They will be confident bringing their skills to a range of different tasks and projects.
They will have excellent communication and numerical skills and be able to manage their varied workload to tight deadlines.
This role will suit someone who is keen to learn and is a natural communicator that can create meaningful relationships across the organisation.
DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:
- Proofing support with appeal and supporter magazine copy and artwork.
- Support with the creation of appeal emails.
- Working with the Retention Officer to create and update campaign reviews.
- Update our appeal 'marketing book' with appeal performance data.
- Create engaging thank you letters for our appeals and engagement activities.
- Work alongside the rest of the Retention Team to develop our existing supporter journeys.
- Work with the Retention Officer to update our campaign planning tools throughout the year.
- Work closely with the insight team and the Retention Officer to plan appeal testing strategies and complete appeal evaluations.
- Working alongside the Website team to create appeal page content, including creating relevant CRM coding, ensuring seamless integration with our CRM and reporting systems.
- Help develop fundraising materials by sourcing impactful photos and case studies from our internal asset library.
- Be part of the data checking team, reviewing outgoing data files before they go to our print partners.
- Support the Retention Officer and CRM team with the creation and management of our campaigns on the CRM.
- Assist in the delivery of major disaster appeals.
- Handle administrative tasks such as organising meetings, taking minutes and following up on agreed actions - ensuring that project documents, and plans are kept up to date.
- Ensure that Retention invoice and PO logs are kept up to date.
- Keep up to date with developments in the fundraising sector, particularly in relation to best practice.
- Respond to enquiries from other internal teams.
- Any other duties as deemed necessary to support the Retention team, including some out-of-office working hours during high profile disasters.
Any other duties as required which are deemed appropriate to the level and grade of the post.
Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We therefore encourage you to submit your application as soon as possible
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Thank you!
We are looking for a Fundraising Assistant to join our Individual Giving team at Samaritans. As our Individual Giving Fundraising Assistant, you'll help deliver fundraising campaigns that inspire people to support Samaritans. Working across direct mail, digital and supporter communications, you'll provide essential coordination, administration and reporting support to help grow income and ensure supporters have a positive experience.
This is a brilliant time to join the IG team at Samaritans as we continue to drive forward our ambitious plans to enable us to be there for all those who need us.We’re progressing some exciting new projects, and you’ll have the opportunity to develop a variety of skills and knowledge.
We are a supportive, creative, and ambitious team. We empower each other to achieve great things, and we’d love to have you join Samaritans and help us continue to succeed.
Contract terms:
£28,000 per annum, plus benefits
Permanent
Full time hours (35 hours per week)
Hybrid working: Meeting in person and working collaboratively are things we value. This role is linked to our Ewell (Surrey) office with a blend of home working and office working. We work in person around two days or more per month.
We are passionate about flexible working. Talk to us about your preferences
What you'll do:
- Support the planning and delivery of fundraising campaigns across channels, including direct mail, telemarketing, digital acquisition, paid search and supporter welcome journeys.
- Provide administrative support across a range of projects, including scheduling, briefing, onboarding suppliers and managing project documentation.
- Monitor and report on campaign performance and share insights with the team.
- Listen to and review fundraising calls, providing feedback and helping ensure supporters receive a positive experience.
- Work with colleagues across Samaritans to coordinate creative and copy feedback, manage campaign assets and maintain accurate tracking and reporting.
- Help coordinate a new cold mail programme, working with agencies, suppliers and internal teams to ensure activity is delivered effectively.
- Draft some copy for supporter communications, email journeys and social media content, helping to bring fundraising campaigns to life.
- Support data management, reporting and other team priorities.
What you’ll bring:
- Strong communication and organisational skills.
- A proactive, positive approach and willingness to learn.
- Good attention to detail and ability to manage multiple tasks.
- Confidence working with data and Microsoft Office applications.
- Ability to build effective relationships and work collaboratively.
- An interest in fundraising, marketing or the charity sector.
- Collaborative approach and ability to manage competing priorities
See full Job Description and Person Specification
Why Samaritans?
At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.
We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.
You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.
For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure. You can also visit our careers website to access this.
We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.
Apply now
If this sounds like the opportunity for you, please apply. You will be asked to answer some short application questions and to upload your CV.
Applications close: 09:00am on Monday, 22 June 2026
Interview dates: w/c 29th June
At Samaritans, human connection is at the heart of everything we do.
We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team.
We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through. We recognise that some candidates may use assistive technology or tools to help with accessibility, structure or grammar.
Registered Charity
101 - 500
We prevent suicide through the power of human connection. Connecting people in crisis with trained volunteers who will always listen.
The client requests no contact from agencies or media sales.
Thank you!
Liberty is seeking an experienced, dynamic and ambitious Individual Giving Manager to implement a recently adopted individual giving strategy, lead a fast-paced team, and drive forward the next phase of increased public fundraising.
We are looking for someone experienced in digital communications and conversion, excited by the chance to work across a range of human rights issues, and who brings solid experience in leading a team.
Our current priorities are to maximise the success and profitability of supporter acquisition and conversion (mostly digital), forming tailored, data-driven supporter journeys (online and offline), creating a culture of testing, evaluating and optimising, and delivering engaging, integrated fundraising campaigns based on Liberty’s public campaigning and legal cases, and the investigative journalism of Liberty Investigates.
Liberty fully embraces flexible working and is committed to employee development. We aim to encourage people from all backgrounds to work with us and are particularly interested in hearing from people from minority backgrounds and all socio-economic sections of society. Liberty supports hybrid working, with a minimum office attendance of between one and two days per week in the Westminster office, depending on contracted hours.
The deadline for applications is 9am Monday 15 June 2026
Applications received after this deadline will not be considered.
Please be aware that we do not accept CVs for this role. All applicants must complete the application form to apply.
First round interviews will be held online on Thursday 2 July 2026 and Friday 3 July 2026.
Second round interviews will be held in the office on Monday 13 July 2026.
Non Charity Employer
21 - 50
Liberty challenge injustice, defend freedom and campaign to make sure everyone in the UK is treated fairly.
The client requests no contact from agencies or media sales.