Director of programmes jobs

Join Our Team!

We’ve got big ambitions to support more people affected by Crohn’s and Colitis than ever before. We’ve just refreshed our brand to set us up to grow. The purpose of this role is to implement the brand to a consistently high standard and to train and empower our colleagues along the way to keep growing engagement even after this fixed-term support.

About Us

We’re Crohn’s & Colitis UK and we’re changing what it means to live with these lifelong, incurable gut conditions. Around one in 120 people in the UK have Crohn’s Disease or Ulcerative Colitis, navigating life with an unpredictable condition that could flare up at any time. And the impact can be devastating: plans turned upside down; work and education on hold; relationships and wellbeing under strain; dreams for the future paused.

No one should face that alone. That’s where we come in.

We provide trusted information, support cutting-edge research and lead bold campaigns designed to get people talking about Crohn’s and Colitis like never before. We’re transforming understanding, building the recognition these conditions deserve and uniting our community to drive real change.   We’re fighting for a tomorrow where everyone living with Crohn’s or Colitis has everything they need to live well, and for a future where we don’t have to live with it at all.

Crohn’s? Colitis? We’ll face it together.

Role Overview

During the nine month contract, you’ll be responsible for project-managing the roll-out of our refreshed brand across all channels, event and audiences. You’ll bring your brand design and expertise to projects to ensure high quality brand implementation, acting as a brand guardian and increasing brand capability amongst our staff.   

About You

We’re looking for people who can learn fast and have brand and design skill gained at a charity. You’ll need solid marketing experience and a flair for writing for different audiences. You’re a strong project manager with and leadership skills and you’ll ideally have experience of delivering complex brand projects. Prior experience of working in the health sector would be a bonus.

Please see our Recruitment Pack for details of our full Job Description and Person Specification.

Our Location

Our head office is in Hatfield, Hertfordshire, so we are easily accessible by road and rail. This is a hybrid role with plenty of scope for working from home, although there will be times when you will need to be at face-to-face meetings. There is a requirement for you to attend in person days including directorate meetings and the charity’s mandatory ‘All Staff Together’ days which ordinarily take place four times a year at our offices in Hatfield or a location in London.

Benefits

• 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
• Salary Sacrifice Pension scheme
• Flexible working options
• Enhanced maternity, adoption and paternity pay
• 24/7 Employee Assistance Programme
• Wellbeing programme
• Interest free loan for season tickets
• Cycle to work scheme
• Free parking and secure bike locks
• Training and development financial support and/or study leave
• Performance review and development scheme

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

Department background

The finance team manage the finances and budgets of Toynbee Hall and Toynbee Hall Trading including the following responsibilities:

• Budgeting, forecasting and management accounts

• Financial accounting including annual reporting and tax

• Financial transactions including sales and purchase ledger, treasury and payroll

• The team comprises of Finance Director and Operations, Financial Controller and Finance Officer.

How we work

Our values are Inclusive, Courageous and Empowering and we expect everyone who works with us to work in a way that aligns with these values and to do their utmost to deliver our strategic objectives according to their role.

Job Purpose:

To process sales and purchase ledger transactions, ensure that the organisations financial transactions are properly recorded and that there is strong financial control. 

Job Description:

Assistant Accountant Responsibilities and Accountabilities:

Process financial transactions, including:

• Raise Venue Hire sales invoices

• Post purchase invoices into SAGE

• Analyse, follow up and post credit card payments

• Maintain journal log book

• Raise and process intercompany invoices Help maintain good financial controls, including:

• Bank reconciliations

• Credit control

• Manage petty cash facilities & check operation of imprest system

• Assist in the production of quarterly VAT returns for review by line manager in accordance with company procedures

Assist with the financial reporting of the organisation, including:

• Assist in the month end process:

o Process monthly journals

o Calculate and process accruals and prepayments

• Provide financial information to budget holders

• Produce ad hoc and regular financial reports, as required

• Assist with the production of the annual statutory accounts

Assist with administration and the general functioning of the Finance Department:

• Attend staff and team meetings

• Manage systems administration by keeping the information on the company’s systems, including SAGE and supporting the Financial Controller as required

• Deal with queries from team and stakeholders

Support the annual audit process, including:

• Compilation of necessary information

• Production of supporting working papers

Provide cover for the Finance Officer role and reasonable cover for the Financial Controller

Perform any other tasks as reasonably required

Key Knowledge and Skills:

Strong accounting capability to be able to create accounting journals, accruals and prepayments.

Hands on accounts experience and proficiency with accounting systems (preferably Sage 200)

Very good Excel spreadsheet skills.

At least part qualification with CIMA/ACCA

Good analytical skills to understand financial reports

Good communication skills.

Personal Qualities:

Able to work in a busy office environment which demands high levels of concentration while inputting, checking and making calculations whilst also responding to staff/ customer enquiries.

Be diligent and take ownership of activity outcome.

Develop an understanding of and commitment to the organisation’s values, including equal opportunities and diversity.

Willingness to participate in training and other professional development activities.

Willingness to work in the sector and possess an understanding of the core values of the Charity.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking
• Westfield Health Cash Plan
• Perk Box

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

Application deadline: 28 April 2026

Our client, a leading UK Funder is looking for talented and ambitious Interim Grants Manager to join the Foundation's small, high performance team that supports 1.000s of charities across the UK each year. This role is offered on a 6 month fixed term contract which could be open to extension. Primarily office based but there could be a little flexibility to work from home once bedded into the role.

This role will play a core part in delivering the grants programme that lies at the heart of the purpose of the Foundation.  The role spans all parts of the grants function, including advising applicants, assessing and evaluating applications, and preparing reports for decisions on funding. Reporting to the Senior Grants Manager plus reporting to the Deputy Director on certain specified activities, there are also opportunities to contribute to special projects and initiatives as they arise.

You will have substantial Grant making experience with a UK based Funder, including grants assessment, dealing with enquiries, supporting grant applicants throughout the grant cycle, carrying out due diligence and preparing business cases to present to selection and decision-making committees. Highly organised, methodical and an excellent communicator, you will have a strong knowledge of the charity sector in the UK, will be aware of the needs of charities and the issues they face in attaining Funding, and will be able to see the bigger picture.

Working as part of a busy and committed team, this person will offer confident and knowledgeable grant-making expertise to support the team through a period of planning and growth.

As a specialist Recruitment Practice Prospectus are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invest in your journey as a candidate and are committed to supporting you in your application.

Main Duties

 Buildings and Facilities Management

• Manage the day-to-day operation of the Passage’s buildings ensuring they are safe, secure, accessible and fit for the services provided to our clients. 
• Oversee the Facilities Management team to ensure the fabric and systems of all the charity’s buildings are maintained in line with statutory and regulatory standards. 
• Work with the Facilities Management team to (i) oversee planned preventative maintenance and improvements to all of The Passage’s sites (ii) oversee and support the team to provide a quick, reliable response to maintenance and repair requests. 

Health and Safety 

• Act as the lead and Responsible Person for Health & Safety (H&S) across the organisation including risk assessments, accurate and timely recording of health and safety issues, carrying out audits and investigations as necessary.
• Respond to any reported H&S risks, prioritising any reported risks with a significant potential for harm. 
• Ensure The Passage is compliant with all relevant H&S statutory, regulatory and legislative requirements, including but not limited to: Fire safety; Gas, Electrical and Water safety; Asbestos management; RSH regulations.

Relationship Management (Contractors and Suppliers) 

•  Ensure relationships with key services suppliers are well managed by the Facilities Management team. Work with the team to monitor the quality and timing of external contractors’ work and to address any shortcomings promptly. 
• Ensure that all contracts for ongoing work and for one-off pieces of work are awarded in full accordance with The Passage’s procurement policy, ensuring best value for money and high-quality delivery. Together with the Facilities Management team, ensure contractors conduct themselves professionally and respectfully whilst attending any of the Passage’s locations and to ensure they follow our safeguarding policy at all times.

Teamwork and Line Management 

• Line manage the Facilities Management Co-ordinator with an emphasis on supportive communication, skills development and progress towards personal objectives, including his line management of other members of the team.
• Develop positive relationships with all other teams at The Passage’s multiple sites and promote practices to reduce the need for repairs and replacements. 

Financial 

• Develop and manage the Facilities Management budget, including capital spend, monitoring spending against budget and explaining variances. 
• Support business planning through accurate forecasting and long-term planning of major financial spending.
• Ensure value for money and effective financial control across all areas of responsibility. 

General Responsibilities 

• Working with your Line Manager, develop your role to keep pace with The Passage’s plans and ambitions; participate in regular supervision and annual appraisal and to lead in identifying your own development and training needs. 
• Represent The Passage in a professional manner at all times, carrying out your role to a high standard, and to always work in accordance with the aims, values and ethos of The Passage.
• Make sure The Passage’s policies are followed within Buildings & Facilities Management, particularly those for Safeguarding, Health and Safety, Data Protection and Equality and Diversity. 
• To participate in meetings, training and other events as required. 
• Undertake any other duties that may be required which are commensurate with the role. 

Desired Experience

• E1 Proven experience in leading a Buildings and Facilities Management function, including effective management of external contractors. 
• E2 Experience of developing and getting the best from a small team.  
• E3 Experience of effectively managing budgets.  
• E4 Experience of playing leading role in major projects as well as day to day operations.

Desired Knowledge

• K1 Strong understanding of Health and Safety and other legislative and regulatory requirements, ideally gained in an environment providing residential accommodation.  
• K2 Professionally recognised Health & Safety and/or Buildings and Facilities Management qualification (eg IWFM, NEBOSH, IOSH). 

We are looking for someone to provide key administrative and practical support for a range of projects. The post holder will have excellent administration and interpersonal skills, helping to ensure our projects run smoothly by carrying out tasks effectively and on time, using their own initiative to problem solve and seeking clarity where needed. They will build good working relationships within Centre for Sustainable Energy (CSE) and with external stakeholders.

Pay and conditions

• The role is permanent, full-time (37.5 hours per week).

• The starting salary for the role will be £26,450 per year.

• You will be entitled to 25 days paid holiday (plus statutory holidays).

CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more.

We will pay fees and expenses on relevant training courses.

Specific responsibilities

An applicant appointed to the role will be expected to:

• To provide administrative support for the timely delivery of project activities, accurate record keeping and robust reporting across a range of CSE projects and initiatives.

• To provide support for the planning, promotion and delivery of training sessions, external workshops and events (both online and in person).

• To play a key role in co-ordinating our support (including grant giving) for community-based organisations, including acting as a key point of contact, recording support, tracking payments, monitoring delivery, and maintaining records.

• To liaise with a range of stakeholders, potentially including community groups, local authorities, town and parish councils, and partners in our youth work initiatives.

• To represent CSE on a range of projects, in external in-person and online meetings and events.

• To support promotion of CSE projects, activities, reports and publications to ensure effective engagement with the target audience.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

Essential attributes for this role include:

• 5 GCSEs (including English) at grade A-C (or 4 or above), or equivalent

• Use of MS office applications including Word, Excel and Outlook

• Experience with Teams and Zoom for online calls / meetings

• Providing administrative support in an organisation or for a specific activity

• Working on more than one project or set of tasks at once, and being accountable for your time

• Experience of liaising with colleagues and external customer/partners

• Highly organised and able to manage time and a busy workload

• Excellent written communication skills (e.g. emails, newsletters, reports)

• Excellent verbal communication skills (e.g. online calls, telephone calls, speaking in meetings)

• Able to build strong working relationships with people (e.g. within the organisation, and in community organisations we support)

• Excellent attention to detail – even when you’re working on repetitive administrative tasks or working under pressure

• Strong teamwork is essential for this role.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

How to apply

Applications should be made on the application form, available at on our website. Your application should demonstrate how your knowledge, skills and experience relate to the person specification. CVs and supporting letters will not be considered as part of the application process. The front sheet of the application form containing personal information will be removed prior to the details of the form being read by the selection panel.

Applications should be sent by email or by post to: Reception, Centre for Sustainable Energy, St James Court, St James Parade, Bristol BS1 3LH.

The closing date for applications is 17:00 on Friday 1 May 2026.

Interviews will take place in-person at our offices in Bristol on Thursday 21 May 2026.

If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.

Vacancy type: Paid Vacancy

Function: Fundraising

Location: Head Office - Sully (Hybrid Working)

Salary: £30,113 - £32,732 per annum (depending on experience)

Contract type: Fixed term

Contract length: 9 Months

Contract hours: Full time

Weekly hours: 37.5 hours per week

Closing Date: 23/04/2026

We are seeking a Major Giving Officer to join the Income Generation Team on a Fixed Term Contract for 9 months. 

About the role:

Are you an enthusiastic and proactive person who is passionate about delivering first-class supporter care and could join Tŷ Hafan’s income generation team as a Major Giving Fundraising Officer?

This is a very exciting time to join the team at Tŷ Hafan. We have just launched our Big Ambition that when a child’s life will be short no family should have to live it alone.

This is a huge ambition that will need us to grow the money we raise significantly over the next 5 years. Major Giving is a crucial income stream for Tŷ Hafan and as Major Giving Fundraising Officer, you will be integral to supporting income growth.

In the role, you will support the Head of Fundraising and Director of Income Generation to develop and deliver the major giving programme and will support the management of major donors and potential major donors, making sure that they receive the best possible experience as a Tŷ Hafan supporter.

You’ll coordinate major donor plans, support the organisation of key events, prepare and deliver tailored communications and personally manage some donor relationships.

If you have experience of building relationships with and managing supporters, as well as experience of managing projects and events within agreed timescales and budgets, and have excellent communication and organisational skills, we would love to hear from you.

About you: 

We would love to hear from you if you:

• Enjoy building relationships and making supporters feel valued and inspired.
• Have experience managing donors, supporters, customers, or stakeholders.
• Stay organised, juggling projects and events with confidence.
• Communicate clearly and persuasively, both in writing and in person.
• Are proactive, collaborative, and motivated by delivering outstanding supporter care.
• Want to use your skills to make a real difference for children and families that Ty Hafan supports.

Please see the attached job description and person specification for more information. 

Our employee benefits:

• Holiday entitlement of 30 days plus Bank Holidays
• Group Personal Pension Scheme with an employer contribution of 5%
• Life assurance- death in service benefit
• Wellbeing support - employee assistance program, which provides a range of free services including counselling, financial and legal support.
• Unlimited access to a 24/7 online GP as well as a range of other health experts
• Healthcare Cash Plan – claim back the cost for appointments and treatment such as dental, optical or physio
• Cycle to work scheme
• Technology, mobile phone and will writing schemes 
• Discounted gym membership and shopping discounts
• Hybrid working and when onsite free secured parking.

Ty Hafan’s ambition is that when a child’s life will be short, no family should have to live it on their own. Sadly, we know that thousands of families in Wales are struggling alone through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short. We believe that no family should have to live this on their own and we are determined to walk alongside every family through life, death and beyond.

At Tŷ Hafan we are experts at caring for children with life-shortening conditions and our services support families in our hospice, in community settings, local hospitals and in families’ homes. We understand that the needs of each child and their family are unique and we know that caring for a child with a life-shortening condition is often extremely demanding. Our aim is to make sure that no one doing this is alone. Our colleagues, volunteers and supporters are crucial in the delivery of our ambition – we know that everyone plays a huge part in making sure that no family faces their child’s short life alone.

Our Vision: A Wales where every child with a life-shortening condition lives a fulfilling life, supported with the compassion and specialist care they and their family need.

Our Purpose: No family should have to face the unimaginable loss of their child alone. With children and families at the heart of all we do, we provide free care and support in our hospice and in the community, offering a lifeline throughout the child’s short life, at end of life, through bereavement and beyond.​

Our Values: At Tŷ Hafan we make a difference by living our values: Demonstrating Compassion, Providing Excellent Service, Working Together and Taking Ownership. 

Tips for candidates – all applications and interviews will be assessed using the person specification included within the job description. Please see attached candidate pack for further guidance. 

Our recruitment system will automatically time out after 120 minutes of inactivity. To ensure your application is submitted successfully, we recommend either saving your progress as you go or preparing your responses in a Word document and copying them into the application form. This will help you avoid losing any information in case of an unexpected timeout.

Please note this role is subject to the outcome of a basic DBS (Disclosure and Barring Service) check, two satisfactory references and pre-employment medical clearance. 

Tŷ Hafan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. We welcome applications from people of all backgrounds and experiences, including those from under‑represented groups. Recruitment decisions are made based on merit and aligned with our values. If you need any reasonable adjustments during the application or interview process, please let us know.

London Black Women's Project works with Black and minoritised, i.e. Global Majority, women and children who are survivors of domestic violence and abuse, providing refuge and dispersed accommodation services, with wraparound support, including intensive casework, counselling and legal advice. 

We are recruiting for a full-time Caseworker and a part-time Caseworker: Child Specialist to work across our refuges based in Haringey, as well as sessional/freelance Caseworkers to support us when we require short term cover.

You will join a busy, passionate team who are committed to providing high quality casework advice and support for women and children across our refuges, as well as safe, welcoming accommodation and associated services. 

This is a hands-on role where no two days are the same. You’ll manage the day-to-day running of a refuge, including health and safety checks, facilities management, and ensuring a safe, supportive environment for all residents. You’ll also work closely with local services and partners to make sure women can access the support they need.

We’re looking for someone who is calm under pressure, highly organised, and committed to anti-racist, anti-oppressive practice. You’ll be confident working independently, as well as part of a wider team across boroughs.

If you want to make a real difference and be part of a values-driven organisation supporting Global Majority women and children, we’d love to hear from you.

About This Job

This is an exciting training role in Army Cadet Headquarters responsible for assuring that First Responder training supported through ACCT UK for the Army Cadets is delivered in accordance with appropriate national governing bodies or appropriate awarding bodies, and that the appropriate qualifications are recorded on Westminster.

We are looking for a training professional to bring their skills, enthusiasm, and personal credibility to the team and lead on medical planning policy, process and assurance being completed.

Essential Skill

· Be an experienced trainer with a minimum of a Level 4 Teaching Qualification

· Evidence of continuing personal and professional development

· Have knowledge of the requirements of awarding bodies for the delivery of first responder

· Have a sound understanding of the role of medical support in the Army Cadets.

· Understand the legislative requirements for First Aid provision as set out by the HSE.

· Demonstrable success in establishing effective working relationships across a range of organisations at all levels

· Excellent written and verbal communication skills

Please refer to the attached Job Description for further information.

Our charity

ACCT UK is a national youth charity dedicated to improving the life chances of young people. The Combined Cadet Force Association (CCFA) is a charity dedicated to the promotion of the ideals and activities of the Combined Cadet Force in schools. Together we want to ensure that every young person has the opportunity to learn new skills, build confidence and be inspired through their cadet experience.

We want to develop the youth leadership and training abilities of adult volunteers whilst also helping young people to access cadet activities through fundraising, grant-making, developing new resources and direct support.

We strongly believe that everyone benefits when you help young people to develop their character and values through activities that stretch and mature them. We also know that when young people engage with others at a range of levels in their communities it builds confidence and improves empathy for other’s lives.

Who we are

By joining ACCT UK you will help us to reach more young people and make a greater difference and we look forward to working with you. We actively promote and encourage you to explore ideas that improve all aspects of the charity’s work in pursuit of its charitable aims.

The charities are proud of our diverse teams, with people on different working patterns, from different backgrounds and at different life-stages. Our experience has taught us that having people with different perspectives and different lived experiences leads to better outcomes for our beneficiaries. If you are wondering if our organisation is for someone like you, the answer is yes! Please apply and explain how you, your experience, your talent and your potential are the right fit for this role.

What we can offer you

In addition to your salary, we offer all staff:

· Flexible working arrangements (you agree a working pattern with your line manager).

· The ability to work both from home and from our Aldershot office.

· Personal Accident Insurance, including loss of earnings cover and death benefit.

· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).

· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).

· Good leave allowances (which are offered pro-rata for part time staff):

o 20 days annual leave plus Bank Holidays.

o Additional privilege leave, on set days each year, such as between Christmas and New Year.

o An additional five days of volunteering leave.

· Support for qualifications and personal development.

· Employee Assistance Programme.

· Season ticket loan.

· Railcard (if you are eligible)

· A caring and supportive team environment.

How to apply

Please send a CV and Cover letter that details how you meet the requirements of the job description by 2359hrs by Sunday 26th April 2026.

Interviews will be held in person during the week commencing Monday 11th May 2026.

While AI tools can be beneficial, we value the personal touch and authenticity in job applications. We encourage you to highlight your unique experience, knowledge, skills, and abilities, ensuring all information is accurate. Please use AI tools responsibly and with integrity throughout the application and selection process.

Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergo a Disclosure and Barring Service check, Right to Work check and a Baseline Personnel Security Standard (BPSS) check (one of the requirements being that applicants must have been resident in the UK for 3 years). In addition, we will follow up references.

Please be advised that this position may close earlier than the stated deadline if a sufficient number of high-quality applications are received. To ensure your application is considered, we strongly recommend submitting it as soon as possible. Candidates will be notified of the next stage in the recruitment process if they are shortlisted.

Terms & Conditions

Start date: As soon as possible
Salary: £34,692 per annum (inclusive of £3,990 Southeast Weighting)
Location: HMP Bronzefield and South London Women’s Hubs
Working hours: Full time: 35 hours
Contract: Permanent

Benefits

Annual leave: 30 days plus statutory bank holidays (if full time). All WIP staff also receive an additional 3 days leave between Christmas and New Year.

Pension scheme: WIP provides an auto enrolment pension scheme with 5% contributions from the employer and 3% from the employee.

Clinical supervision: Working with WIP can be enormously rewarding but also challenging at times. So we provide clinical supervision through a Harley Street practice, to encourage reflective practice and support the wellbeing of our team.

Employee Assistance Programme: Confidential access to a range of support and information on a 24/7 basis. Including legal advice, emotional support, practical advice and signposting.

Cycle to Work Scheme: Eligible employees can save money and spread the cost of a new bike and accessories.

Job Purpose:
This role will be based in HMP Bronzefield, leading the development and delivery of specialist domestic abuse/family & significant other support with women impacted by the criminal justice system.

Key Responsibility Areas

1. Lead on developing an effective domestic abuse/family & significant others intervention for women impacted by the criminal justice system
2. Develop effective relationships with key stakeholders to ensure a collaborative approach to addressing women’s needs
3. Provide expert advice and support to colleagues, including Women in Prison’s influencing team
4. Provide effective leadership to direct report/s, ensuring teams are managed and supported.

For the full job description, please refer to the recruitment pack.

Are you passionate about creating meaningful volunteer experiences and strengthening how volunteers are supported and managed? ​

Do you enjoy supporting and developing volunteer leaders, helping them build confidence in leading volunteers and supporting strong volunteer relationships?​

Are you able to use volunteer feedback, insight, data and best practice to develop innovative approaches that improve volunteer retention, engagement and support, helping shape the future of volunteering at Samaritans?

​​

Samaritans is looking for a dedicated Volunteer Experience Advisor to join our dynamic team and help shape the future of volunteering across our network. Our incredible volunteers run more than 200 branches and locations across the UK and Ireland. They offer their time to help to deliver our 24-hour emotional support service to callers in many ways, from answering telephones and emails, to fundraising, generating publicity, administration and finance.

​

About the Role

Our Volunteer Experience Team support over 20,000 volunteers and no two days are the same. You’ll be responsible for supporting our network of volunteers and volunteer leaders in engaging and managing volunteers, as well as involved in a variety of creative new projects helping us to provide a positive and rewarding experience for anyone that gives their time to Samaritans.

You’ll play a key advisory, analytical and development focused role, supporting volunteers and volunteer leaders on all volunteer management matters, including sensitive and sometimes complex situations. You’ll also deliver impactful initiatives and projects that strengthen and enhance the volunteer experience, helping shape the ongoing development of Samaritans’ volunteer management and support practices.

​

About the Role

Our Volunteer Experience Team support over 20,000 volunteers and no two days are the same. You’ll be responsible for supporting our network of volunteers and volunteer leaders in engaging and managing volunteers, as well as involved in a variety of creative new projects helping us to provide a positive and rewarding experience for anyone that gives their time to Samaritans.

You’ll play a key advisory, analytical and development focused role, supporting volunteers and volunteer leaders on all volunteer management matters, including sensitive and sometimes complex situations. You’ll also deliver impactful initiatives and projects that strengthen and enhance the volunteer experience, helping shape the ongoing development of Samaritans’ volunteer management and support practices.​

Contract terms

• £30,000 - £35,000 per annum

• Permanent

• Full time (35 hours per week)

• Hybrid working: Linked to our Ewell (Surrey) office
• In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month.
• We are passionate about flexible working, talk to us about your preferences
   

What you’ll be doing

• Providing expert advice and guidance to branches and regions on all volunteer management matters.
• Analysing complex or sensitive situations to identify key issues, risks, and appropriate courses of action.
• Developing and delivering initiatives and projects that strengthen and enhance the volunteer experience at Samaritans.
• Drafting clear, well-structured and professional written communications, including reports and formal correspondence.
• Supporting learning, training and resources that build confidence and capability in Volunteer Leaders.
• Contributing to the development and refinement of volunteer policies, processes and guidance.
• Supporting the fair, balanced and proportionate handling and effective resolution of volunteer concerns and complaints
• Identifying themes, risks, and organisational learning opportunities to inform continuous improvement.
• Working collaboratively with colleagues and stakeholders across the organisation.

​You’ll ideally bring:

• Experience working with or supporting volunteer, or advising on people related matters.
• Strong analytical skills and the ability to interpret complex and sensitive situations, producing analysis and meaningful conclusions.
• The ability to exercise sound judgement and take a balanced, proportionate approach.
• Excellent written and verbal communication skills
• Strong project management experience, including the development and delivery or improvement focused initiatives.
• A proactive, solutions focused and improvement-oriented mindset
• Knowledge of principles of natural justice and complaints management, and effective people resolution good practice.
• Experience of providing advice, training or support on volunteering matters.
• Experience and understanding of navigating organisational risk and safeguarding related volunteer matters .
• Report writing and presentation skills.
• Experience in prioritising workloads and working to deadlines with speed and accuracy.

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Why Samaritans?

At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.

We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.

You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.

For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure. You can also visit our careers website to access this.

We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans. 

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Apply now

If this sounds like the opportunity for you, please apply. You will be asked to some answer short application questions and to upload your CV.

​Applications close: Monday 20th April @ 09:00am

Interviews: w/c 27th April

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At Samaritans, human connection is at the heart of everything we do.

We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team.

We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through.

Job Title: Senior Customer Services Advisor
Area of operation: Resident Services
Salary: £38,022 per annum
Hours: 37.5 hours per week
Responsible to: Assistant Director of Customer Services
Pension entitlement: Company Stakeholder Scheme
Annual leave entitlement: 30 days per annum
Place of work: Based at English Rural’s Surrey office in Lower Eashing

About English Rural:

English Rural Housing Association is a leading national rural specialist working to provide affordable homes in small villages for local people.  We own and manage around 1,600 affordable properties, spread amongst 160 villages, and have a development programme of around 200 more homes.

About the role:

Are you looking for an exciting opportunity to join our customer services team and deliver exceptional services to residents? We are currently seeking a Senior Customer Services Advisor to join the team and help us embed a culture of customer excellence through our dedicated customer contact hub. As part of this role, you will work alongside technical and housing specialists to offer first-line responses to resident enquiries. In addition, you will support the Customer Services Manager in supervising and advising a team of Customer Services Advisors. This is an excellent opportunity to make a real impact in the lives of our residents while developing your career.

About you:

Are you an experienced customer services professional, ideally with a background in housing associations or property-related environments? We are looking for someone with excellent communication and interpersonal skills, who can work collaboratively and effectively in a fast-paced environment. As the Senior Customer Services Advisor, you will need to have strong administrative and organisational skills to deliver day-to-day operational activities, with supervisory experience being desirable. An understanding of property maintenance and tenancy management, along with knowledge of rural communities, is essential to succeed in this role. We are seeking a candidate who is driven to achieve excellent customer service standards and is passionate about making a positive impact on our residents’ lives. If this sounds like you, we would love to hear from you!

Please advise if there are any restrictions to your residency in the UK that might affect your right to take up employment in the UK.

Closing Date: 12pm on Monday 20th April
Interviews: Friday 24th April (in Lower Eashing)

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

English Rural Housing Association is committed to equal opportunities and values diversity in its workforce.

No agencies please.

HEAD OF EVENTS & SALES (ARTS, COMMERCIAL EVENTS, LONDON) 

Drive income, grow partnerships and unlock the full commercial potential of a dynamic arts centre and cultural hub in the heart of Shoreditch in East London.

Are you a commercially driven events leader who can turn opportunity into income? Can you lead a team to deliver growth, conversion and an exceptional client experience?

Rich Mix is East London’s home for culture and creativity, connecting diverse audiences through film, performance and community engagement.

As Head of Events & Sales, you will lead earned income growth across hires, workspaces and corporate partnerships. Reporting to the Head of Finance and as a senior member of the Management Team, you will shape and deliver a commercially focused strategy, strengthen pipeline and conversion, and lead a high-performing team to maximise revenue and impact. Your work will not only elevate our earned income but deepen the value we deliver to clients, residents and the wider community we serve.

Key responsibilities

• Lead and deliver events and sales strategy to grow income and occupancy 
• Drive business development, partnerships and repeat bookings 
• Manage the sales pipeline, forecasting and performance reporting 
• Lead, motivate and develop the Events & Sales Team 
• Oversee end-to-end delivery of hires, ensuring quality, compliance and ROI 

Benefits

• Hybrid working (up to 2 days remote) 
• 25 days annual leave (rising to 30), plus EAP and pension 

Please see the candidate pack for full details. 

For an informal and confidential discussion about the role, please contact: Katherine Anderson-Scott, Executive Director of Charisma Charity Recruitment

Closing date: Wednesday 22 April 2026

Charisma vetting interviews are being actioned on a rolling basis, please apply as soon as possible to avoid disappointment.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.

Islamic Relief Worldwide (IRW) is a faith-based humanitarian relief and development organisation working to save and transform the lives of some of the world’s most vulnerable people.  Established in 1984, with an active presence in over 45 countries, we strive to make the world a better and fairer place for those affected by poverty, conflict and natural disasters. IRUK’s focus is strengthening effective funding, mobilising for change through advocacy and awareness-raising, and strengthening programme development and delivery. IRUK works with various partners and institutions, from governments, non-governmental organisations and local authorities to grassroots communities.

Islamic Relief UK (IRUK) is recruiting for the position of Supporter Officer – Corporate Services on a fixed term maternity cover basis, to be based from its Waterloo Office, London. The organisation is currently operating to a hybrid working model.

The role will provide a comprehensive administrative and office management support to the Head of Corporate Services and the department. To establish and maintain effective communication with all departments/units and between offices and other functions of IRUK where relevant. Provide support to Corporate Services activities and projects and to help ensure effective delivery of corporate services strategy and work plan.

The successful candidate must have:

Experience:

• Substantial experience working as an Administrator/PA providing support to a Head of Department / senior manager.
• Demonstrable experience in attending and minuting managerial / executive meetings and assisting with the production of reports.
• Proven experience of working with budgets and strategy and maintaining financial records.
• Proven experience of diary and correspondence management.
• Experience of successfully providing full administrative support to a busy department including collating, monitoring and disseminating information to stakeholders.

Skills:

• Excellent organisational and administration skills. 
• Strong written communication skills necessary to draft letters, minutes, reports and other documentation.
• Strong verbal communication with an excellent telephone manner.
• Excellent interpersonal skills and confidence to deal with people at all levels.
• Flexible and adaptable with the ability to work in a changing environment and respond to different demands with a sense of urgency.

Knowledge and Qualifications:

• Advanced knowledge of Microsoft Office suite including Word, Excel and PowerPoint.
• Knowledge and understanding of using relationship management database software.
• Numerate and literate, with a good standard of education.
• Good understanding of the NGO sector.

For more information, please click on the Documents tab above to view the full Job Description.

If you are talented, reliable, service-minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment to IRW’s mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form.

For more information on the excellent company benefits we offer our employees, please visit: 

What we offer UK colleagues - Islamic Relief Worldwide

PLEASE NOTE: Interviews are expected to take place on an ongoing basis until a suitable appointment is made. We therefore may close the advert sooner than the advertised date.

Pre-employment Checks:

Any employment with Islamic Relief will be subject to the following checks:

• screening clearance
• proof of eligibility to live and work within the UK
• receipt of satisfactory references

Please note, for UK-based roles, we are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications which would require sponsorship.

Our values and commitment to safeguarding

IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme.

In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.

By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

Islamic Relief is an equal opportunities employer

Department: COO’s Office
Contract type: Permanent
Salary: Up to £115,000 per annum
Location: Home Based (UK wide travel as required)
Reports To: Chief Executive and Council Chair

The National Fire Chiefs Council (NFCC) is seeking a Chief Operating Officer to help lead the organisation through the next phase of its development. Reporting to the Chief Executive and Council Chair, Phil Garrigan, and working closely with the Board of Trustees, the COO will play a critical role in driving organisational transformation and delivery. This will ensure NFCC is well positioned to achieve its ambitious new three-year strategy and delivery plan, including preparations for the proposed College of Fire and Rescue in 2029.

This is an exciting opportunity to join a professional, responsive and agile organisation that is focused on making a real difference to public safety.

NFCC is a charity and membership organisation dedicated to making communities safer by providing national leadership, coordination and professional expertise across UK fire and rescue services. Working at NFCC offers a unique opportunity to contribute directly to public safety, national resilience and the continuous improvement of an essential public service.

Operating at the intersection of operational practice, policy, assurance and system leadership, NFCC supports fire and rescue services to collaborate effectively, respond to complex and emerging risks, and maintain the highest professional standards. We work closely with government, regulators, emergency service partners and sector stakeholders to ensure that the collective voice of fire and rescue leaders is influential, credible and evidence-led.

As a values-driven organisation and registered charity, NFCC is committed to ethical leadership, transparency and public benefit. We foster a culture that is inclusive, collaborative and rooted in service to communities. Our people are trusted professionals, empowered to lead, innovate and deliver meaningful impact, supported by robust governance, assurance and accountability frameworks.

NFCC is a modern, agile organisation with a fully remote workforce. This enables us to attract and retain talented individuals from diverse professional backgrounds, while supporting flexible, inclusive and high-performing ways of working. We place strong emphasis on wellbeing, professional development and continuous learning, recognising that our effectiveness depends on the capability, integrity and commitment of our people.

Joining NFCC means working on issues of national significance, influencing the future of fire and rescue services, and helping to strengthen the resilience and safety of the communities we serve. If you are motivated by public service and professional excellence, have a strong focus on delivery and impact, and bring experience in leading business transformation and organisational change, this role offers a challenging and rewarding opportunity to operate at the highest level of leadership.

The Selection Process

How to apply:

If you are interested in this role and think you have the skills and experience we need, please do look at the Job description on the NFCC website.

Candidates are invited to submit their CV and a covering letter setting out how they can meet the requirements set out in the job description. Please email this to the Recruitment mailbox (details found on the NFCC Website) by 23rd April 2026.

Tests for shortlisted candidates are likely to be Week commencing 4th May 2026

Interviews taking place on the 18th & 19th May 2026

NFCC is committed to safeguarding and promoting the welfare of children, young people and adults and will require a DBS check to be completed prior to commencing in post.

NFCC is committed to being an inclusive employer. We comply with the Equality Act 2010, and we believe that everyone deserves to work in safe environments that are free from bullying, harassment and discrimination, abuse, and harm, where they feel supported, welcome, and able to thrive.

NFCC acknowledges the duty of care to safeguard, protect and promote the welfare of children and vulnerable adults and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice, all staff are expected to share this commitment.