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Closing tomorrow
Harris Hill Charity Recruitment Specialists, London (Hybrid)
£14.27 - 14.27 per hour
Posted 3 days ago Apply Now
Closing in 2 days
Diocese of Southwark, London (On-site)
£34,000 per year
Posted 2 weeks ago
Closing today at 23:59
The Talent Set, London (Hybrid)
£31,000 - £33,500 per year
Posted 1 month ago

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Closing in 5 days
TPP Recruitment, London, England (Hybrid)
£17.58 per hour
Posted 3 weeks ago Apply Now
TPP Recruitment, Remote
£38000 - £41000 per annum
Posted 2 weeks ago Apply Now
Closing in 3 days
International Organization for Migration, London (Hybrid)
£36,143 per year (net but employee pays Primary NI and pension)
Posted 1 week ago
Closing in 3 days
Foodrise, London (Hybrid)
£32,000 per year, pro rata
Posted 1 week ago Apply Now
Closing in 7 days
Not For Profit People, Greater London (Hybrid)
£40,000 - £43,000 Per Annum
Posted 2 weeks ago
Closing in 4 days
IntoUniversity, London (On-site)
£30,950 per year (inclusive of £2,700 London contribution)
Posted 2 weeks ago
Page 34 of 35
Harris Hill Charity Recruitment Specialists
London (Hybrid) 3.51 miles
£14.27 - 14.27 per hour
Full-time
Temporary
Job description

Supporter Care Coordinator
Hybrid - minimum 1 day in the office (Thursday)
£14.27 per hour + holiday pay
3 month contract

I am delighted to be working with a national disability charity to recruit a Supporter Care Coordinator.

This role sits within the Mass Fundraising and Engagement team, ensuring supporters receive an excellent experience every time they interact with the charity. The Supporter Care team acts as the first point of contact for donor and supporter enquiries, providing helpful, professional and timely support.

This is a varied and fast-paced role involving supporter communications, donation processing and fundraising administration.

Key responsibilities

  • Respond to supporter enquiries via phone, email and post
  • Handle inbound and outbound supporter calls
  • Process telephone and postal donations
  • Support donation banking, thanking and financial reconciliation
  • Assist with in memory and fundraising events administration
  • Manage complaints and complex queries sensitively
  • Process supporter amendments or cancellations from third-party agencies
  • Maintain accurate records on the CRM database

About you

  • Experience in a customer service or supporter care role
  • Confident handling enquiries by phone, email and written correspondence
  • Experience managing complex queries or complaints
  • Strong attention to detail and accurate data entry/database experience
  • Ability to prioritise and multitask in a busy environment
  • Excellent written and verbal communication skills

Desirable:

  • Experience in a charity or fundraising environment
  • Knowledge of Microsoft Dynamics (D365)
  • Awareness of GDPR, Gift Aid or fundraising regulations

If you have the required experience and can start immediately, please apply without delay as applications will be reviewed on a rolling basis. 

Please note: due to the high volume of applications, we will only be able to contact candidates whose CVs have been shortlisted.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community, regardless of age, disability, gender, race, religion, sexuality or other protected characteristics.

 

Organisation
Harris Hill Charity Recruitment Specialists View profile Organisation type Recruitment Agency Company size 21 - 50
Posted on: 24 March 2026
Closing date: 28 March 2026 at 11:59
Job ref: 473561
Tags: Administration, Fundraising, Individual Giving