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Head of commercial operations jobs in London, greater london

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Bridge Renewal Trust, London (On-site)
£39,639 - £42,943 per year
Head of Finance and Commercial
Posted 1 week ago Apply Now
Dalgarno Trust, North Kensington (Hybrid)
£38,500 per year
We are looking for an inspiring and experienced Head of Fundraising and Development to join our team at Dalgarno Trust.
Posted 2 days ago Apply Now
Closing today at 12:00
Public and Commercial Services Union, London (Hybrid)
Starting salary £63,279 rising to £72,098 (London) £58,877 to £67,689 (Region) in annual increments
Posted 2 weeks ago
The Fitzrovia Partnership, London (On-site)
Up to £50,000 per year (commensurate with experience)
Posted 2 weeks ago Apply Now
Ibstock Place School, London (On-site)
£70k - 75k per year
Posted 3 weeks ago Apply Now
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Southbank Centre
London, Greater London (Hybrid)
£56,600 per year
Full-time
Permanent
Job description

We are currently looking for a  Senior Commercial Operations Manager to join our Commercial team on a permanent full time contract.

You will lead the strategic planning and operational delivery of the Southbank Centre’s vibrant outdoor commercial estate, overseeing a diverse portfolio of restaurants, a weekly food market, and seasonal pop-ups. You will be responsible for enhancing the reputation of Southbank Centre as a destination by ensuring commercial operations are delivered to consistently high standards, aligned with organisational values and visitor expectations.

Please download the attached Job Description for a full overview of this role's responsibilities.
If you are viewing on a job board, please head to our webpage to find the original advert

The annual salary stated is based on the Full-Time Equivalent (40 hours per week). If the job is part-time, the weekly hours will be stated within the advert.

The deadline for applications is 23:59 on the closing date for the job posting.

Please note, applications sent via Email or 3rd party agencies will not be considered.

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We welcome applications from all backgrounds. By attracting people with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. The Southbank Centre is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our colleagues.

Key Responsibilities

  • To oversee all operations for our outdoor commercial portfolio, ensuring the seamless delivery of our restaurants, food markets, and seasonal & ancillary pop-ups hitting targets.
  • To provide effective, inclusive leadership and line management of the Commercial Operations team, creating a positive, high-performance and collaborative culture where accountability, capability and continuous improvement are embedded.
  • To develop and drive entrepreneurial activity to the benefit of Southbank Centre, maximising operator and supplier relationships and identifying opportunities and collaborating with other departments.
  • To lead the delivery of commercial change, including operator transitions, refurbishments and compliance-led improvements, ensuring business continuity and income protection.
  • To ensure our outdoor estate consistently delivers a world-class visitor experience, aligning commercial operations with the Southbank Centre’s core values and reputation.

Skills & Experience

  • Proven experience delivering complex commercial operations within high-footfall, multi-site environments, with accountability for income, compliance and performance.
  • Experience leading teams and coordinating cross-functional stakeholders, including but  not limited to commercial, property and legal colleagues, to deliver operational and contractual outcomes.
  • Proven delivery of restaurant openings, refurbishments, transitions or closures within live hospitality environments, managing risk, continuity of trade and reputation.
  • Strong practical understanding of food and beverage operations, including food safety, licensing, planning and front-of-house/back-of-house requirements.
  • Strong financial acumen, including budget management, forecasting, financial risk assessment and tracking of project budgets and milestones.
  • Ability to manage complex, fast-paced change programmes with material commercial impact, balancing competing priorities and making sound decisions under pressure.
  • Excellent communication and negotiation skills, with the ability to influence senior stakeholders, operators and partners while maintaining control in high-pressure environments.

Benefits

As well as working at one of London's most popular and exciting  sites the successful candidate will also benefit from the following:​​​​​​​

  • A min 5%  pension contribution (going up to 9% depending on employee contribution), from day 1 of employment
  • 28 days annual leave, plus bank holidays
  • Hybrid working model depending on operational requirements
  • Enhanced sick pay
  • Enhanced family leave benefits
  • Up to 30% discounts at onsite retail, food and beverage vendors
  • Staff ticket offers for SC events
  • Free entry to Hayward Gallery
  • Free/discounted entry with other reciprocal organisations
  • Free staff yoga 
Application resources
Organisation
Southbank Centre View profile Organisation type Registered Charity Company size 501 - 1000
Posted on: 11 March 2026
Closing date: 25 March 2026 at 16:34
Job ref: SBC-0174
Tags: Commercial