Information jobs in Waltham cross, hertfordshire

Purpose of the Role:

The Senior Research, Policy and Influencing Manager will play a pivotal role in driving Cerebra’s mission to influence national and local policy and practice. You will lead on the translation of research into actionable policy recommendations, develop strategic partnerships, advocate for systemic change and influence, persuade and engage with policy makers to improve outcomes for children with neurological conditions and their families. Alongside this you will work with the Research and Information team on Cerebra’s research contracts and the development and dissemination of information.

This is a senior role requiring strategic vision, strong analytical and communication skills, and an ability to build influence across government, academia, and the third sector.

Key Areas of Responsibility:

1. Policy and Influencing  

• Identify opportunities to influence national and local policy agendas, including legislation, guidance, and funding priorities related to childhood disability and neurological conditions.
• Develop accessible and compelling policy briefings, consultation responses, reports, speeches, and presentations for a range of stakeholders, including MPs, government officials, sector partners and the public.
• Monitor policy developments across the neuro-diverse landscape and lead on timely, evidence-led responses.
• Analyse data, trends and policy developments to produce insights and recommendations.
• Translate complex ideas into clear, persuasive communications that support positive change.
• Ensure our policy positions reflect the real experiences and insights of the neuro-diverse children and families we support.
• Develop and deliver Cerebra’s policy and influencing strategy, ensuring alignment with organisational goals and research priorities.
• Develop and deliver influencing campaigns in partnership with Communications team.
• Work closely with the Communications Team by contributing to the drafting of responses to media enquiries on our policy and influencing work and act as the media contact if required.
• Liaise with the Legal Rights Team to assess the impact of current or proposed policies in terms of their actual or potential effects on children with neurological conditions at both national and local levels, and for their input into consultation responses.

2. Engagement and Relationship Building

• Build and maintain strong strategic relationships with decision-makers across government departments, policymakers, NHS bodies, local authorities, professional associations, and sector partners.
• Represent Cerebra at meetings and events, including engaging with MPs, civil servants, policy forums, advisory groups, and cross-sector coalitions and other key influencers, or brief the CEO or Directors if attending.
• Work closely with internal teams to ensure our policy and influencing work is grounded in practice and informed by those delivering services.
• Work closely with the Communications Team to ensure consistent, impactful messaging.

3. Research and Information

• With one of our Lead Research Officers leading, you will oversee the tendering process and delivery of our research contracts.
• Working with our Information Development Officer to ensure that we maintain our PIF Tick accreditation for our information resources.
• Carry out high-quality research and analysis.
• Use findings from Cerebra-funded and external research to produce policy briefs, consultation responses, and evidence-based recommendations.
• Alongside our Lead Research Officers carry out horizon scanning to identify emerging trends, challenges, and opportunities in child health, neurodiversity, and public service delivery.

4. Budgeting, monitoring and forecasting

• Working with the team and Director to set income and expenditure budgets for Corporate, Philanthropy, Legacy and Trust & Foundations to assist with any funding applications.
• Monitoring and reporting on income and expenditure and KPIs throughout the year.
• Providing quarterly income and expenditure re-forecasts.
• Ensuring all relevant information is recorded in line with charity, fundraising and data legislation and best practice.

5. Line Management

• Line management responsibilities for a small team, currently comprising of 3 staff.
• Be responsible for the day-to-day management of the team.
• Complete regular supervision and team meetings.
• Provide effective performance management to the team.
• Promote a positive and inclusive team culture aligned with Cerebra’s values.

6. General

• Monitor and evaluate the impact the areas of work that leading on.
• Support collaboration across the different Cerebra teams.
• Experience using Client Relationship Management (CRM) systems or similar digital tools for recording and tracking work.
• Uphold Cerebra’s Data Protection Policy and all relevant confidentiality and safeguarding policies.
• Carry out any other reasonable duties in line with the needs of the team and organisation.

Please see attached job description for person specification.

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

At Breast Cancer Now, we’re looking for a creative and proactive media and PR officer to join our ambitious team, as we continue to leverage our being the ‘go-to’ press office for breast cancer and position the charity as ‘determined leaders’ in our field.

This varied and exciting role plays a critical part in helping the charity build its profile through effective and compelling PR and media relations. The post holder will plan, deliver and respond to opportunities across all areas of the charity’s work, from highlighting our world-leading breast cancer research and raising awareness of our public health messaging to promoting our fundraising appeals, brand development, support services and supporting our policy and campaigning work.

The post holder will work closely with a variety of internal and external stakeholders, including people with lived experience of breast cancer, our nurses, researchers, and corporate partners, alongside building strong and trusted relationships with national and regional journalists to secure high-quality targeted media coverage. Every day will be an opportunity to make a positive difference for anyone affected by breast cancer.

About you

An excellent communicator, you’ll have a strong working knowledge of the UK’s media landscape and experience of delivering impactful results in a fast-paced environment.

You’ll be innovative, creative and sensitive in your approach to raising the profile of the charity and all its areas of focus, bringing fresh ideas to engage the media and always ensuring patient voice is at the heart of our work.

You’ll be confident in building trusted, influential relationships with journalists and leverage compelling coverage across all national, consumer, regional and tradeprint, broadcast and online media through these. You’ll collaborate with internal colleagues from across the charity to deliver powerful results, and work closely with external partners, researchers, and service providers. You’ll also play a pivotal role in supporting the smooth running of the media and PR team, including through being responsible for the day-to-day liaison with external suppliers (eg media monitoring) and overseeing the collation of information for key reports (including CEO report to Board of Trustees).

With an instinct for what makes a good news story, you’ll be adept at juggling priorities and deadlines and thrive in an exciting and fast-paced press office, where you’ll be well supported by our talented and welcoming team.

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria.

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date Wednesday 15 April at 09am

Interview date week commencing 20 April

We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.

About the role:

At Single Homeless Project (SHP), we believe that the right technology can be transformative - not just for our teams, but for the thousands of Londoners we support every year. As our IT Helpdesk Officer, based in Kings Cross, you will be at the heart of ensuring every colleague has the tools, systems, and support they need to deliver life-changing work. From maintaining a smooth and stable IT service across all our locations to working closely with third-party providers, you’ll play a crucial role in keeping our organisation connected and effective.

This is a role where every day brings variety. You might be resolving a technical issue for a frontline worker in one of our services, managing system access to ensure our security standards remain high, or travelling across London to set up IT equipment in a new location. You’ll be involved in the delivery of projects and system implementations, from launching new contracts for internet and telephone services to helping integrate innovative solutions that keep us moving forward. Your knowledge of Office 365 security, cloud management, and best practice in IT support will be key to helping us work smarter and achieve more.

In joining SHP, you’ll be part of an organisation that invests in your development and offers real scope for progression. As you grow your technical expertise, you’ll also see the direct results of your work - supporting the people who make a lasting difference for those experiencing homelessness. This is more than an IT role; it’s an opportunity to be part of a mission, ensuring our teams can focus on what matters most: changing lives across London.

About you:

• Experience in Providing 1st and 2nd line IT support over a number of channels including face to face, phone, email, text, chat and video. 
• Excellent verbal and written communication skills. 
• Strong organisational skills and shows enthusiasm to all duties. 
• Ability to manage issues and questions via a ticketing portal, updating clients in a timely manner and following tickets through to resolution. 
• Experience in troubleshooting hardware including cloud servers, desktops, laptops and network equipment. 
• High level of personal organisation with the ability to plan and prioritise own work. 
• Has experience in Microsoft applications like Microsoft Dynamics CRM. 

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Please note we will be reviewing applications and inviting suitable candidates to interview (via Microsoft Teams) as applications are received. Therefore, please submit your application as soon as possible as we reserve the right to close the advert early if a suitable candidate is identified.

To be considered remove your name and other personal details from your C.V. before uploading. 

This post will require a DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted or progressed.

We are looking for a compassionate and knowledgeable Information & Advice Generalist Adviser to join our team at Age UK Bromley & Greenwich.

In this role, you will provide vital information, advice and practical support to older people, their carers and families, helping them to navigate challenges around welfare benefits, housing, care and other key areas of later life.

You will work directly with clients through appointments, telephone and email, as well as taking part in outreach and occasional home visits. This is a varied and hands-on role where no two days are the same, requiring strong communication skills, attention to detail and a calm, empathetic approach.

Alongside delivering advice, you will support casework, maintain accurate records and work closely with colleagues, volunteers and partner organisations to ensure a joined-up service.

This is an opportunity to make a real difference, supporting older people to understand their rights, access the support available to them and feel more confident and in control of their lives.

Location:  Hybrid working - Part London office-based and part home working. The post holder will work a minimum of one day a week in the office. 

Salary:  £47,925 per annum 

Hours: 35 hours per week 

Closing date: Tuesday 14 April 2026 at 10.00am 

Interview date: w/c 20 April 2026 

This is a permanent role. 

Who we are looking for 

Breakthrough T1D is the UK’s leading type 1 diabetes charity, dedicated to funding research, advocating for change, and supporting the T1D community. A year into our exciting rebrand from JDRF to Breakthrough T1D, we’re looking for a Senior IT Manager to help us build on this momentum.

Technology sits at the heart of how we deliver that mission—and we’re looking for a Senior IT Manager who can take us into our next chapter. You’ll have the autonomy to set direction, make decisions, and build an IT environment that’s robust, secure, and future‑ready. 

A natural collaborator you’ll support cross organisational projects, taking the lead on all IT initiatives, alongside supporting staff to upskill across a range of IT packages.

This is the ideal role for someone who can see the big picture while happily keeping the day‑to‑day operations running smoothly. 

Experience required 

You’ll have previous experience of: 

• Management of digital systems, in particular Microsoft 365 

• Digital project management/rollout of digital systems 

• Providing IT/digital support to multiple teams across an organisation 

• Management and development of good relationships with external IT support services and suppliers

• Co-ordinating training for multiple teams, and mitigate against the risk of cyber attacks

• Involvement with management of digital systems (CRM, website) 

• Cybersecurity systems and training 

• Drafting IT policies/documentation 

About Breakthrough T1D 

Breakthrough T1D is the world’s leading charitable research funder into type 1 diabetes, improving lives until we find the cure. We are dedicated to our 400,000 strong type 1 community in the UK and work closely with our international affiliates across the world, including the US, Canada and Australia. 

You will find a vibrant atmosphere and spirited team at Breakthrough T1D, always striving to make a difference to people living with type 1. 

Employee benefits 

As an employer we offer: 

• Hybrid working arrangements 

• Flexible working and will consider compressed hours 

• Generous annual leave entitlement – 25 days per year plus bank holidays for full-time staff with leave increasing after three and five years’ service 

• Health cash plan that allows you to claim for some treatments such as dental, optical and physiotherapy treatment 

• Season ticket and cycle loan 

• Pension scheme 

• Family-friendly policies – maternity, paternity, adoption and shared parental leave at enhanced rates 

• Personalised training to suit your career aspirations and professional development 

Breakthrough T1D is an equal opportunity employer, we welcome applications from all individuals regardless of race, gender, disability, religious belief, sexual orientation or age. 

BGCI Vacancy Announcement

Position Summary

Botanic Gardens Conservation International (BGCI) is seeking to appoint a Membership Information Management Officer who will play a key role in the delivery of the Botanic Gardens Conservation International (BGCI) 2025-2030 Strategic Framework and membership programme, supporting member engagement, data and information management, and utilisation of the BGCI global information systems. This role ensures the accuracy and integration of member and garden data across CRM systems, supports conservation services for members, staff and internal projects and contributes to the wider success of the BGCI global network.

The Membership Information Management Officer requires a strong blend of information management, CRM administration, data and information analysis, and member engagement skills, combined with the ability to work in a global conservation organisation.

Title of post: Membership Information Management Officer

Job Purpose: Provides information management to support the membership programme

Reports to: Head of Membership and Conservation Services

Contract Type: Full-time (35hrs/week)

Duration: 3-year contract

Location: BGCI Offices, Kew, London; Hybrid *

Remuneration: Officer F2 grade, recruitment range £27,500 - £30,000.

*Please note that our temporary office address in 2026 is in Putney, London

About BGCI

Botanic Gardens Conservation International (BGCI) is the largest global plant conservation network with over 950 member institutions in more than 120 countries. BGCI plays a key coordinating role, facilitating collaboration between botanic gardens and other conservation organisations, and supports the development and long-term functioning of botanic garden networks. BGCI ensures that local expertise contributes to global impact and mobilises funding and technical assistance for practical conservation efforts worldwide.

Person Specification

BGCI is seeking to appoint a detail-oriented information management professional with experience supporting membership, donor, or partnership programmes within a conservation, scientific, or not-for-profit environment.

Application Process

If you are interested in this role, please send us your CV and a cover letter (two pages maximum), explaining your motivation for the role and providing examples and evidence of how you are suitable for the position. Please also confirm in your letter that you are eligible to work in the UK.

Please note that the role is UK based so you must be eligible to work in the UK. We are unable to provide sponsorship for this role. Please confirm in your cover letter that you are eligible to work in the UK. Please send your CV and cover letter to

Closing date for applications is 27th April 2026

The interviews will be conducted online in the week commencing 1st June 2026

We also ask all applicants to complete a short Equality and Diversity Monitoring Form - please click on this link BGCI Equality and Diversity Monitoring Form – Fill in form

BGCI is committed to putting equality, diversity and inclusion at the heart of our organisation. We are committed to ensuring a working environment in which all individuals are free from discrimination and in which opportunities are equal to all. We encourage applications from all sections of the community, particularly those underrepresented within our secto

Barnet Mencap is a charity based in Finchley that provides support and runs a multitude of projects for people with learning disabilities and/or Autism. We are dynamic, enthusiastic, diverse, and committed to equal opportunities and the safeguarding of children and adults at risk. 

There is currently a vacancy within our Project Support Team for someone with strong communication and IT skills, with a creative streak, who enjoys a challenge. Please view the Job Description and Person Specification for a better idea of what the role entails and what we’re looking for.

The successful candidate will have:

• good interpersonal skills working as part of the administrative team 
• high attention to detail and a high standard of literacy
• excellent organizational skills working in a timely manner
• be confident and flexible, acting as the public voice of Barnet Mencap

To apply, please send your CV alongside a covering letter explaining how you meet the criteria on the person specification. 

The successful candidate will be required to complete an enhanced Disclosure and Barring Service application in line with Section 115 of The Police Act 1997. 

Closing Date:Thursday 16th April 2026

Interview Date: Thursday 23rd April 2026

Prospectus is delighted to be supporting a world-leading conservatoire in London to recruit for a Student Information System Solutions Architect on a 12-15 month contract. This role will be based from their site in London (South Kensington) and remotely.

Key responsibilities will include architecture & solution design, development & integration, data migration support, technical leadership & governance, testing & deployment support and documentation & knowledge transfer.

The successful candidate will bring strong experience in system integration, solution design, and software development within enterprise environments. You will have previous exposure to Student Information Systems transition projects and experience with data migration methodologies, SQL, and relational database concepts.

To apply please submit your CV only in the first instance. You may also be asked to complete a supporting statement if you do progress further in the recruitment process.

Please note: Applications and interviews for this vacancy will be on a rolling basis therefore we encourage candidates to apply ASAP and we reserve the right to close the role before the advertised closing date.

As a specialist Recruitment Practice Prospectus are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invest in your journey as a candidate and are committed to supporting you in your application.

Regenerate is looking to recruit a highly organised, efficient and focused Grants fundraiser & Information Manager. Regenerate is 100% self-funded through fundraising endeavours, and so as Grants Manager you will be an integral part of our operations. The role is all about thinking creatively and securing funding through applications to Trusts and Grant giving bodies.

Regenerate is a youth charity established to work with young people who live on housing estates in Roehampton and Putney and the surrounding areas.

Regenerate inspires and supports young people by building strong, lasting relationships and creating life-changing opportunities; helping them grow in confidence, make the best of their lives and impact the world for good.

Regenerate does this through 3 key services: Youth and Community, Mentoring and Coaching, and Employment through our social enterprise The Feel Good Bakery.

The Grants Manager position requires someone with an attention to detail and ability to prioritise and multitask effectively. It requires an ability to think creatively and efficiently deliver applications and reports, keeping to strict deadlines. In addition, you may be required to support our other areas of fundraising.

To do this, you must be able to understand the impact of Regenerate’s work and creatively demonstrate its worth to a variety of current and potential stakeholders. You must also be able to accurately keep records and ensure data on applications, reports and other fundraising sources is well managed. In addition, you may be required to support the other areas of fundraising.

Please read through the attached job pack for the full perks, role, and person specification. To apply, please complete an online application form linked above.

KEY RESPONSIBILITIES

User Support (1st & 2nd Line)
• Provide support via helpdesk, email, phone and in-person.
• Troubleshoot issues with Windows devices, peripherals and business applications.
• Support staff using Microsoft 365 Apps including Word, Excel, Outlook, Teams, SharePoint and OneDrive.
• Assist onsite and remote users with secure access to systems and services.
• Configure laptops, desktops and mobile devices (iOS & Android).
• Troubleshoot user phone issues

Systems Administration
• Assist administration of Microsoft Windows Servers in a domain environment, Active Directory, Group Policy, Entra-based AAD, and Intune.
• Support identity and access management including users, groups and permissions.
• Help maintain virtualised infrastructure (e.g. Hyper-V).
• Perform routine maintenance including updates, patching and monitoring.
Cloud Services & Microsoft 365
• Support Microsoft 365 services and administration.
• Assist with user provisioning, licensing and permissions.
• Support security controls and endpoint management.

Networking & Infrastructure
• Assist with network troubleshooting and device connectivity.
• Support switches, Wi-Fi infrastructure and basic firewall configuration.
• Contribute to infrastructure upgrades and improvements.
• Manage and monitor Backup systems

Web & Payment Systems
• Provide basic support for WordPress websites and hosting environments.
• Assist with troubleshooting online payment systems and liaising with providers.
• Support continuity of online services.

General IT Operations
• Maintain documentation, procedures and IT asset inventories.
•
Support onboarding/offboarding including device setup and account creation.
• Assist with IT projects, upgrades and rollouts.
• Liaise with external vendors and service providers.

Data Management & Security
• Understanding of the Principle of Least Privilege and applying minimum access required.
• Knowledge of data retention practices and secure lifecycle management.
• Familiarity with roles-based security models for systems and applications.
• Understanding of GDPR principles.
• Awareness of the protection and handling of personally identifiable data (PII).
• Managing and monitoring the organisation’s anti‑virus and anti‑malware solutions.
• Ensuring endpoints are protected, up‑to‑date, and compliant with security policies.
• Responding to alerts, quarantined items, and potential security incidents.
• Assisting with threat prevention measures, including application updates, secure configuration, and vulnerability mitigation.
• Supporting wider organisational security practices to maintain a safe and compliant technology environment.

Work Experience

• Significant proven experience in an IT support environment.
• Experience supporting Windows desktop environments.
• Experience supporting Microsoft Office / Microsoft 365 Apps.
• Experience administering Microsoft 365 and Active Directory.
• Experience within a charity or membership organisation (desirable).
• Experience supporting hosted websites and online services (desirable).

Qualifications & Professional Development

• Microsoft Certified Professional (MCP) qualification (achieved within the last 10 years), or equivalent Microsoft certification.
• Additional Microsoft, networking or cloud certifications (desirable).

Lumos Foundation works to realise every child’s right to a family by transforming care systems around the world. Our vision is a world in which all children grow up in safe and loving families within supported communities.

Working globally with governments and partners, Lumos drives systemic reform to help children thrive in families rather than institutions. Over the next 10 years, we aim to help 500,000 children transition to family-based care and prevent 10 million from experiencing family separation.

Position

This is a newly created role leading Lumos’ AI, data, and technology agenda. You will shape our digital direction while ensuring systems, data, and tools are secure, effective, and aligned with organisational growth.

Working closely with our outsourced IT provider (who manages day-to-day operations), you will provide strategic oversight, governance, and continuous improvement across systems, data, and AI.

The role will suit someone who can bridge strategy and delivery, bringing both structure and innovation to a global, mission-driven organisation.

Requirements

• Experience leading or overseeing IT, data, or digital functions
• Strong understanding of systems, cloud environments, and integrations
• Experience in data governance, reporting, and analytics (e.g. Power BI)
• Knowledge of cybersecurity, IT governance, and risk management
• Familiarity with AI tools and responsible AI practices
• Ability to communicate technical concepts clearly to non-technical stakeholders
• Strong stakeholder management and cross-functional working

Desirable: international experience, digital transformation exposure, GDPR knowledge

Other Information

• Closing date: 3 May 2026
• First round interviews: 15 May 2026
• Second round interviews: 22 May 2026

This role is hybrid, based in London.

Please note:

• Only candidates with the right to work in the UK will be considered
• Candidates must be based in the UK
• Only shortlisted candidated will be contacted

We offer a supportive and inclusive environment with strong benefits, including annual leave, pension, and learning opportunities.

Lumos is committed to safeguarding and promoting the welfare of children and adults at risk. All roles are subject to appropriate checks.

About the Roundhouse:
Roundhouse is an iconic music and arts venue in Camden. Since the 1960s we’ve opened up space for creativity to empower people and communities – day in, night out. We’re on a mission to raise the creative potential of the UK so we give young people and artists the space to experiment, develop skills and be part of incredible moments that go down in history.

The Role

The Systems Support Lead will support the Roundhouse as it develops its use of technology and IT systems. You’ll be supported by the Senior IT Operations Manager and Senior Product Owner to provide excellent technical support to all of our staff, clients and audiences, and assist with the development of a small team of Junior IT Technicians. You will identify issues, and create and execute solutions to technical problems, and contribute to the maintenance and wellbeing of our digital ecosystem. 

This role will take ownership of our internal and external IT support services, and will be immersed in the day-to-day operations of our venue and creative spaces. This is a hands-on role, and will definitely not be your average desk job. We are looking for a motivated, friendly individual keen to learn more about IT and develop their practical skills.

This role will be line managed by the Finance & Business Performance Director, with supervision from the Senior IT Operations Manager. You will be required to work onsite to provide efficient and effective support to the organisation. Some weekend and evening work will be required according to business needs.

About you:

This role would be ideally suited to an individual with some experience working in an IT support role, who is looking to take on some additional responsibilities in a dynamic and vibrant environment. As a frontline member of staff, you’ll be comfortable working with a variety of people and personalities, with varying levels of IT knowledge and experience. You’ll have a natural curiosity about technology, a keen problem-solving ability, and a calm presence when things aren’t working.

We welcome applications from people who feel they can bring their own skills, experiences and ideas to the table and empower those around them to do the same. We encourage those currently underrepresented across the cultural sector and all intersections of our diverse society to apply.

The successful candidate must have a current and acceptable DBS check, or be willing to undertake one due to the nature of the role. 

For more information please download the full job description from our website and if you would like to apply, and feel you have the skills and experience we are looking for, please click “Apply Now” to complete your application by 8th April, Midnight.

Contract: Fixed Term (2 years)

Hours: 35 hours per week (excluding breaks)

Salary: £40,000  per annum 

Application Deadline: 8th April, Midnight

Interviews: w/c 20th April

Benefits:

• 25 days’ holiday per year plus bank holidays pro rata, increasing after 2 years service up to 30 days

• Ability to buy up to 3 days annual leave

• Pension scheme

• Cycle to Work, Tech  and Home Scheme

• Season Ticket Loan

• Employee Assistance Programme (EAP)

• Health Cash Plan

• Group Life Assurance

• Staff discount at our bar and café

• Complimentary staff tickets

• Enhanced Maternity, Paternity and Adoption leave

• Staff networks, forms and social groups

All personal data submitted to the Roundhouse in the form of personal details forms is used for recruitment purposes and equal opportunities reporting only. By submitting a personal details form, you consent to the Roundhouse retaining your personal data for these purposes. Personal details forms contain your name, address and details relating to your gender, religion and nationality. All forms are anonymised before use. In accordance with GDPR all information submitted by unsuccessful applicants will be deleted within six months. 

About Kinship

We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to. 

Together, let’s commit to change for kinship families.

About the role

The Senior Advice Worker – SEND will be the specialist and subject expert in Special Educational Needs and Disabilities and kinship care. You’ll provide 1:1 advice directly to kinship carers on all issues that impact on their caring role.

You will often be supporting kinship carers in high crisis. It will be part of your job to calm a situation quickly and support people to communicate what they need so you can provide personalised in-depth advice.

You’ll provide advice by phone, video calls and email, but you’ll also need to be able to respond to text, WhatsApp and online chat and other channels as we develop the service.

You’ll specialise in providing advice and information to enable kinship carers to support children with SEND needs, including speech, language and communication difficulties, social, emotional and mental health challenges, specific learning difficulties, and autism.

This will include advice and casework to support kinship carers to navigate the education system, understand Education, Health and Care Plan processes and access support from schools, children’s services and CAMHS.

As subject expert, you’ll provide expert input to the development of written information and resources and the development and delivery of specialist training for kinship carers.

Key responsibilities include:

• Respond to enquiries through a range of incoming channels. This includes taking calls on our advice line, as well as responding to enquiries submitted through our website, via internal referral or other channels.
• Provide high quality advice and information to kinship carers on their rights, entitlements and responsibilities in relation to welfare benefits, local authority allowances, support from children’s services, relevant legal orders, sources of educational, parenting and legal support and other issues that may be required.
• Assess vulnerability and risk to prioritise and respond to kinship carers’ issues in a timely manner.
• Research individual cases and identify possible courses of action.
• Address all safeguarding concerns in line with policy.
• Facilitate access to our advice service for people with diverse needs, e.g. by using appropriate translation services or assistive technology.
• Adapt communication style to respond appropriately to differing needs.
• Provide advice in a format that is manageable and understandable for the individual kinship carer.
• Apply agreed Kinship models of practice as appropriate, e.g. taking a trauma-informed approach.
• Provide specialist advice and casework on SEND-related issues. This may involve:
  • providing additional advice or support to enable a client to take action
  • undertaking follow-up action on behalf of the client to move the case on, e.g. negotiating with third parties
  • taking on complex casework to pursue significant outcomes for the client or strategic impact for all kinship carers

• Proactively update colleagues across Kinship on relevant updates in the SEND landscape, providing guidance to teams.

• Work closely with training colleagues to develop, create and occasionally lead training sessions to support kinship carers to navigate the SEND system.

Essential requirements include:

• Minimum of 2 years’ recent experience of delivering in-depth advice work on complex social welfare legal issues (e.g. benefits, housing, education or social care) to members of the public.

• Experience of giving both telephone and written advice.

• Either significant knowledge of and expertise in the SEND system and SEND-related issues, with the ability to develop expertise in kinship care advice; or, Significant knowledge of and expertise in kinship care advice, with substantial knowledge of SEND-related advice issues and the ability to become an expert in SEND advice for kinship carers.

• A demonstrable knowledge of relevant sources of advice and information. 

• Knowledge and evidence of good understanding of safeguarding issues and good practice.

• Proven understanding of the importance of confidentiality and a non-judgmental approach.

• Experience and confidence in development of resources

• Experience of effective management and supervision of staff, projects and/or services.

• Experience using Case Management Systems and/or Customer Relationship Management (CRM) platforms.

What we offer you:

• Flexible working - we understand how important it is to balance family and work life.
• ​30 days annual leave, plus bank holidays (1 April to 31 March) pro rata (3 to be taken at Christmas shutdown)
• Employee Assistance Programme (24/7 confidential advice line and counselling)
• Charity Worker Discounts.

Key dates:

• Application deadline: Monday 20 April 2026, 12pm
• First interview: w/c 4 May 2026 (online)
• Second interview: w/c 11 May 2026 (if required)

How to apply:

Please apply for the role of Senior Advice Worker - SEND by sending a CV and answering the questions below. The deadline is 12pm on Monday 20 April 2026. Any applications arriving after the closing date will not be considered for shortlisting unless there are exceptional reasons. Please ensure you have read the application timelines.

Please provide a cover letter answering the following 4 questions (up to 250 words per answer):

1. Give an overview of how your experience, qualifications and training equip you for the role of Senior Advice Worker - SEND.
2. Explain why you want to work for Kinship.
3. What are the key skills and personal attributes that you would bring to the role?
4. What do you see as the most significant advice issues confronting kinship families navigating the SEND system?

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work.   We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us. 

The Programmes Coordinator plays a central role in delivering our community-based services. You will coordinate and support the delivery of programmes, peer-support groups, drop-ins, and activities, while managing referrals and supporting accessible, person-centred service delivery.

ALAG is a user-led, pan-London membership charity supporting autistic adults without a learning disability. The Autism Hub sits under ALAG and provides advocacy, peer support, counselling, advice, activities, and training—connecting people to services that improve wellbeing and quality of life.

Key Responsibilities

• Coordinate referrals, assessments, and service allocation
• Organise groups, drop-ins, and community activities
• Support delivery of counselling and advocacy services
• Manage schedules, bookings, venues, and online sessions
• Handle enquiries, inboxes, and appointment coordination
• Maintain accurate records and support reporting (GDPR compliant)
• Support service users with access, adjustments, and signposting
• Liaise with staff, volunteers, and external partners
• Monitor capacity and escalate risks or issues

About You

Essential

• Experience in administration, coordination, or similar role
• Experience in community, voluntary, health, or social care settings
• Understanding of autistic/neurodivergent needs
• Strong organisation and communication skills
• Confident IT skills (databases, email, online platforms)
• Commitment to inclusive, person-centred practice

Desirable

• Lived experience of autism
• Experience coordinating groups or supporting volunteers
• Knowledge of local services

Additional Information

• Community-based role with some evening/weekend work (with notice)
• Training and development provided