Upload your CV
Save time when you spot your dream job. Upload your CV with ease.
260
Information and advice volunteers jobs
Page 18 of 18
Job description
As Service Manager, you will lead Visiting Housing Support services in South West Edinburgh.
You’ll lead a team of eight staff and support people who are homeless, at risk of homelessness or in unsuitable accommodation. The support will focus on empowering people to sustain their tenancies and live well in stable housing.
You’ll be managed by the Head of Services and work within a peer group of 7 other managers across the organisation. This service is delivered in partnership with Right There and you’ll work with colleagues across the partnership, sharing a responsibility to develop and embed our partnership approach.
Overview
This service is commissioned by City of Edinburgh Council and is in year 2 of a 10 year contract. Your team will support 300-400 people each year through phone support, direct meetings in people’s homes, running drop in sessions and visiting shared houses and other temporary accommodation. Your team will help people understand how to bid for housing; help them access benefits; signpost services to help them with additional concerns including mental health support; and, when the time comes, your team will support them to set up their tenancy in a sustainable way.
Responsibilities
Your responsibilities are in four parts:
- Leading a team
- Delivering the service
- Partnership working
- Upholding the values and culture
Leading a team
You will lead and line manage a team of eight practitioners and administrative support creating a high-performing, values-led culture where staff feel motivated, supported, and clear in their roles.
- You will take a lead role in the recruitment, onboarding and induction of new staff, ensuring they are equipped and confident from the outset.
- You will provide constructive feedback in real time as well as supporting staff through performance conversations, annual appraisals, and coaching. And, you’ll build a resilient team that can manage complexity, deliver high-quality support, and respond appropriately to safeguarding and risk.
- You will recommend and organise training for your team and for individuals.
- You will be a conduit for organisational wide information, ensuing staff feel supported and understand the bigger picture
- Hold registration / You will maintain required professional registration in line with SSSC requirements.
- You will participate in the on-call rota, responding to incidents and providing out-of-hours guidance and decision-making
Delivering the service
You are responsible for all aspects of service delivery, from referral to sign off and everything in between.
- You will generate referrals and oversee the referrals we receive, ensuring they are appropriate for our service and allocated on the basis of need and capacity. Through regular case reviews and audits, you will ensure practice is trauma informed and focused on outcomes.
- You will lead on compliance and reporting, using internal and external systems to track performance and report on contractual requirements. You will use our case management system In-Form to ensure accurate, up-to-date recording that clearly evidences support, progress, and outcomes.
- You will manage a budget for expenses, training and project costs.
- You will ensure compliance with Care Inspectorate and SSSC standards, maintaining strong casework quality, accurate recording, and effective reporting across the service.
- You will be the lead on safeguarding and managing risk, supporting staff to manage complex situations safely, with appropriate escalation and shared responsibility.
- You will use data and learning to strengthen performance, drive improvements, and embed a consistent, high-quality approach across the service.
- You will identify funding opportunities and support the development of funding applications
Partnership working
Partnership working is key to the success of this role and this service. You’ll play a key role in developing partnerships and continuously improving the service—working closely service providers in the local area, the local authority and other stakeholder to strengthen collaboration, identify opportunities to provide support, and drive better outcomes for the people facing homelessness.
The key partnership however, is the relationship with Right There.
Four Square work with Right There to deliver visiting housing support in the West of the city. Right There are the lead partner and provide the service in the North West, while Four Square operate in the South West. We share some resources and benefit from the support and guidance of a Locality manager based in Right There. This is year two of a ten-year partnership and you will work with colleagues in Four Square and Right There to enhance the partnership and reap the benefits of cross organisation working.
Three of your team are employed by Right There and you’ll work to ensure seamless management of these staff. You’ll also lead and participate in joint training as well as reporting performance into the partnership.
Upholding our values and culture
Our values are the essence of what we do. As well as delivering a service, as a leader, you are expected to use our values to elevate the service you manage. This means that you demonstrate ambition, empowerment, integrity and respect in all that you do. And, that you use these values to ensure the service is innovating, responsive and truly has an impact on people experiencing homelessness.
Alongside our values, Four Square promotes a culture based on trust, leadership and curiosity. It’s important that, as a leader, you role model these behaviours, including:
- Trust – starting from the belief that everyone has good intentions
- Leadership – supporting everyone to lead by what they say and do
- Curiosity – encouraging everyone to be interested in what we do and why
Shared accountabilities
Alongside other managers, you will:
- Ensure compliance with legislation and standards
- Contribute to organisational performance and reporting
- Support organisational learning and improvement
- Be visible, accessible, and engaged across services
Person Specification
Skills, Values and Attributes
- Ambitious for people experiencing homelessness; empowers better futures
- Values-led leader who motivates, challenges and supports staff
- Confident managing complexity, risk and safeguarding
- Committed to high standards, quality and continuous improvement
- Acts with integrity and respect
- Builds strong relationships with people, staff and partners
- Clear communicator who gives direction and holds accountability
- Organised and able to prioritise competing demands
- Confident decision-maker in complex, high-risk and multi-agency contexts
- Strong coordination skills across systems, deadlines and priorities
- Understanding of homelessness
Qualifications and Experience
- SVQ Level 4 (or working towards), or SVQ Level 3 meeting SSSC requirements
- Membership of the Protection of Vulnerable Groups (PVG) scheme.
- Relevant qualification in Housing, Social Care or related field (desirable)
- Experience managing or supervising staff, including performance conversations
- Experience supporting people with homelessness or complex needs
- Strong knowledge of risk, safeguarding and trauma-informed practice
- Confident using case management/reporting systems (e.g. In-Form, ECCO)
- Experience of multi-agency and partnership working
- Experience overseeing complex casework
- Experience in service development and inspection readiness
On-Call Requirements
- Will participate in an on-call rota covering one week in four and annual leave cover when required, including evenings, weekends and occasional overnight cover
- Able to respond to incidents, provide guidance and make decisions in a timely manner while on-call
- Flexible and responsive to the needs of the service
The person will:
- Attend and participate in Monthly reflective practice groups.
- Attend, prepare for Quality Assurance Meeting
- Attend Quarterly Care Inspectorate service self-Assessment Meetings
- Facilitate Monthly meetings with staff teams, recording meeting minutes and uploading documentation.
Download the job pack to find out more about the role.
Key Dates:
- Closing date: 15.05.2026
- Shortlisting complete: 20.05.2026
- Interview invites issued:21.05.2026
- Interview dates: Tuesday 26.05.26 and Wednesday 27.05.26
Application Instructions
Please apply with a CV (no more than 2 pages); and a covering letter outlining why your skills, experience and values make you the right person for this role.
Organisation
Registered Charity 
51 - 100
Posted on: 01 May 2026
Closing date: 15 May 2026 at 17:00
Job ref: VHS Manager
Tags: Housing, Homelessness, Governance / Management
The client requests no contact from agencies or media sales.
Does something look incorrect in this job listing?
Thank you!
Hatfield, Hertfordshire (On-site)
Stevenage, Hertfordshire
£24,366 per annum (pro rata for part time)
Full-time or part-time (Full time 37.5 hours (Part-time from 22.5hrs considered))
Permanent
Job description
Do you want to support people with mental health issues in a moment of crisis?
Are you calm, non-judgemental and able to work effectively with people experiencing distress?
If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.
Nightlight Helpline / Crisis Café Support Workers (x2)
Reference: 339
Responsible to: Crisis House Coordinator
Salary: £24,366 per annum (pro rata for part time)
Contract: Permanent
Hours: Full time 37.5 hours (Part-time from 22.5hrs considered)
Based:
Hatfield Crisis Café (x1)
Stevenage Crisis Café (x1)
About the Service
Our Nightlight Service (Cafés, Helpline, 24/7 Crisis House and Daylight provision) is proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways.
We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our helpline, crisis centres, crisis cafes and a weekend Crisis House. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary.
As a member of our team you will work closely with service users in crisis by using a person-centred approach as to ensure that each individual is supported with dignity and respect. By honouring the individual experience of each service user, we are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery.
Service Objectives
The objectives of Hertfordshire Mind Network’s (HMN) Nightlight Mental health Crisis House are:
- To endeavour to improve the mental and emotional wellbeing of people experiencing a mental health crisis across Hertfordshire.
- To provide 24/7 support for individuals experiencing mental health crisis in a safe and non-judgemental environment.
- To increase early access to help for people experiencing mental health crisis in Hertfordshire, by providing clear and effective pathways to other services provided by HMN and other third party and/or statutory providers.
- To remain a source of independent support for all Service Users.
- To provide an alternative pathway to people in distress and crisis, employing a person-centred approach in order to enable better outcomes for those in need as to reduce the demand on statutory Crisis and Emergency services.
At the Crisis Cafes we promote and enable people to access support in a way that suits them, whether that’s through talking to someone or simply by providing a safe space to have time alone or engage with trained staff.
About the Role
You will be a key member of staff delivering the Nightlight Mental Health Crisis Service. Taking part in a rota covering 7 days per week, ensuring the delivery of high quality crisis support and instilling Hertfordshire Mind Network’s values throughout the Crisis Cafe and Helpline services. Working closely with other staff such as: The Service Manager, Team Leaders, Co-Ordinators, Contract and Bank Support Workers and Volunteers in order to ensure services are of the highest quality and to support the continued growth and development of the service.
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.
Closing date for receipt of applications is 29th May 2026
Interviews to be held on a rolling basis in our Watford office or Microsoft Teams.
N.B. Please quote reference number 339 when completing your application for this role.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Equal Opportunities
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.
No agencies please.
Organisation
Posted on: 27 April 2026
Closing date: 27 May 2026 at 23:30
Job ref: 168497_MD
Tags: Advice / Information, Social Care / Development, Advocacy, Counselling, Operations, Brand, Culture, Customer support, Delivery, Engagement / Outreach, Helpline, Mental Health, Mentoring / Coaching, Monitoring and Evaluation, Psychology / Therapy, Public Health, Safeguarding, Wellbeing, Social / Support Work
Does something look incorrect in this job listing?
Thank you!
Letchworth Garden City, Hertfordshire (On-site)
£25,233 per annum
Full-time
Permanent
Job description
Do you want to support people with mental health issues in a moment of crisis?
Are you calm, non-judgemental and able to work effectively with people experiencing distress?
If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.
Peer Support Worker
Reference: 354
Responsible to: Peer Support Team Lead
Working hours: Full-Time, 37.5 hours per week
Contract: Permanent
Salary: £25,233 per annum
Based: Letchworth + Herts Countywide travel required, depending on client need and waiting lists
Another exciting role has become available within our Peer Support Service.
About the Peer Support Services
Our Peer Support Service started 14 years ago, Since then, we have seen our service grow and we now offer Peer Support across the whole of Hertfordshire. Peer Support is the key service most requested by people and we now offer this in all of our 7 Wellbeing Centres across Hertfordshire. HMN’s values of Hope, Courage, Togetherness and Responsive form the basis of all the work we do.
Hertfordshire Mind Network provide a range of training opportunities, including our Peer Support Academy. Working in co-production with clients, staff, volunteers and stakeholders, we were able to create our own Peer Support Charter Values and these values form the ethos we work within our peer support team and the 2 academy courses we run which are: The Foundations of Peer Support and Supporting Others in a Peer Way.
About the Role
The Peer Support service provide tailored, personalised support for someone’s individual needs. This includes using different tools and techniques to help an individual improve areas of their life they may be struggling with. This approach includes; Hope, Courage, Togetherness and Responsive. Peer Support is based on the recognition that there is no better person to support the path towards recovery, than someone who has walked a similar path as that person.
As a Peer Support Worker you will:
- Offer 1-1 peer support in Letchworth and within other HMN Wellbeing Centres across the County depending on client need and waiting lists
- You will help co-facilitate our online Peer Support Group
- Meet client need and work within this personalised approach
- Work with clients in the community, within their home, as well as in one of our Wellbeing Centres
- Support clients in a peer support way
- Play an integral role in instilling HMN’s values through our 1-1 and group support
- Play a key part in the development and delivery of our groups
- Always ensure the delivery of quality services
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 28 days after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.
Closing date for receipt of applications is Friday 15 May 2026
Interviews to be held on Tuesday 19 May 2026 in our Watford Wellbeing Centre. (Address will be provided)
Please note: Due to high numbers of expected applicants, we may close this advert early.
N.B. Please quote reference number 354 when completing your application for this role.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.
No agencies please.
Organisation
Posted on: 23 April 2026
Closing date: 15 May 2026 at 23:30
Job ref: 168483_MD
Tags: Advice / Information, Social Care / Development, Advocacy, Customer Service, Counselling, Brand, Culture, Customer support, Delivery, Engagement / Outreach, Helpline, Insights, Mental Health, Mentoring / Coaching, Psychology / Therapy, Public Health, Safeguarding, Wellbeing, Events / Activities, Social / Support Work
Does something look incorrect in this job listing?
Thank you!
Watford, Hertfordshire (On-site)
Borehamwood, Hertfordshire
Hemel Hempstead, Hertfordshire
£26,000 per annum
Full-time
Contract (1 year FTC (Subject to extension))
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
Do you want to support people with mental health issues in a moment of crisis?
Are you calm, non-judgemental and able to work effectively with people experiencing distress?
If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.
Community Outreach Worker – Physical Health
Reference: 341
Salary: £26,000 per annum
Hours: 37.5 hours per week
Contract: 1 Year fixed term (Subject to extension)
Working base(s): Watford, Borehamwood or Hemel Hempstead
About the Service
The Community Outreach Worker plays a vital role in delivering the Physical Health Checks programme for individuals with severe mental illness (SMI). This position focuses on engaging hard-to-reach individuals, facilitating health checks in healthcare settings, community settings, and supporting follow-up care to enhance physical health outcomes. The post holder will collaborate with health professionals and stakeholders to reduce health inequalities and promote recovery
About the Role
The role ensures that individuals with severe mental illness receive timely and effective physical health checks, overcoming barriers to engagement and supporting continuity of care. The post holder will provide proactive outreach to improve health outcomes, promote engagement with primary care and support individuals to access and sustain appropriate health and community-based support.
The post holder will manage their workload independently, maintain accurate documentation, and ensure high standards of service delivery. They will also contribute to monitoring and reporting to support the success and sustainability of the Physical Health Checks programme.
Key Responsibilities
- Support the delivery of the Physical Health Checks programme
- Target and engage individuals on GP mental health registers who are difficult to reach
- Deliver physical health checks in healthcare and community settings, supported accommodation, day centres, and through home visits
- Follow up on health check results and liaise with GPs and social prescribers for onward referrals
- Support clients to access follow-up appointments and ongoing physical health treatment
- Provide one-to-one support tailored to individual needs (in person, via telephone, or email)
- Signpost and assist access to relevant health and wellbeing services
- Facilitate effective liaison between families and professionals, including GPs
- Hold a caseload of clients with SMI, delivering support through home visits and community-based interventions
- Monitor and review the safety and wellbeing of clients on a regular basis
- Maintain accurate documentation including participant notes and data required for monitoring and reporting
- Actively promote the service through GP practice meetings, events, and outreach activities
- Build and maintain effective relationships with health care professionals and community partners to support referrals
- Collect feedback from participants to improve service quality
- Encourage and support clients to access volunteering opportunities that build skills, confidence, and community connection
- Embed a person centred and solution focused approach in all aspects of the role
- To remain a source of independent support for all clients
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Eligibility for blue light card.
- Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.
Closing date for receipt of applications is 27th May 2026.
Interviews will be held at our Watford Wellbeing Centre on 5th June 2026.
Please note: Due to high numbers of expected applicants, we may close this advert early.
N.B. Please quote reference number 341 when completing your application for this role.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.
No agencies please.
Organisation
Posted on: 30 April 2026
Closing date: 27 May 2026 at 23:30
Job ref: 168518_MD
Tags: Advice / Information, Social Care / Development, Advocacy, Counselling, Housing, Compliance / Quality, Customer support, Engagement / Outreach, Health / Medical, Helpline, Homelessness, Mental Health, Mentoring / Coaching, Psychology / Therapy, Public Health, Safeguarding, Wellbeing, Social / Support Work
Does something look incorrect in this job listing?
Thank you!
Job description
Use your leadership abilities to strengthen and encourage the persecuted church around the world.
Today 388 million Christians experience high levels of violence and oppression for their faith. And the shocking thing is that most people in the UK don’t know about it. Open Doors UK and Ireland raises awareness about the growing levels of persecution and enables people to join a huge underground global network which is keeping the church alive in the most dangerous and difficult contexts - despite the determined efforts of extremists to eradicate Christianity.
As we identify with people suffering for their faith, through prayer, giving and taking action, we see our faith grow. We see the church here become the mature body that we are called, in Scripture, to be.
We are now seeking a Chief Executive Officer to lead this work through a season of missional growth, opportunity and ambition. The CEO will be pivotal in raising the profile of the persecuted church, deepening connections with the church in the UK and Ireland and influencing Government to protect Christians around the world.
To that end, the CEO will be a strategic leader, highly relational in approach, agile and nimble in mindset, delivery-oriented and passionate about strengthening the church.
If that sounds like you please see the job pack attached and prayerfully consider applying. You can expect to have your own faith, reading of Scripture and prayer-life, transformed!
Closing date for applications is 8th May 2026.
Organisation
Refreshed on: 20 April 2026
Closing date: 08 May 2026 at 10:44
Tags: Christian, Fundraising, Advocacy, Faith-Based, Humanitarian Aid, Partnerships
Does something look incorrect in this job listing?
Thank you!
Results include remote roles
Filter by workplace to select only on-site or hybrid roles