Local community volunteer jobs

GMRC is a registered charity working with adult women who are victims and survivors of sexual violence and child sexual abuse, providing independent, specialist support and promoting and representing their rights and needs.

GMRC is seeking a highly skilled, trauma informed and compassionate Senior Counsellor to join our therapeutic services team. This is a crucial role offering specialist counselling to women affected by rape and sexual abuse, while also contributing to the leadership, development and quality assurance of our counselling service.

As Senior Counsellor, you will deliver high‑quality, trauma‑informed one‑to‑one counselling, carry out assessments, manage a clinical caseload, and provide guidance to volunteer and trainee counsellors. You will work closely with the Counselling and Services Manager to support service coordination, safeguarding, risk management and continuous service improvement.

We are looking for someone who brings strong clinical experience, deep understanding of trauma and gender‑based violence, and a genuine commitment to empowering survivors. You will be organised, reflective, emotionally resilient, and confident working both independently and as part of a team. This role plays a vital part in ensuring our therapeutic services remain safe, accessible, inclusive and survivor‑centred.

If you are passionate about supporting survivors, committed to high‑quality trauma‑informed practice, and ready to make a meaningful difference, we would love to hear from you.

Join us and help ensure women across Greater Manchester receive the safety, support and healing they deserve.

PLEASE NOTE

this role is restricted to female applicants under the Genuine Occupational Requirement (GOR), Schedule 9 (Work; Exceptions), Part 1 (Occupational Requirements), of the Equality Act (2010)

Benefits:

- Generous annual leave (30 days a year exc. BH)

- Pension contributions

- Free on-site parking

#counsellor #counselling

First Step Trust is a charity and social enterprise with over 30 years’ experience supporting people who are furthest from the labour market to gain skills, confidence and move into employment.

We combine social impact with commercial enterprise, delivering training programmes, social enterprises and innovative virtual reality learning tools that create real opportunities for disadvantaged learners.

We are now looking for a Head of Commercial to lead the next stage of our growth.

This is a senior leadership role with responsibility for driving commercial income across our social enterprises and developing new revenue streams, including the commercial licensing of our virtual reality training products.

You will oversee a portfolio of social enterprise businesses, supporting project managers to increase sales, improve performance and ensure the businesses are operating effectively. Alongside this, you will identify and develop new commercial opportunities, partnerships and routes to market.

As a member of the Senior Leadership Team, you will play a key role in shaping the organisation’s strategy and helping us achieve our ambition that 60% of our income will come from commercial activity by 2030.

We are looking for someone who brings strong commercial acumen and a proven track record of generating income, alongside the ability to lead and develop teams. You will be comfortable working at both a strategic and operational level, with the confidence to drive growth while maintaining a clear focus on social impact.

This is an exciting opportunity to take on a leadership role where you can shape commercial strategy, grow innovative services and make a real difference to people’s lives.

For full details of the role and how to apply, please see the recruitment pack.

JOB TITLE: Grants & Charitable Partnerships Manager

DEPARTMENT: Chelsea FC Foundation

REPORTING TO: Head of Grants & Charitable Partnerships

LOCATION: Stamford Bridge (with travel across local communities as required)

CONTRACT: Permanent, Full time

JOB FUNCTION: To lead the day-to-day delivery and development of the Foundation’s grant-making and charitable partnerships portfolio, acting as a key relationship owner for grantees and charity partners. The role will ensure high-quality stewardship, support, governance and impact reporting across existing grants, while also playing a key role in the design, development of new grant programmes aligned to the Foundation’s strategic priorities.

Closing date: 10th April

We encourage you to apply as soon as possible. In the event that we receive a large number of applications, the position may be filled before the listed closing date. To avoid missing out, please submit your application at your earliest convenience.

KEY RESPONSIBILITIES:

Grant-making & Portfolio Management

• Support the delivery and oversight of the Foundation’s grants portfolio, acting as a key point of contact for funded organisations and ensuring high-quality stewardship.
• Lead on the organisation of regular review meetings, check ins and programme visits where appropriate.
• Help to identify where Chelsea Foundation can support partners beyond funding by identifying opportunities for added value including visibility, in-kind support and shared learning.
• Manage all core elements of the grants lifecycle, from application, due diligence and grant agreements to monitoring and review processes.
• Ensure grants are delivered in line with agreed objectives and timelines, identifying and escalating risks where appropriate.
• Support the development and implementation of new grant programmes aligned with the Foundation’s strategic priorities.

Impact, Learning & Communications

• Work with Impact & Evaluation and Finance colleagues to support monitoring, evaluation and learning across the grants portfolio.
• Work with Communications colleagues to contribute to internal and external communications, helping to spotlight the work of grantees and share impact and learning from grant activity.
• Maintain accurate records across agreed systems.

Charitable Relationship Management

• Build and maintain strong, trusted relationships with charity partners across priority themes and geographies.
• Confidently represent the Foundation in external meetings and partnership activity.
• Assess inbound partnership enquiries and advise on appropriate routes for engagement.
• Explore opportunities for new charitable partnerships to augment and support Foundation delivery programmes.
• Support partnership activity linked to Foundation campaigns and other cross Foundation and Club initiatives.

Wider Strategic Contribution

• Contribute to the ongoing development of the Foundation’s grants and charitable partnerships strategy, bringing insight from partner relationships and  frontline delivery.
• Work collaboratively with other functions in the Grants and Charitable Partnerships department (e.g. volunteering) to ensure a joined-up approach.
• Work collaboratively with colleagues across the Foundation (e.g. Programmes) and wider Club to ensure grant-making complements and strengthens wider activity.

MEASURES OF PERFORMANCE:

• High-quality stewardship of grantee and partner relationships.
• Effective end-to-end delivery of grants, from application through to reporting and evaluation.
• Strong external credibility with charity and community partners.
• Timely, accurate reporting, risk management and use of systems.
• Clear contribution to the Foundation’s strategic priorities and community impact.
• Positive feedback from internal colleagues and stakeholders.

PERSON SPECIFICATION:

Experience

• Significant experience in grant-making and/or charitable partnerships roles.
• Proven track record of managing external relationships independently, including with senior stakeholders.
• Experience of managing end-to-end funding processes, including assessment, monitoring and reporting.
• Experience working collaboratively across teams such as finance, communications and impact/evaluation.

Skills & Behaviours

• Strong relationship-building skills and highly relational.
• Excellent organisational and project management skills, with the ability to manage multiple workstreams.
• Strong written and verbal communication skills.
• Sound judgement, discretion and ability to manage risk appropriately.
• Proactive, idea-generating and solutions-focused.
• Strong alignment with the Club’s values and commitment to equality, diversity and inclusion.

Our Expectations:

• To embody the club’s BLUE behaviours (Brave, Lead, Unity, Edge) in the approach to work and interaction with others
• To adhere to the club’s policies and procedures, including Health & Safety, Financial Authorisation, Confidentiality and GDPR.
• To act as an ambassador for diversity, equality, and inclusion, and demonstrate a positive commitment by treating others fairly in line with our Equality, Diversity & Inclusion Policy and reporting any acts of discrimination through appropriate channels
• To create a safe environment and act to protect all young people and vulnerable adults that are either in your care or attending club premises, and report any concerns to the Safeguarding Lead
• To report any misconduct or suspected misconduct to the HR Department

Our commitment to Equality, Diversity and Inclusion: 

At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you.

Chelsea FC is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate. 

This Job Description is not intended to be exhaustive; the duties and responsibilities may therefore vary over time according to the changing needs of the Club.

Senior Trusts Fundraiser
37.5 hours per week
Hybrid / London
£ 38,000 to £42,000 DOE
1 day per week minimum in London Office with Willingness to travel locally and nationally is essential

There when it matters

About the role:

This role will develop and maintain relationships with trusts, foundations and statutory funders through updates and other bespoke communications in order to maximise income.

You will create funding applications which result in significant five- and six-figure gifts in support of Sue Ryder’s vision and mission. Monitor and report progress towards income targets and other agreed Key Performance Indicators (KPIs).

About you:

• Experience of maintaining relationships with funders and designing and implementing tailored donor care and stewardship plans.
• Experience of researching new prospects and of developing pipelines of activity.
• Experience of working with Senior Managers/Directors and committee members.
• Experience of Raiser’s Edge or a similar customer relationship management system and maintaining accurate records.
• A collaborative team player with strong interpersonal and communication skills.

Essential Criteria:

• Significant experience of securing income from trusts and foundations over £50,000.
• Experience of producing high quality applications and updates for donors giving at the five and six- figure funding level.
• Experience of producing budgets suitable for five- and six- figure funding requests.
• Experience of cultivating prospects, initiating conversations and planning and hosting service visits with donors.

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone.

Benefits
• Company pension scheme
• 27 days holiday - rising to 33 with length of service plus bank holidays
• Enhanced maternity and paternity pay
• Enhanced sick pay
• Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, and Women and Non Binary Individuals
• Staff discount of 10% on new goods online
• Structured induction programme and learning and development opportunities.

We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible.
We are particularly interested in increasing applications from the global majority, LGBTQIA+ and people with disabilities as they are currently underrepresented in our organisation.

For more information on our Equity, Diversity and Inclusion work, please visit our website.

If you want more than just a job, we want you.
Join the team and be there when it matters.

Closing date: 13th April 2026
Interviews: CV’s reviewed as received

We reserve the right to close this advert prior to the closing date should we feel we have a sufficient number of suitable applications.

Victim Support is recruiting for an Hospital Independent Domestic Violence Advisor (IDVA) to support victims of domestic abuse, based at Bedford Hospital. This is a full time role on a fixed term contract until 31st March 2027.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…..

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

We are looking for an Independent Domestic Violence Advocate (IDVA). This is a full time role on fixed term contract until 31/03/2027. The aim of this role is to support victims of domestic abuse, who are inpatients or outpatients of Bedford Hospital. This role will be part of our other wider specialist services covering Bedfordshire.

As an IDVA you will be:

• Working closely with the safeguarding team and a range of other hospital departments
• Providing a high quality support and advocacy service to victims of domestic abuse.
• Managing a caseload; identifying and assessing risks and needs, providing a tailored crisis intervention service trough individual safety planning, advocacy, emotional and practical support.
• Working with other agencies and advocating on behalf of service users in order to help them access services to keep them safe.
• Working within a multi-agency framework consisting of partners as well as MARAC and other local partnerships to offer a coordinated response to domestic abuse.
• Promoting the service and raise awareness of domestic abuse through the delivery of training

You will need:

• Experience of working in support and advocacy with victims of domestic abuse is advantageous
• To be able to prioritise work and deal with competing or conflicting demands/needs and interests and promote organisation interests and values.
• To ideally hold a SafeLives IDVA accreditation, relevant degree, vocational qualification or relevant experience of delivering a service and working with domestic abuse victim's/service users in a statutory, voluntary or community work setting.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

We’re seeking a passionate Video and Photo Content Producer to help us tell powerful stories that inspire and engage. In this dynamic role, you’ll capture, edit, and produce high-quality video and photography that showcases our mission and connects with audiences across digital platforms and within churches. Working within our Fundraising and Communications department and liaising closely with our Department for World Mission, you’ll craft compelling narratives that show the impact of our work around the world to UK supporters. You'll ensure we represent the dignity of the people we work with and tell their stories with accuracy and care.     

If you’re creative, proactive, and organised this is your chance to make a real difference. You'll bring technical expertise in videography and photography and an ability to build relationships across teams and cultures. If creating content that matters excites you, we’d love to hear from you. 

The role will be hybrid, based in Didcot, with overseas travel expected.

Interviews will take place on 23 or 24 April 2026. Candidates are only required to attend one in‑person interview, based on their scheduled time slot. 

Start Date: Immediately (subject to pre-employment checks)

Location: Great Ormond Street Hospital, WC1

About Citizens Advice Camden

Citizens Advice Camden is a well-respected local charity with more than 85 years’ experience of delivering free, independent and impartial advice and casework services to those most in need.

About the Role

This is an exciting opportunity to work in a well-regarded and innovative project contributing to achieving positive outcomes for some of the most vulnerable families in England and beyond whose sick children are being treated at Great Ormond Street Children’s Hospital (GOSH) We also provide an ‘open door’ service to our GOSH partners such as social workers and family support officers in our areas of expertise.

You will be expected to deliver high quality holistic advice and in-depth casework to families with children who are patients at GOSH across all Citizens Advice issue areas and this will include complex housing issues and with benefits cases up to appeal level.

Whilst we are keen to provide paid to train opportunities where we can, this role is not suitable for a trainee and such applications cannot be considered. Please check the person specification below to ensure you meet the requirements for the role before applying.

What you will bring to the role

• Relevant experience of client-centred advice work with competency in welfare benefits and housing casework.
• Experience of researching complex advice issues including those outside of your advice experience
• Meet the accreditation requirements to the Money and Pensions Service (MaPS) quality framework to advice and casework levels. Documentary evidence of accreditation will be required.

Being available onsite is an important aspect of this role and so this role is hybrid working.The exact split between remote/onsite working will be by agreement with the line manager and to meet the needs of the project which could change over time. This role is not suitable for remote working only.

To apply complete our application form and online application process at Adviser.

Closing deadline for applications is: 9.00am on Friday 24 April 2026

If you have recently applied for this role, please do not apply again.

​Early applications are encouraged as we are interviewing on a rolling basis and may close the role before the closing date.

CVs are not accepted.

Interview date: 29 and 29 April 2026

Interviews will be held on Zoom.

The successful candidates will be required to provide documentary evidence of their right to work in the UK, complete a satisfactory DBS check, and complete and comply with GOSH honorary status requirements.

Citizens Advice Camden is an equal opportunities employer. We encourage applications from all sections of the community.

National Programmes Administrator (Part Time)

Join Depaul UK to play a vital role in delivering life‑changing opportunities for young people, using your organisational talent and proactive mindset to help clients build brighter futures.

Location: Regional Office - North West

Salary: £10,747.20 pro-rata incl. MW (FTE - £26,868 incl. MW FTE) Per Annum

Closing Date: 19 April, 2026

Employment Type: Permanent

Hours per week: 15

About the Role

Join us as a National Programmes Administrator and help drive the smooth delivery of our Education, Training & Employment, Money Management and Client Involvement programmes. You’ll coordinate grants, placements, mentoring activities and digital learning resources, ensuring clients can access opportunities that build confidence and independence. With strong organisational skills and attention to detail, you’ll manage programme data, produce clear impact reports, maintain efficient systems and research external support agencies to strengthen our national directory.

Working closely with colleagues across the organisation, you’ll support client engagement activities, manage communications with professionalism and keep programme operations running seamlessly. This role is perfect for someone proactive, adaptable and collaborative—someone who thrives in a fast‑paced environment and is motivated by helping people make positive, lasting change.

Please note that this role is offer as a part time (15 hours per week) permanent basis. The appointed person will be based in our Manchester Office.

Key deliverables:

• Support with the administration of grants to clients

• Provide organisational and administrative support in the coordination of the volunteer mentoring, client placement project, client representative role, alumni role and other client involvement initiatives.

• Research and collate information pertaining to external agencies and services to support Depaul clients in their progression.

• Build and maintain strong partnerships/engagement within the Programmes Team

· Collate performance, value and impact information, and generate reports to evaluate and demonstrate the value of the programme delivery

· Support and promote client engagement activities to meaningfully engage clients and keep service colleagues aware of client involvement work.

• Produce regular reports, case studies detailing client engagement and participation with the programmes

• Manage and monitor inbox communications, responding promptly and professionally while providing detailed support, and proactively flagging any areas of uncertainty to the manager for guidance.

• Work collaboratively to identify and share relevant, interesting, and useful information for the monthly newsletter that benefits colleagues and staff.

Your Development

• In conjunction with your Line Manager to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of Depaul UK

• To participate in regular supervision and annual appraisal, and help in identifying your own job-related development and training needs.

General responsibilities

• Participate in internal/external meetings as required, and attend training events, conferences and other functions as necessary.

• Ensure that all Depaul UK policies and procedures are being adhered to, particularly those relating to Safeguarding, Health and Safety, Code of Practice, Confidentiality and Equality, Diversity and Inclusion

• Respect for the values and ethos of Depaul and its founding partners

What we are looking for from you (Person Specification)

When completing your application form please address all the points set out below. Try to provide clear examples in your supporting statement that clarify how and when you gained the experience or knowledge as well as your level of capability.

• Good organisational skills and attention to detail, as well as the ability to work in a fast paced environment and manage competing priorities, projects and deadlines

• Demonstrable ability to plan and coordinate activities

• Ability to identify and evaluate community-based information and national/local resources that support clients positive progression.

• Ability to use Word, Excel, data management systems and databases to a high standard

• Understanding of the importance of developing effective relationships both internally and with external partnership organisations

• Good verbal and written communicator and ability to work collaboratively and communicate across all levels of the organisation

• Able to demonstrate clear understanding of safeguarding requirements and procedures

• Able to work flexibly in line with the needs of the role

What You’ll Receive

• Tailored training and development

• Flexible working options where suitable

• 26 days annual leave, rising with service

• Family‑friendly leave policies

• Pension scheme with employer contributions up to 7%

• Employee Assistance Programme with 24/7 GP access

• Discounts across retail, travel, food, fitness and more

• Cash health plan for you and your family

• Death‑in‑service benefit

• Access to legal and practical support

Safer Recruitment

Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.

About Depaul UK

In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 Depaul UK was born.

What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, Depaul UK provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.

As our name suggests, the work of Depaul UK has been inspired by St. Vincent de Paul – a man who devoted his life to helping vast numbers of people throughout the 17th century. St. Vincent de Paul’s belief in the intrinsic worth of all people and his commitment to taking bold action remain central to our values today. Depaul UK now forms part of a family of Depaul charities around the world. We each focus on the specific challenges in our own countries, but we’re united by our shared values and mission to end homelessness.

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

This is an exciting opportunity for someone passionate about activism, campaigning, and collective organising to play a central role within our Democracy & Representation Team. The successful candidate will support and strengthen the delivery of officer-led campaigns and projects, working closely with our five elected Sabbatical Officers. You will help turn their ideas into meaningful change, from coordinating campaign activity and managing deadlines to ensuring officers have the tailored support they need. You will help connect work across the Students’ Union, contributing to campaigns on key issues such as liberation, student rights, fair representation, and intersectionality.

If you are motivated by supporting others, thinking creatively about campaign strategy, and contributing to impactful, student-led change, we would love to hear from you.

Responsible to: Operations Manager 

Role purpose: To supports people in the local community through the provision of holistic Money, Debt and Budgeting Advice 

Salary Scale:2.1 – 2.4.  £27,495 - £29,400 FTE. P/T hours will be considered

Key work areas and tasks 

Provision of advice and casework 

• Provide money advice and casework covering the full range of debt advice topics including priority and non-priority debt and money advice issues 

• Identify urgent situations and ensure any possible action is taken immediately 

• Assist clients with related issues integral to their debt case such as welfare benefits advice, housing, other financial matters and income maximisation (incorporates applications for grants and other welfare schemes) 

• Work with the client to draw up an agreed financial statement incorporating the Standard Financial Statement 

• Enable clients to identify and explore various options they may have in addressing their situation explaining the consequences and limitations of each option 

• Assist clients in the calculation of offers to priority and non-priority creditors with reference to their Financial Statement.  

• Where appropriate undertake negotiations with clients’ creditors and other relevant bodies and/or act for the client by drafting or writing letters and telephoning and negotiating with third parties as necessary 

• Prepare and present cases to the appropriate statutory bodies and courts as required including DRO, Breathing Space and bankruptcy applications 

• Maintain timely, accurate and detailed case records and adhere to administration systems 

• Maintain statistical information and other required documents and undertake client feedback surveys and facilitate client evaluation 

• Manage an agreed caseload of debt and money advice cases 

• Ensure all work casework conforms to Operational Policy including meeting the requirements of the Advice Quality Standard, FCA and MAPS 

• Provide basic welfare benefits advice to clients, to include assessing eligibility for benefits, better-off calculations and other income maximisation advice 

• Assist clients with other problems, referring to other advisers and/or agencies as appropriate 

• Provide representation for clients at county or magistrates courts when appropriate 

• Provide support, guidance and supervision to the money advice trainee caseworker/caseworker’s assistant and other less experienced staff and volunteers 

Research and Campaigns (social policy work) 

• Assist with social policy work by providing information about clients' circumstances through the appropriate channel.

• Research and campaigns, monitoring and relationship building.  

• Assist with the development and implementation, in conjunction with the Operations Manager and in consultation with other charity workers, the Charity’s Research and Campaigns Plan.  

• Assist with research and campaigns work by providing information about clients' circumstances through the appropriate channel.   

Administration 

• Maintain and monitor effective and efficient administrative systems.

• Monitor health and safety policy with regard to staff, equipment and premises within statutory requirements.

• Ensure complaints are brought to the Manager’s attention as soon as is practicable. 

Training and Development 

• Identify and implement own training and development needs (in consultation with the Operations Manager).   

• Identify the training needs of charity workers through support and supervision and contribute towards the charity’s training and development plans. 

• Contribute to organising training activities in conjunction, as appropriate, with the Operations Manager. 

Other Duties and Responsibilities 

• Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.   

• Abide by data security and information assurance guidelines.  

• Ensure that work undertaken reflects and supports the Citizens Advice service’s equality and diversity strategy   

• Any other relevant tasks or duties required to ensure the effective running of the charity and our services. 

• To contribute to the induction and on-going training of charity workers within the team.  

Person specification  

Essential criteria 

• Qualified and competent money advice and debt caseworker holding the relevant accredited quality standard and other competencies set down by Advice Quality Standard, Money and Pension Service, FCA and/or Institute of Money Advisers 

• Demonstrable and thorough understanding of the application of the debt process in a busy advice organisation and of doing so in a client- centred and efficient way including through working on a Money Advice Service or MAPS funded programme 

• A positive approach to quality of advice audit (including peer review and external audit) and a commitment to constructive feedback as part of the quality assurance and learning process (as a recipient and 

• as a supervisor) 

• The ability to sift through large amounts of information and gather essential details during a client interview 

• Excellent negotiation skills with experience of conducting negotiations with a range of agencies and creditors 

• Proven ability to plan and prioritise your workload, meet deadlines and work calmly and with focus within a busy and fast paced environment 

• Experience of using a casework recording and quality assurance system and IT platforms 

• Experience of providing effective guidance and support to peers and junior colleagues and the ability to plan and co-ordinate the workload of others 

• Experience of working effectively within a team including paid and volunteer staff 

• Excellent communication skills (spoken and written) and the ability to develop and maintain positive, professional, working relationships with clients, funders, stakeholders, colleagues, volunteers, creditors and other agencies 

• Proven IT skills including very confident and competent use of Word, Excel, databases, cloud-based systems etc to maintain effective records, administrative and reporting systems 

• A commitment to travelling to various locations as required 

• Understanding of the issues affecting society and their implications for clients and service provision 

• Understanding of and commitment to the aims and principles of the CA service and its equal opportunities policies 

Desirable criteria 

•   Hold a current registration as a DRO intermediary 

• Experience of working within a Citizens Advice charity   

• Experience of working with the public in an advisory capacity  

Vacancy: Day Care Officer – Age UK Camden Day Care Centres

Are you passionate about supporting older people and making a meaningful difference every day? At Age UK Camden, we believe in kindness, courage, justice and hope, and we are looking for compassionate individuals to join our Day Care Centre teams.

Current Opportunities

Role 1: Day Care Officer (Permanent, Part-Time – Kings Cross)
25 hours per week (5 × 5-hour shifts), Monday–Friday
Salary: £19,240 per annum (pro-rata based on £26,936 for a 35-hour contract including London Weighting)

Role 2: Day Care Officer (Permanent, Part-Time – Hampstead)
25 hours per week (5 × 5-hour shifts), Monday–Friday
Salary: £19,240 per annum (pro-rata based on £26,936 for a 35-hour contract including London Weighting)

Role 3: Day Care Officer (Fixed-Term Maternity Cover, Part-Time – Kings Cross)
15 hours per week (3 × 5-hour shifts), Wednesday–Friday
Salary: £11,544 per annum (pro-rata based on £26,936 for a 35-hour contract including London Weighting)

About the Role

Our Day Care Centres – Great Croft (Kings Cross) and Henderson Court (Hampstead) – support older people with complex needs, including those living with dementia.

As a Day Care Officer you will:

• Support group activities such as arts, music, quizzes and gentle exercise

• Assist with personal care and mobility

• Support clients living with dementia using person-centred approaches

• Help with daily centre activities including serving meals and preparing activity spaces

• Build positive relationships with clients, families and colleagues

About You

We are looking for people who are:

• Friendly, caring and empathetic

• Reliable and flexible team players

• Good communicators who enjoy working with older people

• Patient, calm and supportive

No formal experience is required as full training will be provided.

Staff may occasionally be required to work across both centres, so the ability to travel to Kings Cross and Hampstead is essential.

How to Apply

To apply, please complete the attached application forms.

Please indicate which role(s) you are applying for.

Why Age UK Camden?

• London Living Wage Employer

• Pension scheme with employer contributions

• Blue Light Card discounts

• Health cash plan

• Employee Assistance Programme

• Training and development opportunities

Join our team and help make a real difference to the lives of older people in Camden.

The purpose of the post is to take responsibility for the HR oversight, day to day HR matters and the overall HR management of the charity.

The role will require initially regular meets on the sites with the CEO & Senior Management Team to build relationships, understand current processes and to establish and implement a best-in-class HR service to managers and employees across the organisation, allowing the CEO & Senior Managers to focus on the essential strategic management of the charity. 

We envisage the first 6 months being a comprehensive review & reset of the charities HR policies, procedures and protocols. 

This will be a part-time role for 21 hours per week across 3-4 days. This role will be busy, interesting and provide an opportunity for you to make your mark within the charity. You will have line management responsibilities for a part time HR administrator who you will be working closely with. 

To succeed in this role, you must demonstrate that you have the necessary skills, knowledge and practical experience to perform effectively. You should also hold a CIPD Diploma-level qualification and have a thorough, up-to-date understanding of current UK employment legislation. 

Your strong organisational skills and excellent attention to detail should enable you to manage documentation and records effectively, ensuring processes run smoothly and efficiently. 

We are looking for a self-starter and someone with a demonstrable positive approach that has the ability to always remain calm and consistent with personnel at all levels, but capable of dealing with difficult situations. 

It is essential you have excellent English speaking and writing skills. You must have demonstrable skills for writing policy, procedures, letters, reports etc., and you must also be able to work in Office365 with confidence. 

Please read the full Job Description and Person Specification for this role.

To apply please click the Redirect to Recruiter button by 5pm on Tuesday 7 April 2026 and fill in all forms. Please note that CVs will not be considered.  We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

Unsuccessful applicants must wait 6 months before reapplying for similar roles. Application data is retained securely for 6 months in line with our data and privacy policy. 

Domestic Abuse Caseworker

We are seeking a dedicated and compassionate Caseworker to join the Domestic Abuse team based in Basingstoke.  This role is office based and regular travel throughout the region will be required. 

If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply.

Position: 6580 Caseworker Domestic Abuse

Location: Hampshire

Hours: Full time 37.5 hours per week (Monday to Friday shifts between 9am-7pm, usually 2 x late shifts per week & 1 in 4 Saturdays 8am-4pm with a day off in lieu) with flexible working

Contract: Permanent

Salary: £26,830.20 per annum

Closing Date: 14/04/2026. We reserve the right to close this vacancy early, if enough suitable applications are received.

About the Role

As a Caseworker, you will provide structured, tailored support plans based on holistic assessments for individuals affected by crime. You will make initial contact with victims via the telephone, then tailor the support to them explaining our services, and assessing the impact of crime. Your responsibilities will include developing, delivering, and monitoring safety and support plans, providing resources, interventions, and information to service users.

As a Caseworker you will:

• Manage a caseload of self-referred and referred service users, providing information and advocacy to help them navigate the criminal justice process.
• Conduct risk and needs assessments, ensuring each victim receives tailored support and information.
• Identify barriers to accessing services and work with partners to provide ongoing support.
• Keep accurate and confidential case records on a bespoke case management system
• Make calls to offer support to victims of domestic abuse, delivering immediate support.
• Develop, deliver and monitor safety and support plans for those affected by crime who accept ongoing support
• Liaise and actively engage with other local providers to share information on the service offer
• Work as part of a team with staff and the volunteer team to provide a seamless service to clients

About You

You will have an understanding of the impact of crime on victims and experience in delivering services within a statutory, voluntary, or multi-agency setting.  Experience in managing a caseload and of completing risk and needs assessments would be beneficial. 

You will need:

• Strong written and verbal communication skills.
• Strong IT skills, including the ability to navigate and utilise bespoke case management systems effectively and an ability to use Microsoft Office applications to a high standard
• Good organisational and time management skills, able to manage competing needs and priorities.
• To work effectively both as part of a team and independently
• To develop and maintain partnerships with internal and external organisations.
• The ability to maintain professional boundaries and confidentiality.
• Personal resilience to manage exposure to highly emotional or sensitive demands of the role

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement.  If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply.

Benefits

The competitive rewards and benefits package includes:

• Flexible Working Options.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Organisation

Join an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales.  The charity put them at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences.

The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

The charity is proud to celebrate diversity and create a workplace where everyone feels they belong and is committed to being an antiracist organisation, and actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, the team offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process.

You may have experience in areas such as Case Worker, Victim Support Case Worker, Criminal Case Worker, Criminal Justice Case Worker, Family Support, Family Liaison, Criminal Liaison, Community Case Worker, Family Case Worker, Adult Case Worker, Child Case Worker, Abuse Case Worker, IDVA. #INDNFP

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.

We’re growing our Criminal Justice Services and bringing in a range of roles that really matter. This work is about supporting people in the secure estate who have experienced trauma and sexual harm, and making sure support is actually accessible, not just in theory, but in practice.

Our Outspoken service delivers trauma therapy to residents across the secure estate, particularly those who have experienced ACEs or sexual harm. It’s a space focused on safety, trust, and meaningful therapeutic work.

The Outspoken Service Manager will work alongside peers to lead the service, making sure staff feel supported and that what we deliver stays high quality and of good practice.

At We Are Survivors, we care deeply about making sure male survivors can access support wherever they are. That includes the spaces that are often overlooked.

Why Join Us?

• a competitive salary.
• annual leave package with incremental rises plus bank holidays.
• company sick pay.
• Birthday annual leave.
• monthly clinical supervision.
• pension contribution.
• and a range of discount and benefit programmes.