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Interim Chief Executive Officer – North Surrey Domestic Abuse Service (NSDAS)

Location: Elmbridge, Epsom & Ewell and Spelthorne (hybrid; 2 days per week on-site presence

Salary: circa £60,000 FTE (PAYE)

Contract: Fixed term 18-24 months, 4 days per week

Are you a seasoned, compassionate leader ready to stabilise and strengthen a trauma-informed frontline charity supporting survivors across North Surrey?

About North Surrey Domestic Abuse Service (NSDAS)

NSDAS is a specialist, survivor-centred charity formed as an independent Charitable Incorporated Organisation in 2024 following a period hosted by Citizens Advice. We provide confidential practical and emotional support to adults and children affected by domestic abuse across Elmbridge, Epsom & Ewell and Spelthorne, delivering helpline and email advice, advocacy, safety planning, refuge and housing pathways, recovery programmes and targeted work for children and young people. Our practice is trauma-informed and feminist in outlook, foregrounding safety, confidentiality and the lived experience of survivors.

We are a small, specialist organisation with an average headcount of around 18 (approximately 15 frontline staff and three support roles), supported by a committed cohort of volunteers. Since independence our trustees have prioritised governance, compliance and capacity building; in our first independently reported year total income was c.£932k and trustees view the near-term financial position as stable while planning prudently for the medium term. This interim appointment offers the chance to lead NSDAS through consolidation and prepare the charity for its next strategic phase.

As our next Interim Chief Executive Officer, you will:

• Strategy & Impact: Develop and deliver a clear 12-month operational plan, with pragmatic milestones and measurable outcomes that align with trustee priorities and service needs.

• Governance & Finance: Strengthen governance and risk reporting to the Board, maintain oversight of day-to-day financial control and cashflow, and support the Treasurer in preparing budgets and regular management reports.

• Operational Leadership: Provide stable, visible leadership and day-to-day operational management, ensuring continuity and quality of frontline services.

• Income Generation: Lead practical income-generation activity alongside trustees and fundraising staff, identify suitable funding opportunities and support bid development to diversify income and build unrestricted reserves.

• Service Quality & Safeguarding: Ensure survivor-centred practice, robust case recording, up-to-date safeguarding and lone-working protocols, and quality assurance across services.

• People & Wellbeing: Prioritise staff and volunteer wellbeing by embedding clinical supervision, promoting psychological safety and improving supervision and development arrangements.

• Community & Partnerships: Maintain and build constructive relationships with statutory partners (local authorities, police), Surrey Domestic Abuse Partnership members and other key stakeholders; represent NSDAS at multi-agency forums.

• Brand & Profile: Advocate for local service needs, raise NSDAS’s profile within the local ecosystem and support trustee work to communicate impact and local value.

Who you are

• A seasoned senior leader with proven executive experience in a small to medium-sized charity or comparable organisation (c.8–20 staff; turnover circa £0.5m+).

• Demonstrable experience of leading organisations through change or transition while maintaining service continuity.

• Strong people leadership skills with experience managing sensitive HR matters, staff wellbeing and clinical/therapeutic supervision arrangements.

• A track record of successful income generation and relationship management with funders, commissioners and statutory partners.

• Financially competent with experience of budgetary control, reading management accounts and reporting to trustees.

• Excellent communicator, credible at both operational detail and strategic discussion, with highly developed stakeholder engagement skills.

• Knowledge of domestic abuse and trauma-informed approaches is essential (practical experience in the VAWG sector strongly preferred).

• Commitment to equality, diversity and survivor-centred practice and the ability to travel across the boroughs and work flexibly.

• Essential occupational requirement: This post is open to female applicants only as this is deemed a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

• Desirable: experience of working within statutory commissioning environments and experience of accreditation/standards (for example Women’s Aid) or practical organisational transition/partnership development.

Why NSDAS?

• Lead a values-driven, trauma-informed charity delivering critical local services and making a tangible difference to survivors’ lives.

• Join a small, committed team with a clear focus on staff wellbeing, clinical supervision and psychologically safe practice.

• A visible leadership role during an important phase of consolidation and strategic development, with clear 12-month priorities and trustee support.

• Hybrid and flexible working (3–4 days per week), regional travel as required and a meaningful, high-impact interim appointment.

• Opportunity to strengthen governance, diversify income and build unrestricted reserves for longer-term resilience.

Closing date for applications: 9am, Monday 30th March 2026

For full details of the role including how to apply, please download the full appointment brief. For an informal and confidential conversation about this position, please contact Jenny Hills at Harris Hill via the apply button  with times to speak and (optional but appreciated) a CV or professional profile which will be treated with the strictest confidence.

As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications for this role from women from all sections of the community regardless of age, disability, race, religion, sexuality and other protected characteristics.

Project Lead - National Water Compact Delivery Accelerator

Contract: 18 Months Fixed-term contract, Full-time, contingent upon successfully securing project funding, target start date May 2026.

Location: The role can be based in London (United Kingdom), Accra (Ghana), Dar es Salaam / Dodoma (Tanzania), Lusaka (Zambia), or Lilongwe (Malawi), subject to right to work eligibility in the respective countries.

In the UK, we support and enjoy a hybrid working environment. A minimum of 40% of working time is spent face to face, either in the London office, for coordination, collaboration and connectivity across the team, or as a result of external engagement or travel for WaterAid.

Salaries & Benefits: Salaries and benefits will vary by country, depending on the successful candidate's location and experience. See further details below:

UK: GBP 71,481 per annum with excellent benefits*

Zambia: ZMW 1,373,933 – ZMW 1,919,714 per annum with excellent benefits.

Ghana: GHS 937,208 – GHS 1,310,800 per annum with excellent benefits.

Tanzania: TZS 185,654,036 – TZS 241,350,247 per annum with excellent benefits.

Malawi: MWK 103,443,842 - MWK 152,809,944 per annum with excellent benefits.

*We offer competitive, market-aligned starting salaries. While most roles are offered at the advertised starting salary, we may adjust this in exceptional cases depending on a candidate’s experience, skills, and potential.

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the Team

The role will report into the Programme Design and Management Team Lead, located in the Programme Operations Team, one of three support teams within the International Programmes Department of WaterAid UK.

The Programme Operations Team enables the effective management of the International Programmes Department through ensuring IPD Teams have access to robust high quality management policies, systems, process, tools and capabilities that work to support the delivery of programmes, enable the effective management of risk, and ensure strong financial planning and management.

About the Role

The Project Lead will provide overall strategic, technical and delivery leadership for the National Water Compact Delivery Accelerator, a multi‑country initiative supporting governments to translate high‑level political WASH commitments into credible, investable project pipelines.

The role combines senior project leadership with deep expertise in WASH institutional development and financing, ensuring the Accelerator delivers against its staged milestones, meets the expectations of international financing institutions, and positions partner governments to successfully enter formal investment appraisal pathways.

In this role, you will:

1. Strategic leadership and delivery oversight

• Provide overall leadership for the National Water Compact Delivery Accelerator across all participating countries.
• Translate the approved delegated authority, staged approach and theory of change into effective, sequenced delivery.

2. WASH institutional development and financing leadership

• Lead the Accelerator’s approach to institutional strengthening, governance reform and financing readiness.
• Ensure robust diagnostics of sector constraints (institutional, financial, regulatory, macro‑fiscal and political economy).
• Support and guide the establishment or adaptation of the appropriate multistakeholder platforms.

3. Government and senior stakeholder engagement

• Alongside country teams, act as the primary senior interface with ministries responsible for WASH, finance, planning and local government.
• Support and reinforce high‑level political ownership of National Water Compacts and project pipelines.

4. Project governance, quality assurance and risk

• Establish and chair (or participate in) appropriate project governance and decision‑making groups.
• Maintain oversight of delivery quality, ensuring consistency and credibility across countries.

5. Team leadership and coordination

• Lead and manage the core delivery team, including technical specialists and country team embedded roles.
• Provide direction and mentorship to senior technical staff, including the WASH Institutional Management Specialist and the Public-Private Financing Specialist.

6. Learning, replication and strategic positioning

• Oversee synthesis of learning, guidance and tools emerging from the Accelerator.
• Contribute to organisational positioning on WASH financing, national compacts and mission‑oriented delivery.

Requirements

To be successful, you’ll need:

• Substantial senior‑level experience in WASH institutional reform, sector governance and financing.
• Demonstrated track record of leading complex, multi‑country projects involving governments and financing institutions.
• Deep understanding of investment preparation processes, MDB appraisal expectations and blended finance approaches.
• Proven ability to operate credibly with senior government officials, donors and international finance actors.
• Strong strategic judgement, political sensitivity and leadership presence.

Although not essential, we’d prefer you to have:

• Experience leading or supporting national WASH compacts, sector reform programmes or investment accelerators.
• Familiarity with World Bank, African Development Bank or similar MDB processes.
• Experience shaping mission‑oriented or systems‑change programmes.

Closing date: Applications will close 12:00 PM UK time on 10th April 2026. Shortlisting and interviews will be scheduled on a rolling basis, and the role may close earlier if a suitable candidate is found. We therefore encourage you to apply at an early stage.

How to Apply: Click Apply to answer the pre-screening questions, upload your CV.

Can I use Artificial Intelligence (AI) technology in my application?

At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre-employment screening:

To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check

Benefits

As a global organisation, WaterAid is committed to creating an environment where you can thrive and be yourself at your very best. Alongside our inspiring mission and meaningful work, we offer a range of benefits tailored to each country’s context and policies. These will be shared during the process

Our Global Commitment:

Our people promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.

Join us and be part of the change!

Job Title - Homelessness and Housing Law Advisor or Solicitor

Contract - Fixed Term – 3 years

Hours - 21 hours per week

Salary Range - £36,000 - £39,000 FTE (£21,600 - £23,400 pro rata)

Location - Coram Campus, 41 Brunswick Square, London WC1N 1AZ

About Coram

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

One of the twelve members of the Coram group, Coram Children’s Legal Centre (CCLC) is the UK’s specialist centre for children’s rights in education, immigration, community care and family law, and provides significant international legal systems consultancy.  The centre is located on the Coram Campus in central London with a base in Colchester. We champion access to justice through information and advice, legal practice and representation, policy and strategic litigation.  Our Legal Practice Unit provides advice and representation primarily under legal aid contract.  Our Policy and Practice Change team promotes practice change through training and capacity building to professionals and secures systems change through research, policy and advocacy.

About the role

This is an exciting opportunity to be part of a multidisciplinary team working to tackle youth homelessness. 

This role is funded by the Oak Foundation and forms part of Coram’s Voices in Action programme which combines CCLC’s legal work, Coram Voice’s advocacy support and Coram’s policy and participation work to champion young people’s rights and create change.  It centres and amplifies the voices of young people through our young ambassadors with personal experience of homelessness or school exclusion. The young ambassadors campaign locally and nationally to change policy and practice and empower their peers with knowledge of their rights through workshop delivery and content creation. 

Working with others across the group, the purpose of this specific role is to provide specialist housing law advice, preliminary casework and onward referrals to young people under the age of 25 experiencing housing related issues.  This will include delivering regular outreach advice sessions in partnership with community organisations.  The post holder will work with the Head of Community Care Law on project design, co-ordination, delivery and reporting.  Supported by the Head of Community Care Law, they will be proactive in developing community partnerships and managing relationships with partner organisations.

The role will be integrated within the wider community care and public law team and will be supported by the Head of Community Care Law.  Building on the existing expertise and practice within the team, there will be a particular focus on advising and supporting young people who are care experienced, should have benefited from care or are young migrants.  The aim is to diagnose complex legal issues relating to housing and homelessness, to ensure young people understand their position and legal rights and are either supported to take steps to realise those rights, provided with preliminary casework to resolve issue at early stage, or where needed, referred on for complex casework and litigation either internally or externally.

The role would suit an experienced housing law advisor or caseworker. We welcome applications from solicitors and non-solicitors.  The priority is experience delivering high quality housing law advice and casework sensitively to vulnerable clients with a track record of delivering against project targets and meticulous case management skills. We are looking for a committed, resourceful and determined housing law advisor with a positive and solutions focussed attitude who is able to work both independently and collaboratively as part of a team. They will be well supported with access to training, supportive line management and will benefit from being part of a wider collaborative legal practice team. They will work closely with a paralegal and be responsible for helping to develop the paralegal’s knowledge and understanding of housing related law.

The role will be based in our offices and with regular advice delivery in outreach locations. However, some remote/ hybrid working may be possible depending on the experience of the candidate after the initial settling in period. There may be flexibility over how the three days will be spread across the week (within working hours) and in accordance with the needs of the project.

To apply for this role, please click on the 'apply now' button below to complete the application, please note we do not accept cv’s.

Closing date: Sunday 12th April 2026

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 281222.

Be the link between frontline care and system change

Behind every care provider is a story: challenges, pressures, innovation, and resilience.

At Norfolk Care Association (NorCA), we turn those real experiences into insight that influences decisions across the health and care system.

We’re looking for an Engagement & Projects Officer to build relationships, gather intelligence, and deliver projects that make a difference.

Why this role matters

This role sits at the heart of NorCA’s impact. You’ll play a key role in:

• Building trusted relationships with providers across the region
• Turning real-world experiences into evidence that shapes decisions
• Delivering projects that respond directly to sector needs

If you are passionate about engagement and have the skills to make things happen, this is an opportunity to turn insight into real change by leading projects, and ensuring the voices of providers are heard where it matters.

What you’ll be doing

• Building relationships with care providers across our area
• Leading engagement activity (interviews, surveys, focus groups)
• Turning insight into clear reports and briefings
• Delivering projects from planning through to evaluation
• Working with a wide variety of stakeholder at all levels

What we’re looking for

• Experience in engagement, outreach, or stakeholder roles
• Strong relationship-building and communication skills
• Ability to gather and analyse qualitative/quantitative insight
• Experience managing projects or coordinating delivery

Why join NorCA?

• Play a visible role in shaping how adult social care is represented locally
• Work directly with senior leaders across the NHS and local authorities
• Take real ownership in a small team where your work has immediate impact
• Develop a broad skillset across communications, engagement, and delivery
• Flexible, supportive hybrid working

This is an exceptional opportunity at one of the world's most prestigious universities at a time of extraordinary ambition and philanthropic momentum. 

Associate Director of Development – Principal Gifts
Employer: University of Oxford
Salary: £65,336 - £82,255 with scope to go beyond for a leading professional with outstanding experience and track record
Location: Oxford (Hybrid)

Here at the University of Oxford, we are recruiting three Associate Directors of Development – Principal Gifts to join our incredible team. These are new positions, part of an expansion of our friendly, collaborative and successful Principal Gifts team.

As Associate Director of Development – Principal Gifts, you will operate at the highest levels of the University to secure transformational gifts at the eight-figure-plus level, advancing Oxford’s mission and global impact.  Your work will help ensure that Oxford continues to attract the brightest minds, pursue world-leading research, and address the most urgent challenges facing humanity.

You will work closely with the Vice-Chancellor, Chief Development and Alumni Engagement Officer, Director of Development – Principal Gifts, and other senior leaders to align principal gift opportunities with institutional priorities and articulate a compelling case for support to some of the world’s most significant philanthropists.

Your impact will be enduring – enabling breakthrough discoveries, expanding opportunity for students, and strengthening Oxford’s position as a global leader in education and research.  The Associate Director of Development role offers the chance not only to secure transformational gifts, but also to shape the future of Oxford’s philanthropic culture and leave a legacy at an institution that has been changing the world for over nine centuries.

This is a chance to join a dedicated, professional and ambitious team at a time when Oxford’s fundraising is at unprecedented levels. With strong support from the Vice-Chancellor, a proven track record of principal gift success, and an unparalleled global reputation, you will have every opportunity to make your mark, both at Oxford and in your career.

You will be passionate about what we do here, not phased by complexity and ambiguity, and comfortable orchestrating a myriad of stakeholders.  We hope to hear from you!

The University of Oxford is partnering with Erin Hall-Westfall and Joanna Logan of Constellate Global Talent on this search.

Closing date: midnight on Monday, 6 April 2026.

Interested?

Please familiarise yourself with the attached Candidate Pack.
To apply, please submit a CV and covering letter.

Diversity and Inclusivity

The University of Oxford is committed to equal opportunity, and to being a place where everyone belongs and is supported to succeed. We recognise how the diversity of our community enriches our ability to deliver on our academic mission.

We welcome applications from individuals from all backgrounds, including those under-represented within higher education. No applicant or members of staff shall be unlawfully discriminated against on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

No agencies please

Description

Public-Private Finance Specialist - National Water Compact Delivery Accelerator

Contract: 18 Months Fixed-term contract, Full-time, contingent upon successfully securing project funding, target start date May 2026

Location: The role can be based in London (United Kingdom), Accra (Ghana), Dar es Salaam / Dodoma (Tanzania), Lusaka (Zambia), or Lilongwe (Malawi), subject to right to work eligibility in the respective countries.

In the UK, we support and enjoy a hybrid working environment. A minimum of 40% of working time is spent face to face, either in the London office, for coordination, collaboration and connectivity across the team, or as a result of external engagement or travel for WaterAid.

Salaries & Benefits: Salaries and benefits will vary by country, depending on the successful candidate's location and experience. See further details below:

UK: GBP £61,645 per annum with excellent benefits*

Zambia: ZMW 939,581 – ZMW 1,174,476 per annum with excellent benefits.

Ghana: GHS 687,637 – GHS 1,045,327 per annum with excellent benefits.

Tanzania: TZS 148,523,228 – TZS 185,654,036 per annum with excellent benefits.

Malawi: MWK 75,784,188 - MWK 119,156,217 per annum with excellent benefits.

*We offer competitive, market-aligned starting salaries. While most roles are offered at the advertised starting salary, we may adjust this in exceptional cases depending on a candidate’s experience, skills, and potential.

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the Team

The role will report into the Project Lead: National Water Compact Delivery Accelerator, located in the Programme Operations Team, one of three support teams within the International Programmes Department of WaterAid UK.

The Programme Operations Team enables the effective management of the International Programmes Department through ensuring IPD Teams have access to robust high quality management policies, systems, process, tools and capabilities that work to support the delivery of programmes, enable the effective management of risk, and ensure strong financial planning and management.

About the Role

The Public and Private Finance Specialist will provide specialist technical leadership on WASH financing strategy, structuring and investor engagement within the National Water Compact Delivery Accelerator.

The role is responsible for ensuring that priority WASH projects are financially credible, appropriately structured and aligned with the requirements of public, concessional and where relevant private finance providers, enabling formal entry into financing appraisal and investment pipelines.

In this role, you will:

1. Financing diagnostics and strategy (Stage 2)

• Lead or contribute to country‑level diagnostics of WASH financing constraints, including budget flows, fiscal space, creditworthiness, and investor risk perceptions.
• Analyse the balance between public, concessional, blended and potential private finance options.

2. Project prioritisation and financing alignment (Stage 3)

• Support the assessment and prioritisation of WASH project concepts against financing institution criteria.
• Advise on project scale, affordability and financial structuring options, with ambition for large‑scale (>$100m) investments where feasible.

3. Project structuring and investment readiness (Stage 4)

Lead financial inputs into full project development, including:

• indicative financing structures.
• proposed sources of finance.
• allocation of financial and non‑financial risks; and
• affordability and sustainability considerations.

4. Engagement with financing institutions (Stages 3–6)

• Support structured engagement with multilateral development banks, DFIs, bilateral financiers and philanthropic funders.
• Interpret and translate financing partner requirements into actionable guidance for government teams.
• Support progression of priority projects into formal concept review, pre‑appraisal or appraisal queues.

5. Public–private interface and blended finance (where relevant)

• Assess the potential role of private finance, guarantees or delegated management models within public‑led WASH investments.
• Advise on risk‑sharing mechanisms, viability support and blending approaches appropriate to country context.

6. Quality assurance, learning and guidance

• Contribute to internal quality assurance of financing diagnostics, project concepts and full project packages.
• Document lessons on WASH financing pathways, including what has and has not proved credible with financing institutions.

Requirements

To be successful, you’ll need:

• Strong professional experience in public sector, development or infrastructure finance, with a focus on WASH or related sectors.
• Demonstrated understanding of MDB, concessional and blended finance processes.
• Experience working with government counterparts on financing strategies or investment preparation, particularly ministries of finance.
• Strong analytical skills and the ability to communicate complex financing issues clearly to non‑finance specialist audiences.
• Although not essential, we’d prefer you to have:
• Direct experience engaging with World Bank Group, AfDB or similar financing institutions.
• Experience of blended finance, guarantees or private capital mobilisation in infrastructure or public services.

• Experience working across multiple countries or fragile financing contexts.

Closing date: Applications will close 12:00 PM UK time on 10th April 2026. Shortlisting and interviews will be scheduled on a rolling basis, and the role may close earlier if a suitable candidate is found. We therefore encourage you to apply at an early stage.

How to Apply: Click Apply to answer the pre-screening questions, upload your CV.

Can I use Artificial Intelligence (AI) technology in my application?

At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre-employment screening:

To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check

Benefits

As a global organisation, WaterAid is committed to creating an environment where you can thrive and be yourself at your very best. Alongside our inspiring mission and meaningful work, we offer a range of benefits tailored to each country’s context and policies. These will be shared during the process

Our Global Commitment:

Our people promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.

Join us and be part of the change!

Do you have experience in customer service and love speaking to people? Do you want to help deliver an excellent supporter experience to support raising funds for a charity? If so, come and join our London team and contribute to the incredible work that we do across Sue Ryder.

You will be responsible for:
• Responding to customer/supporter queries, questions, and complaints across multiple channels.
• Processing and reconciling fundraising income at Sue Ryder.
• Thanking supporters for their donations and assisting with the delivery of supporter/customer journeys, or aspects of supporter journeys.
• Assisting with the management of compliance and best practice at Sue Ryder.
• Responsible for the day-to-day maintenance of the Fundraising Database

About You
The successful candidate will have good communication skills both written and verbal. You will be organised with the ability to work within a team. Ideally you will have experience with managing a customer ticket system or group inbox with excellent attention to detail and an understanding of the importance of data quality.

This is an excellent entry level opportunity for a capable and proactive individual to advance their career and learn about all aspects of Supporter Care.

Minimum Essential criteria:
• Computer literate with experience using Microsoft programs such as Word and Excel
• Experience of data entry, and understanding of the importance of data quality
• Strong standard of numeracy, comfortable manipulating large and complex spreadsheets
• Available for hybrid working, 2 days in London minimum

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone.

Closing date: 30th March
Interviews: TBC

**We reserve the right to close this advert prior to the closing date should we feel we have a sufficient number of suitable applications.

Benefits
• Company pension scheme
• 27 days holiday - rising to 33 with length of service plus bank holidays
• Enhanced maternity and paternity pay
• Enhanced sick pay
• Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, and Women and Non Binary Individuals
• Staff discount of 10% on new goods online
• Structured induction programme and learning and development opportunities.

We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible.

We are particularly interested in increasing applications from the global majority, LGBTQIA+ and people with disabilities as they are currently underrepresented in our organisation.

Please let us know if you have any feedback to make our recruitment processes more accessible and inclusive or if you require any adjustments made to your application or interview process.

If you want more than just a job, we want you.
Join the team and be there when it matters.

The Director of Charitable Impact is a senior leadership role responsible for defining, driving, delivering (operating), and evidencing Ben’s charitable impact. The postholder will lead the strategic and operational delivery of health, wellbeing, and support and specialist services, ensuring the charity demonstrably improves lives while strengthening its position as a credible, trusted health and wellbeing charity and thought leader for the automotive community.

Job Title: Director of Charitable Impact
Organisation: Ben – Motor & Allied Trades Benevolent Fund (The Automotive Industry Charity)
Location: Home Based, UK (with regular travel)
Salary: c. £80,000 – £90,000 per annum + £5,000 car allowance
Reports to: Chief Executive Officer
Direct Reports: Support Services Lead and Specialist Services Lead

This role combines strategic leadership, operational performance, service innovation, impact measurement, and external influence to ensure Ben delivers meaningful, measurable, and visible outcomes for those who need it most.

Key Responsibilities

Strategic Leadership & Impact

• Lead the development and delivery of Ben’s Charitable Impact Strategy aligned to organisational vision and priorities.
• Ensure the charity delivers clear, measurable, and demonstrable outcomes for individuals, families, and the wider automotive workforce.
• Embed an outcomes-driven culture focused on evidence, learning, and continuous improvement.
• Translate strategy into operational delivery plans, KPIs, and impact frameworks.

Service Delivery & Operations

• Oversee the effective delivery of all charitable programmes and services, ensuring they are high quality, accessible, safe, and impactful.
• Drive service innovation to meet emerging health, financial, and social wellbeing needs across the automotive sector.
• Ensure services are delivered efficiently, sustainably, and in line with regulatory, safeguarding, and quality / clinical governance standards.
• Use insight and data to inform service design, resource allocation, and performance improvement.

Health & Wellbeing Leadership

• Lead Ben’s evolution into a recognised, credible health and wellbeing charity for the automotive industry.
• Ensure services reflect best practice in mental health, physical wellbeing, financial resilience, and social support.
• Build partnerships with health, wellbeing, and sector specialists to strengthen service quality and credibility.
• Champion prevention, early intervention, and whole-person health and wellbeing approaches.

Impact Measurement & Evidence

• Develop and embed robust impact measurement, evaluation, and reporting frameworks.
• Ensure the charity can clearly demonstrate social value, outcomes, and return on investment to stakeholders.
• Lead production of impactful insight, data, and evidence to inform decision-making and external positioning.
• Strengthen the charity’s ability to use evidence to attract funding, partnerships, and sector influence.

Thought Leadership & External Influence

• Position Ben as a leading voice on health and wellbeing in the automotive industry.
• Develop insight, campaigns, and sector engagement that raise awareness of issues affecting automotive people.
• Represent Ben externally with credibility and authority across industry, health, and charity sectors.
• Contribute to policy, research, and sector dialogue to influence positive change.

Leadership & Culture

• Provide inspiring leadership to multidisciplinary teams, fostering a high-performance, values-driven culture.
• Build organisational capability in impact, service delivery, and wellbeing.
• Promote collaboration across the organisation, particularly with fundraising, engagement, and communications.
• Lead through change, ensuring services evolve with need and strategy.

Governance & Risk

• Contribute to Executive Team leadership, organisational strategy, and governance.
• Ensure services operate within legal, regulatory, and safeguarding frameworks.
• Manage operational and reputational risk relating to service delivery and impact.

Person Specification

Experience

• Significant senior leadership experience within the charity, health, social impact, or related sector.
• Proven track record of delivering measurable social impact and leading outcome-driven services or programmes.
• Experience of overseeing complex service delivery / operational functions.
• Demonstrable success in leading organisational or service transformation.
• Experience developing impact measurement, evaluation, or evidence frameworks.
• Experience influencing external stakeholders and building credibility within a sector or field.
• Experience leading and developing high-performing, multidisciplinary teams.

Knowledge & Understanding

• Strong understanding of physical and mental health and wellbeing, psychology and emotional wellbeing, prevention, and whole-person support.
• Knowledge of impact measurement, social value, and outcome frameworks.
• Understanding of safeguarding, quality, and regulatory considerations in service delivery (e.g. clinical governance requirements).
• Insight into the challenges affecting working people and communities (financial, health, social).
• Understanding of the charity sector, charity governance, and funding environment (desirable).
• Awareness of the automotive industry or willingness to quickly develop industry insight.

Skills & Capabilities

• Strategic thinker with strong delivery focus — able to translate vision into measurable outcomes.
• Operationally strong with ability to drive performance, quality, and improvement.
• Evidence-driven and analytical, able to use insight and data to shape decisions.
• Credible and influential communicator, internally and externally.
• Strong leadership presence with ability to inspire, engage, and lead through change.
• Collaborative and partnership-oriented.
• Strong judgement, integrity, and commitment to safeguarding and ethical practice.

Personal Qualities

• Passion for improving lives and delivering meaningful social impact.
• Purpose-driven, values-led, and mission aligned.
• Resilient, adaptable, and outcome focused.
• Curious, forward-thinking, and committed to learning and innovation.
• Empathetic and people-centred in approach.

Key Relationships

• Chief Executive and Executive Team
• Service Delivery and Impact teams
• Fundraising, Marketing & Communications teams
• Trustees and Board Committees
• External partners / organisations including automotive stakeholder or employers, health and wellbeing, welfare and charity, etc.

Success Measures

• Clear, demonstrable improvement in measurable charitable impact.
• Strong, high-quality, accessible health and wellbeing services.
• Recognised credibility as a health and wellbeing charity for the automotive industry.
• Robust impact evidence used to inform strategy, funding, and influence.
• Positive service outcomes, reach, and stakeholder confidence.