Member services manager jobs in Chigwell, essex

At Rethink Mental Illness and Mental Health UK, we’re working tirelessly to ensure that people severely affected by mental illness get the support and respect they deserve. To help us grow our impact, we’re looking for a passionate and ambitious Trusts & Grants Manager—someone who thrives on building meaningful relationships and crafting compelling cases for support.

Salary is £41,000 to £45,532 dependant on experience, plus £3000 London Allowance

If you're motivated by securing transformational funding that drives real change, this could be the perfect next step in your fundraising career.

About the role

As Trusts & Grants Manager, you’ll play a crucial role in developing and stewarding relationships with Trusts and Foundations—both established supporters and new prospects. You will:

• Manage a portfolio of 50–100 donors and prospects with five- and six‑figure giving potential 
• Produce compelling, evidence-led funding applications that bring our work and impact to life 
• Build and nurture new funder relationships through meetings, calls, written communication and service visits 
• Collaborate closely with colleagues across Programmes, Operations and Partnerships to shape high-impact, research‑led proposals 
• Oversee applications from concept to award, reporting to donors and ensuring excellent stewardship throughout the grant lifecycle 
• Monitor sector trends and proactively shape a healthy, diverse pipeline of long-term supporters 
• Forecast income, track progress, and take early action to mitigate shortfalls when needed 

You’ll work closely with the Interim Head of Trusts & Philanthropy, the Prospect Research Manager, and a fellow Trusts & Grants Manager who focuses on Mental Health UK—acting as a key contributor to a high-performing, collaborative fundraising function.

About the team

You’ll be joining a dynamic fundraising team that generates income across Events, Community, Individual Giving, Legacies, Philanthropy, Trusts & Grants, and Corporate Partnerships. Together, we support nearly £6m of work each year across Mental Health UK and Rethink Mental Illness. 

Trusts & Grants is a well-established income stream with a strong track record—and you’ll help take it even further, securing both cornerstone grants and long-term transformational funding.

About you

You’ll excel in this role if you are:

Essential

• A skilled relationship manager with experience securing five- and six‑figure grants or major gifts
• An exceptional communicator who builds meaningful, trusting relationships with funders and senior stakeholders 
• Experienced in writing persuasive, insight‑driven funding applications and reports
• Motivated by developing a diverse, high-impact Trusts & Grants programme
• Able to respond empathetically and appropriately to emotionally sensitive situations
• A proactive team player who brings creativity and solutions-focused thinking
• Passionate about mental health and improving outcomes for those we support

Desirable

• Knowledge of CRM systems such as Salesforce
• An understanding of GDPR in relation to data and fundraising
• Strong organisational skills with the ability to balance multiple priorities

Ready to make a difference?

If you’re excited by the idea of building a high-impact Trusts & Grants portfolio and driving transformational change, we’d love to hear from you.

Join us—and help shape a future where everyone affected by mental illness gets the support they need and deserve.

Polka Theatre in Wimbledon seeks a Development & Events Manager to join our successful and welcoming team.

This is the role for you, if you:

· Would like to work for a pioneering national theatre for children.

· Enjoy planning and delivering fundraising events, which leverage immediate and ongoing support for the charity.

· Want to help a charity inspire supporters and build quality relationships with them, by telling the story of our impact.

· Are creative, personable, dynamic and great at communicating.

Polka is seeking a Development and Events Manager to coordinate Polka’s regular giving programmes, manage an established programme of events and oversee a committed portfolio of corporate supporters. As a key member of the Development Team, this is an exciting and rewarding opportunity to help shape Polka's future as a leading children's theatre. 

The Development and Events Manager will help donors feel inspired, appreciated, and compelled to support Polka. You will do this through high-quality communications and events for Polka’s donors, potential donors and corporate partners. The postholder will devise and coordinate a varied annual programme of stewardship and cultivation events and take a proactive role in attracting new supporters.

This is a permanent, full-time role. More details are in the recruitment pack on our website.

This role will suit candidates with fundraising experience, particularly with individual giving and events. We also welcome applications from people with transferable skills who can draw on their experience in other sectors. 

The role is primarily on site at Polka Theatre in Wimbledon, with up to 2 days working from home per week.

Polka's commitment as an equal opportunities employer means we are keen to encourage applications from people from the Global Majority, people across the gender spectrum and people who self-identify as disabled, who are underrepresented in our sector.

Polka is funded by Arts Council England, London, registered charity number 256979.

Location: Haringey

Salary: Unqualified: £29,385 - £30,671 per annum

Qualified: £30,671 - £33,438 per annum

(Please note that applicants are usually appointed at the bottom of the relevant band based on fairness and our pay scales)

Hours: 37.5 hours per week 

Contract: Fixed Term Contract (Until 31st March 2027)

Closing Date: Wednesday 22nd April 2026

Closing Time: 00:00am

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as a Family Support Worker at Solace Women's Aid.  

You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service

Solace provides safe refuge and move on accommodation to hundreds of women and children made homeless through domestic or sexual abuse. We run 19 refuges across London, including specialist refuge spaces for women with multiple needs. Of these, this role will involve working across three refuges in the borough of Haringey, in a dynamic and fast-paced environment.

About the Role

The primary role of a Family Support Worker is to provide effective, efficient, and supportive service to children and their mothers residing in refuge with Solace Women’s Aid. The staff member will lead on the development of a child and family-centered approach to work in the refuge. In so doing, they will:

• Develop and deliver a range of trauma-informed services to children and young people (0-16 years) and their mothers within the refuge and when they are resettled into the community
• Ensure the completion of comprehensive assessments of family needs and risk of families, ensuring an integrated approach with children and adult services (internal and external)
• Ensure ongoing development of age-appropriate children activities
• Promote ‘Integrated Working’ through internal and external mechanisms in partnership with colleagues and community partnerships
• Coordinate the delivery of activities through session staff, volunteers, and student placements

About You

The ideal candidate will have demonstrable experience of working with vulnerable children, young people, and/or families, as well as knowledge of the effects that domestic abuse can have on young people.

You will be familiar with Assessment, Action Planning, and Evaluation for families, with experience in maintaining records. You will also have the ability to work on your own initiative, as well as in partnership with other agencies or professionals, to promote family/child wellbeing. 

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits and savings
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies
• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies.

Harris Hill is working with an education based organisation, supporting their search for an interim Events Manager, working remotely, 4 days per week, for 6 months. 

The pro rota salary would be £36-40k, on the basis that you work 4dpw, but could spread the 4 across 5. You would however be responsible for attending the various events, with one in June and another in October.

We are looking for a seasoned Events Manager, who is adept at the whole life cycle of events, with a emphasis on planning, and the marketing of the events themselves, so someone with both events and marketing experience is essential.

The team does have some events, admin, and communications support, but you would need to steer the a little, be very hands on, and flexible to the needs of the role.

Specifically, the role of the Events Manager involves:

Reporting directly to the Chief Executive Officer, and working closely with the staff team, to develop and deliver ALT’s programme of events.

Organising the logistics for in-person and online events and conferences, managing associated budgets and revenue generation, and negotiating with exhibitors and sponsors.

Leading on events-related stakeholder management, including working in partnership with volunteers to create conference programmes and managing event-related collaborations with partner organisations, nationally, and internationally.  This also includes leading on logistics for the Annual Awards.

Leading on events marketing and communications and social media, including promoting opportunities for members and partners across sectors.

Overseeing delegate and exhibitor liaison and carrying out event evaluations, including acting as the person responsible for feedback and complaints.

Evaluating and reporting on events to committees including the Board of Trustees.

Business and project management

Devise and manage project plans, risk registers and budgets for events and associated areas of operations.

Negotiate with potential and selected suppliers of products and services to secure best value, and manage and develop long term relationships with its suppliers.

Recruit, train, and line manage casual staff employed by the organisation in the run-up to and during conferences. 

General

Represent the organisation at events, promote the organisation and establish new and develop existing relationships with partners and stakeholders. This will involve occasional weekend, and evening work, and travel within the UK, and will include attendance at the two in-person conferences in the UK.

Contribute to the development and implementation of the Strategy.

Undertake training to ensure appropriate skills are acquired or developed.

Provide occasional holiday and sickness cover for posts at the same or lower grade.

Undertake any other duties and responsibilities as may be determined by the organisation that are commensurate with the level and grade of this post.

If you would like to hear more about this opportunity, please apply for further details. 

£40,500 - £47,700 per year FTE (pro rata for part time)

Permanent, Part time/job share (15 hours per week – 0.4FTE)

Hybrid working with regular travel to our London Bridge Office

What the job involves

As part of our Customer Engagement and Experience team, you’ll play a key role in delivering an exceptional supporter experience, from ordering shop items and receiving fulfilment materials to ensuring Gift Aid contributions are processed accurately and securely.

This job share role combines operational ownership, relationship management and compliance oversight. You’ll be trusted to run essential day-to-day activity and improve the systems that sit behind them.

You’ll build and manage strong relationships with fulfilment suppliers, holding them accountable to KPIs and ensuring materials are delivered accurately and on time. You’ll also manage the day-to-day running of our online shop, including product development, stock forecasting, supplier coordination and performance monitoring.

You’ll keep fulfilment operations running efficiently by identifying improvements, resolving bottlenecks and making sure teams across the charity have what they need. Alongside this, you’ll take ownership of Gift Aid administration, ensuring claims are accurate, compliant with HMRC requirements and supported by clear audit trails.

By monitoring Gift Aid performance, you’ll analyse trends and recommend improvements, keeping internal teams informed and skilled in best practice. You’ll also support Fundraising teams with compliance checks, offering guidance and helping to resolve any issues quickly and effectively.

In addition, you’ll oversee monthly stock reconciliations and financial reporting for shop activity, ensuring accuracy and supporting informed decision-making. You’ll work closely with colleagues across digital, operations, marketing and customer experience to deliver a seamless, joined-up supporter journey.

This is a varied and meaningful role where your work directly improves how supporters experience Prostate Cancer UK.

Please note, internally this role is known as Gift Aid, Compliance and Fulfilment Manager.

What we want from you

We’re looking for someone who enjoys improving processes, building strong relationships and getting things right first time. You’ll thrive in this role if you’re naturally organised, able to balance attention to detail with multiple moving parts and motivated by delivering an excellent supporter experience.

You’ll be solutions-focused and confident managing priorities, working with data to inform decisions and collaborating across teams to make things happen. You’ll build strong relationships with both suppliers and internal teams and feel confident holding partners to account when needed. You’ll be process-driven, always looking for simpler, smarter ways of working, and comfortable managing complex operational activity while keeping everything running smoothly. Strong attention to detail is essential, particularly when working at pace or with large volumes of data and multiple suppliers.

You’ll bring experience of forecasting, stock management and using insight to guide decisions, along with the ability to support, coach or motivate others, whether formally or informally.

You’ll need excellent communication skills to coordinate effectively with your job share partner, keeping each other aligned on tasks, responsibilities and priorities, and ensuring a seamless handover when needed.

If this sounds like you, we’d love to hear from you and see how you could help us make a real difference for our supporters!

Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.

We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.

How and where we work

Colleagues attend the office at least four days per month (pro rata for part-time colleagues) to collaborate, build relationships, and support projects and decision-making. You can choose where to work the rest of the time. Travel to the office is a commute, so we pay our own travel costs.

Additional in-person attendance will be required during your first few months for induction and training, to support you to learn the role and get to know colleagues.

We trust colleagues to work flexibly while balancing personal commitments with the needs of the charity, and we are committed to making reasonable adjustments for colleagues with a disability, neurodiversity, or a long-term physical or mental health condition.

How to Apply
Visit our Prostate Cancer UK Careers page to learn more about this role and the benefits we offer. On the vacancy advert, you’ll find everything you need to know about the role, how to apply, and what to include in your application.

You can also download a copy of the job description and access the link to our careers portal to submit your application by visiting our website via the apply button.

The closing date is Monday 6th April 2026.  Applications must be submitted by 23:45 UK time.

Interviews: By arrangement. Currently scheduled from Monday 20th April 2026. We’re expecting the interviews for this role to be held online at our London Bridge office. There will be a two stage interview process for this role.

Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.

Contract: Permanent – Full-time

Salary: £42,000 per annum

Hours of Work:Full-time, 37.5 hours per week /requires a minimum of a minimum of 40-60% on site at the Hospice

Location: HA3 0YG

We’re looking for an experienced and inspiring Community & Events Fundraising Manager to lead a motivated team and deliver ambitious income growth across our vibrant programme of community fundraising and events. 

This new role plays a major part in shaping the future of Public Fundraising at St Luke’s. You’ll lead a team of four, develop clear plans and KPIs, embed data driven decision making, and ensure our supporters receive excellent stewardship at every step. 

We’re looking for someone who can: 

• Provide strong, empathetic leadership 

• Translate strategy into practical delivery 

• Oversee event and community fundraising portfolios 

• Manage budgets, track performance and mitigate risk 

• Build team culture and cross team collaboration 

• Champion best practice and regulatory compliance 

If you’re an experienced community or events fundraiser ready to build a high performing team, this is a hugely rewarding opportunity. 

Join our Ask Us Anything Webinar on Wed 1 April @12.30pm to learn more: 
BITLY: https://bit.ly/4cLlZ9X

Applicants are encouraged to inform us if any reasonable adjustments are needed to be made during any part of the recruitment process.

St Luke’s Hospice are equal opportunity employers and particularly welcome applications from groups who are currently under-represented in our staff.

Please note: We will not be able to employ you if you are not eligible to work in the UK. We will not be able to obtain a work permit on your behalf.

Stella Maris UK is seeking an experienced and strategic Head of International Programmes to drive delivery of our international strategy and strengthen our global network.

This is a senior leadership role with responsibility for building strong relationships with international partners, identifying programme opportunities, and securing sustainable funding from corporates, trusts and foundations. The role will oversee the development and delivery of high-impact projects, ensure effective grant management and reporting, and support capacity building across the global Stella Maris network.

The role requires regular international travel to build partnerships, support programme delivery, and represent Stella Maris at meetings, conferences and network events.

We are looking for a confident leader with a strong track record in international development, grant fundraising, and stakeholder management, alongside the ability to translate strategy into delivery.

Operating as a blended role across the Membership and Marketing and Communications teams, this role will support the day-to-day membership and digital communication functions of the NI.

This role is responsible for membership administration and digital communications including processing and onboarding new members to managing ongoing renewals and maintaining the membership database, managing the delivery of Lunch & Learn sessions, Drop-In sessions and a range of themed technical and non-technical webinars, supporting HQ conferences and managing digital communications, member feedback and related marketing activity that underpins effective member engagement.

This role is critical in ensuring that members receive excellent customer service, timely communication, and accurate information about the institute’s services and benefits to support the organisation’s mission to engage and retain members, ensuring they receive value from their membership and are satisfied with their experience.

This is an excellent opportunity for someone with strong organisational, attention to detail, digital and communications skills with proficiency in database management and who enjoys building connections, creating engaging content, turning feedback into action.

Key Responsibilities:

Membership Administration

· Support the renewals process to ensure prompt collection of membership subscriptions including conducting follow-up campaigns to minimise lapsers. 

· Manage correspondence related to the onboarding process including preparing and sending membership welcome emails, and other communications as appropriate.

· Manage the Membership inbox responding to queries and assigning emails to colleagues or others as necessary.

· Support with the administration of Organisational Members including processing new members, issuing invoices and any other tasks as required.

· Assist with the development and implementation of new membership strategies.

· Other tasks to support the Membership and Business Development Director and Membership Manager as necessary.

Member Engagement and Digital Events

· Coordinate and deliver a structured programme of online events, including:

- Lunch & Learn sessions

- Drop-in member forums

- Themed webinar series covering both technical and non-technical topics

· Manage all webinar logistics, including registration, hosting, and post-event communications.

· Work closely with the Communities Officer and regional branches to promote local and regional events.

· Gather and analyse event feedback and attendance data to evaluate engagement levels and member satisfaction.

Digital Marketing & Communications

· Plan and deliver targeted marketing campaigns to promote membership activities, including a monthly member-focused email highlighting benefits such as mentoring, e-learning, and events.

· Create engaging and relevant content for the NI website, newsletters, and social media channels (e.g. LinkedIn).

· Develop promotional materials and manage a central events calendar to ensure consistent and timely communications.

· Monitor the Communications inbox responding to requests and assigning emails to colleagues or others as necessary

· Collaborate with the Membership and Business Development Director and Marketing and Communications Manager to assist with any other membership recruitment initiatives and campaigns as required.

Data Management & Reporting

• Maintain and regularly cleanse the membership database to ensure all records are accurate and up to date relating to membership and marketing.
• Generate and manage Nuclear Future mailing lists as required.
• Produce analytical reports on membership growth, retention, and engagement.
• Collect, analyse, and present member feedback from surveys and event participation.
• Deliver quarterly reports highlighting engagement trends and insights.
• Apply both quantitative and qualitative data to inform and shape future engagement strategies.
• Ensure full compliance with data protection regulations (e.g., GDPR).

Customer Service

· Serve as a point of contact for current and potential members, answering enquiries via phone, email, and online.

· Provide information about membership benefits, policies, and procedures.

· Resolve membership-related issues or concerns in a timely and professional manner.

General

· Liaise with suppliers and partners where needed to deliver promotional or event materials.

· Support other NI operational activities as required.

Experience and Skills

Essential Experience

· 2–3 years’ experience in membership administration, customer service, event co-ordination or marketing or a similar administrative role, ideally within a non-profit, association, or professional membership organisation.

· Proficient in using CRM or membership management systems, including database management, reporting.

· Experience in administering membership or customer renewals processes.

· Ability to deliver high-quality customer service in a professional environment.

· Ability to write compelling promotional copy.

· Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and experience using digital engagement and event tools such as Eventbrite, Cvent, Mailchimp, LinkedIn, and Microsoft Teams.

· Confident in handling data, analysing information, and producing clear, accurate reports.

Desirable Experience

• Experience in developing and delivering membership recruitment initiatives and campaigns.
• Experience in analysing member feedback and engagement data.
• Experience working with digital design tools such as Canva.
• Experience working with and supporting volunteer networks or regional teams.

Skills

· Strong organisational and multitasking skills, with a proven ability to manage multiple priorities and meet deadlines.

· Excellent written and verbal communication skills, with a high level of attention to detail.

· Proactive and adaptable, able to work effectively both independently and collaboratively as part of a team.

· Strong problem-solving skills, with the ability to handle member enquiries and concerns professionally and diplomatically.

Personal Attributes:

• Strong interpersonal skills and a customer-oriented mindset.
• Ability to remain calm under pressure and manage multiple tasks effectively.
• A proactive approach to problem-solving and initiative to improve processes.
• High degree of professionalism, confidentiality, and ethical standards.

Location

This role will mainly involve remote working, with occasional travel to events, meetings or conferences (approximately one to two days per month).

Reporting to

Membership and Business Development Director and Marketing and Communications Manager

Anticipated interview dates: 27-29 April

About the role

The Marketing Manager will drive high-impact, revenue-focused marketing that grows awareness, engagement and income across our commercial services, membership and campaigns.

This role will lead performance across paid, owned and earned channels, using data and insight to optimise results, increase leads and strengthen retention.

Working collaboratively with internal and external partners, you’ll deliver strategic, user-centred campaigns that maximise budgets, uphold brand standards and achieve measurable growth.

Key responsibilities

• Designing and implementing a revenue-focused marketing plan
• Creating measurable campaigns and outcomes
• Imbedding best practice and upholding the brand, creative and tone of voice
• Line management – supporting and coaching a small team.

This is a leadership opportunity for a commercially minded marketer who thrives on performance, collaboration and measurable growth. You’ll shape strategy, empower a talented team and play a pivotal role in driving sustainable income and engagement for NCVO.

Your background

• Proven experience delivering revenue-focused, performance-driven marketing campaigns that generate measurable growth.
• Strong expertise across paid, owned and earned channels, using data and insight to optimise results.
• Demonstrated ability to design and implement strategic marketing plans aligned to commercial objectives and brand standards.
• Experience leading and developing a small team, while managing budgets and collaborating effectively with stakeholders.
• Experience upholding and developing brand standards, creative quality and tone of voice.
• Strong stakeholder management skills, with experience collaborating across internal teams and external partners.

This is a great opportunity at NCVO at an exciting time, with the opportunity to shape strategy, drive sustainable income and lead high-impact campaigns that make a real difference.

About the team

The Marketing and Content team has evolved to include digital content, drives brand visibility, strategic messaging, and audience engagement. Through creative storytelling, innovative campaigns and cross-channel marketing, we deliver impactful campaigns that support engagement and income generation.

We may close applications early if we receive a high volume of interest, so apply as soon as you can.

Why join us

With members at the heart of everything we do, we champion the charities and volunteers who make a daily difference to our communities across England. Join us and help us make communities stronger and support us making a bigger difference!

Some of NCVO’s great benefits include:

• 25 days’ annual leave (pro-rata for part-time staff), increasing based on years of service
• five days’ volunteering leave (pro rata for part-time staff)
• enhanced pay for maternity/adoption leave
• generous employer pension contribution of up to 8.5% of salary.

Find out more about the benefits of working at NCVO on our website.

We’re not able to respond to or provide feedback on every application received. If you have not heard back within 72 hours of your application, unfortunately you've been unsuccessful in progressing to the next stage

Location: MSSC, National Support Centre (NSC), 200B Lambeth Road, London, SE1 7JY (Hybrid Working)

Contract: Full time, permanent

Salary: £40,000 to £42,000 gross er annum, depending on experience

Closing Date: Monday 6 April 2026

Assessment Day: Monday 13 April 2026 at NSC

Are you looking for a new opportunity supporting volunteers to give their best?

The Marine Society & Sea Cadets (MSSC) is a vibrant and growing charity delivering life changing nautical adventure for young people through the Sea Cadets to give them the best possible head start in life. We also provide personal and professional development opportunities for seafarers with the Marine Society. Working with our staff, cadets, and volunteers, we have built a vision and five-year strategy to take us forward and further improve the astounding contribution already made through our work to the lives of thousands of young people and seafarers, while fully supporting our volunteers who are vital to our success.

We are seeking a Volunteer Support & Systems Manager to lead the development and maintenance of automated workflows used within the Volunteer Support Team.

The role is responsible for ensuring the smooth running of the Volunteer Support function including overseeing the day-to-day administration of key volunteer processes. The postholder will also line manage the Volunteer Support Officers who act as the first point of contact to volunteers in assisting with these processes and wider administration.

About the role

The purpose of the Volunteer Support & Systems Manager is to ensure the smooth and efficient running of the Volunteer Support function by ensuring that automated workflows are well maintained and continuously improved. This includes the onboarding process for new volunteers, management of mandatory training requirements of existing volunteers and volunteer record management through processing promotions transfers and leavers. The role also provides effective line management to a team of Volunteer Support Officers, supporting them to deliver a high quality of administrative support to volunteers to assist them with these processes.

Responsibilities

• To oversee the efficient operation, maintenance and continuous improvement of all Volunteer Support automated workflows
• To develop clear and effective guidance, to help volunteers access and use the various Volunteer Support digital systems
• To line manage and support the Volunteer Support Team based at the MSSC Support Centre, empowering the team to deliver effective and consistent support to volunteers
• To functionally manage and support the Area Volunteer Support Team based across the 6 Area Offices, empowering them to deliver effective and consistent support to volunteers
• To manage the “Safer Recruitment” and adverse disclosure process for volunteers, in line with MSSC policy, ensuring that criminal records checks are dealt with in a timely and appropriate manner
• To work with the Head of Volunteering to review MSSC volunteering policies, monitoring their appropriateness and effectiveness, making recommendations for changes as necessary
• To support the Head of Volunteering with the successful implementation of MSSC’s volunteer strategy and other national tasks
• To work with Volunteer Support Officers to develop systems and processes for managing the Volunteer Support workload and monitoring delivery standards
• To work closely with other stakeholders, maintaining excellent working relationships across departments to ensure consistency and best practice for our volunteers.

Requirements

• Experience of leading the development and maintenance of digital volunteer management/ communication systems
• Experience of creating and maintaining complex automated workflows
• Experience of overseeing the administrative functions of a CRM system
• Experience of implementing, managing reviewing and refining administrative processes
• Experience of delivering a first-class service to clients or customers
• Experience developing processes which are targeted at both internal and external audiences
• Experience of managing or supervising a large team
• Experience of leading projects manging change with various stakeholders

Desirable

• Experience of managing or supervising a team based remotely
• Experience of using Microsoft Forms and Power Automate or similar systems
• Experience of managing an onboarding process, ideally of volunteers, with the understanding of the importance of safer recruitment
• A strong understanding of the voluntary and community sector, ideally within the youth sector
• Experience of working with volunteers and the knowledge of how to ensure they are supported
• Experience of empowering a team to deliver a first-class customer service
• Experience in managing challenging emails, calls and situations with volunteers professionally, using sound judgement and clear communication

For further information, please download the . If you are interested in this role, please apply now!

Benefits

• 25 days annual leave per annum, increasing with length of service
• Hybrid working for many roles
• Volunteering Leave
• Life assurance (4x salary)
• Private medical insurance
• Generous pension (employer contribution up to 10%)
• Cycle to work scheme
• Access to the Marine Society Digital Library
• Wellbeing portal and EAP with 121 counselling
• Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.

Additional Information

MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.

We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. 

All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.

This is a key role within our team dedicated to delivering outstanding customer service. You will be the first point of contact for all of Stewardship’s customers, especially those using our giving platform. In this role, your customer service expertise will shine as you understand client needs, assist with a diverse range of enquiries, and resolve issues promptly to deliver an exceptional and joyful experience for every customer that brings our mission and values to life.

We’re looking for a warm, customer-focused individual who is passionate about delivering great service, creating meaningful connection with Stewardship’s customers and prospective customers, and helping those we serve be the best stewards of the resources God gives them.

Occupational Requirement (OR)

As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:

· Active membership of local church congregation.

An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.

We are the national body for careers education in England, delivering support to schools and colleges to deliver modern, 21st century careers education. 

The Careers & Enterprise Company (CEC) is a great place to work. We operate within a fast-paced and collaborative environment. We are brought together by one thing: our passion to ensure young people get the best possible start in life and are supported to find their best next step. 

Do you want to be part of a mission-driven team focused on transforming young people’s lives? If so, we’d love to hear from you! 

Role summary

Essential criteria: 

• Background in corporate relationship management/account management - able to build relationships at all levels and sell propositions to organisations.   

• Experience in developing resources to support employers to deliver quality outreach with young people.   

• Demonstrable experience of operationalising national strategy into projects and programmes, ideally across multiple locations.   

• Significant experience of managing multiple clients/stakeholders and projects to time and budget, managing risk, and maintaining a high-quality service level.   

• A demonstrable understanding of the current careers’ education and early careers landscapes.   

Desirable criteria: 

• Expertise in supporting employers to engage with specialists education settings, especially Alternative Provision.  

For further information about the role, and to apply, please visit our website via the Apply button.

Closing date: Monday 13th April 2026 (Midnight).

Please note that we reserve the right to close this advert early should we receive suitable applications.

Equity, Diversity and Inclusion        

At the Careers and Enterprise Company (CEC) we are committed to fostering a culture of belonging. We know that engagement at work relies on feeling included and valued. Inclusion is both a choice and a practice, for us as an organisation and for individuals within our team. We aim to drive inclusion through every aspect of our work and we understand that diverse teams are essential for innovative careers education and are central to our mission and impact. CEC values the visible and invisible qualities that makes each member of our team who they are. We are a disability confident employer and if you need any help or support through the application process, please contact the HR team and details can be found on our website.

Full-time role (see operation of 28-hour week below). We are open to considering applications for a part-time role that would require job share.

Home Based Working in the UK (some access to a London office or co-working spaces across the UK available, flexible working policy).

Action for Global Health is a membership network of over 50 organisations working to improve global health. Its vision is a world where everyone can access quality healthcare without financial hardship, achieving true health equity.

AfGH’s strategy, extended to 2029, aims to ensure that stronger commitments from the UK Government help more people worldwide access affordable, high-quality healthcare suited to their needs. The network works by bringing together member organisations, civil society groups, and people with lived experience of health inequality - especially from low- and middle-income countries - to influence UK policy. It acts as a key link between global health civil society and government departments such as the Foreign, Commonwealth & Development Office and the Department of Health and Social Care, guided by its 10 health-equity principles.

AfGH is an independent network hosted by STOPAIDS, which provides legal, financial, HR, and administrative support.

The Advocacy Manager role helps lead AfGH’s advocacy strategy, working with the Director to coordinate campaigns and policy engagement to advance global health equity. Please download the full job description for more details.

Benefits of working at Action for Global Health (hosted by STOPAIDS)

We offer a number of benefits, including:

• We operate a 28-hour (rather than 35-hour) working week policy with no salary reductions. Staff are able to work reduced hours over 5 days or a 4-day week. We offer flexible working, with non-standard working hours
• We operate a home-based working policy with some access to a London office or co-working spaces across the UK. We also provide a small home working grant and monthly working from home allowance
• A group stakeholder pension scheme with 6% employer contributions
• An individual learning and development budget allocated to staff members each year
• 20 days of annual leave per year (excluding bank holidays), plus 1 day for every year of service (up to 4 years)
• Enhanced maternity and paternity pay for employees with 1 year's service or more

Closing date: 6th April 2026

Please note that should sufficient applications be received we reserve the right to close this advert early.

STOPAIDS is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive positive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, HIV status, national origin, genetics, disability, or age.

About BIG Alliance

BIG Alliance (Businesses for Islington Giving) delivers business-supported employee volunteer programmes to strengthen links between businesses, community organisations and education institutions across Islington. In doing so, it aims to help address issues of poverty and isolation, which are prevalent across the borough, despite the perception of Islington being an area of high wealth. 43% of children are growing up in poverty, one if the highest rates in the country, and Islington is the 6th most deprived out of 32 London boroughs.

Established in 2012, BIG Alliance aims to make community investment easier, more effective and more rewarding for its business members.  It is a partnership between, East London Business Alliance – a registered charity that has been supporting the social and economic regeneration of east London for 30 years, Macquarie Group – principal funder and founder, and Islington Giving - funder and founder.  To date, BIG Alliance has placed more than 16,000 business professionals into volunteering opportunities within over 700 community organisations, schools, colleges and universities.

ELBA has an excellent employee benefits package including generous leave, flexible balance between working from home and the office, BUPA health cashplan; enhanced maternity and paternity pay; an active wellbeing and equalities programmes led by staff; a varied and busy learning and development schedule; cycle purchase scheme; and an Employee Assistance Helpline. including access to free accredited courses up to degree and post-graduate level. 

Purpose of the job

The main purpose of the job is to facilitate development and delivery of the BIG Alliance’s skills-based volunteering programme, which utilises the skills, experience and sector-specific expertise of employees within our business partners to support Islington’s community organisations and residents.

Our skilled volunteers are placed with a community partner or beneficiary either individually or join one of our annual programmes which include: CoRe (Community Resourcing), Board Builders, Leaders in Partnership and Time to Talk. Over 3,000 employees have been placed as skilled volunteers through BIG Alliance since 2012 providing expertise in law, finance, IT, HR, and marketing and communications to name just a few.

The postholder will be responsible for the successful delivery of various aspects of this programme, delivering exciting, innovative employer supported volunteering projects that meet the expectations of specific corporate supporters, and the needs of the community with key geographical focus in Islington.

Job Description

Main duties

• Collaborate closely with community partners, corporate partners and BIG team to understand community needs and design appropriate employee volunteering activities to address these needs

• Develop relationships and effective partnerships with key stakeholders in the community including the local authority and community infrastructure support organisations to maximise the impact of BIG Alliance’s work.

• Support the delivery of all business skills activity and the wider BIG Alliance programmes.

• Proactively market volunteering programmes to BIG Alliance corporate partners.

• Source, place and manage cohorts of corporate volunteers in line with business plan and project targets.

• Develop effective working relationships with community affairs team with BIG Alliance corporate partners, ensuring that these companies are supported to develop employee volunteering and other initiatives that meet their targets, priorities and strategies.

• Implement effective evaluation and impact measurement tools in line with BIG Alliance corporate partner requirements, ensuring that evaluation informs best practise to ensure continuous improvement.

• Work on any projects with BIG Alliance, as and when required.

General

• Use BIG Alliance’s internal systems to maintain records and report progress, including due diligence and volunteer recording via Salesforce

• Ensure that effective project management systems for monitoring and evaluation are in place and keep detailed records.

• Proactively generate case studies, news articles, photos and social media content to promote the work of BIG Alliance in line with BIG Alliance communication targets and protocols.

• Collaborate with other BIG Alliance colleagues on projects where appropriate and contribute to the development of BIG Alliance/ELBA as an organisation overall.

• Adhere to and implement policies, including equal opportunities and health and safety.

• Undertake any other reasonable duties as requested by your line manager.

ELBA wants to represent the diverse community we support and aims to be an inclusive employer in terms of ethnicity, disability, sexual orientation & background. We are an equal opportunities employer and we welcome all applications.

Please note this role is required to have an enhanced Disclosure and Barring Service (DBS) check. The successful candidate will be required to comply with ELBA's safeguarding policies and any appointment will be subject to satisfactory references as well as DBS.