3 Membership marketing coordinator jobs in BN22 7SJ
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The Membership & Community Coordinator is a new role, created to support the membership functions at Science for Animal Welfare (SciFAW) and the Humane Slaughter Association (HSA).
Initially, the role holder will focus on delivering and growing SciFAW’s relaunched membership. They will play a central role in shaping the member experience, ensuring that our membership delivers genuine value and builds a thriving community.
They will lead the day-to-day delivery of our membership offer across member, supporter and student pathways, creating engaging journeys that attract, retain and inspire people to connect with our work. From onboarding and renewals to member only events, communications and community engagement, they will be the person our members come to know.
This role sits at the heart of the organisation rather than within a single team. They will work closely with colleagues across science, communications, income generation and operations. This role will work closely with the charities CRM and Office Manager who oversees the administration of memberships, our customer relationship management (CRM) software and data. They will also play an important role in gathering member insight and feeding it back into the ongoing development of our membership proposition.
This is a highly autonomous and collaborative role. Reporting to the Head of Income Generation and working with colleagues across the organisation, you will translate membership strategy into action, taking ownership of implementation, continuous improvement, member engagement and retention.
Our charities are small, and our work is often fast paced; as such we are looking for candidates who can work with limited supervision day-to-day and can work on multiple concurrent workstreams.
Please note, you must have the right to work and reside in the UK to apply.
Key Responsibilities
Membership
- Implement and promote the new SciFAW membership offering to current, lapsed and prospective members, helping to grow and strengthen the membership community.
- Develop the member, supporter and student membership journeys, ensuring a positive and seamless experience at every stage.
- Manage the membership application approval process, including documenting Trustee decisions and administering confirmations and welcome communications.
- Liaise with colleagues responsible for the membership operations and data to ensure the charities retain accurate records and use effective processes.
- Administer and analyse the post-join questionnaire and use its insights on members' interests, affiliations and areas of work to inform future engagement, events and activities.
- Lead a retention-focused approach across all membership, community, communications and event activities, ensuring members consistently experience value, connection and engagement throughout their relationship with SciFAW, while acting as their primary point of contact.
- Analyse data and report on member acquisition, retention, trends and engagement.
- Working with scientific staff, input into the development of the LINKS scheme, supporting its growth and strengthening its role as a membership activity.
Events
- Work with scientific colleagues to develop the charities’ programme of member-exclusive events.
- Organise a programme of member-exclusive events throughout the year, aligned with plans agreed with the Head of Income Generation.
- Co-ordinate the programme of member-only events alongside our annual conference, working with science staff and conference organisers to design, plan and deliver them.
- Work with the wider team and external collaborators to develop events and engagement opportunities for students and early-career researchers, including careers-focused content at the annual conference.
- Contribute to event planning to ensure events are engaging and responsive to member interests and feedback.
- Work with administrative support colleagues to organise and deliver events, allowing you to focus on member engagement.
- Provide occasional administrative support for corporate membership and sponsorship activities as required.
Community and Communications
- Act as the primary point of contact for members, providing a welcoming, responsive and professional experience.
- Build strong relationships with members, ensuring they feel valued, connected and engaged with charities missions.
- Craft the communications to members at each stage of their membership journey to optimise engagement and retention.
- Produce a quarterly membership newsletter that showcases member stories, highlights opportunities and strengthens community connections.
- Work with the Communications team to develop engaging membership marketing and retention materials across all SciFAW membership routes and for HSA individual members.
- Collaborate with scientific staff to deliver member-only roundtables.
- Collaborate with scientific staff to increase opportunities for members to engage effectively with the charity's grants, awards and scientific activities.
Essential skills and experience required
- Experience coordinating a membership function, with hands-on delivery of member engagement, recruitment and retention activities and community building.
- Proven ability to work independently and within scope, managing priorities and collaborating confidently with senior colleagues, scientists and external stakeholders.
- Experience planning and delivering both online and in-person events.
- Experience using CRM or membership databases for record management, reporting and analysis (both charities use Beacon CRM).
- Excellent written communication skills, with experience producing audience-focused content such as newsletters, event communications and membership materials.
- Strong interpersonal and relationship-building skills, with the ability to engage effectively with a wide range of stakeholders.
- Strong organisational skills, with the ability to manage multiple workstreams and priorities simultaneously.
- Reliable and accurate in reporting progress, with a clear view of what's completed, what's outstanding and what's at risk
- Strong presentation skills, confidence in communicating and presenting to external stakeholders and groups, including being comfortable making phone calls where necessary
- A genuine commitment to animal welfare and enthusiasm for the mission and values of the charities.
Click apply to download the full application pack before completing your application.
Please submit your CV and a letter (maximum 2 sides of A4) describing how you meet the person specification and explaining your motivation for wanting to work with us. Please include the names of two referees who we may contact if you are shortlisted and specify your notice period.
Your application will be assessed on both your CV and letter.
Anonymous application allows us to screen applications based solely on suitability for the role.
Registered Charity
11 - 20
Discover what matters to animals, develop scientific solutions to animal welfare problems and disseminate evidence-based information.
The client requests no contact from agencies or media sales.
Thank you!
The role is to provide support to the Operations Manager and wider organisation, ensuring the delivery of IRCM’s strategy, mission and values. This is a varied hands-on primarily home-based role working across all aspects of the organisation's activities.
The Operations Co-ordinator will support the smooth day to day running of the organisation ensuring key tasks such as applications to the register and concerns raised are dealt with in a timely manner. The role will also support improvements to policies, procedures and processes in line with the Professional Standards Authority’sAccredited Register Scheme to which IRCM will be applying.
Main duties
·Working within agreed structures carrying out tasks delegated by the Operations Manager in accordance with the organisation’s policies and under their direction.
·Monitoring and responding to emails in the general mailbox.
·Ensuring applications and renewals are processed in a timely manner and at a minimum in line with the organisation’s policies; completing administrative checks and responding to queries on the portal.
·Providing administrative support for fitness to practise and professional conduct processes.
·Supporting the Board, Committees, Panels and other groups, preparing draft agendas, arranging meetings, coordinating and preparing papers, producing minutes and monitoring and chasing actions.
·Assisting with the preparation of marketing and promotional material, coordinating promotional materials and deliveries for in person events and supporting its representation at relevant sector events (this role requires occasional attendance at events - circa 6 per year).
·Preparing updates and sending to IRCM’s mailing lists (MailerLite), uploading on its website (Wordpress) and social media (LinkedIn and X).
·Preparing internal communications for representatives.
·Maintaining the document library and monitoring review dates. Ensuring the organisation’s policies, procedures and processes and supporting documents are up to date, fit for purpose and meet the requirements of the Professional Standards Authority seeking appropriate sign off for any amendments in line with IRCM processes.
·Supporting organisational record keeping, including administration of invoices and expense claims.
·Administrative updates to Microsoft 365 and SharePoint sites.
·Providing administrative support for other organisational activities.
The postholder is expected to be flexible and reasonable in carrying out additional commensurate duties, as required from time to time.
Anticipated workload
This a part-time UK home-based flexible role equivalent to 3 days per week (22.5 hours). Equipment will be provided. The working pattern is flexible around meetings which are typically held between 10am and 3pm but it requires most of the work to be carried out between 9am and 5.30pm Monday to Friday. The post holder may work flexibly but this will need to be spread over a minimum of 4 days between Monday and Friday.
The role is primarily remote with most meetings taking place online.However, the postholder will need to attend some in person events or meetings around the UK and this may involve occasional overnight travel. This is unlikely to exceed 6 per year and advance notice will be provided of these.
Knowledge, skills and experience
Essential
·Strong administrative and organisational skills, with the ability to manage multiple tasks and competing priorities.
·Excellent written and verbal communication skills, including drafting correspondence, agendas, minutes, and updates for a range of audiences.
·Ability to organise and support meetings, including agenda preparation, paper coordination, minute taking, and action tracking.
·High level of accuracy and attention to detail when processing applications, records, and documentation.
·Proficiency in Microsoft 365 applications, including Outlook, Word, Excel, Teams, and SharePoint.
·Experience of managing shared inboxes and responding professionally to enquiries.
·Experience of working in a practical hands-on role in a small team with a broad remit.
·A proven track record of sound judgement and effective decision-making working in ways which ensure accountability and transparency.
·A strong and active commitment to equality, diversity and inclusion.
·Understanding of data protection, confidentiality, and information governance principles.
·Ability to build positive working relationships with colleagues, Board members, Committee and Panel members, and external stakeholders.
·Strong time management skills and the ability to work independently within agreed procedures and deadlines.
Desirable
·Experience as an Operations Coordinator or equivalent supporting an operations, project or business team.
·Experience working within a professional membership body, regulator, case management, health or social care organisation, charity and/or not-for-profit organisation.
·Experience of maintaining databases and records, ensuring data quality and confidentiality.
·Experience supporting governance functions, including Boards, Committees, Panels, or disciplinary/professional conduct processes.
·Experience creating and scheduling content for social media platforms such as LinkedIn and X (Twitter).
·Experience of maintaining policies, procedures, and document control systems.
·Experience of designing promotional material.
·Experience coordinating logistics and materials for events, conferences, or exhibitions.
·Familiarity with registration, accreditation, membership, or application-processing systems.
·An understanding of fitness to practise, professional standards, or regulatory frameworks.
·Knowledge of MailerLite and Wordpress.
The client requests no contact from agencies or media sales.
Thank you!
Event & Engagement Coordinator
Remotely based in North West England and a willingness to travel where appropriate
Job Purpose:
To plan, coordinate, and deliver a range of local events across North West England with the potential to grow into other areas in the future, ensuring each event is well-organised, inclusive, and engaging for local communities. The Local Event & Engagement Coordinator will collaborate closely with partners, local authorities, suppliers, volunteers, and members to deliver high-quality, unique and memorable experiences.
Who are we looking for?
· Energetic and positive, bringing enthusiasm to everything you do.
· Excited by change, seeing new opportunities and possibilities.
· Keen to succeed with a strong development mindset.
· Passionate about delivering great events and experiences.
· Open to feedback, always looking for ways to improve.
Key Responsibilities:
Event Coordination
· Plan and manage logistics for a variety of local member events, making sure all events are accessible and attractive to both existing and potential members.
· Liaise with relevant external and internal contacts such as venues, suppliers, CSSC’s ticketing platform, Head Office departments, and volunteers.
· Complete all relevant compliance work such as risk assessments and public liability checks.
· Support both long standing and new volunteers with all aspects of volunteer led events, including creating events on ticketing platform and promoting events through email and social platforms
· Develop and manage event budgets, ensuring value for money and accurate financial tracking.
· Oversee event setup and breakdown where applicable, managing on-site logistics and resolving any issues on the day.
· Recruit and coordinate volunteers to assist with events.
· Evaluate event success through feedback, data collection, and post-event reporting.
Digital Engagement
· Promote events via social media, email campaigns, posters, and local press in collaboration with marketing teams.
· Manage and grow the North West’s CSSC TikTok presence, including content planning, filming, editing, posting, and community engagement.
· Create engaging, on-brand short-form video content tailored to target audiences.
· Monitor performance metrics and use insights to optimise content strategy and increase reach and engagement.
· Stay up to date with emerging social media trends, tools, and platform updates.
Key Skills & Experience:
Essential:
· Proven experience in planning and delivering events.
· Strong organisational and time-management skills.
· Ability to manage budgets and handle multiple projects simultaneously.
· Excellent communication and stakeholder engagement skills.
· Flexibility to work evenings and weekends when required.
· Ability to analyse member insights to inform event planning and attract potential new members.
· Ability to work collaboratively with regional teams to support membership growth and positive member experiences.
· Ability to build rapport with volunteers and identify the support needed for successful event delivery.
· Confidence in using IT systems and ticketing platforms to promote events across appropriate channels.
Desirable:
· Experience working with community groups, charities, membership organisations or not for profits.
· Knowledge of health and safety and safeguarding procedures.
· Familiarity with marketing or PR for events.
· First Aid or event safety training.
· Previous experience with ticketing platforms or willingness to learn.
· Understanding of how comms and events align with one another.
· Data literacy or willingness to understand some basic data analytics
· Full UK driving licence and willingness to travel where appropriate
Non Charity Employer
51 - 100
We are a not-for-profit, membership, organisation for over 124,000 colleagues from the civil service and public sector.
