New hospice delivery and site service operations director jobs
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Salary: £41,500
Location: Hybrid Work Culture. We are proud to promote a truly hybrid work culture, recognising that every role is different, and everyone has unique needs and preferences. Our Hybrid Work Arrangement empowers each team member to work with their manager to choose the most effective way to work that balances your needs and Hospice UK’s.
Our office is a short walk from King’s Cross station in London. For this role, we need someone to come into the office at least one day a week, on a Tuesday. A day where all of Income Generation come into the office. You can work remotely for the rest of the time. Equally, you may prefer to work from the office full-time. We encourage all colleagues to visit member hospices to help inform our work and you may be able to work from there.
Contractually this role is London-based.
Contract: 8 Month Contract ending on 31 March 2027
Benefits:
- 25 days annual leave pro rata based on the term of the contract
- Matched pension scheme up to 7% of salary
- Support for staff with caring responsibilities
- Family-friendly culture
How to apply: CV and supporting statement - using Hospice UK’s supporting statement document – available on our website to download.
Closing date for applications: 23:59 on Sunday 31 May 2026.
Interview dates: Tuesday June 9 and Wednesday June 10. Interviews will take place online via MS Teams.
Job Information
The Role
The Conference Manager (FTC) plays a significant part in delivering Hospice UK’s programme of conferences for our hospice membership. As a newly created position, you will take the lead on our one-day conferences while also supporting the delivery of our annual National Conference.
Our conferences are central to our strategic aim of bringing the sector together to share expertise, collaborate and celebrate innovation. Your work will ensure our conferences are delivered to a high standard and that hospice delegates have access to relevant and timely learning opportunities.
You will work with a range of internal and external stakeholder as well as the subject matter experts. Listening to their feedback, you will help shape the programme content, work with the wider project team to deliver a smooth and valuable learning opportunity for hospice colleagues.
The Team
The Conference team is made up of the Senior Conference manager and the Programmes Team Administrator, with support from the Deputy Director of Programmes, Director of Programmes and subject matter experts across the organisation.
It is a mighty team of two, managing a portfolio of 5 in person conferences across the year, from our role focused one-day conferences of around 130 - 150 delegates to our annual National Conference, which welcomes over 1000 delegates.Our team works across the organisation and collaborates with lots of internal and external stakeholders.
About You
You will have strong attention to detail, excellent organisational skills, and be confident building relationships with a wider range of stakeholders.
You will bring:
- Proven experience of organising in person conferences, events or seminars (or similar complex activities) for around 130 people or more
- Ability to distil conversations, feedback and discussions into actionable insights that support effective planning.
- Naturally curious and proactive
- A self-motivated, self-sufficient approach to managing your workload
- Strong time management skills, with the ability to manage multiple priorities
More information is available in the candidate information pack, which is available on our website to download.
Registered Charity
51 - 100
We represent and champion the community of 200+ hospices across the UK.
Thank you!
Closing Date: 29th May 2026
Interview Date: First stage 10th June 2026 - over Teams, Second stage 18th June 2026- On Site
Location: The role requires regular on-site presence to support shop teams. We offer flexibility in working locations where operationally appropriate, including some opportunity for home working. Flexible and compressed working patterns are supported, and we welcome conversations about individual requirements
Hours: 37.5 hours per week
Salary: Corporate Band F - £30,184 - £35,591 per annum
DBS Requirement: Basic Check
Are you a creative communicator who wants their work to make a real difference?
Birmingham Hospice is looking for a talented and driven Retail Communications Officer to join our Income Generation and Marketing Team. This is a brand-new role - an exciting opportunity to shape something from the ground up and make it your own.
Our hospice’s retail estate is growing fast. With 26 shops and more on the way, retail is a vital source of income that helps us care for hundreds of patients and families across Birmingham each year. But to make the most of that opportunity, we need brilliant communications and marketing support behind it.
As our Retail Communications Officer, you’ll be responsible for delivering marketing for our shops, for retail-led events, our house clearance service, furniture collections and new store openings - driving footfall, awareness and income through creative campaigns, standout social media content and strong community relationships. You’ll be a trusted partner to our Retail Team, helping to build a consistent, professional presence for every shop in its community – and playing a key role in the growth of our retail offering.
You’ll work closely with our Retail and Communications teams, building real partnerships, supporting volunteer and staff recruitment, and helping ensure every one of our shops has a consistent, professional presence in its community.
What you’ll be doing
• Creating and managing campaigns that drive retail income, donations and footfall.
• Building and maintaining a strong retail presence on digital channels.
• Marketing house clearances, furniture collections and new shop launches.
• Supporting volunteer and staff recruitment through compelling storytelling and employer brand content.
• Monitoring campaign performance and reporting on key metrics, using insight to refine and improve activity.
• Equipping the Retail Team with tools, templates and training to ensure a consistent brand presence across all shops.
What we’re looking for:
• A background in marketing, communications or PR.
• Confidence across digital channels including social media, email and content management.
• Strong creative skills - you can write, design and produce quality content.
• Excellent project management and the ability to manage multiple priorities.
• A collaborative, relationship-driven approach.
• Ideally, experience in retail, charity or income generation marketing (though not essential).
Why work at Birmingham Hospice?
At Birmingham Hospice, our people are united by compassion, kindness and a shared commitment to making a difference.
By joining us, you’ll be part of an organisation that:
· Puts patients, families and people first
· Values respect, honesty and collaboration
· Encourages learning, reflection and improvement
· Supports flexible and inclusive ways of working
· Offers the chance to do work that is genuinely meaningful
Registered Charity
101 - 500
We believe that anyone with a terminal diagnosis deserves to live well and make the very most of the time that remains.
The client requests no contact from agencies or media sales.