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Hackney Migrant Centre, Hackney (Hybrid)
£33,213 FTE salary inclusive of £4,226 London Weighting (Actual Salary 0.8 FTE/4 days per week: £26,570)
Posted today
Closing tomorrow
SV2, Ripley, Derbyshire (On-site)
£24,785.0 per year
Posted 2 weeks ago

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Closing in 3 days
MND Association, Northampton (Hybrid)
£24,455 per year
Posted 1 week ago
Closing in 3 days
Medair, Kennington (Hybrid)
£29,700 per year
Help enable life-saving humanitarian work by providing vital financial, operational and fundraising support.
Posted 6 days ago
Closing in 5 days
Lewisham Local, London (Hybrid)
£42,000 to £45,000 (depending on experience) + 6% employer pension
Posted 3 days ago Apply Now
Birmingham Women's and Children's Hospital Charity, Birmingham (Hybrid)
£27,326 - £29,987 per year
Posted 2 weeks ago Apply Now
Closing tomorrow
Worldwide Radiology, Liverpool (Hybrid)
£28,000 - £30,000 per year
Your work will span a range of tasks ensuring that all administrative processes run efficiently and by supporting the core team&volunteers.
Posted 1 week ago Apply Now
Concern Worldwide UK, Belfast, Belfast (On-site)
£24,060–£26,732.80 per annum based on 28 hours per week. Full-time equivalent: £30,075–£33,416 per annum based on 35 hours per week.
Concern Worldwide (UK) is looking for an Administration and Facilities Officer to join the Belfast team on a part time, permanent basis.
Posted 1 week ago
Closing tomorrow
The Scout Association, Gilwell Park, Essex (On-site)
£16775.40-£16775.40 per year
Posted 2 weeks ago
Closing tomorrow
London Diocesan Fund, London (Hybrid)
£22,264 per year (FTE £32,468)
The LDF is looking to appoint a Ministry Administrator to support the Area Director of Ministry and the wider Stepney Area team.
Posted 1 week ago
The Association of Directors of Public Health, London (Hybrid)
£27,000 - £30,000 per year
Posted 2 weeks ago Apply Now
Victim Support, Shipley (Hybrid)
Up to £26227.50 per annum
Posted 3 days ago
Page 2 of 26
England, United Kingdom (On-site)
£30,000 per year
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

SUNDAY TIMES BEST PLACE TO WORK 2024 AND 2025

MAIN PURPOSE OF JOB: To provide excellent managerial support to the Community Service Support department and lead by example by showing the ability to communicate interpersonal skills, problem solve, decision making and time management. To help ensure that the team carry out accurate and timely follow ups with all new and ongoing cases. To build rapport with our clients in a warm and friendly manner and have empathy with our client’s needs. To quickly identify any problems and ensure each conversation is handled in a compassionate manner.

A good telephone manner is essential, together with excellent literacy and IT skills, coupled with the ability to work to tight deadlines, often under pressure. This is a sensitive role which requires an individual with the ability to handle confidential information and correspondence

MAIN DUTIES AND RESPONSIBILITIES:

I) Responsible for managing and motivating the Community Service Support team to include delegation of tasks.

II) To control and expedite escalation cases as well as manage relationships with owners and their families.

III) To communicate effectively with team members, provide feedback and support as well as addressing any issues or concerns and where necessary make a referral to the Head of Department.

IV) To monitor performance and capability of the team as individuals and also as part of a team, carry out 1:1 meetings and suitable and productive Performance Management meetings annually. You will also be responsible for any staff welfare or disciplinary procedures that arise, within the team.

V) Deporting and analysis of data.

VI) To oversee applications and interviews for any new team members VII) To consider training needs as and when required to help develop employees skill set and ability to perform their roll as effectively as possible.

VIII) To help answer all incoming calls and general queries relating to community service support for our clients.

IX) Throughout the course of your work to ensure you record your responses on each individual case on our database.

 X) Ensure responses to both incoming and outgoing department letters are updated on each case, to ensure a prompt reply and timely referral where necessary.

XI) Throughout the course of your work, to identify when on the phone, possible good stories to enable us to approach and persuade all individuals involved to submit an article for the newsletter.

XII) To handle telephone inquiries and relay messages where appropriate.

XIII) To demonstrate a proactive, positive and flexible attitude to all our clients.

XIV) To have flexibility to work additional hours for holiday and sickness cover when directed.

XV) To liaise with all other staff of the Trust in a flexible manner.

XVI) At all times to ensure and maintain a compassionate, professional and efficient public image for the Trust.

Together with such additional general duties as the Employer shall reasonably require, having regard to the needs of the Employer’s business as a Charitable Trust

Organisation
The Cinnamon Trust View profile Organisation type Registered Charity Company size 51 - 100

“Peace of mind and practical help for older people – love, care and safety for pets”

Screenshot-2024-12-19-at-1.39.51 pm.jpg2b7ee988d15ffd2b9f4e2b258cf1636f.jpg
Posted on: 13 April 2026
Closing date: 13 May 2026 at 13:05
Tags: Administration, CRM, Customer support, Data Entry, Database Management, Office Management, Trusts / Foundations

The client requests no contact from agencies or media sales.