Operations jobs
PCS is seeking a motivated and experienced individual to join our Member Response team as Team Leader. This is an exciting opportunity to play a key role in supporting the growth and success of the union by leading a dynamic team handling queries and calls. This post is based in PCS Birmingham with hybrid working arrangements. This role offers the chance to make a meaningful impact in our union.
Salary and Location
- Band 3, Regional Spine points 37-33
- Starting salary: £39,403 p.a. rising to £43,715 p.a. in annual increments
- PCS Birmingham
Successful candidates for the post of Member Response Team Leader will be able to demonstrate:
- Experience leading teams or supervising staff
- Working in a customer-focused organisation or service
- A strong understanding of GDPR
- Experience using CRM platforms such as Salesforce
The main duties of the Member Response Team Leader role include:
- Managing a team of Member Response Team Administrators
- Day-to-day operations of the team
- Ensuring workflows are managed efficiently and service level agreements are consistently met
With an ability to foster a positive and collaborative working environment both remotely and in person, the Member Response Team Leader will be expected to provide clear direction, conduct appraisals, and support the professional development of their team. Strong leadership skills, a proactive approach to problem-solving, and the ability to motivate and engage staff are essential.
The role of Member Response Team Leader offers hybrid working with flexibility to work from home outside of peak periods. Due to key operational and democratic activities, the Member Response Team Leader will be required to attend the office daily from February to April each year and additional periods throughout the year. Outside of this period, hybrid flexibility will apply in line with team needs and organisational policy.
Closing date: at 12 midday on Thursday 20 November 2025
Interviews will be held by Zoom: Thursday 4 December 2025
About PCS
PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.
Employer Benefits
You will have access to a generous package of staff benefits including
- flexible working (including hybrid working)
- childcare and family support
- generous maternity/paternity leave
- 32 days leave and Christmas closure
- pension scheme
- employee assistance programme
Learning and Development
The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.
PCS Recruiting Process
We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.
Applications must be received by the closing date and time specified.
Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.
- CVs will not be accepted. Please see the job description/person specification and follow the application process.
- PCS is working towards equal opportunities and is positive about disabled people.
- All posts can be considered on a full-time, part-time or job share basis.
Please view our guidance for applicants.
JOB DESCRIPTION: MEMBER RESPONSE TEAM LEADER
Ref: 1125
Grade: Band 3, Region
Salary:
Regional Spine points 37-33
Regional Starting salary £39,403 p.a. rising to £43,715 p.a.
Location: PCS Birmingham
Purpose of the job:
To assist in maximising the potential for union growth, development and success through managing, co-ordinating and supporting the work of the Member Response Team, in line with PCS policy and our ethos as an organising union.
Responsible to: Member Response Team Manager
Responsible for: Member Response Administrators
Contacts
External:
PCS Union Representatives, Members, Government Departments, Employees of other trade unions, Suppliers, TUC, Employers, legal and other professional advisors, other external contacts
Internal:
PCS staff and officials, Bargaining Units, Membership and Balloting, and other internal departments
Main duties and responsibilities
1. People Management
- Day-to-day management of staff and workflow
- Manage work allocation, future planning and support for team/line manager
- Through the appraisal system, identify training and development needs, train or organise training for staff
- Undertake induction programmes, 1 to 1s and appraisals with staff as appropriate
- Apply the staff conduct policies e.g. discipline, grievance, capability, dignity at work and IT security policies as and when required
- Check work standards and maintain consistent quality of delegated tasks
- Proactively promote diversity including equality in line with the wider PCS approach
- Continuously improve effectiveness and efficiency of the administrative team
- Ensure health, safety and welfare of team members
2. Systems Management
- Develop and make best use of relevant systems e.g. office, IT, finance, etc.
- Attend relevant training and ensure staff are appropriately trained on system changes and developments
- Regularly reviewing existing systems, and ensure consistency and organisational best practice is followed
- Equality-proof and check that the design and operation of any new systems are in line with wider PCS policy, e.g. health and safety, and IT security policies, and make recommendations to senior officers as appropriate where new systems are designed that could be applicable to the wider union
- Implement an ongoing development and monitoring process for systems including managing resources, gathering, monitoring, collating and reconciling information, checking allocations, preparing reports, highlighting budget over and under spends
- Set up statistical systems to produce reports and analyse information i.e. membership reports, personal cases management system, equality statistics
- Organise and allocate work, deal with queries and correspondence, research information, produce briefs, documents and responses
- Ensure the membership system e.g. Salesforce is used to maintain up-to-date data
- Contract management work including scoping suppliers, drawing up tendering documents and recommendations, provide reports to bodies and committees
3. Team Working
- Proactively promote team working
- Initiate, organise, lead and participate in team meetings as appropriate
- Maintain high levels of confidentiality of sensitive issues at all times
- Provide assistance to team members
4. Office Coordination / Project Management
- Plan ahead and prioritise the teams work
- Share best practice with colleagues across the organisation
- Manage the physical work environment e.g. undertake risk assessments, coordinate office resources, review office layout in line with facilities systems, work with department head / SNO to deploy non-staff resources (e.g. office furniture and equipment) in the most effective manner
- Prepare for, attend and record meetings and events and take follow up action
- Liaise with senior officials both within PCS and external organisations e.g. trade unions, government departments and agencies
- Handle projects as directed by the line manager
- Deal with complex queries, issues, arising from staff or via correspondence from members
- Draft complex correspondence, briefs, reports as appropriate
5. Meeting, Conference, Election, Ballot, Events Arrangements
- Organise, co-ordinate and supervise arrangements for meetings, elections, conferences, seminars and other external and internal events
- Develop appropriate systems and support for events, conferences, elections, meetings, ballots, etc. e.g. ensuring computer and internet services are available, determine schedule for printing materials, and encourage participation
- Agree and manage timetables, processes and procedures
- Attend and contribute to events as appropriate
- Ensure compliance with rules and legal requirements, including equality issues, seeking guidance where appropriate
6. Union Organising and Campaigning (where appropriate)
- Co-ordinate and assist in the delivery of union organising activity at PCS members workplaces in support of and alongside the relevant PCS Officers
- Prepare, plan, and co-ordinate team(s) support for scheduled union organising and campaigning activity
- Maintain direct contact with PCS members within their workplace(s)/branches as required
- Co-ordinate and delegate union organising and campaigning support work/activity to direct staff team as required
7. General
- At all times implement and promote the PCS's Equal Opportunities Policy adhering to the PCS Values
- Take due and reasonable care of self and others in respect of Health & Safety at Work
- Participate in appraisal, training and development systems
- In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals
- Act in a manner that enhances the work of the PCS and its overall public image
- Such other duties that may reasonably be required and which are within the level of the responsibility of this post
- Willing to work outside normal office hours and location subject to personal circumstances, and advanced notice
Person Specification: MEMBER RESPONSE TEAM LEADER
Ref: 1125
Date: November 2025
Location: PCS Birmingham
ESSENTIAL FACTORS
EXPERIENCE
- Working in a customer-focused organisation or service
- People management including induction, work allocation, appraisal and conduct
- Efficient set up and management of office systems, procedures and databases
- Draft and deal with complex correspondence and issues
- Events management, organisation and co-ordination
- Attend meetings, produce accurate records/notes of actions, follow up as appropriate
TRAINING (including continuous professional development)
- Evidence of ongoing training and continuing professional development
- Commitment to undertake job-related training
- Commitment to participation in appraisal and development review process
- Commitment to staff development
KNOWLEDGE
- Impact and use of digital and IT applications, including Microsoft Office and Salesforce
- Knowledge and understanding of trade unions and work of the public sector
- Project management/project activity
- Understanding of the application of GDPR
SKILLS
- Ability to communicate effectively using written and oral channels, including reports and presentations, with a variety of audiences
- Ability to identify, research, analyse and present evidence, including statistics
- Ability to manage team to ensure efficient running of the work of the department/unit
- Ability to identify and set priorities
- Deal with confidential and sensitive information
- Operational decision making (within defined parameters)
OTHER
- Commitment to the application of Equal Opportunities policies and practices at work
- Understanding of own role in maintaining legal compliances within PCS (e.g. data protection; health and safety)
- Flexible approach to work and willing to work outside of normal office hours and location on occasions
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Operations Manager
Location: Shrewsbury House Youth and Community Charity (The Shewsy), Everton, Liverpool
Hours: 36 hours per week
Salary: Competitive
Responsible to: Chief Executive Officer
About The Shewsy
Shrewsbury House, known locally as The Shewsy, is a long-standing youth and community centre at the heart of Everton. We are committed to creating real and lasting change for local young people and families.
Our vision is to be the North West’s leading youth provision, guiding the young people of The Shewsy to grow, achieve, and be the best they can be. Our mission is to provide a safe, welcoming space where young people and the wider community can grow in confidence, skills, spirituality, and ambition, helping to make Everton a place of opportunity.
The Role
We’re seeking an experienced and motivated Operations Manager to ensure The Shewsy runs smoothly and safely. You’ll lead on operations, compliance, HR, administration, and health & safety, helping to deliver excellence in everything we do.
You’ll support the CEO with governance, systems, and resource management, and contribute to fundraising and partnership development. This is a leadership role for someone who holds high standards, thrives on structure, and is motivated by making a genuine difference in a community that deserves the very best.
Key Responsibilities
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Oversee day-to-day operations, ensuring efficiency, safety, and quality.
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Lead on health & safety, compliance, and risk management.
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Manage building maintenance, contractors, and facilities.
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Support grant applications, fundraising, and project reporting.
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Line manage administrative staff and support HR processes.
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Build partnerships with schools, funders, and community organisations.
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Coordinate logistics for events, trips, and residentials.
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Support monitoring, evaluation, and impact reporting.
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Promote The Shewsy’s values and positive culture across the team.
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Deputise for the CEO when required.
About You
Essential:
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Strong operational or project management experience in the charity or not-for-profit sector.
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Knowledge of safeguarding, health & safety, and compliance.
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Experience managing budgets and supporting HR processes.
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Excellent organisational, communication, and interpersonal skills.
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Ability to lead and motivate a small team.
Desirable:
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Experience in the youth or community sector.
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Recognised qualification in Youth Work or a related field.
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Experience in fundraising or bid writing.
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Understanding of working in areas of high deprivation.
Why Join Us
At The Shewsy, you’ll join a passionate, supportive team making a tangible difference every day. This is an opportunity to apply your leadership and operational expertise to an organisation with a proud history and an exciting future.
Thank you!
Facilities and Operations Manager
We are looking for a Facilities and Operations Manager to join the team.
You will play a crucial role as they keep members, staff and volunteers safe by managing and maintaining the Youth Zone building effectively and efficiently.
This is an exciting opportunity to oversee the maintenance of a new, state-of-the-art, multi-million pound building that will transform young lives.
As an equal opportunities’ employer, the organisation welcomes applications from under-represented groups; in particular from Black, Asian, Mixed Race and other ethnically diverse individuals, people with disabilities, and members of LGBTQ+ communities. The dedicated Equality, Diversity and Inclusion Group, with support from the Senior Leadership Team, is actively promoting and advancing diversity and inclusion, ensuring a culture where everyone can be themselves and thrive.
Position: Facilities & Operations Manager
Location: Preston (once the youth zone is open). Until then, the team is based at the charity’s temporary office space in the city centre.
Salary: £27-£30,000 (dependent upon experience)
Contract: Permanent
Hours: Full-time, 37.5 hours per week
Benefits: 33 days holiday inclusive of bank holidays; workplace pension; free gym access (once Vault has opened); access to theTalent Academy; bespoke training and mentoring.
Closing Date: 12pm on Wednesday 12th November
First stage interviews: WC 17th November (online) subject to change
Second stage interviews (in-person): Thursday 20th November - Vault Youth Zone
(subject to change)
About the Role
You will ensure the charity is compliant with health and safety regulations including building, equipment, services, and related contracts, as well as carrying out general maintenance and managing the cleaning team, ensuring that the building is upheld to the highest of standards and accessible for all young people.
You will carry out and manage multi-disciplined activities including:
- Housekeeping
- Maintenance
- General maintenance duties
- Security and health and safety
About You
This is a varied role and the ideal candidate will have proven experience of managing similar types of buildings, e.g. schools, college/ university, sports or leisure centres or other large, multi-use/function buildings.
You will have experience of:
- Caretaking or premises/buildings maintenance and management in a similar environment.
- Line managing staff and contractors.
- Producing Risk Assessments.
- Contract administration, working with external contractors and consultants.
- Establishing and managing Planned Preventative Maintenance.
To apply, you will be asked to submit a CV and cover letter via the company website.
About the Organisation
All young people in Preston should have the opportunity to discover their passion and their purpose, to find out what they’ve got and where it could take them. The Youth Zone will be a purpose-built space fizzing with energy and crammed with incredible facilities. It will be staffed by skilled and dedicated youth workers who truly believe in young people in the city – helping them see what they can achieve, and giving them the skills, confidence and ambition to go for it.
Once open, it will deliver life-changing support seven days a week to help thousands of young people from a diverse range of backgrounds to thrive.
The charity recognises that the workforce is under-represented in certain areas and are committed to addressing this. Therefore, they actively encourage applicants to submit anonymous applications; in practice this means removing your name and email address from your CV and cover letter. The HR Lead will have these details from your submission, but they will not be available to the selection panel when they are considering your application.
The charity is committed to the safeguarding of young people. In accordance with their Child Protection and Safeguarding procedures, this position requires a basic DBS check.
Other roles you may have experience of could include Facilities, Operations, Facilities and Operations, Caretaking, Caretaker, Buildings, Maintenance, Buildings Maintenance, Contracts, Facilities Manager, Operations Manager, Facilities and Operations Manager, Caretaking Manager, Caretaker, Buildings Manager, Maintenance Manager, Buildings Maintenance Manager, Contracts Manager, Construction. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Thank you!
Operations Officer
Contract: 12-Month Fixed Term Contract (with a view to extend)
Function/Team: Development
Location: London, UK
Hours: Full time, inclusive of breaks
Reporting to: Finance/HR/Operations Manager
Salary: £28,200 per annum
STOP THE TRAFFIK prevents vulnerable communities from being recruited, trafficked, and exploited. Our prevention programmes disrupt traffickers’ ability to recruit at-risk individuals by providing lifesaving information through our bespoke, geo-targeted social media campaigns.
The Operations Officer plays a vital role in keeping STOP THE TRAFFIK’s day-to-day operations running efficiently. Working closely with the Finance & HR Manager and Executive Team, this role supports organisational systems, finance processes, and internal communications — helping our global anti-trafficking work stay coordinated, compliant, and effective.
This position suits a highly organised, proactive individual who enjoys creating structure, improving processes, and supporting others to perform at their best. You’ll be at the heart of the organisation — connecting teams, managing key administrative systems, and ensuring smooth operations across all areas.
This role will be responsible for:
Team & Office Environment
· Monitor STOP THE TRAFFIK’s phone and general ‘info’ inbox, directing messages to the appropriate team members.
· Support the upkeep of the office environment, ensuring facilities are well maintained and team members take shared ownership of the space.
· Coordinate team days and team-building activities, in collaboration with the Team Building Champion.
· Lead onboarding for new staff alongside line managers to ensure a smooth induction experience.
Executive Support Functions
· Provide administrative support to members of the Executive Team.
· Take minutes and capture action points in Senior Leadership Team meetings.
· Prepare briefing notes for key meetings with the Senior Leadership Team.
Finance
· Support the Finance & HR Manager by reconciling transactions on Xero, producing invoices, processing payments, and assisting with monthly and quarterly reporting.
Operations
· Develop and maintain effective internal systems that improve organisational efficiency and automation.
· Maintain key organisational records (e.g. contracts, insurance, supplier information) and handle confidential information appropriately.
· Manage the policy dashboard, ensuring policies are up to date, and notify relevant staff when reviews or updates are required.
The ideal candidate will have:
· Some experience in administration, operations, or office support.
· Excellent organisational skills with great attention to detail.
· Comfortable handling basic finance tasks such as invoices, payments, and record keeping, with an acumen for numbers and data.
· Competence using Excel and data visualisation tools.
· Strong written and verbal communication skills.
· A proactive, friendly, and professional approach to work.
· The ability to multitask effectively and meet deadlines.
· A commitment to equality, diversity, and safeguarding vulnerable individuals.
Benefits:
· A friendly, supportive team environment.
· Opportunities to collaborate with global partners and experts.
· Autonomy to take initiative and propose process improvements.
· Access to a healthcare cash benefit scheme (including partner/children coverage).
· Corporate eye-care scheme.
· Life insurance.
· Non-contributory Group Personal Pension Scheme (7% employer contribution).
· 27 days annual leave plus 8 bank holidays (increasing to 33 days with service).
· Cycle to Work scheme.
· Season Ticket Loan.
· Option to switch 2 bank holidays to suit personal needs.
· Flexible working policy reflecting staff needs.
· In-house and external training opportunities.
Further details about STOP THE TRAFFIK can be found on website.
If you have the relevant experience, are highly resourceful, adaptable, pro-active, and a critical thinker able to work in a fast-paced environment, please send a CV and brief cover letter that evidences your ability to be successful in this role.
Only applications sent via email will be considered to ensure an equitable review process. The deadline to apply is Sunday 23rd November. Interviews will be held week commencing 24th November 2026
We cannot sponsor applicants at this time.
Oasis supports Equal Opportunities. Registered Charity No. 1127321
The client requests no contact from agencies or media sales.
Thank you!
The Finance and Operations Officer is responsible for maintaining an efficient and streamlined service across the organisation to support and develop the charity’s finance administration, operations, governance and HR functions. It is ideal for someone who thrives on making sure everything behind the scenes works seamlessly to enable impactful frontline work.
You’ll support core functions helping ensure our systems are strong and efficient. Alongside this, you’ll contribute to our wider mission of supporting 250,000 young Londoners access healthy food, positive opportunities, and pathways into meaningful careers. You’ll help us live our values as a charity that’s authentically youth-led, nurturing talent and championing equity and inclusion in everything we do.
This is a varied and hands-on role, perfect for someone who’s proactive, organised and enjoys making things work better. You’ll use tools like Xero, Salesforce and Microsoft 365 to streamline processes, analyse data, and find smarter ways of working. You’ll manage communications with staff, suppliers and partners, provide diary support to the CEO, and help ensure compliance and good governance across the charity.
The client requests no contact from agencies or media sales.
Thank you!
Vision: Home-Start believes every parent should have the support they need to give their children the best possible start in life. Main purpose of job: To ensure Home-Start's Southwark’s finance and operations systems best meet the needs of the organisation, enabling us to provide the best possible support to families with children under 5 in Southwark and Lewisham.
Our ambition is to continue to develop outstanding services that meet the needs of our community; if you want to be part of our future, we would love to meet you to discuss this further.
Registered Charity
6 - 10
Home-Start believes every parent should have the support they need to give their children the best possible start in life.
The client requests no contact from agencies or media sales.
Thank you!
Vision: Home-Start believes every parent should have the support they need to give their children the best possible start in life. Main purpose of job: To support Home-Start Southwark’s administrative and operations functions, enabling us to provide the best possible support to families with children under 5 in Southwark and Lewisham.
Our ambition is to continue to develop outstanding services that meet the needs of our community; if you want to be part of our future, we would love to meet you to discuss this further.
Registered Charity
6 - 10
Home-Start believes every parent should have the support they need to give their children the best possible start in life.
The client requests no contact from agencies or media sales.
Thank you!
Director of Finance & Operations
Global not-for-profit consultancy
Contract: Permanent, Full-time
Salary: circa £70,000
Location: London (every Wednesday, and ideally at least one other day per week)
A global not-for-profit consultancy is seeking a Director of Finance & Operations to lead its internal infrastructure and enable high-performing delivery across the UK, US and sub-Saharan Africa. The organisation works with mission-driven initiatives, from grassroots innovations to international movements, helping them scale their impact sustainably through practical tools, strategies and support.
This is a senior leadership role that combines strategic oversight with hands-on delivery, ensuring the organisation runs efficiently, sustainably and in alignment with its mission.
Reporting to the Chief Executive Officer and sitting on the Senior Management Team, the Director will oversee finance, HR, governance and operational systems. They will lead a transformation of financial processes and controls, champion inclusive people practices and future-proof the organisation’s infrastructure to support growth. The role also includes oversight of compliance, risk and the integration of digital tools to enhance resilience and insight.
The successful candidate will bring:
- Proven experience leading finance functions in international or multi-site organisations
- Strong operational expertise with a track record of improving systems and processes
- Commercial acumen and the ability to advise on pricing, margin and resource utilisation
- Experience in organisational change and future-proofing infrastructure
- Excellent communication and stakeholder engagement skills with the ability to challenge constructively and build trust
- A commitment to the organisation’s mission and to building a high-performing, inclusive workplace
This is a unique opportunity to shape the operational backbone of a globally respected organisation at a time of growth and innovation.
How to Apply
Please apply by submitting an up-to-date CV and a supporting statement addressing the role requirements via the recruitment partner’s website.
Thank you!
Salary: £95,000 – £105,000
Location: Hybrid, with two days per week in Central London
Contract: Permanent, full-time, flexible working
About the role
A pioneering, fast-growing charity with a strong record of delivering tangible impact is seeking a Director of Finance and Operations to join the Executive Team at a pivotal stage in its journey. This is a rare opportunity to join a values-driven organisation with financial strength, impressive year-on-year growth, and an ambitious agenda for the future.
Established for over 10 years, with strong reserves, income exceeding forecast, and ambition and vison for the future, you will join an Executive Team in reviewing and leading plans for continuous growth across an already impressive track record. As Director of Finance and Operations you will play a central role in shaping the organisation’s long-term financial strategy, strengthening governance and risk management, and ensuring the charity is equipped for sustainable growth.
Working closely with the CEO and Trustees, you will be responsible for the Finance, Governance, and Legal functions, combining strategic oversight with a hands-on approach where needed. This is a role that offers real scope to make a difference—both within the organisation and through the impact our work delivers externally.
Key duties are as follows:
- Lead the development of the organisation’s financial strategy, aligning with overall organisational goals.
- Provide strategic financial planning and forecasting to support decision-making, including a 5-year strategy and finance plan, annual budgets, and operations plans.
- Oversee and support delivery of day-to-day financial operations, including budgeting, accounting, and financial reporting.
- Oversee and continue development of appropriate financial systems, processes and policies, including contract management system.
- Develop with CEO and the Trustee Board strategies to diversify funding sources and enhance financial resilience.
- Oversee and support the preparation and presentation of financial reports to the Trustee Board, Audit and Risk Committee and other stakeholders, highlighting financial performance and risks.
- Lead the development and oversight of the organisation’s risk management framework, ensuring risks are identified, assessed, and mitigated.
- Act as a key adviser to the Board of Trustees, Finance & Audit Committee, and senior leadership on financial governance and risk matters.
- Manage the Finance, Governance and Legal teams and associated strategic responsibilities for the charity
About you
- You will be a qualified accountant with significant senior-level finance experience
- Proven expertise in strategic financial planning and forecasting
- Experience of working with Boards and / or Committees
- A collaborative leadership style with proven staff management experience.
- Ability to be hands-on where required in the day-to-day running of the finance and operations teams
- A strong commitment to the mission and values of the charity sector.
What’s in it for you?
- Salary – £95,000 – £105,000 dependent on experience
- Hybrid working – 2 days per week in the office in central London (ad hoc additional time-in-office may be required commensurate with the needs of the role).
- 28 days annual leave + bank holidays
- Flexible working options available to support work-life balance
- Pension salary sacrifice scheme available
- The opportunity to be part of a committed, collaborative team working towards meaningful impact.
Timescales
Interviews will be held w/c 17th for first stage interviews and w/c 24th for second stage interviews.
Final meetings will be held in early December.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Migrateful
Migrateful is an award-winning social enterprise and registered charity founded in 2017. Our mission is to support refugees and migrants facing barriers to employment and integration in the UK by offering training, paid work, and a supportive community.
Our chefs come from diverse backgrounds, often shaped by displacement, modern slavery, or gender-based violence. Through our programme, they train to lead cookery classes for the public and corporate groups, helping them build confidence, improve English skills, and gain meaningful work experience.
Since 2017, we’ve supported over 110 chefs to deliver 5,000+ classes to 55,000 participants—creating more than 30,000 hours of purposeful employment and community connection.
About the Role
The Operations Support Officer plays a vital role in ensuring the smooth running of Migrateful’s cookery classes and the overall effectiveness of our operations.
You’ll play the important role of supporting Facilitators by creating practical guides, coordinating training and skills-sharing sessions, gathering feedback, and maintaining up-to-date documentation such as health and safety records.
Alongside this, you’ll help manage other key areas of Operations like responding to customer and volunteer queries, coordinating volunteers for public and corporate classes, and supporting process improvements around our use of Salesforce.
A key deliverable of this role is overseeing our invoicing process. You’ll be responsible for bi-weekly checks to ensure timely and accurate payments to our cookery class hosts (Facilitators) and teachers (Chefs). You’ll also support improvements that help us better track the real cost of our classes.
Person specification
This role would suit a proactive, organised, collaborative individual who enjoys variety in their work. You’ll need to be confident using systems, have a keen eye for detail, and take satisfaction in improving processes.
Essential
- Experience working in an operations, administrative or coordination role
- Good attention to detail particularly in handling data, documents and financial information
- Confident engaging with a wide range of people from staff, freelancers and customers
- Ability to work independently and proactively, using initiative to troubleshoot and resolve issues
- Confident user of IT systems, particularly Google Workspace and CRM software (e.g., Salesforce)
- Willingness to undertake reasonable responsibilities beyond the scope of the job description
Desirable
- Experience creating, updating, and maintaining user guides and training materials
- Willingness to provide occasional out-of-hours support
- Knowledge of food safety and hygiene procedures, or possession of a relevant qualification (e.g. Level 2 Food Hygiene)
Key Responsibilities
Invoicing
- Perform bi-weekly invoice checks and capture these on Salesforce
- Support the continuous improvement of invoicing systems
Support Cookery Class Hosts (Facilitators)
- Coordinate the periodic recruitment and onboarding of new Facilitators
- Update and improve Facilitator user guides and training materials
- Maintain regular communication with Facilitators, including announcements and process updates
- Carry out in-class observations and provide constructive feedback to Facilitators
- Provide out-of-hours remote support for Facilitator
- Share and implement improvements based on Facilitator feedback and survey results
Volunteer Coordination
- Respond to volunteer queries and troubleshoot the Volunteer Portal
- Ensure adequate volunteer coverage for all cookery classes
- Create supporting material to enhance the experience of volunteers in classes
General Operations Administration
- Maintain up-to-date operational records (e.g. DBS checks, risk assessments, food hygiene certificates)
- Complete ad hoc administrative tasks (e.g. equipment inventories, printing and laminating recipes)
- Support the implementation of operational policies across venues and staff
Cover and Additional Support
- Provide occasional out of-hours support to facilitators
- Willing to support the Operations team during periods of annual leave to ensure continuity of work
Systems and Process Improvement
- Contribute to the improvement of internal systems and processes, including support for Salesforce streamlining
- Office based admin e.g. purchasing office supplies, tracking equipment
- Support onboarding and off boarding of staff members
This is a hybrid role that requires you to work from our HQ office in Farringdon, London four days a week. Please note that you may be required to attend classes or other events outside your usual working hours. In these instances, you will be given advance notice and can claim time off in lieu (TOIL) during the week.
Please complete both of the following steps:
1. Submit your CV and a cover letter explaining your interest in the role and include examples of how your experience aligns with the overall responsibilities.
2. Send a 3 to 5 minute video via WhatsApp to 073 41 96 12 90 telling us why you would be a good fit for the role.
We will be interviewing candidates on a rolling basis, so we encourage you to apply as soon as possible. Applications may close early if the role is filled.
The client requests no contact from agencies or media sales.
Thank you!
We are seeking someone to increase our internal human resources capacity, provide support for our Operations and Core services function, including supporting the rollout of operations led projects, and to take responsibility for servicing the committees which advise and oversee the BSA.
Job Title: Operations Officer and Committee Secretary
Reporting to: Operations Manager and Chief Executive Officer
Responsible for: N/A
Based: Our Head Office is based in London, but we have an agile working policy enabling people to work at another UK location up to 4 days/week.
Requests for permanent remote working will be considered though attendance in the London office will be required at least once per month as well as at quarterly Council (trustee) board meetings.
Terms: Full-time (35 hours per week), Permanent. Requests for part-time or flexible working will be considered.
Salary: £29,458 - £35,357 per annum
About Us
The British Science Association (BSA) was founded in 1831 and is a registered charity.
We are creating a future where science is more relevant, representative, and connected to society.
We have ambitious goals to put people at the heart of science.
About the role
Operations (part of the Core Services Team) provides comprehensive support across Human Resources, Compliance, and Risk Management, Data Management, and Staff Engagement and supports the delivery of strategic objectives across the organisation. The role will report to the Operations Manager for operations duties.
The BSA’s Council is responsible for determining the organisation’s overall vision and strategy and ensuring good governance. Council assumes the trustee responsibilities set out by the Charity Commission regulator. They meet four times a year, usually in London with options for Council Members to attend online. Papers are prepared by BSA staff and contractors and circulated around a week in advance of the meeting. The role will report to the CEO for Council, Governance and Committee duties.
Key responsibilities
Human Resources
- Act as the primary contact for HR service requests, escalating complex issues to the Operations Manager or outsourced HR supplier as appropriate.
- Maintain accurate and up-to-date HR records and employee files across all HR systems, ensuring compliance with data protection regulations.
- Monitor and coordinate completion of mandatory compliance training
Governance and Committees
- Lead the scheduling and logistics of Council and other committee meetings, including venue booking, catering, AV and calendar management.
- Support governance record-keeping, including minute-taking, updating statutory documents as directed by the Chair and Chief Executive, and maintaining Council member records such as declarations, attendance, and terms of office.
- Ensure regulatory compliance, by maintaining Charity Commission online records and, where appropriate working with the Chief Executive, and others as appropriate in preparing formal reports for submission to relevant regulators.
Data Management
- Maintain accurate and up-to-date HR records and employee files across all HR systems, ensuring compliance with data protection regulations.
- Support the Operations Manager, Internal Project Lead and teams in co-ordinating the further rollout and adoption of Salesforce and other data management systems
Compliance and Risk Management
- Policy and Documentation Management: Ensure all internal documentation (policies, staff handbook, etc.) is regularly updated and accessible on SharePoint and the company website where appropriate.
- GDPR and Data Protection: Monitor and support GDPR compliance, with a focus on data retention and secure handling of personal information.
- Compliance and Risk Logs: Assist in maintaining up-to-date compliance and risk logs, reporting issues to the Operations Manager as needed.
- Health and Safety (H&S): Support the Office Manager in coordinating staff H&S documentation and ensuring compliance with relevant regulations.
- Audit Preparation: Coordinate the collection and organisation of documents and information required for annual audits.
Staff Engagement and Additional Responsibilities
- Assist the Office Manager in planning and implementing staff social and engagement activities.
- Undertake additional tasks as reasonably required by the line manager, within the scope of the role.
The closing date for applications is midnight on Wednesday 5th November 2025.
Interviews are due to take place during the weeks starting Monday 10th November and Monday 17th November 2025 and second interviews on Tuesday 25th November 2025.
You will be informed as soon as possible after the application deadline whether you have been selected for interview.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
As part of the British Science Association’s commitment to being a Disability Confident employer, all disabled applicants who meet the ‘essential criteria’ for this vacancy will be offered an interview under our guaranteed interview scheme.
No agencies please.
Registered Charity
21 - 50
We are creating a future where science is more relevant, representative, and connected to society.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
The International Agency for the Prevention of Blindness (IAPB) is the overarching alliance for the global eye health sector dedicated to eliminating the global vision crisis. A global network spread across 100+ countries, of the most brilliant and committed non-profits, philanthropists, public and private organisations. We are seeking someone to be a part of our journey and help us achieve our goals. We are a small charity with a supportive can-do attitude. We are informal but professional and work flexibly. This role offers a real opportunity for someone to contribute our development and progress towards our goals.
The successful candidate will be central to providing a first class governance service to the IAPB board and it’s committees, whilst working across the organisation to ensure all operations are managed in a timely and efficient manner.
Governance
· Provide administrative support to the Board and sub-committees, including scheduling meetings (including annual AGM), supporting the CEO and Deputy CEO in drafting agendas, preparing, collating and distributing papers, and minuting meetings.
· Acting as the key point of contact for members of the Board.
· With the CEO and Deputy CEO, track key deliverables and action points and follow up on outstanding items.
· Assisting with the election, appointment and reappointment processes for board and committee members.
· Manage trustee onboarding, training, and compliance requirements.
· Maintain board records and listings.
· Supporting the Deputy CEO to ensure compliance with all relevant legal and regulatory requirements.
Operations
· Assist in the daily management of IAPB operations, including correspondence, scheduling and record-keeping.
· Maintaining efficient administration systems and databases.
· Help coordinate internal meetings, prepare agendas and take minutes.
· Office management administration
· Support to IT and HR as needed.
· Compliance with data protection and health and safety policies.
· Provide support to all other departments as necessary.
· Other reasonable duties as required from time to time.
General
· To respect the personal choice and lifestyles of colleagues those with whom we come into contact, ensuring that equal opportunity principles are always applied.
· To be an ambassador for IAPB and demonstrate IAPB organisational behaviours – Ambitious, Collaborative, Inclusive and Strategic.
Skills & experience
· Previous experience in governance administration is desirable but not essential, however a strong interest in this field is required.
· The ability to maintain confidentiality and handle sensitive information.
· This position requires a tech-savvy person (Microsoft Office etc) with administrative maturity and the ability to operate autonomously.
· Excellent minute-taking skills coupled with excellent organisational and time management skills, with the ability to work flexibly in response to changing priorities.
· Excellent interpersonal skills, including the confidence and ability to deal with senior stakeholders.
· The ability to deal with competing priorities whilst maintaining a high level of attention to detail.
· A collaborative approach.
· Commitment to the values and behaviours of IAPB.
Other Information
· Benefits include 30 days annual leave (plus statutory bank holidays), pro rata for part time employees
· Pension scheme – 10% Employer contribution, no minimum employee contribution
· Group life assurance
· Hybrid working
· Flexible working
· Employee Assistance Provider
· Various family friendly policies
· We are only accepting applicants with a right to work in the UK; we are unable to sponsor people requiring a work visa.
Registered Charity
21 - 50
IAPB is the premier eye health body which brings together a unique network of members and membership bodies from across the world.
The client requests no contact from agencies or media sales.
Thank you!
Location: Home-based in the UK, within 90 minutes travel of Central London, with occasional national and international travel.
Contract: 2 years with the possibility of extension dependent on continuation of funding. You should be available to start by mid-January 2026.
Reporting to: Executive Director (ED)
Salary: £85,000 - £90,000
Additional benefits: 25 days annual leave plus public holidays (annual leave increasing by 1 extra day for every year’s service up to 30 days total), life assurance and access to an employee assistance programme.
Job description
Overall purpose of role
The Director of Operations and Finance is a pivotal senior leadership role responsible for ensuring WeProtect Global Alliance has robust and highly effective financial management, operational, governance, and risk infrastructure. The Director will provide strategic financial leadership, act as the primary resource for the Board on governance matters and oversee corporate compliance to enable the impactful delivery of the organisation's strategy to protect children from sexual exploitation and abuse online.
We are seeking a highly experienced operational leader who is a proactive and confident decision-maker. You will be an influential SMT member and a trusted advisor to the Executive Director and the Board. You must be able to think strategically and solve problems, translating complex technical requirements (finance, legal, risk) into clear, pragmatic, and achievable goals. You will operate with high ethical standards and integrity, modelling the Alliance's values of Accountability, Respect, and Empowerment across all internal and external relationships.
Key Responsibilities
Corporate Governance, Risk & Compliance
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Corporate Governance: Ensure Alliance governance is efficient, effective and provides the necessary support and oversight to the team to enable delivery of our mission, leading on review and optimisation of our governance structures and management. Act as a key advisor to the Executive Director and Board on all aspects of governance, legal compliance, and statutory obligations (including Dutch Chamber of Commerce and UK Companies House requirements).
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Risk Management: Senior responsible owner of the strategic risk register and proactively monitor and escalate strategic risks, reporting on high-level mitigation strategies to the Board and Finance, Risk and Audit Committee. Liaising with the Deputy Head who will oversee the day-to-day monitoring and reporting of operational risks.
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Internal Control & Audit: Set the strategic standard for the internal control environment. Commission, approve the scope for, and receive final reports on all internal or external governance reviews or audits. Approve all final audit recommendations and plans before presentation to the Board.
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Legal Compliance: Ensure the Alliance is compliant with all relevant UK, Dutch and international laws, managing external legal counsel relationships as needed, including maximising pro-bono support.
Operations and People Management
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Operational Oversight: Provide strategic direction for core operational functions, ensuring the Deputy Head of Operations and Finance delivers effective day-to-day operations including procurement, IT infrastructure, and general administration.
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Human Resources: Lead internal responsibility and the strategic development of the people management function, in liaison with the Executive Director. This includes owning the overarching policy framework, approving major changes to employee benefits, and managing any external HR consultants or support services to ensure all HR policies, recruitment practices, and performance management are compliant. Overseeing the Deputy Head on supporting the implementation of capacity building across the Secretariat.
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Line Management: Directly line manage and mentor the Deputy Head of Operations and Finance, setting clear objectives, managing performance, and supporting professional development. As a member of the SMT, you may also play a key role in matrix managing team members across the organisation.
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Cross-Organisational Leadership: Work collaboratively with the Executive Director and all members of the SMT to foster a culture of high performance, innovation, accountability, and continuous improvement across all functions, including implementation of our organisational Diversity, Equity and Inclusion policy and our overall organisational strategy.
Strategic Financial Management & Leadership
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Financial Strategy & Planning: Lead the development and own the ultimate approval of the organisation's financial strategy, ensuring long-term sustainability and resource allocation aligns with strategic objectives. Working closely with the Deputy Head of Operations and Finance on setting the parameters for the annual budgeting cycle and it’s execution.
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Budgeting & Reporting: Produce accurate, timely, and insightful financial reports and analysis for the Executive Director, Senior Management Team (SMT), and the Board/Finance, Risk and Audit Committee, drawing on the preparations of the Deputy Head e.g. forecasting, overseeing annual budgeting cycle and fincnial planning
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Audit & Statutory Compliance: Take ultimate accountability for the annual statutory audit process, ensuring all financial statements are prepared in compliance with relevant legislation and best practice for the Alliance’s Dutch and UK registered entities.
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Systems and Controls: Own and strategically evolve the financial control framework, ensuring robust policies, procedures, and systems are in place. Champion organisation-wide adherence to these standards, working closely with the Deputy Head who will oversee daily compliance and financial reporting accuracy.
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Grant Financial Management: Work with our Head of Development to oversee the financial management and reporting for all restricted and unrestricted grants, ensuring full compliance with donor requirements. Contribute to the organisation’s investment strategy and diversification by assessing financial viability of new funding sources or income models.
Person Specification
Essential Knowledge, Experience, and Skills
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Sector Experience: Proven senior leadership experience (Head of or equivalent) within a non-profit, charity, or international NGO setting.
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Governance & Risk: Extensive experience in developing, implementing and managing corporate governance frameworks, statutory compliance, and organisation-wide risk management in the non-profit sector.
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Legal Expertise: Demonstrable deep experience and knowledge of relevant legal frameworks and regulation relating to the non-profit sector in the UK and Netherlands.
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Financial Expertise: Deep technical knowledge of relevant financial regulations, statutory accounts and audit processes, with proven experience setting the financial strategy and controls framework for an organisation.
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Leadership & Management: Demonstrable track record of successfully leading, managing, and developing a multi-disciplinary team, including the management of senior direct reports.
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Strategic & Communication Skills: Excellent strategic thinking, with the ability to translate complex financial and governance information into clear, accessible reports and advice for senior stakeholders (Executive Director, Policy Board, Finance, Risk and Audit Committee).
Desirable
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Accountancy qualifications
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Experience as a Company Secretary or equivalent governance role.
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Experience in management and oversight of human resources
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Knowledge of international grant financial management and donor compliance requirements (particularly UK and Dutch).
Commitment
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A demonstrable commitment to the values of WeProtect Global Alliance, including safeguarding children and upholding principles of Respect, Accountability, and Empowerment.
See attached document for the full job profile.
The client requests no contact from agencies or media sales.
Thank you!
The Office Manager plays a central role in ensuring the smooth, efficient, and welcoming operation of Women for Refugee Women’s (WRW) office and organisational infrastructure. This role is key to maintaining a well-functioning environment that supports the wellbeing, productivity, and collaboration of staff, volunteers, network members, and visitors.
This is a cross-cutting role that underpins the charity’s day-to-day operations and contributes to a positive and inclusive working culture.
Registered Charity
11 - 20
Women for Refugee Women supports women seeking safety in the UK to rebuild their lives and campaigns alongside them for a compassionate asylum system.
The client requests no contact from agencies or media sales.
Thank you!
Sale, Greater Manchester (M33 5AH)
Starting at £42,000 per annum (dependent on experience)
Full-time, Permanent
Join our client
Are you an experienced Estates and Operations professional looking to make a real difference?
Our client, a leading charity in Sale, Greater Manchester, is seeking a dynamic Estates & Operations Manager to oversee their facilities, estates, transport, and operational services.
This is a fantastic opportunity to play a key leadership role in ensuring our environments are safe, sustainable, and empowering for the people they support.
About the Role
As Estates & Operations Manager, you will:
- Lead on all aspects of property and facilities management across multiple sites.
- Ensure compliance with health, safety, and fire regulations.
- Oversee housekeeping, transport, and operational teams.
- Manage budgets, procurement, and contractors to deliver value for money.
- Drive sustainability projects and support our client's commitment to environmental responsibility.
- Contribute strategically to organisational growth and development.
About You
They're looking for someone who brings:
- Proven experience in estates, facilities, or operations management (charity, care, or education sector experience desirable).
- Strong knowledge of building maintenance, health & safety compliance, and fire safety.
- Experience managing multi-disciplinary teams.
- Excellent organisational, leadership, and communication skills.
- A full UK driving licence.
- Desirable qualifications: NEBOSH, IOSH, IWFM, or RICS accreditation, plus experience leading capital or sustainability projects.
Why Join Stockdales?
Our client's, values are rooted in providing safe, inclusive, and supportive environments. You’ll be part of a dedicated leadership team, helping shape the future of our charity while enjoying a role that offers variety, responsibility, and impact.
They are committed to investing in their staff, offering training, professional development, and the chance to make a lasting difference in the lives of the people they support.
