73 Operations management jobs

Do you want to help Girlguiding volunteers feel supported and empowered to deliver their roles, in line with policies and local context. Can you coordinate and engage with project contributors, including internal staff, volunteers, external partners and providers, using a variety of communication methods, to deliver volunteer experience projects on time and to budget. 

You'll work closely with colleagues, volunteers and subject matter experts to ensure people have the skills, knowledge and confidence.

What you'll be doing

• coordinate and support small, varied projects and initiatives that seek to improve the volunteer experience in guiding, and how we support the volunteer journey through policy, procedure and process.
• support the volunteer operations manager to ensure that project outputs, procedures and guidance are developed and tested with volunteers and other key stakeholders using the principles of service design to take a user-focused approach.
• take new and updated policies and procedures process from approval to launch, liaising with lead stakeholders and  communications team so that a comprehensive communication plan is in place for staff and members.

What we're looking for

• Experience within a volunteer, charity or membership organisation.
• Experience of developing or improving procedures and/or guidance documents for volunteers.
• Excellent communication, facilitation and stakeholder engagement skills.
• Strong project management and organisational skills.

About Girlguiding

Girlguiding is the UK’s largest youth organisation dedicated completely to girls. We’re over 300,000 Rainbows, Brownies, Guides and Rangers, who come together to laugh, learn, explore and have adventures, in communities across the UK and virtually. We're almost 80,000 volunteers who make guiding happen by giving time, talent and enthusiasm. Girls can do anything. We’re a powerful collective voice – with girls, led by girls – changing the world for the better.

Girlguiding values the differences that a diverse workforce brings and is committed to inclusivity, and to employing and supporting a diverse workforce. We are proud to work with a number of organisations who support us to create and maintain a culture that celebrates diversity and champions inclusion in the workplace. We welcome applicants from all backgrounds.

Girlguiding operates a hybrid working arrangement where office based staff are required to attend the office on average two days a week, or 40% of working time across the year. Location allowance is payable to those who work in accordance with our hybrid working model. We’re committed though to supporting our staff to achieve a good work-life balance and offer flexible working options wherever we reasonably can. All staff are required to carry out our online health and safety training and complete a DSE risk assessment to ensure we can provide the support you require. 

We strive to ensure our recruitment processes are accessible to everyone. If you would like to receive any information in a different way or would like support in helping you to apply, please get in touch with us.