Resident Engagement Officer
Location: Home Based, covering theNorth East
Salary: £32,300 per annum plus £3,715 car allowance
Vacancy Type: Permanent, Full Time
It matters. So we’re bringing it closer to home.
Our customers have told us they want us to understand their needs at a local level, and to be more visible in the communities we serve. We’ve listened.
That’s why we’re creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next.
We need a Resident Engagement Officer, internally known as a Customer Engagement Officer, who is motivated by real community impact - someone who doesn’t just gather feedback, but turns it into meaningful change for customers and neighbourhoods.
This is your opportunity to work at the heart of our communities: building trusted relationships, amplifying customer voices, and helping shape the services we deliver every day.
What you’ll be doing
You’ll play a key role in making sure our customers feel heard, valued and able to influence decisions that affect the services we provide, their homes and communities.
In this role, you will:
- Deliver a wide range of engagement activities - from community events and workshops to digital and survey-based insight
- Build strong, trusted relationships with residents, including those from underrepresented or harder-to-reach groups
- Turn customer feedback into clear, actionable insight that drives service improvements
- Support colleagues across the organisation to engage effectively and confidently with customers
- Coordinate and support customer panels, forums and scrutiny groups
- Capture, analyse and share feedback to influence decision-making at all levels
- Promote engagement opportunities using a variety of channels to maximise reach and inclusion
- Work collaboratively across teams to ensure customer voice leads to real, visible change
- Represent Stonewater within local communities, partnerships and events
- Ensure all engagement activity is inclusive, accessible and aligned with regulatory expectations
What you’ll bring
You’re someone who connects easily with people and genuinely cares about making a difference.
We’re looking for:
- Experience in customer engagement, community work, or customer service
- Strong communication skills, with the ability to engage a wide range of audiences
- A natural ability to build trust and rapport with customers and community groups
- Good organisational skills and attention to detail
- An understanding of housing services or a strong willingness to learn
- A clear commitment to equality, diversity and inclusion
- Confidence working independently while staying connected to a wider team
- IT confidence, including using digital tools to support engagement
Location and flexibility
This role is home based, but you’ll need to live in the North / East and be happy to travel across the region to connect with customers and communities in that particular locality.
Why join us?
At Stonewater, our customer promise is “We are proud to make things personal; if it matters to our customers, it matters to us.”
This is a chance to help shape services that truly reflect what customers need. If you’re motivated by customer impact and want to be part of an organisation that is committed to listening and improving, we’d love to hear from you.
Appointment to this role will be subject to a satisfactory references, a satisfactory DBS and possession of a valid Right to Work document.
Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
To Apply
If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Non Charity Employer 
501 - 1000
Thank you!
Company Description
Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from.
Team and role overview
At Marie Curie, our Case for Support team plays a vital role in the delivery of our strategy and supporting fundraising growth, by creating compelling cases for support and innovative propositions for our highest-value campaigns. Working alongside passionate, purpose-driven professionals, you’ll help us maximize impact and create meaningful connections with our supporters.
As a Case for Support Lead, you will be instrumental in developing impactful narratives that resonate with our supporters and drive our mission forward. Your work will provide essential, up-to-date information about our clinical services, research and policy work. This will support all fundraising teams to build accurate and inspiring fundraising campaigns. By identifying funding opportunities and crafting tailored cases for support, you’ll ensure that our high-value fundraising teams continue to achieve transformational impact.
What you will be doing:
- Create compelling case for support narratives about all aspects of Marie Curie’s work, articulating the need, solution, and impact for various audiences.
- Collaborate with service, policy, and research teams to gain a deep understanding of their work and goals, gathering insights to support funding applications and campaigns.
- Work closely with high-value income streams, supporting Trusts & Foundations, Philanthropy and Corporate teams by coordinating with internal stakeholders to develop compelling propositions.
- Provide all fundraising teams with accurate, self-service information, including writing narratives and interpreting data.
- Delivery of online Discovery Sessions with fundraising teams to improve their understanding of our cause.
What we are looking for:
- Proven experience in fundraising, service delivery, cause-led communications, or evaluation work.
- Creative thinker with an independent, autonomous approach to work.
- Strong communication skills to inspire others and positively influence opinions, with the ability to gain respect at all levels and drive practical, meaningful change.
- Skilled at understanding and interpreting complex information and data and articulating it in a compelling way, both in writing and verbally.
- Excellent people skills with a proven ability to integrate quickly into complex organizations.
- Financial literacy with experience in interpreting budget information.
Please see the full job description
Additional Information
Application & Interview Process
- As part of your online application, you will be asked for a CV and supplementary details. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.
- Close date for applications but may close early: 2nd July 2026
- Interviews due to take place 9th and 13th July2026
** Important we encourage you to apply early as we may close the job advert sooner after receiving a sufficient number of suitable applications**.
Salary: £36,900 to £39,900
Contract:Permanent Full-Time 35 hours per week
Based: Remote based within the United Kingdom, occasional travel may be required travel costs covered
Benefits you’ll LOVE:
- Flexible working. We’re happy to discuss flexible working at the interview stage.
- 25 days annual leave (exclusive of Bank Holidays)
- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
- Loan schemes for bikes; computers and season tickets
- Continuous professional development opportunities.
- Industry-leading training programmes
- Wellbeing and Employee Assistance Programmes
- Enhanced bereavement, family friendly and sickness benefits
- Access to Blue Light Card membership
- Subsidised Eye Care
At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone — staff and volunteers alike — supportive, inclusive and rewarding. We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.
We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings. We actively encourage applications from people of all cultures, perspectives and lived experiences.
We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at .
Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you — your experience, perspective and voice.
The client requests no contact from agencies or media sales.
Thank you!
Dementia is the UK’s biggest killer, and nearly one million people are living with it today. Behind every number is a person, a family, and a need for better support, care and hope.
What would it take to turn an idea into something that improves lives at scale? And how do we make sure good innovations do not get stuck, but reach the people who need them?
At Alzheimer’s Society, innovation is how we turn ideas into real world change. We identify, support and invest in solutions that improve diagnosis, care, access to treatment and help prevent crisis. Our Innovation Programme has supported more than 60 innovations, reaching over 1.5 million people and helping partners secure millions in further funding.
We are looking for an Innovation Officer (Portfolio) to help grow and strengthen this impact. You will sit within our Innovation Team in the Research and Influencing Directorate, supporting performance, relationships and learning across our investment portfolio.
This role is about helping good ideas go further and making sure they deliver real benefit for people affected by dementia.
What does it look like when innovation truly works in the real world?
What you’ll do
You will manage relationships with our innovation portfolio partners, monitoring progress, impact and reach, seeking opportunities for wider implementation and scale of innovations, how can we drive opportunities for wider adoption and growth of innovations?
You will help us understand the impact of our innovation portfolio by turning project data into clear, useful insight through dashboards and analysis. .How do we frame data to focus on outcomes and emphasise real world change?
You will track the return on investment of innovations within the portfolio, monitoring quarterly sales and annual returns to understand whether innovations are delivering the expected impact and sustainability. How do we balance impact, growth and financial return?
You will help with operational delivery, including due diligence, contracting, and invoicing. How do we keep the behind the scenes work steady so innovation can move forward?
You will also help share the work of our team and innovators we support through events, communications, and engagement. How do we make impact feel real and support innovations to be accessible to others?
You will support learning and evaluation to understand what works and why. How do we make space for learning, not just delivery?
Key responsibilities include:
- Manage portfolio partner relationships through regular engagement, meetings, and stakeholder support
- Develop and maintain impact metrics and dashboards to track portfolio performance, returns, and impact
- Monitor financial performance including sales, returns, and quarterly partner reporting
- Review and analyse partner reports to identify progress, risks, and key themes across the portfolio
- Support income-generation opportunities by identifying routes for testing, implementation, and scaling
- Monitor compliance requirements including contractual obligations and brand-licensing agreements
- Lead evaluation activity by designing, commissioning, and monitoring evaluations with partners
- Prepare and coordinate partner representation and involvement in meetings and events
- Support operational processes such as invoicing, due diligence, contracting, and onboarding of new partners
- Collaborate across teams and contribute to continuous improvement of portfolio management and reporting
About you
You care about work that makes a difference. You are curious, open to learning, and comfortable working across information, people and processes.
You might come from innovation, partnerships, health, charity or the public sector. Or somewhere completely different.
We do not expect you to know everything on day one. We care more about how you think and how you work with others.
If you meet some of the criteria but not all, we would still really like to hear from you.
- You are interested in understanding what is working and what is not, and why
- You enjoy working with others to keep things moving
- You can manage multiple pieces of work and notice what matters most
- You communicate clearly, even when information is complex or changing
- You find practical ways forward when things are not straightforward
We are building innovation that transforms lives. This role helps make sure that happens.
Interviews for are provisionally scheduled to take place on the 14th July via MS Teams
About Alzheimer's Society
Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime.
At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.
Together with our supporters, we're working towards a world where dementia no longer devastates lives.
Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.
Our commitment to Equity, Diversity, Inclusion & Belonging
We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people.
Our hiring process
During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply. Please also contact Alzheimer's Society Talent Acquisition Team via [email protected] for application support or any adjustments you might need.
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.
We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.
We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a Criminal Record Check at the relevant level. You can read more information via our Website.
Giving back to you
Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.
You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society.