Programme manager volunteer jobs

Our vision is of a society where everyone has the opportunity to live a rewarding and fulfilled life.

Are you our next Chief Executive?

• Are you passionate about addressing issues around poverty and inequality?
• Do you have the experience and skills needed to lead this innovative place-based funder?
• Are you a creative thinker who thrives on working collaboratively and collegiately?

If so, then you might be the right person to lead Cripplegate Foundation and Islington Giving.

About Cripplegate Foundation and Islington Giving

Established over 500 years ago, Cripplegate Foundation has become a pioneering, place-based grantmaking foundation with a reputation for innovation and making a difference. It created Islington Giving, which was the first scheme of its kind, to work with residents and a coalition of funders, businesses and voluntary organisations to create better solutions to the challenges of poverty and inequality. We make grants of over £2 million a year and we have become a major influencer in the grant-giving sector, achieving significant progress, such as:

• Raising over £12 million since 2010.
• Partnering with Islington Council to promote community development and support residents
• Developing innovative and participatory grant programmes
• Pushing forward with ambitious Diversity, Equity and Inclusion (DEI) goals

It’s an exciting (and challenging) time to join us!

Given the challenges in Islington (and beyond), the next few years promise to be pivotal in shaping our future and there are many opportunities for the new Chief Executive to make a difference, including:

• Leading on considerations around the changing political landscape
• Working creatively and innovatively to explore the strategy for the coming years
• Building on our programme of Social Impact Investing and ethical Investing
• Leading a passionate, professional and committed team

About the role and person 

The new Chief Executive could be someone with senior management experience who is ready to lead an organisation for the first time, or they may already have experience of being a Chief Executive.

Whatever your background you will need to demonstrate, amongst other things:

• Experience of leading and managing in a collaborative and collegiate style
• Skill at creating and delivering cross-sector partnerships
• An entrepreneurial style and a record of income generation
• A deep understanding of the issues arising in inner city areas, gained through lived and/or professional experience
• A pioneering, creative and innovative style and a commitment to DEI

If you feel you fit the role and are motivated by our work then we’d be excited to hear from you. Please find out more by looking at the Candidate Information Pack. 

The role

We are seeking an Assistant Shop Manager for our busy Highgate charity shop. This hands-on retail role is ideal for someone who enjoys charity retail, thrives on initiative, is motivated to take on responsibility for shop performance, and is passionate about working with volunteers and supporting a meaningful cause.

About the role

• Support the Shop Manager with the day-to-day running of the shop, taking an active role in maximising income and Gift Aid.
• Provide consistently high standards of customer and donor service, creating a welcoming and inclusive atmosphere.
• Drive sales, maintain strong retail and merchandising standards, and contribute to meeting targets.
• Oversee stock processing: sort, quality-check, price, rotate, and creatively merchandise items.
• Assist in recruiting, training, motivating, and supporting a diverse team of volunteers and trainees.
• Take on supervisory and leadership responsibilities in the Shop Manager’s absence.
• Carry out cash handling, till reconciliation, banking, and basic admin, including Gift Aid systems.
• Ensure compliance with health and safety, safeguarding, trading standards, and charity retail policies.
• Promote the charity’s mission in the local community and support local fundraising and promotional activities.

About you

• Retail experience with responsibility for sales and operations, ideally in a charity or not-for-profit environment.
• Experience supervising, supporting, or closely working with volunteers or staff.
• Experience of targets and understanding how shop income supports charitable services.
• Strong organisational skills and ability to prioritise in a busy environment.
• Confident communicator who can motivate and encourage others.
• Comfortable using basic IT (till systems, email, spreadsheets, Gift Aid platforms).
• Positive, proactive, and flexible, with a hands-on approach to shop work.
• Able to work on a Rota including weekends and occasional bank holidays.

In Gateshead, Spear is partnering with Alive Church – Spear Gateshead is a part of Alive Church’s mission to change the culture of the city by bringing hope to unemployed young people.

Whilst the North-East is an amazing place to live, there are still challenges, with large disparities between Gateshead’s wealthier and poorer areas, and 23,600 people live in areas described as having deep deprivation. With this comes all the associated issues that poverty causes, including 1 in 4 children growing up in poverty and one of the worst levels of social mobility in the country.

Alive Church is a diverse community gathered from across Gateshead, Newcastle and the North East with a vision to see individuals, the church and communities across our region Come Alive in Jesus name. Together they are playing their part in the re-evangelisation of the nation, the revitalisation of the church and the transformation of society.

Key Information

Salary: £27,000, pro rata

Hours: 9.00am – 5.00pm, Monday –Thursday, Part-time (with some flexibility and occasional evening or weekend work for events such as Spear Celebrations)

Contract: Maternity Cover

Location: Alive Church Gateshead

Closing date: Monday 23rd February (We are interviewing on a rolling basis and might close the application early if we find the right candidate)

Please feel free to let us know if you may require any reasonable adjustments to participate fully in our recruitment process.

For more information please read through our Work With Us Information Pack and Job Specification.

Role Responsibilities

Oversight of the Spear Programme

• As a confident communicator, you will lead group sessions of around 10 young people each, using coaching skills to transform attitudes to their own ability and the workplace, and to raise their awareness and maximise potential in stepping into the world of work.
• Prepare and coach group and 1-1 sessions with the Spear Coach.
• Ensure the programme is delivered in line with agreed targets, and report KPIs on recruitment, retention and completion of Spear Trainees, as well as their ongoing progress and sustainment of work or education.

Partnership Liaison and Relationship Management

• Establish the primary local referral agencies and steward relationships with these, overseeing and building a strategy to ensure recruitment of young people onto the Spear programme is effective.
• Maintain and develop relationships with local partners to form a strong referral network.

Line Management and Training

• Manage the Spear Coach, using a coaching approach to invest in their growth and development.
• Work alongside the Programme Manager to analyse Spear Programme performance and ongoing operations of the centre, and report back on KPIs.

Church Community

• The Spear Centre Manager is directly employed by Alive Church, meaning you are part of a vibrant church staff team and submerged in an exciting faith community.
• You will be required to establish strong relationships with key people at the church to ensure the engagement and backing of church members and help the Spear Coach to establish a strong presence at the church to build a network of supporters for the Spear programme.
• Ensure the Spear programme is a key missional feature of the work of the church; this may involve attending church events and speaking at services.

Site Management

• Work with the Church to coordinate the training room and any infrastructure needs for the Spear Centre.
• Liaise with relevant staff locally on-site issues and work to resolve them as soon as possible, ensuring the office and training room are safe and tidy working spaces in line with health and safety policies.

Person Specification

• An active Christian, able to personally represent the values and beliefs of Spear and Alive Church, and a commitment to grow and learn spiritually and as a Christian leader.
• A dynamic and engaging coach with an enthusiasm for and direct experience of coaching and training techniques.
• Passion for social justice and for working as part of the church to transform communities, especially supporting young people in employment or education.
• An entrepreneurial and ambitious individual who enjoys starting new projects, works well under pressure and can translate ideas into practice with creativity.
• Self-motivated with strong leadership, management and organisational skills with the ability to exercise initiative and prioritise workload.
• Excellent communication and interpersonal skills, with a confidence in group facilitation, high emotional intelligence, and a sense of fun!

Digital Change Manager 

• Reporting to: Digital Transformation Lead 

• Employment Status: permanent 28 hrs/week (flexible) 

• Location: Home based 

• Level: Managerial (Band 6) 

• Salary: £32,859 fte per annum plus excellent pension & benefits 

Role purpose 

Adoption UK is undertaking a major digital transformation, initially focused on CRM and Website developments. Our Digital Transformation Team will drive this change programme, working with colleagues and external digital partners; and subsequently deliver our on-going digital strategy implementation and development. 

You will support the Digital Transformation Lead to refine and implement Adoption UK’s digital strategy, to deliver our digital transformation project. Working with internal and external stakeholders the team will ensure that the project’s vision and scope meet the business and operational needs of the charity. An important part of your role will be to work collaboratively with colleagues across the organisation and particularly with our Marketing and Communications team to integrate digital into all current and upcoming projects. 

We’re looking for someone who has experience of project working in a digital environment, particularly within website and CRM implementation. 

Background – our digital transformation 

Like many charities, we’ve historically developed our digital framework and footprint organically, with insufficient web and CRM integration and functionality, duplication and data silos; resulting in data management and website functionality that don’t meet all our users’ needs. We’re changing all that by: 

1. Investing in our customer-facing website and data management systems; connecting all our divisions and services, delivering integrated systems that provide a positive customer and stakeholder journey.
2. Developing the next generation of digitally accessible services 
3. Extending our in-house digital capability to support continuous delivery. 

Key accountabilities: 

• Support the Digital Transformation Lead to implement the charity’s digital strategy.

• Coordinate data and content activities, including migration between platforms, to deliver our website and CRM digital transformation programme.

• Utilise and maintain relationships with key stakeholders across the organisation and with current and future digital partners. Use these networks to: 

• embed digital first principles and best practice. 

• Train, coach and mentor colleagues to be effective users of our CRM and website. 

• Progress opportunities to increase our digital capability and integrate digital into our current and upcoming work. 

• Utilise the digital performance assessment framework to monitor compliance with digital and data best practice standards. 

• Assist in maintaining our data security standards compliance, participating in quality assurance activities. 

• Work collaboratively with our external digital and IT partners. 

Essential Criteria 

• Significant experience of website and CRM implementation and data/content management. 

• Good general knowledge and experience of organisational IT systems, including cloud and M365 applications. 

• Excellent verbal and written communications skills. Able to convey complex or technical information simply and clearly. 

• Experience of IT/Digital supplier engagement. Able to engage effectively with both technical and non-technical stakeholders. 

• Experience of working in a digital project/change environment. 

• Ability to work under pressure and to respond quickly to changing circumstances and to tight timetables 

Desirable criteria 

• Experience of working in an organisation which uses agile development methodologies. 

• A strong understanding of the National Cyber Security Centre principles and approach and General Data Protection regulations principles, audit and compliance. 

Harris Hill is delighted to be recruiting an Engagement Manager for Cook for Good, a community organisation that uses food to bring people together, reduce food insecurity and create positive change.

Location: King’s Cross, London
Salary: £35,000 per annum (pro rata, if necessary)
Contract: Permanent, 4-5 days a week

Do you love building relationships with people from all backgrounds, and get a kick out of delivering high-quality services that can support them? Do you prefer rolling your sleeves up and making things happen to working quietly behind a screen? Would you be happy to go out and persuade local food suppliers to share their surplus food with our community? Do you get out of bed in the morning wanting to make a difference to the people around you?

If so, you might be just the person to join the small but mighty team at Cook for Good, where food is used as a way to build connection, confidence and community on the Priory Green Estate in King’s Cross.

About you

You’re a warm, people-focused person who enjoys bringing others together. You’re confident working with volunteers and managing projects, and you have experience of community engagement and partnership working. You feel comfortable building strong relationships with a wide range of people, from local residents to partner organisations and food suppliers. You’re at your best when supporting and motivating others face-to-face, and you truly believe in the power of food and community to make life better for everyone.

At Cook for Good, you’ll be joining a kind, passionate and supportive team that really cares about people and the community it serves.

Application deadline: 10th March 2026 at 9:00am. We may close the role early if we receive a high number of suitable applications, so we’d encourage you to apply as soon as you can.

If you’d like to find out more and have an informal chat about the role, please send your CV to Lizzy Clark at at Harris Hill via the apply button.

Please note: due to the high volume of applications, we will only be able to contact candidates whose CVs have been shortlisted.

Interview dates: First stage: 18th March (online) Second stage: 26th March (in person)

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

This is an exciting time for the Trust as we are in the second year of our ambitious NLHF funded activity plan.  You will be providing support for the volunteer journey from recruitment and onboarding, to role support across all areas of volunteer activity in the park.

This role will be key to supporting the ongoing development of our volunteering programme and ensuring that the correct processes are followed, volunteers and schools/learning groups have the information they need, resourcing is at appropriate levels and rooms, and equipment is booked as needed. 

You will work as part of the Content, Learning and Engagement team, line managed by the Senior Volunteering Manager.

The role is offered on a one-year fixed term contract with Crystal Palace Park Trust. Any extension is subject to funding.

This role is funded by the Lottery Fund as part of the partnership project between Crystal Palace Park Trust and the London Borough of Bromley.

We are seeking a Finance Officer with excellent numerical skills and attention to detail, and good inter-personal skills to join our friendly Finance Team at Yeldall Manor. This is a fantastic opportunity for someone with a passion for helping others to join a Christian organisation dedicated to supporting men in their journey of recovery from addiction to drugs or alcohol.

As Finance Officer, you will support and deputise for the Finance Manager in all aspects of the finance role including Accounts Payable and Accounts Receivable, bank and cash reconciliation and the processing of donations (please see the Job Description for more details). You will also support our residents in the management of their money and benefits and accompany them to relevant appointments. A driver’s licence is essential for this role.

You will have relevant accounting/bookkeeping qualifications e.g. AAT Technician Level and have experience of financial management, ideally in the not-for-profit sector. You will be a quick learner, able to manage multiple priorities and enjoy working as part of a small team that has a real impact upon people’s lives.

Yeldall Manor is a Christian organisation, and this role requires a committed Christian faith to meet the occupational requirements (in accordance with Schedule 9 of the Equality Act 2010). We ask all staff to engage with and support our residents in their recovery journey, offering encouragement in both practical and spiritual matters.

This is a full-time, permanent position (40 hours per week) although 32 hours would be considered for the right person. You will work as part of a small, friendly team within the Finance & Fund-Raising office, located in a beautiful rural setting outside Reading. Free lunch is provided daily with staff and residents. Remote working is not applicable for this post.

If you're excited about this opportunity and feel you have the skills to help support the work we do, we’d love to hear from you. Please submit your CV along with a cover letter explaining your suitability for the role as outlined in the job description. For an informal discussion regarding the role, please contact Noelene Bradley at Yeldall Manor.

We look forward to hearing from you!

The Royal Ballet and Opera continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. Our Covent Garden theatre has been at the heart of London and British cultural life for three centuries. We are home to two world-class Companies: The Royal Ballet and The Royal Opera.

As a charity we could not plan for our next programme of artistic work, or our community and outreach projects, without the support of our philanthropists and members. As an organisation we are committed to ensuring that all philanthropists and members enjoy a rewarding relationship with our organisation.

Following an internal promotion, the Development and Advocacy Department are looking to appoint an experienced Philanthropy Manager to join our Philanthropy team. In this exciting and dynamic role you will manage a number of philanthropic relationships and make a significant contribution to the team through developing new initiatives and growing the portfolio.

The ideal candidate profile for this post will be a team player, with the following credentials:

• An established track record in philanthropy or fundraising for major organisations
• Demonstrated success in managing a portfolio of high value relationships with experience of personally securing significant gifts
• Ability to think strategically to devise relevant engagement and cultivation plans and identify opportunities for approaches to prospects
• A balance of experience and innovation to be able to develop new ideas and launch new initiatives successfully
• Credibility as an ambassador in the area of philanthropy, able to work effectively at senior levels and liaise with high-net-worth individuals
• Strong project management skills, with demonstrable experience of solving complex problems, drawing on given resources and collaborative working

A working knowledge of our repertoire is not a pre-requisite for this role but the ability to upskill quickly in our art forms in order to confidently speak to prospective donors is essential. 

The Royal Ballet and Opera is one of the UK’s leading arts organisations and our aim is to inspire imagination, ignite emotion and make the extraordinary for everyone. Equality, Diversity and Inclusion underpin all that we do. We want our people to be representative of the diversity in the UK. We understand the creativity and innovation that diversity can bring and strive to create an inclusive environment in which everyone can thrive.

We encourage applications from people with a wide range of backgrounds, experiences and skills to join our teams. We particularly welcome applications from those who are from a global majority background and/or those who are disabled, as they are under-represented within our organisation.

We are a Disability Confident Employer, which means that we are actively working to ensure that candidates with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will endeavour to offer an interview to candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they meet the essential criteria for the role, though sometimes due to the volume of qualified candidates with declarations this is not possible.

The RBO is also committed to safeguarding and protecting all children, young people, and adults and we implement robust safer recruitment practices. Due to our safeguarding promise, certain roles will be subject to a DBS check before commencing employment with us, which will be indicated in the advertising.

Closing date for applications: 11:59pm, Sunday 8th March 2026. 

Interviews will follow a two stage process with 1st stage online via MS Teams and 2nd stage in person at ROH Covent Garden. 

To ensure a fair process, late applications will not be considered under any circumstances.

Applicants must have work authorisation for the UK.  No agencies.

The Silver Line Helpline is recruiting for a Helpline Volunteer Co-ordinator to join their fantastic team providing a vital service to older people across the UK. The Silver Line Helpline is a free, confidential telephone service offering friendship, conversation and support to older people, 24 hours a day, 7 days a week.

As a Helpline Volunteer Co-ordinator, you will play a vital role in supporting and growing a valued team of volunteers who deliver a high-quality, safe and compassionate service to older people. You'll ensure volunteers receive a good onboarding experience, feel confident in their role and are supported every step of the way.

Working closely with colleagues across the Helpline, you'll manage volunteer recruitment and onboarding, deliver training, respond to enquiries, and help volunteers use a range of IT systems. You'll work flexibly in a fast-paced, 24-hour service environment, including taking and making calls to older people when needed. Your work will help ensure volunteers are well-trained, supported, and empowered to deliver a consistent, empathetic and safe service.

This exciting position offers hybrid working between home and our Blackpool office. We currently require office attendance a minimum of once a quarter. You may also be asked to attend the office occasionally for training or other reasons, as required. You will be on a hybrid contract and must cover the costs of all travel to the office yourself. Our office attendance requirements will be reviewed later in 2026.

This role is a 35-hour working week, 5 days out of 7 with start and end times between 8am-8pm. It will include regular weekend working, and Bank Holiday working, which will be arranged on a rota basis

In your Supporting Statement, please include examples of how you meet the Must Have criteria below.

Last day for applications Tuesday 10th March 2026.

Please note: Before joining the National Services team at Age UK, we want to be open that the organisation is in a period of change. Age UK works as a network of over 100 independent partners, with national services delivered by the charity and local services delivered by partners across the UK. Our new strategy means more services will be delivered locally in future, although we think our National Services will continue to play an important role. You would be joining a team that is evolving and changing to develop new ways of supporting older people, and we want you to have this context as you consider your application.

Must haves:

The below competencies will be assess at the indicated stage of the recruitment process.
Application = A, Interview = I, Test = T, Presentation = P

Skills and knowledge

• Excellent interpersonal, listening, customer service, and communication skills, with the ability to adapt communication style (A, I,T)
• Excellent IT skills including Microsoft Office and using CRM systems (A,I,T)
• Knowledge of safeguarding with the ability to assess and manage risk independently (A,I)
• Understanding and knowledge of mental health issues (A,I)
• Training and presentation skills with the ability to train others remotely on using IT systems (A,I)
• Understanding of the issues facing older people, particularly the impact of loneliness and isolation on older people (A,I)

Personal attributes

• Ability to respond in a non-judgemental, empathetic, respectful and friendly manner in all situations (A,I)
• Ability to manage a busy workload and adapt to change in a fast-paced service whilst meeting service KPIs (A,I)
• Ability to adhere to policies and procedures (A,I)
• A commitment to promoting equality and diversity (A,I)

Great to haves

The below competencies will be assess at the indicated stage of the recruitment process.
Application = A, Interview = I, Test = T, Presentation = P

Experience

• Experience in working in services to support older people (A,I)
• Experience in working in with volunteers (A,I)
• Experience working with colleagues remotely (A,I)
• Experience working within services that operate outside of normal working hours (A,I)

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, Health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250
• Many additional benefits

Additional Information

Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an ‘A’ in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.

Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

For a full list of benefits please visit our website.

Thanks to funding received from Building Communities Trust Invest Local Programme, Thanks to funding received from Building Communities Trust Invest Local Programme, The Coalfields Regeneration Trust are currently looking for a dynamic person to support community action within the community of Cefn Golau. This role will require you to support the delivery, including hands on delivery, of programmes of work identified in the Cefn Golau Driving Change Plan working with the Building Communities Trust Invest Local Officer, Cefn Golau Together, residents, volunteers, groups, stakeholders and partners. The role will be to manage and develop a community venue with the aim of sustaining community activities and services beyond the Invest Local funding. You will also work with partner organisations to address any gaps in provision identified with the local community.

To secure this great opportunity you will have: excellent communication skills, the ability to work collaboratively across all sectors, a demonstrated ability to overcome challenges, excellent organisational skills a strong track record in community development as well as an understanding of delivering against a development plan.

The Childhood Trust is London's child poverty charity. We are dedicated to creating opportunities and brighter futures for the 700,000 children growing up in poverty in London. While we work to alleviate today’s impact of poverty, we support children and families to build pathways to become happier, healthier, safer and more resilient, breaking the cycles of inequity. Listening to and engaging with young people who have experience of living in poverty, is critical to ensuring our efforts truly reflect their needs and aspirations.  

As a grant-making charity, we award funding to charities actively supporting children in poverty across the capital. This funding is made possible thanks to the partnerships we build with corporate organisations, other trusts and foundations, philanthropic individuals and families, and public donations. Since 2013, The Childhood Trust has raised over £50 million through our matched fundraising campaigns, enabling us to fund impactful child poverty projects across all London boroughs.  

We are entering an exciting new phase of development. We are seeking a Capacity Building Manager to lead the development and implementation of our organisation-wide funder plus approach -strengthening the support we offer beyond grant funding and helping to build a more connected, resilient and effective sector. This role will play a key part in ensuring our work delivers greater benefit for children, young people and communities across London. 

Benefits to working at the Childhood Trust include:

• Competitive holiday package including a day off for your birthday and the days between Christmas and New Year Off 

• Enhanced Maternity/Paternity Leave 

• Flexible working environment 

• Hybrid working, with the expectation of ideally one day a week, in our office in Victoria 

To read more about the responsibilities in the role, please read the attached Job description. 

Interviews will take place, in person at our office in Victoria, on Wednesday 15th April.

About the Charity

From Me to You is an inspiring charity dedicated to alleviating loneliness and isolation for people living with cancer. We make connections for people living with cancer through the simple, powerful act of letter writing easing loneliness and bringing comfort, hope and human connection, one letter at a time.  Each year thousands of anonymous letters are collated by our team of volunteers and then given to patients at home, in hospitals or cancer centres by nurses and our charity partners. Recent feedback showed that 93% of our letter recipients reported that the letters lifted their mood and a quarter said that they made them feel less alone, with 80% saying that our letters made them feel cared for. Our work is powered by a passionate community of volunteers, in 2025 with their help we processed over 17,000 letters from all over the world, delivering them to cancer patients throughout the UK. 

Our Donate a Letter programme supports our 2,500+ Volunteer Letter Writers to contribute anonymous letters, some people write a couple of letters a year, others one a week. These letters are all delivered to our PO Box in Ascot. They are then sorted, read and processed by our wonderful team of local Donate a Letter Volunteers. These volunteers also then repackaged and redistributed the suitable letters to cancer patients through our partnership with hospitals, cancer centres and other charities that act as distribution partners. 

About the Role

We are seeking an organised and people-focused Volunteer Coordinator to manage and support our volunteer network. The role involves overseeing our Community Ambassadors based across the UK who support the charity through fundraising, awareness and community activities, as well as a core team of volunteers (based in Ascot) who process our donated letters by reading, filtering, packaging, and posting them to recipients. This is a key role ensuring our volunteers feel supported, informed, and motivated, while helping the charity operate smoothly and safely.

Key Responsibilities:

Volunteer Management

• Coordinate and support a team of Community Ambassadors

• Manage the core volunteer team responsible for letter processing in the Ascot area.

• Act as the main point of contact for volunteers, responding to queries and providing guidance

• Help recruit, onboard, and train new volunteers as needed.

• Implement process improvements to make operation scalable.

Operations & Safeguarding

• Oversee the letter processing workflow: reading, filtering, packaging, and posting

• Ensure volunteers follow charity guidelines, safeguarding policies, and data protection requirements

• Escalate any sensitive or concerning issues appropriately

Communication & Engagement

• Maintain regular communication with volunteers to keep them engaged and informed

• Share updates and best practices

• Foster a positive, inclusive, and supportive volunteer culture

Administration

• Keep volunteer records up to date

• Coordinate rotas or schedules where required

• Provide feedback and insights to the charity’s leadership team

What We’re Looking For:

Essential:

• Experience coordinating volunteers or people (paid or unpaid)

• Strong organisational and communication skills

• Confidence managing multiple people and tasks independently

• Ability to handle sensitive material with care and discretion

• Based within working distance of the Ascot area

Desirable:

• Experience working with charities or community organisations

• Understanding of safeguarding and data protection

• Comfortable working in a small, agile organisation

What You’ll Gain

• Flexible working within a one-day-per-week commitment

• A meaningful role making a real difference to people’s lives

• Opportunity to shape and grow a volunteer programme

• Supportive and values-driven charity environment

How to Apply

We are keen for this role to start as soon as possible so will be processing applications on a rolling basis. As part of the application process we will offer an initial 30 minute introduction call with a member of the team to go through the role in more detail and answer any initial questions you have. We will then undertake face to face or online interviews with our Founder and CEO and these are likely to take place in March.

Interested in applying please send your CV and short covering letter (no more than 1 page of A4), outlining your relevant experience and why you want to work for From Me to You.

Contract type

Permanent – ST Giles Hospice Shops

Location

Bloxwich

Hours

15 hours (2 days out of 7) 8:55am – 5:05pm trading over 7 days.

Annual salary

£9633 (Retail Band AA)

Review date

08/03/2026

As an Assistant Community Shop Manager (ACSM) for St Giles Hospice you will take lead when the Community Shop Manager is away, ensuring smooth operations and delivering excellent customer service. You’ll be empowered to make decisions locally whilst working within a supportive framework, working within and for your local community ensuring that engagement and support is understood and promoted. 

You’ll have excellent leadership skills and want to be part of a successful team. Ideally, you’ll have previous fashion retail experience with the ability to manage and lead the store in the absence of the Community Shop Manager (CSM).

Reporting into the CSM and working closely with the Retail Regional Manager you will aid in supporting your store to run efficiently and deliver a positive financial contribution to the Hospice.

The estate includes 26 shops and e-commerce operation with a turnover of approx. £3.5million which supports the overall income generation strategy. 

Do you want to work in a role that combines retail, community and purpose, St Giles Hospice is the place that will allow you to thrive.

Qualifications

Essential

·Qualifications in English and Maths

·Minimum Level 2 Key Skills or Grade 4 (A-D) GCSE

Knowledge and experience

Essential

·Ability to lead and motivate others

·Previous retail experience

·Understanding of health and safety regulations

·Ability to plan and priorities workloads and delegate accordingly

·Outstanding communications skills

·Excellent customer focus

·Knowledge and understanding of sales management, profit and loss

Desirable

·Local community knowledge

·Previous line management experience

·Experience in achieving goals and identifying opportunities

·Has the ability to implement and enforce policies

·A desire to work as part of a team to generate fresh and innovative community-based ideas

·Some experience of Gift Aid

·Some experience of working with volunteers

Values

·Exhibits our hospice values and behaviours

Skills

Essential

·Proven customer service skills

·Flexible and be able to adapt to change on a daily basis

·Able to complete physically demanding work in the form of standing for long periods and moving stock

·Ability to handle administrative task, such a cash handling

·Be a keen problem solver

·Ability to follow organisational policy and procedures

·IT and numeracy - understanding of Office 365 and the ability to complete IT based tasks

Desirable

·Ability to work on own initiative and prioritise workload

·Team Management skills

·Experience in training and developing staff and/or volunteers

Personal Attributes

·Strong communicator 

·Customer focused

·Willingness to learn

·Flexible and adaptable to change

·Good interpersonal skills

·Goodtime keeping and strong work ethic 

·Conducts themselves’ in a professional manner

·Good organisational skills

·Inclusive and diverse in their approach

·Empathetic

·Team Player

·Able to work under pressure

·Collaborative

·Ambassador for St Giles Hospice

Other requirements

·Valid driving licence

·Eligibility to work in the UK

·Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests

Just so you know:

This post is subject to a Disclose and Barring Service (DBS) check.

We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date.

If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.

As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.

Borde Hill Garden is seeking to appoint a Heritage Project Manager to support the Delivery Phase of its National Lottery Heritage Fund (NLHF) funded ‘Reinventing Borde Hill’ project. The successful candidate will lead this exciting project, reporting to the Project Board and working with the Project Director to ensure that this phase of the project is fully delivered to time and on budget. The successful candidate will have proven experience of working on heritage projects, and will act as the key point of contact for the NLHF ensuring adherence to all NLHF frameworks and requirements, and ensuring that all documentation is managed accordingly. The role will involve working closely with the internal project team, wider garden staff and volunteers (including leading on the recruitment of volunteers), as well as the externally appointed Design Team, Cost Consultant, Evaluation Consultants, and other consultants. The Heritage Project Manager will coordinate the internal project team.

The successful candidate will maintain a close overview of the activity plan, the risk register, and the budget, as well acting as a point of contact, organising, attending and participating in project and stakeholder meetings; and compiling the information required for the project until the planned ‘soft opening’ in Spring 2028.

Knowledge, skills and experience needed:

(Please provide evidence in your Covering Letter and CV)

Tasks and responsibilities

· Become fully acquainted with all previous project documentation relating to the NLHF bid and acquire a good knowledge of the detailed objectives of the project

· Act as a key point of contact for NLHF ensuring that all necessary NLHF financial requirements and conditions are processed and/or met, including compiling grant drawdowns, reporting and assisting with the development of the project within the agreed programme

· Support the procurement of the construction contractors, and lead on procurement of other contractors, including preparation of briefs, enquiries, advertisements, evaluation and associated paperwork ensuring that their work is procured on time and within budget

· Oversee the work of the Design Team and other consultants ensuring that their deliverables are on time and coordinated with the other aspects of the project

· Liaise with an external construction project manager to ensure that a strong alignment is maintained between the capital build and the other elements of the project (e.g. activity plan, fundraising, evaluation etc.)

· Coordinate monthly progress reports from key workstream leads (internal and external), and compile these into a monthly Project Status Report

· Oversee the project budget, maintain the tracker and cashflow spreadsheet, and work with the Finance team to process invoices for payment

· Arrange project meetings, including co-ordinating diaries, sending meeting invites, monitor responses, and produce and circulate agendas and papers.

· Attend and where appropriate chair meetings, take and distribute minutes, and monitor actions as appropriate

· Work with the Marketing team to contribute to social media and website copy about the project

· Work with the Community Engagement Officer, supporting them to build and maintain relationships with current and prospective community partners, deliver the Activity Plan at the Community Growing Garden, and co-ordinate project-focused events such as Community Open Days

· Work with the Fundraising Manager, supporting them to create applications and approaches to potential funders (including trusts and foundations, individual donors, corporate donors, legacies etc.), and support with donor stewardship and relationship management post-gift, including reporting to other funders and supporting with donor events

· Support the work of the Evaluation Consultants, including internal and external evaluation of engagement initiatives

Skills and experience

To be considered for this position, you should be able to demonstrate some or all of the following:

· Good project management experience, with experience of medium-sized NLHF projects

· Experience of working on capital projects and working with contractors to deliver project builds

· Experience of working in the heritage environment, especially with listed and/or designated landscapes

· A good knowledge of budget management, monitoring and reporting

· Experience and understanding of community engagement, evaluation and partnership working

· Experience of working with architects, landscape architects, construction contractors, and consultants

· Experience of managing and working with multidisciplinary stakeholders and teams

· Experience and understanding of community engagement, evaluation and partnership working

· Experience of contributing to and supporting fundraising applications and approaches, especially for capital campaigns

· Excellent planning skills and a flexible approach to work, with the ability to prioritise and manage multiple tasks, including tasks undertaken by others, whilst ensuring deadlines are met

· A great team-worker, with a confident, diplomatic approach, able to build effective relationships with a wide range of stakeholders and team members at all levels and find appropriate solutions to conflicting priorities

· Excellent attention to detail, with good logical, analytical and problem-solving skills

· A concise, effective communicator, with excellent written and verbal communication skills

· Ability to work independently and to manage multi-disciplinary teams to achieve common goals

Qualifications

· Degree in relevant discipline or with demonstrably equivalent work experience

· Project management qualification or equivalent practical experience

· Excellent skills in MS Office, including Word, Excel, Outlook and PowerPoint

Please note, applications without a CV and Cover Letter will not be considered.