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Independent Age is the national charity focused on improving the lives of people facing financial hardship in later life. We believe no one should face financial hardship in later life.
Our Helpline and expert advisers offer free, practical support to older people without enough money to live on. Through our grants programme, we support hundreds of local organisations working with older people across the UK.
We use the knowledge and insight gained from our support services and partnerships to highlight the issues experienced by older people in poverty and campaign for change.
We would love to find individuals from all walks of life and diverse backgrounds to join us on this journey.
Responsibilities and Person Specification:
This role supports Independent Age’s media/ PR and social media programme, with a 50/50 split between these areas, and will help deliver our ambition to tackle poverty in later life, build the organisation’s reputation, and raise our profile across multimedia channels.
Working closely with the Media Communications Manager and Senior Digital Content Officer, the post-holder will work on communication projects across all areas of the charity to raise awareness and understanding of Independent Age, grow our influence and drive potential supporters to our activities (including our information and advice, fundraising, volunteering and campaigning).
You should have experience of media liaison and securing press coverage, as well as familiarity with all social media platforms (Facebook, Twitter/X, BlueSky, Instagram and LinkedIn), and ideally a foundational knowledge of the associated reporting and analytics for them.
For full details on the role and requirements, please review the job description and person specification. If your experience doesn’t align perfectly with all of the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway.
This is a full-time role, 35 hours per week, which you can choose to work over five days or a 9-day fortnight.
What it’s like to work at Independent Age:
We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.
We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits.
We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard for all (those contracted to work in the office usually attend 1 day per week). But if you need a different form of flexibility, we are always happy to talk flexible working.
You can find out more about what it’s like to work at Independent Age on the careers page of our website.
Application Process:
To apply, please submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Job Description and Person Specification, by visiting our jobs website (please do not hesitate to contact us if you have specific requirements and need support to apply in an alternative format).
To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Therefore, please do not include your name, photo, or information to indicate your gender or age in your CV and supporting statement. Please do not omit dates of employment. Please ensure the title of any uploads does not contain your name.
Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require two employment references including your current or most recent employer. A Basic DBS Certificate will be required for this role.
Closing Date: 22 April 2026 at 11:59pm
Independent Age is the national charity focused on improving the lives of people facing financial hardship in later life.


The client requests no contact from agencies or media sales.
Position: Community Voice Officer
Location: Barnsley, South Yorkshire
Hours: 25 hours to be taken between Mon – Fri, one day working from home, other days expected to be in the community or office
Salary: £30,000 pro rata; 5% pension contribution, 33 days of annual leave entitlement (inclusive of bank holidays) pro rata
Reportable to: Healthwatch Manager
Direct reports: None
Job Purpose
Healthwatch Barnsley (hosted by Barnsley CVS), is going through an exciting redesign to enable community voices to have even greater impact on the current strategies and developments in Barnsley. The Community Engagement Officer role is an impactful and rewarding opportunity to join the Healthwatch Barnsley Team as we navigate upcoming changes introduced through the new NHS 10 Year Plan and the forthcoming Health Bill. This role will ensure that the voices of Barnsley residents remain central as we work towards building a health and social care system that is fit for the future.
You will use your excellent interpersonal skills and creativity to gather feedback on Barnsley priorities, ensuring residents’ views shape local projects and developments contributing to Barnsley’s vision as the “Place of Possibilities”.
Working with Barnsley CVS and other established third-sector organisations you will identify new ways to reach under-represented or seldom-heard communities and strengthen how their voices inform local decision-making. You will collaborate with the wider Healthwatch team to support a strong, credible and independent voice within Barnsley’s strategic boards, helping to create a genuinely “Listening Borough”.
By capturing residents’ experiences and feeding them back to services you will contribute to a continuous feedback loop that empowers communities, builds trust and encourages ongoing participation in future engagement activities.
Key focus areas you could be working on include topics such as system-wide shifts
· Hospital to Community
· Analogue to Digital
· Sickness to Prevention
· Health on the high street
· The Barnsley 2040 vision
As part of the redesign, you will work as a team to design new ways to create dynamic feedback loops to the public using tools such as magazine creation, blogs or vlogs, podcasts, social media. Your work will ensure that the communities in Barnsley know that their voice can have a genuine impact on the shaping of their town.
Employee benefits
- 33 days of annual leave (including bank holiday) which increases with longevity
- all staff given time off between Christmas and New Year without it impacting your leave entitlement
- enhanced sick pay during probation and increased entitlement with longevity
- 5% pension contribution
- discounts at local gym
- Enhanced maternity pay
We provide leadership, support and coordination to the vibrant VCSE sector in Barnsley to create a positive drive that impacts communities
The client requests no contact from agencies or media sales.
Missing People is the only UK charity dedicated to reconnecting missing people and their loved ones.
The Organisation
The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats, and historic buildings and monuments in eight Royal Parks across London, including Hyde Park, Kensington Gardens, The Green Park, St James’s Park, and more.
We also manage other important public spaces such as Brompton Cemetery and Victoria Tower Gardens, making these iconic green spaces some of the most visited attractions in the UK, with tens of millions of visits annually.
We are now looking for a Public Programmes Coordinator to join our dynamic and passionate team on a full-time, permanent basis, working 36 hours per week.
The Benefits
This is a fantastic opportunity for an enthusiastic events/activities’ coordinator with a strong interest in educational nature and heritage activities to join our Learning team.
You’ll have the chance to organise and run a wide range of programmes for the public, inspiring visitors to engage with the wildlife and heritage of our beautiful parks.
Working as part of an inclusive and supportive organisation, you’ll be able to grow your skills and make a real difference to the way people connect with nature.
So, if you are passionate about engaging families and adults with outdoor learning and want to work in one of the UK's most iconic green spaces, apply today!
The Role
As a Public Programmes Coordinator, you will plan and co-ordinate inspiring outdoor learning experiences for families and adults across the central Royal Parks.
You will work closely with freelancers, volunteers and partners to engage visitors and foster a greater understanding of nature, heritage, and wellbeing.
You will:
About You
To be considered as a Public Programmes Coordinator, you will need:
We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an “Accessibility Tools” button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.
Other organisations may call this role Education Officer, Learning Officer, Public Engagement Officer, or Outdoor Learning Officer.
The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be.
So, if you are interested in this unique opportunity as a Public Programmes Coordinator, please apply via the button shown. Successful candidates will be appointed on merit.
For more information, view our Corporate Strategy (2022-2027) here: Corporate-Strategy-2022-27.pdf
Find out more about our values here: Our Values, Our Behaviours
Maps: The Map of Hyde Park | The Royal Parks
We provide free access to London’s beautiful, natural and historic green spaces, to help improve everyone’s quality of life and wellbeing.

The client requests no contact from agencies or media sales.
Head of Policy & Public Affairs
Business Disability Forum is the leading business membership organisation in disability inclusion. We are trusted partners, working with businesses, Government and disabled people to improve the life experiences of disabled employees and consumers, by removing barriers to inclusion.
The role
We are looking for an exceptional individual to fulfil the role of Head of Policy and Public Affairs. We are looking for an experienced public affairs professional who can design and implement a public and parliamentary affairs strategy and support the team’s projects across public and parliamentary affairs, research, law and legislation, and UK Government consultation and inquiry work.
The requirement
For the full job description-person specification and additional information for applicants of this role and instructions on how to apply please visit our website below via the button below:
How to apply
We are asking applicants to send their CV and covering letter to apply for the role. Writing to a high standard in English is key to this role, as is writing to tight specifications and word count. A mistake is fine – we all make them. But your covering letter and CV should be well-written, with accurate use of English spelling and grammar. Your covering letter should tell us why you want to work in BDF’s policy and research team and why you think you would suit the role. Your letter should not exceed 400 words in total. Applications should be sent to jobs @ businessdisabilityforum .org .uk.
Business Disability Forum is committed to ensuring that all its information, products and services are as accessible as possible to everyone. If you wish to discuss anything in regards to accessibility or if you require alternative formats please contact Barnaby Powell by email at the address above or by telephone on 020-7403-3020.
For further information on Business Disability Forum please refer to our website via the link on this page.
Equal opportunities
We are committed to becoming disability-smart and an employer of choice irrespective of race (which includes colour, nationality and ethnic or national origins), sex, sexual orientation, gender reassignment, religion or belief, marital or civil partnership status, age, disability, or pregnancy and maternity. The ethical and business case of ensuring that our workforce is representative of wider society is at the heart of what we do. When we are recruiting, disabled candidates who meet all of the criteria will be offered an interview.
This is an exciting opportunity to lead and shape Public Law Project’s advocacy and influencing work at a critical time.
Following the launch of our new 2025 – 2030 strategy, the successful candidate will develop and implement a public affairs strategy, working closely with research, casework and communications colleagues to shape policy and stakeholder opinion to advance our strategic objectives.
This role works at the intersection of some of the most pressing issues facing the UK today – from advocating for fair and humane immigration and asylum systems, to championing universal access to justice, and addressing the risks posed by the misuse of AI by government. You will play an important role in ensuring our evidence, casework, and legal expertise translate into meaningful political impact.
You will have experience using a range of advocacy tools to influence senior stakeholders in Parliament and Government, including in the context of legislative development. You will also be a strategic thinker, comfortable working across multiple policy areas, with excellent political judgement.
This role sits in our research team. As you grow our influencing capacity and practice, you will need to develop excellent working relationships internally and externally. You will have demonstrable experience of collaborative, inclusive working practices.
You will be committed to PLP’s values, have a keen interest in our work, some understanding of public law, social justice and constitutional reform, and a strong desire to affect change.
This is a permanent post. PLP supports flexible working practices and whilst this post is conceived as a full-time role, part-time hours will also be considered for the right candidate.
As part of our commitment to recruiting fairly we use anonymised-selection processes until interview. We also offer additional interview opportunities to the highest-scoring candidates from under-represented communities, and use ‘tie-breaker’ provisions at all stages of our selection process.
PLP's mission is to improve public decision making, empower people to understand and apply the law, and increase access to justice.
The client requests no contact from agencies or media sales.
We are looking for someone with great communication and project development skills to join us as a LiveLife Project Coordinator. Joining a busy and highly effective team, this role will help deliver two major programmes of work for Lingen Davies. With a primary focus on cancer awareness raising to address health inequalities (early diagnosis, cancer screening and prevention), we use a range of activities and settings to effectively engage with the public and target communities. This work is focussed in the following areas:
Opportunities and demand for our projects are growing, and we’re looking for a capable, enthusiastic and self-motivated person, who is passionate about improving health outcomes across our community. If this sounds like you, we would love to hear from you.
Please note, this role involves significant travel across our region. Therefore, a full UK driving licence and access to a vehicle is essential.
Please apply by sending your CV, along with a covering letter (no more than two pages), telling us why you think you are the best person for the job.
We exist to enhance cancer services and improve lives in Shropshire, Telford & Wrekin, and Mid Wales.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
There when it matters
About the role:
This role supports the delivery of stories and campaigns that achieve media coverage nationally and in regional media that fall outside of our hospice catchment areas.
You will lead on PR support for some key areas of the charity, including retail and volunteering.
You’ll also gain exposure to all the teams that the press office supports, which includes writing press assets for fundraising, healthcare, bereavement and influencing/campaigning stories.
You will ensure enquiries from the media are actioned efficiently (including when on-call) and be skilled at spotting media opportunities based on the news agenda, as well as pitching Sue Ryder stories to the media and liaising with journalists.
In this role you will be required to lead on some PR activities/projects with minimal supervision and support the PR officer with their projects, as required
About you:
• Have good attention to detail
• Be excited to learn about Sue Ryder and how we engage with the media
• Be curious about the care and support we offer
• Have a good understanding of the media and how it works
Essential Criteria
• Have previous experience of media monitoring and evaluation platforms
• Be able to write stories for the media in different formats (press release, comments, op-eds) to a good standard
• Be able to communicate clearly (written and verbal) with colleagues, journalists and other members of the media
• Have a basic understanding of crisis and reputation management PR
Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone.
Closing date: 20th April 2026
Interviews: CV’s reviewed as received
We reserve the right to close this advert prior to the closing date should we feel we have a sufficient number of suitable applications.
Benefits
• Company pension scheme
• 27 days holiday - rising to 33 with length of service plus bank holidays
• Enhanced maternity and paternity pay
• Enhanced sick pay
• Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, and Women and Non Binary Individuals
• Staff discount of 10% on new goods online at shop
• Structured induction programme and learning and development opportunities.
We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible.
We are particularly interested in increasing applications from the global majority, LGBTQIA+ and people with disabilities as they are currently underrepresented in our organisation.
For more information on our Equity, Diversity and Inclusion work, please visit our website.
Please let us know if you have any feedback to make our recruitment processes more accessible and inclusive or if you require any adjustments made to your application or interview process.
If you want more than just a job, we want you.
Join the team and be there when it matters.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
London - Hybrid working with 2 days a week from the London Bridge office
We are looking for an experienced Policy and Public Affairs Manager to lead our policy and campaigning work.
Whizz Kidz: the facts
Over 75,000 young people aren’t getting the wheelchair or support that fully meets their needs. Without the ability to be independent young wheelchair users are restricted in their ability to socialise and participate in society.
We’re here to change that.
As the UK’s leading charity for young wheelchair users (9 months - 25 years old), we empower young people by providing the wheelchairs, equipment, support and confidence-building experiences they need, and campaigning for a more inclusive society.
And we won’t stop until they are mobile, enabled and included.
Our vision
A society in which every young wheelchair user is mobile, enabled and included.
Our values
We are young people focused, ambitious, collaborative and inclusive.
Job Summary
You will have a strong understanding of the UK political system and how to influence it, and will be confident in drafting reports, consultation responses and working with and disseminating data. Ideally, you will have worked within the youth policy or disability policy sector previously and will have strong knowledge of how to influence policy at local and national level (including devolved Governments).
The person
You must be pro-active in your approach to monitoring the external environment and seeking out opportunities for Whizz Kidz to have the most influence. You will be able to work in a small team and understand how we can make the most impact with our limited capacity.
You will be passionate about the rights of young wheelchair users and driving real change within the sector.
Key accountabilities
Please note: This post is subject to an enhanced level DBS Disclosure, which will be sought prior to the confirmation of a job offer.
Person specification
Skills and knowledge
Experience
Personal qualities
A few perks
The wellbeing of our colleagues is of paramount importance to our success as an organisation, and we want to ensure that our benefits package provides something of value for everyone, whether it is our generous holiday entitlement, wellbeing days, Healthcare cash plan, long-service awards. We hope you agree!
Annual leave
25 days of annual leave per annum plus Bank Holiday (pro-rata for part time colleagues).
Christmas closure
In addition to annual leave, employees get three days of paid Christmas leave.
Pension
Automatic enrolment for all colleagues with the option to opt out. Contributions of 5% gross salary made by both Whizz Kidz and employees. We will match higher contributions of up to 6% of gross basic salary.
Simply health
Automatic enrolment in a fully paid for cash plan that assists you with everyday health costs. This scheme is also available to your families for an extra charge.
Season ticket loan
An interest free loan of up to £5,000 following the successful completion of the Probationary Period.
To apply, please visit our website via the Apply Button.
We create opportunities for young wheelchair users to get the equipment, skills, and confidence to go further.
Harris Hill is delighted to be recruiting for a Policy and Public Affairs Manager, to joina dynamic and impactful charity driving change at both local and national levels. This is a maternity cover contract, starting mid-May until end of April 2027.
You will play a key part in shaping policy and influencing decision-makers, ensuring that lived experiences inform how services respond to some of the most complex social issues in the UK. You’ll work closely with individuals with direct experience, using their insights to inform research, shape workplans, and advocate for meaningful change.
You’ll monitor the policy landscape, identify opportunities to influence reform, and provide expert insight to improve responses within systems and services. The role also involves representing the needs of marginalised and vulnerable communities, including those facing exploitation, mental health challenges, and systemic discrimination.
About you:
What’s on offer:
This is an opportunity to join a values-driven organisation where your work will have real-world impact. You’ll be part of a collaborative team that prioritises humanity, inclusion, and meaningful change.
Apply now! Firm closing date- 12noon Friday 17th April 2026.
Interviews: 22nd April 2026
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
The Fawcett Society is the UK’s leading membership charity campaigning for women’s rights.
We are recruiting a Head of Campaigns & Influence to lead our public campaigning and movement-building work. This is a senior role for someone who can turn build campaigns that cut through, mobilising supporters and communities, raising awareness of the most pressing issues facing women today, and helping shape the political conditions for progress on women’s rights.
This role drives how Fawcett builds our influence & impact. It brings together campaigning, public affairs, supporter mobilisation and leadership, with a strong focus on turning evidence and policy priorities into clear, credible and compelling public asks.
About the role
The Head of Campaigns & Influence will lead the development and delivery of Fawcett’s campaigning strategy, ensuring our work is politically sharp, driven by women's experiences, and capable of building momentum over time.
You will work across campaigns, public affairs, digital and membership, helping ensure that our external work is joined up, strategic and effective. You will also play a key role in connecting our national influencing work with the energy, insight and experience of our members, supporters and communities.
This is a senior leadership role, reporting to the Chief Executive and contributing to wider organisational planning and decision-making. You will line manage campaigning capacity, help shape a collaborative and inclusive culture, and support Fawcett to grow its public impact over the coming years.
You would be joining a small but ambitious team, with the opportunity to shape both the work itself and how we work together. At the moment, the team is small, which means this role will suit someone who is comfortable leading in a hands-on way while supporting others to grow. We expect to strengthen our campaigning capacity over time, so there is real scope to help shape the next phase of that development.
What you will do
What we’re looking for
We’re looking for someone who brings:
Encouragement to apply
We know that women and people from marginalised backgrounds are less likely to apply for roles unless they meet every single criterion listed. If this role excites you and you feel you could do it well, we strongly encourage you to apply even if you do not meet 100% of the requirements.
Our vision is a society in which women and girls in all their diversity are equal and truly free to fulfill their potential



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Face-to-Face Charity Ambassador
Base Pay + Performance Bonus
Group @groupmanchester
Hours: 30 hours per week (Full-Time)
Location: Manchester City Centre
About Group
Group is a multi-channel marketing agency, specialising in face-to-face fundraising and field marketing. We are proud to partner with some of the UK’s most respected charities, securing long-term support through authentic conversations, unwavering standards, and a compliance-first approach.
We are redefining fundraising by prioritising genuine engagement in premium public spaces - train stations, events, festivals, and beyond. Our focus is on creating a richer, more meaningful supporter experience.
Join Group:
When you join Group, you become part of a nationwide team of dedicated fundraisers. You’ll join a professional community that takes pride in representing charities with integrity, care, and confidence. We share best practices, support one another, and uphold a truly high standard.
The Role
This field-based role offers variety, autonomy, and a deep sense of purpose. You will represent our charity partners in dynamic public spaces, building lasting supporter relationships through genuine, compliant interactions.
Your responsibilities will include:
• Venue-based fundraising in premium locations (e.g., train stations, events, festivals)
• Representing our partner charitie's brand with pride and professionalism
• Experiential activities designed to spark authentic conversations (no pressure tactics)
You will be supported by a structured, values-led organization, with clear standards and a team that champions ethical fundraising. Plus, we offer regular team-building and incentive days.
Who We Seek
We are looking for confident, professional fundraisers with a proven track record in face-to-face charity fundraising. You are adept at engaging the public ethically and consistently, while safeguarding the charity’s brand.
Ideally, you will have:
• 2+ years of proven customer facing experience
• Exceptional communication skills—able to engage diverse audiences with ease
• Resilience and optimism—able to handle rejection and maintain momentum
• Flexibility—comfortable working within a ~20-mile radius
• A commitment to values—upholding compliance, quality, and a top-tier supporter experience
What We Offer
We believe in fairness, security, and empowering our team.
Guaranteed pay—base pay plus commissions (flexible options available)
Performance bonus—rewarding quality and success (details provided at interview)
Full support—tools, training, and a team that stands behind you
A professional culture—ethical fundraising, inclusivity, and real impact
Ready to Drive Change?
If you are an experienced fundraiser seeking a stable, well-compensated role with a purpose-driven team, we want to hear from you. Join us in making a lasting impact in the charity sector.
Apply today by sending your CV and a brief cover note detailing your fundraising experience. We look forward to welcoming you to Group.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Association of Directors of Public Health (ADPH) is the representative body for Directors of Public Health in the UK with a rich heritage, its origins dating back more than 160 years. It is a collaborative organisation working in partnership with others to maximise the voice for public health.
We are seeking a highly organised and proactive Administrator to play a central role in supporting the delivery of ADPH projects, networks, and events across the UK. This position is key to ensuring that all activity is recorded accurately, systems run smoothly, and members receive an exceptional level of support. Working closely with programme leads, you will contribute to the development and delivery of work programmes, maintain the membership database, and assist in the upkeep of internal systems.
You will work across the team to help plan, deliver, and evaluate projects, carrying out background research, analysing data, and coordinating smaller pieces of work independently. The role also involves organising meetings and events, both online and in person, facilitating smooth delivery and taking accurate minutes
A significant part of the role includes supporting our internal systems, particularly Salesforce and MS365. You will be expected to maintain user guides, support online member platforms, and help gather feedback to drive system improvements. Alongside this, you will contribute to internal and external communications, maintain data tracking for KPI reporting, and support ADPH’s regional networks.
This role requires excellent communication skills, strong attention to detail, and the ability to work independently as well as collaboratively. You should be confident using Microsoft Office applications and be experienced in administrative work with a positive attitude and willingness to learn
All applications must be accompanied by a covering letter outlining why you believe you are suitable for the role to be considered for interview.
The Association operates a hybrid working model and candidates are welcome from across the UK, however attendance at regular monthly meetings in London will be required, further details are available by contacting as below ahead of any application if required.
Closing date Thursday 30th April, 12 moon.
The client requests no contact from agencies or media sales.
User Support Officer
We are seeking a detail-focused User Support Officer to deliver high-quality support across digital public services in a fully remote, flexible role.
Position: User Support Officer
Salary: £28,000 to £30,000 FTE (pro rata)
Location: Remote, UK-based
Hours: Part time, 20 hours per week (4 hours per day)
Contract: Permanent
Closing Date: Sunday 3 May 2026
Interviews: Mid May via video
About the role
mySociety is a purpose-driven charity using digital tools to strengthen democracy and transparency. This role sits at the heart of user experience across key public-facing platforms.
You will manage a varied caseload of enquiries, ensuring users receive timely, clear and effective support while identifying and handling sensitive or high-risk cases appropriately.
Key responsibilities include:
· Managing incoming enquiries across services including FixMyStreet, TheyWorkForYou, WhatDoTheyKnow and WriteToThem
· Triaging, prioritising and responding to user queries efficiently
· Identifying and escalating high-risk, safeguarding or data protection issues
· Providing clear guidance to users, including those in complex or difficult situations
· Maintaining accurate records and ensuring enquiries are followed through to resolution
· Identifying trends or recurring issues to support service improvements
· Updating help content, guidance and internal documentation
· Working collaboratively with technical and programme teams
About you
You will be an organised and proactive individual with strong judgement and the ability to manage a high volume of enquiries.
You will have:
· Experience providing user support within digital or information-heavy environments
· Ability to recognise and manage sensitive or high-risk cases
· Knowledge of data protection principles in a support or case-handling setting
· Excellent written communication skills with a clear and empathetic approach
· Experience managing multiple enquiries and meeting deadlines
· Strong organisational skills and attention to detail
· Confidence working remotely within a collaborative team
Desirable:
· Experience using helpdesk systems such as Zendesk or Freshdesk
· Experience supporting digital platforms or public-facing services
· Experience contributing to user guidance or knowledge bases
· Interest in civic technology or public interest services
About mySociety
mySociety is a purpose-driven charity that builds digital tools to help people engage in democracy, improve transparency and strengthen communities. They are a fully remote organisation with a collaborative, supportive culture and regular in-person team meetups.
Other roles you may have experience of could include; User Support Officer, Customer Support Officer, Case Officer, Caseworker, Information Officer, Customer Experience Advisor, Complaints Officer, Service Support Officer, Public Services Advisor, Community Support Officer.
Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.