Public facing jobs

The Organisation

The Open SU serves the interests of around 170,000 part-time and distance-learning students spread across the UK, continental Europe and beyond. Our role is to represent and support the interests of this vast and diverse community of students. The Open SU is an independent registered charity, governed by elected student leaders. Our team of vibrant, friendly and dedicated professional staff provide the vital support needed to deliver our ambitious strategy. Though your skills and experience are important, vital to us, are your values. Here at the Open SU we are committed to a positive team culture to enable and empower all members to be their very best.

The Job

In these exciting fixed-term roles, you’ll play a vital part in empowering students to become confident advocates, making sure their voices are heard and their experiences help shape decisions that affect the wider student community. Your involvement will be key to deliver Open SU’s Student Voice objectives, and you’ll work collaboratively with the Student Voice team to deliver projects and raise awareness of opportunities for students to get involved and make a difference.

You’ll support our volunteers through recruitment, providing ongoing guidance, and helping them grow into changemakers and positive representatives of Open SU.

The Person

This role is a fantastic opportunity for a motivated individual with strong communication skills and experience in leading projects and supporting volunteers. You’ll be passionate about empowering others, helping them grow into confident advocates for their peers. As part of a small but busy team, you’ll be comfortable in a fast-paced environment and be confident managing deadlines, prioritising tasks, and organising your workload effectively. You’ll also enjoy working collaboratively, as you’ll be supporting both colleagues and volunteers to achieve shared goals.

Please note: We reserve the right to close the vacancy early upon a large volume of applications.

Challenge Events Assistant

Location: Edinburgh or Stepps (Hybrid)

Salary: £26,807 - £28,324 per annum, pro rata

Contract Type: Temporary for 12 months, Full time 35 hours per week

Closing Date: 03/06/2026 23:59

The Vacancy

This is a really exciting time to join Children’s Hospices Across Scotland – better known as CHAS. A fantastic opportunity has arisen for a Challenge Events Assistant to join the fundraising team to play a key role in CHAS’ More Than a Hospice Appeal - an ambitious, once‑in‑a‑generation campaign to change the future of care for children who will die young.

Challenge events are some of the most exciting and fast-paced fundraising activities at CHAS – from running events and virtual challenges to adrenaline-fuelled experiences. This role is hands-on and varied. One day you might be supporting participants preparing for their first marathon, and the next you could be at an event pit stop, setting up, welcoming supporters, and keeping energy high throughout the day with a team of volunteers.

During event season, you’ll often be out and about, attending events, working occasional weekends, and being part of the buzz that comes with live events. At the same time, there’s a strong administrative and planning side – coordinating logistics, managing data, responding to supporter queries, and helping ensure every event runs smoothly behind the scenes. It’s a role for someone who enjoys being busy, can adapt quickly, and is just as comfortable with spreadsheets and emails as they are cheering participants across a finish line.

Key Responsibilities

Working within the culture, ethos and philosophy of CHAS, you will assist the Mass Participation Events Manager with the management and evaluation of challenge events and the recruitment and stewardship of supporters. Key responsibilities include:

• Assisting with the management of in-person challenge events, including liaising with third party event organisers, suppliers and attendance on the day
• Assisting with the development of the virtual events programme, stewarding participants through social media and answering queries
• Producing copy to promote events for website, social media, press and email
• Assisting with the recruitment of supporters for events in the challenge event calendar, and stewarding them to raise as much as possible for CHAS
• Assisting with event research
• Administration

About You

In order to help CHAS achieve our goal of reaching every family in Scotland that needs us, you will have:

• Experience of fundraising / events or HNC level qualification (or equivalent) in either Public Relations, Marketing, Media, Communications, Event Management, Fundraising or related discipline
• Demonstrable working knowledge of Microsoft Office or similar packages
• Demonstrable experience of keyboard skills and maintaining information databases
• Good communication skills to deal with staff, volunteers and general public in an appropriate and effective manner
• Competent on social media
• High level of accuracy and numeracy skills, as this role requires cash handling
• Demonstrable attention to detail
• Planning and organising skills for effective management of event calendar
• Experience in an office and customer services environment
• Driving licence and access to a vehicle

Why CHAS?

At CHAS, we support families during the toughest of times. We have ambitions to reach every family in Scotland who is living with the heart-breaking prognosis that their child is dying and offer them our care and support to empower them to make the most of the short time they have together. The skill, determination and creative flair of our Fundraising Teams makes this possible. 

This is a pivotal moment to join CHAS. We’ve just launched More Than A Hospice - a £20 million appeal to change how Scotland cares for children who will die young, and for the families who love them. Every week, three children in Scotland die from an incurable illness, and advances in medicine mean more children are living longer with complex, life‑shortening conditions - a gift, but one that demands change.

Right now, too many families don’t have real choice throughout their child’s life, or at the end of it - and are sometimes forced into decisions because the care they need isn’t always there when it’s needed. We believe Scotland can - and must - do better. Joining CHAS now means being part of an ambitious appeal that aims to ensure care follows the child - at home, in hospital, or in a hospice so no family faces that moment alone

We offer

• Flexible Working: our teams work flexibly and in a hybrid manner with time split between at home and onsite in Edinburgh and Glasgow.
• Development Opportunities: exposure to a variety of fundraising activities
• Professional Growth: Work with industry leaders in a high-performing team where you will be encouraged and supported to excel and develop your skills.
• Comprehensive Benefits: Including generous annual leave and pension, incremental salary progression, access to Blue Light discounts, and health and wellbeing support.

How to Apply

If this sounds like the opportunity for you, we’d love to hear from you! Click apply and you will be redirected to our careers page to complete your application.

Who We Are

The 999 Club has stood on the corner of Deptford Broadway for more than 30 years, working with and supporting the local community. Our focus now is on people who are street homeless, rough sleeping or unhoused and those who have no recourse to public funds.

The Gateway is open five days a week and provides a welcoming, safe and friendly space where our members can spend time away from their usual situation and sort out practicalities like getting laundry done, taking a shower, charging their phone and having something to eat.

The Team

Exactly as it says on the tin, the Essential Services Team was set up to deliver essential services and we’re really excited to be restructuring the team. Whilst our Intervention Team works with members to figure out their next steps around housing etc. the Essential Services Team work to make sure that everything is in place we all get to spend time in clean, safe, friendly surroundings.

Working alongside an amazing team of volunteers the Essential Services Team provide it all, hospitality to housekeeping and everything in between.  From welcoming members at reception to helping out with laundry, to making sure the place is clean and comfortable and well maintained, that we have enough of everything, that all the admin is taken care of and and that there’s something nutritious for lunch, the Essential Services Team are at the centre of everything we do – effectively, they are the engine that keeps the 999 Club running.

Who We’re Looking For

We’re looking for people who like people, who care about doing a good job and want to be part of a dynamic team, creating the best environment and providing the best service possible. We want team members with common sense, who are assertive, compassionate, have a sense of humour, a flair for hospitality and a no- nonsense, positive attitude looking to make a difference in their community.

This vacancy provides a development opportunity so we are only inviting applications from people who already volunteer with us or have done so in the past.

Good to Know

Based mostly in the Gateway, a busy and occasionally unpredictable environment

May involve dealing with distressed individuals or managing challenging behaviours

Regular contact with people who may be experiencing crisis or hardship.

The hours are 08:45am – 3:30pm, Monday to Friday

Benefits Include

· 27 days annual leave (plus Bank Holidays), increasing each year to a maximum of 30 days 

· 3% pension contribution on qualifying earnings

· Employee Assistance Programme 

· Cycle to work scheme 

· The opportunity to be part of a truly amazing team doing truly amazing work

Interviews will be held, in person, on site on Tuesday 09th June 2026

Do have experience delivering high profile, high exposure events successfully? Would you like to lead the strategic delivery of our conferences and events, maximising engagement opportunities and ensuring those affected by dementia are considered and represented appropriately?

About the role
We are recruiting for a Senior Conferences and Events Manager to join on a full-time, 35 hours per week, maternity cover contract for 12 months. This is a home-based role, with monthly travel required for conferences, events and in-person stakeholder or team meetings.

As Senior Conference and Events Manager you will be responsible on the strategic delivery of an annual portfolio of conferences and events, which range from Society owned conferences and events, to external public and professional events and conferences. You will work to maximise engagement and influencing opportunities for our research and influencing stakeholders, including a national conference, research events and roundtables.

In this role you will oversee and line manage the Conferences and Events team, in addition to overseeing business and financial planning and monitoring. You will be responsible for budget management of the events programmes, including setting, managing, reporting on and reforecasting the team budget.

By working collaboratively with colleagues and key stakeholders you will ensure the voice of those affected by dementia is considered appropriately in the events we deliver and attend. You will plan the involvement of lived experience across all events, including co-producing all or parts of the conferences and events we deliver. In addition to this, you will build in meaningful equality, diversity and inclusion into our conferences and events programme, ensuring that our events are inclusive to all attendees, and representative of a diverse range of voices.

Interviews for this role have been provisionally scheduled to take place via MS Teams on Wednesday 10th June.

About you
Joining us, you’ll have experience of working at a senior level in an events role and experience managing budgets effectively and using project management skills to remain organised. You’ll also have experience of successful management in conference production, organising successful large-scale events and conferences – in person, hybrid and virtually.

Due to the nature of this role, you’ll need to have good interpersonal and communication skills and the experience required to manage, motivate and inspire staff and volunteers to create a high performing team. You’ll have experience of leading a team to achieve success, including developing and working to briefs, workload planning and managing a team to deliver high standards with agreed timeframes.

Crucially, you’ll have experience building relationships with senior stakeholders, third party event partners and agencies with the ability to influence and negotiate effectively.

What you’ll focus on:

- Delivering a portfolio of events for our research and influencing stakeholders, including a national conference, research events and roundtables.
- Supporting the creation of strategies for improving events activity and maximising opportunities.
- Managing the budget of the events programmes, including setting, managing, reporting on and reforecasting the team budget.
- Line managing the Conferences and Events team and temporary staff and volunteers as necessary.
- Ensuring the voice of those affected by dementia is considered appropriately in the events we deliver and attend. Planning the involvement of lived experience across all events, including co-producing all or parts of the conferences and events we deliver.
- Effectively evaluating all activity, measuring the impact of projects against set objectives and outcomes in line with our strategy, and ensuring continuous improvement.
- Working collaboratively with brand, marketing and communications colleagues to create robust communications plans for events that ensure the right promotion prior to, during and after events.

About Alzheimer's Society - who are we and what’s our mission?
Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.  

At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding ground-breaking research and campaigning to make dementia the priority it should be.  

Together with our supporters, we’re working towards a world where dementia no longer devastates lives. Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for. 

Our commitment to Equity, Diversity, Inclusion & Belonging
We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as part of a minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.     

Our hiring process
We want you to bring your whole self to the process. Applications are anonymised until interview stage, and we’re happy to support any adjustments. Share your feedback via our candidate survey when applying to help us improve. We may close early if we receive high interest (with 48 hours’ notice). Some roles may require a DBS check as part of our safer recruitment commitment. Thinking about using AI during the recruitment process? We know this can be helpful in many ways but remember to include your personal and authentic self too. Your voice and experience are what really set you apart. 

Giving back to you
At Alzheimer’s Society, we value our people and take a total reward approach to pay and benefits. You’ll enjoy a generous double-matched pension scheme, 27 days’ annual leave (plus bank holidays and wellbeing days), and access to a free Health Shield Cash Plan, 24/7 EAP, Thrive mental wellbeing support, and virtual GP services. Our Society Plus platform offers exclusive discounts, wellbeing resources, and recognition schemes, while our flexible working, family-friendly policies, and life assurance provide peace of mind and work/life balance. We also offer a free Will-writing service and long service awards to recognise your ongoing commitment.

Job Title: Living Experience Peer Support Worker
Line Manager: Lived Experience Manager
Contract Length: Permanent
Hours: 37.5 per week
Location(s): Cromwell House, Eccles M30 & Community venues in Salford
Salary: £24,785 per annum

About us

At Mind in Salford, we’re more than a local mental health charity, we’re a community working to ensure no- one has to face mental ill health alone.

Every day, we support people across Salford to improve their wellbeing, build resilience, and create positive change in their lives.

About the Service(s):

The Referral and Assessment Hub (RAH) is a new and exciting addition to mental health support, having launched in January 2025. It serves as the front door to mental health services in Salford, ensuring that all community referrals are responded to in a timely, consistent, and transparent way. The service aims to ensure that individuals receive the most appropriate care and treatment, in the right place and at the right time. The RAH operates Monday to Friday, 9am–5pm.

Salford Neighbourhood Mental Health Team (SNMHT) is a community mental health service delivered in partnership between Greater Manchester Mental Health (GMMH), Mind in Salford, Six Degrees, Wellbeing Matters, and START. The service is jointly funded by GMMH, NHS Salford Clinical Commissioning Group (CCG), and Salford Primary Care Networks.

SNMHT is a multidisciplinary service that brings together a wide range of professional and lived experience roles. The team includes occupational therapists, nurses, recovery workers, psychiatrists, social workers, peer mentors, and a comprehensive psychology team.

Working collaboratively, the service supports adults with mental health needs within the community, offering recovery focused support. We do mental health support differently. Our approach is rooted in people’s strengths, skills and aspirations. By placing these at the centre of our work, we support individuals to aid their recovery, build resilience, and stay well as active members of their communities.

About You and the Role:

The successful applicant will work across both the RAH and the Salford Neighbourhood Mental Health Service (SNMHS). This dual role is designed to support service users whose care is transitioning into SNMHS, providing brief ‘waiting well’ interventions to promote wellbeing and ensure continuity of support during this period.

The role will also involve working collaboratively with the team to identify service users who may be experiencing difficulties engaging with mental health services, and exploring what additional support can be offered to improve engagement and accessibility.

The Living Experience Peer Support Worker will work as part of, and alongside, the Referral & Assessment Hub (RAH) team and Salford Neighbourhood Mental Health Service (SNMHS), ensuring peer mentoring is embedded as an integral part of the service user journey.

Application deadline: 5pm on Friday 5th June 2026
Interviews will take place in person, dates to be confirmed.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

All Referral & Assessment Hub employees / volunteers are required to adhere to the principles of effective and safe safeguarding of children and vulnerable adults.

Infection prevention and control is the responsibility of all Referral & Assessment Hub staff. All staff have a responsibility to protect service users, visitors and each other by consistently observing infection prevention and control guidelines and best practice guidance.

No agencies please.

Trust and Foundations Fundraising Lead

£36,000 - £40,000 pa + benefits (including 25 days annual leave and pension)

Leatherhead, Surrey / Hybrid

About the role

Join Rainbow Trust Children’s Charity and play a vital role in ensuring our teams can support families facing the unimaginable, helping us make a real difference.

We are looking to appoint a full-time Trust and Foundations Fundraising Lead (35 hours per week) to lead and develop Rainbow Trust’s trusts and foundations fundraising programme. You will manage relationships with charitable trusts and foundations, raising the funds we need to deliver and grow our support services.

Our Philanthropy team is an ambitious team with a well-established fundraising programme, playing a significant role in raising £5.7m a year to fund our support services and with plans to grow income over the next 3-5 years. We have an established portfolio of funders, giving low level gifts to six figure donations and you will have the opportunity to work on large applications.

• You will cultivate strong working relationships with a portfolio of trust and foundations, including five- and six-figure grants.
• Increase Trust’s engagement and support of the charity, through reports, meetings, and phone calls.
• Through the identification and research of new prospective trust funders, you will find creative ways to engage with them to secure funding.
• You will also collaborate with internal teams to develop strong cases for support and impact measurement.

What we’re looking for:

• Excellent research and writing skills, preferably with experience of successfully securing four- or five-figure gifts from charitable trusts and foundations
• The ability to work effectively with a range of internal and external people – including trust managers and trustees to build great relationships and influence
• Knowledge of the requirements of trust funders, the principles of application-writing and effective project reporting and of managing a funding portfolio or similar
• A persuasive and open communicator - the ability to develop and submit high-quality and compelling funding proposals and reports to trusts, working closely with colleagues across the charity

• Committed to providing the highest level of donor care, including creative stewardship for funders, meeting all grant terms and conditions and responding effectively and promptly to enquiries received from donors, funders and prospects.

Why join us?

We’re proud to be a Two-Star Best Companies Top 50 mid-sized organisation and a Top 10 Charity, and we’re committed to creating a great place to work. You will benefit from:

• Flexible working hours to balance home and working life.
• Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand.
• Company car for front line care posts.

• 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time).
• Time off in Lieu.

• Access to the Blue Light Card Scheme, and other rewards and discounts.
• Bike to work, season ticket loan and payroll giving schemes.
• A recommend a friend recruitment bonus scheme.
• Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year.
• Pension scheme where we contribute 5% of your salary and you contribute at least 3%.
• The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping.
• Robust training and development programmes to support your learning and growth.

If you’d like to find out more about these benefits and working with us please visit our website.

About us:

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

Apply now:

To apply, please send your CV and a covering statement explaining why you’re a strong fit and meet the criteria for the role to us via the link,

Please disclose in your covering letter if you have used AI for any part of your job application.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Additional information:

• Interviews will take place in Leatherhead on a rolling basis
• If you require any adjustments during the interview process, please let us know
• An enhanced DBS check is required

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

If you’re looking for a role where your operational expertise genuinely makes a difference, we’d love to hear from you.

Rainbow Trust is an equal opportunities employer, and we welcome applications from all backgrounds.

Yeldall Manor is a Christian residential treatment centre near Reading for men struggling with addiction to drugs or alcohol. We are seeking someone strategic and relational to strengthen and develop all aspects of fundraising for Yeldall Manor, and to lead a new marketing and fundraising campaign. The appointee will join our senior leadership team and shape the next chapter of our development as we are at a pivotal moment of opportunity, with an ambitious vision to build our Christ-centred identity and practice, pursue excellence and impact, and expand our reach.

We are looking for someone who will:

• Lead supporter acquisition activities and build the portfolio of individuals, churches, trusts, corporates and other organisations supporting the work of Yeldall Manor.
• Build deep, mission-aligned partnerships with donors and stakeholders.
• Lead and implement an effective marketing and communications strategy to help position Yeldall Manor within the top tier of UK residential rehab centres.
• Lead and execute a high-impact fundraising strategy across major gifts, individual giving, churches, trusts & foundations, corporates, and legacies.
• Work closely with the CEO and the Senior Leadership Team to align income generation with Yeldall Manor’s strategic vision and programme outputs.
• Lead the development of funding applications for trusts & foundations.
• Provide leadership and nurture staff working on supporter acquisition, fundraising and marketing activities, empowering them to deliver with excellence.
• Inspire a culture of philanthropy throughout the organisation, rooted in strong values and relational excellence

You will be working alongside the existing Administration and Supporter Relations Manager, and other staff assisting with marketing and administration, based mainly at Yeldall Manor, which means you will have daily contact with those men whom you are helping. They inspire and motivate us just as much as we seek to encourage and support them.

Please see the Job Description for full details and submit a covering letter along with your CV showing how you meet the requirements of the Person Specification. As this is a strategic post within an actively Christian setting, applications should be from committed Christians. Schedule 9, Part 1:3(a) of the Equality Act 2010 applies.

For an informal conversation about the role, please contact CEO, Maarten Fontein or Administration Manager, Sue Hedger - contact details available on our website, which is currently under development.

​

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a CJS Advocate to support Young Women and Girls

Salary: £27,000 - £32,000

Location: Based across Advance’s London Women’s Centres (Hammersmith, Finsbury Park and Stratford), with some travel to community locations across London.

Hours: 35 Hours per week with occasional weekend and evening work

Contract: Fixed Term Contract – until 31st January 2027

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.  

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role:

In recognition of the distinct challenges facing young women and girls (YWG), Advance has developed and delivers specialist provision for young women and girls on the Maia & Lift programme, in partnership with other specialist organisations.

Our team of Maia Mentor Advocates deliver consistent, holistic support to a small caseload of YWG, working to build relationships of trust, empower YWG to explore their identities, sense of safety, aspirations, and providing practical help and advocacy where needed. As a CJS Advocate for Maia, the postholder will work closely with the Maia Team to provide gender and age specific support to young women and girls at risk of gang involvement, exploitation or in contact with the criminal justice system, to safeguard YWG, capture and record outcomes and enhance the knowledge of other professionals working with this cohort.

About You: 

To be successful as the Mentor Advocate you will need the below experience and skills:

You will bring your experience and ability to work intensively with a selected cohort of YWG (aged 13-25), providing centre-based and outreach services and adopting a YWG-centred, strengths-based approach to deliver a range of support and interventions designed to: increase awareness and understanding of healthy relationships; reduce risk and increase feelings of safety; build self-confidence and confidence in professionals and support services; and empower YWG to assert their rights and make choices about future goals. Confidently and sensitively bring the ability to proactively assess risks and safety concerns, raising concerns with the Maia Service Manager, ensuring that, where possible, concerns are discussed openly with YWG, working within local safeguarding frameworks and taking appropriate action to safeguard YWG whilst working within a model of empowerment.

You will have a strong understanding of the challenges facing vulnerable YWG including issues related to violence against women and girls and/or the criminal justice system, and experience of community engagement, advocacy and support work with young people and experience of using motivational interviewing and coaching techniques, with the ability to demonstrate a YWG-centred approach to building trust and rapport.

How to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.

• Closing Date for Applications: Sunday 31 May 2026 @23:59

• Interviews are taking place on a rolling basis

*Advance reserves the right to close the advert early, or on the appointment of a candidate.

 

What we can offer you - Employee Benefits: 

• A 35-hour working week

• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!) 

• Additional days off to celebrate International Women’s Day, and for religious observance and moving home

• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more

• Pension scheme

• Enhanced maternity/adoption provision

• Access to our Employee Assistance Programme

• Employee eye-care scheme

• Clinical supervision for front line staff and first line management roles

• Refer a Friend Scheme - £250 for each referral who passes probation

• Organisation wide away days

• Thorough induction and training

• Career development pathways

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits. 

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe.  We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks.  We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

Age UK Wandsworth is a local, independent charity that works to promote the wellbeing of all older people in the London Borough of Wandsworth. We offer a variety of services with the goal of helping older people to age well in Wandsworth.

Our charity is growing and we are now seeking a calm, professional and organised Finance Assistant for our Head Office to help our small team become even more efficient in serving older residents in the borough. 

The Talent Set is delighted to be partnering with the Henry Smith Foundation to recruit three Programme Assistants to join their Programme Teams. These roles sit at the heart of the organisation, providing high quality administrative and coordination support that enables colleagues to focus on meaningful, impact driven work.

This role plays a vital part in creating the conditions for good collaboration, inclusive ways of working, and well run decision making. It combines strong organisational skills with relationship centred working, care, professionalism, and a strong commitment to the Foundation’s values.

Key Responsibilities

• Provide high quality administrative and coordination support to Programme Teams, helping ensure effective day-to-day operations

• Manage diaries, meetings, travel arrangements, correspondence, and documentation for Programme colleagues.

• Coordinate meetings, panels, webinars, and events, including agenda preparation, papers, note taking, and follow up actions

• Support grants and governance processes, including maintaining accurate data on the grants management system

• Act as a first point of contact for enquiries from applicants and external partners, providing clear and timely responses

• Support basic budget tracking and financial administration in line with internal controls

• Maintain shared resources, guidance documents, contact records, and knowledge banks to ensure information is accurate and accessible

• Work collaboratively across teams to support inclusive, well run ways of working that reflect organisational values

Person Specification

• Experience in an administrative or team support role within a busy office or organisational environment

• Strong organisational skills, with the ability to manage multiple tasks and competing priorities

• Excellent written and verbal communication skills

• High level of accuracy and attention to detail, particularly when working with data and records

• Confidence using standard office IT systems and databases

• A calm, professional, and proactive approach, with the ability to work both independently and as part of a team

• Empathy and alignment with the Henry Smith Foundation’s values, including a strong commitment to Diversity, Equity and Inclusion

What’s on Offer
Salary: £32,000 per annum
Hours: Part time, 28 hours per week
Contract: 18 Month Fixed Term Contract
Location: London, 2 Days Per Week in Kings Cross Office

Interviews: Monday 15th & Tuesday 16th June 2026

How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Requesting reasonable adjustments
We are committed to creating an inclusive recruitment process. If you require any reasonable adjustments to support you during the application or interview stages, please let us know. You can share your needs at any point in the process. Adjustments can be tailored to suit both physical and mental health needs. Our team will work with you to ensure you have what you need to perform at your best.

Our approach to candidates using AI in applications
We recognise that technology, including AI tools, can be helpful when preparing job applications, and we welcome the use of tools that support you in presenting your experience clearly. However, it’s important that your application genuinely reflects your own skills, experience, and voice. We therefore recommend reviewing any AI-generated content carefully to ensure accuracy and authenticity.

If you are invited to interview, we’ll want to hear directly from you about your skills and experiences. Any significant differences between your application and how you present yourself in person may negatively impact your application.

SUMMARY

Position Title:  Head of Digital Organising & Communications

Level: Level 6

Salary: £40, 000 - 46, 000 (FTE yearly/depending on experience/salaries under review as part of our ongoing pay review process)

Reports to: Director of Organising and Campaigns

Location: Liberation centre Brixton, London (New office in Brixton)/ Remote working within the UK with at least 2 days’ work from our office (Pro rata for part time)

Contract: Fulltime (40hrs/weekly), fixed-term contract for 2 years with potential for Part time (e.g., 32hrs/weekly) options

Hours: TAA has flexible working hours, with some expected evenings (e.g., one 9pm finish once every two weeks) and weekends due to the nature of the role. All extra hours are reimbursed as Time off in Lieu (TOIL).

Start date: As soon as possible (with consideration for notice period)

Benefits:  TAA laptop and phone, (employee assistance and health cash package including staff supervision, counselling, dental, optical care and more.).

The Advocacy Academy is an activist youth movement. We serve as the political home for grassroots youth organising and the catalyst for collective action. The lives of the young people we work alongside have been directly shaped by living in an unjust world, and we exist to turn their anger into action and change.

Young people are often the catalysts for major social change, from the Student Nonviolent Coordinating Committee at the heart of the Civil Rights Movement, to the Soweto Uprising mobilising young people to resist the apartheid regime's education policies, to the Sunrise Movement redrawing the electoral map across America, and more recently protests across the world protesting the genocide in Palestine. How successfully they achieve real and lasting change depends on whether they are organised and whether they have the right strategy and tactics to be effective.

Before you skim the job description, please remember you don’t have to tick all the boxes for each role to apply.We all experience a bit of imposter syndrome, including the staff here at The Advocacy Academy. Let’s name it for what it is - a manifestation of the oppression many of us face on a day to day. If this role pulls you and you believe you could make a difference, then apply anyway or reach out to us to discuss more!

ABOUT THE ROLE

In a context of the rise of the far right, increasing inequality, and climate disaster, The Advocacy Academy is growing to meet this moment. As part of this, we are expanding our Organising and Campaigns Team, including recruiting an experienced Digital Organiser.

This person will lead the design and implementation of an ambitious digital organising approach, including building out our base online and supporting campaigns to amplify our message and deliver the tangible wins we are pushing for. The work will be supported by up to five of our ‘changemakers’ - young people who will be paid to support our digital organising alongside their other work or study.

AREAS OF RESPONSIBILITY

1. Oversee and deliver a Digital Organising Strategy within TAA, including but not limited to:

• Working with the SLT to set the strategic objectives and direction of your area of responsibility in relation to the broader growth of the organisation, ensuring appropriate resources, KPIs and relevant tools are in place to assess progress and make judgements on priorities. 
• Taking the lead on decision-making and problem-solving for all considerations relating to the area of responsibility, working with your department director and SLT around overlapping projects.
• Understanding the impact of socio-economic and sector specific changes that could impact the department, including wider trends around digital organising and campaigns.
• Supporting the department director with the management and mitigation of organisational risks by escalating issues within your department in a timely manner and supporting them with problem solving.

2. Lead on TAA’s digital organising approach, implementing online strategies as part of our campaigns, growing our membership, supporting our fundraising and building the systems needed to support these initiatives, including but not limited to:

• Leading the development and implementation of digital organising strategies as part of our youth-led organising campaigns, and support members and wider supporters to take action to deliver material change on issues that matter to our membership.
• Leading the development and implementation of digital strategies to deliver membership growth, working alongside colleagues to track and achieve key target numbers. 
• Leading the development and implementation of online member journeys, from initial touch points with TAA through to leaders of our youth movement.
• Ensuring the right digital platforms and technology (including website, WhatsApp, CRM, email, social media) are used to facilitate the effective and efficient delivery of key objectives
• Supporting the crafting and implementation of campaign messaging and content to support our campaign aims.
• Supporting the Development Team to create and implement key digital mechanisms to fundraise, including with individual donors, HNWIs, corporate donors and international funders).

3. Lead on TAA’s communications, storytelling and engagement work, ensuring we have a clear, consistent and effective narrative that reaches people, including but not limited to:

• Leading the strategic direction of TAA’s storytelling work, ensuring narrative change is embedded across the programme and rooted in the lived experience, values, and leadership of our communities.
• Coordinating the distributed communications efforts by different teams, ensuring consistent, high-quality outputs across all channels.
• Overseeing the development and delivery of multimedia content that shifts public understanding and showcases the impact of youth organising.
• Providing editorial oversight and creative leadership to ensure our digital storytelling is coherent, compelling, values-aligned, and responsive to the external environment.
• Supporting and advise the senior leadership team on narrative risks, opportunities, and emerging digital trends relevant to our movement goals.

4. Support our members to learn and grow as digital organisers in their own right, including but not limited to:

• Proactively build relationships with our members and grow our membership, through holding regular 1:1s and relational meetings that strengthen campaigns but more importantly help them to identify and act on their developing political interests and to plug them into relevant opportunities for growth at TAA and our wider networks.
• Hold a list of members that you are the relationship lead for, developing and delivering a live learning plan with many of them, supporting them to become powerful organisers.
• Work closely with the Programmes and Community teams to set trajectories and expectations for a young person’s campaigning and organising journey, their starting point coming into TAA, and the training and support they need.
• Facilitate workshops and meetings, holding space effectively and designing and delivering creative learning journeys for young people.

5. Be a key member of the Organising and Campaigns Team, including but not limited to:

• Support efforts to set the strategic direction and priorities for the Organising and Campaigns Team each financial year.
• Proactively develop an interest in the impact of political, socio-economic and sector specific changes that could impact the HOST Programme, department and TAA in general.
• Support the Director of Organising and Campaigns and Head of Organising and Campaigns with the management and mitigation of organisational risks presented by the Programme by escalating issues in a timely manner and supporting them with problem solving.
• Support colleagues in the Organising and Campaigns team to run events, training programmes and other key activities to deliver on departmental aims.

6. Culture, values and wider strategy and mission. Hold senior accountability for driving the achievement of our strategic objectives by embedding our vision, mission, strategy, ideology and cultural values across your area and the wider organisation. Play a central role in shaping organisational direction and leading cross-departmental priorities and initiatives, including but not limited to:

• Embodying and championing our commitment to social and economic justice, ensuring this is consistently reflected in organisational strategy, decision-making, delivery and partnerships
• Acting as a champion of organisational culture and values, setting the standard across teams and holding others to account in upholding these in practice
• Leading on identifying and driving opportunities that strengthen organisational impact, working closely with senior leadership, including the Director of Finance, HR and Ops, and contributing to high-level strategic direction
• Holding ultimate responsibility for identifying, assessing and addressing risks to our integrity, authenticity and alignment with our ideology and culture, taking decisive and timely action
• Enabling and lead effective cross-departmental collaboration, ensuring teams are aligned, appropriately resourced and working cohesively towards shared goals
• Shaping and model a culture of openness, care and accountability, contributing to organisational wellbeing approaches and supporting leaders across the organisation to do the same
• Taking ownership of your continued leadership development, while also actively developing others and building leadership capacity within your area

7. Governance and Compliance

• Provide strategic leadership on governance and risk management within your portfolio, working in close partnership with the Finance, HR and Operations team.
• Lead and hold accountability for risk identification, analysis and mitigation, ensuring risks to strategic objectives are anticipated, escalated and managed effectively
• Maintain oversight of risk across your area, ensuring robust systems, controls and practices are in place and consistently applied
• Ensure strong organisational compliance with TAA policies and practices, taking responsibility for their effective implementation, continuous improvement and alignment with wider organisational standards
• You will support Programmes and Community Departments by ensuring that the operations, structures, processes, and practices align with and support TAA's campaigning and organising goals, activating new allies' goals, and community goals

A BIT ABOUT YOU  

• You are passionate about, and committed to, creating a more fair, just and equal world. 
• You believe in the potential of young people to challenge the status quo and are dedicated to helping them become more powerful citizens.
• You have a deep understanding of, and a personal connection to, issues of social justice. You are attuned to how injustice affects young people and marginalised communities, and are well-informed on the key challenges they face, and are committed to driving meaningful change.
• You’ll be comfortable managing a “to-do” list of competing priorities and balancing your workload to meet competing deadlines.
• You’re a sensitive and thoughtful relationship-builder who is interested in building a network of relationships to support the Advocacy Academy’s work. You’re a great listener, and remember people’s names, faces, and stories. 
• You’re a confident written and verbal communicator, who is comfortable with tailoring communication to reach a diverse range of audiences and stakeholders.
• You’re proactive, organised, and eager to learn, whether that’s chatting with potential funders, researching new opportunities or collaborating with teammates.

IDEAL SKILLS & EXPERIENCE  

• At least 2 years of experience in digital organising and campaigning on issues of social justice and
• At least 2 years of experience in direct content creation
• Strong written, verbal and visual (graphic, video or other) communication skills
• Experience working with different audiences or types of stakeholders 
• Project management and experience working collaboratively across teams both in person and online
• Excellent organisational skills with confidence managing multiple tasks at the same time/ balancing multiple priorities to meet deadlines
• Experience with our existing systems e.g., Gmail/ Google Docs/ Google Sheets/ Canva
• Confidence working in a fast-paced environment 

This is an outline of the responsibilities and duties of the Head of Digital Organising & Communications; it is not intended as an exhaustive list and may change from time to time to meet the changing needs of the Liberation Centre and our young people. Any changes will be made in consultation with the post holders.

HOW TO APPLY

Candidates will be asked to provide a CV and a Cover Letter OR a supporting video application addressing the following questions (no more than 1000 words or 10 minutes for all questions).

• Tell us about a social justice issue that makes you angry and why it matters to you?
• Our Organisers support our members to organise and campaign on issues that matter to them.Tell us about a digital organising effort or campaign you were part of, what it achieved, what it didn’t, your role in that effort and any reflections you have about being part of it?
• Our Organisers support our members to identify and act on their developing political interests, including helping them to be more confident and comfortable developing and implementing organising strategies. Tell us about a time when you helped someone learn and develop their capacity to make change in the world?
• Include anything else you would like us to know as we consider your candidacy for the roles.

In addition, please also provide information on your notice period and your availability for interview. You may also attach any other content that would be relevant for us to have in order to showcase interest and experience. The content can come in any form of media, including but not limited to - a mind map of ideas, a timeline or portfolio of your work, life or experiences; a recording; a Powerpoint or other form of presentation; a song, article, poem or other writing samples.

DATES

• Closing Date: The deadline for applications 31st May 2026 by 10am.
• Task: If shortlisted you may be required to develop and present an outline of organising strategy on a topic shared in advance.
• First Round of Interviews (online): will be scheduled for 9th & 11th June 2026 (Dates are subject to change).
• Second Round of Interviews (IRL): will be scheduled for 24th June 2026 (Dates are subject to change).

Please be aware that we will be interviewing as we receive applications. The application date might be brought forward if we find the right person.

ONLINE OPEN HOUSE

Any questions? Give us a call. If you have any questions about the role or are interested in hearing more about what The Advocacy Academy is about, we are happy to do 15-20 mins exploratory phone call, including trying to find time with the Director of Organising and Campaigns if the questions are helpful. Contact using the email on the JD if you would like to explore further.

A NOTE ON USING AI TOOLS IN YOUR APPLICATION

We understand that AI tools like ChatGPT can be helpful when preparing an application, and you’re welcome to use them as a support. However, we’re most interested in hearing directly from you. Please ensure your application reflects your own voice, experiences, and perspective.

We value the unique insights, lived experiences, and ways of thinking that each candidate brings. These are what help us understand who you are and what you would bring to the role, and they are an important part of how we assess applications.

If you require any adjustments or support during the application process, please don’t hesitate to let us know. we’re committed to making our recruitment process as accessible and inclusive as possible.

NOTHING ABOUT US WITHOUT US

We aim to be representative of the community we are working with. We encourage applications from people of colour, those who identify as LGBTQIA, working class as well as disabled people, those living with mental health conditions, refugees and migrants. We welcome people from all identities who are made to feel marginalised. 

We’re not just committed to being an equal opportunity employer, we actively celebrate diversity in all its forms. Let us know if we can do anything to make the application or interview process more accessible. If you are invited to interview, we will at that point ask you for any accessibility requirements or preferences.

As an employer we make all reasonable adjustments to support employees in their work if they are disabled or have a health condition. We support the Access to Work scheme which could provide you with financial support to get the help you need to do all tasks successfully. We are happy to facilitate Access to Work assessments and reclaims and would actively welcome applicants who would need this in order to do the job.

All staff who work on our programme must have, prior to starting work, a returned satisfactory enhanced Disclosure and Barring Service (DBS) dated no earlier than 1st January 2021. The Advocacy Academy will assist the application for, and pay for the processing of, a new DBS for staff members where required. 

We welcome applications from people with convictions. Please disclose in your application if you have any convictions, cautions, reprimands or final warnings that are not “protected” (as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013)) . We consider each person on their own merits, taking into account all the circumstances.

About Working Well Trust 

Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment. 

We are now recruiting an IPS Employment Advisor to join our Connect to Work service across Enfield. This is a full-time, permanent role working 35 hours per week, following the principles of the IPS model to support people into paid employment. 

What you’ll be doing 

If you were working with us, your days would be varied and people-centred. You would manage a caseload of clients with mental health support needs, people experiencing homelessness, and people with offending histories, offering one-to-one support to help them secure and sustain employment that matches their preferences. 

You would provide person-centred guidance using the IPS approach (training is provided), helping clients build confidence, prepare for work, and navigate challenges that may arise. A key part of the role involves engaging employers, promoting the value of our service, and identifying suitable job opportunities.

You would work closely with NHS clinical teams, contributing to an integrated approach to recovery through employment. This includes attending team meetings, coordinating support, and maintaining clear, client-led communication. The role also involves working to agreed targets while maintaining a high-quality, supportive service. 

What you’ll need 

You do not need previous employment support experience. What matters most is that you bring: 

• A genuine desire to support people with mental health support needs and/or learning disabilities to achieve their employment goals. 

• Motivation to help people from all backgrounds move into meaningful work. 

• Confidence speaking with a wide range of people, from clients to employers. 

• Strong organisation skills, with the ability to multitask and manage your workload. 

• Willingness to learn the IPS model and become confident approaching employers. 

We welcome applications from people with lived experience of mental health, personally or through a close contact. 

What we offer 

• 30 days annual leave plus public holidays (FTE) 

• Paid company closed days at the end of the year (FTE) 

• Flexible, paid Wellbeing Hour every fortnight (FTE) 

• 6% employer pension contribution 

Working Well Trust is an equal opportunities employer and Confident about Disabilities. 

What’s next 

Before you apply, please note the following: 

• We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months. 

• To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions. 

• Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression. 

• If you require any reasonable adjustments at the interview stage, for example due to a disability, learning difficulty or health condition, please let us know in advance so that we can make appropriate arrangements.

If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions. Telephone and final interviews will be confirmed. 

Start your application today and take the next step in a rewarding career. 

Position: Virtual Communities Manager
Hours: Full-time, 35 hours a week
Contract: Permanent
Location: Office-based in London, N4 with flexibility to work remotely
Salary: Starting from £33,044 per annum plus excellent benefits
Salary Band and Job Family: Band 2, Charity
You’ll start at our entry point salary of £33,044 per annum, increasing to £35,109 after 6 months service and satisfactory performance and to £37,174 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

We’re looking for a passionate and experienced leader to join us as our Virtual Communities Manager. This is a key national role overseeing the delivery, growth and continuous improvement of our virtual community and peer support services for people affected by MS.

You’ll lead a dedicated team to deliver safe and inclusive online spaces and peer support services that support people to manage life with MS. You’ll also play a central role in shaping how these services grow, ensuring they remain community-led and responsive to the needs of the MS community.

Closing date for applications: 9:00 on Tuesday 26th May 2026
Interviews for this role will take place 2nd June 2026 for shortlisted candidates.

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

SALARY: £20k (FTE £25k)

WEEKLY HOURS: 28

CONTRACT TERM: Permanent

WORKS TO: Operations Manager

LOCATION: Broadgreen Community Centre, Salisbury Street, Swindon, SN1 2AN

APPLICATION DEADLINE: Friday 29th May - 5PM

PURPOSE OF THE ROLE

The Advice Centre is central to our work. The advice we provide offers clarity and confidence. When people understand their circumstances, they feel safer. In moments of uncertainty, clear guidance can make a massive difference, and that’s why we’re here to offer support that helps our Visitors feel safe, informed and understood. This role administrates the operational service within the Advice Centre, triaging the needs of Visitors and coordinating Advisor and volunteer appointments.

ROLE RESPONSIBILITIES

• To coordinate the Advice Team’s appointments and schedules.
• To be the Advice Team Lead:
  • reviewing Advice Centre processes, and adopting appropriate changes to enhance service delivery
  • lead on daily briefs and monthly meetings with Advisors and Steps2Work Coordinator
  • report any issues or challenges to Operations Manager where necessary
• To quickly assess the needs of Visitors and decide whether they need to be seen urgently, or to book them an appointment.
• Lead the daily brief of Advice Centre volunteers to ensure that they are up-to-date with current issues, events and are familiar with advice processes.
• To ensure that volunteers are utilised effectively throughout the Advice Centre with support and guidance.
• To maintain Advice Centre record-keeping through the collection of Visitor data and input into our database (AirTable). Includes the creation of new records for newly registered Visitors. In addition, to ensure that personal information held about Visitors is checked for accuracy periodically.
• To ensure compliance with GDPR legislations and Harbour’s Data Protection Policy by ensuring Visitor information is not available to public view, and all documentation is safely and securely stored.
• Create information posters and signs for the benefit of Visitors and/or volunteers.
• Be the admin for Harbour’s Community and Volunteer WhatsApp groups.

ESSENTIAL CRITERIA

• Committed to the values and charitable objects of The Harbour Project.
• Reliable with the ability to work both independently and as part of a team.
• A good understanding and application of the principles of Safeguarding, particularly in relation to people at The Harbour Project.
• Proficiency in database management and maintaining accurate digital records as well as having basic IT skills, with the ability to use systems such as Google Workspace (Docs, Sheets and Drive)
• Evidence of entitlement to work in the UK.

DESIRABLE CRITERIA

• Experience in assessing individual needs quickly and accurately to determine urgency and appropriate support pathways.
• Experience leading staff or volunteers, including running briefings, conducting meetings, and providing ongoing guidance.
• Ability to manage complex schedules, appointment systems, and team rotas.
• Experience working with refugees, people seeking asylum, or vulnerable people.