- 37 hours per week
- £40,000 – £42,000 per annum plus 6% pension contribution
- Remote
Rape Crisis England & Wales (RCEW) is the national campaigns and membership body for a network of independent, community-based Rape Crisis Centres working to end child sexual abuse, rape, sexual assault, sexual harassment and all other forms of sexual violence.
The 24/7 Rape and Sexual Abuse Support Line is a national service led by Rape Crisis England & Wales and funded by the Ministry of Justice.
We are looking for a values-led professional with strong digital project skills and a deep commitment to survivor-centred, high-quality services.
Job Summary
As the Digital Project & Product Lead for the 247 Support Line, you will lead the transformation and continuous improvement of the organisation’s digital support line infrastructure, ensuring the technology and processes that underpin survivor support are effective, resilient, and user centred.
This role sits at the intersection of project delivery, product management, and a genuine commitment to the survivors RCEW serves. The right candidate will understand that technology is only as good as the humans who use it and will bring both rigour and empathy to everything they do.
You will be responsible for the end-to-end delivery which, includes defining the product requirements, technology evaluation, procurement, implementation, onboarding, and ongoing optimisation. Working closely with operational teams, suppliers, and stakeholders, you will ensure that our support line products enable support workers to deliver high-quality, accessible services.
Key Responsibilities
Programme Delivery
· Own and drive the support centre improvement programme from procurement through to live operation, ensuring delivery on time and within budget
· Manage supplier relationships, coordinate and input into the evaluation of bids, and identify, track, and mitigate risks throughout the programme
· Maintain clear, accessible project documentation and provide regular progress updates to senior stakeholders
· Coordinate across internal teams (services, technology, legal, finance) and external partners to keep work aligned and moving
Product & Solution Ownership
· Act as product owner for the support centre platform: defining requirements which meet the needs of support workers and service users
· As part of a team you’ll evaluate technology options against a set of agreed criteria, with a focus on fitness for purpose, data security and value for money
· Oversee the bespoke configuration of the chosen platform, working closely with the supplier
· Collaborate with the Head of Service to and I.T Lead to onboard and train the team, ensuring support line workers feel confident and prepared from day one
· Following go-live, take responsibility for the continued health and development of the support centre platform and identify improvement opportunities
· Champion best practice in digital service design and products across the organisation, building internal capability over time
Information Governance & Data Protection
· Work closely with RCEW's Data Protection Officer and Senior leadership to ensure all aspects of the programme comply with relevant data legislation
Person Specification*
· A proven track record of successfully delivering digital or technology projects on time and within budget
· Able to manage multiple workstreams simultaneously in a fast-paced environment with evolving priorities
· Ability to assess complex situations, identify blockers, and develop pragmatic solutions
· Ability to gather and translate user needs into product requirements; comfortable working with service design principles and working iteratively to develop or improve digital products
· Experience and understanding of contact centre software, CRM, and/or case management platforms
· Proven ability to work across diverse teams and communicate clearly with both technical and non-technical audiences
· Thorough knowledge of UK GDPR and able to handle highly sensitive personal data and engage with difficult subject matter with care and professionalism
· A team player who builds trust quickly and works effectively across organisational boundaries
· Self-starter who can work autonomously, flag problems early, and drive work forward without constant direction
· A genuine commitment to RCEW's mission to end sexual violence and support survivors
Personal Attributes
We are looking for a skilled and versatile digital professional who combines strong delivery skills with product thinking. You do not need to be a technical expert, but you do need to be confident working with technology suppliers, communicating with both technical and non-technical stakeholders, and making sound decisions under pressure.
Above all, we are looking for someone who understands the importance of the work RCEW does and has a strong track record of delivering digital projects effectively.
Success in the role of Digital Project & Product Lead for the Support Line is determined by the ability to lead and coordinate the successful delivery of digital projects that enhance the effectiveness, resilience, and user experience of the national 24/7 Support Line. Working collaboratively with suppliers, internal teams, operational colleagues, and key stakeholders, the role will ensure that digital solutions are implemented safely, on time, and in line with service requirements.
Key measures of success include:
- Strong supplier engagement and stakeholder collaboration result in agreed solution designs that meet the operational needs of the Support Line.
- A robust project plan is developed and managed in partnership with suppliers, with key milestones achieved within agreed timescales.
- Virtual Contact Centre (VCC) upgrades are configured and delivered in accordance with agreed specifications, supporting improved service delivery and performance.
- Integration testing with existing systems is completed successfully, with issues identified, resolved, and signed off before implementation.
- Operating procedures, user guidance, and supporting documentation are developed or updated to reflect new processes and system functionality.
- Comprehensive training materials are produced, enabling Support Line staff and delivery partners to effectively use new systems and features.
- Training is delivered to relevant colleagues and stakeholders, ensuring operational readiness and confidence ahead of implementation.
- A structured Go Live readiness review confirms that technical, operational, governance, and business readiness criteria have been met before deployment.
- The VCC upgrades are launched successfully with minimal disruption to Support Line operations, supported by effective implementation planning, monitoring, and post-launch issue resolution to maximise adoption and service benefits.
HOW TO APPLY
To apply, please submit a CV and a covering letter (no more than two pages) explaining why you are interested in this role and how your experience meets the person specification.
RCEW is committed to equal opportunities and actively encourages applications from people with lived experience of sexual violence, and from people from communities which are under-represented in our workforce, including Black and minoritised communities, disabled people, and LGBTQ+ people.
All roles at RCEW are subject to an enhanced DBS check. The post-holder will have access to sensitive data relating to survivors of sexual violence and must demonstrate the highest standards of discretion and data security.
Eligibility
Applicants must have the right to work in the UK. Evidence of this will be required prior to appointment.
Additional Information
Please note: We reserve the right to close this vacancy early should we receive a sufficient number of applications. We therefore encourage interested candidates to apply as soon as possible.
Due to the volume of applications received, only candidates selected for interview will be contacted.
The client requests no contact from agencies or media sales.
Thank you!
The National Lottery Community Fund – Climate Action Fund Decision Panel Appointments
Climate Action Fund- Food Systems - Expert Panel Member Role Specification
Term of Appointment: Three Years
Time Commitment - 9 Days per year
The National Lottery Community Fund (The Fund) wishes to recruit an external member for the Climate Action Fund Decision Panel. The Chair of the UK Funding Committee (UKFC) accordingly invites applications for the position of external member of The National Lottery Community Fund’s Climate Action Fund Decision Panel.
Background
The Fund is the largest funder of community activity in the UK. It launched the Climate Action Fund in 2019 as a long-term commitment to support communities across the UK to act on climate change and involve more people in positive environmental action. Since its launch the Climate Action Fund has awarded over £182m to communities across the UK. This includes over 175 larger projects, predominantly delivered through partnership approaches and over 440 small grants that were delivered through Together for Our Planet, a funding programme in support of COP26. The programme has always had a test and learn ethos and each strand of funding has built on learning to date.
In January 2026 the Climate Action Fund launched a new strand of funding - Food Systems, focusing on strengthening food systems across the UK, while reducing food insecurity for people and communities, without harming the planet. It will achieve this through supporting partnerships that can deliver long term solutions and transformational systems change. Funding will enable large and long term interventions with the capacity and time to deliver progress against their intended aims and ambitions. We will support agroecological approaches which work with nature to create resilient, sustainable and equitable food systems. Projects can apply for a minimum of £2.5 million over three years, and we expect to fund up to ten projects in the first year. More information about funding aims and criteria can be found in Annex A (attached).
Through the Climate Action Fund we support projects based in all four countries of the UK and a combination of place based, cross country, regional, national and UK wide.
Role Specification
The Climate Action Fund is seeking a subject matter expert in food systems, who will complement our existing panel and support our work across the UK. They will have an understanding of the holistic aims we seek to address in supporting long term solutions that will have benefits for both climate, environment and nature, and to people and communities.
The Climate Action Fund Decision Panel has delegated authority from the UK Funding Committee (UKFC) to make funding decisions on Climate Action Fund Programmes.
The purpose of the Climate Action Fund Decision Panel is to make funding decisions, review the performance of the Climate Action Fund portfolio, and make recommendations where appropriate to UKFC. Funding decisions shall be taken in the context of the UKFC Delegation and shall undertake its duties within the framework of overall National Lottery Community Fund policy and procedures.
Person Specification
Knowledge, skills and experience
- Comprehensive knowledge and understanding of the food system across the UK, with a particular focus on agroecology and long term, systemic ways to strengthen our food system and reduce food insecurity for people and communities.
- The ability and skill to contribute effectively to the development of this strand of funding and wider work of The Fund in relation to food systems, with a strong track record of achievement in this area.
- Ability to work on a Panel with excellent interpersonal, team working, communication and representational skills.
- The ability to engage and influence in relationships with stakeholders to ensure the Fund is well represented and externally impactful.
- Personal and operational integrity, the ability to work with people from different backgrounds, and a commitment to improving equity, diversity and inclusion.
- Clear understanding and commitment to building strong and connected communities, that reflect the whole of the UK.
- Ability to deliver operational transformation and culture improvement in a large organisation.
- A strong commitment to engaging communities across the UK, and factoring UK-wide perspectives into all decision making.
Interview details:
- Date: Interviews will take place in early July with appointments confirmed by the end of July.
- Format: Online
How to apply:
Upload your CV in word format and write a supporting statement with a maximum of 1000 words. Your supporting statement should explain how your skills and experience meet the essential and desirable criteria below.
Essential Criteria
- An advocate and ambassador for The Fund and a demonstrable commitment to its mission and purpose.
- Understanding and experience at a senior level of community organisations and track record in creating an environment where communities are connected and supported.
- Experience of systems change work and how that translates to community centred funding.
- Experience and understanding of food systems, particularly in alignment with our funding aims and the conditions required to influence and shape long term solutions that start with communities.
- Experience of influencing or shaping food systems policy from a community perspective.
- A demonstrable commitment to and experience in equity and equitable practices.
- Excellent communication and interpersonal skills.
Desirable Criteria
- An understanding of funding, philanthropy or public sector systems.
If you are excited about the opportunity to help communities drive lasting change, we would be delighted to hear from you.
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
Non Charity Employer
501 - 1000
It starts with community.
The client requests no contact from agencies or media sales.