1,617 Support manager jobs

Benefits: 25 days annual leave + bank holidays (pro rated), 3% matched pension contribution, employee benefits scheme

Please note: This post is restricted to women under schedule 9, Part 1, Equalities Act 2010

Equal Opportunities

Rising Sun is an equal opportunities employer. We recognise intersecting identities, and value what having a diverse team brings, both in terms of effectively responding to client needs, and engaging with each other at work. We encourage applicants from all sections of the community; especially from minority groups, as we are on a journey to increase diversity in our team. Flexible working is available in most roles, and we strive to accommodate the needs of all applicants and team members.

Job Purpose

As one of our High Support Needs IDVAs, you will be part of our experienced and dedicated adult team reporting to the HSN IDVA Manager covering the Canterbury District area, and your role will include a mixture of working from Catching Lives homeless centre, community and office working.

You’ll be providing a high-quality, frontline service to survivors of domestic abuse and play a crucial role in advocacy, risk assessment, safety planning and empowerment for our clients with more complex needs. You will assist them in recognising the features and dynamics of domestic abuse which are impacting their situation and help them to regain control of their lives. You will support them to make informed and safe choices and to move forward. You will provide a weekly drop-in at Catching Lives and will co-work with clients as appropriate.

Alongside working with survivors, you will develop and maintain productive relationships with partner organisations to strengthen multi-agency working and improve service outcomes for survivors. As the HSN IDVA, you will provide enhanced casework support to individuals within the EHCF client group, delivering support in community settings, in partnership with agencies such as Porchlight and the RSI team, and remotely via telephone where appropriate.

We are looking for someone with a genuine passion for supporting people who is confident, resilient and can build strong relationships.

You will have experience of delivering domestic abuse interventions with survivors, including some whose individual circumstances are more complex. This might include clients with issues such as homelessness, poor mental health or drugs and alcohol use.

The nature of this work and being exposed to survivors’ trauma and challenges can have a negative impact on our own wellbeing as support workers, and therefore good self-awareness and the ability to recognise our own needs and put in place appropriate boundaries is essential. All team members are expected to exercise self-care and attend regular clinical supervision to mitigate the potential impact of vicarious trauma.

As part of our passionate and committed team of approximately 50 staff, our aspiration is that you will thrive and develop in this varied role. You will be contributing to the invaluable work of the Rising Sun and making a lasting difference to the lives of those who are impacted by domestic abuse.

Main duties and responsibilities

• Provide high quality case work support and information to victims/survivors who have experienced domestic and/ or sexual violence and have high support needs.
• Support those who are experiencing domestic and sexual abuse to access services to keep themselves (and their children) safe and address their needs
• Identify and assess the needs of domestic abuse victims using an evidence-based risk identification checklist while taking a trauma informed approach
• Provide 1:1 support to survivors in the Ashford, Canterbury and Folkestone and Hythe districts, either over the phone, in community venues or at Rising Sun offices
• Manage a caseload in accordance with organisational policies and procedures and adhere to confidentiality
• Work as part of a team, supporting colleagues and building positive working-relationships with team members
• Attend regular clinical supervision and case review meetings
• Hold weekly information and advice drop in sessions and facilitate relevant programmes when required i.e. Freedom Programme
• Participate in street walks to meet and build relationships and trust with street homeless
• Advocate for high-risk victims with agencies who can help to address the domestic abuse by:
  • Understanding the role of all relevant statutory and non-statutory services available to domestic abuse victims and how your role fits into them.
  • Providing advocacy, emotional and practical support and information to survivors including in relation to legal options, housing, health and finance. 
  • Effective partnership working with all key agency partners (including housing and other specialist services, such as drug and alcohol support) to address the safety of high-risk victims and ensuring that their safety plans are coordinated particularly through the MARAC (multi-agency risk assessment conference).
• Identify training opportunities and provide training and support for housing staff and other relevant agencies as appropriate
• Provide both formal training and informal guidance/casework support to Catching Lives staff.
• Work with volunteers (where appropriate) to enhance the capacity of the service
• Be responsible for personal well-being and exercise appropriate self-care
• Attend wider team meetings to share learning and feed into organisational developments
• Ensure that the service user is at the heart of all service delivery by encouraging participation in service development and reporting on their recommendations and complaints
• Be willing and available to work occasional evenings and weekends to support wider team activities such as representing Rising Sun at events (time off in lieu can be taken)
• Ensure publicity materials are effectively distributed as well as contributing to the development of literature

General

• At all times work professionally and to a high standard, setting an example to the wider team and external partners
• Demonstrate a commitment to continued professional development, being responsible for personal learning and keeping up to date on research, relevant legislation, policy and practice, and other literature relevant to the role
• At all times protect the safety and security of the Rising Sun, service users, staff, volunteers and buildings, and the confidentiality of records and other information
• Uphold the rights of women, children and young people who have experienced domestic abuse, and proactively assess the gender specific, trauma informed needs and the safety of children and women to ensure that any risks/needs identified are addressed, having full regard to Rising Sun Safeguarding Children policy and Safeguarding Adults policy
• Ensure the effective implementation of Rising Sun’s policies and procedures and uphold the core values of the Rising Sun.
• Work across teams and undertake such other duties, appropriate to the grade and nature of the work, as may reasonably be expected.

This job description sets out the duties of the post at the time when it was drawn up and will be reviewed from time to time. Duties may vary from time to time without changing the general character of the duties or the level of responsibility entailed. Such variations are a common occurrence and cannot of themselves justify a reconsideration of the grading of the post.

Person specification

The successful candidate will demonstrate the following experience, knowledge, skills and attitudes. (D = Desirable)

Qualifications

• An accredited VAWG/domestic abuse qualification, e.g. IDVA / DAPA (D)
• Independent Sexual Violence Adviser (ISVA) qualification (D)

Knowledge and Experience

• A good understanding of the causes and dynamics of domestic abuse including its impact on survivors, children and young people, families and communities. 
• A sound working knowledge of housing, welfare and policy relating to domestic and sexual violence
• Thorough knowledge of safeguarding practice, procedures and legislation (adults and children)
• At least two years’ experience of working directly with survivors affected by domestic abuse
• Experience of supporting individuals with mental health needs, including understanding the impact of mental ill health on wellbeing, safety, and recovery
• Experience of working with survivors of domestic abuse with complex needs for example homelessness, mental health issues, drugs and alcohol dependency (D)
• Experience of managing own case load, working under pressure and prioritising workload
• Experience of risk assessment and management, and safety planning
• Experience of multi-agency partnership work
• Experience of facilitating group programmes (D)
• Experience of delivering training (D)

Skills and attributes

• Excellent listening, written and verbal communication skills.
• Personal resilience
• Good self-awareness and ability to exercise effective self-care
• Competent in the use of Microsoft packages i.e. Word, Excel and Power Point
• Effective negotiation, advocacy and interpersonal skills, at all levels
• Ability to collect and collate data and write reports as appropriate to this role
• Ability to be self-motivating, work on own initiative and as part of a team
• Ability to liaise and work well with a diverse range of stakeholders
• Strong crisis management skills

 Other

• A good understanding of cultural issues, and commitment to anti-discriminatory practice and equal opportunities.
• A commitment to the values and ethos of Rising Sun
• A commitment to fostering innovation in working practice
• A flexible approach to your work
• A commitment to respecting and valuing service users' perspectives and involvement in Rising Sun
• Able to drive and have access to a reliable car (D) (the post holder will be required to attend meetings and events across our areas of work)

Please visit our website to download and fill out an application form if you feel that this role would be a good fit for you, demonstrating how you meet the requirements of the person specification in your personal statement.

Salary: £40,000–£45,000 FTE, depending on experience (pro rata) Hours: 22.5 hrs/week (3 days) Location: Vassall Centre, Bristol — hybrid working

Are you a finance professional who wants more than a seat at the table — you want to help build it? Carers Support Bristol & South Gloucestershire is looking for a part-time Finance Manager to lead its financial systems, controls and reporting, with genuine autonomy to shape how finance is done.

This is a rare opportunity to properly build a finance function from a position of real trust. Reporting to the Chief Executive, you'll pair every report with clear, practical advice — not just the numbers — and have real scope to shape how finance is done here. Hybrid working, with on-site time in Bristol flexed around what the role needs.

• Lead management accounts, cash flow forecasting and restricted fund management

• Line manage a Finance Officer, and oversee payroll and budgeting

• Cost bids, grants and tenders alongside the fundraising team

Essential: hands-on experience within the charity or not-for-profit sector, including managing restricted and unrestricted income. This is a must-have — please only apply if you can evidence this.

Read the full candidate brief: https://carers-finance-manager-brief.vercel.app/

Peer Support Officer

We are looking for an enthusiastic and motivated individual to join the South West, Wessex and Channel Islands service delivery team to support our exciting work in Gloucestershire.

You will bring experience and understanding of the meaningful involvement of lived experience, working to address health inequities, using a data driven approach to prioritisation and focus of work.

Position: 000050 Peer Support Officer

Location: Home-based Gloucestershire, as part of the South West, Wessex & Channel Islands locality team

However, frequent travel will be required as part of this role (may include team meetings or other work-related meetings)

Hours: Part-time, 21 hours per week 

Salary: Circa £17,800 per annum (FTE circa £29,813.07)

Contract: This is a fixed-term contract for 1 year. We currently have funding for this service for 1 year.

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Health Cash Plan, flexible working opportunities available.

Closing Date: 4 October 2026

Interview Date: 13 and 14 October 2026. Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

Reporting to the Service Delivery Coach for the South West and Channel Islands, the Peer Support Officer will work with colleagues across the locality to deliver against engagement activity.

Key responsibilities will include:

• Leading the involvement of people affected by stroke to prioritise our work and improve the experience of people affected by stroke
• Development of peer support groups across Gloucestershire
• Working with health care professionals, including clinicians, managers and leads
• Managing volunteers
• Build stroke communities to enable stroke survivors and their carers to rebuild their lives after stroke

About You

You will be:

• Data driven
• Able to work independently, prioritise activity and focus to increase impact and reach
• Willing to travel
• Experimental and willing to learn
• Dependable
• A team player

This role requires travel across Gloucestershire as well as occasional travel across the South West locality. Candidates must be able to demonstrate how they can meet this requirement of the role

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

Applications

To apply you’ll be redirected to the organisation website where you can download the full role profile. You’ll need to submit a CV and cover letter demonstrating how you meet the person specification detailed in the role profile, and what you bring to the role in terms of your skills and experience.

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement when applying for the role.

Stroke Association

Finding strength through support

The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of our supporters and donors that we can provide vital support. 

Stroke Association is driven by our ambition to improve the lives of everyone affected by stroke. This means we’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by Our approach to solving inequity in stroke, we are prioritising listening to, and learning from, lived experience across our charity.

We are working to improve the representation of this lived experience at all levels within the Stroke Association and we are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how we work.

We are a Disability Confident employer, and we are making great progress focusing on flexible working, reasonable adjustments and access to work. Our charity has a variety of staff network groups and we're committed to continuously improving our diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Engagement Officer, Community Engagement Officer, Peer Support, Health Support Officer, Community Support.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

Young People Support Worker

We are seeking a compassionate and resilient Support Worker to help young people experiencing homelessness build safer, more independent futures.

Position: Young People Support Worker, Day
Location: Durham
Salary: £26,436 per annum
Hours: Full-time, 37.5 hours per week
Contract: Permanent
Closing Date: 4 October 2026

Please note that access to transport is essential due to the location of the projects and limited public transport links.

About the Role

At Depaul UK, we believe in people’s potential and take action every day to help unlock it. As a Young People Support Worker, you will support residents living in supported accommodation to develop essential life skills, strengthen their resilience and move towards greater independence.

Using an assets-based and psychologically informed approach, you will build positive relationships with young people and provide personalised support based on their individual strengths, needs and ambitions.

Key responsibilities include:

· Creating and reviewing SMART support plans with residents

· Completing risk and needs assessments

· Supporting young people to access education, training, employment and volunteering

· Promoting physical health, emotional wellbeing and independent living skills

· Helping new residents settle safely into the service

· Responding appropriately to incidents and safeguarding concerns

· Working with colleagues, external agencies and community partners

· Maintaining accurate records and contributing to a safe, welcoming service

About You

You may already have experience within supported housing, homelessness, social care, youth work or another support environment. More importantly, you will bring empathy, resilience and a genuine belief in the strengths and potential of young people.

You will be able to communicate clearly, maintain appropriate professional boundaries and remain calm when faced with challenging situations. You will also be organised, proactive and confident working both independently and as part of a team.

About Depaul UK

Depaul UK works to end homelessness and change the lives of people affected by it. Established in 1989 in response to rising youth homelessness, the charity now provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.

Depaul UK offers tailored training and development, 26 days’ annual leave rising with service, a pension with employer contributions of up to 7%, a cash health plan, 24/7 GP access, an Employee Assistance Programme and a range of retail, travel, food and fitness discounts.

Depaul UK is committed to safer, fair and inclusive recruitment. Where required, the successful candidate will be subject to an appropriate Disclosure and Barring Service check.

Other roles you may have experience of could include Support Worker, Youth Support Worker, Housing Support Worker, Homelessness Support Worker, Supported Housing Worker, Project Worker, Key Worker, Residential Support Worker or Young Person’s Support Worker.

We offer more than just a career, we offer the opportunity to support our global movement in a dynamic and inclusive environment with a real focus on personal development.

As the first point of contact for supporters, the Supporter Experience Coordinator handles enquiries, processes and reconciles donations, and maintains accurate records using our CRM system. Supporting the delivery of supporter communications, materials and platforms, and contributing to a positive supporter experience that reflects the heart of Mary’s Meals is all key to the role.

The Supporter Experience Coordinator works side-by-side with colleagues from across the Supporter Experience and Communications directorate ensuring a joined-up approach to all activities, through the integration of strong storytelling, marketing expertise and supporter engagement.

Key responsibilities include

• Act as the first point of contact for donors, supporters, and volunteers across all channels (in person, phone, email, social media)
• Take donations and thank donors promptly and warmly, meeting response time KPIs.
• Collate and provide supporter feedback to the Supporter Experience and Communications team to shape help shape and deliver supporter communications and marketing across all channels, leading to income growth and greater supporter retention.
• Maintain accurate supporter records, donation data and back up documentation in the CRM system.
• Ensure data handling complies with GDPR and information is retained and used in compliance with data protection policy and procedures and in line with retention periods.
• Process, reconcile, and manage all incoming donations received online and via post and telephone.
• Provide admin support to the Supporter Experience & Communications and Development directorates, to support income generation.
• Manage incoming and outgoing digital and posted mail.
• Manage inventory and communicate stock requirements of supporter materials and online shop items.

About you

• Excellent ‘customer service’ skills - warm, friendly, clear, and professional across phone, email, social media, and in person.
• Experience of data entry or donation processing.
• Meticulous attention to detail - accurate data entry, record-keeping, and donation processing.
• Strong computer skills including Microsoft Office, Excel, Outlook and database applications.
• Excellent written and verbal communication skills. 
• Ability to manage a diverse workload and juggle multiple priorities, ensuring deadlines are met.
• Sound experience of working ‘hands on’ as part of a team, in a supportive, flexible and friendly manner.
• Strong organisational and planning skills - able to manage multiple tasks, prioritise effectively, and meet deadlines.
• Excellent interpersonal skills with the ability to liaise at all levels within the organisation and externally.
• Passion for working in a values-centred charity that deeply values every supporter. 
• Able to build strong internal collaborative relationships with colleagues across different teams. 

How to apply

To apply for the role of Supporter Experience Coordinator based at Mary’s Meals UK, please click the APPLY button for all information.

Applicants must hold full right to work in the UK.

We welcome applications from candidates of all different backgrounds and identities to apply. We are committed to building an inclusive and diverse charity providing a supportive place for you to do the best and most rewarding work of your career.

Closing date for applications is Monday, 5 October

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Please note: If you have any special requirements or adjustments before an interview, please let us know.

Grants Manager

Salary: £40k | Full-time (35 hours per week) | 12-month fixed-term maternity cover

Location: London with hybrid working

Are you an organised relationship-builder with a passion for delivering high-quality funding programmes?

We are looking for a Grants Manager to support the delivery of a prestigious senior fellowships programme. You will manage the full grant lifecycle, working closely with applicants, reviewers, panel members and award holders to ensure an efficient, fair and inclusive funding process.

Key responsibilities

• Manage funding calls from application to award and grant closure.
• Act as the main contact for applicants and award holders.
• Coordinate peer review, panel meetings and selection processes.
• Prepare funding documentation, award letters and reports.
• Maintain accurate records, data and performance information.
• Contribute to continuous improvement and inclusive grant-making practices.

About you
You will have:

• Experience of Grants or Research Funding.
• Proficient in coordinating peer reviews and committee secretariat.
• Confident with producing funding documentation and reports.
• Excellent communication and stakeholder management skills.
• Strong organisational skills and attention to detail.
• Confidence working with data and administrative processes.
• The ability to manage multiple priorities and work collaboratively.

Closing date: 15 September 2026

We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Marketing and Communications Manager

Up to £40,000 + benefits (including 25 days annual leave and pension)

Leatherhead, Surrey

About the role:

We are looking to appoint an experienced Marketing and Communications Manager to lead and deliver marketing campaigns that will drive awareness of Rainbow Trust and support fundraising activity to strengthen our position as experts in children’s palliative care. This is a broad and exciting role which includes creating, developing and delivering the brand campaigns and communication strategies.

Reporting to the Head of Marketing and Communications, you will take the lead on generating creative, engaging content and ideas for fundraising and brand awareness campaigns that drive increased targeted engagement to showcase our work, build on our organisational strategy and deliver our fundraising ambition.

What we’re looking for:

An experienced marketing and communications manager – you have a motivational engaging style, who can draw out information and ideas of others

Lively and enthusiastic – you are outgoing, with a collaborative approach to achieving goals through knowledge-sharing and effective delegation. You are excellent at building rapport and developing good working relationships

A multi-tasker with a sense of urgency for goal achievement – you work at a faster than average pace, delegating effectively with thorough follow-up, and are quick to learn

An innovative, practical and creative problem-solver – you are a big picture thinker that responds quickly to varied activities and changing conditions. You will have experience in developing and delivering communication and media strategy

Applications will be particularly welcome from those in the charity/not-for-profit sector with a marketing, PR and communications background.

What we offer:

We’re proud to be a Two-Star Best Companies Top 50 mid-sized organisation and a Top 10 Charity, and we’re committed to creating a great place to work. You will benefit from:

· Pension scheme where we contribute 5% of your salary and you contribute at least 3%.

· A life assurance scheme for all employees which provides a death in service benefit of three times’ basic pay.

· Flexible working hours to balance home and working life.

· 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 days to use in your 10th or 20th year of service (pro rata for part time).

· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping.

· Time off in Lieu.

· Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand.

· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year.

· Access to the Blue Light Card Scheme, and other rewards and discounts.

· Bike to work, season ticket loan and payroll giving schemes.

· A recommend a friend recruitment bonus scheme.

· Robust training and development programmes to support your learning and growth.

If you’d like to find out more about these benefits and working with us, please visit our why work with us page.

More information about us and our recruitment process can be found in our Candidate Pack online.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

To apply please send your CV and Covering letter to us via the link.

Closing date: - 02 October 2026

Your covering letter should highlight why your application should be considered above others and clearly state how your experience matches the essential criteria outlined in the Person Specification.

Please disclose in your covering letter if you have used AI for any part of your job application.

For a detailed job description visit our website

Interviews will take place at our Head Office in Leatherhead. We will only contact those applicants who have been successful. If you require any adjustments during the interview process, please let us know.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds.

Programme Manager (Strategic Delivery)
Canterbury
£45,012-£51,764 pa plus excellent benefits
Full-time, fixed-term contract for three years

Would you like to create meaningful change and lasting impact by helping to shape the future of mission and ministry across the Diocese of Canterbury? We’re looking for an experienced Programme Manager to lead, coordinate and deliver our strategic change portfolio.

Working closely with the Director of Strategic Development, you’ll bring people together, keep projects moving and turn vision into action - supporting flourishing parishes, sustainable ministry and church growth across the Diocese.

As Programme Manager, you’ll work with colleagues, clergy, parish leaders and partners across the Diocese to coordinate programmes, manage priorities and make sure great ideas become real outcomes.

We’re looking for someone who enjoys leading complex programmes and making things happen, is adept at building strong relationships and capable of bringing people together whilst being confident of managing priorities, risks, governance and budgets.

You’ll be a collaborative and organised programme professional with experience of working with multiple stakeholders, supporting senior leaders and delivering strategic change. You’ll also be a practising Christian (GoR applies under section 9 of the Equality Act 2010) with a good understanding of the Church of England and a passion for supporting its mission and ministry.

Canterbury Diocese is the oldest in England and spans a diverse region from Maidstone to Thanet and the Isle of Sheppey to Romney Marsh. With coastal towns, rural communities and urban areas side by side, it offers a rich and challenging mission context.

Our vision is Changed Lives, Changing Lives: a community transformed by encountering Christ and committed to transforming and blessing the families and communities we serve.

All appointments are subject to acceptable pre-appointment checks inclusive of Right to Work in the United Kingdom, references and relevant background checks applicable to the role.

Closing date: 11:59pm, Tuesday 6 October
Interview: Tuesday 20 October, Canterbury

For over 140 years, the Forces Employment Charity has proudly supported service leavers, veterans and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs and training opportunities regardless of circumstances, rank, length of service or reason for leaving. 

Our people are at the heart of everything we do. We are looking for individuals who embody our values and bring them to life every day: Expert, Passionate, Resilient, Supportive, Open and Honest, and Collaborative.

   

Brief role description

The Specialist Employment Consultant will facilitate and coordinate employment case working support for Career Transition Partnership (CTP) Assist service leavers and veterans up to two years post-discharge to support them in finding appropriate and sustainable civilian employment or other vocational outcomes. 

   

Who we're looking for

This role is well suited to someone who is passionate about supporting people to achieve positive outcomes and can build strong professional relationships with a wide range of stakeholders. You will use your communication skills, judgement and initiative to provide support, deliver briefings and contribute to employment-focused activities that help individuals move closer to their goals.

Working as part of a dedicated and collaborative team, you will be highly organised and confident managing a varied workload. You will have strong administrative and IT skills, including experience with Microsoft Office applications and CRM systems. You will also be comfortable working independently when required, while remaining proactive, supportive and committed to delivering a high-quality service.

The ideal candidate will be confident and approachable with excellent interpersonal skills and the ability to engage effectively with people from all backgrounds. They will be resilient, adaptable and self-motivated, with an understanding of the challenges that veterans and other vulnerable individuals may face when seeking sustainable employment. 

   

Interested? Want to know more about the Charity? Check out our website.

   

Eager to know more about the role? Have a look at the Job Description. 

   

What's in it for you? Check out our Benefits.

   

Have we convinced you to apply? If so, submit your CV and Covering Letter by Friday, 9 October 2026.

   

Got questions about the role? Get in touch with the People Team at the Forces Employment Charity.

   

Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you are an internal applicant, please ensure you have made the People Team aware before applying. 

We are committed to equal opportunities and improving the working lives of our staff by creating an inclusive and supportive environment where everyone, including those with disabilities, can thrive, develop and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process. We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

   

#LI-DNI

AKF(UK) JOB DESCRIPTION

1. JOB TITLE

Facilities and Operations Manager

2. REPORTING RELATIONSHIPS

JOB TITLE

FOR

2.1 REPORTS DIRECTLY TO

Head of Kings Cross Properties

Strategic direction, measuring performance against targets, regular reviews, role modelling, support, guidance, development and performance management.

2.2 REPORTS INDIRECTLY TO

AKF(UK) Property Committee

Reporting on financial results, compliance, company law, charities legislation.

2.3 DIRECT REPORTS

Facilities and Maintenance Assistant Manager

Facilities and Maintenance Officer x 3

Strategic & Operational direction, measuring performance against targets, regular reviews, role modelling, support, guidance, development and performance management.

3. JOB PURPOSE

In the heart of London’s Knowledge Quarter, the Aga Khan Centre (AKC) is a place for education, knowledge, cultural exchange and insight into Muslim Civilisations and is home to three organisations founded by His Highness the Aga Khan, The Institute of Ismaili Studies (IIS), the Aga Khan University Institute for the Study of Muslim Civilisations (AKU-ISMC) and the Aga Khan Foundation United Kingdom (AKF(UK)).

This role is responsible for managing the effective functioning of the Aga Khan Centre to provide safe, efficient, secure, legally compliant and environmentally friendly spaces for residents, employees, students and visitors.

1. Leading a small team, the Facilities and Operations Manager will be responsible for providing a seamless support service to manage and deliver high quality proactive and reactive maintenance to a standard which is in accordance with the nature of the Aga Khan Centre and provides value for money. The role covers all aspects of repairs & maintenance including plumbing, air conditioning, electrics, building fabric, health & safety and emergency support and requires the postholder to be hands on, supporting the maintenance team with technical support, knowledge & coordination as well as executing PPM plans, managing contractors and overseeing and inspecting works.

The Facilities and Operations Manager will be a natural people person who leads with warmth, fairness and consistency, builds strong relationships across the team and the wider building, and is confident in managing day-to-day people situations with empathy, sound judgment and a balanced approach.

This is an office-based role, Monday to Friday, 8 hours per day (including a 1-hour unpaid break), to be worked flexibly within the hours of 8am and 6pm. Whilst weekend work is rare, there may be occasional requirements to attend site outside of normal working hours. The postholder will also be required to be on call for out of hours emergencies.

4.  KEY RESPONSIBILITIES

 

4.1 AKC Building Operations

· Oversee and manage the teams responsible for the reception, security and cleaning.

· To prepare and keep up to date the Facilities Management (FM) Plan for AKC and the approach taken for each ‘hard’ and ‘soft’ FM service, including planned preventative maintenance and lifecycle replacements, ensuring that a suitable, safe, high-quality operating environment is provided.

· To act as a point of contact for technical support in order to reduce supplier callouts and ensure the correct supplier is allocated to resolve the problem, after issues have been looked at in-house first.

· To manage, plan and monitor the day-to-day repairs and maintenance activities of the building management team, ensuring works are completed on time, to the highest quality and in line with the approved FM plan.

· To coordinate and manage activities of suppliers working in and around AKC including checking and approving completed work, ensuring it is on budget, within agreed timescales and to the quality required.

· To act on defects highlighted in suppliers’ reports and ensure resolution following up on any unresolved issues that could affect plant or equipment performance and safety.

· To ensure the AKC maintenance reporting system is updated with work carried out and outstanding tasks.

· To ensure maintenance supplies, spares and stock levels are monitored and supplies are always available.

· To receive, review, store and respond to suppliers’ reports, i.e. lifts, eye bolts, water sampling, lighting protection, etc. and supply a level of technical advice to ensure compliance with the relevant legislation.

· To maintain and review equipment asset registers and update accordingly.

· Responsible for the Health and Safety policy for AKC and liaising with outsourced consultants to ensure that AKC is compliant and required checks are carried out.

· To maintain all maintenance and H&S documents, registers and systems at all times and act as knowledge-holder on behalf of AKF(UK) for Operation Manuals, as-built drawings, maintenance records, licences and operating certificates related to AKC.

· Working in conjunction with the AKC IT team and external providers be responsible for the operation and maintenance of the core building services systems including for FM, Room Booking and Security.

· To adhere to the AKC environmental policy promoting and driving energy & water saving initiatives as well as recycling initiatives at all times.

· Plan and implement minor projects to optimize space utilisation within AKC. Participate as a key stakeholder in major projects.

· Support the relationships with the tenants of the AKC retail units.

· Ensure that the gardens embedded within the AKC, and the surrounding grounds and gardens are properly cared for and landscaped.

· Liaise with the Estate Landlord and their agents regarding estate management, central services, infrastructure and security issues and maintenance of the public realm around AKC

· Liaise with other building managers on the KX Estate and maintain good neighbourly relations.

· Respond to emergency situations or other urgent issues involving AKC.

4.2 AKC Building Administration

· To prepare an annual operational plan and budget for the AKC building management team.

· To provide commentary and analysis for the monthly building management finance report and work with the Property Finance Manager to ensure that there is an up to date forecast at all times.

· To lead any supplier procurement processes related to building management.

· Monitor and approve all building management supplier invoices and staff expenses for payment in line with approved budgets. Seek additional approvals for unbudgeted or excess expenditure.

· To ensure that safeguarding processes are embedded into all building management operations, all building management supplier contracts and the building management policies and processes.

· To routinely review standards of service and ensure best practices are being followed and to benchmark the costs of AKC building management against equivalent buildings to assess and demonstrate value for money.

· Manage and maintain the SLA standards, KPIs and targets for the AKC building management team.

· To own the AKC building management risk register ensuring that it is up to date at all times.

· To attend the AKF(UK) Property Committee meetings

· Work flexibly in terms of working hours to support and accommodate events and incidents outside of regular working hours.

· To ensure all tasks from the Security Audit are completed promptly, while maintaining up to date policies including the Critical Incident Plan and Office Security Plan

4.3 AKC Events

· To ensure that the building management team support the events management team with all large and complex events, including organising facilities for car parking, traffic control, security, first aid, and hospitality.

· To ensure that the building management team supports the dismantling and removal of the event materials and clearing the venue efficiently.

 

4.4 People Management

· Help the AKF(UK) CEO and Senior Management Team promote an organisational culture of teamwork and service, high-quality, transparency and accountability, innovation, and inclusiveness.

· Supervise, coach and mentor building management staff, building a highly skilled and motivated team demonstrating best practice in the sector and exemplifying AKF (UK) values and behaviours.

· Oversee and set annual performance objectives and evaluate performance in accordance with the AKF (UK)’s staff performance management procedures.

· Identify staff with potential for advancement and, as part of succession planning, contribute to their development.

· Build a culture throughout the building management team of continuous improvement, in which staff are cognizant of and influence the broader learning agenda alongside delivery objectives.

Carry out any other duties as assigned by the Head of Kings Cross Properties.

5. QUALIFICATIONS, EXPERIENCE, SKILLS, KNOWLEDGE, ATTRIBUTES & BEHAVIOURS

 

5.1 Qualifications

· A degree in Facilities Management or similar qualification would be an advantage.

5.2 Experience

· Experience of staff management

· Experience of managing third-party contractors

· Experience in managing complex mechanical, electrical and plumbing systems

· Experience of managing planned preventative maintenance for hard and soft services

· Experience of working in a complex, multi-stakeholder environment

· Experience in planning programmes of work for maintenance in accordance with the buildings requirements and identifying gaps in the maintenance strategy.

· Experience of identifying trends and developing/implementing management reports.

· Experience in a similar field e.g. school, university or charity.

5.3 Skills

· Good interpersonal, customer care and liaison with a wide range of stakeholders

· Ability to explain technical issues to non-technical personnel.

· Ability to work both strategically and operationally.

· Ability to successfully manage time, plans and other related tasks.

· Ability to continuously meet targets and surpass expectations.

· Ability to lead, inspire and motivate a team to meet objectives.

· Excellent written and verbal communication skills in English.

· Good presentation skills.

· Excellent communication skills and able to communicate with internal and external customers.

· Commercially aware with good negotiating skills.

· Excellent client facing skills with the confidence to deal with people at all levels.

· Capable of working independently and collaboratively as part of a wider team.

· Good numeracy and presentation skills.

· Self-motivated, action-focused and with a proactive approach.

· Ability to always maintain a professional appearance and approach.

· Proven ability to deal with change.

5.4 Knowledge

· Knowledge of statutory legislation (Pressure Systems Safety Regs, HSG 274 Parts 1, 2, 3, 17th Edition Electrical Regs, LOLER, Working at Height Regs, etc.) and capable of verifying certification relating to the relevant statutory legislation.

· Thorough understanding of building systems (HVAC, electrical, plumbing, fire safety).

· Working knowledge of a CAFM system (Concept Evolution, TABS FM etc.)

· A good working knowledge of Microsoft Word, Project, Excel and PowerPoint.

· Awareness of sustainability and energy efficiency practices

5.5 Attributes

· Demonstrates equity, transparency and integrity with high personal and organisational ethical standards; is fair, honest and trustworthy with respect for confidentiality; inspires and builds trust and respect.

· Respectful of diversity; sensitive towards others; open and understanding toward other people’s cultures, values, autonomy, and faiths; demonstrates compassion and empathy; is courteous to others with respect for their background, religion, gender and age

· Committed to acting ethically and upholding safeguarding standards towards all staff, volunteers, and beneficiaries of the organisation.

5.6 Behaviours

· Communicates clearly and concisely, individually and across a broad scope of stakeholders and communities; expresses complex ideas and concepts in simple terms; listens to the views of others; changes communication styles to meet individual and audience needs; encourages dialogue and effective communication by others.

· Builds, maintains and deepens constructive and effective relationships with stakeholders, changes approach to achieve desired results if required.

· Has a customer focused approach, is flexible and always puts the good of others at the centre of decision making; optimises the culture of volunteerism and respect for others and is dedicated to AKF’s purpose and fulfilling the mission.

· Is a supportive team player, collaborates creating a culture of knowledge sharing and team learning. Is proactive in teamwork.

· Inspires self and others to greater performance, professional standards and results; likes to get things done; accepts new challenges and opportunities to enable self-reliance and achievement of full potential; gives and receives timely balanced feedback.

· Acknowledges creativity; adapts established methods for new uses; is focused on improving systems and processes; open to change; analyses, synthesises and challenges conventional thinking.

· Enterprising attitude that is quick to search out alternative solutions to needs or problems; creates and participates in communities of practice to establish networks of problem solving and organisational learning.

· Drives commitment to delivering high quality results with cost-effective use of resources; sets appropriate deliverables and uses innovative working methods to develop capacity, capability and a sustainable environment; has a clear vision of outcome and communicates this to inspire resources.

6. KEY RELATIONSHIPS

Internal Relationships

· AKC Events

· AKC IT

· AKC Gallery

· IIS

· AKU-ISMC

External Relationships

· Suppliers

· Kings Cross Estate

Retail Advert

Permanent

37 hours a week to include Sundays and Bank Holidays

£27,820.80 per annum

Location: Surbiton

Benefits include but not limited to:

-Enhanced maternity/paternity leave

-We match up to 8% pension

-Free counselling service

-Opportunities to develop and widen your skills

-2 days of paid volunteering time per annum to support another part of the organisation

About us:The Children's Society has been helping children and young people in this country for over 140 years. We deliver essential local services that provide safe, trusted support to children and young people during times of significant need.

We run over 100 retail shops covering the whole of the UK - every one of these shops play a vital role in our mission to providing support to children and young adults. Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.

About the role:This role sits within our Retail Domain, which transforms donated goods into vital income to support young people across the UK. You'll play a key part in our Surbiton shop, leading a team to deliver excellent customer service, community engagement, and income generation. As part of this role, you will be required to follow a shift of 37 hours per week.

We're looking for a passionate and motivated Shop Manager with the ability to lead people, grow a volunteer team and drive shop profits, driving improvements that strengthen the shop's performance and community impact.

Key Skills and Competencies:

The required skills and competencies for this role are:

-Retail or similar people management experience

-Commercial awareness to drive and deliver sales

-Positivity and resilience

-Demonstrable experience of successfully leading, developing and motivating a team

-Experience of managing to an income and expenditure budget

-Good IT skills

It would also be an advantage if you have any of the following skills and competencies:

-Full driving licence and access to a vehicle

-Experience of managing a team of volunteers

-Experience of the charity retail sector

Closing date: Midnight on Friday 25th September 2026.

Interviews: Date to be confirmed.

The Children's Society is committed to safeguarding and protection of the children and young people we work with. As such, our safer recruitment process includes a Basic or Enhanced DBS check, 2 years of references, and additional vetting checks relevant to the role. We have a comprehensive range of policies and procedures in place to promote safeguarding and safer working practices across all areas of our organisation.In support of our commitment to diversity and inclusion, shortlisting is carried out on an anonymised basis. Personal details are hidden from the shortlisting panel, and candidates are referenced by a candidate number only. As part of this process, we ask that your CV is anonymised before submission - this means removing personal information such as your name, contact details, age, and any other identifying details.

AI tools can support your application but only when used appropriately. You're welcome to use them to improve clarity, structure, and research. However, overuse or misuse (e.g. inventing experience or using AI during assessments) may lead to rejection at any stage. We want to hear the real you - authenticity matters.

Harris Hill is delighted to be working with a growing philanthropic organisation to recruit a Collective Fund Manager.

Salary: From £50,000 per annum
Location: Marylebone, London – hybrid (3 days office-based, 2 days WFH)

This is an exciting opportunity for an experienced charity professional to lead and develop a growing Collective Fund service, combining client relationship management, operations, compliance, new business and team leadership.

You will:

• Manage a portfolio of Collective Fund clients and support colleagues with complex accounts and sensitive requirements.
• Lead the ongoing development and improvement of Collective Fund processes and systems.
• Assess prospective new business, including documentation, due diligence and suitability.
• Coordinate compliance, monitoring and annual Collective Fund reviews.
• Oversee income allocation, fees and relationships with external platforms.
• Ensure client reporting requirements are effectively managed.
• Work closely with the compliance team on relevant policies and governance.
• Manage and support team members, providing coaching, guidance and training.
• Contribute to the development of the wider Collective Fund service.

You will ideally have:

• Strong knowledge of the charity sector, grant-making and charitable governance.
• Experience in client relationship management, operations, programme management or charitable fund administration.
• Experience assessing projects, proposals or due diligence information.
• Excellent communication skills and confidence managing client relationships.
• Strong organisational, project management and problem-solving skills.
• Good financial and commercial awareness.
• Experience improving processes, systems or ways of working.
• Experience supervising, managing or developing colleagues.
• Excellent attention to detail and the ability to manage sensitive information.
• A proactive, collaborative and solutions-focused approach.

For more information, please submit your CV.

Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

If you have spent years in the creative industries building capital and are looking for somewhere to bring that expertise to bear, this is a route into the NGO world that does not ask you to leave your sector behind.

This role is for someone working anywhere across the creative industries - music, film, art, gaming, sport, literature - who wants to put their skills and connections to work for the planet, and to develop a specialism at the intersection of culture and environmental advocacy.

The legal work is at the centre of what ClientEarth does. The cultural work builds the understanding, the pressure and the relationships that help it land. This role sits in that space.

There is real ownership here: your own projects, your own relationships, your own contributions.  The work will regularly take you to events, evenings, industry forums and there is a generous time off in lieu policy to reflect that. Office attendance in our London office is 20% of the month.

Full time preferred but we may consider 4 days a week, with salary adjusted on a pro rata basis.

Important dates to note:

• Deadline to submit an initial application: 27th of September
• If your profile passes initial screening, you will be asked to submit additional information in the form of three additional questions. 
• The deadline to submit your answers is the 29th of September
• If we do not receive a response to these questions by the deadline we will assume you are no longer interested in the role. 
• Interviews will take place on the 17th, 19th and 20th of October.

Please also review the "Our Hiring Process" section at the bottom of this advert to learn more about the stages involved for this specific role. 

Key Responsibilities

• Identify and develop a broad portfolio of cultural relationships and supporters across music, arts, film, TV, gaming, literature, books and sport, drawing on your own network and ClientEarth's existing relationships, working in close collaboration with the team lead
• Project manage the Music & Culture team's contribution to major international advocacy and campaigning moments across the year (e.g. COP, Climate Week NYC, London Climate Action Week, individual and innovative campaigning moments around case launches and similar)
• Collaborate with colleagues across the organisation to identify how cultural engagement, partnerships and influential voices can help advance advocacy, communications, fundraising and programme objectives, agreeing priorities with the team lead.
• Represent ClientEarth in discussions with senior cultural leaders, talent representatives, institutions and strategic partners, consulting the team lead before significant negotiations or commitments and exercising judgement and diplomacy in managing sensitive stakeholder relationships

See the job description for a full list of duties for this role.

Skills, Knowledge & Expertise

• A career background in the creative industries with your own established network and contacts in the sector
• Strong written communication skills: experience producing clear, compelling copy for a range of audiences and formats, whether internal reports, external communications, brochures, proposals or editorial content
• Proven track record of building and managing relationships with senior or influential figures in the creative industries
• An understanding of how creative industries work from the inside and knowing how to make the right people feel this organisation is worth their time

See the job description for a full list of requirements for this role.

Job Benefits

Flexible working:  We are proud to be a Flexa accredited Employer. Visit our Flexa Employer page for more information on our approach to flexible working. Our flexible working policy allows our people the choice to decide to work from home/another location in the country where their contract of employment is issued for 80% of their month, with the other 20% of their month being office-based. See our benefits page for more: Benefits | ClientEarth Careers as well as our flexible working FAQ.
 

ClientEarth values diversity and inclusion and the benefits this brings. We aim to appoint the most suitable candidate at all times and welcome applications from people from all different backgrounds. See our Equity, Diversity and Inclusion (EDI) at ClientEarth | ClientEarth journey page for more.

Please note that ClientEarth is only able to employ those who have the pre-existing legal right to work in the UK.
 

ClientEarth is not a law firm and does not provide legal advice or legal services to third parties.

Internet Matters

Internet Matters is a not-for-profit committed to keeping children safe online. We are one of the leading online safety organisations in the UK, working with major global brands including founding members BT/EE, Sky and Virgin Media O2 as well as partners such as TikTok, Samsung and Roblox.

We’re here to offer the best advice and information available to help parents, carers and professionals engage in the online lives of children and young people, empowering them to manage the risks they may face online.

We conduct regular research on families’ online experiences and use these insights to influence policymakers, regulators and government, helping to drive positive outcomes for children’s online safety and media literacy.

We exist to:

• Give parents and teachers the advice and support they need to help all children embrace the internet with confidence, and to protect them from online harms.
• Build understanding and raise awareness of families’ online experiences through research, campaigns, events and partnerships, helping children and young people to be happy, healthy and safe online.
• Ensure the views of parents and children are consistently heard by industry, policymakers and government.

Our website hosts comprehensive advice, information and practical tips & tools for parents, alongside our research and insights.

About the role

It is an exciting time to be working in children’s online safety. New measures restricting popular social media platforms’ access to children, alongside existing requirements under the Online Safety Act, are reshaping the role of technology companies in keeping children safe online. At the same time, curriculum reform, votes at 16 and the Government’s mission to halve violence against women and girls (VAWG) create real opportunities to shape online safety and media literacy policy, and improve outcomes for children and young people.

Yet the challenges families face online are evolving at pace, from mis- and disinformation to the rapid adoption of AI. There is cross-party consensus on the importance of tackling these issues, and now is the moment to harness this momentum to drive lasting change for children.

Against this backdrop, Internet Matters is recruiting a Policy and Public Affairs Manager to help ensure online safety policy works in practice and improves outcomes for families. This wide-ranging role will include:

• Stakeholder engagement, public affairs and influencing, including maintaining and developing a network of contacts across Government, Parliament, regulators, civil society and industry. Identifying opportunities to push forward our agenda with decision-makers, including through convening meetings and events and actively contributing to events held by others. 
• Supporting the development of Internet Matters’ policy positions, ensuring they are underpinned by the latest research and informed by the sector and political landscape. Key policy areas the role will lead on are media literacy, safeguarding girls online and supporting children with SEND online.
• Monitoring UK parliamentary business and proactively finding opportunities to influence.
• Writing policy outputs for a range of audiences including social copy, blogs, briefings, reports and responses to consultations and calls for evidence.
• Presenting and sharing policy and research in a range of settings, including at external meetings and events, tailoring messages to different audiences. 
• Acting as secretariat for Internet Matters’ Vulnerable User Working Group and Expert Advisory Panel.
• Contributing your ideas to team discussions about the overarching strategy for our policy and research work.

This role sits within the Policy and Research team and a core aspect of the role will be the ability to shape research and insights for policy and sector audiences. You will also support with the analysis of research in relation to policy related tasks.

About you

The successful candidate will have professional experience of working in policy, public affairs or a closely related field. They may have gained this experience from another charity/not-for-profit, a regulator, government, parliament or industry. Although not required, experience of one of the following sector or policy areas would be an advantage: tech, online safety, education, tech-facilitated VAWG or SEND.

We are particularly keen to hear from candidates that have experience writing outputs for a range of audiences and translating primary research into engaging policy insights. You will also have experience building and maintaining relationships with sector, policy and parliamentary stakeholders.

The ideal candidate will have a strong eye for detail and take pride in producing high-quality work. We are seeking someone excited by the opportunity of working in a small organisation, where everyone lends a hand to deliver key priorities, and where you can contribute actively to our wider thinking and strategy.

Please see the attached job description for skills, knowledge and experience.

Further details, including how to apply, can be found in the attached job description.