Support service manager jobs
We’re currently looking to welcome a new Communications and Campaigns Officer to join our team at the Society of Authors (SoA) which is the UK's largest trade union for all types of writers, illustrators and literary translators. We’ve been advising authors and speaking out for the profession since 1884.
Role overview
To support and deliver the internal and external communications and campaigns with the goal of enhancing the SoA’s profile, engage stakeholders, and promote key initiatives. The successful candidate will have at least two years’ experience in content creation, media and policy monitoring, digital marketing, and multimedia communications across a range of channels, including newsletters and social media. Objectives • Help to ensure consistent, high-quality communications and campaigns across all channels. • Provide support for brand visibility and audience engagement through digital marketing. • Provide support for delivering content via The Author magazine and outgoing mailers. • Support organisational campaigns, events, and key initiatives. • Monitor media coverage and policy developments, and evaluates website and communications performance.
Key responsibilities
• Media monitoring and reporting: monitor media for relevant coverage and compile regular media reports and summaries, maintaining media contact lists and databases.
• The Author magazine and mailers: liaise with The Author magazine production team, contributors and internal departments, support with the production schedules and deadlines. Oversee the administration and invoicing for The Author advertising and subscribers. Support with distribution and performance tracking (e.g. open rates, click through rates). Provide support for development of membership mailouts including proofing.
• Digital marketing and social media: contribute to the development of digital marketing campaigns across platforms – create and schedule engaging content, monitor engagement metrics and optimise content performance.
• Design and visual communication: produce basic graphics for digital and print (e.g. social posts, newsletters, flyers, banners). Support with the layout and visual design of newsletters and publications. Work with approved templates and design tools (e.g. Canva, Adobe suite basics).
• Video and multimedia production: create and edit short-form video content for social media, newsletters, and website. Support with the filming of events, interviews, or promotional material for SoA events and campaigns. Add captions, branding, and basic effects to videos.
• Event promotion: support the Events and Engagement team with the communications and digital marketing plans for events, supporting with the creation of promotional materials (digital and print), proof events copy, ensure visibility of promotion on our website.
• Website: contribute to the content management of the SoA and Human Authored websites, updating content and posts as needed.
Role specification
Essential skills and competencies
• Two years’ experience creating engaging digital content for different audiences
• Good graphic design skills
• Strong written and verbal communication skills
• Social media management and content planning experience
• Media monitoring and reporting experience
• Familiarity with email marketing platforms (e.g. Mailchimp, Campaign Monitor or similar)
• Experience with social media platforms (e.g. TikTok, Instagram, LinkedIn)
• Experience with design tools (e.g. Canva, Adobe InDesign/Photoshop basics)
• Video filming and editing skills (e.g. Premiere Pro, CapCut, or similar)
• Use of scheduling and analytics tools (e.g. Hootsuite, Buffer, Google Analytics)
Desirable skills
• Experience working for a membership/not-for-profit organisation
• Experience managing publications or organisational magazines
• Understanding of branding and communications strategy
• Photography skills
• Knowledge of Search Engine Optimisation and digital content optimisation
• Experience with audience segmentation and database systems
What we offer
As a progressive and ethical not-for-profit organisation, we offer a range of benefits to support your physical, mental, and financial wellbeing.
We are a London Living Wage and a Disability Confident – Committed employer.
Benefits include:
• Competitive salary
• Cycle-to-work scheme.
• Death-in-service benefit (8 x salary)
• Employee assistance programme
• Flexible, hybrid working practices.
• Family-friendly, disability-confident inclusive culture
• Generous annual leave, including all bank holidays.
• Salary exchange pension scheme
• Interest-free annual travel card loan
• *Office closure over Christmas
• Private healthcare
*Colleagues can work over the Christmas period, although the building is closed. For those who wish to take additional time off, colleagues take these days from their annual leave allowance.
Flexible Working
As an employer, we nurture a working environment in which staff can grow and develop. We recognise the value of flexibility in the way we work with a positive culture of hybrid working practices.
Inclusion
Inclusion, diversity, and representation are at the core of our values, and we work to tackle structural discrimination and prejudice. Part of this commitment means that we are looking to increase diversity in our 3 organisation at all levels. We strongly encourage applications from a broad range of social, cultural, educational, and underrepresented backgrounds.
To apply, please send your CV and a personal statement as a single document (max. 3 x A4
pages)
Empowering authors since 1884. We have been advising individuals and speaking out for the profession for more than a century.
This is an exciting opportunity to join the Education team in the Diocese of Chester in managing the DBE’s financial operations and overseeing its legal work and schools’ capital projects.
The Finance and Operations Officer is a key member of the Diocesan Education team, responsible for the financial management and operations of the company. This also incorporates overseeing legal matters, liaising with the DBE’s lawyers, and working with our partner company on school capital projects.
The role offers hybrid working that includes working from Church House at Daresbury Park, Warrington (at least three days a week). This is a full-time position, although part-time may be considered for the right candidate.
The job description, person specification and application form can be downloaded from the Diocesan website: please see website address in the attached documents or via the apply/redirect to recruiter button.
If you wish to have an informal conversation about this role, please contact Susan Kemp, PA to the Director of Education - contact details in the attached documents or via the apply/redirect to recruiter button.
Completed application forms should be returned by email - contact details in the attached documents or via the apply/redirect to recruiter button.
Closing date: 16th September 2026
Interviews: 28th September 2026
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Cynthia Spencer
Cynthia Spencer Hospice provides specialist palliative and end-of-life care for people living with life-limiting illnesses across West Northamptonshire, as well as vital support for their families. Cynthia Spencer Hospice Charity works alongside the Hospice to raise the additional funds needed to help sustain and develop these essential services. We are on an ambitious journey to grow our income, strengthen our relationships across the community and ensure specialist hospice care is available for everyone who needs it, now and in the future.
About the Role
We have an exciting opportunity for an Events Fundraiser to join our growing Income Generation & Communications team and support the delivery of fundraising events that make a real difference to local people and their families.
Reporting to the Community & Events Fundraiser Lead, you will play a key role in organising and delivering a range of fundraising and challenge events, helping to maximise income, recruit participants and provide excellent supporter experiences. You will combine strong event organisation and project management with a clear focus on fundraising, ensuring our events are delivered safely, professionally and cost-effectively while encouraging participants to develop a longer-term relationship with Cynthia Spencer Hospice.
You will work with volunteers, participants, suppliers and colleagues to ensure events are delivered successfully while building strong relationships with supporters and acting as an ambassador for Cynthia Spencer Hospice.
Duties and Key responsibilities
- Support the Community & Events Fundraiser Lead in delivering the Events Fundraising Strategy and contribute to annual income and activity planning.
- Coordinate and deliver an agreed portfolio within the annual fundraising events programme, working towards agreed income, participation and activity targets.
- Identify, research and recommend opportunities to develop and diversify the Hospice’s fundraising and challenge event portfolio.
- Create and manage detailed project plans, event schedules, timelines and critical delivery milestones.
- Work with the Community & Events Fundraiser Lead to plan and deliver flagship fundraising events such as the Twilight Walk and Colour Run, taking operational responsibility for agreed events within the programme.
- Coordinate event logistics including venues, suppliers, contractors, equipment and other operational requirements, ensuring events are delivered on time and within agreed budgets.
- Develop and grow the Hospice challenge events programme, researching new opportunities and managing relationships with relevant third-party event providers.
- Recruit, engage and support event and challenge participants, providing fundraising advice, resources and encouragement to help maximise their fundraising.
- Develop strong participant stewardship and communications, ensuring supporters receive timely recognition and thanks and encouraging repeat participation and longer-term engagement.
- Identify opportunities to maximise event income and return on investment through participant fundraising, additional income opportunities and effective cost management.
- Recruit and coordinate volunteers required to support fundraising events, including rotas, briefings and appropriate event-day support.
- Work closely with the Marketing Team to promote events, support participant recruitment campaigns and develop effective event communications and content.
- Monitor event budgets, income and expenditure and regularly report performance against agreed income and participation targets.
- Complete post-event evaluations, using participant feedback, financial results and performance information to make recommendations for future events.
- Complete appropriate risk assessments and ensure licences, permissions, insurance and event documentation are in place.
- Ensure events comply with relevant legislation, health and safety requirements, the Code of Fundraising Practice and Hospice policies.
- Maintain accurate participant and supporter records on the fundraising CRM and ensure information is recorded in accordance with GDPR requirements.
- Work collaboratively across the Income Generation & Communications team and support wider fundraising activity where required.
About You
- Experience & Knowledge
- Experience of successfully organising and delivering events or complex projects from initial planning through to delivery and evaluation.
- Experience of managing budgets and working towards financial or other measurable targets.
- Experience of coordinating suppliers, contractors, stakeholders or volunteers.
- Experience of managing multiple projects or events simultaneously.
- Fundraising event or challenge event experience would be advantageous.
- Experience of working within the charity or not-for-profit sector would be desirable.
- Knowledge of event health and safety, risk assessment and compliance requirements would be advantageous.
- Experience of using CRM/database systems would be desirable.
Skills & Attributes
- Strong project-management, organisational and planning skills.
- Excellent communication and interpersonal skills.
- Ability to manage multiple priorities, deadlines and changing demands.
- Proactive, practical and solutions-focused, with the ability to remain calm under pressure.
- Commercially aware, with an understanding of the importance of income generation, cost control and return on investment.
- Able to build positive relationships with participants, volunteers, suppliers and colleagues.
- Strong attention to detail and a commitment to delivering high-quality supporter experiences.
- Good IT skills, including Microsoft Office and CRM/database systems.
- Willing and able to work flexibly, including evenings and weekends as required.
- Full UK driving licence and access to a vehicle.
General Responsibilities
The postholder will:
- Work within and promote the Charity’s values, policies and procedures.
- Maintain confidentiality and comply with data protection requirements.
- Take responsibility for their own professional development.
- Attend relevant meetings, training and Charity activities.
- Work collaboratively with colleagues and contribute positively to the wider organisation.
- Undertake any other reasonable duties appropriate to the level and responsibilities of the post.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is an exciting opportunity for someone with excellent administrative skills who enjoys working in a varied role, providing outstanding customer service and ensuring the smooth day-to-day running of our organisation. Working from home, you will play a key role in supporting our training programmes, maintaining accurate records and delivering efficient administrative support to colleagues, facilitators and trainees.
To be successful in this role, you must be based in Stoke on Trent and be comfortable working independently while remaining connected with a remote team.
As part of the role, you will respond to telephone and email enquiries in a professional, friendly manner, enrol trainees onto facilitator training programmes, maintain accurate records using our CRM systems, process orders received through our online shop, generate certificates for newly qualified facilitators and arrange their distribution, prepare and post meeting and training packs, organise and take minutes of meetings, manage diaries, provide accurate administrative support across the organisation, and assist with a range of general administrative duties as required. No two days are the same, so we’re looking for someone who enjoys variety and takes pride in delivering high-quality work.
We are looking for someone who has previous experience in an administrative or team support role, along with experience of providing excellent customer service by telephone and email. You should have experience maintaining accurate records and handling confidential information, as well as using CRM or database systems. Strong written and verbal communication skills are essential, along with excellent organisational skills and the ability to prioritise workload effectively. You will need to demonstrate a high level of accuracy and attention to detail, a good working knowledge of Microsoft Office applications, and the ability to work independently while managing competing priorities.
We are also looking for someone with a friendly, professional and approachable manner, a proactive, flexible and positive attitude. An individual who holds compassion for the sector we work in and who can correspond in all manners in a sensitive way using non-stigmatising language and with a high degree of discretion. Whilst the whole team get together in person for residential development days 3 times per year you must be able to enjoy working from home the majority of the time. A reliable home working environment with a stable internet connection is also essential, as is residence within Stoke on Trent.
What we offer includes home-based working, a laptop and mobile phone provided, a supportive and friendly team environment, a varied and rewarding role where you can make a real contribution, and opportunities to develop your skills and experience.
Empowering people to self-manage any type of addictive behaviour through evidence-based mutual aid meetings both in the community and within services.
The client requests no contact from agencies or media sales.
We are looking for a resilient and dedicated people to join our new specialist high risk domestic abuse service as Independent Domestic Violence Advocate's (IDVA).
The roles is full time, working a hybrid with two days per week expected to work from our centrally located office in Boscombe. Due to the nature of the role, the successful applicants would be expected to travel regularly across the Dorset county.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Welcome Bonus: £500 on successful completion of probation period.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the Role
As a IDVA you will provide high quality support to victims of domestic violence and abuse. You will deliver and provide support in five key areas to support victims to:
- Feel safer
- Feel informed about their rights and the criminal justice system
- Feel listened to and heard
- Be able to implement healthy coping mechanisms
- Be connected with services who are available to help them
Key Responsibilities:
- You will provide appropriate non-therapeutic support to victims of domestic abuse via their preferred contact method.
- Undertake needs and risk assessments to develop tailored individual safety and support plans to address the specific needs of the victim.
- Use a bespoke case management system to maintain accurate and confidential record keeping and contribute to the collection of outcomes.
- Liaise with the police, social services, CPS, and other agencies on the client's behalf, with the client's consent maintaining confidentiality
- Provide information to victims to enable them to make informed choices about their future options. Ensuring that the voices, needs, rights and legal entitlements of older people are heard and understood by all individuals and organisations.
About You:
Ideally, you will hold an approved and accredited IDVA qualification (or you must be willing to work towards one)
You will need:
- A strong understanding of domestic abuse and violence and the impact this has on victims.
- Experience of working with victims of crime (preferably domestic abuse) including completing risk assessments and safety planning
- Experience of managing a caseload and keeping clear case management records.
- Experience of adapting communication styles to be able to effectively communicate.
- An understanding of trauma informed practice and how to implement this within your work
- A through understanding of the criminal justice system and the Victim's Code
- An understanding of confidentiality, safeguarding and other legal requirements
- Good IT skills including experience with working within bespoke case management systems and using Microsoft Office Packages.
- Organised and methodical approach to work with the ability to plan, prioritise and organise workload
This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Are you passionate about creating positive opportunities for children and young people? Do you enjoy organising activities, building partnerships and helping families access the support they need?
Refugee Action Kingston (RAK) is seeking a dedicated and highly organised Youth Activities and Enrichment Coordinator to join our award-winning Bright Futures Children and Young People's Programme.
In this rewarding role, you will plan and coordinate engaging and inclusive educational, recreational and enrichment activities that help refugee and asylum-seeking children and young people build confidence, develop skills, improve wellbeing and feel connected to their local community.
Location: We have offices in Kingston Upon Thames, greater London.
Hours: 14 hours per week – 2 days a week* (including paid half-hour lunch break).
Salary: £12,740 (FTE £31,850) for 2 years.
Leave: 26 days per annum Pro Rata plus bank holidays.
Starting Date October 2026.
Responsible to Head of Services/Family Support and Supplementary School Manager.
*The peak activity periods for this role happen during school half-terms, which means extra hours will be required during these times. In return, we offer full flexibility with Time Off in Lieu (TOIL), allowing you to reclaim your time outside of busy half-term periods. Afterschool club is currently on Wednesdays and you will be expected to attend in person until 6pm.
Purpose of the Role
The Youth Activities and Enrichment Coordinator will play a key role in planning, coordinating, delivering and monitoring educational, recreational and enrichment activities as part of our award-winning Bright Futures Children’s and Young People’s Programme. Working closely with the Head of Services/Family Support and Supplementary School Manager, Primary Teacher, external partners and volunteers, the post holder will ensure the provision of engaging, inclusive and memorable opportunities. In addition, they will support the delivery of RAK Bright Futures After School Club and Supplementary School and contribute to education-related casework for children and young people and monitoring and evaluation of all above activity.
All staff are expected to adhere to the Equal Opportunities Policy of RAK at all times.
Refugee Action Kingston (RAK) is a well-established charity dedicated to supporting refugees and people seeking asylum from anywhere in the world who find themselves in the Royal Borough of Kingston and neighbouring boroughs. Since its foundation in 1991, RAK has been the main provider of direct services to refugees and people seeking asylum as well as promoting refugee rights.
RAK aims to support refugees through the process from their initial reception in the borough through to final integration into the local community in order to enable them to live a fulfilling life and become accepted and active participants in our local communities. We achieve this by accomplishing a variety of outcomes for refugee and asylum-seeking families through delivering a holistic service including advice, information, counselling, education, training, and assistance to access mainstream services and employment opportunities to help them rebuild their lives.
What we can offer you
· Work in a highly respected organisation punching above its weight – providing quality support to around 1300 individuals and families a year.
· A friendly and supportive environment, with an experienced team of professional teachers, counsellors, solicitors and advisers working to quality standards.
· Flexible working.
· A committed community in South West London that supports RAK through volunteering, sharing information about our work, and donations.
· Generous annual leave.
· Paid 30 minute lunch break if working 6 or more hours per day.
Our values
- Empathy: we put ourselves in the shoes of those we work with.
- Enterprise: we are innovative and resourceful in our approach to supporting refugees and people seeking asylum.
- Empowerment: we strive to empower our clients, helping them achieve their aspirations.
Key Responsibilities
- Research, plan and coordinate holiday activities, trips and workshops that promote learning, wellbeing, community engagement and social inclusion.
- Develop and maintain relationships with activity providers, venues, schools, community organisations, cultural institutions and other partners to secure and coordinate activities, trips and enrichment opportunities.
- Manage invitations and registrations. Communicate with families regarding activities, permissions, travel arrangements and other relevant information.
- Organise the provision of lunches and refreshments through partnerships with local organisations and suppliers. Ensuring compliance with relevant food hygiene standards.
- Track project expenditure, process invoices, reconcile activity-related expenses, and maintain accurate budget records.
- Maintain records of attendance and activities. Administer questionnaires to monitor outcomes and obtain feedback to support evaluation and project reporting requirements.
- Take photos and prepare short commentary for social media whilst prioritising online safety of children and young people and ensuring all necessary permissions are in place.
- Deal sensitively with children, young people and families, identifying needs and making referrals to appropriate RAK services, external organisations and community opportunities.
- Keep up to date with local community activities and services and ensure youth activities notice boards are regularly updated.
- Promote the welfare and safety of children and young people at all times.
- Adhere to RAK’s safeguarding policies and procedures.
- Conduct appropriate risk assessments and ensure health and safety requirements are met for activities and trips.
- Ensure compliance with data protection and confidentiality requirements.
Support Duties
- Support the delivery of RAK’s After School Club and Supplementary School programmes.
- Provide support to the Head of Services/ Family Support and Supplementary School Manager and Primary Teacher with education-related enquiries and casework.
- Support and work alongside volunteers involved in the delivery of Bright Futures.
- Ensure client details and case records are accurate, confidential and recorded on the RAK database and other relevant platforms.
Other duties and shared responsibilities
- Attend team meetings, training and other activities required to support the successful delivery of the programme.
- Represent RAK professionally with partners, stakeholders and the wider community.
- Undertake any other duties reasonably required by the Head of Services/Family Support and Supplementary School Manager that are consistent with the nature of the role.
- Undertake other duties such as implementing cleanliness procedures, and assisting in fire practices.
- Implement Refugee Action Kingston’s Equal Opportunities, Confidentiality, Health and Safety and other policies in all areas of work.
Please note the duties outlined in this Job Description may be reviewed and amended from time to time.
Person specification
- Experience of organising activity and enrichment programmes and events for children and young people.
- Experience of working with children and young people at risk of violence or exploitation.
- Experience of managing administrative processes and maintaining accurate records.
- Experience of monitoring budgets and handling financial administration.
- Experience of working with volunteers.
- Digital proficiency – experience of working with database systems, Microsoft 365, Canva.
- Understanding of equality, diversity and inclusion.
- Strong communication and interpersonal skills.
- Ability to work effectively both independently and as part of a team.
- Ability to build positive relationships with children, young people, families and partner organisations.
- Ability and willingness to work flexibly.
- Available to work during school half term holidays.
- A commitment to the aims and objectives of Refugee Action Kingston and an understanding of the challenges faced by people seeking asylum and refugees in the UK.
Desirable criteria
- Spoken competency in one or more key client language groups.
- Lived or learned experience of the challenges faced by children and young people affected by displacement, disruption to education, youth violence or exploitation.
Our workplace
We want RAK to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thought. Our values are clearly set out in our strategy RAK Strategy 2023-28 which is available on our website.
RAK is an equal opportunities employer. We are committed to recruiting staff, trustees and volunteers who reflect the communities we serve and the wider community of London where we live and work. We particularly welcome applications from people: from Black, Asian and other minority-ethnic communities; refugee and migrant backgrounds; LGBTQ+ communities; with disabilities; and neurodiverse communities.
Asking for adjustments - RAK is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making changes for neurodiverse people, people with disabilities or long-term health conditions. If you would like us to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, please contact us.
RAK is obliged to comply with the Asylum and Immigration Act (1996), and this requires certain documents to be presented by candidates before an offer of employment can be made. If you are invited to interview, we will ask you to bring these documents with you. For jobs which involve, for example, working with, or having access to children and/or vulnerable adults and their records, we will require an Enhanced Disclosure from the Disclosure and Barring Service (DBS) and need to have information from you regarding any previous, existing, or pending convictions or cautions. This will form part of the recruitment process if you are successful after interview.
Interviews will take place w/c 21 September 2026.
Refugee Action Kingston exists to enable refugees and people who seek asylum to succeed as integrated members of the local community


The client requests no contact from agencies or media sales.
Job Title: Archivist
Contract – Fixed-Term (Until end of August 2029)
Hours – 17.5 hours per week year 1 (Monday to Friday) increasing to 21 hours years 2-3
Salary - £19,000 pro rata at 17.5 hour (£38,000 FTE)
Location – Coram Campus, 41 Brunswick Square, London WC1N 1AZ. (with national travel as required)
Speaking For Ourselves is an exciting new programme funded by the National Lottery Heritage Fund that will collect and share the history of the care-experienced campaigning movement since the 1970s. It was conceived within the care-experienced community, emerging from long-standing discussions about how poorly the history of the care-experienced campaigning movement has been recorded—and how easily its achievements risk being forgotten.
This important programme puts the voice of people with lived experience of care at the centre. The Speaking for Ourselves programme, delivered by Coram, is guided by a majority care-experienced Programme Board and aims to work with the wider care experienced community. The Programme Board has an advisory and representative role, to guide the successful delivery of the programme and make key decisions that shape its impact.
Speaking For Ourselves will:
- Collect, record, and digitise documents, photographs, letters, publications, and objects
- Conduct personal history interviews with people involved in campaigns and efforts for change
- Commission written pieces to fill gaps in the historical record
- Create a permanent digital archive
- Produce podcasts, a moveable display, a school’s module, and a toolkit for Children in Care Councils
- Deliver three national events (one per year)
- Engage care-experienced communities through workshops, open submissions, commissions, partnerships, and outreach
- Build a lasting resource for policymakers, educators, researchers, and future campaigners
About the role
This exciting role will be responsible for the creation of the physical and digital Archive of the Care-Experienced Campaigning Movement and work closely with the team to support the extensive use of archive materials and stories to support the creative audio elements of the programme. We are looking for an experienced and creative archivist with a keen interest in social history and experience of working on physical and digital archive projects, preferably including digitalisation/oral history to lead on this unique area of work.
The post holder will report to the Programme Manager, and will work with the programme team, Programme Board and Coram. The role will liaise closely with Coram’s Executive Office and external partners including the London Archives.
For more information about the main duties and responsibilities of this role please refer to the job description and person specification.
Coram understands that people with lived experience of the care system may face barriers to and in employment. Recognising that such experience could be an asset to this programme (and may bring valuable skills, knowledge, insights and approaches directly relevant to the programme’s success), we particularly welcome and encourage applications from care-experienced individuals.
We guarantee an interview for care experienced applicants who meet the person specification.
To apply for this role, please click on the 'apply now' button below to complete the application.
Closing date: 8th September 2026
Proposed interview date: 16th September 2026 on the Coram Campus, London WC1
We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.
Registered Charity No. 312278.
Coram changes lives, laws and systems to create better chances for children, now and forever.
The client requests no contact from agencies or media sales.
An exciting opportunity has arisen for a House Coordinator to join our Nursing and Quality Team. This role will require the successful candidate to be responsible for the day-to-day problem solving, acting as the central point of contact, and supporting the House Managers to ensure the smooth operation of the Houses.
Staff benefits include, shuttle bus, and more… Read more below
Role Requirements
As the House Coordinator, you will have direct contact with children and their families, often during challenging times. This role therefore requires a level of empathy and the ability to communicate effectively in emotionally charged situations, which is not typically expected of other administrative roles within the organisation.
With experience of working in a complex environment, across a large and diverse workforce, you will be exceptionally organised with a high-level of attention to detail. You will naturally possess excellent inter-personal skills, and an ability to consult and positively engage with key stakeholders across the organisation.
For more detail, please see the Duties and Responsibilities in the candidate briefing pack.
Interview Date: Week commencing 24th August 2026
PLEASE READ CAREFULLY – ‘How to Apply’
PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process.
AI Statement
We recognise the value of AI tools, particularly in supporting individuals who may benefit from assistance with writing. However, applications created mainly by AI can often appear generic and may not fully reflect an applicant’s, skills, knowledge, and experience.
We’d really like to hear from you so please use your own words and personal experiences when completing the application form to give us the best chance of understanding what you can bring to the role.
Strictly no agencies, please.
As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, Car Scheme (subject to eligibility), subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
As a charity organisation independent of the NHS, we do not follow Agenda for Change terms and conditions. Consequently, we are unable to take into account NHS incremental dates or continuous service for salary, annual leave, or related entitlements such as absence pay at the point of recruitment.
Rehabilitation of Offenders
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
The client requests no contact from agencies or media sales.
Here at the Royal British Legion, we are currently embarking on an exciting new phase with our Customer, Technology and Change directorate. Together this team, covering Technology, Data Protection, Business Planning and Change & Transformation, takes great pride in supporting across RBL with all things technology, security, digital, data, business planning, portfolio and project management, and change. It’s a great time to join as our organisation begins to drive our new 10-year strategy and ensures we are best able to continue to make a difference to our Armed Forces community now and for the future.
Based in our Change & Transformation team, the new Portfolio Performance Manager will turn complex project information into clear, meaningful insight, helping senior leaders make informed decisions and maximise delivery success.
Reporting to the new Head of Portfolio Assurance and Reporting, you will play a key role in providing a trusted, evidence based view of our change portfolio. You will bring together performance, financial, resource, risk, dependency and benefits information to create a clear picture of how our projects and programmes are performing.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
In this busy role, some key responsibilities will include:
- Leading the production of high quality portfolio reporting, ensuring information is accurate, timely and consistent
- Creating a single view of portfolio performance through effective data management, reporting and dashboards
- Analysing project and programme information to identify trends, risks, opportunities and emerging pressures
- Providing clear insights and recommendations that help leaders make informed decisions
- Supporting senior governance forums by delivering meaningful performance reporting and decision making information
- Working closely with Project and Change teams to improve reporting quality and strengthen portfolio visibility
- Line managing and supporting the development of a Portfolio Analyst
You will bring experience from a PMO, portfolio management, project controls, performance reporting or management information environment, along with a strong ability to interpret data and communicate what it means. You will be someone who enjoys analysing information, spotting trends, and translating data into practical insight that supports strategic decision making.
You will be contracted to your home address, and you will perform most of your work remotely there, with occasional travel (incl. for monthly team meetings).
Employee benefits include –
- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension scheme with employer contributions ranging from 6% to 14%, depending on length of service
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.
Interview Dates: Week commencing 7 Sep
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.
Help shape the future of an ambitious local charity
MRS Independent Living supports older people, disabled people and people experiencing mental health challenges to live independently, stay active and remain connected to their communities. We combine practical in-home support with innovative community-led projects that tackle inequalities and improve wellbeing.
We're looking for a Deputy Director who is excited by the opportunity to help lead this established local charity into its next chapter.
This is a role for someone who enjoys thinking strategically while also rolling up their sleeves to make things happen. You'll work alongside the Director to shape our future, develop new services, build partnerships and secure funding. You'll also be happy stepping into day-to-day operations when needed to support the team, maintain continuity and ensure our services are high quality and running smoothly.
Whether your background is primarily in fundraising and you're looking to broaden your operational leadership experience, or you've led services and want to develop your fundraising and strategic skills, this role offers an excellent opportunity to build a well-rounded senior leadership career.
About the role
As Deputy Director you'll provide leadership across our community projects, helping us develop and deliver sustainable, high-quality services that make a real difference to our community.
You'll:
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Work with the Director and Board to shape organisational strategy and future development.
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Lead fundraising from trusts, foundations, corporate partners and other income sources.
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Oversee our community projects, ensuring they deliver expected outcomes.
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Support, coach and develop project staff and volunteers.
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Build strong partnerships across the voluntary, health and public sectors.
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Lead monitoring, evaluation and reporting to demonstrate our impact.
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Deputise for the Director when required.
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Take a practical, hands-on approach - providing operational support wherever it's needed.
We're looking for someone who has:
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Experience in fundraising, service management or both, ideally within the charity and voluntary sector.
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Ideas to develop and grow our community work, and the confidence and project management skills to operationalise them.
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Strong leadership skills and the ability to motivate and support others.
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Excellent relationship and partnership-building skills.
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A collaborative, adaptable approach with the confidence to switch between strategic thinking and practical delivery.
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A commitment to co-production, equity and user-led approaches.
Why join us?
This is a rare opportunity to help shape the future of a respected local charity while developing your own senior leadership experience.
You'll join a small, supportive team where your ideas will influence organisational strategy, new services and long-term sustainability. No two days are the same, and you'll have the opportunity to work across fundraising, operations, partnerships, governance and organisational development—making this an ideal stepping stone towards a Director or CEO role.
If you're looking for a leadership role where you can make a tangible difference to people's lives while broadening your skills and experience, we'd love to hear from you.
Our staff benefits include:
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Flexible and hybrid working
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Generous holiday allowance of 28 days (pro rata) per year plus bank holidays, rising to 29 days after one years’ service
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Enhanced sick leave and pay
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Enhanced family leave and pay
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Ongoing opportunities for learning and professional development
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Employer pension contributions of 4%
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Life assurance cover equivalent to one year’s annual salary for members of our workplace pension scheme
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Major Donor Fundraising Manager
These are ambitious times for the Charity and we now have an exciting opportunity for a proactive and professional individual with outstanding relationship building and influencing skills to join the dedicated Fundraising Department.
Position: Major Donor/Gifts Manager
Location: East Devon, an Area of Outstanding Natural Beauty/Hybrid (site attendance currently estimated to be one day per week, flexible working patterns considered, where required)
Hours: Full-time, 35 hours per week, 08.30-16.30, Monday-Friday
Salary: £41,200 per annum
Contract: Permanent
Closing Date: Wednesday 26 August 2026.. Please note this role may close earlier than advertised so apply as soon as possible.
About the Role
As Major Gifts Manager, you will drive the development and delivery of the Major Gifts programme in line with agreed annual targets and the wider Fundraising Strategy. Working closely with the Head of Major Gifts, you will continuously evolve and strengthen the approach, ensuring a highly joined-up,
donor-centred model across the organisation, focusing on deepening high-value relationships,
increasing sustainable income, and building a strong, forward-looking pipeline of support.
Your principal duties and responsibilities will include:
- Inputting into and delivering the Major Gifts Strategy and improving the Major Gift portfolio and performance.
- Delivering and reporting on agreed projects, fundraising targets and KPIs.
- Proactively identifying and delivering new fundraising donors and income growth opportunities within Major Gifts.
- Leading on selected donor cultivation and stewardship projects to support sustainable income growth in Major Gifts, including events and other opportunities;
- Personally securing, managing and stewarding a portfolio of active Mid-Value, Major Donors and Charitable Trusts, forging and maintaining strong and enduring relationships.
- Supporting and growing the Major Gifts cultivation programme and pipeline to grow funders’ understanding of the diversity of the charity’s work.
- Being agile to changing market conditions and trends and working with the Head of Major Gifts to relay this into cultivation and stewardship.
About You
We are looking for someone with experience of managing, developing, and delivering major gifts programmes, including trust and foundation income.
You will have:
- Proven ability to cultivate and secure new major gifts, alongside building and managing a robust future pipeline.
- Extensive experience of building and stewarding effective relationships with high-net-worth and ultra-high-net-worth individuals, charitable trusts, and major donors.
- A well-developed understanding of monitoring, evaluation, and performance analysis to inform decision-making.
- Excellent communication and negotiation skills, with the ability to engage clearly, confidently, and diplomatically with a range of stakeholders
- Strong track record of consistently meeting or exceeding personal fundraising targets.
- Advanced influencing skills, with the ability to deliver objectives through collaboration with internal and external stakeholders at all levels
Benefits include:
- Competitive pension.
- Life assurance – 2 x annual salary
- 31 days holiday (including Bank holidays), rising to 34 will each full year of service.
- Wellbeing team.
- Recorded Pilates and Yoga classes.
- Long service awards.
- Healthshield plan
- Free parking.
- Life assurance.
- Subsidised restaurant and shop.
About the Organisation
Join one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.
The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.
You may also have experience in areas such as Major Donor, Major Gifts, Philanthropy, Major Donor Fundraiser, Major Gifts Fundraiser, Philanthropy Fundraiser, Major Donor Fundraising Manager, Major Gifts Fundraising Manager, Philanthropy Fundraising Manager, Major Donor Fundraising, Major Gifts Fundraising, Philanthropy Fundraising.
Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP
We’re looking for an experienced debt adviser who wants to lead practice, develop colleagues, influence service delivery, and make a lasting difference for people facing financial hardship.
This is a senior, hands-on role that combines expert debt advice with practice leadership. As our lead debt specialist, you will manage a complex caseload while driving quality, supporting adviser development and helping shape the future of debt advice within a trusted local charity.
Working closely with colleagues and partners, you will influence service development and ensure that clients receive high-quality, compliant and person-centred support.
If you're an experienced debt adviser ready to influence practice, support colleagues and make a real difference in your community, we'd love to hear from you!
The client requests no contact from agencies or media sales.
Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress? If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.
Crisis Café / Helpline Support Worker
Reference: 374
Responsible to: Crisis Cafe/Helpline Coordinator
Contract: Permanent
Hours: 22.5hrs (3 evenings) or 30hrs (4 evenings)
Work Pattern: 17:30 – 01:30, working across a 7-day flexible rota including some weekends
Salary: £26,000, increased to £26,775 following successful probation (pro-rata for part-time)
Working base: Stevenage - expectation to travel across all Cafe sites where necessary (Watford, Stevenage, Ware and Hatfield)
About the Role
To be a key member of the staff team delivering the Nightlight Mental Health Crisis Services. Taking part in a rota covering 7 days per week, ensuring the delivery of high-quality crisis support, and instilling Hertfordshire Mind Network’s values throughout the Crisis Cafe/Helpline services. Working closely with other staff such as the Service Manager, Team Leads, Coordinators, Support Workers and volunteers in order to ensure services are of the highest quality and to support the continued growth and development of the service.
About the Service
Hertfordshire Mind Network’s Nightlight Service (Cafés, Helpline, 24/7 Crisis House, A&E Liaison service and Daylight provision) is proud to provide urgent support, crisis intervention, and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways.
We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our Helpline, Cafes and 24/7 Crisis House. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary. As a member of our diverse team, you will work closely with service users in crisis, by using a person-centred approach to ensure that everyone is supported with dignity and respect. By honouring the individual experience of each service user, we are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery.
The objectives of Hertfordshire Mind Network’s (HMN) Nightlight Mental Health Crisis Services are:
- To improve the mental and emotional wellbeing of people experiencing a mental health crisis in Hertfordshire.
- To provide 24/7 support for individuals experiencing a mental health crisis.
- To increase early access to help for people experiencing a mental health crisis in Hertfordshire, by providing a clear and effective pathway to other services provided by HMN and other third sector and statutory providers.
- To remain a source of independent support for all clients.
- To provide an alternative pathway to people in distress and crisis to support better outcomes and reduce the demand on statutory crisis services and emergency services.
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Closing date: 21st August 2026
Interview date: Early September, at Watford Wellbeing Centre
N.B: Please quote reference number 374 when completing your application for this role.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation.
In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.
No agencies please.
Volunteer Coordinator
We are seeking an organised and engaging Volunteer Coordinator to recruit, train and support volunteer hosts helping young people facing homelessness.
Join a supportive national team and play a key role in helping young people move towards a brighter future.
Position: Nightstop Volunteer Coordinator
Salary: £27,943 to £31,443 per annum
Location: National, supporting services across London, Greater Manchester and the North East
Hours: Full-time, 37.5 hours per week
Contract: Six-month fixed-term contract
Closing date: 16 August 2026
About the role
Nightstop provides safe, emergency accommodation for young people facing homelessness through a network of trained volunteer hosts.
As Nightstop Volunteer Coordinator, you will help grow and strengthen this vital network. You will attract new volunteers, guide them through safer recruitment and onboarding, and ensure existing hosts feel supported, informed and valued.
Key responsibilities include:
· Promoting volunteer opportunities through community networks, local organisations, events and online platforms
· Recruiting and onboarding volunteer hosts, including interviews, references, DBS checks and home assessments
· Assessing applicants’ suitability and contributing to recruitment decisions
· Delivering training, supervision and ongoing support
· Building strong relationships with volunteers to support engagement and retention
· Developing partnerships with voluntary and statutory organisations
· Representing Nightstop at meetings and community events
· Maintaining accurate volunteer and guest records
· Supporting monitoring, reporting, data collection and financial administration
· Sharing learning and helping to develop best practice across the Nightstop network
You will participate in an on-call rota and occasionally work outside normal office hours, including evenings and weekends.
About you
You will have experience of recruiting and supporting volunteers, along with an understanding of safer recruitment and safeguarding.
You will also bring:
· An understanding of homelessness and the challenges people experiencing it may face
· Excellent communication, presentation and relationship-building skills
· Confidence engaging communities, stakeholders and prospective volunteers
· Strong organisational and administrative abilities
· The ability to manage competing priorities and changing demands
· Experience working collaboratively with internal and external partners
· Confidence using databases, Google Workspace and Microsoft Office
· The ability to maintain appropriate professional boundaries
· A commitment to equality, diversity and inclusion
About Depaul UK
Depaul UK works to prevent homelessness and provide accommodation and support for marginalised young people. Established in 1989, the charity now delivers services across London, Greater Manchester and the North East, helping thousands of young people move towards safer and more positive futures.
Benefits include 26 days’ annual leave, increasing with service, flexible working options where suitable, tailored training, family-friendly policies, a pension with employer contributions of up to 7%, an Employee Assistance Programme, a cash health plan and retail, travel and wellbeing discounts.
Depaul UK is committed to fair and inclusive recruitment. The appropriate DBS check will be undertaken where required. A criminal record will not automatically prevent someone from being appointed.
Other roles you may have experience of could include: Volunteer Coordinator, Volunteer Recruitment Coordinator, Volunteer Engagement Officer, Volunteer Development Officer, Community Engagement Officer, Volunteer Manager, Volunteer Support Officer or Community Partnerships Officer.
Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.
#INDNFP
We're looking for a kind, compassionate and resilient Night Support Worker to join our Young people Social Care Service in Bracknell. No personal care or experience is required, just the right values.
£30,784.00 per annum, working 40 hours per week.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
* Free DBS
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
* Undertake key-working responsibilities for a caseload assigned by Management staff
* Meet customers regularly for support sessions, providing emotional and practical support
* Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
* Develop support plans with customers to identify their goals, ensuring a person centred approach, enabling the customer to establish positive change
* Support customers to take care of their living environment, providing emotional and
* practical support to ensure customers enjoy a high-quality accommodation
* Develop and maintain links with all key agencies and service providers in the local community
* Support customers to apply for benefits and manage their bills.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
* Enjoys social interaction and the company of others, join in local activities to encourage customer involvement
* Approachable and open to others
* Enjoy working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure
* their judgement
* Has a practical and logical mind and is naturally well organised
* Flexible in work roles
* Open to feedback and good insight into self development
* Thrives on change and enjoys dynamic diverse environments
* Is confident with high levels of self-esteem
* Is respectful, articulate and sensitive in style of communication
* Is essentially customer-focused and enjoys helping people
* Is motivated towards excellence and improvement of personal performance with a can do
* attitude
* Ability to cope positively with challenging and diverse behaviour
What you'll bring:
Essential
* Good Listening and Communication skills
* Good organisational skills § Ability to learn and develop within your role
* Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector
* Good standard of English and Maths
* Good standard of IT skills
Desirable
* Experience working in mental health customer group
* Experience of working within supported housing environment
* Experience of working as a support worker or similar role
* Experience of working with multi disciplinary teams
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full Job description









