Supporter development officer days jobs

PENNINE DOMESTIC ABUSE PARTNERSHIP

 

Role Profile  

JOB TITLE: Children and Young Person’s Worker

SALARY: £28-30k

RESPONSIBLE TO: Accommodation service manager  

PENSION: 6% Employer contribution

 

HEALTH BENEFITS: Cash plan health scheme, wellbeing assistance programme

HOURS: 37.5 hours per week

 

LEAVE: 30 days (inclusive of birthday) and 8 bank holidays

Flexible working hours according to the needs of the project.  Evening and weekend work as required.  Annual leave and time off in lieu to be taken at times to meet the requirements of the organisation and with the prior agreement of the Accommodation Manager.

The post is based within Pennine Domestic Abuse Partnership (PDAP) and is subject to an enhanced DBS check and safer recruitment processes.

 

N.B. The organisation refers to the Pennine Domestic Abuse Partnership.

 OVERALL OBJECTIVES

· Develop, deliver and implement a service for children and young people experiencing domestic abuse living in refuge accommodation.

· To work in partnership with mothers/carers to identify children and young people’s support needs and to ensure those needs are met.

· To work with respect and response to the cultural needs of children and families of ethnic minority backgrounds.

· Provide direct support to a caseload of children and young people experiencing or affected by domestic abuse, working with them to assess risk and support them with safety planning and recovery from abuse.

· Work closely with other PDAP C&YP workers to develop resources/ activities and therapeutic interventions for children and young people who have experienced DA. 

· Develop and implement clear pathways for this service with mothers/carers and our partners, schools and social care services and with our existing service users ensuring accessible routes to support for those that need it.

· Work with children and young people to support them to shape the service to best meet their needs.

· Provide one to one and group work practical and emotional support to children and young people who have/are experiencing domestic abuse ensuring all support is delivered safely.

· To advocate for children and young people with any other agencies who may be involved in their care such as schools, CSC, health etc.

· To complete verbal feedback and written reports to social care when required

· To implement and maintain standards of excellence throughout service delivery ensuring all client records are recorded in line with PDAP policies and procedures.

· To complete accurate daily and weekly online diary for internal calendar and employee accountability.

· To follow lone working safety policies and procedures

· To comply with confidentiality and Data Protection policies and procedures

· To educate and inform the public and other professionals by raising awareness of domestic abuse and ensuring client safety is central in multi-agency partnerships.

· To ensure the safeguarding of children and young people affected by domestic abuse accessing the service, liaising with and making referrals to CSC where appropriate.

· To participate in PDAP out of hours on call rota

 

PARTICULAR TASKS OF THE POSTHOLDER

Project Management and Service Delivery

· Always ensure quality standards, policies and procedures, and guidelines are fully adhered too, practiced and delivered throughout this service.

· Ensure that all service users are treated in a consistent, fair and empowering manner and to promote user participation in the development of the service.

· Ensure that the C&YP service is monitored and evaluated regularly with service users, partners, volunteers and PDAP staff. To identify areas of improvement and gaps in service delivery, develop and implement improvement plans.

· Develop the service, identify gaps in accessibility and put measures in place to ensure the programme is accessible to all, regardless of ethnicity, sexuality, gender, and all other protected characteristics.

· To liaise with other PDAP teams, and relevant external agencies to contribute fully to a multi-agency, joint approach way of working.

· To be fully conversant with all PDAP policies and procedures

· To ensure Health and Safety legislation is adhered to.

Organisational Development

· To participate in and support organisational policy development and implementation.

· To ensure that the views of clients and stakeholders are embedded into the work of PDAP and to take full account of these in the development of new services.

Internal and External Liaison and communication

· To promote PDAP ethos and values across the organisation

· To liaise with other agencies on behalf of the organisation, volunteers and service users and represent the wider complexities of those experiencing domestic abuse.

· To represent PDAP operationally where required, attending advisory groups and participating in local forum meetings with a view to influencing how stakeholders deal with domestic abuse and to publicise the C&YP service.

· To develop and maintain good positive working relationships and referral pathways with relevant agencies and professionals

· To attend and participate positively in relevant meetings, training, supervision and annual appraisals

 

Other

· To undertake other related duties required by your manager, the CEO and Board of Trustees

· To keep up to date with national and local government decisions, policy and agendas pertinent to domestic abuse and PDAP, implement this learning to develop services and enhance the work PDAP carry out, also disseminate learning, knowledge and awareness to colleagues

· To undertake all other reasonable tasks requested by the senior leadership team

· To take part in PDAP 24hr out of hours on-call rota

 

It is essential to the development of PDAP service delivery that the post holder can respond flexibly to changes in the requirements of this post.  This job description is therefore a guide and not an exhaustive list of all responsibilities the post holder may have over time.

 

 

 

Person Specification

 

Skills & Experience

 

Essential

 

Desirable

Experience of supporting children who have been impacted by domestic abuse

x

 

Experience working with children and young adults

x

 

Experience with providing service data reports

 

x

Liaising with child centred agencies

x

 

Experience of working with children with complex needs

x

 

IT proficiency, ability to learn new software programs, basic Microsoft experience

x

 

Qualification relevant to working with children and young people, such as level 3 and above

x

 

Ability to recognize signs of deteriorating mental health and initiate appropriate interventions to prevent crisis

x

 

Experience of carrying out risk assessments

x

 

Experience of working within health and safety principles, policies and procedures

x

 

Have excellent communication skills both verbal and in writing.

x

 

Can speak one or more of the community languages in Kirklees, Urdu and/or Punjabi

 

x

Experience working in partnership with other agencies such as social care, police, family support and schools

x

 

Personal Qualities

 

 

Be compassionate and empathetic

x

 

Act with integrity and respect when working with all clients, agencies, and individuals

x

 

Work flexibly as part of a team

x

 

Positive energy and commitment to the post

x

 

Commitment to the values, aims and objectives of PDAP

x

 

Knowledge

 

 

Excellent understanding of domestic abuse and VAWG

x

 

Understanding of trauma and how it impacts children and young people  

x

 

Understanding of the social needs and support required for children with multiple and complex needs

x

 

Understanding of safeguarding policies and procedures  

x

 

Knowledge and understanding of equity, diversity and inclusion

x

 

Understand the barriers for victims of domestic abuse in accessing support and how to address these.

x

 

Knowledge of development milestones

x

 

Other requirements

 

 

Subject to enhanced DBS check

x

 

Ability to work outside the normal office hours (as and when required), including occasional evening work

x

 

Full driving license and access to a car

x

 

 

Role Overview
The Talent Set is delighted to partner with this wonderful health charity on a fantastic Interim Head of Philanthropy role. This pivotal position involves leading a dynamic fundraising team, nurturing major donor relationships, and overseeing income streams to ensure continued growth. The role offers an exciting opportunity to make a meaningful impact within a renowned health charity for an initial 7 month contract.

Key Responsibilities

• Lead and support a team of four fundraising professionals, overseeing their work and development.
• Cultivate and steward relationships with major donors, securing gifts ranging from a few thousand to £300,000 annually.
• Manage and enhance engagement at key events
• Collaborate closely with senior colleagues, including the CEO and community teams, to maximise fundraising outcomes.
• Oversee pipelines for multiple income streams, ensuring targets are met or exceeded.
• Maintain hands-on involvement in fundraising activities, including representing the organisation at events and networking opportunities.
• Monitor and report on progress, providing updates to senior leadership to inform strategic decisions.

Person Specification

• Proven experience in philanthropy and major gift fundraising.
• Excellent relationship-building skills with the ability to engage and steward high-net-worth donors.
• Strong leadership qualities, capable of motivating and managing a team effectively.
• Comfortable working in a fast-paced environment with clear financial and strategic targets.
• Ability to work collaboratively across departments, maintaining a professional and approachable manner.
• Good organisational skills with attention to detail to manage multiple income streams.

What’s on Offer
Day rate: £197.63 per day PAYE + holiday pay

How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Grade: 2

Hours: Full time, 37.5 hours per week (flexible working considered)

Position type: Permanent

Responsible to: Head of Global Communications & PR

Direct reports: Communications & PR Officer

Location: Truro, Cornwall (Hybrid) or Remote (UK based) with some travel to Truro

ROLE PURPOSE:

This role works to raise awareness of the issues faced by people around the world who have lost their homes to disaster. It generates positive media coverage for ShelterBox, positioning us as experts in emergency shelter, as well as supporting fundraising with media engagement and PR activities. The role also works to ensure colleagues across the organisation can talk about our work accurately and consistently by producing key messaging about our international programmes.

WHO ARE WE LOOKING FOR?

ShelterBox is seeking an experienced, motivated and proactive communications professional with excellent attention to detail and line-management experience.

You will be skilled in writing a variety of materials - including press releases, statements, and Q&As, and in simplifying complex information. You will also understand the nuance of language, ensuring messaging reflects dignity, avoids harmful narratives and upholds humanitarian neutrality in sensitive contexts.

You will enjoy finding strong stories and ensuring they are told ethically. You will be experienced in creating news, working with the media and contributing to multiple projects at pace.

We are looking for someone with experience in crisis communications who can help protect and enhance our reputation by identifying potential issues early. You will also have experience delivering media interview training, building confidence in spokespeople, and supporting them through briefings and interviews.

You will have experience of line management. You will have experience of working with a direct report to develop their abilities and support them to be motivated and produce great work.

This is a great opportunity to be part of a dynamic fundraising and communications department, working together to achieve our mission of no one without shelter after disaster.

The role requires someone who can pivot priorities quickly when needed. When major disasters happen, our teams need to be able to flex very quickly to that focus.

MAIN ROLE AND RESPONSIBILITIES

This role works as part of a small and dynamic Communications & Digital team and has direct line management of our Comms & PR Officer. You will focus on gaining media coverage for our international programmes, understanding the issues and opportunities of our work and securing impactful media interviews. You will support our fundraising campaigns and events with media engagement.

You will work closely with the Head of Global Communications & Digital and colleagues across the Fundraising & Communications department to develop and deliver communications and media engagement activities supporting campaigns and driving awareness.  

The role line-manages a Communications & PR Officer. You will work with them to extend the output and reach of our comms and media work and support them to feel motivated and produce high-quality work.

This role also supports wider departments by producing centralised messaging to ensure colleagues talk about our work consistently and are aligned with our brand.  

You'll work with the wider communications and fundraising teams on integrated campaigns, ensuring key messaging is aligned and PR angles and risks are considered.

There may be occasional opportunities to travel to countries where ShelterBox works for media purposes. This travel is not mandatory. There will be regular travel to the Truro head office to support media interviews, deliver training, and participate in organisational collaboration days.

Flexibility with working hours sometimes required, especially during sudden-onset emergencies (TOIL available for additional hours).

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:

PR & Comms Lead 

• Manage a variety of communications and PR activities to raise awareness of the needs of people who have lost their homes to disaster.

• Produce a range of high-quality written materials for different audiences. 

• Develop strong working relationships with people across the organisation, including in our international programmes and fundraising teams.

• Take a proactive approach to media engagement and communications as our PR and communications subject-matter expert.
• Line manage the Comms & PR Officer, supporting them to prioritise their workload, ensuring they have clear goals, and are performing well.

Media Engagement 

• Maximise media opportunities for ShelterBox across national and regional, print, digital, and broadcast media. 

• Maintain a strong understanding of the media landscape and keep across relevant stories and trends.

• Work with colleagues to identify strong stories and create news angles.

• Prepare and use a variety of effective PR tools, including press releases, quotes, features, blogs and photo opportunities.

• Sell-in stories, respond to media enquiries, and secure interviews.

• Deliver interview training for colleagues.

• Prepare messaging and briefings for spokespeople for interviews and events. 

• Ensure plans are ready to roll-out when major disasters happen - including comms plans, media lists, trained spokespeople, quotes and other resources. 

• Identify, develop and maintain great relationships with external stakeholders, including journalists, PR agencies, and freelancers.

Communications 

• Produce high-quality written materials, including messaging, Q&As, and reports, ensuring consistency with brand and tone of voice.

• Work collaboratively with colleagues across social media, website, celebrity, brand, content, and fundraising) to deliver integrated campaigns.

• Support reputation management, lead crisis communications activities, and play an active role in the Crisis Management Team.

• Offer creative ideas and planning for communications campaigns. 

• Coordinate and, when required, manage external agencies and consultants.

• Evaluate PR and communications activity to measure success and improve future performance.
• Manage subscriptions and licences for communications tools, including media monitoring platforms, and liaise with procurement on tender processes when required.

Other Responsibilities

• Work as a member of our EDI team, ensuring EDI principles are included within our comms and media work.
• Undertake any other duties that are commensurate with the post.
• Carry out the duties of post in accordance with the ShelterBox's policies and procedures on Health and Safety and take responsibility for ensuring personal health and safety.

• Work flexibility, prioritise workload and work effectively as part of a team. 

Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We therefore encourage you to submit your application as soon as possible.

HEAD OF TRAINING AND IMPACT
Salary: £50,000–£55,000 (subject to experience)
Contract: Permanent
Working pattern: Full time, 9am–5pm, hybrid with minimum 3 days in the office, or on site at projects in prison, or in the community.
Location: Our Head Office is in Herne Hill, SE24 London
Applications will be reviewed on a rolling basis, so early applications are encouraged. The closing date is Friday 3 April at 09:00am.

ABOUT THE CLINK CHARITY

The Clink Charity, founded in 2009, aims to prevent and reduce reoffending through training, rehabilitation, and support. We deliver hospitality and horticulture training behind the prison walls and in the community by creating an environment where our students are supported to gain the skills, confidence and qualifications they need to rebuild their lives.

Since that time, we have trained approximately 5,000 people in prison and delivered 2,600 City & Guilds qualifications in a variety of hospitality and food courses.
What makes The Clink unique is our post-release support and mentoring programmes that rehabilitates an offender back into society through assistance with health mental health issues, housing, employment, family connections and friendships.
The charity operates an award-winning fine-dining restaurant open to the public inside HMP Brixton, training kitchens in the prison estate, horticulture projects at HMP Send and HMP Erlestoke, a commercial bakery in Brixton, and a bespoke delivery service, Catered by Clink.

Additionally, Clink Events is our social enterprise catering business with food produced by the women at HMP Downview and also in additional kitchen at Herne Hill and then served by alumni in front of house at some of the best venues in London including: the Guildhall, the Science Museum, Cutty Sark, Kew Gardens and the Camden Roundhouse. In 2024, across 218 events, The Clink fed 36,000 people.
More information can be found on our website and social media channels

ABOUT THE ROLE

Our Head of Training and Impact is a vital and high-profile role within the organisation, responsible for overseeing the implementation of all training projects at The Clink Charity across our portfolio, both in prisons and out in the community, evaluating the outcomes and impact of our work for our beneficiaries.

This is a broad and varied role allowing the incumbent to work across catering, hospitality and horticulture training projects, delivering nationally accredited and high calibre City & Guilds qualifications to vulnerable learners.
Having oversight of the projects, and working closely with our team of expert project leads in our restaurant, bakery, gardens and in our youth café of South London, this role offers the opportunity to develop exceptional training programs, rigorous quality assurance processes, and reflective practice in evaluation work.

As we scale our youth projects to a second site in Guildford, this role also comes with the wonderful opportunity of mobilising a brand new project to meet the needs of a NEET community of 16–25 year olds in a café based at Guildford County Court.

The Head of Training and Skills will onboard referral partners, design the delivery program and impact framework, and work alongside a skilled support team to ensure the success of the site, with a view to opening more of these projects in 2027.
If you are committed to the mission of The Clink Charity to reduce reoffending by changing attitudes, transforming lives and creating second chances, and you have great experience and passion for using education, skills and training to be the tool to generate this rehabilitation, we want to hear from you.

A LITTLE ABOUT YOU

You could be a great fit for our Head of Training and Impact role if you bring a strong background in hospitality and a passion for developing others. Perhaps you’ve led hospitality training in a college or cookery school, delivered City & Guilds qualifications within an FE setting, or built your career as a Chef or hospitality professional in a busy restaurant, hotel or catering environment.

You may have combined industry experience with teaching, or progressed from the kitchen into education and leadership. We welcome applications from a wide range of professionals across the hospitality and training spectrum who are ready to use their expertise to drive quality training, inspire our learners and shape meaningful outcomes.

KEY RESPONSIBILITIES

Leadership and line management

• Work with the CEO, ELT and Board to achieve The Clink’s mission, vision and strategic objectives.
• Lead the design and implementation of a skills and training strategy which delivers the agreed vision and goals, and to communicate its effectiveness to project leads via KPIs, targets, and regular briefings.
• Lead the design and implementation of effective and robust systems and processes for the operational delivery of training programmes in achieving required delivery outputs.
• Lead on the embedding and implementation of an effective Quality Assurance programme for all project delivery across the Charity.
• Provide line management support for the programme leads in the Restaurant, Bakery, Gardens and Café, providing wider leadership to the staff team on all matters connected to delivering training and measuring the outcomes and impact of our work.
• Line manage the Data and Compliance Manager and support him with preparation of data driven insights informing strategic decisions.
• Conduct 1:1s with your direct reports, manage appraisals and oversee performance management processes.
• Ensure the learning and development needs of all delivery staff are met.

Project delivery

• Oversee all project delivery work at The Clink Charity, ensuring consistent, quality delivery and effective monitoring, evaluation and reporting of all projects.
• Manage the recruitment, training and development of our training staff continuously reflecting on improvements to the roles that can more effectively achieve project outcomes.
• Own the design and implementation of our work based on insight and learnings, lead on reviewing existing services and assessing new services or approaches.
• Make operational delivery decisions to ensure quality projects and provision – oversight of logistics, staffing, and resource management.
• Provide cover and support for staff delivering projects across our portfolio as/when needed.
• Ensure the CPD needs of staff delivering projects are met – including tracking completion of IHASCO courses for mandatory training.

Qualifications, assessing and verification

• Act as the lead link to City & Guilds for the delivery of the charity’s training courses across all projects ensuring that the content of the training programmes enables learners to achieve their qualifications and meet the high standards of City & Guilds NVQs.
• Work with the project leads on preparing portfolios for hospitality, catering and horticulture projects ready for assessment and verification.
• Oversee all verification of these courses. Act as one of a team of IQA’s for The Clink Charity and facilitate the EQA (External Qualification Assessor) visits, and HMPPS/HMI inspections across all sites.
• Host standardisation meetings with colleagues to build a collaborative training culture.
• Regularly monitor qualification outcomes against targets.

Monitoring, evaluation and insight

• Work with the project team in prisons and in the community to develop measurement and evaluation processes to assess the impact and outcomes of The Clink’s training programme, inform future decisions about programme development, and enable robust reporting to stakeholders.
• Attend quarterly reporting meetings with the MoJ to share the outcomes of our projects, preparing reports for those meetings and working with colleagues at New Futures Network who monitor our work for the MoJ.
• Regularly review impact methodology and implementation to ensure The Clink’s impact is measured and demonstrated in the most effective way, showing the full impact of our programmes.
• Develop efficiencies in collecting and analysing data.
• Be impact-driven and use data and results to ensure the planning and delivery of high-quality programme to drive continuous improvement.

Safeguarding

• Champion safeguarding in all the work that you deliver in and out of prisons, ensuring processes are adhered to and a culture of safeguarding is sustained throughout the organisation.
• Act as a DDSL – Deputy Designated Safeguarding Lead.
• Approve updates to related policies and procedures annually.
• Ensure all staff working in our projects are appropriately trained in safeguarding practice at The Clink Charity.

New business, income generation and programme development

• Lead on strategic planning for delivery and programme development across all sites, seeking opportunities to grow/scale our impact by exploring new opportunities with our partners.
• Build and develop relationships with all relevant stakeholders, including MoJ and HMPPS colleagues, referral agencies for our community work, and strategic funding partners to increase our reach and deepen our impact on beneficiaries.
• Build and develop The Clink’s network of potential delivery partners including HMPPS, DWP, DfE, local authority, social care, schools, and other third sector organisations who work with us in supporting our beneficiaries.
• Provide expert content surrounding programme delivery and development for funding bids and proposals.
• Support the work of the CEO and Grants Manager in raising funds for the charity, including through attending pitches and meetings with current and prospective funders.

Finance

• With the support of the Director of Finance and Resources, prepare and oversee budgets for project delivery and track spending against forecasts ensuring good fiscal management of projects.

General Duties

• Report on delivery to the Board of Trustees, prepare papers for and attend subcommittee and full board meetings every quarter as requested.
• Carry out other duties as required by The Clink Charity.
• Act in a manner that is in keeping with The Clink’s values and promote inclusive practices.

PERSON SPECIFICATION – DESIRABLE EXPERIENCE

• Experience of leading projects and training and developing a team made up of staff members of differing levels of seniority.
• Experience of working in: social justice, education, youth work, or criminal justice projects, or having worked in hospitality or horticulture before, or having lived experience that reflects the lives of the beneficiaries that we serve.
• Have an IQA qualification or be willing to complete the course to become accredited.
• A track record of excellent project management skills (accuracy, attention to detail, scheduling, problem solving and monitoring) at a national level and have a strong working knowledge of GDPR.
• Excellent interpersonal skills and experience of building relationships with various stakeholders at a senior level.
• Experience of contributing to the development of overall strategy as part of a senior management team, and ability to translate this into operational strategy and plans that help deliver the organisation’s vision and mission.
• Knowledge of implementing quality assurance systems and the ability to objectively assess the performance of partners and colleagues against an agreed competency matrix.
• Knowledge of report writing and extrapolating data to inform decisions.
• An understanding of the catering, hospitality or horticulture courses (NVQs) provided by City & Guilds.
• Proven experience and working knowledge of safeguarding principles and practices and investigation / reporting protocols.
• Proficient IT skills, including use of Microsoft Office programmes.
• Can work flexible hours when necessary and is willing to travel between our South East projects.

PERSONAL ATTRIBUTES

• Demonstrable belief in The Clink’s mission and passion for our work.
• High levels of self-awareness, humility and flexibility, as well as an open and collaborative leadership style.
• Personal integrity, kindness, warmth and sound judgement.
• Good communicator: orally and in writing.
• Proactive, adaptable and can use initiative and find solutions to problems.
• Positive, entrepreneurial, energising and adopts a “can do” mentality.
• Values driven and promotes inclusion, diversity, equity and accessibility (IDEA).

REPORTING LINES AND MANAGEMENT EXPECTATIONS

You will report to our CEO and to the MD of Clink Events. You will line manage and support members of the delivery team across projects.

GENERAL CLINK CHARITY INFORMATION

All staff are expected to comply with all current legislation, comply with prison operational policies, comply with The Clink Staff Handbook and undertake such other duties within the scope of the post as may be requested by your manager.

Special requirements include passing the prison security vetting process to be able to draw keys and holding a valid driving licence.
Benefits include 28 days holiday plus bank holidays, a company pension scheme, and free meals on duty when based in a restaurant or visiting for business.

HOW TO APPLY

If you would like to apply for this post, please send your CV and a supporting statement (maximum 2 sides of A4).

In your supporting statement you should ensure that you try to address the desirable criteria set out in the person specification for the role. Make sure you give evidence which shows how you meet the criteria, not just telling us that you did it.

Interviews will be arranged on a rolling basis for this role, so early applications are encouraged. The deadline for applications is Friday 3rd April .

We do not send individual acknowledgment of applications due to the high volume we receive, and we will only contact candidates who are shortlisted for an interview. If you do not hear from us within two weeks of the closing date, your application has not been successful on this occasion.

If you would like an informal chat about this role, we can offer a call with a member of The Clink Team. Even if you feel you do not meet some of the criteria listed above, we would still welcome applications from passionate candidates who are keen to make a difference.

Appointment process

Applicants who have demonstrated that they meet the desirable criteria set out in the person specification will be contacted and interviews arranged on a rolling basis.

Interview
If you are shortlisted for interview, you will be invited to a selection process. A panel of two or more, including the recruiting manager conducts all interviews. If there are any special arrangements associated with the selection process e.g. tests or presentations, you will be informed accordingly.

Interview outcome
If you are invited to attend an interview, you will be informed either verbally or in writing of the outcome. The successful candidate will have the decision confirmed in writing as an offer of employment. Unsuccessful candidates will be offered the opportunity for feedback.

References
If you are successful in your application, you are asked to provide us with the details of two referees. We only contact referees with your permission after an offer of employment has been made.
All offers of employment are conditional upon the receipt of references that are satisfactory to The Clink Charity, verification of right to work in the UK and where applicable, verification of qualifications and Disclosure and Barring Service (where required).

Personal information
The personal information that you have supplied will only be used for recruitment and selection purposes. You should refer to the Privacy Notice on our website, which sets out how The Clink Charity will deal with the personal and sensitive data you have provided in your application form and supporting information.

EDIA
We welcome all applicants and are keen to enhance our team to reflect the diversity of the UK and the communities we serve. We would like to encourage applications from disabled people, those from LGBTQIA+ and Black, Asian and Minority Ethnic backgrounds and those experiencing other forms of marginalisation, as they are underrepresented at this level. In addition, as this role works directly with people in prison and those at risk of offending, those with lived experience are encouraged to apply.

Accessible recruitment
The Clink Charity is committed to making our recruitment process and workplace accessible to all. If you are an applicant with a disability and/or have any specific needs or adjustments that you would like us to consider, at application, interview, or appointment stage, please make us aware in your application.

Luton Town FC Community Trust is seeking to recruit a Community Operations Manager to play a key role in the coordination, delivery and development of its community programmes. This is a senior operational role, working closely with the Head of Community Trust to ensure programmes are well managed, aligned to organisational priorities and delivered to a high standard.

The role will combine operational leadership with a proportion of direct programme delivery, enabling the postholder to remain connected to communities, delivery teams and participant needs. The Community Operations Manager will also contribute to the development of new programmes and associated funding opportunities, support partnership working and act as a key decision maker for day-to-day operational matters.

This is an exciting opportunity for an experienced community or sport for development professional who is motivated to make meaningful impact, strengthen organisational capacity and help reduce health inequalities across Luton and Bedfordshire. 

Job Purpose

Reporting to the Head of Community Trust, the Community Operations Manager will provide operational leadership across the organisation, while maintaining a proportion of direct programme delivery to remain connected to communities, delivery teams and participant needs.

The role will coordinate and strengthen programme delivery; line manage designated staff and support the development of new programmes and associated funding opportunities aligned to organisational priorities.

The postholder will embed organisational strategy into effective day to day operations, acting as a key decision maker for operational matters and supporting senior leadership capacity. 

Key Responsibilities

1. Community Engagement & Relationship Building

• Build strong relationships with funders, local authorities, key stakeholders, local schools, charities, grassroots clubs and other community organisations.
• Act as a liaison between the football club and the local community.
• Promote inclusion and diversity through outreach to underrepresented groups.

2. Programme Development & Delivery

• Contribute to and support funding applications, programme design, delivery and evaluation across community programmes within each department including, but not limited to:
  • Education
  • Health
  • Inclusion
  • Football Development 

3. Staff and Volunteer Management

• Recruit, train and manage staff employees and volunteers who represent the Trust.
• Provide leadership and mentoring for delivery coaches, project workers, media team and match day staff.

4. Monitoring, Evaluation and Reporting

• Track the impact of community programmes using required and appropriate metrics and key performance indicators.
• Prepare reports for stakeholders, funders (e.g. EFL in the Community, Premier League Foundation, local authorities), and Luton Town Community Trust Board of Trustees.
• Ensure compliance and governance with safeguarding, health and safety and data protection policies.

5. Marketing & Promotion

• Raise awareness of the Trust’s work through managing the organisations media output across various platforms e.g. web site, newsletters, social media and local media outlets.
• Represent the Trust at community events, matchdays, and public forums.

6. Fundraising & Grant Management

• Collaborate with the Head of Trust and Programme Managers to identify and apply for grants and funding opportunities.
• Build partnerships with sponsors, local businesses and charitable foundations.

7. Club Integration

• Work cosely with all football club departments, including first team players and staff, media and marketing, facilities and catering, and Academy to ensure alignment between Community Trust and Club.
• Manage the efficient coordination of player appearances and community involvement on behalf of the Club

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION

Education/Qualifications/Training:

Essentials

• Strong experience in community development, sport development and youth engagement.
• Strong project and operational management skills, with the ability to plan, deliver and evaluate initiatives – prioritising and managing multiple priorities
• Experience with grant funding processes
• Experience of developing organisational strategy within the sporting or charity sector
• Experience in partnership working with schools, councils, charities
• Leadership and staff supervision experience – managing coaches, volunteers or delivery staff
• Monitoring & evaluation skills – ability to track KPIs and write impact reports
• Budget management experience
• Confident IT skills, including use of Microsoft Office and database software
• Valid First Aid and Safeguarding qualifications (or willingness to obtain)
• Experience delivering health, inclusion, educational or behaviour-change programmesAbility to work to deadlines and meet project targets
• Understanding of health inequalities and barriers faced by children and families
• Understanding of equality, diversity and inclusion within community delivery
• A strong working knowledge of safeguarding legislation, statutory guidance and best practice within education and community settings.
• Strong commitment to high-quality, values led delivery
• A full valid driving licence and access to car to travel between sites throughout Bedfordshire.
• Willingness to work flexibly, including evenings and weekends
• Enhanced DBS clearance
• Degree or equivalent qualification, or demonstrable relevant professional experience.

Desirables

• Experience working in a football foundation or Trust
• Knowledge of EFL Trust or Premier League Foundation community programmes including Capability Code of Practice
• Valid First Aid and Safeguarding qualifications (or willingness to obtain)
• Event planning or matchday coordination experience
• Recognised sports coaching qualifications
• Youth Mental Health First Aid
• Leadership skills within a community or education setting

Abilities/Skills/Knowledge:

• Committed, enthusiastic and passionate about Luton Town Football Club.
• Must be pro-active, motivated, organised, responsible and able to work independently as well as in a team.
• Highly developed problem-solving skills, resilience, and the ability to perform well under pressure.
• Demonstrate good listening skills and have the ability to resolve issues where appropriate.
• Ability to multi-task whilst maintaining priority efficiencies.
• Focused on achieving Club, departmental and individual success.
• Willing to follow and promote the philosophy of the football club.
• Be an ambassador for the Club presenting the Club in a positive image at all times.

SAFEGUARDING STATEMENT

The Club is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

The Club has systems in place to ensure that the welfare of vulnerable groups is dealt with appropriately and sensitively. Everyone working at the Club has a duty of care to safeguard the welfare of children and young people by creating an environment that protects them from harm. Our standards of practice ensure all staff are fully aware and understand their responsibilities under safeguarding legislation and statutory guidance.

The Club ensures that all staff that have a direct responsibility for children, young people or vulnerable adults, have been subject to the most stringent of recruitment practices which include Criminal Record Checks and reference checks. These staff are alert to signs of abuse or maltreatment and will refer concerns to the relevant Designated Safeguarding Officers using the agreed safeguarding procedures.

EQUALITY STATEMENT

The individual must at all times, carry out their duties with due regard to the Clubs policies and procedures and in particular the Club’s Equality, Diversity and Inclusion Policy.

The individual must ensure a positive commitment towards equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation, or harassment of any description and to promote positive working relationships between all internal and external stakeholders. The individual must contribute to encouraging equality and respecting diversity by embedding such values in the workplace and challenging inappropriate behaviour and processes.

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

IRC UK

IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England.

In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm.

The Manager, International Philanthropy is part of the International Philanthropy team which focuses on raising gifts from individuals based outside of the U.S. and will support the activities of the team in managing donor accounts and coordinating day to day activities of the Senior Director and Director as required.

Major Responsibilities

• Collaborate with frontline fundraisers to implement strategies for high-net-worth individual donors and prospects within donor portfolios, bringing in critical revenue for the organization

• Draft and edit donor-facing communications, including letters, emails, contact reports, and tailored correspondence supporting donor engagement.

• Coordinate with internal teams to develop high-quality concept notes, proposals, presentations, and reports, managing drafts through final approval and formatting.

• Prepare agendas, briefings, and materials for donor meetings, prospect conversations, and internal strategy discussions.

• With fundraisers, act as the liaison between donors or prospects and field staff, ensuring both parties receive the most critical information and that it is communicated clearly and strategically reflective of its audience.

• Collaborate closely with Prospect Research and Management teams as well as Analytics and operations staff to co-lead and track the entire donor cycle.

• Support the planning and delivery of stewardship and cultivation events for international high-net-worth donors.

• Update the donor database (Salesforce) to maintain portfolio assignments, draft and update giving proposals, request prospect research, monitor report requirements and submissions, track ongoing donor communication and activity as well as additional relationship management duties.

• Support payment processing and ensure documentation complies with IRC and donor requirements.

• Provide operational and administrative support to the Senior Director and Director, including scheduling, travel coordination, and preparation for board or leadership meetings.

• Maintain teamwide systems, materials, and processes, support onboarding for new team members, and contribute to special projects as assigned.

KEY WORKING RELATIONSHIPS

Key contacts across IRC in UK and internationally:

• International Philanthropy Team

• USA Philanthropy

• Communications team

• Policy and Advocacy team

• UK Finance team

• President’s Office and Executive Director of IRC- UK

Person Specification

Skills, Knowledge and Qualifications:

• Knowledge and understanding of the principles and methods of philanthropy fundraising**

• Experience with Salesforce database or similar CRM system** (Salesforce Administrator certification a plus)

• Excellent project management skills with demonstrable ability to prioritize and organize own workload and meet conflicting deadlines**

• Excellent project management skills with demonstrable ability to prioritize and organize own workload and meet conflicting deadlines**

• Ability to establish and build relationships with donors, colleagues and senior stakeholders at all levels and from a variety of backgrounds, both externally and within IRC**

• Bachelor’s Degree or higher, with professional fundraising certifications an advantage, or equivalent experience

• Experience in the following markets preferred – UK and US

• Excellent communication skills and interpersonal skills, with the ability to inspire and enthuse, through the delivery of strong external and internal communication

• Previous experience of working with high-net-worth individuals and their support functions i.e. EA’s, wealth advisors and/or private offices;

• Experience of supporting a team including the implementation of high-level events;

• Excellent attention to detail

• Excellent Microsoft Office software skills including Outlook, Excel, Word and PowerPoint

• Ability to understand and demonstrate commitment to IRC’s Equal Opportunities Policy and to ensure all activities are consistent with Equal Opportunities

• HTML experience a plus, to help support website updates.

• Passion for IRC’s mission and demonstrable interest in fundraising.

About The Role

Reports to: The Clerk

Direct reports: Porters, Receptionist and Housekeepers

Place of work: The Hall (City of London)

You are required to live in (a one-bedroom apartment is provided on site for the Beadle and his/her partner/spouse).

Who We Are

Merchant Taylors’ Company is a membership organisation whose members share a passion for community, education and philanthropy. As a result, our activities span across London and the United Kingdom where members give their time and skills as well as donate to empower and progress charities, local organisations and schools. As a community body, we support our members by providing a rich atmosphere for them to grow and expand their horizons. To meet our ambitions, we provide an engaged and driven workplace for staff to reach their full potential.

Merchant Taylors’ Company began as a medieval organisation in 1327. Once linked to the tailoring industry, we are also a grand events venue with fascinating links to London’s history and civic life to this day. We blend together our unique history with an ambitious forward-looking plan to take us into many future centuries.

Our Vision

To be a flourishing Livery company that makes a lasting difference, improving lives through education and philanthropy.

How you add value:

The Beadle is a ceremonial position rooted in medieval history playing a key role as the outward face of the Company. You’ll support the Master, Wardens, and Clerk in the conduct of ceremonial occasions, including those away from the Hall. You’ll also be is responsible for coordinating all Health, Safety and Environmental activity. You’ll lead a team which prepares the Hall for events. You will be required to work adhoc outside of core hours.

You are expected to live on site at the Hall in a one bedroom flat. Our onsite flat is for the sole use of the Beadle and their partner.

Ceremonial

• Attend external events at venues including City Guildhall, Mansion House, and St Paul’s Cathedral
• Supervise all aspects of the management of the Company’s “Apprentices”, and the conduct of the Bindings and Admissions ceremonies in liaison with the Membership Officer and Communications Manager and maintain oversight of the publications offered to new Freemen or Apprentices
• Liaise as necessary with the office of the Chamberlain of the City, and especially on matters concerning Freemen and Apprentices and the obtaining of the Freedom of the City of London
• Oversee the maintenance of the Company’s Robes and Badges
• Act as an imposing and diplomatic Toastmaster when required
• Be fully conversant with the programme of all Company activities, both within and outside the Hall on a day-to-day basis to advise the Master and Clerk, and other members of the Company, keeping the Catering Company informed as appropriate for meal planning

Security

• Be the first responder for any alarms raised or security breaches at the Hall.
• Continually work alongside the Company Surveyor to ensure the safety of the Hall, its contents, employees, and visitors

Health & Safety

• Be the Health & Safety Emergency Co-ordinator, and fulfil all the responsibilities, including record keeping, working closely with the H&S Advisor on this
• Maintain and co ordinate the Training Matrix on the dashboard ensuring all training is up to date. Organise external trainers to the hall for the specialist training
• Complete accurate and timely accident/incident investigations reporting to the HSEC and the Company.
• Take full ownership of all risk assessments, ensuring they are completed, reviewed, and updated regularly, reporting any concerns to the Health, Safety Environment Committee
• Through close and regular personal inspection and monitoring, ensure the highest standards of Hall presentation, keeping a Defects Book and insisting on thorough hygiene and cleanliness throughout the Hall.
• Communicate any health and safety concerns to staff in a timely fashion, avoiding panic and provide clear instructions as and when needed
• Ensure that health and safety issues/concerns are dealt with swiftly
• Ensure H & S inductions are carried out for all new staff

External partners/affiliates

• Be familiar with City Police and Corporation officials on official matters
• Maintain regular contact with City churches prior to Company Church Services
• Liaise as necessary with the office of the Chamberlain of the City, and especially on matters concerning Freemen and Apprentices and the obtaining of the Freedom of the City of London
• Outside core operating / working hours
• Respond to the Fire and Security alarms
• Respond to the Digitrack fridge alarm system, notifying the Facilities Manager if a fault is identified and immediate action is needed.
• Facilitate weekend access for contractors undertaking planned maintenance works, liaising with the Company Surveyor on planned works
• Check heating system/s during period of excessive low temperatures
• Check the basement drainage for flooding during period of excessive rainfall

Team Management

• Responsible for the day-to-day management of your direct reports, which includes (and not limited to) wellbeing, recruitment, health and safety, regular feedback, quarterly check-ins and training.
• Hold regular team meetings and briefings to update the team on Company and Corporate events and all other relevant information.
• Ensure that team communication is open, two-way and always respectful
• Be a model example of the service delivery you expect from your team.
• Recommend and encourage measures for improving work procedures and team performance
• Take responsibility for training and development of your team
• Delegate, manage and distribute the workload amongst those you manage
• Make sure that your direct reports are always GDPR compliant

Other duties

• For Court members, be helpful in the coordination of the use of Court bedrooms, transport arrangements and the onward billing of the same
• Ensure correct layout of rooms for Court and Company Committee meetings, and for all Company Events involving ceremony
• Assist with inquiries from the public, liaising with the Events team, including arranging guided visits to the Hall
• Attend at, and report to staff meetings as appropriate
• Occasional evening presence at Company functions, and very occasional travel to schools and elsewhere in the UK.
• Undertake watering of plants during prolonged dry periods, including weekends.
• Purchase Merchandise and carry out annual stock audit

 The qualities you bring:

• Experienced in managing H&S 
• NEBOSH  - General certificate plus
• Minimum of 5 GCSEs including minimum grade C (or equivalent) in English and Mathematics
• IT proficient
• Have excellent interpersonal skills, with the ability to communicate with a variety of different people
• Be a good listener and relay information to other staff members in a concise and clear manner
• Have a willingness to continually learn new skills
• Have excellent leadership skills
• Able to remain calm in unprecedented situations