Supporter manager jobs

Salary: £46,500
Contract: Permanent, Full-time
Location: London - Hybrid working
Closing date: 7^th September
Interview dates: Wednesday 16^th Sep & 2^nd Stage Tuesday 22^nd Sep
Benefits: 28 days annual leave PLUS bank holidays; option to buy or sell an additional week after one year. Increased employer pension contributions based on employee contributions (e.g., if you pay 5%, they pay 7%).

We are very excited to be looking for a High-Value Impact Communications Manager to join the growing team at Prostate Cancer UK during a pivotal moment in its high-value fundraising journey. With the groundbreaking TRANSFORM screening trial already making headlines and the ambitious £100 million Raise the Game appeal underway, the charity is investing in growing its philanthropic and corporate fundraising income.

As the new High-Value Impact Communications Manager, you will work closely with philanthropy and corporate fundraising teams to create compelling proposals, impact reports, speeches and supporter communications that inspire major donors, trusts, foundations and corporate partners. This is a newly created role with significant visibility across the organisation, offering the chance to shape fundraising communications and demonstrate the real-world impact of supporter contributions.

To be successful as the High-Value Impact Communications Manager you will need:

• Outstanding copywriting skills, with experience creating persuasive, audience-focused communications that inspire engagement and support
• Experience producing proposals, reports or other communications for high-value audiences such as major donors, trusts, foundations or corporate partners
• The ability to translate complex information into clear, compelling and accessible content

If you would like to discuss this role with us please contact us and quote the reference 3071JP

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.
We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.

If enough applications are received the charity reserve the right to end the application period sooner.

 

Young People Support Worker

We are seeking a compassionate and proactive Young People Support Worker to help young people overcome challenges and build greater independence.

Salary: £26,436 per year
Location: Warrington
Hours: Full time, 37.5 hours per week
Contract: Permanent
Closing date: 6 September 2026

About the role

Join Depaul UK and become part of a supportive team working to create brighter futures for young people experiencing homelessness and other challenges.

As Young People Support Worker, you will provide practical and emotional support to young people who may have experienced homelessness, poor mental health, substance misuse or the care system. You will build positive relationships, develop tailored support plans and help young people develop the confidence, resilience and skills they need to move forward.

Key responsibilities include:

· Completing risk and needs assessments and developing outcome-focused support plans

· Providing one-to-one and group support to young people

· Supporting clients to access education, training, employment and volunteering opportunities

· Working with local agencies and statutory services to provide joined-up support

· Ensuring safeguarding, health and safety and emergency procedures are followed

· Encouraging young people to participate in decisions about their support and wider activities

· Preparing accommodation for new clients and supporting them to settle in

· Working collaboratively with colleagues and volunteers

· Participating in a rota that may include unsocial hours, weekends and lone working

About you

You will have experience of working with young people or people who have experienced homelessness, along with an understanding of some of the challenges they may face.

You will also have:

· An understanding of homelessness, mental health, substance misuse or the care system

· Knowledge of risk assessments and support planning

· A clear understanding of safeguarding requirements and procedures

· Good literacy, numeracy and IT skills

· The ability to build trusting relationships while maintaining professional boundaries

· A collaborative, flexible and reflective approach

· A commitment to equality, diversity, dignity and respect

About Depaul UK

Depaul UK works to end homelessness and change the lives of people affected by it. Established in 1989, the charity provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.

You will join an inclusive and supportive organisation that believes in the potential of every person, with access to excellent training, ongoing support and opportunities to develop.

Benefits include 26 days' annual leave, rising with service, pension contributions of up to 7%, an Employee Assistance Programme with 24/7 GP access, a cash health plan, family-friendly policies, retail and lifestyle discounts and death-in-service benefit.

Depaul UK is committed to fair and inclusive recruitment. Where required for the role, an appropriate Disclosure and Barring Service (DBS) check will be undertaken.

Other roles you may have experience of could include: Support Worker, Young Person's Support Worker, Homelessness Support Worker, Housing Support Worker, Youth Support Worker, Key Worker, Project Worker, Residential Support Worker or Supported Housing Worker. #INDSCP

Age Scotland is the national charity for older people.

Our vision is that no one in Scotland faces the challenges of older age alone.

We provide older people, their families and carers with high quality information and advice services and we tackle loneliness through our dedicated friendship programmes.

We campaign and influence on the issues older people tell us they care about. We support and fund hundreds of older people’s groups and community initiatives across the country and deliver workshops to improve people’s quality of life.

We involve and empower people affected by dementia and host national forums for older people from ethnic minorities and the LGBTQ+ community to help address the inequalities they face.

We're looking for a passionate and talented Trusts, Foundations & Philanthropy Officer to join our Fundraising team.

In this key role, you'll secure funding from a diverse portfolio of charitable trusts, foundations, statutory and lottery funders, and mid to high value donors. You'll identify new funding opportunities, build strong relationships with supporters, develop compelling funding applications and reports, and help demonstrate the impact of our work across Scotland.

Working closely with colleagues throughout the Charity, you'll create persuasive cases for support and ensure funders and donors see the difference their contributions make. Your work will play a vital role in growing sustainable income, strengthening supporter relationships with professionalism and integrity, and helping Age Scotland deliver its ambitious plans for the future.

If you're an excellent communicator with strong relationship-building skills and experience of securing income through trusts, foundations or philanthropy, we'd love to hear from you.

The post will be Scotland-based, with a blend of office (Edinburgh-based) and home working. As a hybrid role the intention is that office-based and external facing work will constitute 40% of working time over each month. Age Scotland is a flexible employer, and flexible work patterns are available.

In return for your hard work, enthusiasm and commitment to our values you’ll receive a generous benefits package:

· Generous holiday allowance of 39 days (FTE)

· A range of learning and development opportunities

· Company sick pay

· Healthcare benefit through BHSF

· Discounted gym membership

· Discounts from major retailers

· Contributory pension scheme with employer contributions of 9%

· A comprehensive package of support though our Employee Assistance Programme

· Group life cover up to three times your annual salary

· Cycle to work scheme

· Paid carers leave and dependents’ support

· Enhanced family life policies.

Full details of the role are available from our website: www.age.scot/workforus.

Closing date: 5pm on Wednesday 2nd September 2026

Interviews will take place in person in Edinburgh on Wednesday 16th September.

Vacancy type: Paid Vacancy

Function: Fundraising

Location: Field Based

Salary: £41,340 - £45,474 per annum (depending on experience)

Contract type: Permanent

Contract hours: Full time

Weekly hours: 37.5 hours (5 days) to be worked Monday to Friday

Closing Date: 31/08/2026

Ref No:1101

Help communities across Wales make a lifetime of difference.

At Tŷ Hafan, we believe that when a child's life will be short, no family should have to live it alone. Every day, we support children with life-shortening conditions and their families, helping them create precious memories together.  

The generosity of communities across Wales plays a vital role in making this possible. From schools and sports clubs to community groups, volunteers and dedicated supporters, people come together every day to raise funds that help transform lives. 

We're looking for an ambitious and inspiring Community Fundraising Manager to lead our community fundraising programme and help us build even deeper connections with communities across Wales. 

This is an exciting opportunity to make a significant impact, developing innovative fundraising opportunities, leading a talented team and helping us achieve ambitious growth.

About the role:

As Community Fundraising Manager, you will lead the development and delivery of our community fundraising programme, driving sustainable income growth and ensuring supporters receive an exceptional experience at every stage of their journey. You'll work closely with teams across the charity to identify new opportunities, develop engaging fundraising products and propositions, and build meaningful relationships that inspire long-term support.  

Leading a team of regional fundraisers, you'll provide clear direction, motivation and support, helping colleagues to achieve their potential while delivering ambitious fundraising targets. You'll also play a key role within the Income Generation Management Team, contributing ideas, innovation and strategic thinking to help shape our future fundraising success.

About you:

We're looking for someone who is passionate about building relationships, inspiring others and achieving results. 

You will bring: 

• Experience of successfully leading and developing a team to achieve ambitious targets. 
• A proven track record of driving income or contribution growth through relationship management, account management, sales or fundraising. 
• The ability to identify opportunities, create innovative solutions and bring new ideas to life. 
• Excellent communication, influencing and stakeholder management skills. 
• Strong analytical skills, with the ability to use data and insight to inform decision-making. 
• Effective project management and organisational skills. 
• The ability to work flexibly to include evenings and weekends, or align working hours with supporter activity is essential.
• Most importantly, you’ll be excited by the opportunity to make a genuine difference to children and families in Wales.  

If you're ready to inspire communities, build lasting relationships and help transform lives, we'd love to hear from you. 

Our employee benefits:

• Holiday entitlement of 30 days (rising to 32 days with service) plus Bank Holidays
• Group Personal Pension Scheme with an employer contribution of 5%
• Life assurance- death in service benefit
• Wellbeing support - employee assistance program, which provides a range of free services including counselling, financial and legal support.
• Unlimited access to a 24/7 online GP as well as a range of other health experts
• Healthcare Cash Plan – claim back the cost for appointments and treatment such as dental, optical or physio
• Cycle to work scheme
• Technology, mobile phone and will writing schemes 
• Discounted gym membership and shopping discounts
• Hybrid working and when onsite free secured parking.

Ty Hafan’s ambition is that when a child’s life will be short, no family should have to live it on their own. Sadly, we know that thousands of families in Wales are struggling alone through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short. We believe that no family should have to live this on their own and we are determined to walk alongside every family through life, death and beyond.

At Tŷ Hafan we are experts at caring for children with life-shortening conditions and our services support families in our hospice, in community settings, local hospitals and in families’ homes. We understand that the needs of each child and their family are unique and we know that caring for a child with a life-shortening condition is often extremely demanding. Our aim is to make sure that no one doing this is alone. Our colleagues, volunteers and supporters are crucial in the delivery of our ambition – we know that everyone plays a huge part in making sure that no family faces their child’s short life alone.

Our Vision: A Wales where every child with a life-shortening condition lives a fulfilling life, supported with the compassion and specialist care they and their family need.

Our Purpose: No family should have to face the unimaginable loss of their child alone. With children and families at the heart of all we do, we provide free care and support in our hospice and in the community, offering a lifeline throughout the child’s short life, at end of life, through bereavement and beyond.

Our Values: At Tŷ Hafan we make a difference by living our values:  Demonstrating Compassion, Providing Excellent Service, Working Together and Taking Ownership. 

Tips for candidates – all applications and interviews will be assessed using the person specification included within the job description. Please see attached candidate pack for further guidance. 

Our recruitment system will automatically time out after 120 minutes of inactivity. To ensure your application is submitted successfully, we recommend either saving your progress as you go or preparing your responses in a Word document and copying them into the application form. 

Please note this role is subject to the outcome of a basic DBS (Disclosure and Barring Service) check, two satisfactory references and pre-employment medical clearance. 

Tŷ Hafan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. We welcome applications from people of all backgrounds and experiences, including those from under‑represented groups. Recruitment decisions are made based on merit and aligned with our values. If you need any reasonable adjustments during the application or interview process, please let us know.

Agencies need not apply. 

Closing date: 31st August 2026

Interview Date: 10th & 11th September 2026

User Support Officer

We are seeking a detail-focused User Support Officer to deliver high-quality support across mySociety’s digital public services.

Position: User Support Officer
Salary: £28,000 to £30,000 FTE, pro rata
Location: Remote, UK-based
Hours: Part time, 25 hours per week, 5 hours per day across 5 days
Contract: Permanent
Closing Date: Tuesday 15 September 2026

About the role

This is an opportunity to join mySociety, a purposeful charity creating digital services that help break down barriers to democratic participation.

You will provide frontline user support across key citizen services including FixMyStreet, TheyWorkForYou, WhatDoTheyKnow and WriteToThem, as well as managing incoming enquiries to mySociety.

You will manage a varied and high-volume caseload, ensuring users receive timely and effective support while recognising sensitive, high-risk or legally significant cases and escalating them appropriately.

Key responsibilities include:

· Managing, triaging and prioritising incoming enquiries across multiple digital services

· Providing clear and sensitive guidance to users, including those in difficult or complex circumstances

· Identifying safeguarding, data protection, legal or other high-risk issues

· Following enquiries through to resolution and maintaining accurate records

· Managing multiple open enquiries while keeping track of relevant statutory deadlines

· Identifying recurring issues and contributing to service improvements

· Updating help pages, internal guidance and standard responses

· Working collaboratively with technical and non-technical colleagues

About you

You will be a proactive self-starter with excellent judgement, organisation and attention to detail.

You will have:

· Experience providing user support within an online, digital or information-intensive environment

· Experience managing a high volume of enquiries

· Ability to recognise sensitive or high-risk cases and take appropriate action

· Familiarity with data protection principles in a support or case-handling setting

· Strong written communication skills with a clear and empathetic approach

· Confidence working independently and knowing when to escalate

· Ability to work effectively within a remote team

Experience using helpdesk systems such as Freshdesk or Zendesk, supporting digital public services, or contributing to user guidance or knowledge bases would be advantageous.

About mySociety

mySociety is a small, purposeful charity creating and running digital services that support democratic participation and help people take action and drive meaningful change.

The team is digital-first and entirely remote, with colleagues able to work from anywhere in the UK and coming together for quarterly in-person team meetings. Flexible hours and co-working arrangements can also be discussed.

Other roles you may have experience of could include: User Support Officer, Customer Support Officer, Case Officer, Caseworker, Information Officer, Customer Experience Advisor, Complaints Officer, Service Support Officer, Public Services Advisor, Digital Support Officer.

We are looking for a motivated and supportive Triage & Early Intervention Officer to contact victims of crime to offer support and complete initial assessments. This role is part-time working a rota pattern between 8-6pm Monday to Friday, with extended working hours until 8pm on Wednesdays. This role is offered full time working from the office.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a Triage & Early Intervention Officer, you will be the first point of contact via telephone, text or email for clients referred to our service. You will conduct comprehensive impact and risk assessments, provide immediate and short-term interventions, and ensure that each client receives tailored support that meets their individual needs.

The role may require occasional travel in Hampshire.

As a Triage & Early Interventions Officer you will:

• Conduct comprehensive impact & risk assessments for clients.
• Provide tailored responses to clients' needs including information about their rights and the services available to them.
• Take incoming calls and efficiently triage to other teams including domestic abuse and children & young people
• Maintain accurate & confidential case management records.
• Work as part of a team & collaborate with statutory & voluntary agencies to address clients' needs.

About You

Ideally you will have an understanding of the impact of crime & the criminal justice system. Experience in delivering services within a statutory, voluntary, or multi-agency setting is also beneficial.

You will need:

• Strong written & verbal communication skills.
• Good time management skills.
• Competent IT skills, able to use generic systems.
• To work effectively both as part of a team & independently
• To develop & maintain partnerships with external organisations.
• The ability to undertake impact & risk assessments.
• Knowledge of safeguarding issues & legislation related to child protection & vulnerable adults.

Please note that as this post require police vetting, you must have lived in the UK for a minimum of three years prior to application.

Please see attached Job Description and Person Specification for further details.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Salary: £42,029
Contract: Permanent / Full-time
Location: London – Hybrid working
Closing date: 7^th September
Benefits: Generous employer pension contribution of up to 5%, 28 days annual leave (plus bank holidays) increasing with service, enhanced maternity leave

We are delighted to be looking for a Prospect Research Manager to join the amazing team at Pancreatic Cancer UK in this newly created role, a great opportunity to build and develop the prospect research function at Pancreatic Cancer UK and leave your mark. Working at the heart of the Philanthropy & Partnerships team, you'll establish systems, processes and best practice that will help drive sustainable income growth and strengthen engagement with high-value supporters for years to come.

You will also lead on prospect identification, due diligence and insight gathering, providing high-quality research and intelligence that informs fundraising strategy and supports engagement with high-value prospects. This will see you produce tailored briefings and reports for senior stakeholders, including the CEO and Director of Income & Engagement, while helping to establish best practice in prospect research across the organisation.

To be successful as the role of Prospect Research Manager you will need:

• Experience delivering prospect research within a fundraising or similar environment.
• Experience identifying, assessing and prioritising prospects to build and develop fundraising pipelines.
• Strong analytical skills, with the ability to translate research into actionable insight that supports decision-making.

If you would like to discuss this role with us please contact us and quote the reference 3006JP

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity on our website.

We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.

If enough applications are received the charity reserve the right to end the application period sooner.

Can you inspire and be inspired? Can you deliver great customer service? Are you looking for a chance to shine? We have fantastic opportunities for progression and development and the Freedom to nurture ideas and flair within a Framework of support to develop you.

At Barnardo's we believe in children, the funds we raise in store support the most vulnerable children and young people in the UK and now's your chance to play your part in this vital work. As well as maximising sales and profit in store you'll also ensure the very highest standards of presentation and customer services – your aim will be to make your store the best in town, for customers to visit and for your colleagues to work in.

You're an experienced people manager; you are creative and resourceful and can use this to generate customer, donor and colleague loyalty. You'll need to be well organised with great communication skills to lead your team of colleagues in store to maximise sales and profit and meet your stores targets.

In return you will work for one of the UK's largest charity retailers with benefits, including full training and development package, promotion prospects, pension and benefits.

Generating the money we need to make children's lives better is a truly fulfilling role so if you'd like to use your talent to make a positive difference then we would love to hear from you!

The full Job description and Person profile is available below. Please read this before applying to ensure that the job matches your skills and experience.

* As part of Barnardo's ongoing commitment to safeguarding, our retail recruitment process requires that successful candidates are asked to consent to a Basic criminal records check.

Interview Date: Where an interview date has been given in the advert, this will be the only date available. Please check this before proceeding with your application.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

Over the past decade, Escapeline has become a recognised leader in the prevention of child criminal and sexual exploitation across the South West. Through awareness raising, education, direct intervention, family support, professional training and strong partnership working, we have empowered thousands of children, young people, families and professionals to better understand, identify and respond to the risks of exploitation.

Our work has never been more important. As the nature of exploitation continues to evolve, so too must our response. We are therefore seeking an exceptional Chief Executive who can provide visionary leadership, inspire confidence among stakeholders, strengthen strategic partnerships and ensure Escapeline continues to be at the forefront of protecting vulnerable children and young people.

Building on our strong foundations, we see significant opportunities to expand our reach and deepen our impact, particularly across Dorset and Wiltshire, where support for the charity remains strong and continues to grow. The successful candidate will have the opportunity to shape the next chapter of our development, broadening our influence, diversifying income streams, enhancing our services and securing long-term sustainability.

While preventing the exploitation of children will always remain our core purpose, we are equally committed to supporting the wider impact that exploitation has on families. Our specialist helpline and parent support community provide a vital source of guidance, understanding and hope for families who often feel isolated and overlooked by traditional support services. We are determined to strengthen and expand this provision, ensuring that no family faces these challenges alone.

We are looking for a leader who combines strategic vision with emotional intelligence, commercial awareness with compassion, and ambition with an unwavering commitment to our values. You will lead a dedicated team, work alongside an engaged and supportive Board of Trustees, and build on a reputation that has been earned through years of trusted and impactful work.

Most importantly, you will have the opportunity to make a lasting difference to the lives of children, young people and families at a time when that difference is urgently needed.

If you are inspired by our mission and share our ambition to create safer futures for children and young people, we would be delighted to hear from you.

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as Floating Support Worker at Solace Women's Aid.

We exist to end the harm caused by gender-based violence. Our aim is to prevent violence and abuse, as well as provide services that meet the individual needs of survivors, particularly women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives free from abuse

The Floating Support Worker will complete risk and needs assessments, develop safety and support plans, and provide ongoing support to survivors of domestic abuse whose level of risk has reduced to medium risk following specialist intervention. The postholder will hold a caseload of survivors requiring practical, emotional and advocacy support to help them increase their safety, access appropriate services, regain independence and work towards their longer-term goals.

We're looking for someone who is highly organised and self-motivated as well as being passionate about ending gender-based violence. You have a “can-do‟ approach and will show demonstrable commitment to Solace’s feminist approach to supporting women and their children to be safer.

Additional Information

This is a part-time, hybrid role at 18.75 hours per week. The postholder will work 1.5 days remotely and one day per week from the Enfield office.

The salary for this role is £29,385 - £30,671 (Unqualified) or £30,671 - £33,438 (Qualified), pro-rata for part time hours.

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Two paid wellbeing days
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits, and savings
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

Please submit your CV and Supporting Statement through the recruitment portal. When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferable skills, and experience align with each point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies
• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences.

We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, Part 1. Section 7(2)(e) of the Sex Discrimination Act 1975 applies. The post is exempt from the Rehabilitation of Offenders Act.

No agencies

Strategic Asset Manager

East London (Hybrid) | £59,166 + Excellent Benefits

Goodman Masson are delighted to be partnering with Local Space to recruit a Strategic Asset Manager.

This is an exciting opportunity to join a forward-thinking organisation at a pivotal stage in the development of its Asset Management function. Reporting directly to the Director of Assets & New Business, you'll play a key role in shaping long-term investment strategies, ensuring high-quality asset intelligence and supporting evidence-based decision making across a diverse housing portfolio.

If you're an experienced Asset Manager with a passion for data-led investment planning, stock condition and strategic asset management within social housing, this is an excellent opportunity to make a real impact while helping improve homes and outcomes for residents.

The Role

As Strategic Asset Manager, you'll be responsible for leading the organisation's approach to asset intelligence, stock condition data and long-term investment planning.

Working closely with Asset Delivery, Building Safety & Compliance and Finance teams, you'll translate complex asset data into practical investment programmes, supporting business planning, regulatory compliance and long-term financial sustainability.

You'll also act as the organisation's subject matter expert for asset modelling, lifecycle planning and Asset Management Systems, providing high-quality reporting and insight to senior leadership and the Board.

Key Responsibilities

• Support the development and implementation of the organisation's Asset Management Strategy.
• Lead the management, validation and continuous improvement of stock condition and asset data.
• Oversee Stock Condition Survey programmes, ensuring robust data quality and confidence levels.
• Act as the client lead for the Asset Management System (AMS), driving system development and effective use.
• Develop lifecycle models and produce 5-year and 30-year investment programmes.
• Translate asset data into prioritised planned and cyclical investment programmes.
• Deliver asset modelling, scenario planning and investment analysis to support business planning.
• Produce strategic reports, dashboards and KPIs for senior leadership and Board reporting.
• Support Decent Homes analysis, regulatory reporting and audit readiness.
• Work closely with Building Safety & Compliance teams to align asset investment with statutory compliance requirements.
• Support funding bids and long-term financial planning through robust asset analysis.
• Build strong relationships with internal stakeholders, consultants and survey providers while promoting a data-driven approach to asset management.

About You

We're keen to speak with candidates who have strategic asset management experience within social housing, local authority or residential property environments.

You'll ideally have:

• Significant experience in Strategic Asset Managemen

General Manager
Salary: £61,400 per annum
Contract: Permanent
Work Pattern: Full-Time 37.5 hours per week (5 days from 7, including weekend and bank holiday working).
Location: WWT Martin Mere, L40

We are seeking an outstanding leader to manage and drive the performance of our incredible visitor attraction and wetland nature reserve near Ormskirk, in Lancashire.

About The Role

This is a genuine opportunity to shape the site, not just run it. Reporting into WWT’s central operations leadership, you will take full responsibility for the day to day operations leading a dedicated team of more than 35 staff and 180 volunteers to deliver our financial, visitor engagement and conservation objectives for the centre, contributing to the delivery of WWT’s Wetlands are the way 2030 strategy.

WWT Martin Mere offers a unique introduction to wetland wildlife and an amazing day out where visitors can experience the spectacle of tens of thousands of ducks, geese and swans during the winter months, and in summer immerse themselves in wetlands teaming with life. Family visitors can enjoy wetland adventure play areas and Europe’s longest stretch of stepping stones.

We are looking for an inspiring leader to deliver ambitious financial, conservation and visitor engagement strategies. You will be required to develop a diverse team of staff and volunteers, attract a growing number of visitors and members, and provide them with an unforgettable experience on each and every visit.

The role includes management of the trading areas, incorporating retail and catering; oversight of the living collection, which includes birds and otters, and the nature reserve which as a Ramsar Wetland Site is of international importance; a thriving learning programme, and a growing events and engagement programme. The role requires close working with Headquarters to help implement WWT’s Wetlands are the way – 2030 strategy.

About You

To be a success in this role you must be an experienced and professional manager and a great leader, comfortable with both operational delivery, visible on the floor leadership and the ability to input strategically at the highest level. You should be strong on financial and business numeracy, comfortable owning the P&L and able to deliver against ambitious and motivating targets while maintaining day-to-day performance.

You will have impeccable standards for cleanliness, health & safety and the visitor experience and a track record for building team performance and morale.

It is a busy and varied role, ideally suited to someone looking to expand their current responsibilities into a broader remit: you might currently be running multiple departments within a larger organisation, or perhaps leading a smaller attraction. Your wealth of experience and proven track record will ideally have been gained within a visitor attraction and you are now looking for your next role to be part of an organisation that has a very special place in people’s hearts.

Essential criteria:

• Educated to degree standard or equivalent
• Demonstrable and successful operations experience within a large visitor attraction or similar operation
• Demonstrable leadership skills, able to positively lead, motivate and continually develop teams and individuals, including volunteers
• Demonstrable ability to create a positive work culture in line with an organisation’s agreed values and behaviours, work collaboratively at all levels and lead by example
• Demonstrable and successful people management with experience in recruitment, training, motivation and performance management
• Demonstrable experience of development and implementation of financial management plans and commercial opportunities
• Demonstrable understanding of methods of planning work programmes and budget controls
• Experience with managing trading operations specifically catering and retail

About Us

We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

Why you’ll love working at WWT

• Wake up every day knowing your work is helping to restore wetlands, and our world
• Be surrounded and inspired by our team of passionate, dedicated people
• 33 days annual leave (which goes up to 38 days after 5 years of service) – this includes bank holidays and you have flexibility to take those days whenever you want
• Free entry to all our wetland centres, including your family
• Free car parking and secure bike storage areas
• Colleague discount on shopping and memberships
• Cycle to work scheme
• Contributory pension scheme
• Life Assurance of three times your salary, for peace of mind for your loved ones
• Independent personal, workplace and financial advice from our Employee Assistance Programme

Further details

This is a full time position working 37.5 hours per week, 5 days from 7, including weekend and bank holiday working.

Closing Date: Sunday 6th September 2026
N.B. We reserve the right to close the advert early if we receive a sufficient number of applications from candidates who meet the required skills and experience. We therefore encourage early applications.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

WWT is an equal opportunities employer and all applications will be considered solely on merit.

No agencies please.

Citizens UK 

Citizens UK is the UK’s biggest, most diverse and most effective people-powered alliance. We bring communities and local organisations together to work on issues that matter; from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign. We have a track record of winning change through hundreds of local and national campaigns. We know everyday people have the ability to shape the world around them. We believe that through developing local leaders, we can drive nationwide change and create community-led solutions to big and small problems.

Living Wage Foundation 

The Living Wage movement began in 2001, after Citizens UK brought together communities in East London to discuss poverty and low pay. The campaign grew in momentum and soon required a mechanism to recognise employers who wanted to join the movement, which saw the establishment of the Living Wage Foundation in 2011.

Still part of Citizens UK today, the Living Wage Foundation continues to work with community organisations to make sure the voices of both workers and businesses are part of the Living Wage movement. We now work with over 16,000 employers, benefitting over 475,000 people and winning over £3bn of better wages for people who need it most.

Citizens UK works with a broad base of institutions across the political spectrum. At the Living Wage Foundation, we take the same deliberately broad-based approach and accredit all organisations who pay the real Living Wage to their directly and indirectly employed staff and are committed to tackling in work poverty.  As a team we work across a range of industries and sectors to achieve this mission. We seek pragmatic coalitions in order to progress specific campaigns, and partnership around a particular issue such as Living Wage, does not imply an endorsement of broader purpose and policies.

Purpose 

At Citizens UK, our organisers and project staff work within communities to develop leaders, strengthen organisations, campaign for change and organise across difference. There are various project roles and operational, communication, finance and HR roles that support the organisation and project staff and organisers to deliver on this mission and work. This work is rewarding and can be challenging; it requires a personal commitment to inclusion, a willingness to listen and disagree respectfully, and an interest in working in an organisation where our staff, member institutions and leaders will come from a diversity of backgrounds and often hold views that may be very different from our own. More information about how we operate within this context and build trusted relationships across difference can be found on our website and is covered in induction. Onboarding and navigating this relational culture, and type of work, is supported by line managers and further training. 

Main Responsibilities 

We are looking for a highly motivated and organised individual to coordinate our accreditation scheme. The role will work with our network of employers, and support new organisations through the accreditation process. 

The Programme Officer will support our work across the South East and support our managers to grow and deepen engagement with Living Wage Employers through our associated schemes. You will help to ensure our resources and publicity materials are well written and up-to-date, and to coordinate events to grow our employer network. 

Working as the Programme Officer for Citizens UK, reporting to a Programme Manager, your main responsibilities will include: 

Contribute towards the achievement of CUK and LWF’s strategic objectives

Understand how the role contributes to LWF’s purpose and the core mission of CUK

Reliably implement CUK’s and LWF’s policies, procedures, and values in own work

Work with CUK community organisers and leaders to promote civic engagement with and ownership of the Living Wage campaign 

Feed into the LWF strategy and objectives development 

Living Wage Accreditation 

• Support key contacts at potential LW Employers through the accreditation process, from dealing with initial enquiries to guiding them through the employer journey, to checking and processing their accreditation 

• Develop rewarding relationships with key employers, industry, and campaign partners within our networks to build interest in the Living Wage and deliver a high-quality experience to our accredited employers 

• With support from the wider team, develop plans and strategies to grow the number of accreditations in specific regions or industries 

• Collate and disseminate Living Wage criteria and policy issues through both internal and external facing guidance, whilst reviewing and monitoring its suitability 

• Support the development and implementation of projects to promote and grow Living Wage accreditations and develop the quality of service offered 

Build and manage projects and achieve work targets effectively

Successfully progress projects and tasks incl. tracking performance and expenditure 

Deliver agreed areas of the LWF’s work plan and leading on agenda items to report into team meetings.

Support the growth and development of new and existing Living Wage schemes incl.  Recognised Service Providers, LW Funders, LW Places, Living Hours, Global Living Wage and Living Work Consultancy 

Deliver personal work targets on time and to standard: 

• Respond to telephone and web-based enquiries by providing advice and support to employers and supporters 

• Provide administrative support for all aspects of the accreditation journey, incl. processing accreditations, recognitions, and renewals 

• Maintain LWF data on systems, incl. Salesforce employer database

• Support the maintenance of our systems to ensure efficient processes and develop reporting mechanisms for effective monitoring and evaluation of our impact and progress against plans 

• Coordinate and administrate Steering, Advisory or Leadership Groups as required, incl. coordinating agendas, sending out timely papers, taking minutes and following up on actions 

Learning &expertise

Keep abreast of new developments in the accreditation space

Apply new learning to work and respond effectively to feedback 

Work collaboratively with the LWF and franchise teams to share learnings and experience and ensure that we are meeting the expectations of our network and stakeholders 

Develop and manage external relationships 

Effectively develop and support a range of external relationships 

Respond effectively to queries or requests from stakeholders 

Engage with a diverse range of external stakeholders to support and develop projects as required 

Communications 

Communicate effectively within the LWF; ensuring that messages are reliably passed to those who need to know 

Represent the LWF coherently in writing and verbally 

Events and Communications 

• Plan and organise events to celebrate and grow our network of LW Employers, incl. playing an active role in the delivery of LW Week and assisting colleagues with event logistics 

• Represent and speak on behalf of the LWF at internal and external meetings and events 

• Develop or feed into employer resources incl. marketing materials, blogs, reports, templates, and guides 

Develop and manage internal relationships 

Work effectively with colleagues across Citizens UK 

Work collaboratively within the LWF team and actively participate in the team to ensure we meet the expectations of our network and stakeholders 

Generate income and resources

Contribute to plans and proposals to grow sources of income/resource.

Take personal responsibility for the careful stewardship of LWF’s resources 

 Personal Specification 

(D) Desirable, (E) Essential 

 Experience 

• Comprehensive experience in an administrative role (E) 

• Experience of building positive relationships (E) 

• Experience of learning, managing and updating Salesforce or similar databases (D) 

 Key skills and knowledge 

• Excellent time management skills with the ability to juggle a wide range of competing demands (E) 

• Understanding of database and systems management (E) 

• Ability to take in and interpret information and present in a succinct manner(E) 

• Excellent communication skills, both verbally and written, combined with the ability to liaise with senior stakeholders, both online and in-person (E) 

• Ability to act on own initiative to introduce and develop new systems as appropriate (E) 

• Strong attention to detail (E) 

• Strong IT skills to include MS Office and database software (E) 

• Understanding of the policy and campaign landscape in the UK (D) 

Personal qualities & values 

• A strong commitment to social justice and alignment with the Living Wage Foundation’s mission and Citizens UK’s values (E). 

• A proactive approach to all areas of work with a ‘can do’ attitude and a flexible approach to work demands (E) 

About the application process 

We work within diverse communities bringing people together. In line with our Inclusion value, we would love to see applications from LGBTQIA+ people, people from racialised communities, people living with disabilities and people of faith, all to better represent the communities we work in. We want our employees to have the working conditions that allows them to fully participate, be able to be their best authentic selves and thrive doing so, and we have employee networks to support staff. Even if you don’t quite meet all the required criteria still consider applying, as we invest in our employees and support them to develop the skills and knowledge required to deliver their role. 

For questions and reasonable adjustments regarding your application including information in a different format, or our recruitment process, please email us.

Interviews will be in person in the South of England region, week commencing 5th October – in person most likely at Head Office in Whitechapel.

Are you experienced in leading a team within Service Charges?

We have two fantastic opportunities to join our Service Charges team as Regional Service Charge Managers. Based from our office in Basingstoke, you'll combine office and home working in line with our hybrid approach, with occasional travel to our Wembley office for team meetings.

The Role

Reporting into the Head of Service Charge Setting and Administration, you'll be responsible for managing and coordinating the Regional Service Charges team in the South West region in the delivery of the service charge calculations (all tenure types) and annual service charge statements to customers in line with legal and regulatory requirements. The portfolio consists of approximately 20,000 units with a total annual service charge income budget of c.£20 million. Responsibilities include:

• Managing the Regional Service Charge team with a focus on articulating a clear vision, providing direction, and promoting a culture of accountability, high performance, and continuous improvement

• Setting the annual service charge expenditure and income budget across all tenures within the region

• Accountability for the annual service charge estimate and final account process, ensuring the risk associated with rechargeable service charges is effectively managed and regulatory time scales are met

• Working collaboratively across the business to support continuous service improvement and deliver excellent customer service to customers across different tenure types, ensuring compliance with legal requirements

• Reviewing and approving the certification of annual service charges, documenting the calculation and apportionment process, including the reports and supporting documentation to facilitate the certification

• Producing and analysing regular reports on recoverable repairs and maintenance expenditure, estimated service charge income and ad-hoc reports dependant on business requirements

What we're looking for

You should have previous experience in a similar management role within service charges. You'll need to demonstrate strong technical knowledge, being adept in managing fixed and variable charges in a large and complex setting, preferably in a housing context. You'll also need:

• To be an experienced leader, skilled in developing high-performing teams and consistently maintaining high operational standards

• Thorough understanding of the Landlord and Tenant Act 1985 (as amended) and other guidance and best practice for service charges

• To be qualified by experience or a qualified accountant with a solid understanding of accounting practices and concepts including account reconciliations

• Ability to take ownership and work independently whilst meeting tight organisational deadlines

• Strong stakeholder management skills, demonstrating collaborative, cross-functional working relationships, including experience liaising with external stakeholders, e.g. auditors, regulators and Ombudsman

• Experience in directly engaging with customers, addressing queries, and delivering clear, concise written communication

• Strong experience with Microsoft Office applications, including intermediate / advanced excel

• Knowledge and experience of using housing management and property management systems (e.g. Workday, SUN, Agresso, NEC, Active H or similar)