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NFP People, Multiple Locations (Hybrid)
Starting from £28,831
Posted 1 day ago
SPEAR, Multiple Locations (On-site)
33,364
A Home Comes First. Your Support Makes it Last.
Posted 1 week ago
Closing in 2 days
Hospice UK, London (Hybrid)
£33,500 per annum + excellent benefits
Passionate about engaging people & sharing stories? Join us to deliver impactful comms for Hospice UK’s 210 member organisations and beyond
Posted 5 days ago
SPEAR, London (On-site)
£33,364 per year
A Home Comes First. Your Support Makes it Last.
Posted 4 days ago
Closing in 4 days
Combat Stress, Leatherhead, Surrey (On-site)
£26,945 - £29,569 per year
Support the charity’s income generation and stewardship of donors by working with the fundraising and events teams.
Posted 3 days ago
IRIS Recruitment, Greater Manchester (On-site)
£25,000 - £25,642 per year
Posted 2 days ago
Closing in 6 days
Imagine This, Remote
£25,000 - £35,000 per year
Posted 3 weeks ago Apply Now
Closing in 2 days
The Brilliant Club, Victoria (Hybrid)
£34,944 per year (plus £2,000 London weighting for those living in London and within the M25)
Posted 2 weeks ago
Closing tomorrow
NFP People, Remote
Circa £14,100 pa (FTE £27,435 pa (inner £2,031.42 pa / outer £1,170 pa) London weighting
Posted 2 weeks ago
Closing in 3 days
NFP People, Multiple Locations (On-site)
£25,847.00 - £27,549.00 per annum
Posted 3 weeks ago
Page 10 of 20
South East (Hybrid)
England, United Kingdom
Reading, Berkshire
Starting from £28,831
Full-time
Permanent
Job description

Casework Administrator

Are you skilled in administration and want to provide excellent customer service? Or do you have knowledge of higher education and are looking to develop your career in a professional and supportive environment?

The ombudsman service that deals with complaints from higher education service users are looking to recruit talented people into their team, so if this sounds like you… then apply today!

Position: Casework Administrator

Location: Hybrid/Reading (a minimum of one day a week in the office. More office attendance will be needed during probation period)

Hours: Full time (open to part time and job share)

Salary: Starting from £28,831

Contract: Permanent

Closing Date: 10:00am, 3rd November 2025

Interviews: w/c 24th November

About the Role

Casework Administrators work as part of the Casework Support Team offering excellent customer service to internal colleagues and external stakeholders.

You will be the point of contact for students seeking help and guidance about the ombudsman service on offer. This can be challenging and will require empathy and excellent oral and written communication skills.

You will complete various administrative tasks to ensure that reviews run smoothly, keeping cases up to date and making sure the team receive all the information they need.

The Casework Administrator role is a good starting point for someone looking to start a career in complaints handling or regulation.

Full details of the job and person specification can be found once you click to apply, along with more information about what it’s like to work at the OIA.

About You

You will have good analytical skills and be able to work in a professional environment that values confidentiality and integrity. Customer Service experience including dealing with a volume and variety of telephone enquiries and a general understanding of complaints handling is beneficial for this role.

The charity values diverse backgrounds, life experiences and perspectives.  It has a supportive and inclusive organisational culture and would like the organisation to be representative of the community and the people who use its service.  It welcomes applications from candidates from all backgrounds, in particular, it would welcome applicants from black, Asian, and minority ethnic backgrounds.  Applications for full-time or part-time working will be considered.

Qualifications

Given the mission and purpose, we will consider any higher education qualifications, degree subjects or demonstrable interest/commitment to higher education in all its forms.

You may also have experience in roles such as Caseworker, Case Administrator, Admin, Administrator, Administration, Customer Service, Customer Service Officer, Customer Service Administrator, Customer Service Helpdesk. 

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Posted by
NFP People View profile Organisation type Advertising Agency Company size 6 - 10
Posted on: 17 October 2025
Closing date: 03 November 2025 at 10:00
Job ref: 7806
Tags: Administration, Advice / Information, Customer Service, Customer support, Education, Youth / Children