52 Knowledge and learning advisor jobs in London
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The purpose of the role is to assist our clients with immigration legal advice and representation. The focus of this legal work is on non-legal aid funded matters, supporting people to preserve immigration status and for some become British Citizens. While the majority of the immigration advice and representation at RMJ is free for clients, this service we charge an affordable fee to help those who cannot find affordable and professional representation.
Key Responsibilities
Case management:
- Manage own caseload, working to advance the best interests of the client
- Adhere to standards set out by IAA/SRA and AQS to deliver high-quality advice
- Provide advice and representation up to IAA level 2/3.
- Engage with the Line Manager to create and follow a training plan to ensure compliance with IAA CPD, keeping up to date with changes in law, policy and guidance to ensure clients receive accurate and high-quality advice
- Liaise directly with the UKVI and related governmental agencies
- Complete forms, letters and immigration applications in line with deadlines
- Liaise with and refer clients to Legal Aid Solicitors or other advisers, as appropriate
- Manage clientsʼ expectations by discussing deadlines, outcomes and timing
- Deliver legal advice outreach surgeries/drop in as and when required
- Progress cases in a timely manner in line with regulatory requirements
- Implement organisational priorities into day-to-day casework.
- Maintain clientʼs files and records in line with file management procedures
General responsibilities:
- Seek to continuously improve in order that the Charity delivers the best possible service to beneficiaries
- Ensure that all of RMJʼs Policies and Procedures are adhered to at all times
- Attend internal and external training as and when required
- Participate in regular supervisions and team meetings
- Working with the Head of Campaigning to raise awareness or further research in relation to the issues our client group face
- Attend the office on a regular basis (hybrid working)
- Act as a positive ambassador for the Charity at all times
- Working with volunteers when necessary
- Undertake any other duties that may be reasonably required
Education/Qualifications:
IAA accredited. If IAA level 1, the candidate will be expected to initially work under supervision completing level 2 work and qualifying at level 2 within 6 months (training is provided and study leave is accommodated). Upon obtaining a higher level of accreditation, the candidateʼs salary will increase in line with RMJ pay scales.
Practising Solicitor with 1-year immigration experience.
IAAS level 2 caseworkers (non-solicitor) will be considered but if appointed must be prepared to work under supervision and qualify at IAA level 1 within 6 months (Training is provided and study leave is accommodated). Upon obtaining a higher level of IAA accreditation, the candidateʼs salary will increase in line with RMJ pay scales.
For further information and details about the application process, please refer to the recruitment pack. To view the recruitment pack, please click the Apply button to download it.
Please note that applicants must have the legal right to work in the UK, as visa sponsorship is not available for this role.
Refugee and Migrant Justice works to; support people in crisis, improve access to justice and dismantle barriers that stand in peoples' way.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role
RAID has 4 main advice areas: Information Navigation, Benefits Advice, Energy Advice and Money Advice. The Cost of Living Crisis has disproportionally impacted Disabled people, who are more likely to face higher living costs, barriers to employment and reduced financial resilience, making it harder to cope with rising household expenses. Many of the people we see are in challenging situations; struggling with debt, experiencing food and fuel poverty, facing homeless and dealing with loneliness and isolation. The work can be emotionally challenging.
The Money Advisor will provide high-quality, accessible and person-centred money advice to Disabled people and people with long-term health conditions, supporting them to understand their financial situation, maximise their income, manage financial pressures and exercise their rights.
The Money Advisor will be required to undertake training to again gain accreditation from the Money and Pensions Service (MaPS), as part of their Quality Framework for Individuals, and will be expected to retain this qualification through continual professional development. Free training will be provided through the Wiser Adviser platform.
The Money Advisor will provide practical advice and support on a range of financial issues, budgeting, debt, household costs and financial inclusion. You will work closely with our Welfare Benefits team and undertake casework yourself as required to resolve issues. The role will recognise the barriers created by social, economic and environmental factors and work alongside people to identify solutions that increase financial security, choice and independence.
The postholder will work within RAID's rights-based and Social Model of Disability approach, ensuring that Disabled people are listened to, treated with dignity and supported to make informed decisions about their lives.
About You
You are a knowledgeable, approachable and compassionate adviser who is passionate about helping Disabled people improve their financial security and exercise their rights.
You will have experience of providing money, welfare benefits or related advice and be confident supporting people to navigate what can sometimes be complex financial and benefits systems. You will be able to explain information clearly and in an accessible way, helping people understand their options and make informed decisions.
You will take a person-centred and rights-based approach, recognising that Disabled people can experience significant financial barriers, including additional costs associated with disability, inaccessible services, discrimination and barriers to employment and income. You will understand the importance of listening to people and working alongside them rather than making assumptions about what they need.
You will be comfortable supporting people with a range of circumstances and levels of support needs. You will be patient, non-judgemental and able to build trust with people who may have had difficult experiences when accessing services.
You will be organised and able to manage your own caseload, prioritise effectively and maintain accurate records. You will also enjoy working collaboratively with colleagues and external organisations to find practical solutions and achieve positive outcomes for the people we support.
You do not need to be an accredited money advisor to apply but you must successfully complete the required training and be able to demonstrate an interest and aptitude for money advice.
To apply
To apply for this role, please send your CV and a covering letter of up to 2 sides of A4 stating how you meet the Essential and Desirable criteria in Experience and Knowledge section of the Job description.
We will not consider applicants that do include a cover letter. We are receiving an increasing number of cover letters written by AI that are exact replicas and these will be not be considered as suitable cover letters. Please ensure you tailor your cover letter to the Job Description and your experience.
Disabled Candidates
We are an equal opportunities employer and particularly welcome applications from Disabled candidates. We have been awarded the Disability Confident Employer quality mark, meaning any Disabled candidates
RAID will empower disabled people to achieve greater independence and choice by providing a range of services and support.



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Do you have a passion for using your research skills to improve the lives of older people needing care? Join our team!
In this dynamic role, you will provide research support across our advice, policy and campaign work. Your research will be practice-based, with a focus on improving people’s lives and bringing about real change. This will include:
- helping our advisers to support older people and their families
- building and improving our knowledge of care law across the UK
- helping to create new information resources
- feeding into national conversations about care reform
- supporting our work to push for a better care system
You will be a vital part of a small charity having a big impact. Providing the national adviceline for older people needing care and pushing for improved care services, we are a leading voice in the sector.
The ideal candidate will be a positive, can-do person, with a passion for championing the rights of older people needing care, and an enthusiasm for using your research skills to affect change.
You will:
- work closely with colleagues to ensure our research aligns with our advice service, campaigns, policy, communications and fundraising
- join the charity during an exciting period of change, as we seek to diversify and increase our reach across the UK
- work alongside colleagues who are experts in their field, with dedicated time for co-learning and sharing knowledge and skills
- be welcomed into our friendly, dedicated team
Care Rights UK is the charity focused on promoting the rights of older people needing care. For over 30 years our national advice service has been a lifeline for older people and their families. This is an exciting opportunity to join our small team and make a real difference.
“Working at Care Rights UK has truly been the most rewarding job that I’ve done. The charity’s work is invaluable to people in urgent need of help, and it has been a real privilege to assist with this. My work as a researcher has been fulfilling, stimulating and challenging in equal measure; the team are a joy to work with and enormously supportive. I would strongly recommend this role to anyone who is considering applying.” George Hill, former Researcher at Care Rights UK
Even if you feel you don’t meet all the criteria outlined in the person specification, if you’re keen to learn and to apply your skills, we’d love to hear from you!
The cover letter plays a key part in our selection process. We use the information you provide in the letter about your skills and experience to decide whether or not to invite you for an interview.
We ask candidates not to use generative AI to create their cover letter. We want to hear about your skills and experience in your own voice. Applications written with generative AI are unlikely to get through our sifting process. Your unique perspective and story matter, and we’d love to hear it!
Care Rights UK is your care champion, the charity focused on promoting the rights of older people in care.



The client requests no contact from agencies or media sales.
Office & Property Compliance Administrator
Part-time permanent – Initially 3 days (21 hours) pw/ (0.6 FTE) subject to review after 6 months
£30,000 FTE (£18,000 for 0.6 FTE)
Office base Liverpool Street/Moorgate – Commonweal operates a flexible hybrid working policy requiring staff to attend the office base at least 2 days per week, one of which is our Tuesday anchor day when all staff are in the office.
Commonweal is an independent charity, with a small core staff team of 9, overseen by a voluntary Board of Trustees, working to investigate, pilot and champion housing based solutions to social injustice. Using our charitable resources, we provide experts and partner organisations with the opportunity to trial and test new approaches designed to enhance housing equality and justice. Independently evaluating each of our projects we share our experiences, using this learning to inspire new thinking. Through the replication of what works and the lessons from what doesn’t, we influence changes in policy and practice. In addition, we commission other research identifying and spotlighting new areas of housing injustice.
Commonweal owns a small portfolio of properties that are leased to our project partners – charities, housing and support organisations delivering services to people experiencing housing injustice. This role will be central to ensuring that we fulfil our responsibilities as a property owner and that our partners and managing agents meet their property and compliance obligations.
You will maintain oversight of key property compliance requirements, ensuring certificates, inspections and other documentation are in place and up to date, proactively following up outstanding actions and escalating issues where necessary. Working closely with our managing agents, retained surveyor, contractors and project partners, you will help ensure we have an accurate and up-to-date picture of our properties, including repairs and planned works, void properties and those being prepared for occupation.
Commonweal also periodically buys and sells properties as new projects begin and others come to an end. You will provide administrative coordination for these processes, liaising with estate agents, solicitors and other professional advisers and helping to keep actions and deadlines on track.
Alongside our property portfolio, the Office & Property Compliance Administrator will coordinate and deliver the core administration that underpins Commonweal's work. This varied role brings together governance and Board administration, property and compliance coordination, and oversight of our office systems and environment.
You will:
- Manage the compliance administration of our property portfolio, maintaining accurate records of compliance requirements, certificates, inspections, key dates and associated documentation.
- Proactively monitor outstanding property actions, repairs and works, liaising with managing agents, our surveyor, contractors and project partners to obtain updates, follow up overdue actions and escalate concerns where necessary.
- Maintain accurate and up-to-date information on the status of our properties, including voids, outstanding works and readiness for occupation, providing reliable information for operational and Board reporting.
- Provide administrative coordination for property acquisitions and disposals, liaising with estate agents, solicitors and other professional advisers and tracking actions through to completion.
- Provide high-quality governance support to our Board of Trustees, including scheduling meetings, collating agendas and papers, circulating Board packs and taking accurate minutes.
- Oversee the smooth running of our office, including IT and supplier contracts and health & safety administration.
- Act as a first point of contact for general enquiries and provide reliable administrative support to the CEO, DCEO and wider team.
We are looking for someone with:
- Strong organisational and time-management skills, with the ability to manage competing priorities and deadlines.
- Experience of supporting Boards or committees, including minute-taking.
- Experience of property, housing, lettings or compliance administration, or demonstrable experience of managing detailed records, actions and deadlines within another regulated environment.
- Excellent attention to detail and a commitment to maintaining accurate and reliable information.
- A proactive approach – someone who is comfortable following up outstanding actions, chasing information and identifying when something needs attention or escalation.
- Excellent written and verbal communication skills.
- Confidence working with suppliers, contractors and other external organisations.
- A collaborative and professional style and the ability to work effectively as part of a small team.
Previous knowledge of property compliance requirements would be an advantage, but we are equally interested in candidates with strong transferable administrative and coordination skills and the ability to develop their property knowledge.
This is a varied and important role at the heart of Commonweal, helping to ensure that our properties, governance and organisational systems are well managed, accurate and compliant, and that colleagues and Trustees have the reliable information they need.
Closing date 22nd September 2026
Interviews will be held w/c 28th September in person at our London office.
Please ensure your covering letter is tailored to this specific role and describe how you meet the person specification (attached) and include your relevant experience.
An independent housing based social justice and action learning charity helping expert organisations to find 'housing solutions to social injustice'
The client requests no contact from agencies or media sales.
The Bromley Mental Health & Wellbeing Hub (BMHWH) is a key part of the transformation of mental health services in the borough under the NHS Long Term Plan. Delivered in partnership with Oxleas NHS Foundation Trust, the Hub brings together primary care, secondary care and the voluntary sector to provide flexible, holistic and integrated support for adults with mental health needs.
We are seeking a Mental Health Advisor to join our Information, Advice and Guidance (IAG) and Tailored Wellbeing pathway. This is an exciting opportunity for someone who is passionate about supporting people to improve their mental health and wellbeing, and who enjoys working in a collaborative, person-centred environment.
As a Mental Health Advisor, you will provide tailored, time-limited support to adults experiencing mental health difficulties through one-to-one and group-based interventions. You will undertake holistic assessments, develop personalised support plans, provide information, advice and guidance, and help people access local services and opportunities that promote long-term wellbeing and recovery.
Working closely with clinical colleagues from Oxleas and a range of community partners, you will support individuals with varying levels of need, helping them build resilience, increase independence and develop strategies to manage their mental health. You will play a vital role in ensuring people receive the right support at the right time and are connected with services that best meet their needs.
Key Responsibilities:
- Manage a caseload of adults with mental health problems, providing tailored and person-centred support
- Conduct holistic assessments and develop individual support plans using a recovery-focused approach
- Deliver one-to-one and group interventions that promote wellbeing, stability and relapse prevention
- Provide information, advice, guidance and signposting to help people access appropriate services and community resources
- Work collaboratively with Oxleas clinical colleagues and voluntary sector partners to coordinate support
- Identify and respond appropriately to safeguarding and risk concerns
- Maintain accurate records and monitor outcomes using the Hub's case management systems
- Support people to access local opportunities and activities that enhance wellbeing and independence
- Contribute to service evaluation, quality improvement and the achievement of contractual targets
About You
(More detail can be found in the Person Specification below)
We are looking for candidates who can demonstrate:
- Experience of supporting people with mental health needs in a health, social care or community setting
- Knowledge of recovery-focused and person-centred approaches to mental health support
- Confidence in carrying out holistic assessments and working with individuals with diverse and complex needs
- The ability to provide effective information, advice, guidance and signposting
- Strong communication and relationship-building skills, with the ability to work collaboratively across services
- Good organisational skills and the ability to manage competing priorities
- An understanding of safeguarding, risk management and professional boundaries
- A proactive, compassionate and empowering approach to supporting people to achieve their goals
Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.
Closing date: Sunday 13th September (11:59pm)
Likely interview date: Week beginning 21st September
We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.
About Us
SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.
SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.
Read more about staff benefits and why staff love working here on our website.
We work to be there when it matters for people living with mental health problems and dementia in Bromley, Greenwich, Lambeth, Lewisham, and Southwark



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We're looking for an experienced Employee Relations Partner to join the People Team at Save the Children UK, where you'll act as a trusted expert and help shape a more human-centric, fair and empathetic colleague experience across the organisation.
About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn, and protection from harm.
When crisis strikes, we are always among the first to respond and the last to leave, ensuring children are protected, supported and heard.
About the Role
As our Employee Relations Partner, you'll be the organisation's go-to expert on employee relations, supporting leaders to navigate complex people challenges while ensuring our approach remains legally robust, values-led and people-centred.
You'll manage a varied and often sensitive caseload, lead the development of ER policies and practices, build capability across the People Team and work closely with senior stakeholders to foster a culture of trust, accountability and fairness.
Working alongside HR Business Partners as part of a self-managed team, you'll help ensure a consistent and practical approach to employee relations across a unionised environment, bringing clarity and confidence to complex people matters.
In this role, you will:
- Manage a broad range of employee relations cases, from day-to-day matters to complex and high-risk issues.
- Provide expert advice and coaching to managers, senior leaders and People colleagues on employee relations and people risk.
- Lead the development and continuous improvement of ER policies, guidance and resources.
- Build organisational capability through coaching, mentoring and sharing ER expertise across the People Team.
- Identify trends and opportunities to improve processes, strengthen colleague experience and reduce organisational risk.
- Lead staff safeguarding cases in partnership with the Safeguarding Team, ensuring a trauma-informed and victim-centred approach.
- Collaborate with teams including Legal, Safeguarding and senior leadership to resolve complex workforce challenges.
About You
To be successful, you'll bring:
- Strong knowledge of UK employment law and employee relations best practice.
- Significant experience managing complex, sensitive and high-risk ER casework.
- The ability to influence, coach and challenge stakeholders at all levels, including senior leaders.
- Experience developing policies, guidance and practical tools that improve employee experience.
- A track record of building capability and confidence in others through coaching and mentoring.
- Comfort navigating complex, sensitive and sometimes challenging situations, with the ability to remain balanced, pragmatic and solutions-focused.
- Skilled at translating policy into practice, providing clear and practical guidance that supports fair and consistent decision-making.
- Able to bring clarity to processes and people issues, helping managers and colleagues navigate complexity with confidence.
- Excellent communication, facilitation and conflict resolution skills.
- A commitment to Save the Children's vision, mission and values.
What we offer you
We promote flexibility, inclusion, collaboration, and wellbeing both at work and beyond, and offer a wide range of benefits designed to reward your hard work and inspire you to help improve the lives of children every day.
Some of the benefits you can expect include:
- Generous Annual Leave – Starting at 27 days per year (pro rata for part-time employees) increasing with service up to 32 days, plus public holidays and our annual 'Save the Children Day'.
- Family Leave – Up to 39 weeks of maternity/adoption pay (including up to 21 weeks full pay) and paternity/adoption leave of 10 weeks full pay (plus statutory entitlement).
- Special Leave – Up to 10 days paid leave per year (pro rata) for urgent or exceptional personal circumstances, without using annual leave.
- Volunteer Leave – Up to 3 days paid leave per year to support volunteering and give back.
- Pension & Life Assurance – Helping you plan for the future with up to 7% employer pension contributions.
- Employee Discounts – Access thousands of deals across groceries, retail, tech, travel, fitness, and more.
- Health & Wellbeing Support – Including access to a 24/7 Virtual GP and Employee Assistance Programme and Counselling, eye care support, and seasonal flu vaccinations.
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.
Location & Ways of Working:
The majority of our roles can be performed remotely in the UK, but at times you will be required to come to your contracted office (usually between 2–4 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact.
This will be discussed and agreed with your manager / team and we encourage candidates to discuss our ways of working in more detail at interview stage.
Flexible Working - We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce, and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where structural inequality is actively addressed, and all employees have a sense of belonging and feel that they can thrive.
We encourage applications from people of all backgrounds, and are especially interested in hearing from people with diverse and intersecting identities such as lived experience of poverty, people of faith, people of colour, people with disabilities, with experience of migration and/or refugee status, care-experienced people, the LGBTQIA+ community and individuals with experience living in diverse families.
We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. We know that different voices working together will enable us to do our work better, improving the lives of children around the world.
Salary Structure:
Save the Children is committed to paying staff in a fair and equitable way and will benchmark all salary offers in line with the pay of existing staff. To see our full offer please visit this link: Save the Children | Careers
Interview Expenses:
Candidates should note that unfortunately it is not our policy to reimburse expenses accrued when attending interviews at Save the Children UK unless you are requested to attend an interview in an alternative location to where the role is based.
Pre-employment Checks:
Any Employment with Save the Children UK will be subject to the following checks prior to your start date:
- A satisfactory police record check to include a Disclosure and Barring Service (DBS) check and/or an International Criminal Record Check (If applicable)
- Receipt of satisfactory references - As a committed member of the Misconduct Disclosure Scheme, as part of our onboarding process, Save the Children UK will undertake a minimum of 2 references, and any additional references required to collectively cover the last 5 years of your employment history.
- Proof of eligibility to work in the national location for this role
Closing Date: 20 September 2026
We believe in a world where every child survives, learns, and is protected from harm.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Want to work in a fast-paced environment with opportunities to learn advice skills? Are you a proactive person interested in making a real difference to Disabled people?
About the role
RAID has 4 main advice areas: Information Navigation, Benefits Advice, Energy Advice and Money Advice. The Cost of Living Crisis has disproportionally impacted Disabled people, who are more likely to face higher living costs, barriers to employment and reduced financial resilience, making it harder to cope with rising household expenses. Many of the people we see are in challenging situations; struggling with debt, experiencing food and fuel poverty, facing homeless and dealing with loneliness and isolation. The work can be emotionally challenging.
As well as our advice work we administer a number of grants on behalf of local grant giving charities and the local authority and you will play a key role in helping us to process grants in a timely and efficient way as well as supporting with advice enquiries.
Our teams are busier than ever and this role will play a vital part in supporting the team with administration tasks including; processing grants and gathering client evidence, taking client enquiries from the phone, website and email and uploading them to our database, scanning and photocopying.
You will spend your time working directly with clients with a range of physical, sensory and mental health impairments to help them to fill in grant allocation forms and other forms and helping people to know their rights. You will also support our advice teams administratively; arranging appointments, sending emails and letters and uploading information to our database
You will receive training in a range of advice areas (housing, health and social care, benefits, transport and travel) as well as other relevant topics such as various mental health conditions, managing challenging behaviour, professional boundaries, and case management. You will be supported by a friendly team of experienced advisers who will have the opportunity to shadow and you will also have access to a range of external training and development opportunities.
You will need to have clear written and oral communication skills as you will need to make phone calls and write emails and letters to clients as well as providing progress updates to the team.
You will work closely with our experienced advice team and we can offer opportunities for training and development in a range of areas including social care, housing and benefits to support you on your journey to becoming and advisor.
About you
To be successful in this role you will have solid administration and organisational skills, a high degree of accuracy and attention to detail, and a level of emotional resilience that enables you to support people in challenging circumstances, while protecting your own wellbeing. You will have strong communication skills across all levels and will be a real team player with a genuine interest in supporting Disabled people.
An interest in developing advice skills in essential and experience or a background in advice and information will be an advantage.
You will have excellent communication and IT skills, administrative skills and be fully competent on Microsoft applications. You will have the ability to work independently as well as part of a team.
The ideal candidate will be passionate about social justice and the empowerment of Disabled people and excited to learn valuable skills on the job.
Disabled Candidates
We are an equal opportunities employer and particularly welcome applications from Disabled candidates. We have been awarded the Disability Confident Employer quality mark, meaning any Disabled candidates that meet the minimum criteria will be invited for interview. Please advise if have a disability or long-term health condition that you would like considering when you apply.
To apply for this role, please send your CV and a covering letter of up to 2 sides of A4 stating how you meet the Essential and Desirable criteria in Experience and Knowledge section of the Job description. Please apply via the Charities Job website.
We will not consider applicants that do include a cover letter. We are receiving an increasing number of cover letters written by AI that are exact replicas and these will be not be considered as suitable cover letters. Please ensure you tailor your cover letter to the Job Description and your experience.
RAID will empower disabled people to achieve greater independence and choice by providing a range of services and support.



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Working Well Trust
Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment.
We are expanding our team of IPS Employment Advisors in our IPS service in the London Borough of Enfield. You will be based in one of NHS mental health treatment teams in Enfield Town and Edmonton areas.
This IPS service at Working Well Trust has been awarded the IPS Grow quality mark and adheres to the principles of the IPS model in supporting people in to employment.
This role will be working with clients who have mental health support needs, wanting to gain and sustain paid employment.
Experience of employment support is not essential, it is more important that you share our passion and commitment to employment as an integral aspect of wellbeing and supporting people to find the right job for them. You will receive training on the IPS model and in supporting people with mental health issues. We welcome applications from people with lived experience of mental health, either personally or through a close contact.
You need to have a desire to support people to achieve their employment goals, and the ability to multitask and manage your workload effectively. Good organisation skills are essential for this role, in addition to an interest in mental health, and the role it plays in the workplace. The successful candidate will need to become comfortable in approaching employers, and showcase the advantages of our service in order to work with them to recruit our clients to fill vacancies and sustain employment.
We have 2 x full time positions available as we are growing our team.
What you’ll be doing
You will work with clients (managing a caseload) who have mental health support needs, to assist them in securing sustainable paid employment in line with their preferences. You will deliver the IPSapproach (for which training will be given); providing person centred support and guidance to clients, whilst building positive relationships with local employers to enable clients to move into suitable employment.
You will work as part of a mental health team (NHS Trust) maintaining positive and integrated relationships, fostering a holistic approach to recovery through employment. You will work closely with clinical teams, providing a coordinated approach thatalways remainsclient led.
You will be based at one of the following NHS mental health treatment teams:
- Enfield's Early Intervention in Psychosis (EIP) service, Lucas House Edmonton
- Community Rehabilitation Team Enfield, Park Avenue, Enfield Town
You will spend up to 65% of your week working in the community of Enfield to provide localised support to residents of the Borough.
You will also be working to contract targets whilst maintaining a high-quality service.
What you’ll need
Experience in employment support is not essential. We are looking for someone who brings:
- A genuine desire to support people into meaningful employment.
- Commitment to person-centred work and either experience of or enthusiasm to learn the IPS approach.
- Confidence engaging with employers and promoting the benefits of our service.
- Good organisation skills and the ability to manage a caseload effectively.
- Beneficial (but not essential): experience working with people with mental health difficulties.
- Beneficial (but not essential): local knowledge/ experience of the Borough
What we offer
- £33,000 per year
- 30 days annual leave plus public holidays, (FTE)
- Employer pension contribution of 6%
- Supportive environment within a growing, dedicated team
- Meaningful, rewarding work supporting people into employment
- Expenses paid for mandatory travel during work hours.
- Flexible, paid Wellbeing Hour every fortnight (FTE)
What’s next
Before you apply, please note the following:
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We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months.
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To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions.
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Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression.
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If you require any reasonable adjustments at the interview stage, for example due to a disability, learning difficulty or health condition, please let us know in advance so that we can make appropriate arrangements.
Working Well Trust is an equal opportunities employer and Confident about Disabilities.
If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions.
Start your application today and take the next step in a rewarding career.
Closing date: Wednesday 30th September 2026 (09:00). Please note, we may be actively interviewing during this time and may close the vacancy early.
First stage interviews: 5th - 9th October 2026 (subject to change if advert closes early)
Final Stage interviews (in person in Edmonton): w/c 12th October 2026 (subject to change if advert closes early)
Considerations:
Please note: This post involves access to NHS clinical records through RiO. For confidentiality, information-governance and wellbeing reasons, successful candidates cannot be appointed within the same secondary mental health service area in which they are currently receiving care.
We will not ask applicants to disclose health information during the application or interview process. A confidential service-location conflict check will only take place following a conditional offer. Where a conflict is identified, we may explore an equivalent vacancy in another area, but alternative employment cannot be guaranteed.
Please upload your CV and answer our screening questions to outline why you wish to apply and how you meet the person specification.
Please note, we would be unable to proceed with an offer if incorrect information has been provided at application stage.
At Working Well Trust, our mission is to support people experiencing mental health challenges and/or are neurodiverse on their employment journey.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to be part of a young and vibrant charity that is dedicated to supporting those who have been bereaved by suicide?
Do you want to be on the frontline, helping people through the emotional impact of their loss or offering information and guidance on some of the practical issues they may be facing?
We looking for someone to join our team of Suicide Bereavement Advisers who are the first port of call for people looking for support following their loss.
It is a hybrid role with a 60/40 split between working in our office in Westminster and from home.
We will be expanding the team at regular intervals. If we do not have the time to contact all applicants in this recruitment round or if you are not successful in this round, there will be future opportunities to apply.
About the role
As a Suicide Bereavement Advisor you will:
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Manage a caseload of assigned clients.
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Provide emotional and practical support to clients over the phone and via email and SMS.
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Provide a safe space for them to talk about their loss and how it is impacting them, offering them empathy and validation.
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Provide information and advice about practical issues they may be dealing with.
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Where appropriate, refer them to our Counselling Service and help them to fill in the application form.
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Support them to access other relevant services through signposting.
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Log all contacts in our client management system, ensuring accurate records are kept and maintained.
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Meet agreed performance standards around call duration, timely note completion and consistent caseload management, in line with our commitment to fairness and consistency for clients and team.
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Help with ongoing initiatives to improve our services, including opportunities to contribute to resource creation, training and presenting, and wider projects.
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Support the Client Care team where needed, including covering the phone line and helping with administrative tasks when available.
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Liaise with other relevant organisations to build our connections within the sector and increase awareness of our services.
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Attend and contribute to team and staff meetings.
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Attend training, conferences and workshops in line with continuous professional development.
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Represent the charity at relevant events
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Work in accordance with our values and follow all policies and procedures.
This is a very rewarding role within a small, friendly and hardworking team which is committed to providing the highest quality support to our clients.
About you
You will have experience of working on a helpline or a client-facing role, ideally in the area of mental health; or you may be studying to be a counsellor.
Key attributes we are looking for include:
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A warm, empathic manner
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An ability to listen without judgement
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Calmness when dealing with people in distressing or challenging situations
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Able to work independently and as part of a team
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An enthusiasm to learn and to develop knowledge and skills
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Confidence in using digital technology
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Attention to detail, especially when it comes to record keeping
You will live within commuting distance of our office in Westminster.
We are committed to Equality, Diversity, and Inclusion and as such are actively seeking candidates of all backgrounds to represent the diverse population of people that we serve.
This role requires eligibility to work in the UK and a Basic DBS check. Training will be given to the right candidates.
Supporting people bereaved by suicide
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Working Well Trust
Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment.
We are expanding our team of IPS Employment Advisors in our IPS service in the London Borough of Enfield. You will be based in one of NHS mental health treatment teams in Enfield Town and Edmonton areas.
This IPS service at Working Well Trust has been awarded the IPS Grow quality mark and adheres to the principles of the IPS model in supporting people in to employment.
This role will be working with clients who have mental health support needs, wanting to gain and sustain paid employment.
Experience of employment support is not essential, it is more important that you share our passion and commitment to employment as an integral aspect of wellbeing and supporting people to find the right job for them. You will receive training on the IPS model and in supporting people with mental health issues. We welcome applications from people with lived experience of mental health, either personally or through a close contact.
You need to have a desire to support people to achieve their employment goals, and the ability to multitask and manage your workload effectively. Good organisation skills are essential for this role, in addition to an interest in mental health, and the role it plays in the workplace. The successful candidate will need to become comfortable in approaching employers, and showcase the advantages of our service in order to work with them to recruit our clients to fill vacancies and sustain employment.
This is a part time post working 17.5 hours, please note salary listed is FTE.
What you’ll be doing
You will work with clients (managing a caseload) who have mental health support needs, to assist them in securing sustainable paid employment in line with their preferences. You will deliver the IPSapproach (for which training will be given); providing person centred support and guidance to clients, whilst building positive relationships with local employers to enable clients to move into suitable employment.
You will work as part of a mental health team (NHS Trust) maintaining positive and integrated relationships, fostering a holistic approach to recovery through employment. You will work closely with clinical teams, providing a coordinated approach thatalways remainsclient led.
You will be based at one of the following NHS mental health treatment teams:
- Enfield's Early Intervention in Psychosis (EIP) service, Lucas House Edmonton
- Community Rehabilitation Team Enfield, Park Avenue, Enfield Town
You will spend up to 65% of your week working in the community of Enfield to provide localised support to residents of the Borough.
You will also be working to contract targets whilst maintaining a high-quality service.
What you’ll need
Experience in employment support is not essential. We are looking for someone who brings:
- A genuine desire to support people into meaningful employment.
- Commitment to person-centred work and either experience of or enthusiasm to learn the IPS approach.
- Confidence engaging with employers and promoting the benefits of our service.
- Good organisation skills and the ability to manage a caseload effectively.
- Beneficial (but not essential): experience working with people with mental health difficulties.
- Beneficial (but not essential): local knowledge/ experience of the Borough
What we offer
- £33,000 per year (FTE)
- 30 days annual leave plus public holidays, (FTE)
- Employer pension contribution of 6%
- Supportive environment within a growing, dedicated team
- Meaningful, rewarding work supporting people into employment
- Expenses paid for mandatory travel during work hours.
- Flexible, paid Wellbeing Hour every fortnight (FTE)
What’s next
Before you apply, please note the following:
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We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months.
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To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions.
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Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression.
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If you require any reasonable adjustments at the interview stage, for example due to a disability, learning difficulty or health condition, please let us know in advance so that we can make appropriate arrangements.
Working Well Trust is an equal opportunities employer and Confident about Disabilities.
If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions.
Start your application today and take the next step in a rewarding career.
Closing date: Wednesday 30th September 2026 (09:00). Please note, we may be actively interviewing during this time and may close the vacancy early.
First stage interviews: 5th - 9th October 2026 (subject to change if advert closes early)
Final Stage interviews (in person in Edmonton): w/c 12th October 2026 (subject to change if advert closes early)
Considerations:
Please note: This post involves access to NHS clinical records through RiO. For confidentiality, information-governance and wellbeing reasons, successful candidates cannot be appointed within the same secondary mental health service area in which they are currently receiving care.
We will not ask applicants to disclose health information during the application or interview process. A confidential service-location conflict check will only take place following a conditional offer. Where a conflict is identified, we may explore an equivalent vacancy in another area, but alternative employment cannot be guaranteed.
Please upload your CV and answer our screening questions to outline why you wish to apply and how you meet the person specification.
Please note, we would be unable to proceed with an offer if incorrect information has been provided at application stage.
At Working Well Trust, our mission is to support people experiencing mental health challenges and/or are neurodiverse on their employment journey.
The client requests no contact from agencies or media sales.
The Associate Director (Investments) role will design and lead a new mission-aligned strategy that puts racial justice and community power at its centre - redefining how our capital can be put to work to restore dignity and collective care within communities.
This is not a conventional investment role. It will take all of us, including our grant partners to imagine, design and build. Your role is to hold this with bravery and humility, and a willingness to shift as we continue to learn and deepen our strategic ambitions.
We are looking for someone who is as comfortable engaging with communities on the ground as they are with fund managers and wealth advisers - someone who understands that the way capital moves is itself an act of power, and who brings the vision, relationships and technical grounding to help Tudor use its assets in genuine service of our mission.
You will sit on the Senior Leadership Team, serve as Tudor's primary investment adviser to the Board and Finance
& Investment Committee, and lead a working group of trustees and partners as we chart this new course.
The client requests no contact from agencies or media sales.
Do you want to support people with mental health issues in a moment of crisis?
Are you calm, non-judgemental and able to work effectively with people experiencing distress?
If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.
Employment Advisor – Connect To Work (IPS Employment Advice)
Reference: 350
Salary: £29,400 per annum (pro-rata for part time)
Hours: 15 hours - 37.5 hours per week
Contract: Permanent
Working base(s): Watford, Hemel Hempstead or St. Albans with Herts countywide travel required.
About the Service
Herts Mind Network is a new delivery partner of Hertfordshire’s ‘Connect To Work’ programme, overseen by Step2Skills, Hertfordshire County Council.
The Connect to Work programme has launched in Hertfordshire in August 2025 and is designed to support residents with disabilities, health conditions, or complex barriers into meaningful employment.
This UK Government-funded programme is part of a nationwide effort to reduce economic inactivity and promote inclusive workplaces.
Connect to Work is a personalised Supported Employment programme that pairs eligible individuals with dedicated Employment Advisors.
About the Role
We are seeking four highly motivated, organised and compassionate Employment Advisors, to deliver the countywide Connect To Work programme in our new Employment workstream. In this highly rewarding role, you will be responsible supporting individuals experiencing mental health problems, and those facing complex barriers, to secure and sustain meaningful paid employment.
This position is part of the Connect to Work programme — a voluntary Supported Employment initiative funded by the Department for Work and Pensions. You will deliver the Individual Placement and Support (IPS) model, offering tailored advice and guidance to individuals, while also building strong partnerships with local employers to create opportunities aligned with individuals’ skills and aspirations.
As an Employment Advisor you will deliver the Individual Placement and Support (IPS) model to meet individuals regularly to understand an individual’s skills, strengths and goals; developing clear action plans; provide practical support; and co-create personalised action plans.
The programme provides structured, 1:1 and group based person centred support to build confidence, motivation and resilience, to help individuals work towards clear, work related goals.
You will also engage with employers to identify suitable opportunities, arrange interviews, and offer ongoing support to both individuals and employers to promote successful job retention; whilst advocating for individuals to de-stigmatise mental health.
You may also work with a small number of individuals who are already in work to sustain and thrive in their employment.
As an Employment Advisor you will be responsible for:
- Delivering effective 1:1 and group person centred employment support to individuals looking for work
- Delivering effective 1:1 and group person centred employment support to individuals looking to continue with work
- Liaising with employers to seek opportunities for individuals
- Accurate and timely record keeping to demonstrate activity and impact
- Ensuring high-quality support is delivered at all times, aligned with HMN values
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Eligibility for blue light card.
- Health cover (after 6 months employment) - compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.
Closing date for receipt of applications is Sunday 27th September 2026.
Interviews to be held on Friday 9th October.
You will be asked to prepare a 5 - 10 minute presentation to be submitted ahead of time.
N.B. Please quote reference number 350 when completing your application for this role.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We want people from all backgrounds to apply, no matter your gender, disability, marital or parental status, race, colour, religion, or sexual orientation. We make sure everyone has a fair chance, especially those with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.
No agencies please.
Are you looking for a rewarding role within an intersectional feminist organisation? We have an incredible opportunity for a Senior People & Culture Advisor to join Solace Women’s Aid.
Solace exists to end the harm done through gender-based violence. We work to prevent violence and abuse and provide services to meet the individual needs of survivors, particularly women and children.
Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work, and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.
About the Service
We are on an ambitious journey to strengthen and modernise our People & Culture function, moving beyond traditional HR support to build a proactive, inclusive and high-performing culture across the organisation.
Alongside supporting the day-to-day realities of a complex frontline charity, we are leading a broad programme of improvement and transformation across people systems, workforce planning, leadership capability, employee experience, organisational development and service delivery.
About the Role
This is a varied, hands-on role for someone who enjoys being at the heart of a busy People function: providing pragmatic advice to managers, helping to resolve employee relations issues early and effectively, and making sure the people processes behind the scenes run smoothly and consistently.
You’ll be a key first point of contact for managers dealing with people matters, providing advice across areas including performance, probation, absence and wellbeing, conduct, disciplinary matters and flexible working.
You’ll help managers navigate issues confidently and proportionately, coaching them to build their own capability while recognising when more complex matters need to be escalated.
You will also play an important role in the day-to-day running of our People operations. You’ll oversee the quality and accuracy of contractual documentation, help ensure our HR systems and processes work effectively, and work closely with our People & Culture Coordinators to provide a responsive and efficient service to colleagues.
About You
You’ll ideally bring:
• CIPD Level 5 or equivalent experience
• Strong experience providing HR advice and managing employee relations casework
• Good working knowledge of UK employment law
• Experience of performance, absence, conduct and grievance matters
• Confidence reviewing contracts and other employment documentation
• Strong written and verbal communication skills
• A proactive, organised approach and the ability to manage multiple priorities at once.
Experience within a charity, public sector or other values-led organisation would be an advantage, as would experience supporting organisational change or transformation.
Additional Information
This is a hybrid job role. The postholder will work a minimum of two days per week at our Head Office and the remainder remote working.
What we can offer you
We provide a comprehensive benefits package to all our employees, including:
- Flexible working
- Focus on learning and development (internal career progression and training)
- Generous holiday entitlement
- Employer pension contribution
- Family-friendly leave and enhanced maternity pay
- Access to Inclusion Networks
- Daily clinical debriefing
- Two paid wellbeing days
- Employee Assistance Programme providing free 24/7 support and advice
- Employee Benefits Platform offering staff discounts, benefits, and savings
- Flow & Restore yoga classes
- Meditation sessions
- Cycle to Work Scheme
How to apply
Please submit your CV and Supporting Statement through the recruitment portal. When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferable skills, and experience align with each point within the following sections of the Job Profile Document:
- Values, Behaviours & Competencies
- Knowledge, Experience and Skills
Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences.
We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.
We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.
This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, Part 1. Section 7(2)(e) of the Sex Discrimination Act 1975 applies. The post is exempt from the Rehabilitation of Offenders Act.
As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.
No agencies
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We are looking for a Housing and Destitution Caseworker to join our small, impactful team and provide or co-ordinate advice on welfare and housing issues to migrants.
ABOUT US
Hackney Migrant Centre (HMC) is a community-based charity providing free legal advice, casework support and holistic support services to refugees, asylum seekers and vulnerable migrants.
Approximately 50% of the people we support are homeless, and many are experiencing destitution due to precarious immigration status, the No Recourse to Public Funds (NRPF) restriction or whilst living undocumented in the UK. HMC’s work is informed by our vision of a UK where no one is forced into destitution, exploitation, or vulnerability because of their immigration status.
HMC is currently a small team of 7 employees, including a CEO, Community Manager, Immigration Team Manager, Immigration Caseworker and Access to Justice Coordinator, and an Administrative Support Officer alongside a larger team of up to 60 volunteers.
ABOUT OUR SERVICES
We are based in our office in Stoke Newington, where we provide immigration advice & representation and our housing advice and casework support services. We also offer regular community sessions in a local venue on the 2nd and 4th Wednesday of every month. We call these sessions our ‘Wednesday Service’. The Wednesday Service has historically been the heart and soul of HMC, and it continues to play a key role in our service delivery, accessibility and community presence.
Our Wednesday Service is a multi-functioning hub, offering a warm, welcoming and accessible space for:
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Legal advice appointments with HMC advisors and external specialist partners
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Casework appointments with staff and specialist volunteers
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Holistic advocacy appointments delivered by our volunteers
Our team supports an average of 350 people across all our service areas.
ABOUT THE ROLE
The Housing and Destitution Caseworker will provide or co-ordinate advice on welfare and housing issues to migrants. This will include people visiting the Wednesday Service or referred by the Immigration Team. The post holder will assist with follow-up casework, and recruit and develop a small volunteer Housing and Destitution Support Team to support with these tasks. The post-holder will work to build partnerships with external specialist advisers, to expand our diagnostic advice provision and support with successful referrals for onward legal challenges.
Main duties
- Provide casework and advocacy support to homeless and destitute migrants regarding housing, and welfare entitlements including asylum support, Children Act and Care Act duties, mainstream benefits and homeless duties.
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Develop and coordinate partnerships with external specialist housing advisors to deliver housing advice and take on cases where able.
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Recruit and induct volunteers to a small Housing and Destitution Support Team and supervise their work.
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Keep up to date with legislation and practical guidance required to support destitute migrants, including attending relevant training sessions.
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Provide training to HMC’s volunteers on housing and destitution issues.
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Make referrals to public law/community care and housing legal representatives for complex casework and legal challenges such as judicial review.
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Identify where visitors need to access mental health or specialist support and escalate safeguarding concerns in line with HMC’s safeguarding procedures.
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Maintain records on all casework, regularly review progress during the casework journey, and ensure that cases are closed when support has ended.
Partnerships
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Develop links and partnerships with other organisations to enable effective joint working.
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Collect information, statistics and case studies on destitute migrants and the issues they face for the purposes of improving service quality and to meet the requirements of funders.
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Contribute case studies and statistical data to relevant policy/strategic legal work carried out by HMC and other partner organisations.
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Attend forums of organisations working in the sector to share best practice and evidence from HMC’s frontline work.
Additional responsibilities
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Administrative tasks relevant to the post
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Help to cover the work of the team during absences
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Contribute to HMC’s housing and destitution guides and signposting materials
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Support with the wider work of the organisation as needed, including assisting with the set-up and pack-down of the Wednesday Service and associated events.
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Implement sensitively HMC’s policies and procedures, especially with regards to confidentiality
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and diversity, equity and inclusion
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Work collaboratively with other HMC staff, volunteers and professional advisors
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Participate actively in staff meetings, and other meetings as may reasonably be required
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Attend HMC Trustees’ meetings as required
HOW TO APPLY
If you would like to apply for this position, please submit a Covering Letter (no more than 1 page) and CV, demonstrating how you meet the requirements in the person specification (below) via the Charity Job website.
Two professional references will be requested if successful at interview. The successful candidate will be required to undergo an appropriate level of DBS check.
We know that women and people from marginalised or under-represented groups- including people of colour- tend to apply only for roles where they meet 100% of the criteria. We encourage you to apply if you have an interest in the role even if you do not meet all the criteria below, particularly if you have lived experience of migration.
Please note that we can only accept applications from candidates who have the right to work in the UK. If you do not have the right to work in the UK but you are interested in supporting HMC, please see our website for opportunities to volunteer with us.
The application deadline is 23.30 on Saturday 19th September, and we expect to hold interviews in the week beginning 5th October 2026.
PERSON SPECIFICATION
E = Essential, D = Desirable
Experience
E – Experience providing advice and casework support to destitute migrants and/or experience of providing housing advice and casework support to people facing homelessness.
E – Experience of providing support, supervision and training to volunteers
E- Experience communicating clearly and professionally with a range of audiences, including the public and statutory services.
E – Track record of working in a team in a highly pressurised, front-facing environment.
D – Experience of maintaining effective working relationships with a wide range of agencies
D – Experience of recording and reporting outcomes to funders
Knowledge / Skills
E - Knowledge of the rights of migrants seeking housing, and community care support in the UK and the UK’s housing and homelessness services and support provision.
E – Understanding of the UK asylum support provisions.
E – Knowledge of refugee, migrant and homelessness organisations and other relevant organisations to support referrals and signposting.
E - Excellent IT skills, including Outlook, Microsoft Office, Sharepoint, CRM databases (HMC uses Lamplight).
D - Working knowledge of UK immigration legislation affecting refugees and migrants and the impact of the hostile environment on migrants.
D – Experience of recognising and responding to safety and safeguarding concerns, and supporting members of the public in a trauma-informed way.
Personal
E - Highly effective communication and interpersonal skills.
E - Ability to work with vulnerable migrants with sensitivity and cultural awareness.
E - Demonstrable commitment to the principles of diversity, equity and inclusion and of advancing the rights of migrants in the UK.
E - Commitment to ongoing learning and development and keeping up to date with legislative developments which will have an impact on migrants.
E - Ability on occasion to work outside of normal office hours (e.g. evening meetings).
If you would like to apply for this position, please submit a Covering Letter (no more than 1 page) and CV, demonstrating how you meet the requirements in the person specification, via the CharityJob website.
The client requests no contact from agencies or media sales.
About Toynbee Hall
Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.
Job purpose
The Senior Advice Manager is responsible for the effective day-to-day management and coordination of Toynbee Hall’s debt advice services across multiple locations. The postholder will ensure services are appropriately resourced, accessible and delivered consistently, meeting agreed contractual, quality, compliance and performance requirements.
The Senior Advice Manager will manage and develop Debt Advisers, Trainee Debt Advisers and Administrators; monitor service performance and capacity; address operational issues and risks; and ensure appropriate action is taken where performance or quality falls below expected standards.
Working closely with the Head of Debt and Money, Quality Assurance and Technical Supervision colleagues, the postholder will use performance information, quality findings and operational insight to identify areas for improvement and ensure agreed actions are implemented.
Key Responsibilities
Management of local sites to ensure all services are available.
- Ensure local services are available daily by effectively managing staffing, sickness, annual leave, emergencies and operational challenges.
- Work closely with internal teams, external contractors and local stakeholders to ensure all sites operate safely, efficiently and in line with organisational standards.
- Identify resource gaps, operational risks and service pressures, implementing solutions to maintain service delivery and performance.
- Build and maintain strong relationships with local authorities, housing providers, community organisations and partner agencies, representing Toynbee Hall at meetings, networking events and community engagement activities to strengthen referral pathways.
Line management of a team to ensure objectives are set and met
- Lead, motivate and support the team to achieve agreed service, quality, compliance and performance objectives.
- Conduct regular one-to-one supervision, team meetings and performance reviews providing constructive feedback and clear expectations.
- Coach, mentor and develop staff, identifying learning and development needs supporting career progression and fostering a culture of continuous improvement.
- Provide technical guidance and support on complex debt advice cases, ensuring advisers deliver accurate, compliant and client-centred advice.
Ensure compliance and the quality of advice required are achieved
- Ensure the team consistently delivers high-quality, client-focused debt advice in line with FCA requirements, funder expectations and Toynbee Hall policies.
- Monitor case quality through audits, supervision, management information and performance data, implementing improvement plans where required.
- Analyse service performance and management information, identifying trends, risks and areas requiring action, and provide recommendations to the Head of Debt and Money.
- Ensure case files meet all quality assurance, audit and contractual standards.
- Manage and respond to complaints relating to debt advice service delivery in line with Toynbee Hall’s complaints procedure, ensuring appropriate investigation, timely resolution and that learning is used to improve service delivery.
Essential Criteria
Experience and Skills
- Significant experience of managing frontline advice services and managing highperforming teams to achieve service, quality and performance objectives.
- Demonstrable experience of line management, including supervision, performance management, coaching, mentoring and staff development, including effectively addressing underperformance.
- Experience of delivering regulated debt advice services and having management responsibility for maintaining high standards of quality, compliance and client care. • Proven ability to provide technical guidance and appropriate support on complex debt advice cases, working within agreed technical supervision and escalation arrangements.
- Hold a recognised debt advice qualification (e.g. CertMAP or equivalent) with demonstrable experience of delivering FCA-regulated debt advice and supporting the quality and development of debt advice practice.
Communication and Interpersonal Skills
- Excellent leadership, communication and interpersonal skills, with the ability to
inspire and motivate others. - Ability to build positive relationships with colleagues, partners, funders and external
stakeholders. - Excellent written and verbal communication skills.
Our Benefits Package
Annual Leave
- 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
- After 2 years: +3 extra days of leave.
- After 3 years: +1 additional day.
- After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.
Pension
- Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%
Additional Perks & Support
- Enhanced Sick Pay for peace of mind during illness
- Enhanced Maternity & Paternity Leave to support growing families
- Employee Eyecare Vouchers to support your vision health
- Employee Assistance Programme for free, confidential advice and support
- Mental Health First Aid to ensure workplace well-being
- Tenancy Deposit Scheme to help secure your home
- Interest-Free Season Ticket Loan for cost-effective commuting
- Cycle to Work Scheme to promote a healthier, greener way to travel
- Charity Mentoring Network to support professional development and networking
- Westfield Healthcare Cash Plan
- Perk Box
Further information
We reserve the right to close this vacancy early should we receive a sufficient number of suitable applications.
Applicants must have the right to work in the UK.
Please refer to the attached job description for more details
Since 1884 Toynbee Hall is a charity working alongside people facing poverty, injustice and inequality to build a fairer East London
The client requests no contact from agencies or media sales.
