Learning support volunteer volunteer roles in mayfair, greater london
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
A Little About Us!
Youth Advantage UK is a research-led, un incorporated un registered charitable organisation. We use a research-led approach to protect the rights and interests of young people through positive action such as projects, policy work, research, services, events. We promote and empower change.
Why we need you!
Youth Advantage UK are in our early stages but are growing and looking for volunteers to help achieve our aims to become a registered charitable organisation. Your skills and expertise are what we need to continue to grow. Without our volunteers we cannot grow and appreciate those who apply with us!
Responsibilities:
Actively contribute to the development and implementation of HR strategy in collaboration with the Chief People Officer, ensuring alignment with the charity’s mission and organisational goals.
Design and implement people-centric solutions to address key HR challenges, driving both strategic initiatives and practical, operational results.
Lead the development and execution of HR policies, ensuring they are in line with the organisation's objectives and reflect best practices in a volunteer-driven environment.
Manage and mentor a team of HR Managers and HR Business Partners, fostering their growth and ensuring they meet key deliverables.
Provide both high-level strategic support and hands-on, operational assistance when required, including driving recruitment, retention, L&D and engagement initiatives.
Serve as a trusted advisor to the Chief People Officer, offering strategic insights and designing solutions to resolve HR challenges and enhance organisational effectiveness.
Act as a key liaison between management and volunteers, addressing inquiries, escalating issues, and resolving work-related concerns with a solution-focused approach.
Produce and present insightful reports, surveys, and analytics to C-level Executives, delivering key HR metrics and analysis to inform decision-making.
The Head of HR reports directly to the Chief People Officer, working closely to set HR strategies, design solutions, and ensure the effective delivery of people initiatives across the charity.
You will have:
- At least 3 years' experience in an HR managerial position.
- Excellent written and verbal communication skills. Though we do not require you to be a native English speaker, you must be Fluent in English.
- Ability to work within organisational targets.
- IT Literacy, including Google Suite and Microsoft Office.
- An understanding of HR-related processes and legislation.
- A CIPD qualification would be advantageous but is not essential depending on relevant experience.
Benefits:
- This is a UK based, 100% Fully remote and flexible role
- Supportive Team and Management to enhance your skills and build on your experience.
- Your work will help transform and empower many young people’s lives, rights and interests and assist in promoting equality for all young people.
What we offer!
Anybody who wishes to help and contribute to a good cause are welcome to apply for one of our volunteering positions. We will speak to you about what your aims are to ensure that the volunteering position you are applying for is suitable. By volunteering you have the chance to learn something new and contribute to a successful organisation who is looking to help young people in the UK.
Though a formal cover letter is not necessary, we encourage you to include any additional information you feel we should know about, prior to the interview stage. This can include accomplishments or projects you would like to highlight or anything else you deem relevant.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our vision for volunteering
Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.
The difference you will make to cats and people
Without the passionate and committed teams of volunteers across Cats Protection we wouldn’t be able to help the thousands of cats and kittens each year that rely on us for help. The purpose of this role is to support the organisation with communications and administration at a local level. You’ll play an active part in the branch committee and support the branch with record keeping and planning, thus enabling more cats to be helped.
You expect us to
- Make you feel welcome, included and respected in line with our values and behaviours
- Support you in having a positive and impactful experience at Cats Protection
- Cover agreed out-of-pocket expenses in line with our Expenses Policy
- Provide you with access to learning, development and engagement opportunities
What we need from you
You’ll be:
- Disseminating relevant organisation-wide information and updates to the branch volunteers
- Supporting engagement and communication between the branch and wider organisation
- Drafting committee meeting agendas and taking and sharing meeting minutes
- Supporting the efficient running of the branch by ensuring administration processes are carried out effectively
- Supporting the administration and update of the branch annual plan
- Sign-posting queries from members of the public
- Keeping branch records and information up to date and secure, using Cats Protection systems – training will be provided
Time expectation
Our support volunteers usually spend 2-5 hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.
You may be just the volunteer we’ve been looking for!
We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.
Making a better life for cats, because life is better with cats


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Make a meaningful impact by teaching tech skills to neurodiverse young people in a supportive, inclusive environment. Join Atypify's mission to transform lives through accessible digital education at The Autism Hub in North London.
About Us: Atypify is an innovative non-profit digital inclusion project that breaks down barriers to tech education. Founded by women with lived experience of neurodiversity, we create safe spaces where young people aged 14-25 can explore technology at their own pace. With a particular focus on young women and non binary individuals, our approach combines tech education with wellbeing support, ensuring every learner feels valued and understood.
The Role: We're looking for passionate tech-skilled volunteers to lead engaging 2-hour weekend sessions at The Autism Hub. You'll be joining a friendly, forward-thinking team dedicated to making tech education accessible to everyone. Whether you're experienced in web design, coding, cybersecurity, or app development, your knowledge could help shape the future of our learners.
What You'll Do: • Deliver interactive tech workshops to small groups • Create an inclusive learning environment where everyone feels welcome • Share your tech knowledge in an accessible, engaging way • Help build confidence in our young learners • Be part of a supportive community making real change
What We Offer: • Meaningful volunteer experience in inclusive tech education • Supportive team environment • Opportunity to make a real difference in young people's lives • Professional development opportunities • Chance to enhance your teaching and mentoring skills
Location and Commitment: • The Autism Hub, North London • 2-hour sessions on Saturdays or Sundays • Flexible scheduling to suit your availability • DBS check required if joining on a long term basis (we'll support with this) • Full training and ongoing support provided
Join us in creating a more inclusive tech future where every young person has the opportunity to thrive in the digital world. Your expertise and patience could be the key that unlocks someone's potential in tech.
The client requests no contact from agencies or media sales.
VOLUNTEER/GLD ONLINE
Unleash Your Passion, Volunteer Online with IHF!
Make a difference from anywhere in the world: Join the International Humanity Foundation
(IHF) and help us empower marginalized children and communities (in location) while offering
an opportunity to learn and practice (online).
Join our Global Leadership Development program in one or more of the following divisions or teams:
A. Human Resources (HR): Master essential HR skills while supporting our global team. Assist
with applications, interviews, calendars, and more.
B. Finance: Gain valuable financial experience while managing funds responsibly. Help us track
donations, process grants, and ensure financial stability.
C. Education & Administration: Make a lasting impact on children lives. Develop curricula,
mentor youth, and contribute to various educational projects.
D. Media & PR: Share our stories and amplify our impact. Use your talents in media, graphics,
translation, or writing to connect with the world.
Benefits:
● Make a real difference: Contribute to a meaningful cause and change lives.
● Gain valuable skills: Enhance your knowledge and develop new abilities.
● Connect with a global community: Collaborate with passionate volunteers from diverse
backgrounds.
● Flexible and rewarding: Volunteer from the comfort of your home on your own schedule.
No matter your experience, you can make a contribution! We welcome individuals with various
skills and levels of expertise.
This life changing experience impacts you as well as the children and communities we serve.
_________________________________________________________________
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.
We are looking to recruit a Fundraising Volunteer for the Surrey Group. As our Fundraising Volunteer you’ll support your Group Coordinator to organise local fundraising activities and events throughout the year.
In this role you’ll be able to develop your organisation, communication and team working skills.Most importantly you’ll inspire your local community to raise funds that help make sure no one has to face MS alone.
Time Commitment
We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.
This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.
About you
You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.
You will be reliable and easy to contact and you need to live in or near the area the group to carry out this role.
Apply
1. Read through the role description carefully
2. Please apply online
The MS Society is committed to promoting diversity. We can only offer roles to over 18s.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Level the Playing Field in Development
Level the Playing Field in Development (LPFDev) is led by a community of volunteer contributors working towards shifting aid narratives & practices from a decolonial lens.
Systematic and ongoing challenging to harmful narratives and practices in the global development sector.
Addressing deep-rooted colonial structures and advocating for equity, anti-racism, and decolonisation approaches.
Moving beyond discussions to practical solutions
Collective intentionality within the global development community
Providing a safe platform for open and candid discussions
We encourage volunteers to come with openness and no judgement. We love creativity and people who are willing to learn and use the skills they have for change.
Research & Writing
Volunteer Role Description (remote, unpaid)
Support with research projects, reports and surveys Contribute and provide support to publications and newsletters Support relevant initiative and campaign information
Weekly Time Commitment
2-3 hours per week
Duration of Volunteer Role (remote)
1-2 months
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.
We are looking to recruit a Fundraising Volunteer for the Richmond and Kingston Group. As our Fundraising Volunteer you’ll support your Group Coordinator to organise local fundraising activities and events throughout the year.
In this role you’ll be able to develop your organisation, communication and team working skills.Most importantly you’ll inspire your local community to raise funds that help make sure no one has to face MS alone.
Time Commitment
We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.
This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.
About you
You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.
You will be reliable and easy to contact and you need to live in or near the area the group to carry out this role.
Apply
1. Read through the role description carefully
2. Please apply online
The MS Society is committed to promoting diversity. We can only offer roles to over 18s.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.
We are looking to recruit a Fundraising Volunteer for the Lambeth and Southwark Group. As our Fundraising Volunteer you’ll support your Group Coordinator to organise local fundraising activities and events throughout the year.
In this role you’ll be able to develop your organisation, communication and team working skills.Most importantly you’ll inspire your local community to raise funds that help make sure no one has to face MS alone.
Time Commitment
We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.
This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.
About you
You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.
You will be reliable and easy to contact and you need to live in or near the area the group to carry out this role.
Apply
1. Read through the role description carefully
2. Please apply online
The MS Society is committed to promoting diversity. We can only offer roles to over 18s.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.
We are looking to recruit a Fundraising Volunteer for the West Hertfordshire Group. As our Fundraising Volunteer you’ll support your Group Coordinator to organise local fundraising activities and events throughout the year.
In this role you’ll be able to develop your organisation, communication and team working skills. Most importantly you’ll inspire your local community to raise funds that help make sure no one has to face MS alone.
Time Commitment
We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.
This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.
About you
You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.
You will be reliable and easy to contact and you need to live in or near the area the group to carry out this role.
Apply
1. Read through the role description carefully
2. Please apply online
The MS Society is committed to promoting diversity. We can only offer roles to over 18s.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role title:
Volunteer Classroom Assistant (Online) – English, Maths, Science
Where:
Online (Zoom) / Nova New Opportunities, 2 Thorpe Close, W10 5XL
When:
Immediately, minimum commitment of 3 months.
Support 1-2 classes a week (45 minutes per class).
English classes are currently held on Mondays and Wednesday between 16:30 and 19:15.
Maths and Science classes are currently held on Tuesdays and Thursdays between 16:15 and 19:45.
About Nova:
Based in North Kensington since 1983 and serving its poorest wards & those of surrounding London boroughs, Nova works with individuals from marginalised and disadvantaged communities who are looking to develop their potential and achieve a better future for themselves. Nova brings about real and lasting change in people’s lives by addressing every person as an individual and seeking out ways to best support that person to reach their goals. We endeavour to help every person that comes to us who is motivated and committed to improving his or her life.
Reaching 2,500+ people each year, we believe in improving people’s lives one person at a time, helping committed and motivated individuals to achieve their potential by:
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Developing knowledge, education and confidence
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Connecting diverse groups
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Providing opportunities
Our work, operates on 2 levels:
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Grassroots Community Support – including responsive actions (e.g. Grenfell, COVID-19), education, IAG, family programme and volunteering
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Wider Reaching Dialogue Events and Influencing – focussing on challenging stigma, prejudice and inequality – working with individuals, organisations, networks and decision makers to move through conversation to action
Purpose of role:
Support the Nova Family Programme tutors in facilitating online home school sessions.
Role Description:
This role will be to act as a teaching assistant to tutors delivering online English, maths and science classes (for young people at Key Stage 2 and 3). With the disruption of Covid-19, many families have been thrown into the unknown world of home schooling – made even more challenging when your own education isn’t up to scratch or English is your second language. We are delivering a free programme of online home school support to those who have been most negatively impacted by being out of school. Now that Schools have reopened, we will be continuing these sessions to ensure that learners do not fall behind as Schools focus on catching up on lost learning. The aim is to support children who may be falling behind with their studies and mitigating as far as possible the widening attainment gap.
You will:
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Enjoy working in a team
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Provide tutorial support
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Position yourself as a resource for learners
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Work one-on-one or with breakout groups of learners who need additional help
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Facilitate the zoom classroom as required
You need to be:
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DBS Checked
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Confident in the use of IT
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Some experience of supporting learners with Maths/ English
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Experience of working with young people
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Committed
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Competent
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Reliable
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Honest
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Punctual
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Patient
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Fair
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Open minded
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Learners may come from various cultural backgrounds and face different learning challenges. You will need to be at ease whether supervising an entire class or working one-on-one with students.
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Comfortable following Nova staff directions and working independently
Further information:
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Induction and appropriate training will be provided.
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Teaching or coaching experience would be desirable but not essential.
Main point of contact/supervisor:
Matthew Barnett
IMPORTANT: An enhanced DBS check is required for this role, and so we are unfortunately only able to accept applications from UK-based applicants or British nationals living abroad.
Creating the circumstances through which people have the opportunity to achieve their potential & improve quality of life regardless of background.




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.
We are looking to recruit a Fundraising Volunteer for the Croydon Group. As our Fundraising Volunteer you’ll support your Group Coordinator to organise local fundraising activities and events throughout the year.
In this role you’ll be able to develop your organisation, communication and team working skills.Most importantly you’ll inspire your local community to raise funds that help make sure no one has to face MS alone.
Time Commitment
We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.
This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.
About you
You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.
You will be reliable and easy to contact and you need to live in or near the area the group to carry out this role.
Apply
1. Read through the role description carefully
2. Please apply online
The MS Society is committed to promoting diversity. We can only offer roles to over 18s.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
RSPB Crawley and Horsham Local Group plays a vital role supporting the RSPB locally through a mixture of inspiring talks, guided walks and trips, and other events. This volunteer led group provides a focal point to meet friendly and like-minded people, while learning more about birds and wildlife. For the smooth running of the group we have regular committee meetings and you will need to:
- Take minutes at meetings of the local group committee.
- Disseminate agendas prior to meetings, and actions following meetings.
- Share other information among committee members before and after meeting.
The RSPB brings people together – people like you – to protect the things that matter to us all.



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
IvybridgeLink the charity for the BridgeLink Community Centre is looking for trustees with a passion for social justice, a concern for under represented groups and the willingness to support our staff in developing activities and services for our diverse local community. Useful previous experience would be: fundraising, governance and compliance, community work, education, human resources, IT, buildings management, food and catering.
JOB DESCRIPTION FOR CHARITY TRUSTEES
Overall Purpose
The Board of Trustees are responsible for the overall governance and strategic direction of the charity Ivybridgelink, supporting its values and developing the organisation's aime and objectives.
Main Responsibilities
- To ensure that the charity and its representatives function within the legal and regulatory framework of the sector continually striving for best practice in governance.
- To uphold the aims and objectives of the charity IvybridgeLink:
- To promote learning and educational achievement
- To encourage pathways into employment
- To support healthy lifestyles and emotional wellbeing
- To offer opportunities for recreation / leisure activities
- To build a positive sense of community
- To determine the overall direction and development of the charity through good governance and clear strategic planning.
- To follow non-discriminatory and non-judgemental practice, and adhere to the confidentiality policies and procedures.
- To ensure the charity complies with regulatory requirements, as laid out in the governing document.
Main Duties
- Acting in the best interest of the charity, beneficiaries and future beneficiaries at all times.
- Promoting and developing the charity in order for it to meet the needs of local residents.
- Overseeing sound financial management of the charity’s resources, ensuring expenditure is in line with the organisation’s objectives, and investment activities meet accepted standards.
- Overseeing recruitment processes following safer recruitment procedures.
- Monitoring the effective and efficient administration of the charity and its resources.
- To follow the IvybridgeLink confidentiality policy and maintain absolute confidentiality regarding all information shared or received.
- An understanding and commitment to equalities issues in relations to working in the community.
- Support the centre’s management team to deliver projects and run events
Accountable to:
As the board are responsible and liable for the governance and functioning of the charity,they are accountable in varying degrees to a variety of stakeholders, including: service users, members, funders, the Charity Commission, and Companies House. Close attention must be given to the governing document to ascertain the type of organisational structure and the range of interested parties.
Please let us know why you would like to be a trustee and what you feel you could offer.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
If you're interested in a career in fundraising with a focus on trust fundraising, this role would provide the perfect foundation, giving you the opportunity to gain hands-on experience and develop key skills.
Citizens Advice Barnet is a local, independently registered charity and member of the Citizens Advice network. We help people find a way forward with their problems by providing expert advice, enabling people to uphold their rights and access the help they need and are entitled to. While our services are available to everyone in our community who needs us, we prioritise those who need us the most, such as people with disabilities, a language barrier or those experiencing poverty.
A significant amount of our funding comes from trusts and foundations. It is only through the grants we receive that we're able to provide free specialist casework that helps the most vulnerable people with the most complex problems.
Duties include:
- Identifying funders we could approach, such as by searching funder databases
- Researching funders to clarify whether or not we are eligible to apply, how much funding we could apply for and which project they’d be most likely to fund
- Recording the above information in a spreadsheet and keeping this record up-to-date
- Updating a master document which collates key information for applications
- Writing applications for small grants with support from the Head of Business Development
About You
No previous experience or knowledge of trust fundraising is required; this role would suit you if you have the following skills and attributes:
- strong research skills
- analytical thinking skills
- high attention to detail
- IT skills, especially MS Word and Excel at a basic level (sort, filter, basic formulas) or willingness and ability to learn
- ability to present complex information in a clear and easily navigable format
- clear and persuasive writing skills
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Community Support/Reach Out volunteer will be volunteering remotely, providing online support and guidance to visitors of The Forward Trust Website communicating in real time using web chat.
The Reach Out Service sits within our Recovery Support Department and is aimed at offering friendly and confidential listening support and assistance. The role involves utilising your communication skills to establish rapport with individuals seeking drug and alcohol help and or to talk about their mental health or other varied life challenges. You will be supporting people who are seeking help for drugs and alcohol help for themselves or from family members concerned for their loved one.
Training is provided to all volunteers to support them with their volunteering role and enable them to further their skills and experience with our client group.
ACCOUNTABILITIES
Time Commitment: We recommend that volunteers can commit to an average of 3 hours online per week for a minimum period of six months.
Service Delivery
- Be available for the duration of the shift to answer web-chat/calls as they happen.
- Engage with individuals in a friendly and empathetic manner.
- Gain an understanding of the individual needs and sign post to appropriate organisations for further support or explore specialist services as required.
- Link individuals into Forward Trusts community drug and alcohol services when required and link individuals into drug and alcohol help in other geographical areas where Forward Trust does not have a service.
- Report any Safeguarding concerns to shift supervisor and follow safeguarding procedures as appropriate.
- Respond to offline messages at the beginning of each shift.
- Debrief with and ask for support and guidance from Reach Out Coordinator regarding any concerns arising from web chat conversations.
- Provide handover to supervisor and/or next volunteers covering the shift prior to logging off
- To book shifts in a timely fashion and inform the Reach Out Coordinator of any need to cancel a shift at the earliest opportunity.
- Engage with support and supervision offered by placement supervisor.
CHECKS REQUIRED FOR THE ROLE
- 2 References (this may be from a keyworker, volunteer supervisor, tutor or sponsor if you are not able to provide a work reference)
- Enhanced DBS Check
Perks and Benefits
TRAINING & INDUCTION
Induction training will be provided to the volunteer and will include the following E-Learning (Data Protection/GDPR/PECR, Safeguarding – Knowledge and Health & Safety – Knowledge).
A full induction to your team including placement specific policies and procedures. Additional volunteer training will be discussed and offered according to the need of the volunteer in placement.
Skills You'll Need
Below is a list of the qualities that we are looking for from volunteers:
- If in recovery, to be 12 months abstinence from all mood altering substances.
- Must be over 18 years of age.
- Ability to use computers and IT equipment.
- To have good verbal and written communication skills.
- To have a clear understanding and maintain a high degree of confidentiality.
- To have a clear understanding of how to set and maintain boundaries.
- To have the ability to reflect and receive feedback.
- To be reliable, flexible and committed.
- To treat individuals with respect and dignity.
- To have the ability to follow instructions.
- To be committed to own learning and development.
The client requests no contact from agencies or media sales.